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07 January 2018 Seilvakumar
My flying experience with Scoot is very bad . I only fly twice with them and they have failed tremendously . My son connecting flight was cancel without prior notice and food book was told not book . I will never encourage any of my relative or friends to fly this carrier . The price for budget airline is not cheap . I discuss about my refund regarding cancellation , the airline is not interested and this shows the airline is not bother about customer satisfaction . You can reply my email at selvakmr@hotmail or call my hp 91151742 .
07 January 2018 July
Hi! I want to book a ticket on scoot but my passport is currently on the process of renewal. I think I will get it after a month. Can I book a flight without the passport #? Thank you.
07 January 2018 Guest
My flight with Scoot flew off 15 minutes before scheduled time. Is a refund possible on Scoot side? I’ve checked in 2 hours before flight, passed immogrstion 1 hour before flight and I was supposed to reach gate 15 minutes before flight depart but gate and plane was gone 15 mins before scheduled time
19 December 2017 Mark de Souza
PS Even submitting my complaint is impossible. No choice I tracked down SIA email@example.com, SilkAir_PA@singaporeair.com.sg, firstname.lastname@example.org, email@example.com and copied to Ministry of Transport Really ridiculous
19 December 2017 Mark de Souza
18th December 2017 The Senior Management – Scoot RE: GB48TN I am appalled. I made my booking to Saparro (Hokkido) on 21st November 2017 It was a Tuesday offer and we, family of three (3) went online to make our booking. To begin, your website is very easy to use – only if you are Scoot staff or the web designer. Why do some parts (seating) have the default as yes and others (luggage) no. I know I thick (√) luggage (2 x 20 kilos x 2 ways) I know I did not tick the seat reservation but it showed that I did and the payment reflected. As I do not work for Scoot nor am I the designer, I had to go back several times before I was finally able to reach the payment page. By the way, I did not reserve 9 seats. How can I when I only have three (3) passengers AND BE CHARGED when it should only be six. Please look at my bill To my horror, your staff at Changi informed me that I have no check-in luggage – was asked to go to Customer service and when I explained to her that there must have been some kind of glitch and had been on the phone with Call Centre staff for almost Two (2) hours trying to sort out the booking as well as adding three (3) children and One (1) Adult (Booking Ref: A6HNPZ) and purchased 2 x 20 kilos of check-in luggage. During the same conversation we had asked that as were travelling as a group, we wanted to sit together. The person informed that he would indicate the request into the system – This was not done and when asked the person at the check-in counter if we could sit together her reply was “I cannot do anything” We thought that after almost two (2) hours, everything was settled. Then having no choice, we asked your Customer Service Person (Lady) how much 20 kilos of luggage costs. She replied $48.00 When we were about to pay ($48.00 x 2) she said its “$88.00 per 20 Kilos” Frustrated we told her that a minute before it was $48.00 and now why $88.00 She said she made a mistake and “I already said sorry” Again having no choice gave her a credit card then she says “there is an admin charge of $18.00 (I may be mistaken but there was a fee) Of course, we were * with yet another mistake but Again no choice, had to pay On 16th December 2017, we went on line to purchase check-in luggage (25 Kilos x 2) Submitted and saw a message that our purchase was in process and that confirmation would be via email. So we waited. On 17th morning, no email confirmation. Tried to make another purchase but got the same message – purchase is in process ……………… Then downloaded the Scoot App. Did the log-in and was shocked to see - under ‘Itinerary’ that the flight scheduled departure is (was) 3.40 A.M and was scheduled to arrive in Singapore at 11.10 A.M. I missed my flight!!! I figured that this was the reason I was not able to purchase check-in luggage. Panic Checked and checked and found the departure time is 1540 hrs and not 3.40 A.M At CTS, found out that I reserved seat which were not together – why on earth would I do that? Thankfully, the counter staff were able to assign our seating together. The family holiday was a wonderful but my experience with Scoot was horrible. Of course, Scoot will say that we should have checked our booking but as you can see, it was difficult from the get-go. Mark de Souza
17 December 2017 Renu Randhawa
I have lost my luggage while traveling from Amritsar(India) to Melbourne, arrived on 13th dec 2017. Lodged a complaint at Melbourne Airport but nobody entertaining at all. Every time I call they saying they will call me back but no answer. I have very important documents in my suitcase. Please help me if someone else face the similar issue and guide me what to do? Thanks
16 December 2017 Guest
Yes the call centre and help support is really archaic. In a digital world, Scoot still depend on call centre manned by unempowered staff. I called them to ask for refund as my wife and I could not travel as she met with an accident. But instead of a partial refund, I was given a run-around with one way emails from Scoot asking for letter from doctor saying she could not travel (which I obtained) but in the end Scoot says claim from your insurance! What a * of time! And I requested refund way back in Oct when the flight was in Dec. I found out they sold my paid seats - what unscrupulous greed!
15 December 2017 Guest
This is the worst Airline in terms of service level at the ticketing and pre-boarding service. It is the most opportunistic airline that charges absurdly for the slightest change. I kept getting cut-off in my attempt to call and under the pretext or excuse that the manager's name dealing with my case has to be kept a secret, I could never identify the person whom I am supposed to talk to. Scoot had allowed me to change the passenger for the air ticket that I bought for my daughter. But due to unforeseen circumstances, she cannot join us in our family trip. I had to transfer the ticket to my niece. However, during the several telephone conversation, I have been told that the change fee is between S$80-S$100. However, when I tried to make the change online, I was told it would cost me $400, almost the price of the ticket itself! Plus there would also be a fare difference charge when there is no fare change, no change in date or time or selling away my existing ticket and rebuying another! The $400 change fee comprises S$100 for change of first name, another $100 for change of last name, multiply that by 2 for the return ticket! This is the most absurd charge and the airline refused to budge telling me its in their rule!. Firstly, the rule is absurd and secondly, during all the telephone exchanges, I have only been told it is between S$80-$100 and never $400! The discussion has been going on for 2 weeks now, but there has been no resolution. I feel that I have been held to ransom as I am due to depart in slightly more than a week. I have been using Scoot alot recently. But customer service, goodwill and ethical practice obviously has no place in Scoot's management! I will think doubly hard about ever using Scoot again. I had expected that its afiliation to SIA would count in ensuring a certain service level! I also thought my being a Krysfliier member would also be factored in their dealing of this matter. But obviously it does not!
14 December 2017 Guest
Total * of money and time.
12 December 2017 Guest
Hi all, I am expecting a call-back from Scoot regarding a change in my flight itinerary after much explanation I had with Abbey last Saturday. She has promised to call me back on Monday as they claimed that under USA regulations there are some restrictions involved and she wants to ensure and advise me correctly after she verifies the rules and regulation accordingly. I am querying on the flight from Singapore to Honolulu with a stop in Osaka. All I want is to know if I could make changes to the return leg from Honolulu back to Singapore. I want to fly out from Honolulu on a Monday (instead of the Friday as booked.) The fact is I still want to board the plane from Osaka to Singapore as scheduled. To-date, I am still waiting for an reply from Scoot. Regards, Chris
10 December 2017 Mark Ware
Hi All, Yesterday, Saturday the 9th of December, I purchased tickets for a family trip from Scoot Airlines . The flights Gold Coast, (Australia) - Singapore - Gold Coast, Singapore - Athens - Singapore . The intended trip commencing on June the 15th 2018 and arriving home July 7th 2018. Today, Sunday the 9th of December, I was informed that my son's school holidays are actually scheduled from June the 23rd 2018 to the 16th of July2018. I immediately contacted Scoot customer service and explained my predicament, I was told that a change of date was possible but there was a price difference and a 'penalty' of $130 each way for each sector for each booking!. I did explain that the selected dates on my purchase the day before was an honest error and asked why I was facing a penalty as I did not commit a crime and I am a continuing customer, also mentioning that the intended trip was more than 180 days+ away!. Is there anyone or a department within Scoot that I could direct my case to? I was told that I could make the changes online instead of going through the call centre, however I would receive a lesser 'penalty' of $100 each way for each sector for each booking. Surely if it an easy process on line to made changes why would have to face a penalty, especially if the intended trip is more than 180+ days away. All any solution/s sincerely appreciated. Thanks - MW Gold Coast, Queensland Australia
06 December 2017 Guest
It is still down: Internal Server Error
06 December 2017 eddy
I am looking for fellow passengers on Scoot flight on 16th Decemberr 2017 (Sat) from Singapore to Sapporro (Hokkaido). This is to accompany a teenager flying on his own. Please let me know ASAP else I have to make rearrangements which is both costly and troublesome. Thanks
29 November 2017 Guest
Hi there is an error when i do web check-in? "Error APPSDeniedBoarding" was indicated. Any reason for this?
28 November 2017 Guest
Guest : cant check in online at singapore, been trying for 2 days !!! it's always internal server down. yet when i spoke to a call officer, he said there's no problem with the server and blamed it on my computer !!!! same here, still down
27 November 2017 Guest
Scoot cancel the return flight without consulting, and forced my friend to buy another ticket although he have already bought the return ticket
27 November 2017 Pang woo
I am trying to inform your airline on my pending trip to Singapore. I require a wheelchair assess to the gate. I was unable to get a telephone no. In Sydney to inform you. As I was told previously that I need to inform you before the trip. My flight booking confirmation is MF2MFB. Can I take this as informing you for my request. There do not seemed to have a phone contact now in Sydney.
27 November 2017 Guest
Guest : Vytautas Jakutis : NotPaidInFull, Invalid card used. Your card has been declined. Please try again with another card. - WHAT IS THE PROBLEM? I have tried several different cards and banks to pay for the tickets... no help... :( I'm having the same problem right now. either do i
19 November 2017 Guest
Vytautas Jakutis : NotPaidInFull, Invalid card used. Your card has been declined. Please try again with another card. - WHAT IS THE PROBLEM? I have tried several different cards and banks to pay for the tickets... no help... :( I'm having the same problem right now.
17 November 2017 Guest
hi, what if i booked the ticket and there's a change in travel dates. Should i pay extra 300+ to reschedule it with scoots or ask for a partial refund and book from another airline?
15 November 2017 Guest
Guest : cant check in online at Singapore, been trying for 2 days !!! it's always internal server down. yet when i spoke to a call officer, he said there's no problem with the server and blamed it on my computer !!!! I suffer the same problem, the officer on the line does not know they even have this problem. Quite shocking !, so I immediately wrote in as Feedback to Scoot and the immediate response says they will reply within 10days as they are very busy, many issues to handle! This is stalling the problem away.
15 November 2017 Guest
cant check in online at singapore, been trying for 2 days !!! it's always internal server down. yet when i spoke to a call officer, he said there's no problem with the server and blamed it on my computer !!!!
09 November 2017 Guest
Guest : hi how come i can't use the web check in FOR SCOOT They only allow web check in at Singapore... Use the Scoot App, it tells you.
09 November 2017 Guest
Lina Evans : This airline is the worst we have encountered for retaining moneys paid twice. We paid by POLIPAY. They said they did not receive the payment. We checked our bank account and no debit had been processed. We paid by Visa then a POLIPAY debit also appeared on our bank statement. We rang their customer support line. The support staff have limited English. The whole drama and the runaraound that Scoot has given us has caused us stress and anxiety. It's not worth flying with an airline that displays dishonest business practices. Do they need the money so badly that they have to cheat customers? We've been waiting 6 weeks and still no refund. I also had an issue with a POLI payment. They also tried to get me to pay again promising when all is reconciled that they would refund. I stood my ground and asked them to prioritize the reconciliation process... they did and issued me with a booking number
08 November 2017 Guest
Wow...seem lots unable check in..me encountered same issue...unable check in from holiday country to origin country.
07 November 2017 Guest
hi how come i can't use the web check in FOR SCOOT
30 October 2017 Guest
CAK : I have been trying to get a letter from them about the delay I had in Perth to Singapore and then inability to make my connection Singapore to Athens it's taken multiple emails/ phone calls. When I finally got the email it didn't have the details that my travel insurer requires so I have start all over. And I still haven't seen any refund. I am having exactly the same issue! Except that I haven't even gotten the letter - with or without the details that my travel insurance needs. Scoot assured us at the transfer desk in Singapore that we would be refunded. It doesn't seem like that's going to be the case... Were you on the flight that was supposed to leave Perth on the 2/9/2017?
30 October 2017 Guest
Hi there just to ask what is the customer service hotline number in philippines? Cant reach out them, can somebody help me. Thank you