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Scoot Discussion
My super knn nightmare flight with Scoots... my flight to Tianjing, in July2013, Scoots cancelled the flight and delayed it to August 2013, I bo-bian but had to agreed on.. then in August, Scoots cancelled flight again and changed to Oct 2013, lan-lan had to agreed... then the best part is on the night I reached Singapore Changi airport in October 2013, they cancelled flight and said sorry for forgetting to inform me, kns delayed another time... no refund, no apology, nothing... "Singapore Quality??"
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Booking of fare online has not been an pleasant experience. Booking 5 pax under one transaction will not give you a promotion fare vs booking 4 pax and 1 pax over two transactions which entitle you a promotion fare. Scoots CS explanation was simpler a system design that promotion fare is only up to max of 4 pax. No where in the website said so. Can Scoots be upfront on this so that consumers can make informed decision and not being ripped off. Have it prompt the consumers so that we can made a choice. No one will want to pay more given a choice
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Scoot is the worst scamming airline ever, hidden processing fee of 18 dollars per person and I paid 36sgd for two person credit card processing fee! SCOOT is the WORST AND SHAMELESS AIRLINE WITH MOST HORRIBLE STAFF IN AND OFF FLIGHT! Guest : Scoot charges 10SGD per pax per way now. It's a hidden charge. They will put it as 0SGD at first but once you click "Purchase", these so called "processing fees" will be included. No choice. If you wanna fly with them then have to pay all these fees which I don't quite see the point. John Ling : Dear Scoot, I am a Singaporean who very much wanted to support whatever that is made in Singapore. I am mismay with the unreasonable practice for charging $9 per person per trip for using credit card payment. I made a booking of 3 tickets and I got charged for $54 ! I make a call to Scoot hotline and a lady told me under the "Special Sales" ticket I have no other options but to pay the credit card processing fees of $54. Now, here are 2 questions aroused me; 01. Where did Scoot websites stated this policy ? 02. Even if you want to charge customers for the card processing fees because is "Special Sales" that Scoot make minimum profits, the merchant charges should the 3% in average of the total amount in average. Why am I got charged for $54 instead of around $27 ? This is absolute wrong business practice, if you can do to me so as the rest of the customers. Please do not take us for a ride.
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Jane Tan : Scoot: Last month, 3 of us have booked our flights to Bangkok for 4 days, from 29th May to 1st Jun. How could we cancel and seek refund or postponement in view of the situation in Bangkok. They will not allow cancellation, you will have to top up an specific amount, they will allow you to postpone your flight.
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This is the first time we are taking flight from Scoot, and is the worst airline that I've ever encountered ! Customer service over the phone is horrendous. We decided to change our departing flight due to the mess in Bangkok and the travel notice issued by the MFA saying it's not safe. After calling their customer service, we were told to top up extra money to change the date of the depart/return flight. The operator told us they will not be following the notice that have been issued out from the MFA, they will only follow their guidelines given out by their company, so can i just say that scoot is not following at all, they just bother if they can earn. This was so unprofessional when other airlines were already allowing customers to change their flight date and details for free then. Just don't understand why should we fork out the amount out for the handling fee, when they don't base on the situation. I'm so * that I just want the top up fees back. and i will never ever going to travel with them. Ever. *Rude customer service officer.* I think it will be better for your company to re-train your staff for them to speak pleasantly with their client and not shouting over the phone, this customer service office, Jiana. Just speak non-stop and don't allow the client to speak, even by holding the call to check she also did not inform the customer. Seriously customer service is very important to the company. we would appreciate scoot can reply us on this the soonest.
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Lost baggage and Scoot is not answering calls or emails. My daughters year 12 texts and notebooks are in those suitcases. The airline does not care at all! I'm freaking out, it is 4am, cannot sleep because I am so worried that we have lost our bags forever! Has anyone recovered their luggage??
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Scoot: Last month, 3 of us have booked our flights to Bangkok for 4 days, from 29th May to 1st Jun. How could we cancel and seek refund or postponement in view of the situation in Bangkok.
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Guest : can we go to CASE and complaint together? I also want my money back for cancelling my flight!! I have same problem with Scoot, cancel my flight by their fault, only offer a Scoot voucher valid for 6 month and use for once, that is totally wrong, I am looking for group together complain to CASE and seek for full cash refund.
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WHAT A LET DOWN! Read some good reviews when booking Gold Coast to Bangkok last September. Original flight date cancelled so re-booked for a day earlier (the only other option was for a Scoot voucher to be used within 6 months, which wasn't an option for us!) New date was also cancelled so we went moved another day earlier. Fortunately, we were able to change associated hotel booking but obviously incurred extra cost. I noticed that new itinerary confirmations did not include seat bookings that we had paid extra for. As a UK resident I noticed that all Scoot call centres would involve international call rates for me if I tried to phone them to rectify this problem so I decided to send an e-mail. Scoot does not make it all easy to find an e-mail access for their customer support service but I did find it. 1st reply took roughly 2 weeks and suggested I give them a call! After explaining my situation in more detail in a 2nd e-mail I eventually got this matter resolved more than a month after making contact. 1st leg of flight to Singapore went well. 2nd leg did not. After boarding the same plane that we had flown in fr om Australia, we had to get off because of a fault with a door. This resulted in a 3 hour delay. On the rearranged flight our meals were brought but were snacks, specifically hot-dogs. My wife has to eat gluten-free food so I know we did not order them. Our attendant apologised, claimed there was no alternative and offered a feedback form. Another attendant brought this to us, inquired about the problem and after much discussion offered one suitable meal. I had also paid for a Scoot tablet on this flight but was told they were not available and was given a Wi-Fi code instead. It didn't work on my Google Nexus! Attendants did not come back to check if problem was sorted. I must add that entertainment package was very lim ited in comparison to mainstream airlines.
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My flight was delayed on 2may to Perth n the staff told me I will get a discount on my next flight on Scoots How can I redeem my discount . Thanx plse reply mobil: 98471215
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Deni Sun : For my entire adult life of calling customer service hotline of any industry, this is my first time getting shout by the customer service officers. Their male Filipino customer service officers are super rude. I called in with the desire of getting assistance for the problem that I did not cause - requesting for Travel Insurance Policy details, which I did not receive at all after full payment was made. All he can say is instructing me to call ACE Insurance. I then went on explaining I have been in contact with ACE Insurance for nearly two weeks now, they did not find any evident that I have purchased any insurance from them. He just kept repeating saying the same thing for nearly 10 times over the phone. Putting your customer on-hold without first informing them is a total violation of phone ethics. I waited and waited for nearly 20mins or so. I hanged up and called back, the second customer service officer is equally rude, when I told him he can forward the call to someone else if he thinks that he could not assist me, his answer is nowhere near what I would expect from a customer service, let alone for an airline company. He asked me to hang up and call back without a tiny slice of feeling sorry. By the third time, I managed to talk to someone humane. All thanks to her, I have thus send a positive feedback through their website with a feedback number #34596. I doubt the feedback will be read by the management first, but hope that the last "exceptional" officer that I talked to will get the credit for her excellence service. As to the two shouting male officers, I chose to just rant here. It will be futile for me to write a negative feedback only to find out that they will be the one who read it. I might still fly with Scoot, but definitely will buy insurance elsewhere. WOW REALLY AGREE! They are freaking rude those male pinoys
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First you cancelled our flight back to Perth from Singapore, then rescheduled our flight without emailing or notifying us!! We rang your call centre and was placed on hold for more than 30 minutes because we appeared at the airport with no knowledge or information the flight got rescheduled.. again! You said you sent the email and we've read it.. uh, hello, nothing has been sent, not even in our spam/junk mail box and so we asked for a refund and you refused and threw some stupid fine print thing at us and not giving us the refund? Yeah.. take our money and f*** yourself. We'll never fly scoot or recommend it. You've earned this reputation yourself. We ended up catching the next jetstar flight from Perth to Singapore. At least their flights just dont go missing without explanation or notification.
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It is a shame for the Sinapore to has this kind of airline service, just like rob the peoples pocket, they can just cancel your flight anyhow and give your a any date they like or give your a Scoot travel voucher valid only for 6 month and use it only one time, just like put u money in their acount and cannot get it anymore.
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Scoot charges 10SGD per pax per way now. It's a hidden charge. They will put it as 0SGD at first but once you click "Purchase", these so called "processing fees" will be included. No choice. If you wanna fly with them then have to pay all these fees which I don't quite see the point. John Ling : Dear Scoot, I am a Singaporean who very much wanted to support whatever that is made in Singapore. I am mismay with the unreasonable practice for charging $9 per person per trip for using credit card payment. I made a booking of 3 tickets and I got charged for $54 ! I make a call to Scoot hotline and a lady told me under the "Special Sales" ticket I have no other options but to pay the credit card processing fees of $54. Now, here are 2 questions aroused me; 01. Where did Scoot websites stated this policy ? 02. Even if you want to charge customers for the card processing fees because is "Special Sales" that Scoot make minimum profits, the merchant charges should the 3% in average of the total amount in average. Why am I got charged for $54 instead of around $27 ? This is absolute wrong business practice, if you can do to me so as the rest of the customers. Please do not take us for a ride.
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The call centre is a ghost centre, no soul is manning the phone, just the same recording message of a female voice from Philippines whether you call the Australia or the Singapore number. If you don't have a landline and are calling from a mobile,it is likely that your phone bill will cost as much as your airfare. Is it worth the agony of flying with Scoot just to save $100 as compared to Qantas?
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Hi, I arrived Spore via Scoot TZ085 last nite 15/Apr n my seat no. was 59B. After retrieving my luggage, I realised that I hv left my * blue hooded jacket under my seat as it was very warm onboard during the duration of the flight n the seats were kinda cramp as I was in the economy section. I immediately proceed to Scoot counter 10 to ask if I could go back to the aircraft to retrieve my jacket but was told that it was in cleaning process n no one was allowed in. They took down my particulars n advised me to report to the Loss n Found counter. There, I specifically suggested to a female Indian staff that the cleaners may not be able to spot the jacket as it was * colored n under the seat n it can sure be found if she can get one of the crews to look under the seat before the next departure. She kept telling me impatiently that no one was allowed into the cabin n all she can do was to inform the Duty officer. This morning, I called 65974500 n spoke to a very helpful n patient Ms. Hamidah but unfortunately the answer was negative. My jacket may just be a jacket to u or anyone but to me it was of great sentimental value. I would appreciate it if someone can kindly look into this matter seriously n help me locate my jacket. Thanks, Mdm Wong Meng Chong Hp: 91074680
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Dear Scoot, I am a Singaporean who very much wanted to support whatever that is made in Singapore. I am mismay with the unreasonable practice for charging $9 per person per trip for using credit card payment. I made a booking of 3 tickets and I got charged for $54 ! I make a call to Scoot hotline and a lady told me under the "Special Sales" ticket I have no other options but to pay the credit card processing fees of $54. Now, here are 2 questions aroused me; 01. Where did Scoot websites stated this policy ? 02. Even if you want to charge customers for the card processing fees because is "Special Sales" that Scoot make minimum profits, the merchant charges should the 3% in average of the total amount in average. Why am I got charged for $54 instead of around $27 ? This is absolute wrong business practice, if you can do to me so as the rest of the customers. Please do not take us for a ride.
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Hi, I'm facing a problem with Scoot and I have problems communicating to their callcentre. Anyone have Scoot Singapore HQ Contact or email?
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can we go to CASE and complaint together? I also want my money back for cancelling my flight!!
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I booked a 16 May 2014 15:30hr flight for 3 of my relatives in Taiwan to fly over to Singapore to attend my wedding ceremony on afternoon of 17 May. The original scheduled time that the flight will arrive in Singapore is at 19:55hrs, which will allow my relatives to have sufficient rest and wake up early the next day morning to help with preparations. A few days ago, Scoot simply sent a email stating my flight has been re-timed, no reasons given at all. The re-timed flight will depart Taipei at 20:55hr and touch down Singapore at 01:25hr midnight! How can I expect my relatives to left little rest and wake up early the next day to help me? Even I have to stay up late and fetch them from the airport leaving me restless on my wedding day? Its only reasonable that I get my refund since the product that I purchased cannot be honored. I will need the refund to book another earlier flight for my relatives. I am not rich. So I made 1 facebook comment (no response), 2 hotline calls, 3 emails to Scoot. Only one email was reply, which did not help to resolve my issue, instead the customer service officer challenge me with Scoot's terms and condition "We wish to draw your attention to item 9.1 of our Conditions of Carriage that while Scoot will make its best effort to transport you at the date(s)/time(s) indicated on your Itinerary, we cannot guarantee schedule times. Schedules are subject to change at any time and do not form part of your contract with Scoot under these Conditions. In line with this, we regret to inform you that we will not be responsible to any cost you will incur due to changes in your flight schedule." I don't care what additional cost I will incur if I book with another airline. I just want my flight cancelled and my refund back. Scoot, I will not let you screw up my wedding plans and you will not get away with my money.
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Check in counter staff is unprofessional and does not take ownership of his action. The worker (young gentleman possible Malay decendant) who work at economy counter next to the early bird check in (around 8.15pm SG time March 18, 2014). The person did not return our itinerary document back and took no responsibility in putting effort to at least look into his dustbin. Customer service is very poor.
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Scoot lost my baggage on flight from G/Coast to Bangkok. It was eventually found after many phone calls , in Singapore and returned to me after much expense 5 days later. On 4th of March, making inquiries regarding compensation, SCOOT promised to get back to me within 5 to 10 working days. The 10 days are up in 4 hours and to date they have NOT bothered to contact me. Are they just hoping that i will go away.
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scoot promise??? they promise to screw u up.. my flight from bkk to sin was cancelled and changed to another day not a fault of my own but theirs. i called them up and said they won't give refunds in a form of credit to the card i used when i paid for my ticket, instead they offered a voucher to be used within 6 months. i don't reside in asia so the voucher doesn't really work for me. does this company even realize that they have customers from different continent who's in asia for business or family affairs?? i guess they don't coz they're not really that flexible. don't even try to complain coz u will be complaining through deaf ears. and if u submit a complaint online, it will just be sucked into a very deep wormhole. i've tried to check the reputation of this airline, i just saw that there were lots of complaints. lesson learned... if i book a flight next time in an airline that's not reputable, better check reviews from travelers like me.
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amazing....100% BAD comments,,,i have flown them a few times from hkg to sing. they are a FRACTION of the price of the two pirates who dominate that route (one of them the owner of Scoot...). i have had NO PROBLEMS AT ALL - in fact the plane was newer than Cathays old creaking fleet with the 1960's decor, the cabinet attendants were great and the pilots experienced assuies, not the infants you get on air asia and some other asian discount airliines in the region. i am taking them twice this week, once from hkg to sing and then from sing to bkk, so lets see whether my experienees so far are the norm, or whether all the rest of you are right...
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I've booked 13 tickets to bkk from sin by scoot. Return by airasia. 13 passengers in total including 5 young children. With bomb blast, how to bring young children to bkk? Airasia has refunded mine, but scoot insisted refund only if airline cancelled it. This situation isn't what we expected. This is my first scoot booking & definitely will be my last unless they have some compassionate to their passenger.
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Do not fly this airline. My 1st trip they checked in everybody, let them gather at gate and wait until departure time, only to inform only by on-screen announcement a delay of 2.5 hours without a reason. Then they boarded everybody and kept us on the plane for a further 2 hours. There was no offer of water or complimentary soft drink and pack of peanuts to the passengers to thank them for their patience. Totally the journey from home to hotel was >13 hrs
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Worst airline customer service I have ever encountered. I had a problem with my booking because of misinformation on their Website. Nearly two months later it has not been resolved. I had an initial response to my message saying tough luck basically even though I provided them with screen shots that clearly showed the misinformation. They didn't respond to my followup email. I sent another a couple of weeks later and I am still waiting for a formal response. I had a courtesy reply saying they would get back to me. I also phoned them immediately I was aware of the problem which was 5 minutes after booking and they were unwilling to do anything to resolve the issue.
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Me too wished I have visited this site prior booking with Scoots. Wanted to try out SQ owned budget airlines but this will be the first and last time ever. Scoots didn't even offer to waive the charges for changing flights due to the riots in Bangkok. My rescheduled flights will be in mar2014 and if the situation at BKK is still as bad, i am very likely will forgo all the six tickets I have booked. And will never travel scoots ever !!
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Scoot is the worst airline that I've ever encountered. Customer service over the phone is horrendous. We were unable to salvage our departing flight to Bangkok last December as we decided not to go within the last 48 hours of the flight after tensions escalated there. After calling their customer service on the date of our missed flight, we were told to top up extra money to change the date of the return flight. This was so unprofessional when other airlines were already allowing customers to change their flight date and details for free then. To my horror, I found out today that my re-scheduled return flight has been cancelled as they said we did not call them specifically within 48 hours to say we still wanted the flight. Why didn't the customer service agent inform us of this when they told us to pay when we called? And who in their right mind would have forked out additional money if we didn't want the flight? And now they're saying they need to check the recording of our call before they can address the case. I'm so * that I just want the top up fees back. I'm never ever going to travel with them. Ever.
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I should have came to this website before I made the booking for my flight! The money that I have paid at least 3k is as good as gone. Honestly, everyone should NEVER FLY SCOOTS. CONDEMNED.
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I am 49 years old and have been flying for 48 of those years. Scoot has the dubious honour of being the WORST airline I have ever flown.
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Would like to add my two cents worth. I had two very unpleasant situations with Scoot. This is one. I booked a sccotbiz flight to Syndey. Due to an urgent matter, I wasn't able to fly. I wrote to Scoot to reroute my flight, they didn'f even have the courtesy to give me a reply. I then called up their customer service and they told me that it can't be done. However, I was on their website support.flyscoot.com/entries/23835306--!-ve-already-made-a-booking-Can-I-change-my-destination- which clearly states that scootbiz can change destination. Isn't that similar to false advertising? When I asked to speak to a manager, the rather rude customer service said I'll only be allowed to speak to their supervisor. This is the last time my family will ever fly scoot. I've been on Jetstar and I've found them to be more professional.
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May i know when would you like to reply the following email that has been sent on 2nd of December, 2013? Dear Sir / Madam, I am writing to complain about a mistake made by a staff of your airline, staff No. PX1517 who mistakenly forgot to put a baggage tag on my check-in baggage and my boarding pass for the flight TZ 221 on 27th, November, 2013 at 06:50am and consequently i could not be able to get my baggage on that day after the flight in Singapore. I had been waiting for 4 days to get it back until 30th, November. During the meanwhile, besides reporting to the Lost and Found Centre at Singapore airport, I couldn't reach anybody from your airline at Hong Kong station, even I have called the scoot airline customer hotline during the meanwhile, the customer officer apologized for being unable to give me any assistance as they have no contact number of the Scoot Airline counter in Hong Kong. I had no way out but keep communicating with the Lost and Found Centre at Singapore airport and what they told me is that they still got no reply at all until 29th, November night time. Since i was supposed to have a very important in Singapore and i had nothing with me, all documentation needed to be prepared and printed out again, personal stuffs have to be purchased, I have suffered a lot from it seriously. Consequently, due to your airline's late reply that i received from the Lost and Found Centre , the conference have to be postponed to mid- February 2014. Moreover, my hand-carried baggage was overweight and i had to pay extra $55 Sgd for my baggage to be a check-in one for the flight back to Hong Kong this morning. I am now writing to claim for the compensation from your airline on the following items : 1. Extra fees I have paid for check-in baggage charges (HKG to Singapore) : $ 300 Hkd 2. Extra fees I have paid for check-in baggage charges (Singapore to HKG) : $ 55 Sgd 3. Personal Stuffs: $ 45 Sgd 4. A set of round trip tickets for free during mid- February 2014 between Hong Kong and Singapore Hope I can get the reply from your airline regarding the complaint and arrangement of the compensations as soon as possible. I wish it won't be happened again and wish your airline every progress. Yours faithfully, WAI SUM LI I am extremely disappointed to this airline, it is the worst airline i have ever seen.ELC
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May i know when would you like to reply the following email that has been sent on 2nd of December, 2013? your automatically email reply shown that i will be received the reply in 5 to 12 working days, however, it's due. Dear Sir / Madam, I am writing to complain about a mistake made by a staff of your airline, staff No. PX1517 who mistakenly forgot to put a baggage tag on my check-in baggage and my boarding pass for the flight TZ 221 on 27th, November, 2013 at 06:50am and consequently i could not be able to get my baggage on that day after the flight in Singapore. I had been waiting for 4 days to get it back until 30th, November. During the meanwhile, besides reporting to the Lost and Found Centre at Singapore airport, I couldn't reach anybody from your airline at Hong Kong station, even I have called the scoot airline customer hotline during the meanwhile, the customer officer apologized for being unable to give me any assistance as they have no contact number of the Scoot Airline counter in Hong Kong. I had no way out but keep communicating with the Lost and Found Centre at Singapore airport and what they told me is that they still got no reply at all until 29th, November night time. Since i was supposed to have a very important in Singapore and i had nothing with me, all documentation needed to be prepared and printed out again, personal stuffs have to be purchased, I have suffered a lot from it seriously. Consequently, due to your airline's late reply that i received from the Lost and Found Centre , the conference have to be postponed to mid- February 2014. Moreover, my hand-carried baggage was overweight and i had to pay extra $55 Sgd for my baggage to be a check-in one for the flight back to Hong Kong this morning. I am now writing to claim for the compensation from your airline on the following items : 1. Extra fees I have paid for check-in baggage charges (HKG to Singapore) : $ 300 Hkd 2. Extra fees I have paid for check-in baggage charges (Singapore to HKG) : $ 55 Sgd 3. Personal Stuffs: $ 45 Sgd 4. A set of round trip tickets for free during mid- February 2014 between Hong Kong and Singapore Hope I can get the reply from your airline regarding the complaint and arrangement of the compensations as soon as possible. I wish it won't be happened again and wish your airline every progress. Yours faithfully, WAI SUM LI Information: Passenger name : LI, WAI SUM Scoot Reference number: Y3JPQI Flt : TZ 221 (HKG to SIN) Date: 27th, November, 2013 TIme: 6:50am Returning Flt : TZ 220 (SIN to HKG) Date: 2nd, November, 2013 Time: 1:55am Contact person: LI WAI SUM Mobile phone number : 852-98169203 E-mail address: samantha05060@gmail.com
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For my entire adult life of calling customer service hotline of any industry, this is my first time getting shout by the customer service officers. Their male Filipino customer service officers are super rude. I called in with the desire of getting assistance for the problem that I did not cause - requesting for Travel Insurance Policy details, which I did not receive at all after full payment was made. All he can say is instructing me to call ACE Insurance. I then went on explaining I have been in contact with ACE Insurance for nearly two weeks now, they did not find any evident that I have purchased any insurance from them. He just kept repeating saying the same thing for nearly 10 times over the phone. Putting your customer on-hold without first informing them is a total violation of phone ethics. I waited and waited for nearly 20mins or so. I hanged up and called back, the second customer service officer is equally rude, when I told him he can forward the call to someone else if he thinks that he could not assist me, his answer is nowhere near what I would expect from a customer service, let alone for an airline company. He asked me to hang up and call back without a tiny slice of feeling sorry. By the third time, I managed to talk to someone humane. All thanks to her, I have thus send a positive feedback through their website with a feedback number #34596. I doubt the feedback will be read by the management first, but hope that the last "exceptional" officer that I talked to will get the credit for her excellence service. As to the two shouting male officers, I chose to just rant here. It will be futile for me to write a negative feedback only to find out that they will be the one who read it. I might still fly with Scoot, but definitely will buy insurance elsewhere.
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My review as at present, is the worst service I have experienced in an airline at reservatiomn / booking stage. I have requested a manager from Customer Relations call me on +61 418219538 urgently to discuss the cancellation of my flight and the unacceptable alternative proposed by Scoot. This has been going on since the 11th of October and despite being assured by Scoot staff of a return phone call, I am still waiting.
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When you log a case with Scoot, you receive a reply saying your case will be handled within 5 to 10 days. With such response time, things may have been reduced to ashes. Is this the tactic Scoot uses to discourage people from logging issue with the airline?
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I never seen such a lousy budget airline like Scoot. I encountered some issue as well as need clarification over something but the customer service agent doesn't know how to answer me and not empowered to refer my case to higher authority and expecting me to just sweep the case under the carpet and close the ticket. What a terrible way of dealing with customer, especially coming from an airline. Terrible customer service and lousy handling of query and issue.
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The worst Airline i ever met. Due to their on-line book system failure, I was misled to book two tickets in the same flight with same ID. When I complained to them for 1st time, they said their system allow customer to book two tickets, with the excuse that some fat people prefer to book two seats to enjoy more room. After i strongly complain this stupid explain, they said they will re-investigate. This time, they said that their system can avoid customer to book tickets, which obviously conflict to their 1st explanation!! However, two of the explanation never answer my question, which I believe is quite simple, when I booked the 1st ticket, why Scoot never sent me the confirmed Itinerary by email or even show from the website???? Still, they were arrogant to preen that their system is "perfect" and can't re-fund my 2nd ticket. This is totally hegemonism. Can anybody here give a suggestion? Anyway, i felt shame to Scoot air and now appealing to Consumer of Association of Singapore to complain to them.
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Scoots customer service and complaints dept are a dont care void and a * of time Go to newspapers, ACCC, tweet, facebook, you tube, at least you will tell the world and some will listen. Scoot wont unless its doing them wholesale damage. They are very dodgy, advertising name change fee's of $80 and then requiring nearly $500 , yes name change not flight change. cheaper to book another flight
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Scoot Airlines need to be more accountable. 1. look at the terms and conditions for their landing rights. to seen their compliance conditions. 2. Were Scoot do not refund a canceled service (not just allow a service credit) , I think this against Australian law. This practice needs to be stopped, Even Jetstar provide a back to your card refund (even if this is slow) The flight we had was OK and as were the crew , The meal so bad my wife said what is in this (nothing like the photo almost all liquid.) I now see you can upgrade the meal , not on offer at the time of our booking. However when Scoot changed or booking to a day later it left us with a lot of cost , Extra hotel booking Gold Coast , change our onward flight to Cebu Philippines , Cebu hotel booking cost us the same even though our stay is now one day less. Yes I know the terms and conditions Scoot booking allows for change to be made. But I think a true and proper refund option needed to be offered (Payment back to my card) Now that we have completed our flight I will further look at the legal obligations for Scoot to land in Australia , however I guess that the web booking is in compliance with Singapore law regarding refunds To bad because the Owners Singapore Airlines , I understand is owned by the Singapore government has a track record second non. With some fine tuning Scoot could become a good budget airline
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WORST AIRLINES!!!! DON'T DISGRACE SINGAPORE.... Looking at the comments...... You will imagine how bad SCOOT is. Similar experience encountered, unable to get our request processed. Email them numerous times, claimed non-receipt. Can't talk to the agent? Was asked to wait for reply from the email dept which never arrives. Would like to highlight upwards, the reply is "Sorry we do not have any email, no fax, you cannot only send the email to the generic mailbox" .... but i've already sent many many times.... Received no reply but generic responses stating that "we have update for your ticket request".... oh pls.... What is all the Senior Management of Scoots doing? They do not receive any complaint..... because there is no way we can get them...
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Any tips on how to get a complaint through to Scoot? I tried their online portal and am continually told there is was a problem submitting my request. I sent a Facebook message with my complaint only to be told that they don't have the ability to pass my complaint on. I tried emailing to the address above (info@flyscoot.com) but it bounced back stating that the address is invalid. I'm not keen ring as I have typed up a detailed email and the phone experience is not good going by other feedback here. Does anyone have any other email addresses? Thanks.
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I paid for a Tablet rental online and a week prior to my departure SCOOT informs me that the Ipads are not available and has said that i can only redeem my paid money for my next flight ticket within 6 months. This is pure robbery. They take my money for it than claim they do not have the product than pratically force me to book another flight ticket to redeem my money. Why the hell would I want to go for another trip overseas when I have no intention. It looks like they intentionally took my money when they knew there would be no Tablets available and only informed me 5 days before my trip. And all calls to the call centre in Singapore have gone unanswered. They are doing this on purpose. They refuse to answer their calls. I waited for 65mins on the line for them to pick. They are unrealiable and unhelpful and big cheats. I want my cash back thats all. I shall NEVER EVER USE SCOOT EVER AGAIN.
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PEGUSEUS AIRLINES ARE TRUELY THE VERY WORST AIRLINE IVE EVER HAD TO USE, THEY SHUT THE GATES ON US EARLY AND REFUSE ENTRY TO US AND 4 OTHER COUPLES, AND THEN GAVE US NO GOOD REASON FOR THIS, BUT IN DOING SO HAS COST US OUR ANNUAL HOLIDAY. COST OF £1650.00 POUNDS, THEY DO NOT ANSWER THERE PHONES FOR COMPLAINTS AS THEY GET SO MANY. DO NOT REPLY TO EMAIL AS WELL THIS AGAIN IS BECOUSE OF THERE BAD CUSTOMER SERVICES THERE STAFF ARE TRUELY AWFUL AND HAVE NO CONCERNS AT ALL WHAT THEY ARE DOING TO YOU AND THE COSTS THIS WILL BE TO YOU WHEN YOU HAVE MIST YOUR HOILDAY, DO NOT USE THE COMPANY, £10.00 PER KILO EXCESS TOO ..WHAT A JOKE
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Im in sydney, i bought 2 tickets for my bother and my neice, singapore - sydney return, the tickets are not in my email account, i want to know if it was good or not, the pop up message said call scoot first before trying to book again, i called 7 times local, and tried to call singapore scoot 3x, no one answers the phone. The savings i got from the fare is now lost to phone bills.....
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I am so annoyed at how difficult it is to get hold of someone at scoot to help me with some issues i have with the tickets i bought. There is only one landline number available in the website for Australia. No one ever picks up the phone when you dial the number! Now that Scoot got my money for paid tickets ( i bought on line) i couldnt even get to talk to someone as to where my tickets are! They deffinitely are NOt in my email! Talk to your customers SCOOT!
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dear sir do you have sydney bangkok flights or,which destinations ,you are operating at the moment from sydney. thank you.
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