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24 June 2018 07:06:00 MOHAMMAD SHOAB MIAH

Dear sir/ madam my name is MOHAMMAD SHOAB MIAH kiwi.com booking number 7252212. but unfortunately typing mistake my name is MOHAMMAD SOAB MIAH. correct name is MOHAMMAD SHOAB MIAH,, pls help me for smooth traveling on your airline and how to solve the problem pls let me know.. i m waiting for your reply.. Thanks MOHAMMAD SHOAB MIAH

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20 June 2018 06:06:00 rem

how come like this my friend booked ah ticket manila to singapore

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13 May 2018 01:05:00 SU535

year 2018 (all messages): This is not the Scoot carrier site here, but the discussions forum here. There is no flight information /e-ticket number / reservation on this air carrier in most comments. No one can reply without the correct and full data on the reservation or on the flight/destination. Such comments are not fair. In order to get the correct reply, kindly attach the reservation / booking number and produce date / fllight number / airports. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 2-5 days by free staff in English. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only.

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22 April 2018 07:04:00 Vinod

Sir, I have an quire. I have booked ticket from Chennai to Singapore (2way). How many kgs can I carry. Kindly give your reply asap.

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22 April 2018 08:04:00 Guest

I sincerely wish that Scoot and Air Asia should not exist. Both airlines are devils on airline Industry.

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12 April 2018 12:04:00 Guest

why i cant check in on website since my flight is within 72 hours mentioned? it only gives singapore as an option wtf?

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28 March 2018 07:03:00 Guest

Guest : Can i change the seat after web check-in? yes, however you need to pay for the seat selection

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27 March 2018 09:03:00 Bibiana

In the flight timetable for Scoot flights to Athens, it states that Scoot flies to and from Ellinkon Airport. But that airport has bee replaced by Eleftherios Venizelos International Airport since 2001. Please confirm that the new airport in Athens is the one used by Scoot.

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12 March 2018 11:03:00 Guest

I am extremely disappointed with Scoot and displeased with their hotline (acting as Scoot agent only). I paid for 6 upgraded seats but one couple couldn't make it as his wife was hospitalised. Before the flight, Scoot hotline told me I cannot claim back my 2 tickets as they insist it was due to a pre-condition of illness. Fine! So they don't refund. I would expect to have all 6 seats since I paid for them. Despite my upfront instructions to ground staff at check-in time to ensure my paid seats to remain vacant since I hv paid for them, I was shocked to see 2 other guys occupying the 2 seats beside me when I boarded the plane. As the flight steward said I cannot stop plane fr om flying or push the 2 guys elsewhere because the plane was full, all I can was to lodge complaint afterwards. Which I did today. I called hotline 3 times wh ere they put me on hold so long on pretext of checking, until the line went dead. Even after finally I managed to speak to hotline's so called manager and highest authority, they told me that Scoot gave them instructions that no matter what the situation, Scoot do not refund. Fine! Even if Scoot do not refund, at least they shd not re-sell my tickets away. But hotline says Scoot has the right to double profit this way. So, all Scoot travellers ... Pls beware that Scoot will sell your seats and not refund you making them a win-all in all situations.

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12 March 2018 11:03:00 Guest

Can i change the seat after web check-in?

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08 March 2018 09:03:00 Alex

Change of passenger name cost $388. Its online some more and felt this really expensive. Does anyone having the same experience?

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14 February 2018 11:02:00 Gurmail

Tr513 flight amritsar to singapuer dep time 6.35 p send resuded imedaty

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12 February 2018 01:02:00 Guest

PLZ DO NOT STOP THE SRVICE OF SINGAPORE-JAIPUR-SINGAPORE. IT IS A DREAM SERVICE FOR US. THANKS N REGARD PIYUSH AGRAWAL JAIPUR RAJASTHAN INDIA MOBILE-9828168049

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12 February 2018 01:02:00 Guest

SIR YOUR FLIGHT SERVICEL SINGAPORE TO JAIPUR AND JAIPUR TO SINGAPORE IS VERY USEFUL TO ALL OVER RAJASTHAN PERSONS, TOURIST ,INDUSTRILIST, BUSINES ,STUDENT ETC. OUR HUMMBLE REQUEST PLZ DO NOT STOP THIS SERVICE. THANKS. RAVI SINGHAL MOB- 9414026577 JAIPUR RAJASTHAN INDIA

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08 February 2018 07:02:00 Guest

Flew ATH - SIN in Nov 2017. Had paid for baggage at time of booking but was charged again at check-in EUR70. Flight was good with no complaints and once back in Perth I contacted Agent in Athens who apologised and said they would notify Scoot Singaore to process refund - Ha Ha!! Only one tel number avble to contact Scoot - and arrogant, careless attitude fr om staff. No Customer Relations Cntre. or if there is he was not about to connect me. Was told Refund was being processed and no available date as to when we might receive it?! Wh ere or who can we follow up with and maybe receive some courteous attention????? Will never again fly with Scoot

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31 January 2018 06:01:00 Guest

July : Hi! I want to book a ticket on scoot but my passport is currently on the process of renewal. I think I will get it after a month. Can I book a flight without the passport #? Thank you. Yes you can book a flight without passport details as of now, as long as you can provide a valid passport at the check in counter on the day of your flight

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23 January 2018 05:01:00 Guest

July : Hi! I want to book a ticket on scoot but my passport is currently on the process of renewal. I think I will get it after a month. Can I book a flight without the passport #? Thank you. Yes you can book a flight without Passport number, it is not mandatory to key in passport details upon creating of the ticket

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07 January 2018 02:01:00 Seilvakumar

My flying experience with Scoot is very bad . I only fly twice with them and they have failed tremendously . My son connecting flight was cancel without prior notice and food book was told not book . I will never encourage any of my relative or friends to fly this carrier . The price for budget airline is not cheap . I discuss about my refund regarding cancellation , the airline is not interested and this shows the airline is not bother about customer satisfaction . You can reply my email at selvakmr@hotmail or call my hp 91151742 .

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07 January 2018 10:01:00 July

Hi! I want to book a ticket on scoot but my passport is currently on the process of renewal. I think I will get it after a month. Can I book a flight without the passport #? Thank you.

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07 January 2018 12:01:00 Guest

My flight with Scoot flew off 15 minutes before scheduled time. Is a refund possible on Scoot side? Ive checked in 2 hours before flight, passed immogrstion 1 hour before flight and I was supposed to reach gate 15 minutes before flight depart but gate and plane was gone 15 mins before scheduled time

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19 December 2017 05:12:00 Mark de Souza

PS Even submitting my complaint is impossible. No choice I tracked down SIA public_affairs@singaporeair.com.sg, SilkAir_PA@singaporeair.com.sg, mediarelations@flyscoot.com, mot@mot.gov.sg and copied to Ministry of Transport Really ridiculous

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19 December 2017 04:12:00 Mark de Souza

18th December 2017 The Senior Management Scoot RE: GB48TN I am appalled. I made my booking to Saparro (Hokkido) on 21st November 2017 It was a Tuesday offer and we, family of three (3) went online to make our booking. To begin, your website is very easy to use only if you are Scoot staff or the web designer. Why do some parts (seating) have the default as yes and others (luggage) no. I know I thick (√) luggage (2 x 20 kilos x 2 ways) I know I did not tick the seat reservation but it showed that I did and the payment reflected. As I do not work for Scoot nor am I the designer, I had to go back several times before I was finally able to reach the payment page. By the way, I did not reserve 9 seats. How can I when I only have three (3) passengers AND BE CHARGED when it should only be six. Please look at my bill To my horror, your staff at Changi informed me that I have no check-in luggage was asked to go to Customer service and when I explained to her that there must have been some kind of glitch and had been on the phone with Call Centre staff for almost Two (2) hours trying to sort out the booking as well as adding three (3) children and One (1) Adult (Booking Ref: A6HNPZ) and purchased 2 x 20 kilos of check-in luggage. During the same conversation we had asked that as were travelling as a group, we wanted to sit together. The person informed that he would indicate the request into the system This was not done and when asked the person at the check-in counter if we could sit together her reply was I cannot do anything We thought that after almost two (2) hours, everything was settled. Then having no choice, we asked your Customer Service Person (Lady) how much 20 kilos of luggage costs. She replied $48.00 When we were about to pay ($48.00 x 2) she said its $88.00 per 20 Kilos Frustrated we told her that a minute before it was $48.00 and now why $88.00 She said she made a mistake and I already said sorry Again having no choice gave her a credit card then she says there is an admin charge of $18.00 (I may be mistaken but there was a fee) Of course, we were * with yet another mistake but Again no choice, had to pay On 16th December 2017, we went on line to purchase check-in luggage (25 Kilos x 2) Submitted and saw a message that our purchase was in process and that confirmation would be via email. So we waited. On 17th morning, no email confirmation. Tried to make another purchase but got the same message purchase is in process Then downloaded the Scoot App. Did the log-in and was shocked to see - under Itinerary that the flight scheduled departure is (was) 3.40 A.M and was scheduled to arrive in Singapore at 11.10 A.M. I missed my flight!!! I figured that this was the reason I was not able to purchase check-in luggage. Panic Checked and checked and found the departure time is 1540 hrs and not 3.40 A.M At CTS, found out that I reserved seat which were not together why on earth would I do that? Thankfully, the counter staff were able to assign our seating together. The family holiday was a wonderful but my experience with Scoot was horrible. Of course, Scoot will say that we should have checked our booking but as you can see, it was difficult from the get-go. Mark de Souza

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17 December 2017 09:12:00 Renu Randhawa

I have lost my luggage while traveling from Amritsar(India) to Melbourne, arrived on 13th dec 2017. Lodged a complaint at Melbourne Airport but nobody entertaining at all. Every time I call they saying they will call me back but no answer. I have very important documents in my suitcase. Please help me if someone else face the similar issue and guide me what to do? Thanks

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16 December 2017 03:12:00 Guest

Yes the call centre and help support is really archaic. In a digital world, Scoot still depend on call centre manned by unempowered staff. I called them to ask for refund as my wife and I could not travel as she met with an accident. But instead of a partial refund, I was given a run-around with one way emails from Scoot asking for letter from doctor saying she could not travel (which I obtained) but in the end Scoot says claim from your insurance! What a * of time! And I requested refund way back in Oct when the flight was in Dec. I found out they sold my paid seats - what unscrupulous greed!

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15 December 2017 07:12:00 Guest

This is the worst Airline in terms of service level at the ticketing and pre-boarding service. It is the most opportunistic airline that charges absurdly for the slightest change. I kept getting cut-off in my attempt to call and under the pretext or excuse that the manager's name dealing with my case has to be kept a secret, I could never identify the person whom I am supposed to talk to. Scoot had allowed me to change the passenger for the air ticket that I bought for my daughter. But due to unforeseen circumstances, she cannot join us in our family trip. I had to transfer the ticket to my niece. However, during the several telephone conversation, I have been told that the change fee is between S$80-S$100. However, when I tried to make the change online, I was told it would cost me $400, almost the price of the ticket itself! Plus there would also be a fare difference charge when there is no fare change, no change in date or time or selling away my existing ticket and rebuying another! The $400 change fee comprises S$100 for change of first name, another $100 for change of last name, multiply that by 2 for the return ticket! This is the most absurd charge and the airline refused to budge telling me its in their rule!. Firstly, the rule is absurd and secondly, during all the telephone exchanges, I have only been told it is between S$80-$100 and never $400! The discussion has been going on for 2 weeks now, but there has been no resolution. I feel that I have been held to ransom as I am due to depart in slightly more than a week. I have been using Scoot alot recently. But customer service, goodwill and ethical practice obviously has no place in Scoot's management! I will think doubly hard about ever using Scoot again. I had expected that its afiliation to SIA would count in ensuring a certain service level! I also thought my being a Krysfliier member would also be factored in their dealing of this matter. But obviously it does not!

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14 December 2017 01:12:00 Guest

Total * of money and time.

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12 December 2017 12:12:00 Guest

Hi all, I am expecting a call-back from Scoot regarding a change in my flight itinerary after much explanation I had with Abbey last Saturday. She has promised to call me back on Monday as they claimed that under USA regulations there are some restrictions involved and she wants to ensure and advise me correctly after she verifies the rules and regulation accordingly. I am querying on the flight from Singapore to Honolulu with a stop in Osaka. All I want is to know if I could make changes to the return leg from Honolulu back to Singapore. I want to fly out from Honolulu on a Monday (instead of the Friday as booked.) The fact is I still want to board the plane from Osaka to Singapore as scheduled. To-date, I am still waiting for an reply from Scoot. Regards, Chris

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10 December 2017 03:12:00 JOEY

Hi All, Yesterday, Saturday the 9th of December, I purchased tickets for a family trip from Scoot Airlines . The flights Gold Coast, (Australia) - Singapore - Gold Coast, Singapore - Athens - Singapore . The intended trip commencing on June the 15th 2018 and arriving home July 7th 2018. Today, Sunday the 9th of December, I was informed that my son's school holidays are actually scheduled from June the 23rd 2018 to the 16th of July2018. I immediately contacted Scoot customer service and explained my predicament, I was told that a change of date was possible but there was a price difference and a 'penalty' of $130 each way for each sector for each booking!. I did explain that the selected dates on my purchase the day before was an honest error and asked why I was facing a penalty as I did not commit a crime and I am a continuing customer, also mentioning that the intended trip was more than 180 days+ away!. Is there anyone or a department within Scoot that I could direct my case to? I was told that I could make the changes online instead of going through the call centre, however I would receive a lesser 'penalty' of $100 each way for each sector for each booking. Surely if it an easy process on line to made changes why would have to face a penalty, especially if the intended trip is more than 180+ days away. All any solution/s sincerely appreciated. Thanks - MW Gold Coast, Queensland Australia

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06 December 2017 04:12:00 Guest

It is still down: Internal Server Error

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06 December 2017 10:12:00 eddy

I am looking for fellow passengers on Scoot flight on 16th Decemberr 2017 (Sat) from Singapore to Sapporro (Hokkaido). This is to accompany a teenager flying on his own. Please let me know ASAP else I have to make rearrangements which is both costly and troublesome. Thanks

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29 November 2017 06:11:00 Guest

Hi there is an error when i do web check-in? "Error APPSDeniedBoarding" was indicated. Any reason for this?

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28 November 2017 08:11:00 Guest

Guest : cant check in online at singapore, been trying for 2 days !!! it's always internal server down. yet when i spoke to a call officer, he said there's no problem with the server and blamed it on my computer !!!! same here, still down

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27 November 2017 05:11:00 Guest

Scoot cancel the return flight without consulting, and forced my friend to buy another ticket although he have already bought the return ticket

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27 November 2017 04:11:00 Pang woo

I am trying to inform your airline on my pending trip to Singapore. I require a wheelchair assess to the gate. I was unable to get a telephone no. In Sydney to inform you. As I was told previously that I need to inform you before the trip. My flight booking confirmation is MF2MFB. Can I take this as informing you for my request. There do not seemed to have a phone contact now in Sydney.

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27 November 2017 01:11:00 Guest

Guest : Vytautas Jakutis : NotPaidInFull, Invalid card used. Your card has been declined. Please try again with another card. - WHAT IS THE PROBLEM? I have tried several different cards and banks to pay for the tickets... no help... :( I'm having the same problem right now. either do i

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19 November 2017 02:11:00 Guest

Vytautas Jakutis : NotPaidInFull, Invalid card used. Your card has been declined. Please try again with another card. - WHAT IS THE PROBLEM? I have tried several different cards and banks to pay for the tickets... no help... :( I'm having the same problem right now.

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17 November 2017 09:11:00 Guest

hi, what if i booked the ticket and there's a change in travel dates. Should i pay extra 300+ to reschedule it with scoots or ask for a partial refund and book from another airline?

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15 November 2017 04:11:00 Guest

Guest : cant check in online at Singapore, been trying for 2 days !!! it's always internal server down. yet when i spoke to a call officer, he said there's no problem with the server and blamed it on my computer !!!! I suffer the same problem, the officer on the line does not know they even have this problem. Quite shocking !, so I immediately wrote in as Feedback to Scoot and the immediate response says they will reply within 10days as they are very busy, many issues to handle! This is stalling the problem away.

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15 November 2017 12:11:00 Guest

cant check in online at singapore, been trying for 2 days !!! it's always internal server down. yet when i spoke to a call officer, he said there's no problem with the server and blamed it on my computer !!!!

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09 November 2017 08:11:00 Guest

Guest : hi how come i can't use the web check in FOR SCOOT They only allow web check in at Singapore... Use the Scoot App, it tells you.

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09 November 2017 08:11:00 Guest

Lina Evans : This airline is the worst we have encountered for retaining moneys paid twice. We paid by POLIPAY. They said they did not receive the payment. We checked our bank account and no debit had been processed. We paid by Visa then a POLIPAY debit also appeared on our bank statement. We rang their customer support line. The support staff have limited English. The whole drama and the runaraound that Scoot has given us has caused us stress and anxiety. It's not worth flying with an airline that displays dishonest business practices. Do they need the money so badly that they have to cheat customers? We've been waiting 6 weeks and still no refund. I also had an issue with a POLI payment. They also tried to get me to pay again promising when all is reconciled that they would refund. I stood my ground and asked them to prioritize the reconciliation process... they did and issued me with a booking number

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08 November 2017 02:11:00 Guest

Wow...seem lots unable check in..me encountered same issue...unable check in from holiday country to origin country.

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07 November 2017 11:11:00 Guest

hi how come i can't use the web check in FOR SCOOT

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30 October 2017 10:10:00 Guest

CAK : I have been trying to get a letter from them about the delay I had in Perth to Singapore and then inability to make my connection Singapore to Athens it's taken multiple emails/ phone calls. When I finally got the email it didn't have the details that my travel insurer requires so I have start all over. And I still haven't seen any refund. I am having exactly the same issue! Except that I haven't even gotten the letter - with or without the details that my travel insurance needs. Scoot assured us at the transfer desk in Singapore that we would be refunded. It doesn't seem like that's going to be the case... Were you on the flight that was supposed to leave Perth on the 2/9/2017?

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30 October 2017 04:10:00 Guest

Hi there just to ask what is the customer service hotline number in philippines? Cant reach out them, can somebody help me. Thank you

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24 October 2017 06:10:00 Mohan Dhaked

Booked tickets for Jaipur to Penang flight via Singapore. Money deducted but tickets are not confirmed. Customer care is pathetic, they kept me waiting for more than 2 hours but nobody talked. Dont know if my ticket is done or not.

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24 October 2017 01:10:00 Guest

I'm having the same issue. Any clue about what's going on? Vytautas Jakutis : NotPaidInFull, Invalid card used. Your card has been declined. Please try again with another card. - WHAT IS THE PROBLEM? I have tried several different cards and banks to pay for the tickets... no help... :(

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20 October 2017 04:10:00 fiz

NotPaidInFull, Invalid card used. Your card has been declined. Please try again with another card. - WHAT IS THE PROBLEM? I have tried several different cards and banks to pay for the tickets... no help... :(

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30 September 2017 07:09:00 David Reeh ,Germany

Hello, we booked allready flights from Singapur to Bali and back by scoot Airlines. (TR 280 / 10.10.2017, TR 281 /19.10.2017) 4 Persons Is there any chance to change the flights because of the dangarous situation with the vulcano on Bali. Please give me answer with your possiblities. Thank you! My email adress: reeh.david@gmx.de Greetings from Germany David Reeh and family

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29 September 2017 11:09:00 CAK

I have been trying to get a letter from them about the delay I had in Perth to Singapore and then inability to make my connection Singapore to Athens it's taken multiple emails/ phone calls. When I finally got the email it didn't have the details that my travel insurer requires so I have start all over. And I still haven't seen any refund.

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15 September 2017 03:09:00 RMY

Because of the glitch in their booking system, we had our money deducted twice due to this stupid polypay. We received an email from scoot in june 17 promising money will be reimbursed 6-8 weeks. Well its almost 12 weeks and after so many calls we still havent seen the money. Shame on you Scoot its almost a scam and can you imagine the interest earn if you multiply by the so many people that got suck into this. Shame on you - a disgrace to Singapore!!!

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04 September 2017 11:09:00 Steve Duggan

I was going to book a, flight with scoot but they want a $US 14 surcharge to book with visa card, as of September 1st this against the law according to ACCC... You should be ashamed of yourselves scoot airlines and I hope you are investigated soon. I for one will be making a complaint. I hope others do the the same. It's a scam

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04 September 2017 08:09:00 Lina Evans

This airline is the worst we have encountered for retaining moneys paid twice. We paid by POLIPAY. They said they did not receive the payment. We checked our bank account and no debit had been processed. We paid by Visa then a POLIPAY debit also appeared on our bank statement. We rang their customer support line. The support staff have limited English. The whole drama and the runaraound that Scoot has given us has caused us stress and anxiety. It's not worth flying with an airline that displays dishonest business practices. Do they need the money so badly that they have to cheat customers? We've been waiting 6 weeks and still no refund.

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28 August 2017 02:08:00 David

Booked a flight from Sin. to Mel. on 6th of March 2017 to travel on the 20th of Aug to Mel. and paid SGD 44 for meals for 2 people (I guess it was for two meals for two people). Late July we were informed that due to maintenance the have chartered a SIA plane to carry us. When we checked at Changi Airport we were issused an information sheet to say that all pasangers in this flight will be provided a complimentary meal, which means a free meal for all, whether you paid for a meal or not when you booked the flight. Therfore I feel that I am entitled for a refund of SGD44. When contacted the call centre, they refused to do so. When I asked for the manager, the reply was the manager was bussy and will call back. It did no happen. Again I called and asked for the e-mail address to complain they wrong e-mail address.

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22 August 2017 05:08:00 Guest

Hi I book a flight to Taipei six months ago for 4 pax at price $977 but today I check the price dropped further to $669 for 4 pax!!! Can scoo please call me urgently to settle this issue? Really very disappointed cos I always trust n travel scoot frequently, and cannot believe this. Thanks for yr understanding

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22 August 2017 02:08:00 Guest

Hi, I was trying to book a flight on 7th early morning around 1 am AEST (the flight was for 8th Jul 12 PM from Melbourne to Bangalore) through Poli from Scoot site. But it threw an error after making Poli payment of 699.7 AUD. I called up and registered a complaint with Scoot team. Then Scoot team called me back on Friday 7th afternoon to book the same flight through my credit card again as the Poli payment issue will be resolved after 48 hours. I was told that the Credit card payment will be reverted back to my account once the Poli payment issue is resolved. So, i got my booking done with number. But, still i have not received the money back from Poli or in my credit card. So, i have paid twice the amount (699.70+699.70 AUDs). It's been 6 weeks, but no refund yet :(:(:(

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15 August 2017 07:08:00 Guest

Guest : I BOOKED THE FLIGHT TICKET FROM SCOOT AND THE AMOUNT WAS DEDUCTED. BUT I DIDNT RECEIVE ANY CONFORMATION EMAILS REGARDING TICKET.SO I THOUGHT THE TICKET DIDNT GET CONFIRMED.SO, I BOOKED THE TICKET AGAIN. NOW THE TICKET GETS CONFIRM.I WAS IN INDIA WHEN I AM BOOKING, AFTER I WENT TO SINGAPORE ONLY I NOTICED THIS,WHEN I SAW BANK TRANSACTIONS THE AMOUNT WAS DEDUCTED TWICE.SO REFUND THE MONEY AS I AM IN CRITICAL POSITION. PLEASE SCOOT You can try to contact the call centre

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15 August 2017 07:08:00 Guest

Ruhi Darshan Shah : We are travelling from melbourne to singaporeans from singapore to jaipur on different booking number. So would like to know how can be apply for scoot thru option in our flight since we have a difference of 2 hours and 40 mins between our two flights. I am trying to do online but cannot go through. try contacting the call centre www.flyscoot.com/en/help/contact-us...

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15 August 2017 07:08:00 Guest

Pawan Awasthi : Hi, I have booked the flight for my friend from Bhopal to Kuala Lumpur via Lucknow via Singapore using a website(GOIBIBO) and it allowed to book all at once(Air India-TigerAir-AirAsia). But when she arrived to the BHOPAL airport, they said you will get the boarding pass at the next airport(Lucknow). At the Lucknow airport they(TigerAir) crew members said that they can't allow to on-board as you have another flight from Singapore to Kuala Lumpur. So you need to have the valid Visa for Singapore. Then I immediately booked another flight for TigerAir from Singapore to Kuala Lumpur(I6Q4KZ) on 22nd July'17. They the crew members(TigerAir) at the Lucknow Airport said that we can't allow as you have different reference numbers. You need to have the same reference reference number for the connecting flight. Then I called to the customer support(3 times call got connect to the Singapore and one time to Manila). For all 4 times I just mentioned that the only issues is whether is it allows to have 2 different reference numbers for the connecting flight. Should they allow to on-board or not? For the first 2 times call around 1.5 hrs( I was calling from Malaysia to Singapore ISD Call), they put me on-hold for 15 min-20 min and came with the resolution that it should not be the problem. The should be able to give the boarding pass in this case also. They confirmed from Managers and others. and then call got end. Then I said, if possible can you or your manager intimate to them at the ground by providing these reference number to give the boarding pass to my friend. They said that they will intimate. As the time was running fast, I called again to customer care for 3rd time, the call went to manila and again the same story begins..I have to tell all the details each time and the guy told that the will try to connect to the ground and the issue will be resolved. After that he also put me on hold..later he said that it should be only 1 reference number for connecting flight So after 34 minutes he said I am sorry and cant help you in this regards. I again called and call went to the Singapore and again same details and she said i think now time is also over for the flight only 1 hr remaining so they will not allow to on-board. I got frustrated that I am not getting any resolution by calling to the customer support people then what they are for?? Just putting me on hold?? I am not sure whether they want to help or they want to * the time with no resolution or they are lacking with the knowledge and other details. With this I thought that I should never book the flight from TigerAir or never recommend to anyone for this airline at-least. I have lost my money and time as now the return flight from Kuala Lumpur to Delhi just because of one thing as she has to return 2 weeks. I sent various email regarding this, still I didn't get any response from anyone so planning to go to consumer court. It is not the airline's fault as VISA is required as long as you go through immigration. As you booked via different airlines and booking references, you are not able to check through & have to go through immigration, that is why you are not able to fly.

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15 August 2017 07:08:00 A Friendly Guest

weng chongfu : Dear Sir/ Mdm, Booking Ref:QDFVQH I would like to change my fly date only, but may I know why is there additional insurance charge of $15 automatically added? Can I remain Add-Ons as previous? Thank you! This is not the official Scoot website. Any changes to your fight please contact through the call centre. The number can be found on www.flyscoot.com/en/help/contact-us ... !

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14 August 2017 12:08:00 Guest

Guest : Hi. I need to book flyscoot flight. I don't have credit card so how can I make payment? Is their any method to pay through debit card? If you are from Singapore, you can pay through AXS machines. I think some travel agencies do sell Scoot tickets.

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02 August 2017 06:08:00 Guest

Hi, I was taking 25th July 2017 midnight 12.15am flight TR017 from Perth back to Singapore. However, due to the merge of tigerair and scoot on that day, all the check in system became paralyzed and can't carry on the check in. Then, they promised will send us the explanation letter about the delayed and scheduled the next flight on 25th July at 12.35pm afternoon. After waiting for a week, I didn't receive any call or email from them and called to their service center and being informed that the flight took off as usual and my status was no shown. Hence, if anyone took the flight and having same issue, please share your thought or proof in order to fight for our right. Thanks.

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01 August 2017 12:08:00 Guest

how can i print tax invoice?

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01 August 2017 05:08:00 Brett

I want to book Scoot to Fly from Melbourne to Singapore in April 2018. There are no flights available for that month. When are there Apil flights being published?

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30 July 2017 12:07:00 Guest

Hi. I need to book flyscoot flight. I don't have credit card so how can I make payment? Is their any method to pay through debit card?

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30 July 2017 07:07:00 Pawan Awasthi

Hi, I have booked the flight for my friend from Bhopal to Kuala Lumpur via Lucknow via Singapore using a website(GOIBIBO) and it allowed to book all at once(Air India-TigerAir-AirAsia). But when she arrived to the BHOPAL airport, they said you will get the boarding pass at the next airport(Lucknow). At the Lucknow airport they(TigerAir) crew members said that they can't allow to on-board as you have another flight from Singapore to Kuala Lumpur. So you need to have the valid Visa for Singapore. Then I immediately booked another flight for TigerAir from Singapore to Kuala Lumpur(I6Q4KZ) on 22nd July'17. They the crew members(TigerAir) at the Lucknow Airport said that we can't allow as you have different reference numbers. You need to have the same reference reference number for the connecting flight. Then I called to the customer support(3 times call got connect to the Singapore and one time to Manila). For all 4 times I just mentioned that the only issues is whether is it allows to have 2 different reference numbers for the connecting flight. Should they allow to on-board or not? For the first 2 times call around 1.5 hrs( I was calling from Malaysia to Singapore ISD Call), they put me on-hold for 15 min-20 min and came with the resolution that it should not be the problem. The should be able to give the boarding pass in this case also. They confirmed from Managers and others. and then call got end. Then I said, if possible can you or your manager intimate to them at the ground by providing these reference number to give the boarding pass to my friend. They said that they will intimate. As the time was running fast, I called again to customer care for 3rd time, the call went to manila and again the same story begins..I have to tell all the details each time and the guy told that the will try to connect to the ground and the issue will be resolved. After that he also put me on hold..later he said that it should be only 1 reference number for connecting flight So after 34 minutes he said I am sorry and cant help you in this regards. I again called and call went to the Singapore and again same details and she said i think now time is also over for the flight only 1 hr remaining so they will not allow to on-board. I got frustrated that I am not getting any resolution by calling to the customer support people then what they are for?? Just putting me on hold?? I am not sure whether they want to help or they want to * the time with no resolution or they are lacking with the knowledge and other details. With this I thought that I should never book the flight from TigerAir or never recommend to anyone for this airline at-least. I have lost my money and time as now the return flight from Kuala Lumpur to Delhi just because of one thing as she has to return 2 weeks. I sent various email regarding this, still I didn't get any response from anyone so planning to go to consumer court.

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26 July 2017 08:07:00 Guest

I booked tickets from Singapore to India through TigerAir, which now directs the site to Scoot. And the scoot site doesn't open! How do I get my tickets?

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18 July 2017 01:07:00 Guest Katherine

Question have you got your refund yet Guest : Katherine Booked PER>ATH 10 months ago when the flights were announced. Scoot changed the outgoing flight dates by 3 DAYS meaning that I now miss an event I was supposed to attend leaving me $500 out of pocket. Cancelled the flights and was told there would be a 6-8 week wait for the refund. It is now 8 weeks and 6 days and having finally got through to them on their Sydney number (which is picked up overseas) I am told that I have to wait even longer but they don't know how long!!! They will not even provide written confirmation of a refund. A simple confirmation up front that a refund was on its way would have made things so much easier but now I don't believe anything they tell me.

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18 July 2017 01:07:00 Guest Katherine

An update on my refund status. Finally did get a letter 4 weeks ago confirming yes refund is pending and the amount of $2500 to my card number ......... was also told that my refund was reviewed on 22nd of May and should be in my account in 6 to 8 weeks . And guess what still waiting. Booking cancelled 14th April 2017. So now 3 months how can a refund possibly take 3 months to refund into an account !!!!!! .???

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04 July 2017 10:07:00 Sumit

I would like to say one thing only no customer satisfaction from last four days my call is connected but it n waiting on an average time of one hour i have my 4-5 hours to just speak to customer care as i am geetting good online but getting higher fare from agents but still i am not able to connect to concern team Regards Sumit 7888464344

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24 June 2017 05:06:00 Katherine

I too had exactly the same issue with SCOOT . And have now been waiting 10 weeks for a refund of $$2500 and also asked for an email to confirm the refund is coming, still waiting for that too, I wonder if anyone has ever actually received a refund , I hope so. Guest : Katherine Booked PER>ATH 10 months ago when the flights were announced. Scoot changed the outgoing flight dates by 3 DAYS meaning that I now miss an event I was supposed to attend leaving me $500 out of pocket. Cancelled the flights and was told there would be a 6-8 week wait for the refund. It is now 8 weeks and 6 days and having finally got through to them on their Sydney number (which is picked up overseas) I am told that I have to wait even longer but they don't know how long!!! They will not even provide written confirmation of a refund. A simple confirmation up front that a refund was on its way would have made things so much easier but now I don't believe anything they tell me.

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20 June 2017 06:06:00 Guest

Booked PER>ATH 10 months ago when the flights were announced. Scoot changed the outgoing flight dates by 3 DAYS meaning that I now miss an event I was supposed to attend leaving me $500 out of pocket. Cancelled the flights and was told there would be a 6-8 week wait for the refund. It is now 8 weeks and 6 days and having finally got through to them on their Sydney number (which is picked up overseas) I am told that I have to wait even longer but they don't know how long!!! They will not even provide written confirmation of a refund. A simple confirmation up front that a refund was on its way would have made things so much easier but now I don't believe anything they tell me.

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