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Philippine Airlines Discussion
Hi guys! Can we make a group regarding PAL poor customer service? Our refund was way back 2021 and converted to travel voucher. We kept on waiting and we talked to different CSR and ended up telling them the stories which means it is not documented and they don’t even give a reference no. By the time that we decided to just rebook it, they immediately said that it is already refunded in their system but they cannot give us DEFINITE information when and where is the money. These guys are just manipulating us mainly because in reality PAL will not give us the MONEY. They let us wait for that long until they filed BANKRUPTCY. They know that if we will file a case in the court it will take time and money. It is better that all of us should make a group and file a case against them.
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More than a year now we did not receive our refund,they said only 5 months waiting,so what happen?
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no refund in over 6 months have called and spoken to multiple people that just give you the runaround and I doubt anyone will get their money DO NOT FLY PAL YOU WILL BE SCAMMED OUT OF YOUR MONEY
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I have PAL travel credit valid for 2 years, expiring in July 2022. Has anyone here tried to book tickets with travel credit beyond the expiration date? For my case, can I book the ticket beyond July 20 if I process the new tickets now? Thank you
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Guest : Anyone here has an issue booking a flight when you get to the payment page credit card wont accept the system?Tried different credit cards still has the same issue.We’ve been trying for a week now. Experienced the same with a non-Philippine issued credit card. Tried a Philippine issued credit card and it went through.
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Wednesday Acevedo, Customer Relations!! I sent you several emails and you continue to ignore them ! Such poor customer service !!!!! I gave you all the information you requested. What now?
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Guest : Cancelled flight, no refund or voucher. Given the run around for 2 years. Is there a class action? I was in the same boat, if i had a choice to fly different airline i would.
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due to Philippine airline schedule change i had to get a another covid test(another expense) missed very important meeting and lost money on non refund hotel booking, My flight had a connection from manila to butane which was important meeting. What is Philippine airline will do to compensate me.
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Cancelled flight, no refund or voucher. Given the run around for 2 years. Is there a class action?
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I will never fly PAL again!!! I will make sure my family and friends will not fly PAL. Worst service!!! From booking, SFO system suck! Very poor, entitled agents!! It’s a flea market around PAL checkin area. Lines everywhere. I was repeatesly asked for my Philippine birth certificate when I already presented my US passport? What an idiot!!!! Business class is embarassing! Everything broken, from headset, television, remote control and seat. Flight stewardess were helpless! DONT FLY PHILIPPINE AIRLINES. WORST CUSTOMER SERVICE!!!!!!!!
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Jenny : These people are THIEVES. Since March 2020 I have been contacting them regarding the refund for our round trip tickets to Japan. Each time, they would say it's already being processed, we just had to wait. Lo and behold, when I called yesterday I was informed that our tickets were no longer eligible for a refund because it has been two years since that cancelled flight. Thus our tickets were already expired. What the heck. Whose fault is it anyway? The only reason why we haven't gotten a refund for our tickets is because of their lousy refund processing. I bet this isn't an isolated case. Where can we file a complaint? maybe there's a class action lawsuit that's about to be filed? This is blatant scamming, they deserve to get bankrupt. Same for me. See my post 8th May. All I can suggest is to try and contact travel journalists to see if they will embarrass the airline into issuing a refund.
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So I've been given the run around by the airline for over a week. I wanted to rebook a flight the airline cancelled in April 2020 due to the pandemic. I was told to rebook through the hub. The hub said they couldn't find my ticket number or booking ref... (how's that possible). After exchanging messages, sending copies of emails, copy of the e-ticket, this morning they claim that because I didn't take the flight within 12 months the ticket is cancelled. So considering the ticket was for May 1st 2020 and the Philippines was closed to International passengers until March 2022, how could I take the flight within 12 months???? This is pure and simple theft. Every other reputable international airline has honoured their tickets with refunds, rebooking or travel vouchers (some were slow admittedly) but Philippines Airlines sadly are ruining the reputation of the Philippine people by being dishonourable. Shame on you Philipinnes airlines. I will be making this public via the media and suggest we all do the same
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Our family had to cancel our flights since we were in a lockdown. I applied for our refund May 2020 and up to this moment no refund. It has been 2 years now. All we get in our follow ups are computer generated acknowledgment messages.
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Sarah : I want to file a lawsuit to Philippine Airlines because I never heard anything from them since I renew our travel vouchers last July 2021. Almost a year now and not heard any from them. I wonder if anyone can suggest how to file a lawsuit against Philippine Airlines Good luck, PAL has connections. Good luck on lawsuit. Tens of thousands of us got ripped off by PAL and no problem, they are allowed to steal legally.
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How long should we wait for your REFUNDS? I filed mine since 2020. It's 2022 already but still no update. I kept emailing myPALrequesthub Refunds to NO AVAIL! Can you please be MORE RESPONSIBLE. Nakakahiya kayo. PHILIPPINE AIRLINES pa man din kayo! I-convert nalang nila sa TRAVEL FUND para di na sila maglalabas ng pera na wala sila!
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I want to file a lawsuit to Philippine Airlines because I never heard anything from them since I renew our travel vouchers last July 2021. Almost a year now and not heard any from them. I wonder if anyone can suggest how to file a lawsuit against Philippine Airlines
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chito collins : I converted my unused business class return ticket last 12/21 (manila to sfo) due to my mom's illness. Agent confirmed it was converted to a travel voucher. I am now booking my return flight and agents said the ticket was not converted and that I can no longer use that unused ticket???? I have tried to escalate but no response and disconnected 5 times as I tried to call back for a manager.
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Guest : chito collins : I converted my unused business class return ticket last 12/21 (manila to sfo) due to my mom's illness. Agent confirmed it was converted to a travel voucher. I am now booking my return flight and agents said the ticket was not converted and that I can no longer use that unused ticket???? I have tried to escalate but no response and disconnected 5 times as I tried to call back for a manager.
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chito collins : I converted my unused business class return ticket last 12/21 (manila to sfo) due to my mom's illness. Agent confirmed it was converted to a travel voucher. I am now booking my return flight and agents said the ticket was not converted and that I can no longer use that unused ticket???? I have tried to escalate but no response and disconnected 5 times as I tried to call back for a manager.
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I converted my unused business class return ticket last 12/21 (manila to sfo) due to my mom's illness. Agent confirmed it was converted to a travel voucher. I am not booking my return flight and agents said the ticket was not converted and that I can no longer use that unused ticket???? I have tried to escalate but no response and disconnected 5 times as I tried to call back for a manager.
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Guest : Despite repeated attempts for months to convert Covid cancelled flight to travel voucher (not even refund) No luck getting any reasonable response from PAL. Almost seems intentional it’s so bad. I will never use this airline again![/QOUTE ..... I finished paying 2600 1 way ticket back to Canada that was cancelled in Aug 2021 and I am still fighting them my refund .. never will again I will deal w them
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Oh my Gosh, why are they still letting PAL do business here in US, they suck!!! I miss Delta direct flight to Philippines! First experience with pal and NEVER AGAIN!!! We have so many bookings in Manila soon as our arrival and everything is messed up because they cancelled my flight! WTF!
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These people are THIEVES. Since March 2020 I have been contacting them regarding the refund for our round trip tickets to Japan. Each time, they would say it's already being processed, we just had to wait. Lo and behold, when I called yesterday I was informed that our tickets were no longer eligible for a refund because it has been two years since that cancelled flight. Thus our tickets were already expired. What the heck. Whose fault is it anyway? The only reason why we haven't gotten a refund for our tickets is because of their lousy refund processing. I bet this isn't an isolated case. Where can we file a complaint? maybe there's a class action lawsuit that's about to be filed? This is blatant scamming, they deserve to get bankrupt.
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Despite repeated attempts for months to convert Covid cancelled flight to travel voucher (not even refund) No luck getting any reasonable response from PAL. Almost seems intentional it’s so bad. I will never use this airline again!
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No customer service just bad attitude that felt racially motivated. After getting to the airport on time- by the time I got to the ticket window was 40 minutes prior to flight. The assistant manager and manager both told me I couldn't go on the flight as I wasn't there 45 minutes prior to flight both of them were short and cold about the matter- I asked to speak to the manager who quickly said he closed the flight.....Really? there was nobody in line, and the hadn't boarded and was to minute walk from from ticket agent. I asked if he (as a manager had the ability to put me and my wife (she is Philippian) on the flight--twice and twice he gave me the same answer- he already secured the flight. He didn't answer the question... I asked why we he wasn.t able to offer any customer service he snapped back coldly "WE do customer service"!. I later saw him walking around like the king and tried to get him to talk to me- he ignored me and kept walking Perhaps he doesn't like foreigners or senior citizens. In any case I had to buy a new ticket paying twice for the same flight. To make it worse when the woman who was with the manager the first time started whispering about me to the new ticket agent who looked up to see who she was talking about. When I got to the counter I was polite but looked at the woman and asked her for the name of the manager- she ignored me so I asked again from the agent who told me it was Luis Ortis.. This is not the first time I have had problems with this airline. Yet on a different flight on Cebu during the covid thing some (racist motived)Muslim woman tried to prevent me from getting to the counter siting a made up flaw in paperwork. I found a customer service rep and they bypassed everything and literally ran with me to the plane- that's customer service!.. Far different the Philippine airlines who treat you like dirt and keep your money
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Philippine Airlines customer service has gone downhill. From reservations to flight attendants, service is poor. Aircraft is old and dirty. Flight attendants are rude and they skip some services in the cabin. Ticket agents (domestic and international) accept bribes. I would rather connect than spend my money on this airline. It's a shame to even suggest to fly them. They can never resolve issues when it gets to refunding and their website is always down.
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I've experienced that same problem. Looks like this has been an issue for at least 12 years now. I've booked 2 other flights within the Philippines on Cebu Pacific that was simple. PAL must be losing customers/money. You can book on travel related sites (Orbitz etc) but you can't book First Class. Very frustrating indeed.
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I am traveling from Bangkok to Los Angeles.. TRANSIT via Manila I am not vaccinated. Is this OK?
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Good idea, I’m in Guest : Guest : Its been 2 years and I still haven't gotten my refund. I've called several times, several emails and nothing. They're scammers. N. Ramirez : Just saw this forum and it made more anxious about my refund from PAL. I have been calling them for follow up and each time I get a different response. I have been very patient considering the pandemic but the customer service and the refund process is just trash! And now, im on queu starting 32 mins and instead of getting closer it keeps on pushing me back. Anyone here got their refunds from 2020?? Hey N Ramirez, In response to your query, like most people here it seems nobody is getting their refund processed. A lawyer might be the only solution. Id like to do one better is to get all these people like yourself and I and make one big class action suit to get Philippine Airlines and the Tan family attention.Its basically stealing. Guest : Guest : Its been 2 years and I still haven't gotten my refund. I've called several times, several emails and nothing. They're scammers. N. Ramirez : Just saw this forum and it made more anxious about my refund from PAL. I have been calling them for follow up and each time I get a different response. I have been very patient considering the pandemic but the customer service and the refund process is just trash! And now, im on queu starting 32 mins and instead of getting closer it keeps on pushing me back. Anyone here got their refunds from 2020?? Guest : Guest : Its been 2 years and I still haven't gotten my refund. I've called several times, several emails and nothing. They're scammers. N. Ramirez : Just saw this forum and it made more anxious about my refund from PAL. I have been calling them for follow up and each time I get a different response. I have been very patient considering the pandemic but the customer service and the refund process is just trash! And now, im on queu starting 32 mins and instead of getting closer it keeps on pushing me back. Anyone here got their refunds from 2020?? Guest : Guest : Its been 2 years and I still haven't gotten my refund. I've called several times, several emails and nothing. They're scammers. N. Ramirez : Just saw this forum and it made more anxious about my refund from PAL. I have been calling them for follow up and each time I get a different response. I have been very patient considering the pandemic but the customer service and the refund process is just trash! And now, im on queu starting 32 mins and instead of getting closer it keeps on pushing me back. Anyone here got their refunds from 2020?? Nope. Same boat you are . Id say one big class action lawsuit from everybody who didn't get their refund will get their attention quickly.
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Anyone here has an issue booking a flight when you get to the payment page credit card wont accept the system?Tried different credit cards still has the same issue.We’ve been trying for a week now.
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WARNING DO NOT Book with Philippines Airlines or you will not get a refund for a very very long time bad business practices cant be trusted. Booked with both Qatar and Emirates and got refunded 7-15 days credited back on original credit card Not Philippines Airlines takes several months if not a year.
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I have my concern with my refund which I called and coordinated through phone and online but they cannot understand my situation even I explain it many times
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Guest : Its been 2 years and I still haven't gotten my refund. I've called several times, several emails and nothing. They're scammers. N. Ramirez : Just saw this forum and it made more anxious about my refund from PAL. I have been calling them for follow up and each time I get a different response. I have been very patient considering the pandemic but the customer service and the refund process is just trash! And now, im on queu starting 32 mins and instead of getting closer it keeps on pushing me back. Anyone here got their refunds from 2020?? Hey N Ramirez, In response to your query, like most people here it seems nobody is getting their refund processed. A lawyer might be the only solution. Id like to do one better is to get all these people like yourself and I and make one big class action suit to get Philippine Airlines and the Tan family attention.Its basically stealing. Guest : Guest : Its been 2 years and I still haven't gotten my refund. I've called several times, several emails and nothing. They're scammers. N. Ramirez : Just saw this forum and it made more anxious about my refund from PAL. I have been calling them for follow up and each time I get a different response. I have been very patient considering the pandemic but the customer service and the refund process is just trash! And now, im on queu starting 32 mins and instead of getting closer it keeps on pushing me back. Anyone here got their refunds from 2020?? Guest : Guest : Its been 2 years and I still haven't gotten my refund. I've called several times, several emails and nothing. They're scammers. N. Ramirez : Just saw this forum and it made more anxious about my refund from PAL. I have been calling them for follow up and each time I get a different response. I have been very patient considering the pandemic but the customer service and the refund process is just trash! And now, im on queu starting 32 mins and instead of getting closer it keeps on pushing me back. Anyone here got their refunds from 2020?? Guest : Guest : Its been 2 years and I still haven't gotten my refund. I've called several times, several emails and nothing. They're scammers. N. Ramirez : Just saw this forum and it made more anxious about my refund from PAL. I have been calling them for follow up and each time I get a different response. I have been very patient considering the pandemic but the customer service and the refund process is just trash! And now, im on queu starting 32 mins and instead of getting closer it keeps on pushing me back. Anyone here got their refunds from 2020?? Nope. Same boat you are . Id say one big class action lawsuit from everybody who didn't get their refund will get their attention quickly.
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Guest : Its been 2 years and I still haven't gotten my refund. I've called several times, several emails and nothing. They're scammers. N. Ramirez : Just saw this forum and it made more anxious about my refund from PAL. I have been calling them for follow up and each time I get a different response. I have been very patient considering the pandemic but the customer service and the refund process is just trash! And now, im on queu starting 32 mins and instead of getting closer it keeps on pushing me back. Anyone here got their refunds from 2020??
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Guest : Is a mouth swab required or can I just have a regular nasal rt PCR test to fly from USA to pi? Really suggest you look at all the complaints here about Philippine Airlines. Im also one trying to get a refund and getting the runaround like ALL the stories here.
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Philippine Airlines Cancellation Policy l~8OO~419~9541- Finding trouble while cancelling the Philippine Airlines ticket? This blog is all about what you need to know at this juncture. Canceling the Philippine reservation can be a complicated affair. But one can conquer the process seamlessly by adhering to the Philippine Airlines Cancel Flight policy. How can you put strides with it? Let’s move ahead to consider.
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Its been 2 years and I still haven't gotten my refund. I've called several times, several emails and nothing. They're scammers. N. Ramirez : Just saw this forum and it made more anxious about my refund from PAL. I have been calling them for follow up and each time I get a different response. I have been very patient considering the pandemic but the customer service and the refund process is just trash! And now, im on queu starting 32 mins and instead of getting closer it keeps on pushing me back. Anyone here got their refunds from 2020??
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We've also the same issue. We never received a refund for our flights that were originally booked for March 2020 then rebooked for October 2020. I've spent countless hours on the phone with them, emails etc. And they have never provided any information or confirmation of the refund. They keep telling my request is being processed. And then when I emailed for follow up after months of not hearing from them, they told me I had to log my request in their online portal! I would have never known because there is ZERO communication. Apparently, 2 years ago when I logged the request for a refund via phone and when they confirmed with a refund request number and the countless emails telling me my refund is being processed doesn't count? Was it never being processed? I am out 2k and I'm frustrated and * that this scam of an airline is just taking our money and wasting our time. Guest : You are * right!!! Our flights were also for Aug 2020. We got refunded but this scammer of an airline charged fees additional fees and did not refund fees they charged like seat upgrade and meal fees. Their execs think they are exempt from US lawsuits bec they filed for Chap 11. Expedia should be able to help you since they are your agent. I booked directly on PALs stupid website on November 2019. Paid all the tickets for 11 of my family members. Thats way before they discovered Covid. QOUTE] Guest : We booked direct flights with Philippine Airlines (3 passengers) through Expedia in Jan 2020 for travel in July/August 2020, which were cancelled due to COVID restrictions. It's been almost 2 years and still no refund. Expedia says it's been approved, and after multiple attempts to contact Philippine Airlines, you cannot get ahold of a customer service rep to save your life. The online hub is useless, and we never receive the confirmation in our email that our refund has been received. Both companies sent us to the bank multiple times to have them find the refund that was supposedly issued only to be sent back telling them they have absolutely no record of it being issued or denied for any reason (no electronic trace of it what-so-ever!) Now, after so much time has elapsed it tells us that the window to use the voucher has expired. We didn't request a voucher, we wanted our refund. No one wants to take responsibility and no one wants to issue the refund. We purchased travel insurance and tried to get our refund that way, but since we weren't "sick" it was denied. All of these companies are guilty of legalized theft! My wife and I are currently our over $3k and just about ready to sue for time wasted, legal fees, full refund, etc. It should be illegal for any company to be able to take your $ so easily and make it so difficult to get it back in situations like this!
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You are * right!!! Our flights were also for Aug 2020. We got refunded but this scammer of an airline charged fees additional fees and did not refund fees they charged like seat upgrade and meal fees. Their execs think they are exempt from US lawsuits bec they filed for Chap 11. Expedia should be able to help you since they are your agent. I booked directly on PALs stupid website on November 2019. Paid all the tickets for 11 of my family members. Thats way before they discovered Covid. QOUTE] Guest : We booked direct flights with Philippine Airlines (3 passengers) through Expedia in Jan 2020 for travel in July/August 2020, which were cancelled due to COVID restrictions. It's been almost 2 years and still no refund. Expedia says it's been approved, and after multiple attempts to contact Philippine Airlines, you cannot get ahold of a customer service rep to save your life. The online hub is useless, and we never receive the confirmation in our email that our refund has been received. Both companies sent us to the bank multiple times to have them find the refund that was supposedly issued only to be sent back telling them they have absolutely no record of it being issued or denied for any reason (no electronic trace of it what-so-ever!) Now, after so much time has elapsed it tells us that the window to use the voucher has expired. We didn't request a voucher, we wanted our refund. No one wants to take responsibility and no one wants to issue the refund. We purchased travel insurance and tried to get our refund that way, but since we weren't "sick" it was denied. All of these companies are guilty of legalized theft! My wife and I are currently our over $3k and just about ready to sue for time wasted, legal fees, full refund, etc. It should be illegal for any company to be able to take your $ so easily and make it so difficult to get it back in situations like this!
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What's happening with the customer service, been trying to contact them for 2 days, waits for hours for someone to answer, but none. I tried booking online, but when I input my voucher code, it wouldn't go through. There's an error with the voucher. My voucher is not expired yet until 2023. Something is not right here.
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Will never ever fly PAL. I tried several times to renew my travel voucher and I cannot reach their customer service. I went to their ticketing office near me and well, it's been closed for more than a month. It's like they're deliberately making themselves unreachable to get away with my money. Goodbye 40k! I hope PAL gets its karma.
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We (2 adults and 1 child) were supposed to board 4am flight from jfk to mnl today but due to the 48hours pcr testing reqt, we were told to just rebook instead since what we have is already beyond 48 hours result. Upon rebooking, we were asked to pay Php145k which i think is ridiculous. The rebooking fee is comparable to our round trip ticket..s if we are buying new tickets.. is this really the case? I can understand there would be rebooking charges but not this much.
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N. Ramirez : Just saw this forum and it made more anxious about my refund from PAL. I have been calling them for follow up and each time I get a different response. I have been very patient considering the pandemic but the customer service and the refund process is just trash! And now, im on queu starting 32 mins and instead of getting closer it keeps on pushing me back. Anyone here got their refunds from 2020?? What phone # are you using to reach an actual person? I'd love to get my hands on that since all the ones we find send us to an endless loop that never allows you to reach a person, and refers you to their HUB, which is totally worthless.
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We booked direct flights with Philippine Airlines (3 passengers) through Expedia in Jan 2020 for travel in July/August 2020, which were cancelled due to COVID restrictions. It's been almost 2 years and still no refund. Expedia says it's been approved, and after multiple attempts to contact Philippine Airlines, you cannot get ahold of a customer service rep to save your life. The online hub is useless, and we never receive the confirmation in our email that our refund has been received. Both companies sent us to the bank multiple times to have them find the refund that was supposedly issued only to be sent back telling them they have absolutely no record of it being issued or denied for any reason (no electronic trace of it what-so-ever!) Now, after so much time has elapsed it tells us that the window to use the voucher has expired. We didn't request a voucher, we wanted our refund. No one wants to take responsibility and no one wants to issue the refund. We purchased travel insurance and tried to get our refund that way, but since we weren't "sick" it was denied. All of these companies are guilty of legalized theft! My wife and I are currently our over $3k and just about ready to sue for time wasted, legal fees, full refund, etc. It should be illegal for any company to be able to take your $ so easily and make it so difficult to get it back in situations like this!
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My flight was cancelled a day before my flight on Jan 11 to Manila ,they have send me an email afternoon which I don't have access on my email that day...It was very disappointing considering that morning I'm about to leave to airport then suddenly got email access and saw that they cancelled it with no reason.... Pls PAL be considerate this is really disappointing and sending request from your PalHub with no response for rebooking or even refund request for almost two weeks really * of time...#Palaction
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