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HOME ⇒ Airline and Airport Discussion Forum ⇒ Philippine Airlines


Philippine Airlines Discussion

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26 January 2022 01:01:00 Guest

Is a mouth swab required or can I just have a regular nasal rt PCR test to fly from USA to pi?

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23 January 2022 06:01:00 Alan

Guest : hi gud am! I have a ticket going to bacolod which is connecting fligth came from canada. Im here now in manila which undergoing quarantine for 7days. My connecting fligth is jan 26 and my pcr test is jan 27.. my concern is what can i do about my ticket? Nel : Guest : Guest : Anyone here who has concern about their refunds/rebooking fees/tickets in PAL? Maybe we can try to contact Raffy Tulfo about this situation. It is not just. I agree! PLEASE!!!!! I JUST HOPE THEY'LL ENTERTAIN US.

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21 January 2022 06:01:00 Guest

Nel : Guest : Guest : Anyone here who has concern about their refunds/rebooking fees/tickets in PAL? Maybe we can try to contact Raffy Tulfo about this situation. It is not just. I agree! PLEASE!!!!! I JUST HOPE THEY'LL ENTERTAIN US.

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21 January 2022 06:01:00 Guest

Philippine Airlines has the worst customer care! They cancelled our tickets (there were 5 of us un one booking) for no reason. Had to book again. Problem is my card is going to expire this month. My bank advised me to talk to Pal if I can expedite the refund process or give them new account details. I submitted request numerous times via myPalHub but all I got was automated reply. So I called hotline numerous times and the operators the same line that they have limited access, they cant really do anything so I was advised to email wecare@pal.com.ph. Guess what? This is what I got as response. Dear Valued Passenger, Mabuhay! I am Wednesday Acevedo, Customer Relations Officer from Philippine Airlines. For assistance regarding your refund, booking and other pre-flight concerns, kindly contact our reservations hotline or visit any Philippine Airlines ticket office nearest you. Our call center and ticket office agents can readily confirm this for you. (Manila, Philippines (+632) 8855-8888 & USA/Canada 1-800-435-9725) Philippine Airlines Contact Details -www.philippineairlines.com/AboutUs/Conta... You may also easily submit your requests at the comfort and safety of your own home with MyPAL Request Hub. You may also know the status of your request with its follow-up feature. MyPAL Request Hub form -bit.ly/myPALRequestHub If you purchased the ticket through a travel agency, kindly coordinate with them regarding your concern. Thank you and stay safe. Yours sincerely, Wednesday Acevedo MISS WEDNESDAY HERE TOLD ME TO DO WHAT I HAVE PREVIOUSLY BEEN DOING SINCE DAY 1!!!!!!! SO EVEN "WECARE" DOESN'T REALLY CARE. THEY ARE TREATING US LIKE PINGPONG BALLS.

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21 January 2022 06:01:00 N. Ramirez

Just saw this forum and it made more anxious about my refund from PAL. I have been calling them for follow up and each time I get a different response. I have been very patient considering the pandemic but the customer service and the refund process is just trash! And now, im on queu starting 32 mins and instead of getting closer it keeps on pushing me back. Anyone here got their refunds from 2020??

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21 January 2022 06:01:00 Nel

Guest : Guest : Anyone here who has concern about their refunds/rebooking fees/tickets in PAL? Maybe we can try to contact Raffy Tulfo about this situation. It is not just. I agree!

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17 January 2022 03:01:00 Guest

Guest : Anyone here who has concern about their refunds/rebooking fees/tickets in PAL? Maybe we can try to contact Raffy Tulfo about this situation. It is not just. I agree!

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17 January 2022 03:01:00 Guest

No refund in 3 years! #PALSCAM #Raffytulfoinaction

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17 January 2022 02:01:00 Guest

Anyone here who has concern about their refunds/rebooking fees/tickets in PAL? Maybe we can try to contact Raffy Tulfo about this situation. It is not just.

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14 January 2022 08:01:00 Guest

My refund is already 2 years and 2 months I cancelled my sons ticket november of 2019. I book our ticket in two different book because I am undecided that time If my son will come with me at that time.And then community quarantine happened in manila there is no way I could go out from manila as I live in the province and because of my sons health issues we cannot fly back to manila so I cancelled my ticket that I booked in Orbitz and I got my refund right away as I pay the insurance but my sons ticket that I booked through Pal until now 2 years and 2 months passed and with 4 times filling the form in Pal request hub I did not get any refund yet. What about we will just fight this in court so we could get our money back would it be a good idea?.

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12 January 2022 11:01:00 Guest

Same problem here I supposed to fly to the Philippine last April 2020, I requested a refund last October and told me to wait 150 business days, so I did. I waited till April 2021 and phoned PAL, they told me to wait 30 business days this time. Last May 2021 I phoned again and told me to fill up the request hub thing, now its 2022 and still havent received my money yet!!!!! Its frustrating AF !!! Guest : Same issue here. I'm still waiting up to now for the refund . We supposed to go back to PH April 2021 but me and my sister refunded both our ticket, a month prior to our schedule flight. I was able to get the refund for my sister after 4wks I believed and mine It's almost 10months now I still didn't get it. We both file for refund at the same time in just one call to their customer service. Time past, November is coming. It's time for me to revisit the PH . I tried to call PAL If I can just use the ticket for me to fly again to PH for November 2021 but as per staff It was already been filed and can't use it. So I just ask again about the status of my refund. They told me that they are going to send some certification through my email for me to show it to my bank so I can get my refund. . WHATTTT! I'm not aware about waiting some email that they will send. In my other previous calls they said that's it's fine as long as it's already been filed I just have to wait. . Come on PAL it's been almost a year. . .I was able to go back to PH by November2021 via PAL while I still have pending refund from them. I really don't want to use their service anymore but I just don't have a choice to book other airlines due to pandemic travel restrictions of other countries for layover. .

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06 January 2022 10:01:00 Guest

Same issue here. I'm still waiting up to now for the refund . We supposed to go back to PH April 2021 but me and my sister refunded both our ticket, a month prior to our schedule flight. I was able to get the refund for my sister after 4wks I believed and mine It's almost 10months now I still didn't get it. We both file for refund at the same time in just one call to their customer service. Time past, November is coming. It's time for me to revisit the PH . I tried to call PAL If I can just use the ticket for me to fly again to PH for November 2021 but as per staff It was already been filed and can't use it. So I just ask again about the status of my refund. They told me that they are going to send some certification through my email for me to show it to my bank so I can get my refund. . WHATTTT! I'm not aware about waiting some email that they will send. In my other previous calls they said that's it's fine as long as it's already been filed I just have to wait. . Come on PAL it's been almost a year. . .I was able to go back to PH by November2021 via PAL while I still have pending refund from them. I really don't want to use their service anymore but I just don't have a choice to book other airlines due to pandemic travel restrictions of other countries for layover. .

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06 January 2022 08:01:00 Guest

same issue, been on the line for 1.5 hours Guest : has anyone been able to connect with customer service? ive been on the line for 4hours.

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04 January 2022 11:01:00 Guest

has anyone been able to connect with customer service? ive been on the line for 4hours.

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22 December 2021 08:12:00 Emalyn

My mom ticket was converted to voucher due to covid 19 my mother unable to fly back to Philippine ticket was on rebook eventually converted to boucher. I call 2 week ago to rebook but b3cause of the date it was to expensive. So i endedp uo asking for full redund the original on way ticket & purchases new one. REP. td.me wait for email during convo im aware of having charged somehow i didnt reliaze the amount of the upon recieve email it was $250 My hubby & I was * off it so h7ve amount. Why di i have to pay for the refund charge? Is this the usual Philippine airlines doing? Rippung off money from people? Worse than 3rd partie agents? I need answer?

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21 December 2021 03:12:00 Guest

Hello, flight was canceled by airline due to strong typhoon odette. I requested for refund but they denied my refund request. I would like to know why don't you refund my ticket?

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21 December 2021 01:12:00 Baby jane

Hi pal good evening, can I ask some questions about requirements from manila to Davao ?

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17 December 2021 08:12:00 Guest

Hi everyone In my ticket i missed prefix Jr for Philippines airlines, anyone had experience with it? Will i be denied in boarding?

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16 December 2021 06:12:00 Guest

March 2021 flight was cancelled by airline. Until now, payment has not been reversed back to the credit card used for transaction. They keep telling me that it has been processed in July. But until now, still struggling to communicate with them thru emails and messenger in getting my money back.

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16 December 2021 01:12:00 PALPAK!

If Philippines Airlines has been notorious for taking up to 2 years to provide a refund prior to covid evening happening. I can't even wrap in my mind how much BS me and thousands of other customers are about to endure. It's no wonder this failed company has tried to file for bankruptcies in both US and Philippines.. No company should take as long as 5 months to provide a refund. I am on my 9th month awaiting my refund due to the global pandemic, and this is just insane to have to anticipate up to 2 years to get the money they had already spent and used. HEART OF THE FILIPINO!? MORE LIKE STRESS OF THE FILIPINO. Corruption has always been at the core of Philippines since the beginning and end of Spanish acquisition, While it still live and well today.. SMH.

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12 December 2021 12:12:00 Guest

I had two flights Vietnam to Manila cancelled at the end of June 2020. I have been waiting a year and a half for my refund which was supposed to take five months. I think its safe to say Philippine Airlines is not honouring their refund policy. I have called once a month for the last year and a half They are always very sorry and forwarding my concern to someone else. If you trust Philippine Airlines You are a fool, as much a fool as I was to trust them

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25 November 2021 05:11:00 Guest

Hi! Does anyone here have the same problems? ive tried to book twice to make sure but there is still no amount reflected along with the reference number. I booked through PALs website

Philippine Airlines 
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22 November 2021 08:11:00 Guest

Hi, Good day, I have a problem about my flight from Nagoya to Philippines this coming December 19, 2021 (Sunday). They told me there is a flight on this date that's why I buy and book my ticket. After I few days I found out that they release a flight schedule only for (Mon,Wed,Fri,Sat) what happen to my flight? Its sunday.. it will be cancelled? The problem is why there is a slot on that date if there is no flight. What happen Philippines Airlines? also I check on the flight history there is no sunday flight for all the months since the beginning. It is very sad for all people want to go for vacation to see there's Family and later on they will cancelled the flights. www.philippineairlines.com/en/ph/home/co... www.philippineairlines.com/TravelInforma... www.planemapper.com/flights/PR437...

Philippine Airlines 
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22 November 2021 08:11:00 Guest

Hi, Good day, I have a problem about my flight from Nagoya to Philippines this coming December 19, 2021 (Sunday). They told me there is a flight on this date that's why I buy and book my ticket. After I few days I found out that they release a flight schedule only for (Mon,Wed,Fri,Sat) what happen to my flight? Its sunday.. it will be cancelled? The problem is why there is a slot on that date if there is no flight. What happen Philippines Airlines? also I check on the flight history there is no sunday flight for all the months since the beginning. It is very sad for all people want to go for vacation to see there's Family and later on they will cancelled the flights.

Philippine Airlines 
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16 November 2021 06:11:00 I HATE PAL

My Barclays mastercard didnt do NOTHING but after two years we got the refund ..less $480 and didnt botherto refund the seat upgrade fees. My useless credit card card to complain with the airline if I still want to push for FULL refund. Needless to say this POS airline is non existent and will never book with them EVER. Guest : Jovelyn : We need Mr.Raffy Tulfo for our concern. 1 am waiting for 16months already and no email or update regarding of my refund to my credit card. I've been calling them twice a month and repeatedly says that the refund is on process. Like? WTF! 16 months of process? Really? I was SCAM! This is unfair, paying the interest monthly for the ticket that was not used. This is not small amount of money, $3700 is a BIG AMOUNT OF MONEY!!!omg call your card and they will reverse the charge its fraud the card will collect.. that what I did

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16 November 2021 06:11:00 Guest

Dude why leave all that personal info here? After two years of countless email follow up i eventually got my refund. Partial. These crook of an aiirline charged fees like $20 for each domestic ticket and $80 for international flight. Also they never refunded the stupid seat upgrade fees. Im down over $500 with that stupid airline which I dont have anything to do with. Try filling out their stupid online form tgats how I was able to get my refund back. You fill that out per ticket not per booking party. There was 14 of us so I had to fill one for each ticket. Goodluck. QOUTE] Curtis Del Berger : Have not received refunds almost 2 years now....Please respond... $856.55. AND $40.00 seat upgrade. Ticket # 079 2404342064 Booking ref. P38lOM Curtis Berger 2615 Dryden Ave Gilroy CA 95020 Cell#1-831-673-5139 curtbizmail@gmail.com

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08 November 2021 08:11:00 Curtis Del Berger

Have not received refunds almost 2 years now....Please respond... $856.55. AND $40.00 seat upgrade. Ticket # 079 2404342064 Booking ref. P38lOM Curtis Berger 2615 Dryden Ave Gilroy CA 95020 Cell#1-831-673-5139 curtbizmail@gmail.com

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07 November 2021 05:11:00 Guest

Jovelyn : We need Mr.Raffy Tulfo for our concern. 1 am waiting for 16months already and no email or update regarding of my refund to my credit card. I've been calling them twice a month and repeatedly says that the refund is on process. Like? WTF! 16 months of process? Really? I was SCAM! This is unfair, paying the interest monthly for the ticket that was not used. This is not small amount of money, $3700 is a BIG AMOUNT OF MONEY!!!...Good day..I feel your pain..been through this with PAL..it took us 18 months to get a full refund..and alot of diligence..contact CAB in the philippines..give them everything they ask for..if your in Canada like us contact DOT and fill out an online complaint( documentation needed).. continue to contact the said airlines with everything you can..emails,text messages, phone, etc.. Do not give up!..and one day they will deposit the money into your account..just like us...be tenacious and good luck.

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31 October 2021 07:10:00 Guest

Jovelyn : We need Mr.Raffy Tulfo for our concern. 1 am waiting for 16months already and no email or update regarding of my refund to my credit card. I've been calling them twice a month and repeatedly says that the refund is on process. Like? WTF! 16 months of process? Really? I was SCAM! This is unfair, paying the interest monthly for the ticket that was not used. This is not small amount of money, $3700 is a BIG AMOUNT OF MONEY!!!omg call your card and they will reverse the charge its fraud the card will collect.. that what I did

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27 October 2021 11:10:00 Jovelyn

We need Mr.Raffy Tulfo for our concern. 1 am waiting for 16months already and no email or update regarding of my refund to my credit card. I've been calling them twice a month and repeatedly says that the refund is on process. Like? WTF! 16 months of process? Really? I was SCAM! This is unfair, paying the interest monthly for the ticket that was not used. This is not small amount of money, $3700 is a BIG AMOUNT OF MONEY!!!

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23 October 2021 12:10:00 Beth

Sorry guys but what is a CAB? I bought our tickets from a travel agency in London that closed during start of the pandemic. Been emailing PAL, useless pal, kept on asking me to get refund from the agency to which I kept on informing them it closed ages ago. They converted the tickets to vouchers but can't use them as their fares went so much expensive. We would have added about £1200 per person just to be able to use vouchers so emailed them I want them converted to credit card refund. Its now over 150 days, as they said it will take 150 days to be refunded. I habe not seen a single penny still. They are still fobbing me off to refund from the travel agency. I wanted to give them a go hence bought tickets but never again. Will carry on with Cathy Pacific, wished I listened to hubby! Good luck to us all!!!

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23 October 2021 12:10:00 Beth

Guest : I think we need Mr.Raffy Tulfo's help for us to get our refund.. Yes indeed. Booked our tickets with a travel agency but at the start of the pandemic it went bust. Been emailing PAL and even submitted a fefund form telling them again and again travel agency went bust as they just kept on replying get the refund from the travel agency. Grrrr will never ever felh with them again. This would have been the 1st time actually but no way after this. Still waiting for the refund actually for over a yr now.

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18 October 2021 01:10:00 Guest

My flight last April 2020 was cancelled and converted to travel voucher. I used the travel voucher last Dec 2020 to purchase a RT tix to japan. I added an additional cost to pay for the booked flight. My travel date to japan as a tourist is this coming sun, oct 24, 2021. Unfortunately, tourists are barred from entering japan until further notice. I talked to a PAL agent today (oct 18) and informed me that they can not convert the tix to travel voucher as the payment made last dec was a voucher. I understand that it was a one time courtesy as per their advisory. Rebooking my flight will cost me a fee and I can only rebook it til dec this yr. I opted for refund but they wanted me to show docs (visa and hotel bookings in japan) which is impossible to produce since we were not able to apply for a Japan visa this yr. It seems like PAL does not want to provide any possible solutions to their customers whether the travel ban to the country is evident. It sucks that this company is like extorting money from us. until now, I'm still upset since there's no assurance of getting my money back. all i asked and requested from them is to have compassion and to give another courtesy to convert my tix to a travel voucher so i can use it sometime next year. it's frustrating that I have given consideration not to refund my money since PAL has filed for bankruptcy.

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12 October 2021 03:10:00 Guest

If you want your refund, you have to tell these people. Civil Aeronautics Board Old MIA Road, Pasay City Philippines 1300 Tel. No.: 8854-5996 loc. 113 Website: www.cab.gov.ph

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08 October 2021 06:10:00 Guest

Guest : Has anyone experienced where the credit card account used for paying the ticket to be refunded is already closed. It's been closed for over a year now. Did PAL refund the amount of the ticket? same, they said it's already refunded but i never receive it. It's been over 190 days now.

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08 October 2021 06:10:00 Kaye

You guys actually the one who canceled our flight and now it's really taking so long to give us the refund. The nerve 😂 if u can't cater flights then maybe just close your company. Trash.

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08 October 2021 01:10:00 Bella Rosales

Wheres our money! Its been 7 months since we filed for a refund. How hard it is to just give back the money we paid for the service we didnt even get. * that reason that you are still working on it!!!! What do you think of 4800 usd? That we just got that from garbage and didnt earn it from our blood and sweat. Pls!!!! Kindly pls give our money back! And we just have to just check the status online? Like the heck!!!

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08 October 2021 12:10:00 Bruce Porteous

How to recover a refund from Philippines Airlines? They have been advising the refund will be made for the last15 months. -------- Forwarded Message -------- Subject: RE: REFUND REQUEST - B Porteous - travel voucher 0791505905639 Date: Thu, 5 Aug 2021 21:14:52 +0000 From: onlinebooking_refunds To: Bruce Porteous Dear Sir/Ma'am, Mabuhay! This is in response to your refund follow-up travel voucher 0791505905639 under booking reference NKKPRC. Please be informed that the processing of the refund application is still in progress. We apologize for inconvenience brought about by the long processing of your refund. This is due to the high volume of applications we have received. Rest assured we are keeping our commitment to fulfill all our refund obligations and to serve you better. We will be sending you another email update on the status of your request as soon as it has been transmitted to the acquiring bank. Thank you for your patience and understanding Sincerely, Rachel Philippine Airlines

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07 October 2021 10:10:00 Guest

Has anyone experienced where the credit card account used for paying the ticket to be refunded is already closed. It's been closed for over a year now. Did PAL refund the amount of the ticket?

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05 October 2021 08:10:00 Guest

Guest : Guest : Yes. A hard lesson learned. I also wrote their Dept of Tourism but nothing ever came of it. That country is reeking with corruption to the core. It also seems theres media block out for negative publicity. But definitely not flying and heading that region. As much as I would love for my american children to discover their roots. It is not worth the headache, hassle and heartache. There are sooo many places to explore and spend our hard earned money on Cancun, Hawaii and Bali without having to deal with this POS airline and its just as fun. I wish its easy to set up a class action law suit. Is there any US based lawyer out there who got scammed by PAL? Thats a very huge amount of money they are holding and its supposed to make interest. I feel sorry dor those who charged credit card and earning interest for that tickets never used. [ QOUTE] Guest : 15 months and several emails and phone calls, and many empty promises that our refund is coming soon, within 30 days, we are still waiting for our US$2,000 refund. This airline is either totally inept or totally dishonest, likely a little bit of both, and 100% disrespectful of their customers. Whether or not we eventually get our refund, we will certainly no longer fly with this airline, and we will be sure to broadcast our story to anyone who will listen. Have you talk to ur bank about it they maybe can help u out. For me I have talked to my visa card and told me I shouldn't wait that long for my refund. The visa or Mastercard can help out to bring ur money right away.did they give your money right away??? Provide some details wtf

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01 October 2021 04:10:00 Guest

We finally got something back after months of following up and waiting BUT way less than what we paid. They give us a refund of $333.07 per ticket for a $1,600+ ticket. I honestly do not understand - cannot comprehend what this company is doing or up to. No email to explain why. No need for an email or any notification if the full amount is refunded but this??? - it looks like they will be doing refund instalments? So tiring having to go after our money they had no issues taking. So frustrating!!!

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27 September 2021 03:09:00 GuestAshley rose Gugulan

Guest : Guest : PAL paid my refund to the travel agent who issued my tickets - now the agent is ignoring all my calls and sms..... i think he has stolen the money 17K pesos - what shall i do ? Just call the Philippine airlines representative in Philippines or in any country your in right now to confirm if they give the refund to your travel.agent

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15 September 2021 07:09:00 Guest

Guest : PAL paid my refund to the travel agent who issued my tickets - now the agent is ignoring all my calls and sms..... i think he has stolen the money 17K pesos - what shall i do ? Just call the Philippine airlines representative in Philippines or in any country your in right now to confirm if they give the refund to your travel.agent

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26 August 2021 05:08:00 Guest

PAL paid my refund to the travel agent who issued my tickets - now the agent is ignoring all my calls and sms..... i think he has stolen the money 17K pesos - what shall i do ?

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25 August 2021 05:08:00 Guest

Pal refunded me 13 months after filing for the refund. It really takes a long time and I did follow up 2x a month. Guest : How do I follow up on my refund? Its been over a month from the time requested. Whats the email address or contact numbers for refund follow ups?

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24 August 2021 03:08:00 Guest

How do I follow up on my refund? Its been over a month from the time requested. Whats the email address or contact numbers for refund follow ups?

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22 August 2021 09:08:00 Beyond pissed off

Sorry were all in the same boat. Just be patient. Itll come eventually. Im sure their current excuse now is Metro Manila is currently on lock down again and the offices are closed. My refund only started coming in after 18 months since the initial request to process refund. They didnt give the entire amount they took off like $20 out of $97 that was paid per ticket. I booked 11 tickets but they didnt refund per booking and instead I has to re apply for EACH ticket. I guess this airline is hoping the customers will just give up their refund assUming they already file claim with their travel insurance or their credit card company like Amex paid the customers. I am still waiting for five out of 11 tickets. I am infuriated that they have the nerve to charge fees when the money paid to them in 2019 is pretty much an interest free loan fir this scammer of an airline. All the airlines I booked for our 2020 canceled covid trip have redunded in FULL except for Philippine Airlines. PAL kupal epal. Liquidity issues?? Their CFO is a greedy, cunning jerk. How can Cebu Pacific manage when this airline is the official carrier of that POS country. Karma will get eventually catch up to them. I am not using this airline ever even if I have to take a boat whatever QOUTE] Guest : CAB is not helping much. They cannot compel PAL to send the refund. They only tell them to respond to my complaint, and all they say is "It is under process"... "We will give you an update as soon as it is available"... It's been over a year now and I still don't have my refund.

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14 August 2021 09:08:00 Guest

After 18 months of waiting I only got 6 out of 11 tickets refunded. I was told maybe the system flagged the request because the last name doesnt match mine.. I book for my sisters family so duh the surnames are different. I had to re start a new claim for five of my family members on their stupid website. I wont be surprised if that takes 24 months of billing cycle. To add insult to the injury PAL had the audacity to make me pay for fees and the difference in forex rates. Cebu Pacific never did this to us. Make sure you file a claim on their website you can also follow up through there. Its just takes too much of my time to follow up and beg for ny own hard earned money. This scammer airline didnt refund those seats upgrade fees as well. Guest : Guest : Hello can you help me. Philippine Airlines promised to give us our refund withing 5 months its is already 8months and still we havent receive the refund. I kept on calling them and it seems there were a lot of lapses. I feel really frustrated. To those who received their refund what did you do? Thanks in advance. hi, can you update me of your refund status?.. we also applied for a refund at PAL for almost 12 months now we still didn't get our money.

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13 August 2021 12:08:00 Guest

Guest : Hello can you help me. Philippine Airlines promised to give us our refund withing 5 months its is already 8months and still we havent receive the refund. I kept on calling them and it seems there were a lot of lapses. I feel really frustrated. To those who received their refund what did you do? Thanks in advance. hi, can you update me of your refund status?.. we also applied for a refund at PAL for almost 12 months now we still didn't get our money.

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13 August 2021 12:08:00 Nashir

Hi we are also experiencing the issue with Philippine airlines. our refund thicket application is almost 12 months now. still they did not return our money. when you call them they will not pick up the phones.

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