Arik Air Discussion

16 August 2019 04:08:00 Guest

I am still waiting for a refund from Feb 2017! Absolutely disgraceful company.

11 July 2019 09:07:00 Funmi

Please could you respond to our complaints. I booked a flight for Lagos to Abuja for 14th of July. Haven't got the flight details yet only the receipt.

10 July 2019 09:07:00 Ebenezar Wikina

Juliet Ude Mang : Please i just book a flight from Lagos to Abuja, and the amount was deducted, i also got a receipt from Rave but i am yet to get a ticket till now. Same issue I encountered today too booking Lagos to Port Harcourt. I'm still trying to resolve it. Looks like a recurrent issue Arik is having. Hopefully they would fix it

09 July 2019 06:07:00 Fatodu Oluwafunbi

Good afternoon, I made a payment for a flight from Abuja to Lagos slated for 10th of July, 2019 at 19:30PM,but i'm yet to receive my ticket details from Arik Airline.I only got payment receipt from RAVE. Please, i need response on the reason for the delay. Thanks

09 July 2019 05:07:00 Chidyma

I booked a flight in the 5th of February, Abuja to Lagos. I paid the sum of 115,726.00 naira for business class for 2 persons ,only for the aircraft to be an all economy flight . I immediately complained and the tickets were downgraded for 22,000 something each but until date I 've not gotten my refund after visiting their Abuja office at transcorp. Arik please am broke ,really need my money biko

09 July 2019 08:07:00 Juliet Ude Mang

Please i just book a flight from Lagos to Abuja, and the amount was deducted, i also got a receipt from Rave but i am yet to get a ticket till now.

22 May 2019 08:05:00 ASUQUO VICTOR

I booked a flight from ph to Lagos on 19th May 2019. I am yet to get an e-ticket confirmation booking number and my flight is this morning by 9am. Is arikair moving forward or backward. I do hope I don’t have any issues with them.otherwise I will stop using them and ask for a refund Asuquo victor

17 May 2019 12:05:00 Aina Kehinde

Please i just book a flight from Abuja to Lagos, and the amount was deducted, i also got a receipt from Rave but i am yet to get a ticket till now. Sent emails without replies.

14 May 2019 11:05:00 CHIOMA

please i just booked a flight to abuja and the transaction was succesful and the amount debited but no ticket. i forgot to copy the reference number. how do i get the ticket? pls its urgent.

14 May 2019 09:05:00 Njoku Nnamdi

I need my refunds from April its over 50 working days. I will sure them.

09 May 2019 01:05:00 Isekhure

Paid for ticket from Benin to ABUJA . Payment was acknowledged and all of a sudden I was informed that the money was not received. This is so annoying Merchant Reference: CRA57491717 Transaction Reference FLW141741435

12 April 2019 09:04:00 Dr biodun ayeloja

Please I booked a flight round trip from Abuja to lagos and I didn't get any details about my flight please update me now on what's happening I need to travel today

25 March 2019 02:03:00 Guest

I paid for a flight for my boss on Arik Air from Abuja to Lagos on March 22, 2019 with the intention of him traveling on March 23, 2019. The sum of N44,382:00 was paid using my atm. He didn't get a ticket sent to his mail and on the 23rd March 2019 he had to pay for another ticket after it was confirmed to us that the payment didn't go through and his name was not on the list. Please kindly refund the money cos we just got a mail with a ticket this morning 25th March 2019.

22 March 2019 12:03:00 Olivet

I got a text saying that due to operational reasons, the ticket I booked for 4th of February 2019 on air flight W3 440/Abuja to Owerri has been cancelled. I have filled the refund form and sent but I'm yet to get any response nor refund. It's been more than a month already. I hope this can be addressed

12 March 2019 02:03:00 Zeena

I did a payment for a flight that was cancelled on Dec. 25th, and I am yet to get my refund

12 March 2019 04:03:00 Adedoyin

Do people ever get their refund processed?

22 February 2019 02:02:00 Guest

Prof. Adesola Ogunniyi : I paid for a flight on Arik Air from Lagos to Abuja on December 6, 2018 with the intention of traveling on Dec 7, 2018. I transferred the sum of N63,186:00 using RAVEM. I did not get a PNR and did report to the Arik Air Office about this problem. I wish to find out whether my money can be refunded or be used to purchase ticket for my next flight to Abuja. I had sent two e-mails on 2 occasions and never received any reply. Thank you Prof. A. Ogunniyi E-mail: aogunniyi892@gmail.com Sir this is why we advise you use agents to issue so you face stress like this.hola us on :info@castlespringroyal.com for all ticket purchase Idowu Owoseni : I booked and paid for Arik Air on 10/2/19 for ticket Lagos- Abuja for 1/3/19. I didn't get a confirmation up til now.. Name Idowu Owoseni Payment POS/ Web Purchase Transaction 350370 - CRA 57153340. Can I have the ticket confirmed please? Idowu Owoseni.sorry about this.this is why travel agents should book your tickets hila at us on info@castlespringroyal.com

15 February 2019 05:02:00 Prof. Adesola Ogunniyi

I paid for a flight on Arik Air from Lagos to Abuja on December 6, 2018 with the intention of traveling on Dec 7, 2018. I transferred the sum of N63,186:00 using RAVEM. I did not get a PNR and did report to the Arik Air Office about this problem. I wish to find out whether my money can be refunded or be used to purchase ticket for my next flight to Abuja. I had sent two e-mails on 2 occasions and never received any reply. Thank you Prof. A. Ogunniyi E-mail: aogunniyi892@gmail.com

12 February 2019 01:02:00 Idowu Owoseni

I booked and paid for Arik Air on 10/2/19 for ticket Lagos- Abuja for 1/3/19. I didn't get a confirmation up til now.. Name Idowu Owoseni Payment POS/ Web Purchase Transaction 350370 - CRA 57153340. Can I have the ticket confirmed please? Idowu Owoseni.

08 February 2019 02:02:00 Guest

Hello. I booked and paid for flight going to Abuja from Lagos on the 10th, I have been trying to manage my booking I keep getting error message that the reference number is incorrect.seeing all the complaints here I wouldn’t want to be a victim.

02 February 2019 08:02:00 Bayo

can I change an Arik flight Lagos to Liberia that was scheduled for 3a.m Sunday 3rd February morning now? Is it too late?

25 January 2019 12:01:00 John Amenkhienan

Good afternoon Sir/Ma, on Saturday 23rd December i was paying for flight reschedule for a passenger ELIJAH ESSIEN with flight code MGDZWH. amount - N16,578 the person at the counter tried my atm cards severally due to bad network and i was debitted trice. twice on my Zenith account and once on my Parallex account. i was given declined reciepts to settle it with my bank if my money wasnt reversed, its well over a month and only one was reversed two mondays ago on from zenith but the other two havent been reversed the banks are saying Arik air has refused to refund the money and are saying service was rendered. please check your records we ended up using the atm and paying cash. kindly refund my money urgently ive spent alot going to banks everyday trying to get my money back. Zenith - 1004735350 Parallex - 1510111933. kindly find attached reciets and debit alerts for the transaction X John Amenkhienan X 07017138002, 07030173209

     

11 January 2019 02:01:00 Guest

Funmi : I booked and paid for a flight online from Lagos to Benin 5th October 2018. I got a text message an hour before that it had been cancelled. I sent an email immediately to arikrefunds@arikair.com on the same day as directed by the customer care personnel. The email bounced back. Called back and another person said I should try the same address with no 's' this time. Once again, email bounced back. Sent an email to customer care no response, kept calling etc. Nothing. Someone in call center gave me a number and said it was for the refunds unit but only call between 12 and 2 pm, Wednesday and Friday. The moment it was 12 I started calling; and I called and called. Nada. No one picked up. Anyway, I finally got someone to respond to my email on the 26th of October . Sent me a form to fill, I was like thank God for progress. Then said I should send to same refunds email and this time it was working. Filled form and was told it would take 30 working days, I was like oh no biggie. Followed up early November to make sure my request was receiving attention. Yes it was, someone responded. Bottom line, 30 days has come and gone... Now, they're not even responding to my emails. I have the same issue. They Airline staff seem to be have a total disregard for customer satisfaction. The 30 days have come and gone and they still told me to wait for an additional 2-3 weeks. I am still trying to get my money from them. Is there anyway to put the fear of God in this people? I would really like to know

11 December 2018 06:12:00 Funmi

I booked and paid for a flight online from Lagos to Benin 5th October 2018. I got a text message an hour before that it had been cancelled. I sent an email immediately to arikrefunds@arikair.com on the same day as directed by the customer care personnel. The email bounced back. Called back and another person said I should try the same address with no 's' this time. Once again, email bounced back. Sent an email to customer care no response, kept calling etc. Nothing. Someone in call center gave me a number and said it was for the refunds unit but only call between 12 and 2 pm, Wednesday and Friday. The moment it was 12 I started calling; and I called and called. Nada. No one picked up. Anyway, I finally got someone to respond to my email on the 26th of October . Sent me a form to fill, I was like thank God for progress. Then said I should send to same refunds email and this time it was working. Filled form and was told it would take 30 working days, I was like oh no biggie. Followed up early November to make sure my request was receiving attention. Yes it was, someone responded. Bottom line, 30 days has come and gone... Now, they're not even responding to my emails.

03 December 2018 01:12:00 CHINASA OSSAI

I want to reprint my ticket but i cant access my profile, it keeps showing PNR error with advice code

28 November 2018 07:11:00 Ruth Sajoh

I booked a flight to fly from Abuja to sokotoon the 30th of November and paid online but I recieved a message today that the flight has been rescheduled to Saturday and I can't meet up my appointment, so I need a refund. Ticket ref no. MA216C

25 November 2018 01:11:00 Guest

booked ticket for a flight from Abuja to Maiduguri on Saturday but didn't get any response or ticket after payment.

24 November 2018 09:11:00 Kelvin Praise

Good morning my agent booked flight for me and he later told me that arik cancelled all their flights from Owerri to Abuja till Thursday, just want to get a confirmation if it is true

19 November 2018 09:11:00 Tayo

Good evening, I booked a flight from Abuja to Benin on Saturday 17th November 2018, the flight was scheduled to depart on Sunday 18th November 2018, I got a message that the flight was cancelled. Please I need a refund My details are below; Passenger's Name: AKRAN/CLAUDIUS OLAYINKA MR BOOKING REFERENCE. : M86QC3 TICKET NUMBER : 725 2102169078

04 November 2018 12:11:00 Guest

Guest : I booked ticket for a flight from Abuja to Yola on Monday but didn't get any response or ticket after payment. I repeated the payment and got a ticket but the problem now is I was charged twice for a service I got once. How do I get a reversal of the transaction without ticket please??? Just inform your bank that you didn't get value for that first payment. They'll sought it out.

17 October 2018 04:10:00 Guest

I booked ticket for a flight from Abuja to Yola on Monday but didn't get any response or ticket after payment. I repeated the payment and got a ticket but the problem now is I was charged twice for a service I got once. How do I get a reversal of the transaction without ticket please???

11 October 2018 04:10:00 Ayo

Arik cancelled a benin to Lagos flight, I have sent several emails and not even an acknowledged mail was sent by Arik. I need my money back asap

22 September 2018 08:09:00 Guest

Pls, I booked a one way flight to jos from Lagos today 22/09/2018 for the 24/09/2018. I just got a call the interview I was going for has been postponed. How can I get a refund, I have already paid for the flight. I'd be expecting a quick response

25 May 2018 10:05:00 SU535

aliyu muhammad : I did online booking yet could not get email or booking reference. How can I retrieve my eticket? You can not. You need to contact the trader and report: I did not get the ticket which I had paid for. The trader will ask questions to identify date, flight, name, email.

19 May 2018 08:05:00 aliyu muhammad

I did online booking yet could not get email or booking reference. How can I retrieve my eticket?

18 May 2018 11:05:00 Muhammad

I have reserved one seat today and my bank account refused to transfer the money into your account how can I do?

20 March 2018 07:03:00 Lois O.

I booked for Arik Air flight on Saturday 17th March 2018. and i paid online, because if i reserve the booking will be cancelled the next day which is Sunday as a result of banks not working on weekends. N37,704 has been debited on my account and am suppose to travel this Saturday 24th march, till now i have not gotten any confirmation message from you guys whether my transaction was successful or not. Please i need an urgent responds.

16 March 2018 03:03:00 Guest

Arik is a disgrace to airline business in Nigeria. I booked a flight on 03/01/2018 for a flight scheduled for Asaba - Lagos on 06/01/2018 17:10hrs. Surprisingly, the flight was cancelled and I was only notified that morning. I placed a call across to their customer care and I was advised to either reschedule for another day or request for refund. I chose the latter and traveled by road as I had to meet up with an appointment in Lagos. On 10/01/2018 I requested for refund and I was assured that after 30 working days I will get my refund, I had no option that to wait despite the awkwardness in the assurance. As I type this message today 16/03/2018, I am yet to receive my refund despite repeated calls and mails to Arik customer care and refund dept respectively. It is very unfortunate that Nigerians have to go through this horrendous situation from Arik just to patronize them and also meet up with their various activities. I believe a lot of Nigerians share the same plight with me. This is very unfair as no appropriate and viable regulator is available to escalate this evil to. Something should and will be done to sanction this unfit airline.

17 February 2018 10:02:00 Guest

In the past 24hours I’ve had the most horrible service delivery experience of my life with ARIK AIR. Yesterday 15/02/2018, I bought a round trip ticket fr om the ARIK Office at MMA2. The flight was supposed to depart at 7:30am to land in Port Harcourt Airforce base Garden city Terminal. After 3.5hours of delay, one of their officers came to the lounge asking if we would like to go with the 11:30 which goes to Omagwua International Airport as against Airforce Base. Note that the Airfare to Omagwua is much less than that of Airforce Base. I agreed to go with the alternative arrangement in my bid to get to my destination in time for my meeting. Fast forward to this afternoon 16/02/2018... I arrived at the airport at 12:20pm for my 1:00pm return flight. On my arrival, I was told the flight was rescheduled for 12:35pm and I didn’t receive any notification. The attendants said I had two options, reschedule for the next flight which leaves at 5pm or request for refund upon my arrival in Lagos. Since I didn’t have the luxury of time to sit for another 4+hours at the airport, I decided to get an earlier flight on another airline with the hope of processing my refund on arrival. On getting to lagos, I went to the counter wh ere the ticket was purchased to request my refund. To my shock, I was told I couldn’t get my money back and the only option was for me to reschedule the ticket for a new trip which I have no idea when that will be. What ticked me off further was the nonchalant attitude of the staff at the ticketing counter. It’s really sad that an airline such as ARIK cannot get simple things right. If the airline chose to bring its prescheduled closer for whatever reason, there should be adequate provision to resolve any inconvenience to the customer.

04 February 2018 06:02:00 Darlington Kayode

I had completed a Refund Form for an aborted Return Trip to Ibadan Transaction Reference ARIK/FLWOO9306896, ARIK Air Reference No. CRA54942676 which was cancelled due to bad weather on Monday 11th December 2017. Up till today the 4th day of February, 2018, I am yet to receive any response from you. Could you please as a matter of urgency kindly respond to this mail by updating me of the status of this refund. I had earlier written and visited your Abuja counter several times without positive response. Darlington Kayode.

12 January 2018 10:01:00 Santiago

I just signed in but can't log into my account because I don't know my affinity id

27 October 2017 12:10:00 Cheryl

I'm trying to retrieve my booking using the 'manage my booking' link but keep getting an error message. What can I do?

08 October 2017 06:10:00 BADOO FRANK

I will arrive at Lagos on 8 NOV 2017 at 17.20 from London with British Airways, please, i need reservatiion for Lagos to Warri on 9 NOV 2017 in the morning flight( 7.40am) and Warri to Lagos 15 NOV2017 ? evening flight , my flight back to London with British Airways at 23.25. Pls paiment of my ticket will be pay on my arraval at the aiport- Murtala .Thanks

19 August 2017 09:08:00 Patience Nwosa

I bought ticket from Arik in Aprils,London to nigeria and I want my money back

28 July 2017 09:07:00 TOYIN ISHOLA

PASSENGER NAME:TOYIN ISHOLA SEAT:29D BOARDING TIME:14:45HRS ARRIVAL TIME:15:00HRS LOS-PH DATE:24 JUY 2017 LUGGAGE TAG NUMBER:17-CIS89-1/13 please do send my flight details to:ishomat25@gmail.com,thanks.

27 July 2017 08:07:00 Guest

Customers Name: PXXXXXX AXXXX Flight Ticket Number: 7255000044237 Flight Date: 23rd April 2017. Last four digits of ATM number: 4XXX Account Number: 3102741437 Account Name: CXXXXXX AXXXX Please give me my refund. I have called over 20 times and sent several emails. Please give me my money.

19 July 2017 09:07:00 Guest

My flight to London was cancelled since February, getting to the airport, I had to pay 590,000 for a new ticket, till now, Arik is yet to refund my money.

18 July 2017 04:07:00 Tony Omoboye

TICKET:147-2281354207 - 725-2281354208 - Omoboye Agnes. FLIGHT W3 108 - Arik Air 2/27/2017 DEPARTURE: New York, US (John F. Kennedy Intl.) 2/27/2017 13:25 ARRIVAL: Lagos, NG (Lagos) 2/28/2017 05:40 AIRLINE CODE:W3/FVJX3B BOOKING CONFIRMED, Economy DURATION:10:15. Arik please give me my refund without any further hesitation. 9174562199.

25 June 2017 10:06:00 Donna Rodney

This is the worst airline I have experienced. I flew from.Abuja to Lagos on 21st June 2017. I was supposed to fly Lagos to Banjul but was told at check-in that Arik cancelled all flights to Banjul since last week. No one contacted me and I was stranded in Lagos. I had to pay n7k for a hotel and an extra n38,250 for the additional cost of another flight with Mid Africa airline leaving on Thursday 22nd at 4pm. Whilst Arik office staff at the international airport acknowledged Ariks mistake, giving me a full refund - I want compensation for the n45,250 cost incurred due to the ticket I had to buy and the hotel stay. I sent emails to that effect using the two email addresses given - talktous and arikcustomerrelations. Both emails bounced back! I want a current and correct email to express my disgust, anger and disappointed at the horrendous manner Arik has treated a British citizen traveller. I want satisfaction and expect to be compensated by Arik. Please forward a current and correct email for Arik to afina1960@yahoo.co.uk.

14 June 2017 05:06:00 Guest

There is hardly an alternative. Air is straight up * air. thanks.