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Scoot Discussion

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21 August 2019 03:08:00 Guest

Guest : Is it possible to change seats, after auto selection, during the check-in process? Guest : Is it possible to change seats, after auto selection, during the check-in process?

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08 August 2019 10:08:00 Guest

Is it possible to change seats, after auto selection, during the check-in process?

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24 July 2019 04:07:00 Guest

I received my boarding pass after web check in, How can i change my seat after web check in?

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28 May 2019 05:05:00 Guest

Andrew : How can i change my seat after web check in (after auto selected seat) ? I cant do it via Manage My Booking. Do i need to call Scoot or i can do it or pay online ?

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23 May 2019 09:05:00 Guest

There was a misspelled character in one of the passenger's name and my booking is over 24 hours grace period. Please advise can you help to update the correct name?

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19 May 2019 01:05:00 Guest

I have just spent hours trying to figure out the * scoot website. I wanted to pay using my Krisflyer miles but they wouldn't let me. LIKE WHAT. They say that it's only possible if we pay fully using miles and you cannot combine by cash. So i changed it and try to buy it one way. But still its not possible

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18 May 2019 04:05:00 Guest

Guest : Fannie : I have check in online last night (21/12) n received the boarding pass through email. But I realise that my hubby and me are not sitting together.can I still change my seats after receiving the boarding pass

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12 May 2019 08:05:00 Leon Tai

To save my valuable time I may not even need to spend more of my time to see Scoot ... I can just switch over to take Air Asia instead; a proven Best Asian airline ...

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10 April 2019 04:04:00 Uswa

Why i cannor web check in? Why like this? Thank you

Scoot 
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24 March 2019 04:03:00 Guest

Scoot, please advise how to print invoice?

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02 March 2019 11:03:00 Bambang Setijawan Soenjoto

Booking ref: QYYJ5Q I cannot manage my booking , please tell me, why?

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02 February 2019 03:02:00 Guest

what to do if my boarding pass didn't show the seat no?

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25 January 2019 06:01:00 Veronica

Please advise how to print invoice

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22 January 2019 10:01:00 Guest

unable on check in for flight departure from Malaysia

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20 January 2019 05:01:00 Guest

Fannie : I have check in online last night (21/12) n received the boarding pass through email. But I realise that my hubby and me are not sitting together.can I still change my seats after receiving the boarding pass

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14 January 2019 11:01:00 Guest

I have issues logging in to their website in all forms of login methods. My booking reference is correct it says use member portal to manage the booking. When I try to login from scoot insider (member login) it gives error, if I try to recover the account it says invalid email. If I use my kris flyer it says unable to connect. Anyone had any issues like this?

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11 January 2019 01:01:00 Guest

Andrew : How can i change my seat after web check in (after auto selected seat) ? I cant do it via Manage My Booking. Do i need to call Scoot or i can do it or pay online ? Fannie : I have check in online last night (21/12) n received the boarding pass through email. But I realise that my hubby and me are not sitting together.can I still change my seats after receiving the boarding pass Andrew : How can i change my seat after web check in (after auto selected seat) ? I cant do it via Manage My Booking. Do i need to call Scoot or i can do it or pay online ?

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01 January 2019 08:01:00 Andrew

How can i change my seat after web check in (after auto selected seat) ? I cant do it via Manage My Booking. Do i need to call Scoot or i can do it or pay online ?

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26 December 2018 02:12:00 auliabigail

OMG I cannot go to the web for manage my booking and it makes me stressed

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24 December 2018 01:12:00 Jatin Shah

We were a group of people travelling from Bangkok to Singapore on 23.11.2018 by flight no. TR 607. Flight left at schedule departure time 11.55 AM and when it was to land at Singapore at 15.25 hrs., there was a thunderstorm, lightning etc. Pilot could not land the aircraft, although he tried to land twice. Third time he took the flight to nearby Batan airport in Indonesia for refueling. Flight was stranded at Batam for almost 4 hrs., as ATC Singapore was not permitting him to fly and land at Changi. Commander of the aircraft was informing the passengers through the radio phone. Ultimately flight landed at Singapore after 1900 hrs.and due to this delay we missed the Dream Cruise which was to sail at 2100 hrs. , Last check in was 1930 hrs. . We are requesting Scoot Airlines to issue the certificate the arrival time at Changi to put up the claim, but they are not giving the correct arrival time and due to this our whole claim is in doubt. I request all concerned to give the proper information.

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22 December 2018 04:12:00 Guest

Bangkok to Singapore still can delay after delay

Scoot 
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22 December 2018 04:12:00 Peter

This ridiculous heard that lately scoot is in a turmoil of delays and delays but scoot before SQ is a delight . Now this is * despite so many customer complaint about and news they still carry on this type of stupid managing and maybe losing customer confident maybe the new management tactics .lol .SHAME .

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22 December 2018 04:12:00 Fannie

I have check in online last night (21/12) n received the boarding pass through email. But I realise that my hubby and me are not sitting together.can I still change my seats after receiving the boarding pass

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19 December 2018 12:12:00 EFREN G. GONO

I JUST WANT TO CHECK THE STATUS OF MY FLIGHT RESERVATION FOR SCOOT 393 DECEMBER 30 2018 AND SCOOT 390 ON JANUARY 6, 2018 UNDER EXPEDIA ITINERARY NO. 7397541940212. I booked the flight on December 11, 2018 and was confirmed by Expedia but I have not received our airline tickets for the flight. Your immediate consideration on the foregoing matter shall be highly appreciated. Very truly yours, EFREN G. GONO Email add: gonolaw@yahoo.com

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18 December 2018 02:12:00 Guest

I would like to send an email to higher management, kindly give me email address , Thanks

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16 December 2018 04:12:00 Guest

This will be my last SCOOT flight from Bangkok to Singapore! Unbelievable flight is delayed again on TR617 from 7:55pm to 9:40pm!! Just wonder what the hell is the highly farking paid management doing!! Cant help sort out all the delays in most of their routes!!

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16 December 2018 04:12:00 Guest

OS221

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03 December 2018 02:12:00 Lionel

Can we do online check in from Taipei to Singapore? Seemed like cannot as cannot find the departing airport from drop down list

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30 November 2018 06:11:00 Sweet

I wanted ask I had book a airticket on 3 Feb , how can I change my passport number and how much does it cost?

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28 November 2018 05:11:00 Guest

Refuse to let me use toilet after plane landed and seat belt sign off. Budget is one thing. Human rights is another. If possible please charge passengers for toilet usage and give the money to your flight attendants. Maybe this way I will get to use the toilet. Don't mind paying for toilet.

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28 November 2018 04:11:00 Guest

Urgent: My name in ticket is not same as in passport. I already did my web check-in. What is the procedure to change name.. pls help.. Flight time is Nov 28 10.30am. Guest : Urgent: My name is ticket is not same as in passport. I already did my web check-in. What is the procedure to change name.. pls help.. Flight time is Nov 28 10.30am. So sad they charged 520 sing dollar for two way tickets

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27 November 2018 09:11:00 Guest

Urgent: My name is ticket is not same as in passport. I already did my web check-in. What is the procedure to change name.. pls help.. Flight time is Nov 28 10.30am.

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14 November 2018 05:11:00 Lim

Annette : Guest : Booked PER>ATH 10 months ago when the flights were announced. Scoot changed the outgoing flight dates by 3 DAYS meaning that I now miss an event I was supposed to attend leaving me $500 out of pocket. Cancelled the flights and was told there would be a 6-8 week wait for the refund. It is now 8 weeks and 6 days and having finally got through to them on their Sydney number (which is picked up overseas) I am told that I have to wait even longer but they don't know how long!!! They will not even provide written confirmation of a refund. A simple confirmation up front that a refund was on its way would have made things so much easier but now I don't believe anything they tell me. Have you received your refund I face the same issue, other airlines was able to refund within 2 weeks, but they told me need to wait another 15 days after 8 weeks, contradict to their website information.

Scoot 
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14 November 2018 05:11:00 Lim

According to 2nd statement on www.flyscoot.com/en/customer-service-pla... , I should be receiving my refund after 20 business day the latest, yet I received your refund email after 8 weeks had passed and I need to manually request the refund again via email, then you tell me I need to wait for another 15 days, this added up to more than 2 months which is equivalent to 64 days, more than the triple of the promised refund period. Other airline was able to refund within 2 weeks, thus I was truly disappointed by Scoot. I shall consider to report this to the respective authorities.

Scoot 
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10 October 2018 11:10:00 Annette

Lina Evans : This airline is the worst we have encountered for retaining moneys paid twice. We paid by POLIPAY. They said they did not receive the payment. We checked our bank account and no debit had been processed. We paid by Visa then a POLIPAY debit also appeared on our bank statement. We rang their customer support line. The support staff have limited English. The whole drama and the runaraound that Scoot has given us has caused us stress and anxiety. It's not worth flying with an airline that displays dishonest business practices. Do they need the money so badly that they have to cheat customers? We've been waiting 6 weeks and still no refund. Did you get your refund?

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10 October 2018 11:10:00 Annette

Guest : Booked PER>ATH 10 months ago when the flights were announced. Scoot changed the outgoing flight dates by 3 DAYS meaning that I now miss an event I was supposed to attend leaving me $500 out of pocket. Cancelled the flights and was told there would be a 6-8 week wait for the refund. It is now 8 weeks and 6 days and having finally got through to them on their Sydney number (which is picked up overseas) I am told that I have to wait even longer but they don't know how long!!! They will not even provide written confirmation of a refund. A simple confirmation up front that a refund was on its way would have made things so much easier but now I don't believe anything they tell me. Have you received your refund

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04 October 2018 08:10:00 Ravi

How to change my seat from economy class to business class scootbiz?

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08 September 2018 06:09:00 Guest

I have booked and didn't received itenary. and forgot about booking so After 2 weeks I have booked again with same date. but scoot customer server never understand my situation if the customer server should understand the customer point of view....they never thing about. I don't know....how to resolve this issue....very very bad customer service..

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07 September 2018 07:09:00 Guest

very very worst customer server now a days.. Scoot don't care about customer...but no choice....we are all strugling. all issue. first time I have booked and never received iternary....so I have booked again with same date ..now I have two booking on the same date.....I have requested to refund....but they don't understand my situation....very very bad...if I reschedule it become twice the price....very very worst....

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07 August 2018 07:08:00 Rachid Salaheddine

Very bad customer service booked a flight kl2 to Singapore im still waiting for confirmation , been detected from my account but very annoying service My booking ref EF6CQB Tr453 kl2 11:35 to Singapore 8 august My email :maghreb1956@hotmail.com I sent 3 emails made tones of calls but no answer no reaction this is really poor servicev

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24 June 2018 07:06:00 MOHAMMAD SHOAB MIAH

Dear sir/ madam my name is MOHAMMAD SHOAB MIAH kiwi.com booking number 7252212. but unfortunately typing mistake my name is MOHAMMAD SOAB MIAH. correct name is MOHAMMAD SHOAB MIAH,, pls help me for smooth traveling on your airline and how to solve the problem pls let me know.. i m waiting for your reply.. Thanks MOHAMMAD SHOAB MIAH

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20 June 2018 06:06:00 rem

how come like this my friend booked ah ticket manila to singapore

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13 May 2018 01:05:00 SU535

year 2018 (all messages): This is not the Scoot carrier site here, but the discussions forum here. There is no flight information /e-ticket number / reservation on this air carrier in most comments. No one can reply without the correct and full data on the reservation or on the flight/destination. Such comments are not fair. In order to get the correct reply, kindly attach the reservation / booking number and produce date / fllight number / airports. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 2-5 days by free staff in English. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only.

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22 April 2018 07:04:00 Vinod

Sir, I have an quire. I have booked ticket from Chennai to Singapore (2way). How many kgs can I carry. Kindly give your reply asap.

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22 April 2018 08:04:00 Guest

I sincerely wish that Scoot and Air Asia should not exist. Both airlines are devils on airline Industry.

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12 April 2018 12:04:00 Guest

why i cant check in on website since my flight is within 72 hours mentioned? it only gives singapore as an option wtf?

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28 March 2018 07:03:00 Guest

Guest : Can i change the seat after web check-in? yes, however you need to pay for the seat selection

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27 March 2018 09:03:00 Bibiana

In the flight timetable for Scoot flights to Athens, it states that Scoot flies to and from Ellinkon Airport. But that airport has bee replaced by Eleftherios Venizelos International Airport since 2001. Please confirm that the new airport in Athens is the one used by Scoot.

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12 March 2018 11:03:00 Guest

I am extremely disappointed with Scoot and displeased with their hotline (acting as Scoot agent only). I paid for 6 upgraded seats but one couple couldn't make it as his wife was hospitalised. Before the flight, Scoot hotline told me I cannot claim back my 2 tickets as they insist it was due to a pre-condition of illness. Fine! So they don't refund. I would expect to have all 6 seats since I paid for them. Despite my upfront instructions to ground staff at check-in time to ensure my paid seats to remain vacant since I hv paid for them, I was shocked to see 2 other guys occupying the 2 seats beside me when I boarded the plane. As the flight steward said I cannot stop plane fr om flying or push the 2 guys elsewhere because the plane was full, all I can was to lodge complaint afterwards. Which I did today. I called hotline 3 times wh ere they put me on hold so long on pretext of checking, until the line went dead. Even after finally I managed to speak to hotline's so called manager and highest authority, they told me that Scoot gave them instructions that no matter what the situation, Scoot do not refund. Fine! Even if Scoot do not refund, at least they shd not re-sell my tickets away. But hotline says Scoot has the right to double profit this way. So, all Scoot travellers ... Pls beware that Scoot will sell your seats and not refund you making them a win-all in all situations.

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12 March 2018 11:03:00 Guest

Can i change the seat after web check-in?

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08 March 2018 09:03:00 Alex

Change of passenger name cost $388. Its online some more and felt this really expensive. Does anyone having the same experience?

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14 February 2018 11:02:00 Gurmail

Tr513 flight amritsar to singapuer dep time 6.35 p send resuded imedaty

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12 February 2018 01:02:00 Guest

PLZ DO NOT STOP THE SRVICE OF SINGAPORE-JAIPUR-SINGAPORE. IT IS A DREAM SERVICE FOR US. THANKS N REGARD PIYUSH AGRAWAL JAIPUR RAJASTHAN INDIA MOBILE-9828168049

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12 February 2018 01:02:00 Guest

SIR YOUR FLIGHT SERVICEL SINGAPORE TO JAIPUR AND JAIPUR TO SINGAPORE IS VERY USEFUL TO ALL OVER RAJASTHAN PERSONS, TOURIST ,INDUSTRILIST, BUSINES ,STUDENT ETC. OUR HUMMBLE REQUEST PLZ DO NOT STOP THIS SERVICE. THANKS. RAVI SINGHAL MOB- 9414026577 JAIPUR RAJASTHAN INDIA

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08 February 2018 07:02:00 Guest

Flew ATH - SIN in Nov 2017. Had paid for baggage at time of booking but was charged again at check-in EUR70. Flight was good with no complaints and once back in Perth I contacted Agent in Athens who apologised and said they would notify Scoot Singaore to process refund - Ha Ha!! Only one tel number avble to contact Scoot - and arrogant, careless attitude fr om staff. No Customer Relations Cntre. or if there is he was not about to connect me. Was told Refund was being processed and no available date as to when we might receive it?! Wh ere or who can we follow up with and maybe receive some courteous attention????? Will never again fly with Scoot

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31 January 2018 06:01:00 Guest

July : Hi! I want to book a ticket on scoot but my passport is currently on the process of renewal. I think I will get it after a month. Can I book a flight without the passport #? Thank you. Yes you can book a flight without passport details as of now, as long as you can provide a valid passport at the check in counter on the day of your flight

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23 January 2018 05:01:00 Guest

July : Hi! I want to book a ticket on scoot but my passport is currently on the process of renewal. I think I will get it after a month. Can I book a flight without the passport #? Thank you. Yes you can book a flight without Passport number, it is not mandatory to key in passport details upon creating of the ticket

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07 January 2018 02:01:00 Seilvakumar

My flying experience with Scoot is very bad . I only fly twice with them and they have failed tremendously . My son connecting flight was cancel without prior notice and food book was told not book . I will never encourage any of my relative or friends to fly this carrier . The price for budget airline is not cheap . I discuss about my refund regarding cancellation , the airline is not interested and this shows the airline is not bother about customer satisfaction . You can reply my email at selvakmr@hotmail or call my hp 91151742 .

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07 January 2018 10:01:00 July

Hi! I want to book a ticket on scoot but my passport is currently on the process of renewal. I think I will get it after a month. Can I book a flight without the passport #? Thank you.

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07 January 2018 12:01:00 Guest

My flight with Scoot flew off 15 minutes before scheduled time. Is a refund possible on Scoot side? Ive checked in 2 hours before flight, passed immogrstion 1 hour before flight and I was supposed to reach gate 15 minutes before flight depart but gate and plane was gone 15 mins before scheduled time

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19 December 2017 05:12:00 Mark de Souza

PS Even submitting my complaint is impossible. No choice I tracked down SIA public_affairs@singaporeair.com.sg, SilkAir_PA@singaporeair.com.sg, mediarelations@flyscoot.com, mot@mot.gov.sg and copied to Ministry of Transport Really ridiculous

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19 December 2017 04:12:00 Mark de Souza

18th December 2017 The Senior Management Scoot RE: GB48TN I am appalled. I made my booking to Saparro (Hokkido) on 21st November 2017 It was a Tuesday offer and we, family of three (3) went online to make our booking. To begin, your website is very easy to use only if you are Scoot staff or the web designer. Why do some parts (seating) have the default as yes and others (luggage) no. I know I thick (√) luggage (2 x 20 kilos x 2 ways) I know I did not tick the seat reservation but it showed that I did and the payment reflected. As I do not work for Scoot nor am I the designer, I had to go back several times before I was finally able to reach the payment page. By the way, I did not reserve 9 seats. How can I when I only have three (3) passengers AND BE CHARGED when it should only be six. Please look at my bill To my horror, your staff at Changi informed me that I have no check-in luggage was asked to go to Customer service and when I explained to her that there must have been some kind of glitch and had been on the phone with Call Centre staff for almost Two (2) hours trying to sort out the booking as well as adding three (3) children and One (1) Adult (Booking Ref: A6HNPZ) and purchased 2 x 20 kilos of check-in luggage. During the same conversation we had asked that as were travelling as a group, we wanted to sit together. The person informed that he would indicate the request into the system This was not done and when asked the person at the check-in counter if we could sit together her reply was I cannot do anything We thought that after almost two (2) hours, everything was settled. Then having no choice, we asked your Customer Service Person (Lady) how much 20 kilos of luggage costs. She replied $48.00 When we were about to pay ($48.00 x 2) she said its $88.00 per 20 Kilos Frustrated we told her that a minute before it was $48.00 and now why $88.00 She said she made a mistake and I already said sorry Again having no choice gave her a credit card then she says there is an admin charge of $18.00 (I may be mistaken but there was a fee) Of course, we were * with yet another mistake but Again no choice, had to pay On 16th December 2017, we went on line to purchase check-in luggage (25 Kilos x 2) Submitted and saw a message that our purchase was in process and that confirmation would be via email. So we waited. On 17th morning, no email confirmation. Tried to make another purchase but got the same message purchase is in process Then downloaded the Scoot App. Did the log-in and was shocked to see - under Itinerary that the flight scheduled departure is (was) 3.40 A.M and was scheduled to arrive in Singapore at 11.10 A.M. I missed my flight!!! I figured that this was the reason I was not able to purchase check-in luggage. Panic Checked and checked and found the departure time is 1540 hrs and not 3.40 A.M At CTS, found out that I reserved seat which were not together why on earth would I do that? Thankfully, the counter staff were able to assign our seating together. The family holiday was a wonderful but my experience with Scoot was horrible. Of course, Scoot will say that we should have checked our booking but as you can see, it was difficult from the get-go. Mark de Souza

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