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27 June 2016 09:06:00 Hans Andersson

My girlfriend and her friends arrived to Palma Mallorca this saturday but their baggage seems to have been stopped in dusseldorf for some reasons Their no chance to get any information about anything Nerver Air Berlin again!!!! Anyone with the same experience in Palma

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27 June 2016 01:06:00 Jkwan

I was on your flight with connecting Flight to Berlin instead of Munich. Haven't received my baggage nor any notification of where my bag is. If you check out Twitter, you will notice we aren't the only ones. K Bennett : Bags lost on Boston to Düsseldorf/Düsseldorf to Munich on June 23/24. Everyone that started in Boston lost their luggage. Same terrible experience dealing with airbrrlin As people below. Has anyone on this flight gotten their baggage back yet K Bennett : Bags lost on Boston to Düsseldorf/Düsseldorf to Munich on June 23/24. Everyone that started in Boston lost their luggage. Same terrible experience dealing with airbrrlin As people below. Has anyone on this flight gotten their baggage back yet

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26 June 2016 01:06:00 Kbennett

Bags lost on Boston to Düsseldorf/Düsseldorf to Munich on June 23/24. Everyone that started in Boston lost their luggage. Same terrible experience dealing with airbrrlin As people below. Has anyone on this flight gotten their baggage back yet

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18 June 2016 12:06:00 Guest

Horrible service. Flew SFO -JFK - Berlin - Budapest. SFO to JFK was American but trough AirBerlin. I managed to track my bag to NY where AA said they left it and the lady fr om baggage assured me it's loaded on the next plane. Anyways, JFK to berlin depart an hour late, still have no ideea why, so I miss my connection to Budapest even tough they assured us the plane will wait and the bags will be transfered. That did not happen we misses tge connection by 10 mins so they put me on the next flight, 8 hours later. In the meantime I try to find out wh ere my bags are but no luck, they have no ideea, but thwy assure mw it will be on the next flight to Budapest, tough they never gave me a clear answer on weather or not my bag arived in Berlin. Arrived in Budapest, no bag. Filed a report but good luck with that. I hope I recover it, but not putting my hopes up. AirBerlin sucks, their staff is of absolutely no help, they have no clue about absolutely anything.

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11 June 2016 06:06:00 Guest

Today i saw,on a connecting Air Berlin flight (AA ONe World partner), to Florence that the luggage handlers did not load all the luggage. I rushed to the front of the plane and waived over the man in charge of loading the plane, He assured me all would be loaded Then they detached the trailer with luggage still in it( i am sure i saw mine) and took off. When i landed at florence, there was no bag and no "message" of its whereabouts Now they say, if they find it that they cannot deliver for 3-4 days because they have no "courier". I am wondering if this was a scam...

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11 June 2016 05:06:00 Guest

AirBerlin - I share the same story as most people posting on this forum. June 7th flight from Fort Myers to Romania, with scheduled stops in Dusseldorf and Berlin. Last minute change rerouting our flight thru Prague, absolutely no prior notice to passengers. Initial takeoff ONE HOUR AND HALF later, speed race thru airports to catch connecting flights... Lost luggage at destination, absolutely no cooperation from whatever AB calls their customer service at 917.261.3165. Nasty, rude and useless. It's been over 4 days since we landed, with no luggage in sight. They cannot track or find anything. I tried calling the number for US-Customers: (866) 266-5588. Guess what? IT AUTOMATICALLY HANGS UP ON YOU!!! I will pursue this further, welcome to join in the crusade...

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10 June 2016 12:06:00 Guest

if i travel fr om lahore to istanbul via air berlin so wh ere can i get my luggage ? is at germany or at istanbul plz anyone know the answer inform me plz?

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08 June 2016 10:06:00 Helena 08 June 2016

I was going to fly with my family from Berlin to Gothenburg and we checkt in on time. At the gate they told us that they overbooked the plane and one of us must take a later flight, 5 hours later. The staf at the gate were very rude. Later at the Air Berlin desk they lied to me and said that I shoud get à compensation , 250 euro, but it turned out to be be voucher for a new flight. We will nerver fly with Air Berlin again.

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08 June 2016 05:06:00 Guest

hey havent got my luggage yet. This is insane. I flew stockholm , dusseldolf, Abu Dhabhi and Pune ( India) , They dont know where my luggage is. I had business meetings and weddings back home . I have been calling me and they have been jsut saying tracing. This is so irritating. PNQ9W12874 My tracing number. i check it everytime and nothing on it. So useless. SAME DAY OF TRAVEL 6TH JUNE

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07 June 2016 01:06:00 Wael

Hi. Yes i am with you i had a big problem withe this Air berlin they make me loss more then 4000 euro ana they dont answer my mails or telephon thats why i will go to my.lowyer to start to show them what is problems means

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07 June 2016 01:06:00 Guest

NIKOS : Helo to all disapointed customers of air berlin.So i know i am not alone. i had a flight from Paris to arlanda viaBerlin at 06/01/16. Me arived but not suitcase like it has happened for many others at flight berlin arlanda this day i planed to stay in sweden for 3 days and i stayed 6 waiting for my suitcase temperature -23.day after i went shoping necesary things as they were in suitcase i sent the receipts of those expenses to ab.Few days ago i receive a mail from them which sais they give 50 euros discount at my next flight with ab. what a joke.So i plan to use a lowyer to find my rights. If my writing is interesting for anyone of you,piease let me know nikos

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16 May 2016 07:05:00 Guest

Was just on a flight yesterday fr om JFK-DUS-VCE and me and my fiancé bag did not arrive. No one can tell me wh ere it is or trace it. How is this possible when bags have tags on them and are scanned. I leave in a day to my next destination and have no bag and can't figure out what AB's reimbursement policy is for buying new items that I need. HELP!!!

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10 May 2016 07:05:00 Beata Gladysz

Very unsatisfied with their service. I wont use Air Berlin in the future and will not recommend to anybody. They technically ruined our family vacation. I wanted to correct my son’s name and they said that I have to cancel his ticket – no refund- and purchase another one because it is a transfer to different name. For god sakes its just last name change since I did make mistake and my son is only 8 years old. When I called customer service I got the most rude person ever – her name was Gabriela and I’ve never talked to more unprofessional and unhelpful person ever. When I asked her to be transferred to supervisor she refused to do it. It is our first vacation since 2010 and thanks to Air Berlin it is the worse experience ever!!

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28 March 2016 10:03:00 AIRBERLINSUCKS

After reading all these complains, I seriously wonder if Airberlin would fully refund my ticket. Been waiting for the confirmation this whole week and got nothing. Really disappointed with their customer service, I called them, talked to like 3 representatives, all of them couldn't even speak in proper English. I now know why they are called #airberlinsucks. I was tricked by their so-called 'SYSTEM ERROR' cheap business class fare and suddenly without any notification got downgraded to coach?! I only want a full refund!

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17 March 2016 06:03:00 Guest

My son flew from Ohare to Berlin on March 14. Still no luggage. And they can't find it in their system . Anyone else lose luggage on flight 7421?

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03 March 2016 03:03:00 Al Welling

Guest : THEY CHANGE MY FLIGHTS TIME 2 TIMES I LOST MY CONNECTION AIR BERLIN BAD BAD BAD AIRLINER This is to nice. They are even more worse.

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20 February 2016 10:02:00 Guest

THEY CHANGE MY FLIGHTS TIME 2 TIMES I LOST MY CONNECTION AIR BERLIN BAD BAD BAD AIRLINER

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11 February 2016 07:02:00 Guest

any one know what is v-sign (v .......) from guest relations for air berlin ?

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10 February 2016 09:02:00 Imam

Don't give a way to despair! Last time looisng my luggage in Copenhagen on a way to Paris was such a relief otherwise I would've had to spend all of my day tossing it around the city. A call to a flight company brought it back home after about 12 hours of traveling. I'm sure this is a repeatable case. Every cloud has a silver lining.. ;)

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08 February 2016 05:02:00 Guest

NOT A SINGLE MAIL, NO NOTICE. THEY CANCELED MY ( fully paid ) TICKET WITHOUT NOTICE Air Berlin sucks. This is a true story. I booked on April 2015 two tickets from Air Berlin. They were paid in full and thus the airline sent the tickets via an e-mail as well as the invoice. The tickets were purchased for a round trip, with seat reservations and Insurance ( additional fee ). Our trip taked off on September and we had a wonderful vacation BUT... The day before our departure back I checked my credit card statement and found out there was a full refund ( DURING MY VACATION ) of both tickets. I called customer service since i had to fly back the programmed date and they said that there was nothing they could do. That i have to book a completely one way ticket, pay for it and wait and ( trust ) the airline for a refund. Finally they made me take a train for 4 hours each way to the airport to sort things out. I took the flight back on a seat that was not good for me since I´m 2.10 mts tall and 160 Kg. ( THEY MADE ME SEAT ON A STEWARDESS SEAT ) No appologies vas ever made from the airline, nor a refund, nor nothing. They only said i was lucky to get on board because the flight was overbooked. This was my first time on Air Berlin and for sure is going to be my last. And since Air Berlin and Ethiad Airways are partners, i wont fly on both ever again I wonder how good maintenance they give to the planes considering they fooled so bad in this situation. Furthermore, customer service also sucks. It seems that they hire specially conflictive people for customer service. I wonder if they go on purpose on mental institutes to pick the most conflictive individuals. Be carefull on an airline that behaves on such a way. There are plenty of good airlines out there and it does not make any sense to buy on an offer for a few less bucks if they manage to ruin your vacation after. So many things can go wrong on this airline with such a bad attitude. I just think its not worth risking your life on a plane of an airline that has this type of issues

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26 January 2016 09:01:00 Guest

Is there ever anyone in the lost baggage office at JFK to talk to? How are we supposed to find our lost bags if no one is answering the phones. They need to get an online system like other airlines where you can track your bags. Very frustrating.

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26 January 2016 04:01:00 NIKOS

Helo to all disapointed customers of air berlin.So i know i am not alone. i had a flight from Paris to arlanda viaBerlin at 06/01/16. Me arived but not suitcase like it has happened for many others at flight berlin arlanda this day i planed to stay in sweden for 3 days and i stayed 6 waiting for my suitcase temperature -23.day after i went shoping necesary things as they were in suitcase i sent the receipts of those expenses to ab.Few days ago i receive a mail from them which sais they give 50 euros discount at my next flight with ab. what a joke.So i plan to use a lowyer to find my rights. If my writing is interesting for anyone of you,piease let me know nikos

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21 January 2016 07:01:00 Guest

The worst customer service. Almost one month still waiting for my money back to my account from AB

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15 January 2016 11:01:00 James

Emilie : Flew on the 6th of January 2016 Saarbrücken - Berlin - Stockholm. At the arrival in Stockholm, no luggages ! (and it concerned almost everyone on the plane...) Since then, I have no information and I am getting desperate to have my luggage back again regarding all the bad experiences people have been having with this company.... It's a shame!!! Anyway, I am looking for people who were on the flight Berlin - Stockholm where problems probably happened. Has anyone tried to contact Menzies Aviation to get information? Has someone got his luggage back already? Hi Emile, We were on the same plane and AB lost all our three checked in Baggage which contained even winter Jackets. It is very frustrating. I think, it is mistake of Etihad to tag with careless airlines like Air Berlin with no proper customer support. I called yesterday, to ARN airport and gave file number, they sais two bags have arrived and they are waiting for one bag to come to ARN. But this is not at all updated in the link they provided in the complaint letter.

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14 January 2016 09:01:00 bisnauth sanassi #174384573(topbonus)

I am trying several times to send a complain or talk to someone but cannot get through. Can someone be courteous and call me at 718 736 4124 (,usa) ,myself and my wife travel july and file a complaint and was promise a discount on our next flight with air berlin. We are now ready to book flights but cannot get through with someone to take with. Our topbonus #s are 174384573 and 184363264. Thanks B andK Sanassi 718 736 4124.

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11 January 2016 10:01:00 Guest

Finally got my bags tonight...after going back to the airport myself to pick them up! We arrived last Wednesday! Soooo incompetent!

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11 January 2016 05:01:00 Guest

I flew on the 6th from Abu dabhi to Stockholm and still I am waiting my luggagess. it has bad experience with air Berlin and staff are not serious for searching

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11 January 2016 04:01:00 Claudiu

I flew on the 8th of January Bucharest-Berlin and Berlin-Stockholm. I still did not received my luggage. I have talked with Menzies everyday but the answer is the same " they are still searching". I've asked about the refund and the guy said that I can buy clothes and send Air Berlin the receipts but still.... Anyone who was on the same flight and still didn't received their luggage??

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10 January 2016 10:01:00 Emilie

Pia : Flew with Air Berlin on 6th Jan 2016 Munich - Berlin - Stockholm. Our luggage still hasn´t arrived and no information where it might be or when it perhaps could arrive.... BAD BAD BAD!!! Hi Pia, I do believe that I was on the same Berlin - Stockholm flight as you. I am also still waiting for my suitcase... No information except a stupid automatic text message I am getting everyday saying that the tracing of my suitcase continues...It's unbelievable that after 5 days they are not able to even localise our luggages...

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10 January 2016 09:01:00 Emilie

Flew on the 6th of January 2016 Saarbrücken - Berlin - Stockholm. At the arrival in Stockholm, no luggages ! (and it concerned almost everyone on the plane...) Since then, I have no information and I am getting desperate to have my luggage back again regarding all the bad experiences people have been having with this company.... It's a shame!!! Anyway, I am looking for people who were on the flight Berlin - Stockholm where problems probably happened. Has anyone tried to contact Menzies Aviation to get information? Has someone got his luggage back already?

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10 January 2016 05:01:00 Pia

Flew with Air Berlin Munich - Berlin - Stockholm on 6th Jan 2016. Until today our luggage hasn´t been found.....! No information where our bags may be today or when they perhaps could arrive....:-(

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09 January 2016 12:01:00 Irina

Flew with AirBerlin on 7th Jan, from Bucharest - Berlin - Copenhagen. My baggage is lost and no one answers to e-mails or calls from the company. I flew with them before twice, and I liked it, but now I am really disappointed, never going to book them again. Do you know if you can get any refund for lost luggage? Even though it didn't exist other expenses.

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05 January 2016 11:01:00 Guest

Did you get your luggages?pls reply me,I am worried,in same situation. Guest : Ive booked a flight from bucharest-berlin-stockholm, and me and my girlfriend both of us we didnt get our baggages, and that happened for 2 days. So 2out of 2 baggages lost, in 2 days there have been 5 flights from Berlin to stockholm and im calling them 3-4 times a day just to get the same answer: it will arrive Sont recommend ans im totally dissappointed !

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05 January 2016 11:01:00 Guest

Have you received it yet? Pls reply me, I am in same situation,very worried, thanks!! Guest : Ive booked a flight from bucharest-berlin-stockholm, and me and my girlfriend both of us we didnt get our baggages, and that happened for 2 days. So 2out of 2 baggages lost, in 2 days there have been 5 flights from Berlin to stockholm and im calling them 3-4 times a day just to get the same answer: it will arrive Sont recommend ans im totally dissappointed !

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01 January 2016 08:01:00 Guest

Ive booked a flight from bucharest-berlin-stockholm, and me and my girlfriend both of us we didnt get our baggages, and that happened for 2 days. So 2out of 2 baggages lost, in 2 days there have been 5 flights from Berlin to stockholm and im calling them 3-4 times a day just to get the same answer: it will arrive Sont recommend ans im totally dissappointed !

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31 December 2015 06:12:00 Bosnia_4_Ever

BAD BAD BAD company never return money back neveeeeeeeeeeeeerr more With Airberlin

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19 December 2015 09:12:00 Guest

Air Berlin lost my Luggage!!! Where do I call??? They said lost and found, but where is the number to Air Berlin Lost and found???? Guest : Why do you people not do research on an airline BEFORE you choose to use them. Thank you for the heads up, I will NOT use AIR BERLIN no matter how low their fares are....do your homework folks. SMART! person.

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16 December 2015 07:12:00 Guest

Why do you people not do research on an airline BEFORE you choose to use them. Thank you for the heads up, I will NOT use AIR BERLIN no matter how low their fares are....do your homework folks.

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11 November 2015 07:11:00 Guest

Bert : Dushyant Joseph Palathingal : I was travelling fr om Naples to Berlin with our wonderful AirBerlin and my backpack never arrived. They sent me to the 'lost and found' office where there was a very arrogant woman who took my boarding pass details and then told me that they did not know wh ere the backpack was but that it'll reach my home in 2 days...it's been 5 days now and I can not get intouch with them. They have successfully disconnected their phone lines and they are not responding to any of my attempts to get in touch with them.. so now I am thinking of going to the police station to register a case against AirBerlin for 'stealing' precious and valuable cargo with a tremendous amount of sentimental value. Yeah, I'm in the same situation. I finally received my luggage but only after I was forced to buy clothes because of the cold climate. I was told that I would receive a refund. It's been 4 months and nobody responds to any calls or emails. I know of 3 other people in similar situations with the same results. This airline is HORRIBLE!!!!!!!!! I am supposed to receive compensation for delaying my flights and for taxi charges they asked me to take which is aroud 640 euros and compensation for luggage delay 5 months back.

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11 November 2015 07:11:00 Guest

I have been trying to get compensation from airberlin people for past 5 months, after contacting LBA , airberlin guest relations office told me they would send me money and asked me to upload the bank details in the complaint page but after uploading all i got was an automatic reply and I have been asking them about my status for the past 4 months. Airberlin also delayed my luggage for 2 days . Does anyone know what to do ?

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09 November 2015 01:11:00 Bert

Dushyant Joseph Palathingal : I was travelling fr om Naples to Berlin with our wonderful AirBerlin and my backpack never arrived. They sent me to the 'lost and found' office where there was a very arrogant woman who took my boarding pass details and then told me that they did not know wh ere the backpack was but that it'll reach my home in 2 days...it's been 5 days now and I can not get intouch with them. They have successfully disconnected their phone lines and they are not responding to any of my attempts to get in touch with them.. so now I am thinking of going to the police station to register a case against AirBerlin for 'stealing' precious and valuable cargo with a tremendous amount of sentimental value. Yeah, I'm in the same situation. I finally received my luggage but only after I was forced to buy clothes because of the cold climate. I was told that I would receive a refund. It's been 4 months and nobody responds to any calls or emails. I know of 3 other people in similar situations with the same results. This airline is HORRIBLE!!!!!!!!!

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30 October 2015 09:10:00 Guest

Do not fly this airline! Lost my bag, and their customer service is non existant. Repeat....Do not fly this airline.!!!!!

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29 October 2015 09:10:00 Duncan

The WORST telephone customer support EVER. They have an issue with amex payments being processed at present and when I finally got a supervisor (Claudia) she told me that it was not Air Berlin's problem...I said it was Air Berlin's vendor and they needed to own and manage it..this was fr om a supervisor. Kept getting passed from person to person, half knew of the issue, the other half were in denial and said I should have (at my cost) chosen the 72hr price protection option...seriously i have t pay for their problem! As a platinum member of AirBerlin i finally got transferred to the platinum line wh ere all issues were put back on track, but I was fortunate I could do that, the strange thing was from the standard line only 2 out of 7 agents knew how to do the transfer. They did not listen and just kept saying sorry, but really they have no idea why they are saying sorry. Issues has gone for at least 4 days now....and they have no back-up process to support their business. Their customer services needs a complete overhaul. Back in the days before I was a platinum member i would wait 2-3 weeks for a response to an email...and they keep promoting email is the better option. Well i guess it is unless I want to spend 4 weeks waiting on the phone line.

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26 October 2015 06:10:00 Bindi Vaishnav

Not received money back for I spent due to my lost bag total$ 585 USA my file # FCOAB11003 Aug13 2015

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14 October 2015 08:10:00 Sarah

AirBerlin lost my luggage TWICE in a single trip. For a total of 8 days. Kept all of my receipts from having to buy everything from shoes to a toothbrush to undergarments. Submitted the receipts. Received a reply that instead of reimbursing me for the $1500 (converted from Euros) spent, they offered a $150 airline credit to fly with them again. WORST AIRLINE EVER. I am still arguing with them and will wage a social media attack if I do not receive my money.

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12 October 2015 12:10:00 Guest

My suitcase failed to show up today - air berlin direct jfk-berlin. How do you mess that up? I travel alot & this is the first time thid has happened. Thankfully I was on my way home but I want my suitcase!! Let's pray it is found. Ugh.

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08 October 2015 01:10:00 Guest

I am another passenger, whose baggage airberlin lost. on 16 sept. my bags went missing. about a week ago AB responded by email to my complaint, and i had to give a telephone number where they could reach me. still waiting for the call. has anyone had any success in contacting AB? thanks in advance.

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08 October 2015 01:10:00 Guest

Kelly : Air Berlin lost our luggage on our flight on September 6th. They finally found my husband's and returned it on the 7th day of our 9 day cruise. They have still not "found" mine. As it is now past the 21 day timeline for luggage to be found, I requested the compensation for my lost luggage only to be sent back a response that I have to wait until October 4th. We've only been able to get them to answer the phone once for us and were told that unless we spoke German they wouldn't speak with us and hung up on us. Even American Airlines (our flight was code shared from American) can't get Air Berlin to answer the phone! can you tell us what number you called, so we can try? thank you kindly.

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08 October 2015 02:10:00 Guest

i have lost my luggage from air berlin

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29 September 2015 12:09:00 Guest

you wil never be able to talk to anyone in customer service. Its criminal: they even gave me false numbers to deflect my call about a case.

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