Scoot Discussion

26 September 2024 08:09:00 Guest72

I booked Scoot online months b4 my trip and realise 2 of my passenger name has special character eg John+Doe instead of John Doe. A few days b4 flight, I tried to resolve this issue via their marvie online chat. The CSO was prompt and requested info like passport screenshot and such. An email ltr was sent that the issue was resolved and an instruction for me to ownself edit the error. But when I went to the app under "Manage My Booking", nothing can be changed. So decided to use their whatsapp online support. This was worst, as the CSO said not only 2 of the passenger name was wrong as compared to the passport but all 4 of us has first name and last name compared to our passport. For the change CSO require we pay the full amt of ticket paid, minus add-on which is a shocked. I ignored and since it was late, decided to personally call a CSO to explained. Next day, able to call a CSO on the phone who required a few documents for verification and everything was done for free. So lesson learnt for me to be persistent. And if anyone have similar issue with Scoot, refer to their CSO as "name correction" instead "name change". And don't use their online CSO support, useless and misleafing! Just call direct to their CSO hotline number.

08 April 2024 01:04:00 Guest

I bought my filapine wife and children an airline ticket from manila to sydney and the reciept clearly stated that the fees and taxes were apart of manila terminal tax that had to be paid upon exiting the country and it was included in the entire flight payment so i called scoot to confirm that my wife and children didnt have to pay any airport tax and they confirmed that the airport tax was already including in the scoot booking under fees and taxes. So my wife arrived at the airport and went to the scoot check in counter and the scoot agent told her that she needed to go and pay the airport tax and my wife stated to them that we already paid it and even had the email from scoot stating that the tax had already been paid and then the agent said to my wife that you will not be able to board her flight unless she paid the airport tax at the Tieza office so she called me on facebook and told me what happened so i spoke to the tieza office on facebook messenger and they told me oh this is a different tax and she has to pay it otherwise she can not get on her flight and i explained to him that the tax had already been paid by scoot and had the email from scoot confirming this and we even showed hima screenshot but he said you need to pay it otherwise she can not board her flight so i told my wife to pay it and ill fllow it up with scoot later and i told her to take a screen shot of her reciept so i can keep her copy and has she went through immigration they asked to see the reciept for there travel tax and once they had it they didnt give it back but luckily we had a picture of it and then the immigration lt her through to the departure lounge. Has anyone else experienced this or is just only happened to us as now wife is to fearful to make a complaint in case they make her trouble when she comes back into the country

23 March 2024 10:03:00 Guest

I am unable to book the seats via Scoot online website. Getting error: PnrEmailStrategy Booking validation failed. Any suggestions? I am entering the correct Scoot Booking Reference. I have already tried it multiple times now without any success

21 December 2023 02:12:00 Guest

I am unable to book the seats via Scoot online website. Getting error: PnrEmailStrategy Booking validation failed. Any suggestions? I am entering the correct Scoot Booking Reference. I have already tried it multiple times now without any success.

26 November 2023 08:11:00 MARYJANE CANALES

I can't manage may booking. it always says that validation failed! Florie may lavapiez : Guest : "Manage my booking" in Scoot website, it’s shown "PnrEmailStrategy Booking validation failed"!!! What is the meaning of this?m

24 November 2023 04:11:00 Florie may lavapiez

Guest : "Manage my booking" in Scoot website, it’s shown "PnrEmailStrategy Booking validation failed"!!! What is the meaning of this?

20 November 2023 01:11:00 Guest

"Manage my booking" in Scoot website, it’s shown "PnrEmailStrategy Booking validation failed"!!! What is the meaning of this?

17 October 2023 11:10:00 Guest

want to know more on VFTF

10 October 2023 01:10:00 Guest

PnrFirstNameLastNameStrategy Booking validation failed. Joanna : I can access my booking it always says pnrFirstNameLastNameStrategy.

04 October 2023 11:10:00 Guest

Prompted to input PNR or Booking ID to "Manage my booking" in Scoot website, it’s shown "PnrEmailStrategy Booking validation failed"!!! What is the meaning of this Bravofly ??

04 October 2023 11:10:00 Guest

unfortunately i used PNR or Booking ID to "Manage my booking" in Scoot website, it’s shown "PnrEmailStrategy Booking validation failed"!!! What is the meaning of this Bravofly ??

20 September 2023 06:09:00 Guest

I try to manage booking. But it reply pnr email strategy booking validation failed

20 September 2023 03:09:00 Tan Yew Thong

Trying to go online checkin for this Friday 710am flight. I booked the ticket via Agoda. My booking F4FZJI. Error message i got is Booking validation failed.

18 September 2023 06:09:00 Joanna

I can access my booking it always says pnrFirstNameLastNameStrategy.

22 August 2023 04:08:00 Guest

Why my payment is being decline using a credit card? I've called my credit card provider and they have mentioned that there was no issue on their end and it was under Scoot app. Please advise what to do, thanks

11 August 2023 09:08:00 Patsy

Why is it almost impossible to book flights through the Scoot website? I have tried 4 times and failed. Please help

22 July 2023 07:07:00 Guest

Scoot web check in to print boarding pass and proceed to gate is not user friendly. A couple travelling together, one get the boarding pass to Gate while the other is denied and have to queue in counter check in at Sydney International airport. Have a Chat with their agent but it is of no help and a * of time. Next time, book with other airlines.

21 July 2023 05:07:00 Lim Chia Yong

Why still “unknown error occur”, I can’t online check in

17 July 2023 06:07:00 D.Hoppen

Scoot online check-in is so bad. Try to check-in Denpasar back to Singapore: unknown error occurred.

21 May 2023 10:05:00 Guest

0 unknown error occurred while checking in from Singapore to Ipoh

21 May 2023 10:05:00 Guest

Guest : Scoot online check in is horrible. Always show error message and cannot check in. Let us know what happen otherwise what is the point of sending us message to do online check in ??? High price low service :-(((

20 May 2023 08:05:00 Chi C J Choi

Online check in departing Singapore to Melbourne returned "unknown error".

20 April 2023 03:04:00 Leon

Web check in but has the following error after selected all passages : 0: unknown error occurred

17 April 2023 08:04:00 Guest

The SCOOT check in site is not user friendly. You only get chance to submit your details. If you submit an incorrect one you don’t get a second chance to view the error and correct it. What a * of time then trying to check in online.

31 March 2023 07:03:00 Guest

Scoot online check in is horrible. Always show error message and cannot check in. Let us know what happen otherwise what is the point of sending us message to do online check in ??? High price low service :-(((

23 March 2023 05:03:00 Guest

my flight disappeared and i can't log into my krisflyer account because it keeps asking me for a verification code that expires in 3 minutes and doesn't show up for at least 10

22 March 2023 05:03:00 Anna

Hi scoot its been 2 days since I cannot log in using my krisflyer account to your site in app and website both have problem sending the otp to my email i would have received it after like 15-1 hr and it will promp that otp has expired. I need to book for a flight using the account

12 March 2023 12:03:00 Guest

Guest : Guest : I received my itinerary from Jeju to Singapore for tomorrow but cannot check in online and cannot retrieve booking on Scoot app. Shows an error message. Anyone knows how to check in online and retrieve bookings on app?

12 March 2023 12:03:00 Guest

Guest : I received my itinerary from Jeju to Singapore for tomorrow but cannot check in online and cannot retrieve booking on Scoot app. Shows an error message. Anyone knows how to check in online and retrieve bookings on app?

23 February 2023 05:02:00 Lester Heard

23/2/23 My name is - Lester Heard - and I have not received my booking confirmation code ? I fly out tomorrow - 24/2/23 - we're is my confirmation E mail ?

02 February 2023 03:02:00 Vivek

Unable to change flight dates

12 January 2023 08:01:00 Guest

Hey Scoot! I've been waiting for my suitcase for two days now here in Melbourne. I have no clothes and I have to work here. It's not holiday for me. The tracking code does not work on the Scoot website. I can't reach anyone by phone and you don't reply to emails. This is all ridiculous. When do I get my suitcase??? And how much will the compensation be?

29 November 2022 04:11:00 Guest

I received my itinerary from Jeju to Singapore for tomorrow but cannot check in online and cannot retrieve booking on Scoot app. Shows an error message. Anyone knows how to check in online and retrieve bookings on app?

26 November 2022 08:11:00 Guest

Had the same issue with scoot where i was getting the 3003 api error o the safety page. Then i tried using the beta check in email tagged to the confirmation email. was checked in with one step. Hope this helps someone

24 November 2022 10:11:00 Guest

3013 AuthorizationSSRNotAllowed Our ref Y5ST8F Could not check-in

19 November 2022 05:11:00 Guest

3013 AuthorizationSSRNotAllowed - I get this error message when trying to complete the Check In for my 21st Nov flight to Hyderabad.

18 November 2022 10:11:00 Thong Foo Kong

I tried umpteen times to check in online for myself and 5 others for flight TR284 to Bali on 20th November 2022, but in vain. The message showed there was a #777 error. My Booking Reference is WEKR4H. Please assist

18 November 2022 09:11:00 Guest

MAHFUZUR RAHMAN CHOWDHURY : I am unable to online check in. My Scoot booking reference: MFTM4B error found " Error #777 We have encountered an unexpected error while processing your request. Please try again."

18 November 2022 03:11:00 MAHFUZUR RAHMAN CHOWDHURY

I am unable to online check in. My Scoot booking reference: MFTM4B error found " Error #777 We have encountered an unexpected error while processing your request. Please try again."

16 November 2022 05:11:00 Guest

Keep getting the PaymentAuthenticationFailed1 even if i input the correct details. Is there something wrong with their site?

07 November 2022 08:11:00 Guest

Keep getting the 777 error, it's very frustrating. When are they going to fix their online check in service?

02 November 2022 07:11:00 Guest

Seems like a number Of people on this forum has the #777 error issue when trying to check in. Called scoot hotline waited for 30 mins .. in the end I am told by the hotline she doesn’t know the issue ask me to check in at the counter ! Disappointing service really !

02 November 2022 01:11:00 Guest

Check in via pc, encounter error#777 at declaration stage. Not able to proceed further

31 October 2022 02:10:00 Peter Purcell

What a terrible system. Inserted all details for booking and then credit card BUT just get message "almost there" and nothing happens.

26 October 2022 04:10:00 Guest

Scoot's website is plagued with API service issues when trying to check-in? Keep receiving an error #777 while trying to check-in. Tried several times. The same error kept on popping up on the same page. On another time, finally got past the #777 issue and received a new issue an issue, 1170 CannotSellSSR CannotSellSSR1170RemotingServices.ServiceHost.exe(and a whole lot of random numbers) Their mobile app doesn't allow check-in as well.

26 October 2022 04:10:00 Guest

Guest : In am trying to web check in. Keep getting error # 777

23 October 2022 04:10:00 Guest

Never touch Scoot. Their staff lies and are also totally incompetent. Scoot has no interest in any customer service.

11 October 2022 04:10:00 Guest

Absolutely rubbish online check in process. Tried 20+ times to online check in and keep getting the same error. Have tried multiple browers (chrome, firefox, even microsoft edge) and same error everytime. Will never fly with scoot again

09 October 2022 11:10:00 Guest

In am trying to web check in. Keep getting error # 777

07 October 2022 11:10:00 Guest

Keep getting name wrong when managing booking

07 October 2022 11:10:00 Lim Kok Seng

Guest : I got below error when manage my booking: Guest : PnrEmailStrategy Booking validation failed.

28 September 2022 01:09:00 Guest

I got below error when manage my booking: Guest : PnrEmailStrategy Booking validation failed.

28 September 2022 01:09:00 Guest

PnrEmailStrategy Booking validation failed.

23 September 2022 03:09:00 Lye

Error #777 check in, tried multiplies time, frustrating. How, I am flying in few hours time.

22 September 2022 12:09:00 Guest

Got error 777 during check-in. Keep trying and keep getting there. What is going on here?