Sunwing Airlines Discussion

11 April 2020 10:04:00 Refund wanted

Sunwing needs to refund $ to clients who cannot go on their trips because of covid-19.

10 April 2020 06:04:00 Daryl Cail

My contract 114 604 663 Flights WG283 284 Full credit on my credit card demanded

29 March 2020 05:03:00 Guest

Son : I am still waiting for my refund since they processed it on match 16 and it said to take 3 to 5 business days. Its March 26 and still haven’t received it yet I am pretty sure they cancelled it and never got back to me. Its a my family trip of 12 ppl and we are out 14k wtf Class Action has been started - Join in evolinklaw.com/covid19-refunds/

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27 March 2020 05:03:00 Guest

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26 March 2020 07:03:00 Guest

now shut up and let the grown ups have an INTELLIGENT discussion

26 March 2020 07:03:00 Guest

Guest : Guest : Don chemerika : Sunwing is Bankrupt!! Just spoke with them at 1-877-877-1755... was advised that they are now in the process of cancelling ALL refunds and future travel vouchersf * disturber. stay in your hole and be quite you probably cannot even afford a trip anywhere.Sunwing No Wing..loser typical coward face book coward..hide behind the scenes..back to your hole..LOOK AT THIS COWARDS FACE BOOK ..he puts up a airplane.. as his picture..his whole day is spent wacking OFF get a life fool Noticed you left out your name

26 March 2020 04:03:00 Son

I am still waiting for my refund since they processed it on match 16 and it said to take 3 to 5 business days. Its March 26 and still haven’t received it yet I am pretty sure they cancelled it and never got back to me. Its a my family trip of 12 ppl and we are out 14k wtf

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26 March 2020 01:03:00 Guest

Guest : Don chemerika : Sunwing is Bankrupt!! Just spoke with them at 1-877-877-1755... was advised that they are now in the process of cancelling ALL refunds and future travel vouchersf * disturber. stay in your hole and be quite you probably cannot even afford a trip anywhere.Sunwing No Wing..loser typical coward face book coward..hide behind the scenes..back to your hole..LOOK AT THIS COWARDS FACE BOOK ..he puts up a airplane.. as his picture..his whole day is spent wacking OFF get a life fool

26 March 2020 01:03:00 Guest

Don chemerika : Sunwing is Bankrupt!! Just spoke with them at 1-877-877-1755... was advised that they are now in the process of cancelling ALL refunds and future travel vouchersf * disturber. stay in your hole and be quite you probably cannot even afford a trip anywhere.Sunwing No Wing..loser

25 March 2020 09:03:00 Guest

Guest : someone needs to start a Class Action www.tripadvisor.ca/ShowUserReviews-g1-d8... i agree we all got screwed..except the hunter family

25 March 2020 08:03:00 Guest

someone needs to start a Class Action www.tripadvisor.ca/ShowUserReviews-g1-d8...

25 March 2020 05:03:00 Guest

Over the years Sunwing certainly has had it's complaints. Does reporting problems to the Media help? The following are some examples of Sunwings past. The 1st link is a Class Action in Quebec paquetteavocats.com/ The 2nd Involved 89 complaints involving 23 flights. www.cbc.ca/news/business/sunwing-cta-inq... I read that some people have contacted the Canadian Transportation agency to ask for their assistance otc-cta.gc.ca/eng/flight-delays-and-canc...

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25 March 2020 12:03:00 Guest

Don chemerika : further to this post... i was also advised that i would NOT be allowed to speak with anyone above the call taker , was not asked for my booking number or allowed to re book for a later date... when i pressed about the refund i was told that because of these “extraordinary circumstance” i should understand the policy changes because other airlines are doing it too... so because of covid 19 anyone who paid for a trip is expected to just surrender our money??? The Travel Industry Council of Ontario sets the rules for various aspects in the Travel area. I would suggest you try them www.tico.ca It says "Protect your travel investment with TICO" "TICO’s Complaints Department is here to assist you with any questions." Toll free: (888) 451-TICO (8426) www.tico.ca/consumers/file-a-complaint ... STOP Sunwing false promises.

24 March 2020 10:03:00 Don chemerika

further to this post... i was also advised that i would NOT be allowed to speak with anyone above the call taker , was not asked for my booking number or allowed to re book for a later date... when i pressed about the refund i was told that because of these “extraordinary circumstance” i should understand the policy changes because other airlines are doing it too... so because of covid 19 anyone who paid for a trip is expected to just surrender our money???

24 March 2020 10:03:00 Guest

Tracey : Sunwing you promised your customers affected by COVID a full refund then you CHANGE the policy even after telling customers that they would have a full refund within 20 days. I am sure there are many unhappy customers and we will be going after you for our money. You flew canadians home for free...but screwed all of us that paid for trips we couldnt take ! yes get them rich

24 March 2020 10:03:00 Craig Vokey

Just got off the phone. we had trip cancelation insurance. last week we were told by rep Ruthie we would get a full refund and would be processed in 3 to 5 business days. WELL today we were told NO only credit for a 2 year period..WTF..i am not working now cause of everything that is going on around the world. So they say to bad sunwing put their own play out there Keep the Hunters RICH and screw the the people who make THEM RICH..WHAT CAN WE ALL DO NOW..I SAY HELL I AM MAD AM NOT TAKING THIS ANYMORE..take care of us who make you RICH!!!!!!!

24 March 2020 08:03:00 Guest

Don chemerika : Sunwing is Bankrupt!! Just spoke with them at 1-877-877-1755... was advised that they are now in the process of cancelling ALL refunds and future travel vouchers That is exactly what is expected. Initially they offer FUTURE Travel Credits/Vouchers which become WORTHLESS as a company goes Bankrupt. If they tell you wait 30 days they are just holding off paying you what they owe you. Don't wait.

24 March 2020 08:03:00 Don chemerika

Sunwing is Bankrupt!! Just spoke with them at 1-877-877-1755... was advised that they are now in the process of cancelling ALL refunds and future travel vouchers

21 March 2020 07:03:00 Guest

Guest : Hello Wondering if anyone has received a refund or voucher as of yet due to this outbreak . We were supposed to fly out April 28/20 .Not happening Im just worried they will go bankrupt Don't accept a voucher as Sunwing has a reputation of terms & conditions on their voucher such as must be used within a certain period (such as 90 days or ???), or must be used at a specific hotel or specific time of year or ???. Sure the voucher may be $200. but for sure there will be strict conditions on that voucher such as a mandatory upgrade or only may be used for excursions or used towards a spa or a la cart restaurant or Sunwing may be bankrupt - who knows. Don't delay on the action you choose.

21 March 2020 07:03:00 Guest

Tracey : Sunwing you promised your customers affected by COVID a full refund then you CHANGE the policy even after telling customers that they would have a full refund within 20 days. I am sure there are many unhappy customers and we will be going after you for our money. You flew canadians home for free...but screwed all of us that paid for trips we couldnt take ! My STRONG suggestion would be to contact the Credit Card Co & ask what they would do. Perhaps in this case the Credit Card Co will NOT send your payment to Sunwing or call Sunwing and say to Sunwing, would you like me to call the Credit Card Co or would you like to provide me with a refund TODAY. Whatever you do, please let us know the results as there are of course hundreds & hundreds of people in your position. Sunwing owes me a small amount and told us to wait for 30 days. They owe me the small amount, there is no question about that whatsoever but I won't know anything until the 30 days they told me I had to wait & they could be bankrupt by that time.

21 March 2020 06:03:00 Guest

Hello Wondering if anyone has received a refund or voucher as of yet due to this outbreak . We were supposed to fly out April 28/20 .Not happening Im just worried they will go bankrupt

21 March 2020 05:03:00 Tracey

Sunwing you promised your customers affected by COVID a full refund then you CHANGE the policy even after telling customers that they would have a full refund within 20 days. I am sure there are many unhappy customers and we will be going after you for our money. You flew canadians home for free...but screwed all of us that paid for trips we couldnt take !

20 March 2020 12:03:00 Guest

Joann Duce : I have been trying to use the Sunwing mobile check for the past 3 hours and I have had no luck. They tell you that you can check in 12 hrs before your flight but apparently that is not true. Sometimes, no I mean a lot of times their system is down, BUT Sunwing does not allow all destinations the check in feature - yes it's annoying.

19 March 2020 05:03:00 Joann Duce

I have been trying to use the Sunwing mobile check for the past 3 hours and I have had no luck. They tell you that you can check in 12 hrs before your flight but apparently that is not true.

19 March 2020 02:03:00 Guest

Guest Andrew : Sunwing works in partnership with other booking parties to de-fraud customers with deceptive fees and cancellation policies. We are currently going through an issue with them and I am very seriously considering taking them to court over these practices. I believe a CLASS ACTION over deceptive pricing strategies and policies is in order. If you have the documents for the Sunwing complaints you mention, I am sure you won't have problems with a Class Action. As you read the comments on this www link you are not alone with complaints against Sunwing.

19 March 2020 12:03:00 Guest

Sunwing is suspending all southbound flights between March 17th and April 9th. Customers are eligible to receive a refund in the original method of payment or a future travel credit. Customers who opt for a travel credit will receive an additional $100 per person to be used towards a future booking.

18 March 2020 09:03:00 Guest

Do not accept Credit notes from Sunwing. You are entitled to Cash Refunds according to an official on the Radio. If Sunwing does not offer cash, go directly to your Credit Card Co and DISPUTE the charge. You will need to copy your booking and provide it to the Credit Card Co. Do not wait as who knows if Sunwing will go bankrupt. Accepting a credit for future travel will be worthless if Sunwing goes bankrupt.

18 March 2020 09:03:00 Guest

Guest : They are the worse John taking advantage of the crisis. John Abel : Due to the Government of Canada travel warnings I cancelled our booking for March 26th to Cuba. I received an email back from Sunwing listing the cancellation penalties for the booking. It was 100% of the monies paid. We are now out the vacation as well as the total amount paid for that vacation. This is criminal as far as I am concerned. No refund no future travel voucher as the website stated. No one answers the phone as it claims they are experiencing technical difficulties. I heard on the Radio TODAY that you are entitled to 100% cash refund. NOT a credit for future travel.

15 March 2020 12:03:00 Guest

They are the worse John taking advantage of the crisis. John Abel : Due to the Government of Canada travel warnings I cancelled our booking for March 26th to Cuba. I received an email back from Sunwing listing the cancellation penalties for the booking. It was 100% of the monies paid. We are now out the vacation as well as the total amount paid for that vacation. This is criminal as far as I am concerned. No refund no future travel voucher as the website stated. No one answers the phone as it claims they are experiencing technical difficulties.

15 March 2020 12:03:00 Guest

Sunwing are a bunch a scammers! Taking advantage of the covid-19 crisis. I am booked for Cuba March 26 and prior to booking the only other week I was considering was Oct 22 and with all this chaos going on I tried to change my trip to the second date and the same flight on Feb 23 was $894 per person (this is their down season) and with all the chaos it went up to $1300!!!!!!!! And they want $100 per person so it’s going to cost me $2,000 for my family tot reschedule? Ill take my losses then feed those greedy bastards.

15 March 2020 03:03:00 John Abel

Due to the Government of Canada travel warnings I cancelled our booking for March 26th to Cuba. I received an email back from Sunwing listing the cancellation penalties for the booking. It was 100% of the monies paid. We are now out the vacation as well as the total amount paid for that vacation. This is criminal as far as I am concerned. No refund no future travel voucher as the website stated. No one answers the phone as it claims they are experiencing technical difficulties.

14 March 2020 01:03:00 Guest

I am due to fly to Dominican Republic from Halifax, NS on Monday 16th March. We can’t get speak with anyone due to your phone issues. Canadian government policy says we shouldn’t travel, so what do you recommend ? Why haven’t you contacted customers to make us aware of options?

07 February 2020 07:02:00 Anna

Does a person with mobility issues have the right to first row seats before a paying customer

17 January 2020 03:01:00 Guest Andrew

Sunwing works in partnership with other booking parties to de-fraud customers with deceptive fees and cancellation policies. We are currently going through an issue with them and I am very seriously considering taking them to court over these practices. I believe a CLASS ACTION over deceptive pricing strategies and policies is in order.

29 December 2019 06:12:00 Guest

Guest : Just call them. We had to do that also. Do not pay again for seat selection!! Helena : I have purchased premium packages for everyone in our group and when I try to select the seats it takes me to the checkout and asks for credit card information. How do I go about selecting our seats since I have bout the priority packages?

11 December 2019 11:12:00 Guest

what does 4 seats left at this price mean at sunwing

27 November 2019 05:11:00 Guest

People, Don't fly with Sunwing!!!! Don't spoil your vacation!!!

12 September 2019 02:09:00 Guest

Worse airline ever They shouldn't be in business Don't care about the travelers

08 July 2019 04:07:00 To all flyers with Sunwing Sucks

I think it is time that Sunwing be responsible for the way that they treat their guest- they have more angered flyers then they have happy flyers so what do that tell you - care about what you think is not an issue to them

08 July 2019 04:07:00 judy penney

Our group spent over 200,000 dollars in the past 10 years with Sunwing and this year was the worst trip we ever had and they offered us a 50.00 dollar voucher and absolutely no respect!!!Just let me say with all my heart that SUNWING SUCKS!!!

08 July 2019 04:07:00 RogerPenney

Sunwing Sucks is not an insult it is actually trusest words ever spoken

17 May 2019 10:05:00 Guest

Eastern airways boing 767 seat map on Sunwing flight?

27 January 2019 10:01:00 Helen

Charged for unreceived pre-order on board sunwing flight

29 December 2018 09:12:00 James Olson

Sunwing travel insurance

02 December 2018 02:12:00 Robert

Flight from Varadero , NOV 30 - 7,5 Hrs delay

23 November 2018 06:11:00 Mark G

Guest : Funny most of these complaints are from Guests not willing to leave their names. FYI Sunwing is number one for a reason. For every 1 complaint there are 1000 happy customers. Think about it... WHAT IS YOUR NAME?? LOL Guest : Funny most of these complaints are from Guests not willing to leave their names. FYI Sunwing is number one for a reason. For every 1 complaint there are 1000 happy customers. Think about it...