Exactly! I experienced the same thing recently! My flight was delayed for 6 hours, but the customer service guys were so inpatient to hear my complains. I initially booked the night flight and planned to sleep on plane, so that meal and drink was not pre-ordered. However the flight was delayed till the second day which became a day flight lasts for 8 hours without meal and drink. Despite my wasted car rental on the second day due to flight delay, I only asked for free drinks and meal as compensation. The customer service even did not want to have a try to request for me but just said "no we cant do it". They even asked me to cancel my flight and they will compensate 20 dollars administration fees.... by AU and US regulation, in any case, if it is delayed by more than 3 hours, meal should be provided. I am just not sure where can we claim in Asia. Guest : My daughter booked a flight with Scoot Singapore to Brisbane back in March for a flight November, imagine our surprise when we found out today that they had changed the flight to two DAYS, yep not hours, days later! Arriving from Europe expecting one day to fill in Singapore then home ... lucky we checked today as NO notification had been received. Contact with SCOOT, you can have a travel voucher, are you kidding! Can she fly into a different port that same date, so at least she is in Australia ... no... are there any options? No... great then a refund... oh we will take twenty dollars admin for that! What?? To cancel a booking that she made in good faith and was more than happy to use that SCOOT changed without consultation or even advice? So lost forty dollars for horrid customer service and spent another four hundred to book another airline to fly on the day SCOOT took the original booking ... I will be telling everyone and posting on every forum I can locate!
How to add seat number once booking is confirmed?
My two friends and I booked a flight from Gold Coast to Singapore on 12 Nov. We paid $36 to secure 'front seats' so that we could disembark as quickly as we can. For some unknown reasons, we were assigned seats at the rear end of the plane as our reserved seats were said to be taken up. We were among the last to disembark and caused our welcoming friends a long wait! We were naturally very unhappy with this so I tried to contact the Scoot staff. It took me a long time to get through their line and longer time for the staff, 'Blue' to check. The staff insisted that Scoot has the discretion to re-assign seats and this is in the terms and conditions which customers accept when they do their booking regardless the payment of seat selection. The staff can only say 'sorry for inconvenience' but no refund of the S36 payment! This is BAD!
DO NOT, EVER, BOOK ON SCOOT. YOU CAN'T TRUST THIS AIRLINE. @#$%
Same as the person below. The booking page said that my card was invalid yesterday. Today, their ENTIRE booking system is down! It's almost comical given that I've just taken an exam on "information systems".
Confusing information for Seat zone
Scoot said my card is invalid and I re-tired for 2 times.. Now I am super worry that Scoot will charged me while viewing the below comments..
Careful what you say on Scoot's ( Australian ) Facebook page. Many are now blocked and all mention of Scoot's appalling treatment of customers has been deleted. It's 'almost' funny.
My daughter booked a flight with Scoot Singapore to Brisbane back in March for a flight November, imagine our surprise when we found out today that they had changed the flight to two DAYS, yep not hours, days later! Arriving from Europe expecting one day to fill in Singapore then home ... lucky we checked today as NO notification had been received. Contact with SCOOT, you can have a travel voucher, are you kidding! Can she fly into a different port that same date, so at least she is in Australia ... no... are there any options? No... great then a refund... oh we will take twenty dollars admin for that! What?? To cancel a booking that she made in good faith and was more than happy to use that SCOOT changed without consultation or even advice? So lost forty dollars for horrid customer service and spent another four hundred to book another airline to fly on the day SCOOT took the original booking ... I will be telling everyone and posting on every forum I can locate!
I booked a flight to Gold Coast in Dec 16 and my booking reference is D7CV7T. At the end of the booking, they offered me with a car rental promo with RentalCar.com. I took up the offer and made the payment but no confirmation of this rental was sent to me even though I was charged at my credit card. I could not contact RentalCar.com cos without confirmation reference number and they don't have record of my email. I contacted Scoot hotlines (call centers) on 5 occasions and raise a ticket for feedback for more than 1 month but they kept saying they escalated this issue to HQ but no followup response on this issue. Finally, they sent an email after 1.5 month that this offer was by third party and I will have to contact RentalCar.com myself. This is the worst Customer Service I have ever encountered and I wont trust Scoot for any offer in future.
We tried to add a bag online 3 days before our flight and it said internal server error. At the check in desk they told us it would be $140. We called Scoot and were on hold for 57 minutes!! They refused to do anything about it. * service, don't ever fly with Scoot!!
scoot will not accept my australian plastic card keeps declining...say card is invalid
VERY RUDE GROUND STAFF AT CHANGI AIRPORT rude and disrespectful behaviour of a service staff at the check-in counter called GAIL , a Chinese Singaporean girl i believed , she is wearing glasses and has single eyelid . On that day she didn't do check in but she was at the baggage counter on row 11 terminal 2 I check-in at Changi airport on 8/10/2016 around 10.15pm I had some problem with my baggage and Gail came to assist me in a very RUDE MANNER . i was advised to called my agency about my baggage by Gail but the way she talked to me like scolding at my face . She was even kind of throwing my check-in luggage back to me because i need to make a call to my agency to clarify about my baggage . Even when I came to talk to the supervisor about her behaviour , he called to her to meet me but her attitude was so bad like she didnt even care , just pronounced her name for us then went away like nothing happened and she even starred at me . I've never encountered such a rude service staff like her . Your company will definitely take some action to educate your employee on behavior with customers
Scoot have lied to me 2 times over the booking of my flight from Goldcoast to Bangkok i do not understand why an international company tells lies
1) The payment page did not show processing fee. But an additional S$40 was charged to my credit card and the OTP payment page. 2) Hence, I've CANCELLED the payment and wanted to re-schedule the flight again. 3) I go through the whole procedure again, and selected paid via Sign-post this time, and check SUBMIT. 4) I've read that the flight has been booked and requested for me to make payment at any Sing-post Branch. 5) However, then I received an email saying that my flight is confirmed and paid via Credit Card. 6) And to my amazed (in a super insecure and bad way) there is an additional S$40 charge, on top of the initial processing fee of S$40 (total S$80) 7) I've called Scoot twice, they ensured that the flight confirmation has been submitted and confirmed. 8) Sent me twice the flight confirm even. 9) My question is, how am I "accidentally" charged additional processing fee when I have not even keyed in the OTP? 10) How did this Transaction go through in the first place when I did not key in the OTP and that they can confirm that the flight has been book. 11) The amount has also been deducted from my available account. 12) They mentioned that this "accidental charge" will be refunded to my card in 7-8 weeks time. Why do they need so long to proceed a refund?
I did the wrong transfer money to Scoot at May. So i followed his procedure at May. Until now, i never receive my money. When i call to scoot, they only say the procedure will take 7-8 weeks. But until now already 5 months. Just call them 10 minutes before. They said again need to wait 7-8 weeks ... This company is very bad
in June 2016 I booked a flight for 23 august 2016 Sydney Singapore with a return about 2 weeks back to Sydney. For 25 august I book an onflight to another destination returning to Singapore on 3rd sept 2016 and to onfly to Sydney after 4 plus days in Singapore. I booked the cheaper flights and on 2 airlines as on the outward I had 2 days break and on the return I had 4 days plus break. Safe I thought even with a budget airline. Just as I was getting close ( a couple of weeks) to my flight out Scoot cancelled flights on both 23 and 24th august and booked me on a flight on the 25th arriving in Singapore after my onflight commences in Singapore on 25th. I contacted Scoot and they finally agreed to give me a return for my flight but only after 8 weeks....... maybe they have cash flow problems? I rebooked on another regular airline, but as I had opted for meals, extra luggage and early checkin on scoot the extra I had to pay was about $100 plus which I think from hindsight well worth the money as that airline(Qantas) left on time and arrived almost as per schedule. I think if I had booked Qantas in June and not waited for scoot to cancel my extra payment would have been less! There was a 1/2 delay on qantas due to head winds and the ride out syd-sin was a bit bumpy! After 8 weeks I did not get my money back and after 2 to 3 reminders they did eventually refund me my original payment. I honestly of the view that if I did not chase them numerous times, they never would have refunded. I am glad I did not fly scoot and lose my baggage or suffer delays and cancellations at the airport etc. the extra 100 plus bucks was well worth the money.
This is a funny one. My parents were coming to singapore and the flight was delayed landing for more than 2 hours. I call the call center and the guy was in Philippines. He does the live tracking and tells me that the flight should have landed by now, and the information he has is that flight should already be in Singapore. Used a third party website tracking flights and found that flight was still over Malaysia. the flight much later than arrival time. If the call center people dont have the means of knowing where their flights are, how can they assist their customers in future for any inquiries relating to relatives or anything relevant. I have a lot of clients using scoot for first time as it is cheap, but almost everyone complains about delays and not using the airline again. Sooner or later it will affect their business, so they better start improving.
My friend booked my flight from Japan to Singapore using his credit card. he is in Singapore. I am afraid I will be refuse from embarking. What to do?
I have already sent you email regarding for Confirmation of Luggage baggage In Below International Ticket for 2 Pax from Atq to Sin on SCOOT Airline In this ticket 1st pax Mr Utkarsh Maheshwari have a Student Visa for Singapore, 2nd Pax Mr Mukesh Maheshwari father of Mr Utkarsh Maheshwari, going to Singapore only for Dropping his Son Mr Utkarsh Maheshwari have a Student Visa for Singapore, So you are requested please look on this issue & reply on Luggage Baggage for Mr Utkarsh Maheshwari have a Student Visa for Singapore, immediate as soon as on urgently basis
I booked a flight with Scoot. Then I called the helpdesk on Saturday 13th August 10.50am and spoke to helpdesk aganet Travis and asked for an invoice or official receipts. This is because my company's accounts department require an invoice for us to claim for the flight ticket. After making a few calls, agent Travis advised me that Scoot does not issue official receipts or invoice. Travis told me to claim with the itinerary instead. I explained that my accounts department would not accept that, Then I asked Travis if he could help get someone to write me an email explaining that Scoot does not provide official receipts or invoice. At least I can show it o my accounts department. Travis asked to make more calls, and I agreed to wait. When Travis returned, he told me to submit the request to the online feedback form. At this point I asked to speak with his supervisor. I told him that I have no confidence that my request in an online feedback form would be answered, if a human being would not even help. Travis put me on hold, yet again, then advised that there's no supervisors or managers around. When I finally tried using the online feedback form, I realized that it was not a form. Instead, it's a search engine for Scoot's FAQs
i enjoyed flying Scoot ,and i travelled from Singapore to Sydney on 1st August 2016, flight tz2 but my dissapiontment stems from the duty free on board, the man beside me was waiting,as well as another woman across from me, including myself, i asked the scoot lady when duty free was to be available ,and was told after the food had been brought out, i waited for app half an hour after,no announcments ,and no trolliy,i then asked the lscoot lady and was told it had now finished and i could not buy anything,i had told my wife i would bring her back the Singapore slings that are sold on board, it was not only me who was dissapointed ,but i believe there would have been many other people on board as well. i happy to disscuss the issue if you like on the following number 0422437112 with regards Geoffrey ward
This will be the first and last time that I and/or any of my family members will fly in Scoot. My aged mother and teenage daughter were returning from Chennai to Singapore on June 20, 2016. Though we had ordered and paid $60.00 for dinner whilst making our ticket booking, no food was offered. No drinks was offered, until my mother asked the air-hostess for some water. Both of them came home, tired, frustrated and * . No pillow was offered for them though it was a night flight. I called Scoot customer service on the same day and lodged a complaint and the lady who answered the call, told me that they will refund the money and that she will get back to me within 3-5 working days. Now it has been more than a month, and nobody has called me on this. ROTTEN SERVICE that is what I call them, but so eager to make us pay for each and every thing.
i book scoot flight, but turn out to the airport and was said bording close? i was there 55 mins before the actual take off. and pleaded the staff to let me in the flight. but the scoot staff just don't want to let me in. and simply ask me to buy any air ticket with another airline. that day was the last day of my visa stay in Australia but was not allowed to travel bk.. so many trouble for me after that. i ask scoot to refund me my money, but simply said they cant refund. very frustrated. why can't they just return my money back? what are they gonna do with my money? extra cash in the pocket or wat? Terrible experience
Hi Team, I have made a ticket purchase with scoot voucher and remaining amount was paid from my debit card. Now I want to change the flight since my trip is postponed. But I am unable to change the flight. Below is the error message I am getting. 3004 AuthorizationPaymentMethodNotAllowed Agent is not authorized to use this payment method. Payment Method Code = VA Payment Method Type = Voucher. Restricted by the agents location. LocationCode = TZWWW Please help me in changing my flight. Thanks Kalaivani K
A most dissatisfied customer. I purchased a ticket online last week. The credit card transcation appeared as failed. So i typed again with the same details. It went thru. But i was in for a shock. 30mins later i got 2 emails saying transcation went thru. I was billed twice for the same ticket. I called scoot immediately. But the staff said scoot passes online problems to the customers. Its customers bad luck to have been billed twice. They will not refund it. I was shocked. I had to argue and they said they will reply in 3 days. I called in 3 days and they said in another 3 days. I called a week later the counter staff said 1 month. They just seem to be avoiding the honest way of refunding the wrongly retained money. I asked for the singapore local office and helpline. They said it was a secret. They are unable to reveal it. My sincere advice to all. Pls be careful before you purchase on scoot. There is no gurantee that you will not be billed twice. If they bill u twice they will not refund it. Strongly consider an alternative airline
I am searching for customer feedback online form scoot. I cannot find any. Where can I get one. Please send it to email@example.com
Terrible experience with scoot. Stolen handphone charger from luggage. Tbh I did not lock that side compartment of the luggage bcoz I needed to charge at the airport. I was 100% sure I kept it, zipped up and sent it for check-in immediately. When I collected the luggage, it was unzipped with the charger missing. Wow. Never again scoot. You can keep it. Flight was also delayed btw due to technical faults. Cheap tix not worth the lack of integrity. Flight number TZ301, BKK to SGP on 12 July 2025hr(thai) to 2315hr(SGP).
Hi, Is there any chanrges to change the date othern than the difference in the air fare?
My family traveled from Gold Coast to Singapore thinking they were traveling Scoot Biz after winning a Bid for Biz upgrade and paying my money immediately for it. On arrival at the airport they were downgraded back to economy as the plane they sent was a 787 - 800 and no Biz seats were available due to not enough seats (only 21 on the 787 - 800).. they were among 8 others faced with the same issue. On talking with now 10 different people over 8 weeks that were based in Manila and Indonesia and my dispute being escalated (so they say) I am still waiting for my refund that I paid for Business and didnt get. This is a simple claim of monies paid and goods not received but trying getting Scoot to acknowledge it. So I am now heading into week 9 of calling Scoot having to explain each time to call centre teams that really couldn't care about what we have paid. All I can say Scoot is you are letting your mother company Singapore Airlines down and why you will not pay a legitimate refund to your customers is just not right. Scoot, read your reviews, they are bad, you will not succeed with reviews you are receiving. To the Australian CEO who runs Scoot.. please look after your passengers or it will all go bad. Yes it may work well for you when all goes well with your passengers but please read your reviews to get the truth and the full story. Thank you
hi our booking is WD634U we departed from Singapore to Perth on the 12 june 2016, our family of 4 booked extra leg room for $472 return , however the airplane was changed we end up siting at the different leg room arrangement. the flight attendant asked us to write in email so we can get our refund for 4 of us. i also email this message to your email, pls response asap.
The amount of lost luggage posts from passengers who fly with FlyScoot is quite shocking! Tried to call to find out any kind of information regarding lost luggage and the number on their website in the "Luggage Recovery" Page doesn't even work! Called their main customer service number and some lady says, "Hello, how can I help you..." I kindly tell her what about the situation and I have done already and guess what? She went silent and didn't say anything! Clearly she was still on the line seeing my mobile was still very much still connected! After many of the stories and posts by passengers, this problem seems to be a consistent occurrence. There have been a few posts that has caused me to be a little more suspicious. I know a little bit about what goes on with luggage and what happens before it goes on to the plane because I used to work for a freights company. My younger brothers luggage has gone missing. He told me that he checked in but he noticed that his luggage was not tagged. He then asked the lady why she didn't put a tag on his luggage and she reassured him that a tag was not necessary which left him bewildered. Now his luggage is lost. He has nothing with him and has had to buy clothes because he had everything in his luggage including all expensive technology and clothing. I personally think there should be an investigation!!! I'm more than happy to forward this story to a couple of friends who work for 7 News. I'm sure they'll love to eat this story up! But before that, need to get my lunch sorted. I've given up on getting his luggage. Judging by other stories......getting your luggage back is like trying to bleed a rock!
My Trolly bag is missing plz give me aa Trolly bag plz my Trolly bag is * blue and compnay name is Safari plz help me
LOST MY BABY'S BAG ..BAD EXPERIENCE.. flight from singapore to gold coast.. i went for vacation therefore need to buy for all his clothes fortunate i bring milk and jacket in my handcarry..scoot trouble
Hi, I've the same treatment as you from scoot! I flew on TZ237 from Guangzhou to Singapore and it has been one week since my luggage has gone missing! Called scoot and scoot says that a different department is handling the case. The person who replied to it was Edward from the scoot team. All they did was to pushed the blame away. I even called Guangzhou airport BUT TO NO VALID. SUPER DISSAPPINTED WITH SCOOT!
BRAVO SCOOT, push the blame more!!!
I flew on TZ301 from Bangkok to Singapore on 10 April 2015 with a checked in luggage of 25kg. Upon arrival at Changi airport, there was no sign of my luggage. My husband filed a
I booked a flight from Thailand to Australia, departing Bangkok at 8:25pm, connecting through Singapore (2 hour transit time - quite acceptable). However, the flight from Bangkok has now been cancelled, and rescheduled (as a different flight number) 4 hours and 35 minutes earlier (transit time now 6 hours 30 minutes). I am unable to change other commitments to enable me to catch this earlier flight, and I must be in Sydney on the following day. Scoot has fare conditions Section 9.2, stating; "If Scoot has to make a significant change/cancellation more than 24 hours before your scheduled departure time, we.....will.....provide you with one of the following options: # Rebooking at no additional charge.....etc # A voucher equal to the itinerary value.....etc # Any other options set out in the Scoot schedule change or cancellations policy applicable in your jurisdiction!!! As I am in Australia, I select the option above, for 'your jurisdiction', and I am directed to Scoot's policy document 'australian Passenger Flight Disruption Policy', which clearly states under 'Delays and Cancellations'; "Scoot's Conditions of Carriage set out your options when flights are DELAYED, RESCHEDULED OR CANCELLED (my capitals). In addition to those options, if as a result of factors within our control: a....... b. we make a significant change to the scheduled flight time which is not acceptable to you and we are unable to book you on an alternative flight which is acceptable to you, you may elect to not take the flight and instead claim a full refund of the fare for the unflown flight, together with any taxes or charges you may have paid in respect of that flight." Well, trying to claim a full refund (by their own, very clear, policy wording) is completely impossible. Scoot refuse to acknowledge their own policy wording and even try to 're-word' it by using the term 're-timing', saying it's different! My flight has been cancelled and reschedule - clear and simple, and it is not acceptable to me. Refund? Forget it. Scoot are completely disreputable and dishonest. I have been told lies by the Manila phone centre (which appears to handle every county's enquiries?), and told that I do not understand the wording! English is my first language, and I have studied business law! Scoot deserve every bad review they can get, as the management obviously condone, and possibly encourage (?) this disgusting customer centre's attitude and operation. DON'T EVER TRUST SCOOT DON'T EVER FLY SCOOT
My wife(a mother of two)received an email offering AUD$40 off if she booked a flight by today(May 8)for a period between July and August. She decided to visit our daughter who lives in Singapore and booked with Scoot. Well, nothing is what it seems!! She booked online and received the $40 off but then was not allowed to pay by direct debit with Poli so was charged a credit card commission fee of $20. When we rang Scoot for an explanation, we were told that because it is a discounted fare, we cannot direct debit. What a fraud is that original offer.
They change flights ,but will not allow the passengers to review and change them back ? The customer service is a call centre, and know nothing .Only good thing is the Plane ,as for fly scoot save loot ,my wife and i will now be stuck in Changi for 7 hrs en route to Bangkok ? and pay for all extra baggage and food ,better flying direct nect time thanks Scoot
Encountered problem during online booking. Review and Pay page keep refreshing after completing all required information and Credit card details. Called the Call Center for clarification but the staff just created the booking at a much higher price and charged to my credit card without my approval. Call Center Supervisor promised to look into this case and notify me within the day. However, have not heard from him. Try to contact him and he is either in a meeting or on another call. Scoots has a first class customer call center indeed.
they changed my flights ,i then asked if so- can i change a flight ,they infomred me ok that there were seats on that flight i wanted, and they would not charge me booking fee.However the flight were $50 more on the flight i wanted ,i went online to check ,guess waht the same price ! they told me lies caught them out now they will not speak to me ,waht a joke .
Our flights (Coolangatta-Sg-Bangkok) haven't even started and already suffering BOOKING/FLIGHT CANCELLATIONS * & lies from SCOOT! NO REFUND OFFERED...so will be forced to stay at Changi for 7 hours (previously 2 hours) with our 3 year old son... then landing us in Bangkok at MIDNIGHT! On-line SCOOT representatives (from the Philippines) can only state the problem is due to "OPERATIONAL CONSTRAINTS"... and will not elaborate! Our original Sg-Bkk flight (with their partner carrier "Tiger", Flt TZ 302) was "cancelled... so we must take the much later flight". HOWEVER... when I checked with Tiger Air directly the same original flight booked (TZ 302) IS flying and as per the original time!!! How stupid do SCOOT think people are!
no india address & contact numbers found . which available not working mail sent comes back what is this a airline or......
I flew on TZ301 from Bangkok to Singapore on 10 April 2015 with a checked in luggage of 25kg. Upon arrival at Changi airport, there was no sign of my luggage. My husband filed a lost luggage claim with SATS under File ref: AHLSINTZ11042016002424. My baggage tag number was TZ171161. We were told to wait for their call the next day to see if our luggage could be located. We waited but did not receive any phone call from SATS. On 11 April, my husband called SATS and was informed there was no reply from Scoot Bangkok. We waited another day and on 13 April, my husband called SATS again. Again, he was informed that Scoot Bangkok did not reply to the email. Since losing my luggage, I have gone online to read of many horror stories of luggages being lost on Scoot flights and the indifference shown by Scoot in all cases. Scoot did nothing to help the passengers, and instead passed the buck to the managing agent! If I had known this ahead, I would definitely not have flown on Scoot. I am writing to request that Scoot assist immediately to contact Scoot Bangkok to find out the status of my lost luggage. I have been putting up with great inconvenience and stress of losing my belongings, and I expect Scoot to handle this professionally and promptly. Please do not tell me to deal with SATS. This is a problem that Scoot has to take care of. What is most disappointing is that Singapore SATS can tell you that they have sent emails to them everyday and still no reply. They can't use the phone to call Scoot Bangkok.
I have selected seats, can i change seats?
To Whom It May Concern It was our first time to take Scoot airline and we really had very bad experience on our Tai Pei trip. Flight No. TZ202 Singapore – Tai Pei 00:55AM 6 Mar 2016 Flight No. TZ201 Tai Pei – Singapore 03:45PM 9 Mar 2016 1. Last Minute informing flight delayed and delay exceed 3 hours (Flight No.TZ202; Booking Ref: L8I9FT) Our flight TZ202 original departure time is 00:55am 6 Mar 2016, after we reached airport, we got shocked to be informed via sms at 8pm that our flight was delayed to 03:55am 6 Mar 2016, it’s so last minute to inform the passengers and due to this we spent 6 hours at airport in the midnight without any compensation. 2. Unfriendly, Ineffective and poor Scoot services at Tai Pei Airport (Flight No.TZ201, Booking Ref:BBFKGX) We understand that passenger should be check in at least 1 hour in advance, our flight is departure at 3:45pm, and we reached check-in counter at 2:35pm, we didn’t expect the queue is so long and after we queue for 25 mins, finally it’s our turn and it’s 3pm, receptionist told us that system has closed and can’t accept any check-in guest. We feel very shocked and told them we reached earlier than 1 hour and it’s not our fault due to long queue, we asked for help if they can help us to inform the person in charge to allow us to check in, he said he can’t do anything and ask us to check with scoot Agency counter “Chang Long”. Scoot agency also said they will not help us to call or book or reschedule flight, they just simply hand us scoot hotline, and did not further assist on this matter. With so surprised on their attitude, we tried calling both Tai Pei and Singapore Scoot hotline each 30 mins without avail which we felt so helpless that NO ONE from Scoot can assist us, after 1 hour long waiting time, we gave up due to expensive overseas call expense. we notice that scoot hotline is just a formality, it will never get through the call, and it’s very urgent as it’s just left few hours to next flight timing, we felt so anxious and helpless at that time, in the end we had no choice to book next early flight online with high cost around SGD 350. We believe that a good reputation and customer service are the most important things for Scoot Airline. However we feel very disappointed on scoot poor services, we urge Scoot will make a reasonable compensation to us on above mentioned matter and also hope scoot can make improvement on customer’s valuable feedback. We hope Scoot will consider and escalate this matter seriously and look forward to hearing from you soon. Regards, Ma Yan
Don't take scoots if u have choice!!! Required me to reconfirm my paid scoots return flight or will be cancelled via call center AND the Q time is over 40min!! really suck service. U lost a frequent flyer.
Hi, I lost my transit flight because Qatar airways flight was late +5 hours and they didn't want to refund me cost for the new tickets that I had to buy for my next flight. They said that they would compensate if the next flight was connected to their e-ticket. I am very disappointed of this 5 star company. I had some late flights before and those companies even called other companies to let them now that the flight is late and they waited for other passengers. They just didn’t care because my next flight was not connected with their ticket and they said that it is not their problem.
Guest : Never fly scoot if you have a choice. Flew with them on three occasions sin-melbourne route and twice they forgot my pre-purchased meals and I had to ask for them. Cabin crew generally lack manners and tact in dealing with passengers - have also seen the staff rudely telling passengers to go back to their seats and to upright their seats in preparation for landing. Mate are you serious. Get over it. Look at some of the other complaints in this thread, compared to them yours is like a boy complaining about getting 4 scoops of icecream instead of 5. The airhostesses are busy and need to get all the seats upright and people sitting down efficiently, don't expect them to simper to passengers.
JamesT : Worst customer service of any airline I've every flown - that's if they even pick up the phone. I had to call 3 times, on hold for more than 20 minutes each time before finally getting through to someone. That someone was curt, impatient and dismissive. Told me loudly, interrupting what I was saying, to go on the website and manage my booking from there. I was trying to explain I had not yet made a booking, I just wanted confirmation of some information prior to making my booking. Apparently this is the equivalent of calling to tell someone you are about to set fire to their house, judging by the attitude I got. This is the 3rd time in some years I've had to call them and nothing has improved, hence leaving this review. It is strange how such a good looking airline can have such appalling customer service. I was dreading the call and was not surprised. Because I knew how bad the call would be I spent more than half an hour reading the entire website, the PDS, the Fare Rules and any other document trying to find the info (is there a restriction on how soon before the flight you can book, using the one time flight change option) but couldn't find it.
Book Scoot M4WIKC in 10Jan 2016 with Insurances Money withdrawn from my sister bank account but when receives the mail confirmation showed no status of insurance. It means Scoot "Cheat" us but it is ok as maybe the source of the problem might come from error system then my sister called again ,my sister named Sasithorn N, 17 Jan 2016 contacted Call center name Mrs.Narin confirm there is some source of insurance but still not show up then she will keep chasing ....and everything turn to silent.... 20 Jan 2016 contacts Call center name Supaporn around 2.15 PM no response for insurance. 21 Jan 2016 contacts Call center , my sister can't remember her name and everything still keeps silent 25 Jan 16 contacts Call Center Janjira said submit all detail to Singapore but everything remained silent till now..... 10 Feb 16 contacts Call Center again 3 times ,but know only can't do anything for insurances and will return my money back within 4-8 weeks. My question is 1.what takes Scoot so long to be cooperated why you keeps customer * the time to chase you by call. 2.As Scoot gets poor system how comes customer has to suffer with this why Scoot team can't find the way to help customer like other airlines. 3.4-8 weeks in process to refund money back, is this the way International company do ? you get our money no response, no help, no assistance but once customer chase you say "all I can do is refunded your money back" how come you leave this till customer chases you ,is this the professional way? Can say so upset for this case, I will post to other to beware and not to use Scoot you can check within the same person name who books this flight, we also get another booking around 30 seats and we plan to travel aboard every year. Will warn anyone who use Scoot.