Sunwing Airlines Discussion

30 September 2021 09:09:00 Guest

I submitted my refund request through my travel agent second week of July and so far have received nothing. Sunwing website basically says that if you booked through an agent there's no mechanism to contact them directly. Has anyone who booked through an agent succeeded in talking to sunwing directly?

27 September 2021 04:09:00 Hans

if your part of a group vacation plan and your booking agent isnt responding what todo

10 September 2021 09:09:00 Guest

Have people received their initial $500 deposits back? That is the only outstanding amount from my refund and I can't seem to get in touch with the folks at sunwing.

03 September 2021 03:09:00 Guest

I had my refund in 2 days.

28 August 2021 04:08:00 Guest

What information do you need to give to Sunwing? The reservation number? The flight number? I reserved 2 years ago with Voyagearabais. Also, do you have the phone number that you call everyday? Thanks Guest : I emailed and called almost every day. Refund was back on my credit card in one day. Guest : Keep emailing and calling. Seems this is the only way things get done. I’ve had to clarify several issues between Sunwing and selloffvacations to make the refund happen. I’ve been told it’s been issued but it’s almost at the 10 day processing point.

16 August 2021 04:08:00 Guest

SUNWING has a big problem and it's not the money at this time. They have hundreds of unfiled job's as everyone is leaving sinking ship. They are not flying due to labor shortages therefore no income so they are using government hand out to survive. Next is step will be selling off Royalton resorts. TUI has offered a buy out few months ago but family said no. I'd say October is the date to say goodbye to Sunwing.

09 August 2021 05:08:00 Guest

Email is support@swc19.zendesk.com or reply to the email confirmation you received when you applied. Guest : What is the email address? I applied a month ago and still nothing with no way to check the status.

09 August 2021 05:08:00 Guest

What is the email address? I applied a month ago and still nothing with no way to check the status.

05 August 2021 10:08:00 Guest

I emailed and called almost every day. Refund was back on my credit card in one day. Guest : Keep emailing and calling. Seems this is the only way things get done. I’ve had to clarify several issues between Sunwing and selloffvacations to make the refund happen. I’ve been told it’s been issued but it’s almost at the 10 day processing point.

04 August 2021 03:08:00 Guest

Keep emailing and calling. Seems this is the only way things get done. I’ve had to clarify several issues between Sunwing and selloffvacations to make the refund happen. I’ve been told it’s been issued but it’s almost at the 10 day processing point.

04 August 2021 06:08:00 Guest

Has anyone received their refund and if so what was the process you had to go through

28 July 2021 11:07:00 Guest

Hello all! Happy to report- finally refund has been processed! All but deposit portion anyways. I sent several emails to refund request support. Don’t give up! Guest : I'm right there with you. I am at 25 days since I applied for Refund Request. Not a peep from Sunwing since my initial Refund Request. I used credit card and paid in installments for the trip in March 2020, travel booked for November 2020. I have emailed multiple times and the emails never get answered. I wonder if I will ever get my money back. Friends of mine that applied after me have already received their refunds. What recourse do we have? I will never fly Sunwing again!! I want my money back. Super frustrating!! I'm at the end of my rope.

27 July 2021 06:07:00 Guest

I have filed a complaint with the Canadian Transportation Agency today. Refund requested over 30 days ago. Enough Sunwing! Patience gone. Guest : Now being told my refund could take between 4-5 weeks up to 120 days. How is this acceptable when you’ve had my money for 18months already.

27 July 2021 03:07:00 Guest

Now being told my refund could take between 4-5 weeks up to 120 days. How is this acceptable when you’ve had my money for 18months already.

21 July 2021 08:07:00 Guest

I'm right there with you. I am at 25 days since I applied for Refund Request. Not a peep from Sunwing since my initial Refund Request. I used credit card and paid in installments for the trip in March 2020, travel booked for November 2020. I have emailed multiple times and the emails never get answered. I wonder if I will ever get my money back. Friends of mine that applied after me have already received their refunds. What recourse do we have? I will never fly Sunwing again!! I want my money back. Super frustrating!! I'm at the end of my rope.

21 July 2021 05:07:00 Guest

Been 23 days and nothing. I’m very annoyed with selloff vacations and Sunwing. I was originally told my refund would be processed a day into the travel lockdown and here I am still waiting and dealing with these people. How hard is it to reverse a charge to a debit card?

19 July 2021 05:07:00 Guest

Here’s my experience with them lately! They’ve got over $7,700 of my money sitting nice and cozy in their pockets! I received an email stating that I could be eligible for a refund! Sent in the booking # etc, etc! I get a response about a week later that “NO”, refund refused! WTF! Sent an email asking the reason and they respond that I was already using a voucher from my previous cancellation the year before! I had purchased their cancellation insurance and used it yet I had to re-purchase new tickets before they’d give me my voucher refund! Isn’t that a new ticket purchase? Another couple that was traveling with us on another flight to the same destination last year who never bought their insurance got refunded! Yet they took my insurance money still yet again and told me that my voucher was good till Sept 30 2022! WTF? They can’t their story straight as I saw that Sunwing is supposed to extend vouchers to Sept 30 2026! I sent numerous emails with no response as well as I left a voice message at their accounting department and no response either! Our tax $$$ help to bail them out on refunds but they are just going to cash in more $$$ that way as well!

16 July 2021 06:07:00 Guest

I submitted my refund request on June 26 and nothing. No reply from Sunwing as to update. People with higher request numbers are getting refunds. 21 days. Terrible customer service. So irritated.

14 July 2021 11:07:00 Ms.kroetsch

Ive been patiently waiting for my refund. Its been almost 2 yrs since all this happened filed my request. How much longer am i going to have to wait

09 July 2021 03:07:00 Guest

Guest : I was very happy to see Sunwing finally did the right thing and offered refunds. I applied. I received my refund quickly last week but it was short almost $600. I called. They said it was processed and I will see it Monday. Yesterday was wed. Nothing. I call. Was basically told by the rep that the initial rep just said that to get me off the phone as there was no record of my inquiry Nice. She wouldn’t help me and I was to go back to the original email and re apply for the remainder. I get a cut and paste response from Sunwing saying it takes 7-10 days. Anyone else only receive part of your refund? Guest: I received a partial refund also, it was short $500. None of the extensions on their customer phone line are taking calls, and is now just referring people to the refund FAQ's page on their website. I can't find any other way of contacting them directly. I sent them an email, but so far haven't heard anything back.

08 July 2021 01:07:00 Guest

I was very happy to see Sunwing finally did the right thing and offered refunds. I applied. I received my refund quickly last week but it was short almost $600. I called. They said it was processed and I will see it Monday. Yesterday was wed. Nothing. I call. Was basically told by the rep that the initial rep just said that to get me off the phone as there was no record of my inquiry Nice. She wouldn’t help me and I was to go back to the original email and re apply for the remainder. I get a cut and paste response from Sunwing saying it takes 7-10 days. Anyone else only receive part of your refund?

06 July 2021 10:07:00 Louise Mountenay

I booked a Sunwing Costa Rica vacation for myself, my husband and 8 family members February 15 2020 to go on December 26 and come back January 3 2021. Trip cancelled of course. Trip # 200907 booked with CAA Oshawa Ontario. Spoke with agent in August and said wait until full payment due then decide in case situation eases. On October 19 was told could book as long as within year or cancel. Situation was not easing. Told no refund. Wanted to get some of $2500 back so cancelled and my husband and I got $250 each from Visa. Now see vouchers good until 2026. Was not told that or would not have cancelled. Believe I should be eligible for reimbursement for balance of $2000. People who were caught in the beginning only told 1 year only to rebook and now see year 2026 mentioned.

01 July 2021 02:07:00 Guest

Guest : How do I go about cashing in a travel voucher from a trip that was cancelled because of Covid? I want my money back, not a voucher!

30 June 2021 12:06:00 Guest

How do I go about cashing in a travel voucher from a trip that was cancelled because of Covid? I want my money back, not a voucher!

25 June 2021 04:06:00 Guest

The entire Hunter family should be imprisoned for the rest of their lives and have all assests seized to repay the money stolen from customers… further.. sunwing should be COMPLETLY liquidated and all proceeds agin given as damages for this massive FRAUD against customers

24 June 2021 06:06:00 Laurie Miller

I would like my money back , some families Need this money now to , it would help I’m not working

23 June 2021 10:06:00 Dan

They have no right to keep our money. If they want they need to pay interest. What will happen if Sunwing goes bankrupt!!!!

23 June 2021 02:06:00 Janis Marchand

I want our money back, not Travel Vouchers. They received millions of dollars from the Government that they have nested in a account collecting interested. Never travel with Sunwing again.

17 June 2021 02:06:00 Guest

Was given a voucher for our cancelled trip to Jamaica, booked late Feb just before Covid cancelled all flights. We at the time found a great deal for Grand Palladium. Just searched sunwing to try to rebook for next year, they want 2965.00 for a trip that was 1600 pre covid. So I get costs go up now, I'm fine with that, but found the same trip in March with westjet & AC for 1900.00. Sunwing vouchers enable them to double the price and get their money 2 fold, how is this legal??

16 June 2021 05:06:00 AUSTIN

Sunwing bookings from our family will never again happen.thanks for stealing our money.

15 June 2021 09:06:00 James wilkinson

I want my money back or the same cruise I bought and paid for I don’t want no ffff voucher

09 June 2021 10:06:00 Guest

I booked our family travel back in Nov 2019 for April 2020. It is disheartening to see that Sunwing has no plans to refund families for so long. This is bad business and certainly losing us as customers for good.

09 June 2021 10:06:00 guest

i booked for travel march 2020. i purchases cancellations insurance. i cancelled flight on march 15. two days before departure. why are you not honoring my insurance. i am requesting full refund and not a travel voucher.

21 May 2021 08:05:00 Billy Jamaica

I booked my vacation for Jamaica back in February 2020 I am still waiting to have a full refund I have given been given a $3000 check from my credit card company but Sunwing still owes me the $4000 that also I spent I even took out the worry free cancellation insurance from Sun way and I didn’t get anything then I contacted the travel agencies indemnity fund and now apparently I am in a small claims action to get the rest of my money but I never hear anything from them about what’s going on so now I am wondering maybe I should just take the credits or the vouchers and book my flight for this fall of 2021 but I do not know how that works being in a class action suit it would be nice if someone let me know how that would work out

14 May 2021 04:05:00 Guest

Guest : Sunwing Airlines allows its passengers to enjoy worry free vacation security plans as they can cancel or change vacation arrangements up to 3 hours before the scheduled departure from the point of origin. To know more read Sunwing Airlines Cancellation Policy. Visit Us: www.askmeflight.com/blog/sunwing-airline... Contact Number:1-800-350-0516 No they do not. I had my trip canceled in 2020 and I did not receive a refund. Sunwing initially allowed me to opt for a full refund but then reneged and only provided a credit voucher.

16 April 2021 12:04:00 Guest

Sunwing Airlines phone number 1-888-588-2434 for reservations and cancellation

10 February 2021 02:02:00 NJOttawa

Hi I think I have some valuable info for all. The Govt advised airlines for any flight March 13, 2020 on wards to issue 100% in credit vouchers so airlines are doing that and refusing refunds. There are two ways you can try to get your money back: Option 1 - You can decline the credit vouchers and have sunwing issue you and email that vouchers have been decline and that there is NO refund. Then make a claim with your Credit Card Insurance under cancellation ins. NOTE - you need to have had credit card travel insurance for this and they have deadlines for claims usually 1 year from travel date. And they have a maximum amount they will cover. Option 2 - You can try to sell your voucher yourself to someone else and Sunwing will agree to transfer the names on the credit voucher. An announcement is coming that they have now extended these credit vouchers to Sept 30, 2026. Also they're looking at May 1, 2021 to resume flights Unfortunately my credit card insurance coverage is lower than my total amount at sunwing so I would lose too much money if I try to go with option 1.

06 February 2021 04:02:00 Guest

Not likely they just received 375MM from the government bailout Guest : Sunwing and all it's subsidiaries are TICO members. Here's to hoping they go Bankrupt so we can get our money (NOT VOUCHERS) back!

06 February 2021 04:02:00 Guest

2026 now. I just my money back! Guest : Does the two year expiry for the travel voucher mean I have to book by that date or that I have to take the actual trip by that date?

07 January 2021 10:01:00 Guest

Does the two year expiry for the travel voucher mean I have to book by that date or that I have to take the actual trip by that date?

09 December 2020 04:12:00 Guest

Sunwing and all it's subsidiaries are TICO members. Here's to hoping they go Bankrupt so we can get our money (NOT VOUCHERS) back!

04 December 2020 04:12:00 Guest

Guest : Is that factual? How would we get our money back if they do go bankrupt? It depends on how you booked the vacation. If you booked directly with Sunwing you have lost your money. If you booked with Sell Off Vacations then you would go through Tico

21 November 2020 11:11:00 Guest

Is that factual? How would we get our money back if they do go bankrupt?

19 November 2020 10:11:00 Billy Bob

Sunwing is finished. Ill never fly with them again. It was a show company from the beginning. I dont give a chance to a voucher. Never again!!

24 October 2020 06:10:00 Guest

donnyweed : Per Sunwing, they are giving 50 percent refund and 50 percent voucher. We received the partial refund, and have the voucher for 2 years. My issue is, what if Sunwing goes under, or that I want to fly with someone else, or not go anywhere? I'm still forced to fly with them, or lose my money. That has to change

19 October 2020 10:10:00 Guest

good ... let them go out of business. then my credit (which i cannot use) will be deemed unpayable and TICO who protects us from or investment from travel agents who go flop, will give me back my money sooner!

26 May 2020 07:05:00 donnyweed

Per Sunwing, they are giving 50 percent refund and 50 percent voucher. We received the partial refund, and have the voucher for 2 years. My issue is, what if Sunwing goes under, or that I want to fly with someone else, or not go anywhere? I'm still forced to fly with them, or lose my money. That has to change

20 May 2020 07:05:00 April

We were booked with sunwing to go to Cuba near the end of March and had a travel voucher of $50.00 each from the previous year from having elite plus seats. We were told that no refunds were being given, travel vouchers only however they would extend it to two years expiry instead of one year.

05 May 2020 08:05:00 Peter

Has anyone received their refund from Sunwing yet due to cancellations from covid 19

24 April 2020 05:04:00 Niki Pagano

I had a question ? I heard a rumour that we can loose Our voucher for traveling in the future since my flight to Cuba got cancelled for April 18 2020.IF SUNWING goes bankrupt . Is this correct can we loose our money if sunwing goes belly up? Thank you Niki Pagano