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10 February 2016 04:02:00 Guest

Guest : Booked BizScoot tickets on 6th Oct 2015 for flight in early March 2016 and received confirmation email. Money withdrawn from my bank account. In late November, received email from Skoot with an "ITINERARY" which seemed to just be sent to confirm original advice. Upon checking, noticed that the date of flight had been changed. We were not notified of any change nor any permission sought for change of flight date. It was fortunate we checked closely because the wording gave no indication of any change . We had made accommodation bookings for Singapore and now our plans are in ruins. When complaint was lodged (after getting quite a run around via email and phone attempts), I requested a refund. I was told this would take up to EIGHTWEEKS to process even though we did not change booking etc etc. Was advised by Skoot liaison rep that an attempt to expedite my request would be made ...but no promises. it is now 12th Jan 2016 and money still has not been refunded. Have contacted Skoot and keep getting same apologies (insincere) and promises of expedition. UPDATE: 10th Feb 2016. Money still has not been returned. So much for promise of refund up to 8 weeks. Have now lodged complaints with SINGAPORE TOURIST BUREAU and NSW Dept Fair Trading. They were appalled!! As a result, Scoot senior manager quickly sent me an apologetic message ....but only because they have been forced into responding. RECOMMEND ANYONE WITH PROBLEMS TO CONTACT OTHER AGENCIES...ESPECIALLY YOUR CREDIT CARD PROVIDER (WITHIN 3 MONTHS OF TICKET PURCHASE) OR SINGAPORE AUTHORITIES. ALSO LET SINGAPORE AIR KNOW BECAUSE THEY ARE PARENT COMPANY.

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08 February 2016 07:02:00 Guest

Never fly scoot if you have a choice. Flew with them on three occasions sin-melbourne route and twice they forgot my pre-purchased meals and I had to ask for them. Cabin crew generally lack manners and tact in dealing with passengers - have also seen the staff rudely telling passengers to go back to their seats and to upright their seats in preparation for landing.

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07 February 2016 10:02:00 Violet Quintal

I sent an email to info@fiyscoot.com but the mail failed so I'll post the contents of the email here. The officer i/c Scoot Airline Singapore Dear Sir, I write to lodge a complaint on the appalling behaviour of a lady staff of your Ground Handling Agency in Melbourne. On Friday, 5 Feb 2016, I checked into TZ 21 from Melbourne to Singapore, leaving at 12.15 pm. I have asked for special assistance due to a spinal injury and was advised by my doctor not to carry any weight over 3 kg. The lady who pushed my wheelchair from Gate 11 to the aircraft was so rude and insensitive that made me very disappointed at the level of services provided by your airline and I have to make known to you so that you can improve the image of your airline. When I reached the door of the aircraft to be handed over to the aircraft crew, this lady who pushed the wheelchair expected me to carry my hand luggage. I told her that I was unable to carry it and she said rudely, "Next time, don't bring so many." I was stunned momentarily and when I regained my composure, I asked, "I have only 1 hand luggage so why is it many? Am I not allowed 1 carry-on bag?" She reluctantly carried it and said rudely again, "I'm sure you can carry your laptop." I didn't want to cause problem so I picked up my laptop and carried it myself. I hope you will make some investigations to find out who the lady is because in my shock, I forgot to ask for her name. However, I spoke to Nancy, one of the aircraft crew and she said she saw it happen. I want to also narrate a bad experience I had last year on my return flight to Melbourne but it was on Qantas and not Scoot. The person who pushed my wheelchair to the carousal refused to take my luggage off the carousal saying she was not allowed as she was not a porter. How could I lift 30 kg? I told her that if I injure myself, would Qantas compensate me. She finally asked which was my bag and took it off. Then she wanted me to walk pushing the trolley as she couldn't push both wheel chair and trolley. I did not write to Qantas to lodge the complaint but seeing the indifferent attitude of your ground staff, I don't want this to happen to me on my return to Melbourne this time on 7 Mar 2016, so I hope you can do something to prevent what happened to me last year. Looking forward to a reassuring response from you after your investigations. Yours faithfully, Violet Quintal (Passenger on TZ 21)

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05 February 2016 05:02:00 Guest

how to change date return at flyscoot????....i need to change to soon to possible....please help me.... thank you....

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01 February 2016 12:02:00 Adam

Hello, My wife and I travelled fr om Gold Coast to Singapore on January 30th, 2016. When we arrived into Singapore, our luggage did not turn up. We filed a missing bag report at the airport. Over the past 2 days we have called the number they gave us to get an update and left many messages with contact details to get an update. We have emailed and facebooked scoot directly and the suggestions so far have been useless. we are still without our baggage, no update at to wh ere it is, and what is more disappointing is that the Gold Coast Scoot team (our home town) is not been answering ours or Singapore's calls about our bag location. Gold Coast Scoot seems to be holding up the process from what we understand. It is disappointing the lack of two-way correspondence from this airline with updates on what is being done to locate our missing luggage, and the email correspondence will take 5-10 days to get a reply according to the instant emails that we have obtained. This is terrible customer service for this day and age. If anyone has had any luck on getting compensation for this or something similar, or even a number to speak to someone at the Gold Coast Airport Scoot tem - we would be very grateful. Adam You can email me on: whitejrachel@gmail.com

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22 January 2016 03:01:00 Guest

Same thing happen to me flew in from HK via Singapore scoots lost my 2 baggages at Sydney!

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21 January 2016 04:01:00 jean-claude juppin de fondaumiere

we book on line two réservation and we already pay with my crédit card, we have only the two réservation number which are, for first réservation : P6BFGM and the second réservation is : WYU3YQ we don't receive our e-ticket for the two réservation, and we can't speak with scoop team because we speak a little english, please can you send us our e-ticket in emergency at our e-mail adresse: JDF39@orange.fr

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21 January 2016 01:01:00 Guest

I want to complain about my last flight with scoot airlines that actually did not even occur.Due to my previous delayed flight to Suvarnabhumi Airport and also very heavy traffic I missed the check in by 2min. Actually I was there like 10min before I finally found the check in and found out about this never understandable situation.I had no check in luggage with me,all I needed was from the crew to print out my boarding pass which would take them less than 1min..I was begging them and crying to do their best to get me in,since I still got more than 55min before departure time and I had not enough money to buy a new ticket.After 15min the final decision was "the captain said no".What the hell does the captain to do with that?And what human being would not let you get on board if you still have 50min left before departure?What is your point of doing this?When the customer has a ticket already,which cost lots of money!what would have changed if I got on board even after being 2min late?I have never experienced this in my life and I honestly think that you are simply not human beings that do their job properly and help customers.There is no surprise why people complain so much about this company,and even after that you are not trying to fix it.

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20 January 2016 07:01:00 Guest

I give it zero on rating . lost my baggage from hk to sydney even though I purchased scoot thru and I couldn't contact staff not in sydney not in singapore and if you don't wanna be here on this website then never fly on scoot . worst experience of my life

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20 January 2016 04:01:00 Darren Richards

I accidently double booked a flight from Singapore to Sydney as the scoot.com website crashed a few times . I enquired about a refund and was treated like a convicted criminal and told I would receive some form of voucher at their disgression . I had to call the Phillipines call centre 3 times to get this response . During the flight I witnessed aggressive behaviour from the staff to passengers in regard to which toilet we were to use . Part of Singapore airlines I was told . Hahahahahaha I would never even dream of flying with this poorly run show they call SCOOT.COM ........ I will mention their name to anyone I meet in the future who is requesting shitty service from an International airline . Stay away from low cost airlines ... * you Scoot !

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19 January 2016 01:01:00 Guest

Emanuel : Please can someone help me: I am going to fly Osaka - Singapore with Scoot with a short 70min stopover in Kaighsung. Will I have to leave the plane while that stopover (the same plane will take me then to Singapore) or can i just sit inside and wait? thanks a lot! You have to get off the aeroplane with all your carry on and go through a security check (via a special transit door) and reboard the plane again.

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17 January 2016 06:01:00 Vanessa sutisna

A very unpleasant flight fom dmk to sin on 15 jan flight TZ301 dep 20.15pm. We were travelling as family with 2 toodlers seated at 36d. they were having their dinner before take off. During preparation for take off one of the stewardess ms. jaqueline said that no outside food allowed. my sis reply do they sell child meal? and she just walked away without saying anything. After take off i approach one of the crew to find out where the airlines stand for baby food. I request to speak to economy class complex leader and i was so shocked knowing that ms. jaqueline was the complex leader. The reason why we brought our own food is cause organic stuff and any allergy for babies. Since ms jaqueline were doing service so the crew said she will highlighted to her. one hour after take off no action has been done. Ms. Jaqueline not even pass through the cabin. So i went to business class cabin and approach crew in charge. She was so nice and straight away apologize for inconvinience caused by her crew and said she will inform the crew. I had travel many airlines before and there wasnt any problem caused by baby food. I dont know how the complex leader that has been trained for leadership didnt have knowledge regarding of this. The worst part there wasnt any apologize made by her till the end of the flight.

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12 January 2016 02:01:00 Guest

Booked BizSkoot tickets on 6th Oct 2015 for flight in early March 2016 and received confirmation email. Money withdrawn from my bank account. In late November, received email from Skoot with an "ITINERARY" which seemed to just be sent to confirm original advice. Upon checking, noticed that the date of flight had been changed. We were not notified of any change nor any permission sought for change of flight date. It was fortunate we checked closely because the wording gave no indication of any change . We had made accommodation bookings for Singapore and now our plans are in ruins. When complaint was lodged (after getting quite a run around via email and phone attempts), I requested a refund. I was told this would take up to EIGHTWEEKS to process even though we did not change booking etc etc. Was advised by Skoot liaison rep that an attempt to expedite my request would be made ...but no promises. it is now 12th Jan 2016 and money still has not been refunded. Have contacted Skoot and keep getting same apologies (insincere) and promises of expedition.

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11 January 2016 07:01:00 Amy Ling

This is the last time me and my family are going to fly with Scoot. I booked a flight to Perth from Singapore in June 2015 for the coming CNY period and received the confirmation letter on the same day. I do not have the habit of checking my email frequently. Hence in December, I found another confirmation letter of the flight dated end November. It was the exact same letter of confirmation, hence I did not think much of it. It was only much later when I found out that the flight coming back has been discreetly changed to a Sunday. I vividly remembered booking a flight back on Saturday as I have an important event to attend on Sunday. No one from Scoot had the courtesy to call or email to inform on the cancellation of the flight on Saturday. I had to call to find out. If the change was communicated earlier, the inconvenience would have been minimized. When asked on the refund for cancelling the accommodation I have made, all that the airline can offer is to change the flight booking to a different date "free of charge". The terms of carriage was brought out that airlines have the right to cancel the flight. I understand this, however, in the same terms of carriage, it was stated that airline has to attempt to inform the passenger of the cancellation, and to provide options! This was conveniently missed out by the airline. Scoot actually took the liberty to change the flight of the passengers to the date that is convenient to the airline, without getting consent from the passenger first. This to me, is very unacceptable in the service industry. Right now, I am still waiting for an answer from Scoot on this matter. But I have yet to hear from anyone. Anyway I do not intend to * effort in trying to get an answer from Scoot. The trust is gone. Lesson learnt and better choice of airline will be made in future.

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06 January 2016 07:01:00 Guest

Dear Sir/Madam, I am writing to claim the all the expenses of my lost baggage. My baggage is a Sliver medium size baggage with lots of stickers on it. I had traveled with scoot from Sydney to Hong Kong which transfer through Singapore. My baggage didnt come along with the plane and I had been tracing it and keep calling with the Hong Kong Local customer service. I felt really inconvenience and sad without my baggage because all of the clothes, camera charger , my 21st birthday gift and all the hand-letters from Singapore and Australia had lost, more importantly I had brought a new gopro with an receipt in my baggage. I hope you can give me some advice and PAID what I had lost. The birthday gifts are really important to me!!!! I am looking forward to receiving a reply from your company. FYI [Scoot Support Team] Request received: (# 120364 - Delayed/ Lost Baggage during the flight of TZ 1 at 31/12/2015) Regards, Benny I WANT A FEEDBACK . EMAIL: BENNY.LAUCL@GMAIL.COM

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05 January 2016 05:01:00 Guest

This is the first time that I took Scoot fr om Singapore to Melbourne. Pls be extremely cautioned regarding the baggage condition which claimed that a laptop bag or handbag is allowed in additional to the hand carry baggage lim it "kg" allowed. My family of 3 had Checkin Scoot flight recently from Singapore Airport flying to Australia with Checkin luggage of 20kg which I have bought and the Singapore Scoot staff did not asked us to weigh the rest of our hand carry up luggage. So I thought Scoot honor their claimed correctly. But to my surprise upon returning from Gold Coast, after we have check in our 20kg luggage that we have bought, Scoot Airline weighs every single bag including each laptop that we have brought and told us to pay A$140 fine due to we have exceeded the handcarry weight allowed. We have to check in 9kg extra including the 3 laptops that we have brought. The concern is why didn't Scoot specify clearly that including laptop bag, each person should not exceed maximum weight of "?" Kg/person in total rather than telling us laptop is allowed and then charge you later with the total weight ridiculously. The question is also why is there a double standard between both country Checkin method.

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31 December 2015 06:12:00 Guest

Hi, I had booked a flight ticket fr om Hong Kong to Singapore by scoot airline. C29JSI is my booking reference. Unfortunately my visa application for Singapore is rejected. Hence, i can not fly to Singapore and I would like to cancel the ticket. Could you please tell me if I can get the refund in such case wh ere the visa application is rejected ? Thanks Ashish gmashish19@gmail.com

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19 December 2015 10:12:00 Guest

scoot is the worst airline in the world this is my first time and last time using scoot. they are thieves and scoundrels. Our flight was delayed by four hours, we had a large group and missed our connecting flight as a consequence. they did not compensate us nor did they assist us. NEVER travel scoot. I know this airline will eventually shut down due to their dishonesty and bad service.

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09 December 2015 04:12:00 Guest

Cannot be trusted to actually deliver what they promise. EG. Book tickets with option of being able to make a 1 off alteration to booking at later date (at $55 PER PASSENGER pre paid). Later, require to change booking date, check online fares are A$259 for that date, go online , log in , make request to change flight, fare offered is A$299 (same flight as $259 fare, but $40 dearer for those who are using Scoot change booking site. ALSO. Only credit cards accepted with additional charges for CCD, not able to use other options as when first booking. Have been caught by Scoot previously with the way they add costs and final price is always much more than advertised. Doing group booking later in year, won't be looking at Scoot, because they are so underhanded.

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09 December 2015 01:12:00 Guest

Want to Flyscoot? Think again. We booked our flight to Hong Kong from Singpaore online on 6th Dec 2015. Initially booked for 25 Dec to 28 Dec 2015 at $2427.14 ($404.5/pax). But the email confirmation we received stated that the dates were 25 Dec 2015 and 28 Feb 2015! Then we called to change the dates but the call operator was extremely rude and wanted us to top up an additional $1515, which is even more expensive than what was stated on their website. So we disagreed and tried to change the dates online but the website kept having "internal server issue", and we could not process then change in dates. We then called scoot again who informed us that we need to top up an additional $400, which was suddenly increased to $500 and informed us that we "chose" the seats with more leg rooms so we need to top up $600. And we did, so the ticket price from Singapore to Hong Kong, $3068.54, ($511.42/pax). Guess what? That call operator changed the dates to 28 Dec 2016!!! Called again to question why the change was wrong and was informed to top up another $600 to $700 more. We disagreed because we double confirmed with the call operator that it was 28 Dec 2015 and it was the price he charged us. He apologised and said that he will ask his supervisor to call us back. They delayed it for more than 12 hours, and called back to argue that we need to top up the money. (note: by now, the price of air ticket in their system has increased again). Meaning we need to top up $1k now, which translate to around $4k ($678). Informed to wait for a few days to ask HQ. HQ suggested this: They will refund the $600, and charge us $2000 ($1500 for air ticket, $500 for late exchange which was the result of them making us wait for the past few days). Basically, this will result in a total of almost $800 per pax to travel from Singapore to Hong Kong. The price on their website now (GST included) would only cost $595.9. So what do you think?

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22 November 2015 04:11:00 Guest

I have a flight on november 28th to Manila, next saturday. Recent events have occured and I would like to change my flight to Bali, do you think scoot would refund my money or at least 50% of it since i have at least 5 days notice and the flight was not full? Ideas to what I should do?

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18 November 2015 01:11:00 Guest

I already booked a scoot ticket , but i forget to select my seat how may i do that? please answer tq

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16 November 2015 08:11:00 Guest

I booked a flight with scoot and also payed extra for the insurance. Now i wish to cancel or change the dates on my flight. Scoot does not normally give full refunds, but since i took out the insurance does that give me cover for a full refund or change of flight?

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06 November 2015 04:11:00 Guest

I have given up on Scoot. 1 year ago booked IPad hire on flight Perth to Singapore, cost A$40, before flight received email Ipad option discontinued, rang and advised that refund would be made. Then received a A$40 voucher that could only be used on another flight and within 6 months. 4 months of continual email correspondence demanding a refund not credit voucher I finally wrote a letter to their CEO. It has now been 5 months and that TOSSER still has not had the decency to reply to my letter. End result, Scoot has lost A$8,000 in airfares for another trip we are talking the family on and we won't be scooting anywhere with them again. FLY SCOOT MY MONEY HAS. What intrigues me is they are a subsidiary of Singapore Airlines, who I believe are the best airline in the world, yet Scoot are simply terrible to deal with, maybe it is time for Singapore Airlines to deal with its errant offspring.

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04 November 2015 04:11:00 Guest

Guest : Same issue to me in October, 1hr delayed from Perth to Singapore, & 6.5hrs delayed from HK to Singapore, missed the connection flight caused by the delayed, next earliest flight they can book me in is after 48hrs, no real help no advice, only apologise. JOHN REY VILLANUEVA : SCOOT AIRLINE IS CHEAP BUT DELAYED TOO MUCH,,,AND THEY SHOULD THINK ALSO THAT OTHER PASSENGER HAD ANOTHER FLIGHT TO CATCH,,,IF THIER IS ANY DELAYED THAT CAN CAUSE EXTRA PAYMENT FOR THIER PASSENGER THEY SHOULD SHOULDER THAT EXTRA PAYMENTS,,,BECAOUSE THEY ARE THE REASON WHY WE DID NOT CATCH OUR NEXT FLIGHT,MORE THAN OUR DELAYED IS TOO MUCH,,, you shouldnt have count on any low cost budget airline for your connection. as you have found out it means that there is no backup plane when things goes wrong with the plane. fare only gurantee that you will get from point A to B and nothing else.

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03 November 2015 11:11:00 Guest

Same issue to me in October, 1hr delayed from Perth to Singapore, & 6.5hrs delayed from HK to Singapore, missed the connection flight caused by the delayed, next earliest flight they can book me in is after 48hrs, no real help no advice, only apologise. JOHN REY VILLANUEVA : SCOOT AIRLINE IS CHEAP BUT DELAYED TOO MUCH,,,AND THEY SHOULD THINK ALSO THAT OTHER PASSENGER HAD ANOTHER FLIGHT TO CATCH,,,IF THIER IS ANY DELAYED THAT CAN CAUSE EXTRA PAYMENT FOR THIER PASSENGER THEY SHOULD SHOULDER THAT EXTRA PAYMENTS,,,BECAOUSE THEY ARE THE REASON WHY WE DID NOT CATCH OUR NEXT FLIGHT,MORE THAN OUR DELAYED IS TOO MUCH,,,

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03 November 2015 12:11:00 JOHN REY VILLANUEVA

SCOOT AIRLINE IS CHEAP BUT DELAYED TOO MUCH,,,AND THEY SHOULD THINK ALSO THAT OTHER PASSENGER HAD ANOTHER FLIGHT TO CATCH,,,IF THIER IS ANY DELAYED THAT CAN CAUSE EXTRA PAYMENT FOR THIER PASSENGER THEY SHOULD SHOULDER THAT EXTRA PAYMENTS,,,BECAOUSE THEY ARE THE REASON WHY WE DID NOT CATCH OUR NEXT FLIGHT,MORE THAN OUR DELAYED IS TOO MUCH,,,

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03 November 2015 12:11:00 daisy alemania

this airline is not good,our flight from perth to singapore is 19;10 nov.2,delayed flight for morethan an our,,we did not cath our next flight from singapore to manila,and we need to pay 70 dollars each for re booking in tiger airline going to manila philippines,,,that airline scoot should be responsible to pay our re booking coz of too much delayed...and i pay extra for our insurance,and this what happend.......

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25 October 2015 03:10:00 Guest

Complaint from a customer : Hi there, My name is Michel Ktitareff On Friday, July 24, I flew in biz class from Sydney to Singapore, TZ 1, (booking reference: A2CKKV). The evening before I tried to check-in online because I wanted to buy in advance for a second bag I carry when I travel. I couldn't not, my flight number was not on the list for online check-in. At the airport, on the business counter, your representative was not cooperative at all and she charged me more than ...$300 for this second bag. It's not only outreagous but also unfair since I really tried to pay in advance for this bag. I expect you credit back my Amex card for at least $250. Of course I am available on my cell phone if you need confirmation for this story or other info to credit back my card: +1 415 260 0590, or reply to this email to : mktitareff@be-bound.com For my business I travel all around the world, all year long, allways in biz class, I have never been treated like that. I hope Scoot will not become the first airline I will never fly again with. Thanks in advance Regards Michel Ktitareff you can only online check-in originating from Singapore their site clearly says that

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25 October 2015 03:10:00 Guest

Mathieu : I used to travel a lot and it's probably the worst company in the world.. i could't add any luggage on their site ( i tried 4days before and then every days before my flight; impossible to connect it ) so i had to pay 100$ in Bangkok and then 110$ for the transit to Singapour I asked why i could't do the Check in on their site they answered me we don't know we don't work for Scoot you should ask the call center and now the flight is re timed to 5:20pm instead 12:30pm you can only check-in online departing from singapore

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25 October 2015 03:10:00 Emanuel

Please can someone help me: I am going to fly Osaka - Singapore with Scoot with a short 70min stopover in Kaighsung. Will I have to leave the plane while that stopover (the same plane will take me then to Singapore) or can i just sit inside and wait? thanks a lot!

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17 October 2015 01:10:00 Esther

Very disappointed with Scoot! Suppose to fly to Bangkok on July, but due to the bomb I had postponed to 23 Aug. But never expected that they never informed Tiger air on this postpone date. I had called and checked on last Saturday for confirmation of my flight, then realised Tiger Air was not inform. Immediately, I call to Scoot to rectify, they ask me to call on Monday for confirmation. Since Monday, every day late evening I had called to the service centre for confirmation. Answers always the same, request me to call in. My departure time on coming Wednesday early morning, they had promised to call me but never. Very frastrated and * ! What kind of service! Never had initiative to call to their customer as the mistakes were done by them. Request on refund, they said can't, even though they had make mistakes. Disappointed and * ! Had promised to call me, but never kept their promise. Ready disappointing on their service. Till now I'm still waiting their call, think hv to call them again! Wasting my time, always have to hold and wait due to high volumes calls. Never will fly with scoot again! Not worth! Will refer to pay a full service flight without all this hassle and troubles.

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15 October 2015 01:10:00 Feedback ref 112096

I have purchased 4 seats including an extra seat for my infant. Prior to booking online, I called the Scoot support team and was told that to purchase an extra seat for the infant, I would need to purchase the seat as the 3rd adult and then call up the support team to change the passenger details to my infant details. I did exactly that after the booking but was told that just because my infant is turning two years old during the trip, he will be considered a child which needs a seat for the return flight. I dont see any problem here since we already have the extra seat for the return flight. However, I was told by the support team that the system does not allow change of the 3rd adult to a child seat and was offered a solution to have my infant on lap during the departure flight and that would mean the extra seat that I have paid for will be forfeited without refund. THIS IS ABSOLUTELY RIDICULOUS WHICH CLEARLY DO NOT MAKE ANY SENSE!!! Scoot is merely passing on the cost of your system limitation to me as the consumer. It's UNBELIEVABLE!!!

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15 October 2015 05:10:00 Bryan Crocker

Oh Scoot Scoot ! Your condition of carriage, it's like buying a souvenir at a night market only to find it cheaper around the corner, been there ? But !!!! it just so happens both stall are Scoot stalls. I have been singing the praises of Scoot and have flown with you before and will do so again but paying almost $350 more for almost full flights, only to discover additional cheaper seats on the same flights available a week later (specials Scooton) leaves a bad taste. I would have like to return the my purchase to get a refund and bought the same at the second stall, and with the money saved perhaps even spend more. I will call your service center and ask, but it does not look promising from what I have read from others. Paid $1162 for two when offer came in at approx., $800. Like the review of 27 July 2015 perhaps 'just pay for a full service flight' or 8 Oct 'FYI Jetstar'. Don' t Scootoff your customers.

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13 October 2015 08:10:00 Guest

Scoot is unbelievable Booked a ticket from Cairns to Sydney for myself and my three year old. The itinerary clearl stated 6.10am Arrived at the airport at 4.45 am to find the flight closed It departed at 5.10am!!!!! With a connecting flight from Sydney, I had to purchase two new ticket Despite calls to the call centre several times and taking several hours in total there is no resolution There is a stated call centre commitment to process not the customer!!! Singapore airlines should be ashamed of their subsidiary Just a totally unnecessary situation especially when Travelling with a three year old!!!

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08 October 2015 08:10:00 Guest

Just ranting: I have requested for a transfer of name due to initial passenger who was booked on the trip passed away recently. Your team waived the change fee, however they are asking me to pay for the fare difference! The person passed away. Not that he didn't want to complete the trip. Is there no compassionate grounds for waiving such profit making fares? I have also questioned your customer service if I would be given a refund if the current fare is lower than my initial booked fare. The answer is NO. Besides telling me it is the company policy and that its the condition of carriage, your customer service could not offer me further explanation. I asked to speak to a supervisor but was put on hold forever. When I finally spoke to the supervisor, Sam, I was given the same explanation. Fyi, Jetstar has waived off ALL charges for name change due to compassionate grounds when my father passed away last year. So why is Scoot taking advantage of the situation to make more money from the fare difference?

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04 October 2015 07:10:00 Mathieu

I used to travel a lot and it's probably the worst company in the world.. i could't add any luggage on their site ( i tried 4days before and then every days before my flight; impossible to connect it ) so i had to pay 100$ in Bangkok and then 110$ for the transit to Singapour I asked why i could't do the Check in on their site they answered me we don't know we don't work for Scoot you should ask the call center and now the flight is re timed to 5:20pm instead 12:30pm

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29 September 2015 06:09:00 Joe Lobo

Hi I paid $582 at Perth(AU) airport to fly from Perth to Singapore. Then When I went to Singapore Airport, they said there is no booking on my name. Then I had to use another airline to fly home. I have wasted 7 hrs in the airport to get the other flight even have paid to Scoot. Could you please refer the pay receipt and pey the money back? Thanks. Regards Joe Lobo 0427429367 jolobo@rediffmail.com

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26 September 2015 03:09:00 Guest

I just tried to check in on my return flight to Singapore earlier, to my horror I booked the wrong date! 26 Mar 2016 instead of 26 Sep 2015 Ok my bad, so I called the hotline and the lady says the only resolution is to help me book the next flight, which is tomorrow evening same time 8.45pm, at SGD 802 for 2! No refund for wrongly booked return trip is fine. No changing is ok, but basically there's no other options for us. I really need to go back tonight, I even offered to take their Biz if economy is full. She flatly rejected me saying it's FULLY. The flight is totally FULL. Ok so Hubby says we go buy from the airport. The counter could book for us at only SGD 530!! But in the end we booked the tickets online from the website at SGD Phew for us -_-" I just want to say, SCOOT is just out to make money. There's no proper resolution for us at all!! I can understand we can't refund, but to tell us it's NOT possible to book on the spot the same flight back and insist we stay another day is ridiculous! FYI we were considering go return tomorrow, and THERE ARE flights for morning and afternoon too! I am NOT going to take SCOOT ever Again

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25 September 2015 02:09:00 Guest

I was hoping to make a bid on my fly scoot flight to upgrade and bid to business class. But was wondering that if I make the bid and its unsuccessful, do I get my money back?

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22 August 2015 05:08:00 KE

NOTICE : THOSE WHO BOOK Scoot FLIGHT FROM SIN to KHH on 12 Dec 2015 during JULY or earlier take note . Scoot have change their aircraft, due to they need the previous aircraft for other route, direct from their CEO. if you book a super seat may have change to standard and you may not be inform . Don't expect they will make full refund after all this trouble also direct from their CEO. IF that their CEO attitude what you expect from their Customer Service...

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20 August 2015 06:08:00 Guest

Well done Scoot! Other airline is doing a full refund due to the bomb in Bangkok. And you guys are doing partial refund and subject to approval! SCOOT - Simply Con On Overseas Traveller!!! Better wake up!!!

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17 August 2015 06:08:00 Guest

Absolutely a * of money. My husband and i booked doubts from Bangkok to Singapore. It was apparently co-shared with Tiger Air. When we got to the airport, my husband's name was not in the list. We called Scoot and they said 'oh, Tiger didn't accept your name'..with no email or notice. . So isn't that an internal problem? Credit card was charged, confirmation was sent. And we had to buy a ticket 3 times the original cost. We filed a complaint, but to date, nothing. . No reply. When we followed up, it's 'processing'... * airline!

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15 August 2015 03:08:00 Peter Fischer

2.) Consumer Affairs office Canberra Aust Gov 3.) No email exist for scoot. Dear Sir, Lady. .. I have booked a flight, from the Gold Coast to Bangkok. Scoot booking nr. Z8HKGW On the name off PETER FISCHER Check in Monday on the 10.08. Seat upgrade request fee 70.00$ Baggage upgrade 42.00 Total cost 595.96$ A Dollar. I dit upgrade to business class cost 195.00$ paid.PER VISA Together 790.96$dollar I ask if the baggage go's direct true to Bangkok. Answer for sure. In SINGAPORE I shut get a new Boarding Pass. On the counter I upgraded again for 90.00$ to Business class.and payed for.VISA The Lady on the Counter told me i had 10 kg to much luggage. And i had to pay 20 Dollat per kg. I nearly was falling down .After all the Argument we had. I wanted my Luggage back,no go....WY THIS WAS NOT TOLD TO ME BEVOR There is something wrong in the system. I did not get a Boarding pass. On my request to get my luggage, and fly with a different Airline. Answer....not possible. Ok I paid oready all this extra. I paid this to. Amazing she wanted 20 Singapore Dollar cash.i didn't have Singapoor Dollars.Answer...... is my Problem.After i change 20 Singapore Dollar and payed on other 330.Dollar with Crédit Card .I made my Decision To get this Disggrimatin Act.To my Solicitor, to prepare a Press releases. And I will tell my Friends no moore SCOOT. I KNOW YOU GOT YOUR SORY. I CUT NOT FLAY TO BANGKOK IF I DIDN'T PAY. I CALL IT BLACKMAIL. Peter FISCHER

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12 August 2015 05:08:00 Guest

I am making a complaint on your wifi and charging services! Only accepting credit card is outrageous! Some people can only afford a debit card or have cash on them. You are taking the * out of the less unfortunate people. I had my own plug that fits in the seat bit wouldn't work. I asked to purchase one. They wouldn't accept my card as it was "DEBIT"!!!!!! Even though you use debit to pay wave/ pay pass which is CREDIT!!! I had the right amount of money on the card and in cash. My sister flew scoot and bought wifi online with HER DEBIT CARD! I am so * on the way they handled it!! SCOOT IS A BUDGET AIRLINE FOR LESS UNFORTUNATE PEOPLE LIKE MYSELF WHO CAN AFFORD THESE FLIGHTS AND ONLY CREDIT CARD PAYMENTS ALLOWED in flight!! You better change your act and fix this!! I use scoot all the time as I have had some great experience and because my family lives overseas and I can only afford scoot airfares, not able to have a chance to charge or purchase anything shows how selfish and low you are. I will upload this to all social media platforms so other people can see what is going on!!!!

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10 August 2015 09:08:00 Guest

I had a Scootbiz ticket scheduled to leave Perth for Singapore on Friday, 07/08/15 at 1835. I was informed that my flight was delayed to 2100 only when I arrived at the airport. I decided to join the extremely long queue at a later time since there was still 4½ hours before flight. Upon my return to the airport 2 hours before flight time, Scoot's check-in counters were closed and there were three other passengers who were also there trying frantically to check-in then. We tried finding out from a Perth Airport staff about what was going on. We were told that the flight had taken off. My calls to Scoot Customer Service were pointless that I wished I had never made those calls. During the first call, the Customer Service staff by the name of Reese who admitted that there were other complaints of the same nature and they were investigating. When I did not receive the return call that was promised, I contacted Customer Service again the next day and was served by a staff, Sarah who blatantly told me that their investigation showed I did not checked in so it was consider a 'No Show' by me. She also justified that they did not have to keep to their promise of calling me back as promised because they were not at fault. I tried reasoning by explaining that I could not check in because the counters were closed. She went on to say that their Counters close an hour before flight. I told her that in my case, the counters were closed more than two hours before flight. She retorted by saying that check-in time was meant to be 3 hours before flight and to add injury to insult by saying "if you had been there, you would have been checked-in." Her attitude was a combination of callousness and arrogance. I was at the airport, I was there; left confused and stranded and I ended up having to defend myself with this person whom, I looked to for assistance. Anyway, I took a picture of the flight information display only after I tried all ways and means to check-in and to find out exactly what happened. I later found out from Flightaware website that TZ7 had only departed Perth at 2105. I am a paying customers. I showed up for my flight, I was unethically shut out of my flight and then humiliated by the airline's customer service staff. Do they literally treat us, the passengers as cattle without a voice? These Customer Service staff had better understand that it is, we, the customers who pay their salaries. My trip to go back to Singapore to celebrate SG50 was ruined. What a let down, Scoot!

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10 August 2015 07:08:00 John James

the email address you have as Scoot's contact is NOT CORRECT. what is the correct email please? I do not wish to phone some call centre. I want a correct email address to send an email to Scoot

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30 July 2015 02:07:00 Guest

On 24th July afternoon I received a text message from Scoot that the flight I booked on 15 Oct from Sydney to Singapore have been cancelled and I have to contact their Call Centre for rebooking. However when i spoke to the Call Centre and I have been told the flight have automatically reschedule for me on 16 Oct. I told her I cannot take on this date and would like to change to 14 Oct. She told me she can't change it and I will have to change it on the website. When I changed the date to 14 Oct and proceed to last step there is AUD75.53 charged as CHANGE OF FEE. I called again to the Call Centre to seek for assistance and yet I have been told they do not have the right to do anything, they only have make a remarks on my request and I have to send the inquiry from their website "Talk To Us". After I sent in the inquiry they replied me by email that they could not assist me on this for the charged of AUD75.53 and asked me to contact their CALL CENTRE which the link is included YET IT IS AN ERROR PAGE when I opened the link. I have sent further emails to the support team and will see if they have make any response. If I do not hear from them in a week or so, I will contact NSW Fair Trading on this issue. This is not because of the money, this is a right for a consumer.

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29 July 2015 03:07:00 Complaint from a customer

Hi there, My name is Michel Ktitareff On Friday, July 24, I flew in biz class from Sydney to Singapore, TZ 1, (booking reference: A2CKKV). The evening before I tried to check-in online because I wanted to buy in advance for a second bag I carry when I travel. I couldn't not, my flight number was not on the list for online check-in. At the airport, on the business counter, your representative was not cooperative at all and she charged me more than ...$300 for this second bag. It's not only outreagous but also unfair since I really tried to pay in advance for this bag. I expect you credit back my Amex card for at least $250. Of course I am available on my cell phone if you need confirmation for this story or other info to credit back my card: +1 415 260 0590, or reply to this email to : mktitareff@be-bound.com For my business I travel all around the world, all year long, allways in biz class, I have never been treated like that. I hope Scoot will not become the first airline I will never fly again with. Thanks in advance Regards Michel Ktitareff

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27 July 2015 11:07:00 jeffry

warning for you guys who hasnt been to this flight dont ever use this flight. although the beginning prize is eye catching, the stress and pain that you will get after that couldn't be paid for any money. i just travel fr om jakarta to sydney. it was a transfer flight, They give me tigerair fr om jakarta to singapore, and scoot from singapore to sydney. Unfortunately, i was using so called "scootthru", wh ere your baggage from tigerair will be transferred directly to sydney without any of your concern. NEVER USE THIS SCOOTTHRU! you will not get your baggage tag reference! The flight was OK, just OK. However, the pain after the flight is worst, my baggage was lost. I've contacted both tigerair and scoot. and they throw me like trash, they only said to contact both of the airport lost and found or claim the lost. that's it! such a disgrace. they don't even care about their customer at all. right now, i havent received my luggage. So the moral of the story is DONT EVER USE THIS FLIGHT! and use better and more expensive flight out there, wh ere they treat you like a humanbeing

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