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HOME ⇒ Airline and Airport Discussion Forum ⇒ Philippine Airlines


Philippine Airlines Discussion

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26 March 2020 05:03:00 Guest

hello, can i ask u a question? may mga fees ba pag nagpa refund or nag pa rebook ka?

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26 March 2020 10:03:00 Guest

Guest : Update I got a response back from customer care after 4 days. They are good in responding. Since I was finally able to speak to someone by phone a few days earlier, refund was processed. So customer care by email just confirmed my refund request was processed. Hope this helps. Stay safe everyone I dont trust your post, are you working for Ph Airlines? I have been trying, sent them emails, calling and went to LAX to talk to arrivals. They took my email, number, and booking, but no response. Let this be a warning to everyone. Feel free to contact me, because I suspect your working for PH airlines as damage control. cruisepch@gmail.com Guest : I am also looking for a refund on my PAL ticket. I used the customer feedback section of PAL website to send my request. I am hoping to get a response since I am not able to reach anyone by phone. Hope this helps others. Good to us all!

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25 March 2020 11:03:00 Guest

Update I got a response back from customer care after 4 days. They are good in responding. Hope this helps. Stay safe everyone Guest : I am also looking for a refund on my PAL ticket. I used the customer feedback section of PAL website to send my request. I am hoping to get a response since I am not able to reach anyone by phone. Hope this helps others. Good to us all!

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25 March 2020 11:03:00 Guest

Update I got a response back from customer care after 4 days. They are good in responding. Since I was finally able to speak to someone by phone a few days earlier, refund was processed. So customer care by email just confirmed my refund request was processed. Hope this helps. Stay safe everyone Guest : I am also looking for a refund on my PAL ticket. I used the customer feedback section of PAL website to send my request. I am hoping to get a response since I am not able to reach anyone by phone. Hope this helps others. Good to us all!

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24 March 2020 11:03:00 Guest

Guest : Guest : I finally got through Philippine Airlines customer service number for refund. Hold time was long at 2.5 hours but they were able to help me with the refund. So be patient.. What number to call? +632-8855-8888(Manila) or 1-800435-9725 USA

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24 March 2020 06:03:00 Albert

I have a booked flight for May 24 if the situation doesnt change i might cancel it, is there a cancellation fee that i have to pay?

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24 March 2020 10:03:00 Vanessa

HOW CAN I REBOOK MY INTERNATIONAL FLIGHT ?

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22 March 2020 11:03:00 Guest

Guest : I finally got through Philippine Airlines customer service number for refund. Hold time was long at 2.5 hours but they were able to help me with the refund. So be patient.. What number to call?

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20 March 2020 09:03:00 Guest

I finally got through Philippine Airlines customer service number for refund. Hold time was long at 2.5 hours but they were able to help me with the refund. So be patient..

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20 March 2020 08:03:00 Guest

I am also looking for a refund on my PAL ticket. I used the customer feedback section of PAL website to send my request. I am hoping to get a response since I am not able to reach anyone by phone. Hope this helps others. Good to us all!

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19 March 2020 06:03:00 Guest

Due to the unforeseen circumstances (COVID 19) I would like a refund on my tickets, as we don't know when the situation will get better. Flight# PR119 is scheduled depart on March 26, 2020 and to land in Manila, then from Manila on flight#PR2787 to my final destination Puerto Princessa. Returning on April 8th Flight #PR1782 from Puerto Princessa to manila. then flight PR118 to Toronto. As stated on the News domestic flights are all cancelled therefore making impossible to arrive to my final destination. I would like to have a full refund as Im afraid for my SAFETY DUE TO KNOW ISSUE AROUND THE WORLD AS COVID19 and unable to get to my final destination. With a country on LOCKDOWN. I find this very disappointed to have to write to the airline when we are having a worldwide issue with COVID 19. My health and safety is a priority for me and my family and i am unable to understand how an airline will look to just have flights reschedule. Not knowing when this issue will be resolved, and Knowing that other airlines are issuing full refunds due to the circumstances. It would of been my First time flying with Philippines airline and i have to say that it has been a very disappointment one. No one answers calls due to the circumstances I will make sure that this is known on social media and the news here in Canada. As this is a world emergency we are having. And feels like the Philippines airline is taking full advantage of the situation, with not letting people make their own decision. And having trouble getting a refund.

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19 March 2020 06:03:00 Guest

Good Morning, i booked through an agency and they are unable to get through or any information. i'm due to fly on march 26 from Toronto to Manila. and the other portion is from Manila to Puerto Princessa. Now Philippines is not allowing foreigners in to the country. I'm looking to get a full refund as this is unacceptable due to the corona virus. Please let me know how or who i should be contacting.

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18 March 2020 11:03:00 Guest

Not advisable to post personal information here!

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18 March 2020 10:03:00 Goldy Varghese

Philippine airlines please show some professionalism. Nobody answers the calls to Sydney office. We cannot travel due to the coronavirus lockdown and i have been trying to contact philippine airlines through their official contact no and emails. Does not connect to the call centre and there is no reply and no response. This is so unprofessional!

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18 March 2020 06:03:00 Guest

To whom it may concern Ive been trying to contact Philippine airlines for several hours from Australia as weve been notified from Philippine airlines that our flights have been cancelled we were to fly out from Sydney via Manila to Tokyo on Flight PR212 & Flight PR424 Departure date:20/3/2020 passengers Clair Lee & Michael Lee. Booking Reference:QL6R9H : e ticket Number 079 4593305457-58. We would like to request refunds on these airline tickets for the flights Philippine airlines cancelled we have all the relevant documents to request these refunds. These are trying times we realise for the airlines and the travel industry would you kindly do you upmost as a professional airline to honour your advertising statements to refund or reschedule passengers ticketed flights. Appreciate the circumstances PAL are dealing with but remember your passengers are also dealing with a great deal of stress we out laying funds for travel not received Your immediate action is highly appreciated. Clair Patricia Lee & Michael Robert Lee.

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17 March 2020 11:03:00 Vina T Angeles

To whom it may concern: We have been calling for so many times Manila Philippines Hot Line Tel No : +632 8855 8888 USA/Canada 1-800-4359735 , NY Sales Office (917) 675 7431, but sad to say, we are unable to contact & all numbers are all busy & cant be reached. I decided to send this email and hopefully it will reach to your attention and can received feedback at your end, ASAP. This is in regards to my daughter Vina T. Angeles who is busy attending various patient and she requested me to call and send email. She had a scheduled flight departure on 31 March 2020 JFK & returning 14 April 2020 ( pls refer attached, for further details.) She would like to ask a favor for the cancellation of her flight either to be re-scheduled or to be refunded, because of whats happening globally, the Corona Virus Pandemic. In addition here in Manila, Code Alert was already raised to Code Red Sub-Level 2 (COVID-19.), Enhanced Community Quarantine was already imposed on entire Metro Manila and entire Luzon and some part of Vizayas & Mindanao. She is a nurse by profession & work as a Medical Assistant in a Private Medical Clinic & has been exposed to different sickness like respiratory illness which make her high risk. She is NOT physically fit to travel at this time ( pls see attached Medical Certification.) Pls consider and kindly grant our request for humanitarian reason. Your immediate action is highly appreciated. Thanks and good day. Betty Angeles (Mother) Cc: Vina Angeles Email Address: vinaangeles@gmail.com Departing: New York JFK -31 March 2020 Terminal 1 Aircraft:Airbus A350 Flight No: PR127 Economy Returning: Manila MNL -14 April 2020 Terminal 1Aircraft :Airbus A350 Flight No: PR 126 Economy

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17 March 2020 10:03:00 Vina T Angeles

To whom it may concern: We have been calling for so many times Manila Philippines Hot Line Tel No : +632 8855 8888 USA/Canada 1-800-4359735 , NY Sales Office (917) 675 7431, but sad to say, we are unable to contact & all numbers are all busy & cant be reached. I decided to send this email and hopefully it will reach to your attention and can received feedback at your end, ASAP. This is in regards to my daughter Vina T. Angeles who is busy attending various patient and she requested me to call and send email. She had a scheduled flight departure on 31 March 2020 JFK & returning 14 April 2020 ( pls refer attached, for further details.) She would like to ask a favor for the cancellation of her flight either to be re-scheduled or to be refunded, because of whats happening globally, the Corona Virus Pandemic. In addition here in Manila, Code Alert was already raised to Code Red Sub-Level 2 (COVID-19.), Enhanced Community Quarantine was already imposed on entire Metro Manila and entire Luzon and some part of Vizayas & Mindanao. She is a nurse by profession & work as a Medical Assistant in a Private Medical Clinic & has been exposed to different sickness like respiratory illness which make her high risk. She is NOT physically fit to travel at this time ( pls see attached Medical Certification.) Pls consider and kindly grant our request for humanitarian reason. Your immediate action is highly appreciated. Thanks and good day. Betty Angeles (Mother) Cc: Vina Angeles

Philippine Airlines  Philippine Airlines 
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17 March 2020 10:03:00 Vina T Angeles

To whom it may concern: We have been calling for so many times Manila Philippines Hot Line Tel No : +632 8855 8888 USA/Canada 1-800-4359735 , NY Sales Office (917) 675 7431, but sad to say, we are unable to contact & all numbers are all busy & cant be reached. I decided to send this email and hopefully it will reach to your attention and can received feedback at your end, ASAP. This is in regards to my daughter Vina T. Angeles who is busy attending various patient and she requested me to call and send email. She had a scheduled flight departure on 31 March 2020 JFK & returning 14 April 2020 ( pls refer attached, for further details.) She would like to ask a favor for the cancellation of her flight either to be re-scheduled or to be refunded, because of whats happening globally, the Corona Virus Pandemic. In addition here in Manila, Code Alert was already raised to Code Red Sub-Level 2 (COVID-19.), Enhanced Community Quarantine was already imposed on entire Metro Manila and entire Luzon and some part of Vizayas & Mindanao. She is a nurse by profession & work as a Medical Assistant in a Private Medical Clinic & has been exposed to different sickness like respiratory illness which make her high risk. She is NOT physically fit to travel at this time ( pls see attached Medical Certification.) Pls consider and kindly grant our request for humanitarian reason. Your immediate action is highly appreciated. Thanks and good day. Betty Angeles (Mother) Cc: Vina Angeles Email: vinaangeles@ gmail.com

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17 March 2020 07:03:00 Guests

i was able to request refund but it will took 3-4 weeks as per the staff who assisted me here in pal micronesia mall. also, only the fare amount excluded of the reserved seat charges.

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15 March 2020 01:03:00 Guest

Philippine Airlines as the flag carrier and face of the Philippines please look into your canceling, refunding, and rebooking policies and practices during these unprecedented and unpredictable times. Philippine airlines are losing face at the expense of the Philippines. Philippine airlines should just accept the policy in the concern of public safety allowing any customer for any reason as long as there are any worldwide travel restrictions in place. The call center is obviously overwhelmed as expected. Calls go unanswered and in a loop to final disconnection. Some outlying Philippine airline customers are unable to travel to a PAL office due to ongoing public transportation restrictions and in the advice of the local government officials. Emails go unanswered to onlinebooking@philippineairlines.com refunds_domestic@pal.com.ph refunds_intl@pal.com.ph onlinebooking_refunds@philippineairlines.com wecare@pal.com.ph reservations@philippineairlines.com The restrictions on domestic flights into and out of NAIA MNL, meaning domestic connecting flights to catch Philippine airlines international departures cant be met. Accept an across the board policy such as; Refund, rebooking or travel voucher for the total amount paid for up to a year after all International travel bans have been lifted. This is the time Philippine airlines has the chance to be the vanguard and show professionalism and loyalty to their customers. Save current and future customers, don't discourage them. The flying public has a good memory and a choice! Regards and good Health, May God bless and protect everyone.

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15 March 2020 03:03:00 Cristine Vicente

I've been trying to contact PAL and have been on hold for 7 hours without any answer. I'm trying to cancel or reschedule my flight to bali that will be flying through manila on march 16. Can you please advise on my option to rebook or cancel?

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14 March 2020 03:03:00 Esperanza Gatchalian Amponin

Would like to request for cancellation with the following details: Flight confirmation number SJ2DMU Flight network booking ID 8614228 Airplane PAL Passengers: Marilla Regino Gatchalian Domingo Sabangan Gatchalian Johnreil Regino Gatchalian Chelsea Leigh Regino Gatchalian Salvacion Lopez Regino

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13 March 2020 06:03:00 Guest

If I request for a cancellation of my ticket for March 15, will I get a refund? Metro Manila is currently on lockdown

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12 March 2020 10:03:00 Guest

can i cancel my flight this May 2020 as Corona virus issue is a problem

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07 March 2020 08:03:00 Guest

Hi guys! Can you please help me. I have a booked flight to PAL and I tried to rebook it to change the date and then I realized I choose the wrong date of it so I didnt pay for it and waited for the e receipt to expire since I just choose to pay over the counter, I already received an email saying that my rebooking is not confirmed, so I tried checking my flight and then I cant rebook it now. What should I do? can someone help me

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15 February 2020 12:02:00 Guest-Cor

My family and I will be traveling with Phil airlines from Perth to Cebu via Manila.I am a bit confused as to if we have to pick up our luggage in Manila and check in again for flight to Cebu few hrs later.Also what is the minimum amount of time before checking again to cebu as only have an hr and 45 mins stopover time.

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28 May 2019 07:05:00 Guest

How much will I pay if I will cancel my flight?

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13 May 2018 02:05:00 SU535

This is not the Philippine Airlines carrier' site here, but the discussions on the services of the Philippine Airlines. If there is no flight information ( e-ticket number / reservation number, date , destinations/ origin / name ) , noone can reply without the correct and full data. In order to get the correct reply, kindly attach the reservation / booking number and produce date / fllight number / airports / name. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only.

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10 February 2018 10:02:00 Guest

I am another victim. We are a group of five. I booked ticket from Hong Kong to Davao in Feb 2018 through a travel agency. For some reasons, one of us can not go. We ask for cancellation of her ticket and were told that the airline penalty plus handling fee costing up to 5/6 of the ticket price.

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24 February 2017 04:02:00 Guest

Philippines Airlines Horrible Airline Travelled 22 Jan 2017 Davao City to Melbourne. As a first time traveler with PAL, I regret to say, this is the WORST AIRLINE I have ever travelled on in forty four years of flying and I am surprised the Local Philippines Newspapers have not written a few articles about their disgraceful treatment of tourists. Please look at twitter and yelp just for a start at their bad behaviour! PLEASE, PLEASE, PLEASE do not even think about using this company. I am sure SIA, Cathay, Qantas and Jetstar are far better. My return trip from Melbourne to Davao City was shocking. The PAL staff are the rudest you will find anywhere on any airline. It seems to be a systemic and deep routed problem with this airline. The food was horrible, the staff were disrespectful, they change airport gates at a whim without notice and leave you up in the air and they cant even dock their planes properly. Plus they are ranked EIGHTY THIRD in the world. For a National Airline that has to be a shocker. And they are not even in the top 60 safest airlines in the world. OMG. How they even managed to be ranked 83rd has left me mystified. I honestly believe they should not be ranked with in the top 100 airlines. As a national carrier they should hang their heads in shame. This company is in total denial about their pathetic record of service. Very sad. When I took the time to point out the error of their ways I received a generic letter from PAL Head Office in Manila and they said that they were a fantastic airline. Amazing. Hello!!!!!!!!!!!!! PAL, in other words you do not care less. But from what I can gather the writer was way too scared to speak up as she fears for her job. What this company needs is a strong leader to speak up and drag themselves out of the gutter, so to speak. But not in my lifetime. Very sad. How low can you sink PAL, how low? Shame on you PAL for treating tourists in such a rude way.

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28 January 2017 02:01:00 T Williams

We travelled with Philippine Air on January 2017 fr om Busuanga Airport to Manila. While doing our check in and bag drop we were disappointed to discover that we were asked to pay extra for anything over 10kg in luggage per person. This was shocking to us because when we initially booked these flights online (May 24 2016 Budget economy ticket - PHP 3545 per person) we called back and spoke to someone and they reassured us that if we paid an upgrade fee to a Regular Economy ticket (an extra PHP 448 per person) we could have 20kg per person. Naturally we took this offer up and made sure that we brought all the paperwork with us to the airport for the check in. Unfortunately, the staff at the airport told us that it was a mistake and that no one is allowed extra baggage unless paying the fee on the spot at the airport. Despite it being the fault of the customer service operator back in May, we were told that we had to to pay a very high PHP 3000 for the extra luggage! Again we were shocked and disappointed that even though it was Philippine Air's fault, we were still being asked to pay extra. But to make matters worse, we tried three times to reshuffle the bags to make the weight less and because the weight was just over (11.5kgs per bag) we were turned back and told we would still have to pay. We then asked the service counter if we could then get a refund for the extra fee we paid back in May (PHP 448 per person - we still dont know what this fee is for??) given we were told the wrong thing and we were paying this fee for nothing. They told us that they couldn't refund anything and it was unlikely that we would ever get our money back. By this time we were very annoyed and frustrated and by the fourth try we were able to get our bags back down to 20kgs total (10kg each). But now we were taking a lot of bags on board! What a * of time and energy this was for everyone! Either way the luggage was going onboard, and given they were the ones who made the mistake, they should have simply allowed us to check all original bags in! Philippine Air staff were very rigid in helping us by declining our weight even though it was close to the 20kgs required for two people (NO OTHER AIRLINE IS THIS RIGID! - WE HAVE FLOWN AROUND THE WORLD OVER 30 COUNTRIES AND NEVER HAD THIS PROBLEM!) We asked for grace with the baggage lim it, but were plainly refused. How many of us carry only 10kg each while travelling? Philippine Air should have the option of 20kg baggage check in, instead of charging per kg at an astronomical rate at the airport!!! BASICALLY ROBBING!

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06 November 2015 08:11:00 Sal

Easily the WORST Airline ever. I had 3 experiences with them and all were worst. Girlfriend bought a ticket and then 2 months before departure date cancelled the ticket and asked for refund. For 4 months they didnt give her the refund (refund less cancellation fees) and just said your refund is issued etc etc. Finally i got pissed and had to involve my bank HSBC. Emailed them with all the proof and ticket terms and finally the bank issued us the partial refund (that we were entitled too). Then next year we went to Philippines for vacations and booked their flights from Coron to Manila. OMG. We had 3 reschedules and so much botherings. They made us stay full day and half night in Manila due to their reschedules. Easily worst airline ever

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10 August 2014 04:08:00 Sandra

Avoid them at all times! For domestic flights in the Philippines avoid Philippine Airlines (PAL) at any cost. Yes, it is cheap, but taking all delays, cancellations and complete lack of customer service into account it is costly. Just as an example: from the six flights we booked in April this year only one was on schedule. One of the return flights we booked was from Puerto Princessa to Busuanga and back. PAL re-scheduled the flights to a Puerto Princessa Manila Busuanga and vice versa connection and because of cancellation of the Busuanga Manila flight on the way back the original one hour flight ended up taking up two days. We were given a room and a terrible meal but no other compensation at all. We requested PAL for a refund of the already paid hotel in Palawan for this night but they have not responded to any of the 6 emails we send since April this year. We send messages to we care their customer service department and all other email addresses we could find on the website and guess: NO RESPONSE AT ALL. We care? Dont think so There are alternatives like Cebu Pacific. We do not have experience with them, but you cannot get worse than PAL. What we saw was that while we were waiting for our delayed PAL flights, Cebu Pacific aircrafts were coming in and leaving. So: be warned!

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06 February 2014 07:02:00 Guest

Horrible! Simply horrible! Ive flown pal 10 to 12 times already and they are never on time. I agree with previous comments, they are expensive and the service is fair to poor. Whatever happen to Pinoy/Filipino pride, I guess it does not apply to this airline. I now fly Korean or Asiana Airlines and I am amazed how many other pinoys/filipino are on these flights. PAL, please take a good look at your operations.

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16 January 2013 12:01:00 Guest

excellent

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21 November 2012 05:11:00 Guest

When you don't have to reschedule the flight, the rating for this airline will be three stars. However, when for some reason you have to reschedule the flight, you will get charge penalty, etc. which can add up almost 1 more ticket price, no matter what the reason is. They are not really flexible at all, just think about more charges. L If you think that you have a good price from them, that's not really true. I should listen to my parents and friends do not take this airline.

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