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HOME ⇒ Airline and Airport Discussion Forum ⇒ Turkish Airlines


Turkish Airlines Discussion

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25 September 2021 11:09:00 Guest

TK does not have a multileg booking option on their website or application. Can anyone advise me how I may make such a booking ? Many thanks........

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08 September 2021 07:09:00 Masoud

Guest : Hi, I had a reservation booked with Turkish Airlines and I called to convert my ticket to an open ticket. However I did not receive an email or any proof that I have an open ticket. Is this normal? Does anyone have any experience with TK and open tickets? Hi, similar thing happened to me. I didn't receive anything. They ask for the previous ticket number. When I called them later to re-book the ticket, they said I must pay 200 euros !! This equals to the penalty of cancellation! so what is the point of having an open ticket?! THIS IS A FRAUD. and they don't refund the previous money at all. TK is sure disappointing.

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28 August 2021 08:08:00 Bernadette Golian

Wevtry to buy tickets to Mauritius. I don't find what is tge different between the semi-flexible to the flexible tickets. Can you explain please? Thank you

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11 August 2021 01:08:00 Melvin B Tarkpor

My flight from London to Instanbul got cancel. I want a rebook from a different departure airport but Turkish airlines is saying they can't intervene because I bought the tickets through a travel agency (mytrip). Mytrip has not been responding to my calls since July 22, 2021 and my flight leaves on the 18th of August. Please intervene... My booking number is HFOEXF.

Turkish Airlines 
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29 July 2021 10:07:00 Guest

Me too - I fill in the destination and date fields... I see no options to purchase a ticket

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29 July 2021 01:07:00 Guest

Cant get reward tickets now for one week online

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24 July 2021 08:07:00 Guest

Hi we have return flights from Dalaman to UK on 31st August. As UK have Turkey on their red list will TL cancel these and then we will be eligible for a full refund? FDIR2

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22 July 2021 06:07:00 Guest

Are you booking revenue or non-revenue travel? Did you get it to work?

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22 July 2021 06:07:00 Guest

Adriano Oliveira : I am trying to buy a ticket in Turkish Airlines website for days, and I only receive an error message in the end every time. Is it happening to everyone? Adriano Oliveira : I am trying to buy a ticket in Turkish Airlines website for days, and I only receive an error message in the end every time. Is it happening to everyone?

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16 July 2021 05:07:00 Adriano Oliveira

I am trying to buy a ticket in Turkish Airlines website for days, and I only receive an error message in the end every time. Is it happening to everyone?

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19 June 2021 11:06:00 Guest

Hi, I had a reservation booked with Turkish Airlines and I called to convert my ticket to an open ticket. However I did not receive an email or any proof that I have an open ticket. Is this normal? Does anyone have any experience with TK and open tickets?

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11 June 2021 02:06:00 Muhammad Kashif

I cancelled my Pakistan to UK flight of April 2021 due to Pakistan being added into RedList. I asked them to convert into open ticket. What I want to know is Can I pay for Pakistan to Turkey travel wid dat open ticket, how much time do I have to use open ticket, can I purchase my family tickets with same open ticket Ill be thankful if someone can Anser dese queries

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11 June 2021 02:06:00 Muhammad Kashif

Got my ticket cancelled. How to book again

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09 April 2021 01:04:00 Guest

Guest : My name name on the plane ticket was mispelled, my husband calle the turkish airline yesterday but we dont received any update they only ask him to fill out a form. Will I still able to fly from Phiks-Istanbul- Machester without any problem just because there's one additional letter L added at the enc of my name. Hello did turkish airlines solved your problem?

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04 April 2021 07:04:00 GuestEvan Toocu

THIEVING AIRLINES!!! REFUND OUR MONEY!!!

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04 April 2021 07:04:00 Evan Toocu

Guest : DO NOT ATTEMPT TO GLY WITH THIS THIEVING AIRLINES!! THEY WILL JOT REFUND OUR BUSINESS CLASS TICKETS AFTER ADVISING WE CANNOT BOARD OUR GLIGHT TO SINGAPORE BECAUSE OF COVID RESTRICTIONS!! REFUND OUR HOD * MONEY YOU THIEVES!!! I have been finding it difficult to get a refuns from Turkish Airline since octover after they cancelled to flight to Dubai. They are making life difficult for me with this. This isn't fair really Phil : Hi everyone! Need some help please Are flights With Turkish airlines open from Jeddah in Saudi Arabia to Dublin Ireland via Istanbul? I have tried many times but have had no reply Thanks Phil

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10 January 2021 04:01:00 Walther

my son has a semi-flexible ticket to cape town. Because of covid he would like to change date and destination . Is that possible. The definition of semi flexible is so poor on the turkish airlines website.

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17 December 2020 02:12:00 Guest

My name name on the plane ticket was mispelled, my husband calle the turkish airline yesterday but we dont received any update they only ask him to fill out a form. Will I still able to fly from Phiks-Istanbul- Machester without any problem just because there's one additional letter L added at the enc of my name.

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09 December 2020 10:12:00 Guest

Kay : I will not beg for my refund!! DESPITE MANY ATTEMPTS TO GET a resolution from Turkish tripe thieves airline and money grabbers!!! Pathetic law and pathetic practices and rude customer service and rubbish policies!! To be honest, it has caused me some emotional torture trying to get a refund from turkish airline. I am never going near this airline again in my lifetime. The office in lagos and Istanbul keep pushing me to each other. Terrible refund process.

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09 December 2020 10:12:00 Guest

I have been finding it difficult to get a refuns from Turkish Airline since octover after they cancelled to flight to Dubai. They are making life difficult for me with this. This isn't fair really

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29 September 2020 04:09:00 Annabell

Know the compensation policy of Turkish Airlines for cancelled flights? Unfortunately, it happens sometimes that Turkish Airlines cancels a flight on which you are supposed to travel at the last moment. In that condition, it becomes the responsibility of the airline to compensate the passenger for the unnecessary trouble they have to face due to a flight cancellation without prior notice within a specified time limit. Therefore, to acknowledge the compensation policy of Turkish Airlines for cancelled flights, read the pints given below. Turkish Airlines provide 600 Euros compensation to each passengers whose flight is cancelled less than 14 days before the scheduled departure If possible Turkish Airlines provides a seat to the passenger whose flight is cancelled in an alternative flight for same destination Turkish Airlines dont need to pay 600 Euros compensation to the passengers when the alternative flight reach their destination in the similar time to their original flight If Turkish Airlines is not able to offer an alternative flight to the passengers then they have to give the full refund of the cancelled flight that is paid by the passengers during original purchase Apart from this, Turkish Airlines also be exempt from paying the 600 Euros compensation fee to the passenger when they are bound to cancel a flight due to extraordinary circumstances beyond control such as bad weather, medical emergency etc These are the rules for receiving compensation for a cancelled Turkish Airlines Reservations without prior notification. visit www.vsupportservices.com/turkish-airline...

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14 September 2020 03:09:00 Guest

Guest : Terrible airline I was booked to fly 20th march Cape Town to Birmingham UK, my flight was cancelled by airline asked for a refund but been informed I have been credited with a voucher my original flight cost 11,763.zar why was I not refunded but issued with a voucher for 4358.77zar

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13 September 2020 02:09:00 nawaf

hello, is it right that only canadians and permanent residents of canada are allowed to board your airplane to montreal? so if someone has a valid visitor visa to canada you will not allow him to board the plane?

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08 September 2020 10:09:00 Phil

Hi everyone! Need some help please Are flights With Turkish airlines open from Jeddah in Saudi Arabia to Dublin Ireland via Istanbul? I have tried many times but have had no reply Thanks Phil

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02 September 2020 10:09:00 Natasha

Hi when are flights released for late Auguat/Septmeber 2021 please? Thank you.

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28 August 2020 12:08:00 Abidur Reza

How many checked baggages one can take within economy class (Turkish Airlines)?

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17 July 2020 10:07:00 Nexhat

My flight got canceled on the 8th of July from LAX-PRN. I'm trying to reach the Turkish Airlines customer service but the phone seems to be disconnected. My concern is that on my refund I'm missing over $500. i suppose to get the full refund since the airline canceled on me and NOT me on the airline. Hopefully my message reach the right people and somebody get back to me. Thank you

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16 July 2020 12:07:00 Guest

Terrible airline I was booked to fly 20th march Cape Town to Birmingham UK, my flight was cancelled by airline asked for a refund but been informed I have been credited with a voucher my original flight cost 11,763.zar why was I not refunded but issued with a voucher for 4358.77zar

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28 June 2020 03:06:00 Bash

Hi, I booked turkish airlines flight from sabia airport to Antalya but few days ago when i checked i got message your flight has changed and you a can cancel or change your flight. While i was doing that i accidentally cancelled one of my flight from sabia to antalya. I spoke to them on phone and she said write to us on feedback page all this and some one will contact you. Today i did that. Is this happened to someone else and if yes then what they did. Will they re arrange my flight or i have to re book it again. Thanks

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22 June 2020 12:06:00 Halime

Hi every one ! is anyone having issues with redeeming the NHS staff discount? i have messaged TA but the info they provided was not suffient enough. has anyone managed to redeem their NHS discount?? if so, can you please help me out ?? many thanks Hali

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17 June 2020 08:06:00 dauda salaam

please are there flights from Havana to lagos and the dates in july 2020

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09 June 2020 01:06:00 Guest

how do i buy a ticket with voucher

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14 May 2020 12:05:00 Abby Ovitsky

Original flight from Casablanca to Tel Aviv for April 5 cancelled by airline, changed to April 17, then again cancelled by airline, changed to May 3, cancelled by airline, changed to May 23, cancelled by airline which 2 weeks ago told me to call to request refund after the 28th of May when they expect travel restrictions to be lifted. When I asked what travel restrictions, they described 14 quarantine but when I called the airport was told only Turkish citizens and residents can enter Turkey until further notice. I have not given up on refund but hope to get evacuation flight instead, at least they are not cancelled.

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12 April 2020 05:04:00 Guest

From: TURKISH AIRLINES INC. Customer Contact Center Re: Flight cancellation following Covid-19 pandemic "Id like to inform you that, by the decision of authorities; the refunds will be completed within 60 business days after the travel ban gets lifted."

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19 April 2019 07:04:00 Kay

I will not beg for my refund!! DESPITE MANY ATTEMPTS TO GET a resolution from Turkish tripe thieves airline and money grabbers!!! Pathetic law and pathetic practices and rude customer service and rubbish policies!!

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19 April 2019 07:04:00 Kay

Turkish airline are no good and they are thieves for not refunding me as I cancelled a flight and they did not offer an alternative date!! Never again will I use this tripe of a airline!

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18 March 2019 01:03:00 Guest

Turkish airlines has changed my connecting flight. Do you know if they have to provide me with a hotel as the connection is now over 24 hours and also will there be any issues caused when I try to board at Gatwick or Istanbul? I will have the Turkish visa sorted.

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03 February 2019 10:02:00 Philip

Hi, ive bought 2 tickets but forgot to add middle names as they appear on our passports, will we still be able to board and fly, thanks.

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18 September 2018 02:09:00 Lafta Atshan

Dear Sir/Madam Good morning. Ticket 2352357140616. ( 16th August 2018, Istanbul to Jeddah) Dear Sir, I sincerely hope this email will be answered as soon as possible. I booked at the Istanbul Ataturk airport on the 16th August 2018. And I paid the cost as cash and forgot to request the receipt of that, when I arrived Australia the CQUniversity requested it. Could you send it on my email, please? The total cost was (AU$775 + 20.000 Iraqi dinar (about AU$ 800)). Thank you so much for the Turkish Airlines staff at Istanbul Ataturk Airport. Kind Regards Lafta Awad Atshan Queensland, Australia lafta_alatshan@yahoo.com l.atshan@cqu.edu.au l.al-atshan@cqumail.com

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03 July 2018 11:07:00 Claudia Mazzini

Tickets 2355183925639 / 2355183925640 Dear Sirs, I sincerely hope this email will be forwarded to the President of the company, Mr. Ilker Ayci, who will certainly understand and try to mitigate what happened to me and my daughter at the Athens airport on the 27th of June. Due to the widely publicized general strike in Argentina on 26/6, where numerous flights were canceled, our flight from Sao Paulo (Brazil) to Istanbul-Athens by Turkish Airlines was DELAYED For 7 hours and 30 minutes, as shown in the document issued by Turkish Airways and the tickets. With the delay we lost our flight (connection) from Athens to Santorini by Aegean (ticket SJ4JBK). Regrettably, my 15-year-old daughter and I were IGNORED and HUMILIATED by Turkish Airlaines staff at Athens airport counter, even after we submitted the justification for the late flight from Sao Paulo to Istanbul. However, on the contrary, the service was terrible and they did not even give me any option or assistance. I have kindly requested for some help from Turkish Airlines ground personnel in order to assist us with additional documents and / or intervene with Aegean Airlines but simply refused to do so. I was obliged to buy new tickets for me and my daughter at the cost of EUR 397.88 plus EUR 70.00 for the luggage, otherwise I could loose my hotel reservation, airport transfer, jeopardizing all the schedule of my daughter's long dream vacation to the Greek Islands. I therefore ask you to formally apologize to me, as well as compensation for the moral liability my daughter and I have been through by this company negligence at Athens airport. Otherwisen, I will make public this regrettable event / occurrence, in all the existing means of communication (newspapers, television, websites), including taking the legal measures. I am looking forward to hearing back from you soon. Regards, Claudia Mazzini

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13 May 2018 01:05:00 SU535

hi am trying to cancel a ticket l book for my sister but when l want to submit the ticket l want to cancel it gives me an error message. please help This site can not do the job of the passenger. //// year2018 all previous messages.: This is not the Turkish Airlines carrier site here, but the discussions forum here. There is no flight information /e-ticket number / reservation on this air carrier. No one can reply and assist without the correct and full data on the reservation of the flight. Such comments are not fair and useless. In order to get the correct reply, kindly attach the reservation / booking number and produce the adte / fllight number / airports. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 2-5 days by free staff in English. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only.

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06 March 2018 01:03:00 Guest

hi am trying to cancel a ticket l book for my sister but when l want to submit the ticket l want to cancel it gives me an error message. please help

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24 February 2018 10:02:00 Guest

I have been trying to make a booking through the turkish airlines websight now for two days'but with no luck 'after putting passenger information in 'there is a error message.

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12 February 2018 05:02:00 Robert Mayhew

Dear Sir or Madam. I am writing this review to let you know that my experience booking my flight to England with Turkish airlines has been very poor. Living in South Africa we couldn't even find our currency which I am amazed at. We booked our flight with you found your website very misleading and when we booked our flight and seats we didn't get the tickets for the flight nor the booking for the seats. When we tried to ring your offices in Cape Town with 5 different nos. no one answered the phones. We were forced to go to Cape Town airport which is very time consuming and costly. The young lady who dealt with us was quite helpful, she says she knows they have a communication problem, sadly that was no help to us. She managed to run off our tickets so at least we got them but the inconvenience you put us to I think is very poor and if I had realised I would not have been booking with Turkish airlines as it has been the worst experience of any airline we have booked with so far and I hope that you will reply to these comments with an explanation of the poor experience we have had. We fly out of Cape Town on 9th May so with a bit of luck you should find time to reply. My name is Robert Mayhew, my email address is; sylvia.m.mayhew @gmail.com I am looking forward to what your response is to this very disappointing experience.

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11 February 2018 07:02:00 markadel

Turkish airlines has zero accountability, zero care for complaints and customer satisfaction and embarrassingly denied my entire business class experience. Worst airline ever!!!!!!

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24 January 2018 04:01:00 PRINCE

I met every requirement to board turkish airline from johannesburg to havana on 12th december 2017. if i did not, immigration in Johannesburg airport will not ever allow me to fly. if turkish air is saying its not their responsibility to check passenger's documents, so how come turkish air start to check documents at istanbul and not johannesborg in the first place ? even the consul of cuba in south africa confirmed me, even the ambassador of cuba in tuirkey confirmed with a letter to board me,the consul of cuba in south africa was on telephone asking to speak to officials of turkish air but none of turkish air staff wanted to speak to cuba consul on phone or even to contact the embassy of cuba directly to confirm my document. Me what i saw was racism on part of turkish air at istanbul airport,yet other passengers were boarded. Before my departure at Johannesburg airport, turkish air checked my documents and confirmed and allowed me to fly, only to keep my stranded at istanbul refusing to board me on my business class ticket. why did turkish air board me from johannesburg if they were not satisfied with my documents ...passport and visa which they confirmed before boading me from johannesburg airport. Please sir i want you to kindly assist me to get my business class ticket from turkish air and also to compensate me according as i missed other connecting flights also ...Please sir i want justice ,please help me.

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19 January 2018 05:01:00 Guest

Unbelievable bad service from a 5 star airways company. Its our first time we travel with you.We are live in Thessaloniki Greece and we know already that this airport had issues with radar system the last month and more.How its possible a big and serious company like Turkish airlines to risk and booked flights from this airport when already know that 80% cancel cause mist fog that a bad excuse from Turkish sale manager imagine that in England must no flight never cause mist weather.After the cancellation we must take bus travel 7 hours to Athens instead there is another closer airport Kavala town only 2 hours away. Our Odyssey don't finished wait another 2 ours delayed at Venizelos airport in Athens to take the plane of Turkish air lines to Istanbul.Another 2 hours delayed to Bangkok airport run like crazy exhausted with luggage to catch plane to Krabi and missed it 2 hours for the next flight. Result of Turkish airline trip 1 lost bag and one destroyed. My name is Theodoros Apostolidis and the awful flight was TK 1882,TK

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15 January 2018 10:01:00 Mohamed El Amine

Good morning Sir/Madam I'm an always business class client of Turkish airlines, i was really surprised with the experience that i had with my trip from Bangkok to Bamako and my trip back to bangkok. Ticket number : 235 5979 364617 I had a business class ticket but it seems like economy the experience. The seat from Istanbul to Bamako they were not comfortable at all as if it's economy and the service was not the level of business that im used on it at turkish airlines and other airlines. And on the way back the experience was worse than the going. From Istanbul back to bangkok the hostess came to me and asking me to change my seat and give it to another person, i don't think this is the way to be treated in business class. She embarrassed me infront of the other passengers because the other seat by my side was empty and she wanted to give the 2 seats for the couples that they were newly married . This is not her job, she moved to a seat near a person all the way drinking alcohol and i was not comfortable at all. This bad experience that i had with turkish airlines it will made me not repeat travelling with them anymore. Best regards Mohamed El Amine

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08 January 2018 11:01:00 Nabil Othman

Dear Sir, I am seeking your support to add the missing points for my travel .I sent email but no action since I discovered that person who provided me boarding did not include my points for the flights from Mauritania to Istanbul on 20 December 2017. I would appreciate to solve this issue . Here is the details: My e Ticket number 35 5765324869 FOR DAOUD OTHMAN/NABIL MR

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08 January 2018 04:01:00 Hebe

Im very disappointed with the service at the airport and the airlines as well. I mean, if the flight has been delayed, why dont infrorm thru the text or email notification? What for customers filled in the form and information but you didnt let us know in advance? One more thing, the airport is okay for me. But if you have long transit and wait more that 2 hours, you will be stressful and easily get mad with everything around you. The worst part, I want to highlight over here, the wifi only provided free for 2 HOURS only! What happens if my flight will be delayed more than 2 hours?! No wifi?! How to get the work and get through all the rough time? You dont know the wifi is the only thing to comfort customer! Yeah, maybe you say we could go to hotel in airport! But Im concern about the other customers who cannot afford it! What you would do for family with kids? Not everyone has money like those in business class. Btw, I always travel to Ercan for work, if only theres another airlines that Turkish Airlines, I would choose the other one. Sometimes, there are workers who cant even speak English, I know English isnt your essential language to learn, but as foreigner customers, we feel offended with your arrogant attitude when Turkish workers rolling their eyes toward us. Wheres the manner? Feeling so disappointed, sometimes it is hard to deal with other people but as an outsider who is not coming from here, I have to be rational and not to make a problem. Please fix the wifi extension and please use your notification system for customers! Please give extra English lesson. Just simple English is enough to comfort us!

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05 January 2018 05:01:00 Neha Jain

I am looking for some one to help me how to get re-imbursement for in-transit visa. I was travelling from New Delhi to SFO on 31st Dec 2017. My flight got delayed by more than 24 hrs and I had to stay in Istanbul with my 4 year kid. I applied for in-transit visa and paid for the same at Istanbul airport. How to get the re-imbursement for that?

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09 December 2017 03:12:00 Guest

My name is Annette emin l am USA citizen We got two tickets to north Cyprus.the trip is great When we come back to Istanbul spend 3 days my husband USA passport is going to expired Jan 20 2018 they did not give him visa They let us in he cannot go back to California l am shock l cry l am disable Thank you Turkish air line for not checking my husbands USA passport he is 78 years old l cannot leave him here. This is my last time going with Turkish air line I have to go to USA embassy Monday morning l have no time left we are leaving to go back home my husband is stuck here thank you for screw us up

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08 December 2017 03:12:00 John Aboagye Duodu

I lost my phone in your flight on 28th November on transit to USA from Ghana. My seat number was 24F. The other details are class sinif 0630. I will be returning to Ghana through istanbul on 13th December 2017 and would like you to forward it to p.o box ct 4603, hfc bank, accra ghana. Thank you

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