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Messages 1 - 31 of 271
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22 August 2017 Guest

Hi I book a flight to Taipei six months ago for 4 pax at price $977 but today I check the price dropped further to $669 for 4 pax!!! Can scoo please call me urgently to settle this issue? Really very disappointed cos I always trust n travel scoot frequently, and cannot believe this. Thanks for yr understanding

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22 August 2017 Guest

Hi, I was trying to book a flight on 7th early morning around 1 am AEST (the flight was for 8th Jul 12 PM from Melbourne to Bangalore) through Poli from Scoot site. But it threw an error after making Poli payment of 699.7 AUD. I called up and registered a complaint with Scoot team. Then Scoot team called me back on Friday 7th afternoon to book the same flight through my credit card again as the Poli payment issue will be resolved after 48 hours. I was told that the Credit card payment will be reverted back to my account once the Poli payment issue is resolved. So, i got my booking done with number. But, still i have not received the money back from Poli or in my credit card. So, i have paid twice the amount (699.70+699.70 AUDs). It's been 6 weeks, but no refund yet :(:(:(

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15 August 2017 Guest

Guest : I BOOKED THE FLIGHT TICKET FROM SCOOT AND THE AMOUNT WAS DEDUCTED. BUT I DIDNT RECEIVE ANY CONFORMATION EMAILS REGARDING TICKET.SO I THOUGHT THE TICKET DIDNT GET CONFIRMED.SO, I BOOKED THE TICKET AGAIN. NOW THE TICKET GETS CONFIRM.I WAS IN INDIA WHEN I AM BOOKING, AFTER I WENT TO SINGAPORE ONLY I NOTICED THIS,WHEN I SAW BANK TRANSACTIONS THE AMOUNT WAS DEDUCTED TWICE.SO REFUND THE MONEY AS I AM IN CRITICAL POSITION. PLEASE SCOOT You can try to contact the call centre

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15 August 2017 Guest

Ruhi Darshan Shah : We are travelling from melbourne to singaporeans from singapore to jaipur on different booking number. So would like to know how can be apply for scoot thru option in our flight since we have a difference of 2 hours and 40 mins between our two flights. I am trying to do online but cannot go through. try contacting the call centre http://www.flyscoot.com/en/help/contact-us

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15 August 2017 Guest

Pawan Awasthi : Hi, I have booked the flight for my friend from Bhopal to Kuala Lumpur via Lucknow via Singapore using a website(GOIBIBO) and it allowed to book all at once(Air India-TigerAir-AirAsia). But when she arrived to the BHOPAL airport, they said you will get the boarding pass at the next airport(Lucknow). At the Lucknow airport they(TigerAir) crew members said that they can't allow to on-board as you have another flight from Singapore to Kuala Lumpur. So you need to have the valid Visa for Singapore. Then I immediately booked another flight for TigerAir from Singapore to Kuala Lumpur(I6Q4KZ) on 22nd July'17. They the crew members(TigerAir) at the Lucknow Airport said that we can't allow as you have different reference numbers. You need to have the same reference reference number for the connecting flight. Then I called to the customer support(3 times call got connect to the Singapore and one time to Manila). For all 4 times I just mentioned that the only issues is whether is it allows to have 2 different reference numbers for the connecting flight. Should they allow to on-board or not? For the first 2 times call around 1.5 hrs( I was calling from Malaysia to Singapore ISD Call), they put me on-hold for 15 min-20 min and came with the resolution that it should not be the problem. The should be able to give the boarding pass in this case also. They confirmed from Managers and others. and then call got end. Then I said, if possible can you or your manager intimate to them at the ground by providing these reference number to give the boarding pass to my friend. They said that they will intimate. As the time was running fast, I called again to customer care for 3rd time, the call went to manila and again the same story begins..I have to tell all the details each time and the guy told that the will try to connect to the ground and the issue will be resolved. After that he also put me on hold..later he said that it should be only 1 reference number for connecting flight So after 34 minutes he said I am sorry and cant help you in this regards. I again called and call went to the Singapore and again same details and she said i think now time is also over for the flight only 1 hr remaining so they will not allow to on-board. I got frustrated that I am not getting any resolution by calling to the customer support people then what they are for?? Just putting me on hold?? I am not sure whether they want to help or they want to * the time with no resolution or they are lacking with the knowledge and other details. With this I thought that I should never book the flight from TigerAir or never recommend to anyone for this airline at-least. I have lost my money and time as now the return flight from Kuala Lumpur to Delhi just because of one thing as she has to return 2 weeks. I sent various email regarding this, still I didn't get any response from anyone so planning to go to consumer court. It is not the airline's fault as VISA is required as long as you go through immigration. As you booked via different airlines and booking references, you are not able to check through & have to go through immigration, that is why you are not able to fly.

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15 August 2017 A Friendly Guest

weng chongfu : Dear Sir/ Mdm, Booking Ref:QDFVQH I would like to change my fly date only, but may I know why is there additional insurance charge of $15 automatically added? Can I remain Add-Ons as previous? Thank you! This is not the official Scoot website. Any changes to your fight please contact through the call centre. The number can be found on http://www.flyscoot.com/en/help/contact-us !

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14 August 2017 Guest

Guest : Hi. I need to book flyscoot flight. I don't have credit card so how can I make payment? Is their any method to pay through debit card? If you are from Singapore, you can pay through AXS machines. I think some travel agencies do sell Scoot tickets.

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02 August 2017 Guest

Hi, I was taking 25th July 2017 midnight 12.15am flight TR017 from Perth back to Singapore. However, due to the merge of tigerair and scoot on that day, all the check in system became paralyzed and can't carry on the check in. Then, they promised will send us the explanation letter about the delayed and scheduled the next flight on 25th July at 12.35pm afternoon. After waiting for a week, I didn't receive any call or email from them and called to their service center and being informed that the flight took off as usual and my status was no shown. Hence, if anyone took the flight and having same issue, please share your thought or proof in order to fight for our right. Thanks.

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01 August 2017 Guest

how can i print tax invoice?

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01 August 2017 Brett

I want to book Scoot to Fly from Melbourne to Singapore in April 2018. There are no flights available for that month. When are there Apil flights being published?

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30 July 2017 Guest

Hi. I need to book flyscoot flight. I don't have credit card so how can I make payment? Is their any method to pay through debit card?

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30 July 2017 Pawan Awasthi

Hi, I have booked the flight for my friend from Bhopal to Kuala Lumpur via Lucknow via Singapore using a website(GOIBIBO) and it allowed to book all at once(Air India-TigerAir-AirAsia). But when she arrived to the BHOPAL airport, they said you will get the boarding pass at the next airport(Lucknow). At the Lucknow airport they(TigerAir) crew members said that they can't allow to on-board as you have another flight from Singapore to Kuala Lumpur. So you need to have the valid Visa for Singapore. Then I immediately booked another flight for TigerAir from Singapore to Kuala Lumpur(I6Q4KZ) on 22nd July'17. They the crew members(TigerAir) at the Lucknow Airport said that we can't allow as you have different reference numbers. You need to have the same reference reference number for the connecting flight. Then I called to the customer support(3 times call got connect to the Singapore and one time to Manila). For all 4 times I just mentioned that the only issues is whether is it allows to have 2 different reference numbers for the connecting flight. Should they allow to on-board or not? For the first 2 times call around 1.5 hrs( I was calling from Malaysia to Singapore ISD Call), they put me on-hold for 15 min-20 min and came with the resolution that it should not be the problem. The should be able to give the boarding pass in this case also. They confirmed from Managers and others. and then call got end. Then I said, if possible can you or your manager intimate to them at the ground by providing these reference number to give the boarding pass to my friend. They said that they will intimate. As the time was running fast, I called again to customer care for 3rd time, the call went to manila and again the same story begins..I have to tell all the details each time and the guy told that the will try to connect to the ground and the issue will be resolved. After that he also put me on hold..later he said that it should be only 1 reference number for connecting flight So after 34 minutes he said I am sorry and cant help you in this regards. I again called and call went to the Singapore and again same details and she said i think now time is also over for the flight only 1 hr remaining so they will not allow to on-board. I got frustrated that I am not getting any resolution by calling to the customer support people then what they are for?? Just putting me on hold?? I am not sure whether they want to help or they want to * the time with no resolution or they are lacking with the knowledge and other details. With this I thought that I should never book the flight from TigerAir or never recommend to anyone for this airline at-least. I have lost my money and time as now the return flight from Kuala Lumpur to Delhi just because of one thing as she has to return 2 weeks. I sent various email regarding this, still I didn't get any response from anyone so planning to go to consumer court.

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26 July 2017 Guest

I booked tickets from Singapore to India through TigerAir, which now directs the site to Scoot. And the scoot site doesn't open! How do I get my tickets?

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18 July 2017 Guest Katherine

Question have you got your refund yet Guest : Katherine Booked PER>ATH 10 months ago when the flights were announced. Scoot changed the outgoing flight dates by 3 DAYS meaning that I now miss an event I was supposed to attend leaving me $500 out of pocket. Cancelled the flights and was told there would be a 6-8 week wait for the refund. It is now 8 weeks and 6 days and having finally got through to them on their Sydney number (which is picked up overseas) I am told that I have to wait even longer but they don't know how long!!! They will not even provide written confirmation of a refund. A simple confirmation up front that a refund was on its way would have made things so much easier but now I don't believe anything they tell me.

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18 July 2017 Guest Katherine

An update on my refund status. Finally did get a letter 4 weeks ago confirming yes refund is pending and the amount of $2500 to my card number ......... was also told that my refund was reviewed on 22nd of May and should be in my account in 6 to 8 weeks . And guess what still waiting. Booking cancelled 14th April 2017. So now 3 months how can a refund possibly take 3 months to refund into an account !!!!!! .???

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04 July 2017 Sumit

I would like to say one thing only no customer satisfaction from last four days my call is connected but it n waiting on an average time of one hour i have my 4-5 hours to just speak to customer care as i am geetting good online but getting higher fare from agents but still i am not able to connect to concern team Regards Sumit 7888464344

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24 June 2017 Katherine

I too had exactly the same issue with SCOOT . And have now been waiting 10 weeks for a refund of $$2500 and also asked for an email to confirm the refund is coming, still waiting for that too, I wonder if anyone has ever actually received a refund , I hope so. Guest : Katherine Booked PER>ATH 10 months ago when the flights were announced. Scoot changed the outgoing flight dates by 3 DAYS meaning that I now miss an event I was supposed to attend leaving me $500 out of pocket. Cancelled the flights and was told there would be a 6-8 week wait for the refund. It is now 8 weeks and 6 days and having finally got through to them on their Sydney number (which is picked up overseas) I am told that I have to wait even longer but they don't know how long!!! They will not even provide written confirmation of a refund. A simple confirmation up front that a refund was on its way would have made things so much easier but now I don't believe anything they tell me.

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20 June 2017 Guest

Booked PER>ATH 10 months ago when the flights were announced. Scoot changed the outgoing flight dates by 3 DAYS meaning that I now miss an event I was supposed to attend leaving me $500 out of pocket. Cancelled the flights and was told there would be a 6-8 week wait for the refund. It is now 8 weeks and 6 days and having finally got through to them on their Sydney number (which is picked up overseas) I am told that I have to wait even longer but they don't know how long!!! They will not even provide written confirmation of a refund. A simple confirmation up front that a refund was on its way would have made things so much easier but now I don't believe anything they tell me.

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14 June 2017 Guest

I want to change my food which ordered by me earlier. Do entered booking reference number and email on manage booking link of yr site. But showing error. Please help me.

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12 June 2017 Ho Ho

I tried using the change in flight in their website but system unable to process, emailed them but told that they cannot handle my exception case. Told to call direct and spend a good 45 minutes to get call centre staff to understand my simple request. Finally, hanging up the call when he suppose to direct my call to his supervisor. What is the company trying to do?

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11 June 2017 ForeverYoung

I was supposed to fly from Singapore to Bangkok on 9 Jun 2017 at 22:20 with Scoot (TZ292). However, when I arrived at the check-in counter about 21:25, I was told that I was not able to check in anymore as they have closed the gate. I was very disappointed with the services that Scoot has provided.

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10 June 2017 Guest

scoot/tiger air has now closed all their Cebu Philippines offices,,but still the call centre advises to go to Scoot offices? haha. it makes 1 wonder what is the uncertainty of my allready paid,,november next flight?

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08 June 2017 Lalit singhal

This is to bring to your attention my loss as a customer with scoot airlines. I was scheduled to fly from jaipur to Singapore and Singapore to bali with scoot through TR flights last evening 8 th June. No message or alert informed me that I will need a transit singapore visa for the same because my flights has separate PNR. The staff refused me to travel because of which I lost all my bookings further ta my destinations. I requested a refund for my return tickets but no response. Very disappointing experience. The airlines could have done some effort to help the customer.ii have suffered as a customer .

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08 June 2017 Lalit singhal

This is to bring to your attention my loss as a customer with scoot airlines. I was scheduled to fly from jaipur to Singapore and Singapore to bali with scoot through TR flights last evening 8 th June. No message or alert informed me that I will need a transit singapore visa for the same because my flights has separate PNR. The staff refused me to travel because of which I lost all my bookings further ta my destinations. I requested a refund for my return tickets but no response. Very disappointing experience. The airlines could have done some effort to help the customer.

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23 May 2017 Charles

Booked a $349 fare for 2 from Gold Coast to Athens was charged $1,610.00. We rang customer service (very bad customer service) they tried everything to justify the charge, they said we booked 2 seperate flights, but we only have 1 booking numer. We booked mulitcity, not correct, the invoice shows a "RETURN AIRFARE" of $860.00 but we are only going "ONE WAY" They insist it is correct, we ask for the details of the return flight, they say one was not booked. So they charged for a return flight but we don't have one. Therefore we need a refund for the incorrectly charged "RETURN FARE", they have a NO REFUND POLICY" A CHEAP AIRLINE WITH NO CONCERN FOR THEIR CUSTOMERS. Many people on this FaceBook page are saying the same thing DO NOT USE THIS AIRLINE...

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22 May 2017 Guest

I have booked the flight tickets from Singapore to Bangkok. Upon payment, there was a error prompt by their webpage, (i.e system error) therefore I closed the webpage and re key the booking once again. However, when I went to check my mail, there are duplicated transaction and amount was deducted even when I have encountered error from their webpage . While receiving two confirmation, I have called the SCOOTS to clarify my issue and ask them for a refund. However they told me that there will be a 100 dollars admin fees due to my mistake for not checking the email when the webpage is down and ask me if I have any prove that is caused by their website fault. I asked them to clarify this with their management and they said they will get back to me the next day. The next day, their upper management "REPRESENTATIVE" named "DONG" called me and tell me that there will still be a 50 dollars admin fee due to my mistake for not checking and ask me if I have any prove. He said he will only refund me the amount if I have the "PROVE". I WAS LIKE WHY THE HELL would a person made two booking to the same destination on the same day? Isnt that good enough to explain why I ask for a REFUND? Besides that, I have went to check online if there is anyone encountered the same problem as I do. Well, I was surprised that indeed there is alot of complaint about the SCOOTS, be it refund, ill-treat customer, food that is not the same as the illustration. etc. I am going to report it to case to let them deal with this issue as I think that by calling SCOOTS, they will probably tell me the same thing. Anyone know the SCOOTS upper management mailing address? Advise will be appreciated.

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20 May 2017 Guest

I BOOKED THE FLIGHT TICKET FROM SCOOT AND THE AMOUNT WAS DEDUCTED. BUT I DIDNT RECEIVE ANY CONFORMATION EMAILS REGARDING TICKET.SO I THOUGHT THE TICKET DIDNT GET CONFIRMED.SO, I BOOKED THE TICKET AGAIN. NOW THE TICKET GETS CONFIRM.I WAS IN INDIA WHEN I AM BOOKING, AFTER I WENT TO SINGAPORE ONLY I NOTICED THIS,WHEN I SAW BANK TRANSACTIONS THE AMOUNT WAS DEDUCTED TWICE.SO REFUND THE MONEY AS I AM IN CRITICAL POSITION. PLEASE SCOOT

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16 May 2017 Scoot - SG to Jai flight 12 May

No water in toilet and no water on board.... foul smell - worst experience

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15 May 2017 Ruhi Darshan Shah

We are travelling from melbourne to singaporeans from singapore to jaipur on different booking number. So would like to know how can be apply for scoot thru option in our flight since we have a difference of 2 hours and 40 mins between our two flights. I am trying to do online but cannot go through.

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12 May 2017 ANAND NIKITA

booked flight on 5th of may for my parents(senior citizens),reference-NEVZUR,TZ501 from chennai to singapore but unfortunately they couldnt travel on the same day because of health issues and so i tried to reschedule the tickets for 6th. alas,there was no provision for refund or re-scheduling.bought fresh tickets including baggage cost which was too costly.the old ticket cost went * . tried to contact the call centre ,but there was no reply or proper response. i willn't recommend scoot airways for anyone .very poor service.

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11 May 2017 weng chongfu

Dear Sir/ Mdm, Booking Ref:QDFVQH I would like to change my fly date only, but may I know why is there additional insurance charge of $15 automatically added? Can I remain Add-Ons as previous? Thank you!

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