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Sunwing Airlines Discussion
Hello guys, Is there someone who go to the Court with this amazing company who have only rights for everything, but NO one liability?
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I was just ready to book vacations with Sunwing but something told me to check what former passengers are saying. It is hard to believe that a business that depends on customer satisfaction can be so customer unfriendly. With so many bad reviews, I have no choice but believe what I read. You saved me a lot of stress.Thank you all.
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Like everyone else on this forum, 8 days before departure Sunwing advised us that our non stop flight from Edmonton to Montego Bay is now stopping in Regina for 1.5 hours. Had we known in advance that there was a layover, we would've booked with another airline. I'm beyond mad that 90 minutes of our valuable vacation will be spent in a plane on a tarmac instead of flopped out on the beach. This assumes there are no further delays, which is highly doubtful. Sunwing misrepresents the flight schedule, take your money and then hide behind an email address. They need not bother trying to pacify us with a meager $100 voucher for our next Sunwing holiday, as there will never be another Sunwing holiday!!
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This is the worst airline I have flown with. I travel extensively and have flown with BA, Air Canada, JAL, Cathay Pacific to name a few. I understand flight delays, especially when the delay is related to passenger safety and issues with aircraft safety. My last experience was the same as the previous, extensive delays, misinformation from ground staff etc.. Initially we were told that the flight was delayed for 11 hours, at the 10th. hour, they extended the delay for another 3 hours. This went on and on until we gave up and went home. We were told initially that the aircraft had mechanical problems in Los Cabos which caused the initial delay. Then we were told that the flight crew had exceeded their duty hours and needed to rest before they could fly again (what about another crew ??). When passengers started to get upset and asked questions, we were told that the aircraft which was on the ground in Vancouver waiting for the crew to get rested had departed for Calgary and would return in 3 hours (that explains the ongoing delays). So Sunwing brought in another crew to fly the aircraft to Calgary, but kept the passengers who had been waiting for over 12 hours to depart for Mazatlan waiting? Things got so bad, even the airport security staff told us that they had heard many bad and negative comments about Sunwing. One security staff told us that he/she flew with Sunwing to Toronto and experienced the same thing. He/she made a vow never to fly Sunwing again. Do yourself a favour and stay away from this airline. The last thing you need is added stress before you leave on your well earned vacation. We have been treated badly by Sunwing twice, but never again.
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My first Sunwing flight and guess what.....we were supposed to be in the air 35 minutes ago and the plane isn't even here yet. They say it qill be 1 hour and 45 minutes late...
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Booked an all inclusive trip for my nephews destinations wedding to Cuba with Sunwing...never ever again would I recommend Memories Veradaro for anyone to stay at...the employers can hardly understand English they ran out of alcohol everyday if not every other day... The food was absolutely disgusting...unless you paid to go off the resort...should of realized it was going to be an awful trip when the bus dropped us off to the wrong Hotel upon arrival...the tram service was lousy...you would wait fir it and the drivers would driver on by you...so Cuba never has to worry about my family returning...there was 23 of us p .s. Bride and Groom were the best of the trip and they were our hopes from not hopping on the next plane home...was there Nov 24 to Dec 1 2015
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Booked a trip through Sell off vacations and the flight was Sunwing. Very disappointed. Arrived at the hotel in Cuba at 4am and found out we didn't have rooms booked until 4pm that afternoon. Sleeping in the lobby wasn't an option. After much discussion we finely got a room at noon it was above the kitchen we couldn't even sit on the balcony as the stench from fish cooking and such was awful. We paid $100 extra for an upgraded room and a king size bed. The view was no existant. Hopefully will never have to travel with Sunwing and buy vacations through sell off vacations.
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BEWARE DONT BOOK WITH SUNWING Booked a Trip to Santa Maria Cuba in Aug for Dec 13 2015, choose this Direct flight for the time it was leaving and returning. 6 weeks later received a notice that the flight was moved up an hour o 6 am No Problem. 2 Weeks later received another notice its now leaving only at 9 am and returning Dec 13, 5 hours later now this causes problems for us and a couple travelling with us. We are loosing a day holidays have to rearrange all prearranged plans and will loosed days work. We both emailed Sunwing and both received this form letter We looked into your file and respectfully, we would like to address the fact that we understand and acknowledge that flight changes are not usually great news, they are however periodically a necessary reality in our industry. Flight schedules are arranged many months in advance of their intended departure date; however, due to various operational factors, it may become necessary to make amendments to the schedules. When booking with Sunwing, you agreed to accept our Terms and Conditions where we do stipulate that ‘All flight times, airlines and type of aircraft, as well as itineraries, are subject to change with or without prior notice. We reserve the right to substitute alternative airlines or aircraft types and to add en route stops or make any other operational changes at our discretion with or without prior notice. Operational changes can occur which may result in the need to reschedule or cancel flights. Sunwing Vacations regretfully cannot accept responsibility for lost wages, missed holiday time or any other additional expenses incurred as a result of changes in flight times.’ Please note that your seats will remain the same. We sincerely apologize for the inconvenience this may have caused to you. I asked to have a supervisor deal with this then was told to Please contact our sale centre at 1800-668-4224 and ask for supervisor on duty. I call and spoke to Wanda she was very unprofessional. I told her I was asked to call and speak to a supervisor. I had to retell the entire problem and concerns I had. She then told me this was not a valid concern and requited the form letter I got. 45 minute she refused to let me speak to a supervisor and sat on the phone huffing and puffing making rude comments. Finally I Victoria came on the phone and yes she was very helpful, kind and understanding. Did get off the phone feeling much better. BUT she was to get back to me the next day and has not its been a week I cant get her by phone no matter what time. SHE JUST LEFT FOT THE DAY is what I'm told. She was all Smoke and Mirrors. HAVE NOT EVEN LEFT YET AND IM EXTREMLEY WORRIED ABOUT THIER CUSTOMER SERVICE AND WHAT OHTER FORM LETTERS WE WILL BE QUOTED. POOR CUSTOMER SERVICE
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Didn't even have the change to fly with this airline because my husband had go off to syria to combat, and they would not reimburse us or credit us for another trip, completely ruined our christmas. Completely disagree with this airlines mentality as they DO NOT SUPPORT military troops.
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WE have only traveled to mexico once, 2013 from regina to cancun, had the 6 hr delay bs, and this year after reading this forum decided, not going to happen again ! went westjet , sundog should be the name of this airline not sunwing ! they are now going to charge for drinks and they call it (meals ) ha! ha!
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We were flying to Cancun on a Sunwing flight, arriving at 9:00pm on a Saturday. The flight was ok - very little leg room and uncomfortable but you get what you pay for. We got our luggage and went outside to get our shuttle. We had to wait about 30 minutes for the shuttle. We got on with 2 other couples and were told we'd be the 2nd (out of third) dropoff. The drive would be about 1 hour an 15 minutes. We dropped off the first couple and assumed we'd be the 2nd couple to drop off...but the driver pulled into another hotel for the other couple to get off at...so now we were the last couple on the shuttle. We're at about 1.5 hours of travel time at this point and our driver didn't know where to go. He asked us for the address. Thankfully we had it but he just shrugged his shoulders. He couldnt speak English so there was no way to communicate. He pulled into a gas station (at around midnight, in Mexico) to ask for directions. We felt completely UNsafe in a foreign country, with no means to communicate. Our driver was older and it was pouring rain and he was driving about 20km/h on the highway, with his window down so he could look out the window. I was getting soaked but just wanted to get to the hotel ASAP. Finally we got there after about 2 hours...we were literally 5 mins away from the 2nd dropoff but he got lost. This is unacceptable. I've travelled with other airlines and the shuttles are always on time and has an English representative to bridge the gap and never gets lost... I will never fly Sunwing again.
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Just came back fr om a vacation in St. Maarten with Sunwing. Never again. Luggage was lost on the way to St. Maarten. It was a direct flight so NO idea how THAT happened. Sunwing rep in St. Maarten was very sweet but didn't know a * thing about anything. She had to refer to her supervisor for EVERYTHING. When I asked to speak to the supervisor directly, she wouldn't even come out of her office to meet with me, but spoke to me on the phone and was INCREDIBLY condescending. I am back from my vacation, still no luggage, no response from anyone on when i may get it back, in fact - they don't even know wh ere my bag IS. When i got off the plane in Toronto, I walked straight to a Sunwing rep to see what my options were. The first words out of her mouth were, "I don't know....." and i just walked away. SO, Sunwing puts a weight cap on your hand luggage (10lbs) and weighs it when you check in - which forces you to check your bag and THEN they go ahead and lose it and THEN give you the run around when they can't find it. Everything about the customer service I've received (when the COMPANY messed up) is disgusting and definitely NOT worth the hassle of the cheaper air fare they advertise. I would rather pay the extra and deal with people who know what is going on, than this bunch of brainless, 'cooler-drinking' pack of monkeys.
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Booked a direct flight through signature 6 dasys ago. Received our itinerary today and flight is now going through another city and will have to leave an hour and forty five minutes earlier. We are still a month away from taking our trip, what other surprises are awaiting us? The last time we flew with signature/sunwing thery changed the flight the last week before we left. Seems like there is no way of getting away from getting screwed over with this outfit.
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Booked a direct flight through signature 6 dasys ago. Received our itinerary today and flight is now going through another city and will have to leave an hour and forty five minutes earlier. We are still a month away from taking our trip, what other surprises are awaiting us? The last time we flew with signature/sunwing thery changed the flight the last week before we left. Seems like there is no way of getting away from getting * over with this outfit.
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the worst experience ever! it offers the lowest price but you have no permission for baggage small carry on size and... much better to pay more for another airline instead of paying lots of money for your luggages. customer service do nothing for you
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PLEASE SHARE THIS! We need to get the word out...I am posting this so that all my friends and family know to never book with Sunwing vacations. Last Friday we got up at 2:30am to catch a 6am flight. We flew for half an hour then flew back to Edmonton and all we were told was the plane was broken. We then sat in the airport until 3pm (8hrs sitting in the airport uninformed) and were lied to by the crew who told us that they were flying in a new plane from TO. We were given $15 in meal vouchers but it could not be used for drinks or in more than one place. When we finally got on the plane it was the same one! People were having anxiety attacks bc it was the same plane and there was no information given to let us know the "trim" issue had been fixed. We then had to stop in Calgary for a crew change, which added another hour to our trip. We were then served a meal they called pizza which was a piece of dough. They had the nerve to still charge $3 for water and $3 for snacks after all of that. They also had one bathroom working on the plane and the flight crew did nothing to make things better. We arrived at 11pm in Mexico, one day short of vacation there. They thought they made it up to us with $75 vouchers (turned out to be $55 only in usa dollars) for their Sunwing tours at the resort. The one we did..deep sea diving..it was * too. And now we are stuck in the airport in Mexico and have been told there is something wrong with the plane again. Apparently a screw missing from the tire or an issue with the landing gear...no facts...and we need to wait for a new part IF they have one. We have been screwed around, lied to, not treated well by the staff, etc and obviously Sunwing does a poor job of maintaining their planes. Do not fly with them. Ever. Update: we arrived in Edmonton 2 hours late and then waited an hour for luggage..that is not an exaggeration either. What a joke.
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Guest : Unfortunate that consumers are not protected from such scandalous practices. Still pursuing options with Consumer Protection and BBB, I say "false advertising". Flight delay due to weather or technical issues are understandable but significant itenary changes five weeks from departure is ridiculous. They hide behind their "terms and condition" clause. Poor management on their part should not affect the consumers wallet. NEVER AGAIN....Sunwing needs to go under. Guest : My husband and I boarded a flight to Cabo to celebrate special birthday. Before we took off he became unwell and flight attendant called the paramedics from Toronto airport who advised us to leave the plane so he could be properly checked out. Thankfully he was OK, however we lost our vacation. We had taken out cancellation insurance with Signature, but they would not pay out as it only covered cancellation up to 3 hours before and we had already boarded the plane. Our trip interruption won't pay out as they said trip hadn't commenced. I asked Signature/Sunwing if they would give us a credit for future use, but they were not interested in helping out. Customer service of Signature were very abrupt and just not sympathetic at all.[/QOUT Try your credit card company as you may qualify with them---they would charge back to travel agency]
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Unfortunate that consumers are not protected from such scandalous practices. Still pursuing options with Consumer Protection and BBB, I say "false advertising". Flight delay due to weather or technical issues are understandable but significant itenary changes five weeks from departure is ridiculous. They hide behind their "terms and condition" clause. Poor management on their part should not affect the consumers wallet. NEVER AGAIN....Sunwing needs to go under.
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NEVER EVER will we fly this airline again...heard they were good at changing your flights and they did...heading to Aruba in a couple of weeks and now loosing a day of our trip....this sucks! The more we share this with others and don't use Signature/Sunwing, then maybe they will get the message and smarten up....Or go bankrupt!
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Upon leaving varadero the sunwing checkin rep said baggage is 3 lbs over, i said give me one of the bags I'll put the coffee in my carryon. He says no i will do you a favour and allow it. He prints the passes then says to me and my wife- i deserve a tip. I just ignored him and we walked away. Arrived in toronto one of our bags missing. Seems if you dont tip the sunwing rep they make your luggage disappear. Been 6 days still no show. Sunwing shakedown. Rule of thumb - if sunwing rep asks for a tip - just give it to avoid any hassles.
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My husband and I boarded a flight to Cabo to celebrate special birthday. Before we took off he became unwell and flight attendant called the paramedics from Toronto airport who advised us to leave the plane so he could be properly checked out. Thankfully he was OK, however we lost our vacation. We had taken out cancellation insurance with Signature, but they would not pay out as it only covered cancellation up to 3 hours before and we had already boarded the plane. Our trip interruption won't pay out as they said trip hadn't commenced. I asked Signature/Sunwing if they would give us a credit for future use, but they were not interested in helping out. Customer service of Signature were very abrupt and just not sympathetic at all.
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Avoid this airline they always delay they don't have enough planes I just found out about it never with sunwing again
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Over the past 10 years, we have flown Sunwing many times, Transat, American, Delta and West Jet once. Found most all to be comparable, and generally acceptable (except for Delta), but we fly Sunwing the most. Given the vacation package costs were not overly expensive, we've always felt that they've offered good value for the money. Was every flight perfect? Definitely not, but Sunwing doesn't charge top dollar, nor claim to offer industry first-in-class service either. They do OK for what they charge. For us, if not for modestly priced packages, there would be no yearly vacation, which would suck more that occasional rudeness and minor delays. Now some of the stories in this thread are a different matter, but we have yet to see this, so I would say it's not the norm.
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Hi i feel your pain and I havent even left yet. My flight has already been changed a month early and it effects my cruise, no empathy from company. And now i read all these reviews and am stressing. Im only flying to Orlando but going on cruise so gear. I will miss my cruise! I want my money back now so I can rebook with another airline. Ive written to the BBB today and thought about the court aspect. It seems its only way to get anywhere with them.. I think setting up a class actin is what this company needs to get them out of business. They lie for sure and its infuriating! Im in with you! Guest : August 25,2015 -I also booked this flight and after 15 hour of delay gave up on the nonsense we had been put thru. I disputed the Visa charges and had the funds reversed to Signature Vacations. Just last week I received a small claims action notice from Flight Centre as they reimbursed Signature and now 9 months later they are trying to sue me for the costs and refund. I am thinking that with the stagaring amount of complains all related to performance, or lack of it, and the entire breakdown of any communications with these companies the potential for a class action lawsuit is a viable option. I'd be interested to see how many customers with losses would be interested in joining a claim group to recover money for services not provided. QOUTE] Unhappy customer : It was wonderful of Sunwing to rescue their customers in Cabo, however, what about there other customers who had vacation packages departing that day! They took the plane that we were supposed to depart on and then lied to us all day as to when we would be leaving Vancouver, staff knew nothing, travel agency could not or would not help. After at least 12 hours of uncertainty we gave up on the flight ever departing and returned home. We will never deal with Sunwing or Flight Center again.
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A terrible company for anyone travelling with special requests, such as someone in a wheelchair. They had us fill out information before hand, but then did nothing with the information, we had to pay $250 for our hotel transfer to get something accessible, while all the other guests got to go on a free bus; which they wouldn't compensate us for!
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The airline tickets were a little less expensive than WestJet so we decided to save the $40(x4) per ticket and fly with Sunwing. What a huge mistake! Our flight was suppose to leave at 11:35pm with check in time 3 hrs prior to boarding. The flight was delay and we waited until 2:00am the next morning for our flight to Toronto. The Sunwing check in staff told me the flights are 80% of the time delay between Toronto and Vancouver. Wish I had written her name down, it would have come in handy when I sent in my email. No one updated us, no one offered anything to us, we had to sit there and wait. Or flight to Vancouver was on time...thank goodness! Our hell began with the family of 10 sitting directly behind us. Four children and six adults who were louder than the children. Kids stomping so they can show each other the cool lights that flash on the bottom of their shoes, adults pulling down the backs of our seats each time they got up to play musical chairs, dropping the tray table constantly because that also was a cool thing for them, kicking our seats constantly , and running up and down the isle. We asked to be move. One flight attendant said she will get back to us, never did. The second flight attendant said she will go ask, never came back. The third time trying, I was told I can purchase the empty seats for $50 each if I wanted to be relocated. They never ask the family to stop so I had to finally ask the mother of the children to stop kicking our seats. Never did stop though. Worst flight EVER!! LOL, the customer service rep sent me an email saying these were isolated incidents and Sunwing is not at fault and flights are delay due to weather. In a nutshell, they refuse to acknowledge anything. So I found this site and I took a copy of the link and sent it to the customer service rep:)
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sham on you what a garbage company do not fly sunwing if yoy think you are getting a good deal you are not be carfull
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guest : I am really disappointed with this airline. Friday night went to book vacation but my internet went out..so i decided to book the next day.. When i logged into site Saturday morning found the taxes and fees increased 100 dollars. Thats 400 dollars for my family of 4.Now I'm over my limit and no vacation. Thanks sun wing for gouging your customers Really??? You know prices can change in an instant, how is this Sunwing's or any other tour operators fault. The same could have happened with Air Canada, Westjet, Transat anyone? Totally your own fault for not booking when the price was right!
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Flight delayed on September 17th, for 12 hours. Supposed to fly out of Cayo Coco at 9:00 am. We were on time and in the lobby for 7:00 am, the time the bus was to pick us up. We were told to check the book the night before and the morning of our flight, which we did twice. Our rep was too busy having breakfast by the time I found him in the dining room, rather than inform us his two only passengers at the Melia on this flight, that it had been cancelled until further notice. The person who did tell us, was the reception desk attendant, only because when I was checking out, I confirmed with him that I wanted to check out before our bus left for my flight to Toronto. That small talk, was crucial, although I didn't know it at the time. He remembered that I said Toronto, so when he saw my mother and I waiting for the bus, he called us over to tell that he over heard that our flight was cancelled and that I should keep checking the front desk for news every hour. So, I went to look for the tour rep. When I confronted him eating breakfast, he said he had heard it had been cancelled, but didn't really know why? Again, was told come back in an hour. So now my mother who is elderly and is in the lobby with her luggage, is in tears, cause she wanted out of the filthy hotel. So when I confronted the desk that we had no where to go, they said they would let us have our room back, but only for a few hours, cause they were going to deactivate the card eventually. We were told to be ready in the lobby for noon, which we did, then we were told, "no", come back for 2:00 pm and then again the same for 4:00 pm. By this time, we had no room and kept changing in the lobby bathroom, cause we were sweating and had to go cool off in the pool. Finally we were told to be ready for pick up in the lobby for 6:00, that our flight would be ready at 9:00, 12 hours later. The bus eventually showed up, but it would have been better, if the rep would have told us from the beginning that we would probably not be leaving until the evening, cause they had us going back and for every two hours for 12 hours. The rep could not be bothered to keep us informed. When I asked why didn't they keep us informed, maybe slip a letter under the door of our hotel room, his response, "that can set up room for error"??? Could not believe it. Sunwing needs to re-think their communication and customer service procedures. Also, maybe take into consideration that the Melia Cayo Coco is NOT A 4/5 STAR BUT A 1 STAR. It was filthy and the staff were rude. Good luck when the Americans take over, cause they will not be see no nice. Last time to Cuba, they made Mexico look good...go figure!
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Flew with Sunwing in January to Cayo Santa Maria for 2 weeks. We had no water for 4 days, no toilet, couldn't wash. Both my wife and I got very ill. The Sunwing rep there was very helpful, got us free VIP lounge on the way back, so we would be more comfortable, and gave us $300 voucher towards our next trip. This was not Sunwing's fault but they went out of thier way to make things right. Sunwing personal where very professional and accomodating. I will travel always with Sunwing.
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I have flown twice on Sunwing. NEVER again. Both flights were WG640 to Holguin, Cuba. 6 hours delay, in July 14, and a 7 hour delay, on July 18. No explanation, no apologies. They even posted the wrong gate# on the terminal monitors, made no announcement, then people had to scramble all the way across the terminal. Upon return I requested compensation from them for loss of vacation days. Denied both times. They did however send me a 3-page email describing all of their wonderful policies, then invited me to fly with them again. Don't travel with them. They treat their paying customers , we the public with contempt.
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We were scheduled to depart at 5 pm on sept 12 and too delayed to 430 am on sept 13 What this airline may be going out of business soon
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Same story, same flight. booked for Varadero on September 12, 8 hours delay, no explanation. Flying with two kids, picked that flight specifically for its timing, now it is the worst possible option for us. Considering complaining to air regulatory agency. $75 voucher? They are kidding themself if they think i will come close to sunwing ever again.
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Booked my Wife and Daughter to Varadero for 7 days for September 12, 2015. Received a call from Sunwing at 6 pm September 11, advising that flight is delayed 8 hours. Now leaving at 12:30 am Sunday morning. They will lose the first night of their holiday. Thanks Sunwing. We asked for written confirmation of the change, but they said they could not send us an email. Also asked to change to the regular flight on Sunday the 13th. Rep said that flight would likely be delayed as well. Thanks Sunwing. Offered us $75 for our trouble. Thanks Sunwing! Customer Service closed for the weekend. Thanks, Sunwing!
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First and last time with Sunwing..Flight delayed for almost 5 hours,lost practically whole first day.Well,according to Sunwing ,it is absolutely acceptable.Never again
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I am really disappointed with this airline. Friday night went to book vacation but my internet went out..so i decided to book the next day.. When i logged into site Saturday morning found the taxes and fees increased 100 dollars. Thats 400 dollars for my family of 4.Now I'm over my limit and no vacation. Thanks sun wing for gouging your customers
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Never again this airline can not keep to flight times delay upon delay feel like I am in the movie terminal don't fly with this airline ever
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August 25,2015 -I also booked this flight and after 15 hour of delay gave up on the nonsense we had been put thru. I disputed the Visa charges and had the funds reversed to Signature Vacations. Just last week I received a small claims action notice from Flight Centre as they reimbursed Signature and now 9 months later they are trying to sue me for the costs and refund. I am thinking that with the stagaring amount of complains all related to performance, or lack of it, and the entire breakdown of any communications with these companies the potential for a class action lawsuit is a viable option. I'd be interested to see how many customers with losses would be interested in joining a claim group to recover money for services not provided. QOUTE] Unhappy customer : It was wonderful of Sunwing to rescue their customers in Cabo, however, what about there other customers who had vacation packages departing that day! They took the plane that we were supposed to depart on and then lied to us all day as to when we would be leaving Vancouver, staff knew nothing, travel agency could not or would not help. After at least 12 hours of uncertainty we gave up on the flight ever departing and returned home. We will never deal with Sunwing or Flight Center again.
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Oh my God...DO NOT fly with SUNWING! Flight #803 from Toronto to Vancouver. Arrived at the gate at 5pm for an 8:15pm flight, only to be told the flight is delayed until 10:45. NOTHING on their web which I checked. Further delay announced to 11:15pm...no plane....finally in the air at 12 midnight, Flew for 1 1/2 hours then turned around and headed back to Toronto (weather?). It was noted all WestJet and Air Canada flights made it to Vancouver...Told we'll leave AGAIN at 6:10am...NOT, finally 8am. We were offered 15 dollar Breakfast Vouchers but nothing open in Terminal 1. Offerd $75 voucher for our next flight....they were piled on the floor of the aircraft upon exiting.......pathetic No reasons given, nobody EVER showed up to explain. DO NOT FLY WITH THESE CLOWNS!!!
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Delayed coming and going some luggage issue from Toronto , probably because of a three hour delay. Then returning from Vancouver another delay three hours, just post the departure time three hours later then the Airline is scheduled to depart. Maybe that would solve a problem.
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The weather delayed our vacation 24 hour. You kindly gave my husband and I $75.00 vouche each.r. The trip out Hamilton to Punta Cana. Jan 30 2015 Flight number WG 408 return same flight number Feb 13 2015 Our booking number 71873603. Patricia and Patrick Wheeler. Could you please email my vouchers to patpaddywheeler@outlook.com I have misplaced them. Thanking you in advance for your time and attention. 905 664 6776
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My husband and I flew fr om Varadero back to Vancouver on July 7th, 2015. We had an awesome Vacation and I also looked forward for the flight back (Because I just LOVE flying). Well after flying with tons of different airlines in my life (Canadian, American, German, Turkish, ....you name them) this was the first time we flew with Sunwing Airlines and we have never ever made and aweful experience like this. The service was "Garbage". It all started when we entered the plane. I am a very friendly person and smiled at the crew and said "Hi". Nobody replied or smiled back where I though right away "hmm weird that is untypically." Well I didn't took it personally and we went to our seats which where at the very front. When the Airplane was about to start, the crew went back and forth and NONE of the ladies smiled at all. Then we heard how they were fighting in the cabin and everytime one of the girls turned around to the passengers, she rolled her eyes! SERIOUSLY? Common I work in Customer Service and if you have personal trouble with something DON'T SHOW IT TO YOU CUSTOMERS, CLIENTS, PASSENGERs......That is so unprofessional! Almost 2 hours passed by and nobody came with drinks or food. (But "hey" Champagner Service, enjoy your flight, sit back and relax while you enjoy our awesome service). Then finally they came. The Stewardess stoped at our row and asked my husband what he wanna drink with a very stressed voice. After she served him she hurried to the next row and didn't even "Saw" me sitting next to him. My husband mentioned it to her right away and she quickly asked me as well and still no smile at all. After I asked her for some Tomatoe Juice, she respondet in a very rude tone "We don't have tomatoe juice right now!" Then later I heard passengers sitting behind us, aked her something (his english was not good) and she respondet extremly rude to him and rolled her eyes. Passengers who had to go to the Washroom, had to go through the area where the Stewardesses are and so many times we saw them beeing so mad that "again" somebodys going through there where they obviously have there dicussions. A while later, everybody was silent because it was late at night and people wh ere sleeping I pushed the button to call one of the Stewardess to ask for a tea. (Thats what they said earlier to some passengers, as well in a rude tone "if you want something push the button". ) It took them more then 30 minutes to finally come to our row. Then she just asked "What do you want?" And me (still friendly) asked for a tea and asked what kind of tea they have. She was like "Orange pekoe". And then she looked at me husband and asked so rude "Do you want something too?" Ey seriously what kind of attitude is that? In the broschure they have in the planes about their company it says: "Perhaps, and most importantly, Sunwing staff's exemplary attitude on board its planes. "In addition to their regulat training, involving procedures and safety, flight attendants are trained on how important it is that passengers start and end their vacations in a positive frame of mind. They are the "Face" of Sunwing, and greeting travellers with a smile is a very important part of their training." Well if this is the Face of Sunwing, that its the ugliest face I've ever saw in my life. I am pregnant and had to go to the Washroom quite often and I felt so uncomfortable going there after they've been so rude and rolled their eyes everytime somebody was going in there. One time I saw the Pilot with the girls ( a young and friendly guy, he was the only one smiling and saying "hi") . But guess what, you suddenly saw the girls smiling and laughing and all flirty. Ey what kinda movie was that? Every single Airline I flew with before in my whole live I would rate 4-5 stars. But in this case the 1 star I give them because the pilots landet the plane safely in Vancouver, thats it. At the end when we arrived and everybody left the plane they didn't even said "Good bye", can you imagine? Two of them supposed to do so, just talked to each other. This was a joke and we would never book a Vacation with Sunwing Airlines again!
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Haven't even gone on my trip yet and I'm frustrated. My boyfriend and I leave in two days and, for the third time, they change the times of the flight. We are locked into non-refundable bus tickets to return to our city from the airport, which we won't be making because of the flight change. No buses leave the airport at the time we're getting in, and since we're not left with enough time to find extra accommodations for our pets, I've had to rent a car to get back that same night. I understand that in the terms and conditions flights can be subject to change, but 2 days before the trip is just inconsiderate, and forced us to dish out $160 for a rental, not to mention having to throw away our bus tickets. The worst is having to take care of this just a couple days before departing, and getting an unapologetic person on the phone saying they can cancel the whole trip for me if I wanted. Not off to a good start.
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Guest : I bought sunwing vacation platinum worry free insurance, and downloaded the coverage brochure from My Account stating it is purchased through Manulife Insurance and listing the coverages etc., BUT I did not receive a POLICY NUMBER from Sunwing. I will need this number if I have a medical emergency requiring me to call Manulife Travel Insurance for immediate medical assistance. Has anyone else had this problem? Sunwings answered my question within 48 hours. Problem solved.
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I bought sunwing vacation platinum worry free insurance, and downloaded the coverage brochure from My Account stating it is purchased through Manulife Insurance and listing the coverages etc., BUT I did not receive a POLICY NUMBER from Sunwing. I will need this number if I have a medical emergency requiring me to call Manulife Travel Insurance for immediate medical assistance. Has anyone else had this problem?
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