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Wizz Air Discussion

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18 August 2022 10:08:00 Guest

my flgihts with wizz got cancelled and they wont send me a new password when i try to log in so i cant claim a refund! any ideas?

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31 July 2022 10:07:00 Katherine Watkins

Flight cancelled by Wizz Air do I have to pay additional cost for new flight same route, new flight is 100 pounds more expensive.

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28 July 2022 08:07:00 Daniela

Do you know how to atach power of aterney /for my kids and the kid traveled with us/ to my claim. I did the claim, but withouth this I do not think I will get any compantation. I tried to make a new claim but the sistem does not allowed becouse I already have a claim.Do not wanna wait, becouse I have onather claim from 24.04 and still have no money. Everytime time contact them said in 7 days. And 3 months past.

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18 July 2022 03:07:00 Guest

Hello, Please could you advise if I can book 1way ticket from the UK to Poland for my son using his Polish ID card (we do not have Polish or English passport ) We did not receive his Uk passport from Home Office yet as it take longer than usual . He has dual citizenship.

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18 July 2022 09:07:00 Tiberiu Stroe

Why my Revolut account has been debited with EUR 2,5 without any consignment or explanation?

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13 July 2022 04:07:00 Guest

Hi! If I cancel my booked flight earlier than the 14th day before departure then I pay 65 euro fee. But what if the cost of ticket is less than 65 euro and I cancel it earlier than the 14th day before departure? Do I get full price of ticket back without paying anything?

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11 July 2022 05:07:00 Vangjush Dimo

My money ran away from the bank

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09 July 2022 06:07:00 Guest

Adding whizz priority is charging £19 each way. But when I go to pay the price is going from £190 total to £404.

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06 July 2022 09:07:00 Vlad

Exactly the same with my return flight , how your situation has been dealt with so i can make a picture of what is going to happen with mine ,thx Anna Thanks, Anna : received return flight cancelation, performed refund request according the instructions, but now i can't see neither the direct flight, which suppose to be untouched, nor credit or refund... and the booking number is canceled but i havn't received any other!

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03 July 2022 04:07:00 Dragos

Flight Malaga-Luton 02.07.2022, departure 20:40...someone switched a black Targus backpack by mistake. I can be contacted at 07944657317 or reply here. Thanks,

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03 July 2022 12:07:00 Anna

received return flight cancelation, performed refund request according the instructions, but now i can't see neither the direct flight, which suppose to be untouched, nor credit or refund... and the booking number is canceled but i havn't received any other!

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20 June 2022 02:06:00 Guest

Warst Airlines ewer. Went on holidays to Montenegro. Flight with wizzair from Gatwick to Podgorica departure over 2 hours late. Coming back 3 hours late I missed my flight to Dublin from Gatwick. Had to book next day flight to Dublin 445. Thanks wizzair for great holidays. Never booking again with wizzair. Avoid this airline!!!!

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15 June 2022 07:06:00 Alyson

Travelling with Wizzair from Cardiff to Heraklion on Friday morning. Logged onto their website but it states check in not available. Gone through on line chat which says check-in available within 48hrs. Anyone know if can be done at airport

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15 June 2022 07:06:00 Guest

Karol : I am trying to fill up compensation claim form and website ask me to login AGAIN I am entering CORRECT PASSWORD and message invalid login attempt appears.... Ridiculous. Same here. Trying to call customer care but no response

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14 June 2022 07:06:00 Guest Faith

I was booked on a wizz air flight to Portugal from Gatwick but couldn't check in at all online. The system said my flight had been changed and needed to rebook but lastminute.com advised that I can check in at the desk. Arrived at the airport and nearly all passengers had been unable to check in online so we paid extra and advised to claim back. Wizzair.com has refused to refund £140 without a screenshot despite me sending a photo of the screen. What a rubbish airline! Their contact numbers are premium so calling them is not an option.

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13 June 2022 01:06:00 Guest Tamar

Wizz airline changed my landing from Luton to Gatwick but my car is in Luton- does the airline provides transportation to my original airport?

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26 May 2022 01:05:00 Guest

I think one worse airline is wizz both way about 3 hours late all other flight is on time I will never flay with wizz worse airline.....

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23 May 2022 12:05:00 Guest rt

When I try to enter the expiry date for my childs passport details, the scroll buttons dont allow me to select the correct date. I cant check my children in. I dont know what to do about it. Can anyone advise me?

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11 May 2022 07:05:00 Lia

I also have the same problem. I received the email that says my flight has been re-booked and I have the option to log-in and accept the changes. When I log-in it says to check back soon to see the changes, and it shows there is no flight under my booked flights on the website. I am not in Europe so I have no way to call them, please someone update if this get this fixed or contact wizz air!

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11 May 2022 11:05:00 Guest

There is a change in your reservation. We will inform you by email soon. Check back soon to see the changes". I still have this problem, can someone help me?

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10 May 2022 10:05:00 Guest

Yes, I had all three options, a large pink button "Accept Changes", and right next to it two pink links "Start Re-booking" and "Request Refund". However, if you want to re-book, the flight endpoints have to be airports that are in the vicinity of the original ones. If your flight route is no longer served and if there are no alternative airports near your original start point or destination, then I guess you cannot re-book. Guest : Hey, We have problem that we have only two option, Accept changes or get refund. But we want to re-book for another date. Did you had that third option to re-book flight? Guest : Hello guys ! update ! I had two flights with WizzAir, both rescheduled with the error message "There is a change on your booking. We will inform you via e-mail soon. Please return back soon to see the changes." despite receiving the email with the 3 options. Today one of the flights was fixed and I was able to re-book / request a refund. The other flight is still blocked with the error message, but I am hopeful that they will fix it. They don't proceed by flight date, as my earlier flight is the one still showing the error message. My advice is to wait a little bit if your flight is not in the coming 48h, I guess they are trying to fix things.

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10 May 2022 09:05:00 Michal

I have 2 flights that I've booked before the weekend and wizzair changed my flights with almost 2 days difference. I received emails about refund but wizzair page shows me "There is a change on your booking. We will inform you via e-mail soon. Please return back soon to see the changes." I see that it's not only my problem. Did someone managed to solve this?

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10 May 2022 09:05:00 Guest

Hey, We have problem that we have only two option, Accept changes or get refund. But we want to rebook for another date. Did you had that third option to re-book flight? Guest : Hello guys ! update ! I had two flights with WizzAir, both rescheduled with the error message "There is a change on your booking. We will inform you via e-mail soon. Please return back soon to see the changes." despite receiving the email with the 3 options. Today one of the flights was fixed and I was able to re-book / request a refund. The other flight is still blocked with the error message, but I am hopeful that they will fix it. They don't proceed by flight date, as my earlier flight is the one still showing the error message. My advice is to wait a little bit if your flight is not in the coming 48h, I guess they are trying to fix things.

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09 May 2022 10:05:00 Guest

Hello guys ! update ! I had two flights with WizzAir, both rescheduled with the error message "There is a change on your booking. We will inform you via e-mail soon. Please return back soon to see the changes." despite receiving the email with the 3 options. Today one of the flights was fixed and I was able to re-book / request a refund. The other flight is still blocked with the error message, but I am hopeful that they will fix it. They don't proceed by flight date, as my earlier flight is the one still showing the error message. My advice is to wait a little bit if your flight is not in the coming 48h, I guess they are trying to fix things.

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09 May 2022 07:05:00 Andrei

The same message **There is a change on your booking. We will inform you via e-mail soon. Please return back soon to see the changes.** I have 2 diffrrent tickets flights. 1 of them I accepted changes immediatelly, but the other one I cannot avcept non of option because of this message.

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09 May 2022 04:05:00 Catalina

For me not, i still receive the same error: There is a change on your booking. We will inform you via e-mail soon. Please return back soon to see the changes.

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09 May 2022 03:05:00 MNE

I got the same problem with rescheduled flight, there is no option to confirm the changes. Did anyone solved this?

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09 May 2022 02:05:00 Kam

What a joke wizzair is now. Third time they changed the flight date and time. E-mail says to log in and see the changes, but after I log in, I can not even view my flight as it says to come back soon. It is days now, last time it happened day before the flight! I am so fed up, their live chat is a joke, contacting them is impossible. What a terrible company

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09 May 2022 11:05:00 Elena Spoiala

Hello. I just bought a ticket, but i did not receive the confirmation e-mail yet. What can I do to get them?

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09 May 2022 10:05:00 Guest

same error

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08 May 2022 06:05:00 Guest

Same for me guys. Pls let me know if change options finally show up!

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08 May 2022 03:05:00 Guest

@Mitja I see, thanks for the update ! I still get the error message though... no options. I hope they solve it quickly for everyone else !

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08 May 2022 03:05:00 Mitja

Hello, i just edited the change of flight on the wizz air site. I had a change, a refund, or a credit available. Everything turned out great.

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08 May 2022 02:05:00 Rakefet Hakim

Wizz informed as by mail that our flight has been changed and we can get our money back or choose another flight. We can not change anything using their application and no one answers on the phone. Any idea anyone ?

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08 May 2022 02:05:00 Guest

@Mitja OK, thanks ! I will wait until Monday, Tuesday, maybe there is no one to fix the error because it is weekend now

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08 May 2022 01:05:00 Mitja

I have this masage for 2 days...

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08 May 2022 01:05:00 Guest

I see the same for my booking Eindhoven - Varna There is a change on your booking. We will inform you via e-mail soon. Please return back soon to see the changes.

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08 May 2022 01:05:00 Guest

@Alex, I'm receiving the same message and doesn't work to confirm or deny the new flight, I've tried from mobile application, web laptop but the same error occurs: "There is a change on your booking. We will inform you via e-mail soon. Please return back soon to see the changes."

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08 May 2022 01:05:00 Guest

@Mitja For how long have you had this message ? It has been 2 days for me and I have already got the email with the 3 options. But when I click any of the links in the email, it goes to the error message instead of proposing options ! If someone managed to contact WizzAir, please share your experience !!

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08 May 2022 12:05:00 Mitja

We can't contact them at all because there is no answer. They have changed the date of the flight for me twice already. I tried to confirm the change of flight but it just doesnt work.

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08 May 2022 10:05:00 Guest

Hi guys, I also get this message "There is a change on your booking. We will inform you via e-mail soon. Please return back soon to see the changes.". Should we just wait or we need to contact them ? Help !!!

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08 May 2022 12:05:00 Z...

Same thing, i dont know what to do

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08 May 2022 12:05:00 Venk

Mitja : I have the same problem. The same

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07 May 2022 06:05:00 Mitja

I have the same problem.

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07 May 2022 11:05:00 Guest

Hi Alex the same thing here, I try to reach the customer service, but nobody answers no. Alex : Im getting this message: There is a change on your booking. We will inform you via e-mail soon. Please return back soon to see the changes. I recieve the email but I can not accept the flught? How can I solve this?

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07 May 2022 11:05:00 Alex

Im getting this message: There is a change on your booking. We will inform you via e-mail soon. Please return back soon to see the changes. I recieve the email but I can not accept the flught? How can I solve this?

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28 April 2022 12:04:00 Fran

I cannot book a ticket as the payment system on WIZZ AIR website keepos crashing. i tried yesterday repeatedly and today but no joy.

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17 April 2022 06:04:00 Guest

Hi. I mistakenly booked flights for other passengers from my account in Wizz. I wonder if the passengers need to refund their tickets and later use the refund for booking other flights, will they be able to do so ? Or is it only the owner of the account who can use the wizz credit ? Thank you.

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12 April 2022 12:04:00 Guest

Yeah, did not get ticket email (bought yesterday), can't login, can't reset password. I thought I was scammed for a moment, but unfortunately no. It is WizzAir.

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11 April 2022 09:04:00 Guest

Fix the password reset! It doesn't work!!!

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11 April 2022 08:04:00 Guest

Francisc Anton Lelik : Hi i just purchase a ticket from london to timisoara and i didint get mu confirmation email whit the invoice for the tikets Same, bought tickets on Saturday and no confirmation email.

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05 April 2022 09:04:00 Francisc Anton Lelik

Hi i just purchase a ticket from london to timisoara and i didint get mu confirmation email whit the invoice for the tikets

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14 February 2022 11:02:00 Guest

Skip using Wizzair till covid is off. Bought 3 flights with Wizz since Nov 2021 and ALL were cancelled. Whats the point in publishing timetable Wizz have no inteand on making it??? Flew with Ryanair 6 times since than - none were canclled! Before covid they were good but now it seems they cannot msnage it. As it takes ages to plan according to all the Covid rulls, use other lowcost which seems to be much better

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24 January 2022 06:01:00 Guest

When is it more more convenient to add the luggage?

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25 December 2021 03:12:00 José Santos

Recently I had a flight planned to Kiev in the Ukraine and it got rescheduled by the flight company to another date in which I'm unable to attend. With this I'm entitled to a full refund but after filling my complaint and refund request, from the 789,91 I only received 719,92. I want to know why I didn't get a full refund even though I followed all the steps provided in the restitution articles from wizzair.

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22 December 2021 12:12:00 Guest

There is a change on your booking. We will inform you via e-mail soon. Please return back soon to see the changes. Been 3 days and they didn't do anything. Think I'll just call them tomorrow.

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26 November 2021 01:11:00 Guest

Kat : I am having the same issue as someone below regarding that when I type in my (correct) password, it is stating it is wrong. The reset is not working, as I tried probably over 10 times and I did not receive a single email with the reset link. It is also not working from the App. Given that this seems to be an ongoing issue, why has it not been solved by the tech support?? I can't seem to find a way around it. Any tips?? Thanks Same issue here. Looks like fraud to me to make the customer use the callcenter (which again costs a fee).

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