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20 September 2017 Guest

Hello, I am planning to travel to Switzerland on next week. I heard there are some problems in airbelin airlines. Can I book the ticket through airberlin?

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20 September 2017 Guest

Still waiting on mine and I traveled September 1st!! Any idea how to contact someone? Anyone at this point! This is abs absurd!!! Guest : Guest : Guest : Hello everyone. I've just picked up my luggage today fr om my local airport - which was flown here from Chicago through American Airlines (Air Berlin can't ship it to you because FedEx will not accept their shipments - because they are bankrupt). I lost it 9/1 at the start of my trip and have finally gotten it within 17 days. Two days ago I received contact from Air Berlin in Chicago and a woman there has helped me to get my luggage from Chicago to IND within 2 days. To anyone who has had little luck, hopefully you had made a claim with the initial airport it was lost in. Use the reference number you received there to make a claim on this website: https://wtrweb.worldtracer.aero/WTRInternet/wtwflowinternet.do?_flowExecutionKey=_cD0227F71-50E7-7545-EBF8-1D7ACC8E2465_k521B46BC-66A5-7891-EADE-DE3BB4B8902B . Hopefully, this will help you. We had to go through LOTS of work to get our luggage and I can't say for sure which efforts really got us our luggage back, but the website might help you. Hi, that gives me a little bit of hope of at least having back my stuff. Would you mind to share wh ere exactly did you made the claim in this website? Thanks a lot for sharing it My apologies, it is a little different because you don't make claims under claims, instead you "contact your airline" and provide the email and phone number and any information you don't see filled out under "my file". For instance, mine had no address or phone number and it said I had a blue suitcase (but mine is black), so I provided this information and a day or two later I was contact by AB in Chicago. I agree, I did not think I would EVER get my luggage back as long as I waited. Now to deal with traveler's insurance....

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20 September 2017 Guest

Nikki : I have had the most horrible experience with this airline and regret ever booking a flight with them. My fiance and parents were flying from BOS to TXL on September 3, 2017 for my wedding and our checked bags never arrived in Berlin. We were told to wait and that the luggage might show up on other connecting flights through Dusseldorf. We spent 8 hours after arriving in Berlin with absolutely no answers. We filed a claim and haven't been able to find out any information as to what is going on, and it changes depending on who we speak with. On September 9th I received an email saying that my luggage was being sent rush to BOS but was never provided with any tracking information except a message that says "Delivery Process Initiated" when I log in to view my claim. We had also received a call right after the email, and we had told them to hold the bags in Berlin and that we flew out the 10th for our honeymoon, so we wanted to pick up the luggage. We went to baggage claim to get our bags (after waiting close to an hour in line) to be told the bags weren't there, they were sent to my fiance's brother (the address we gave when we flew for the wedding), then they said they went back to Boston. They have no clue. This whole experience caused so much stress and frustration leading up to my wedding, my mom had no dress, and we had to completely shop for all of our clothing for our honeymoon. We have tried calling the past two days since returning from our honeymoon to reach someone and have waited over 2 hours on hold, and nobody answers. The other number for baggage service is busy nonstop. My in laws were flying out of Berlin this morning and went back to the baggage service center to see if they could get any answers in person, and they are now saying the bags never were sent to Boston. Help! Is there anything else we can do? Nikki : I have had the most horrible experience with this airline and regret ever booking a flight with them. My fiance and parents were flying from BOS to TXL on September 3, 2017 for my wedding and our checked bags never arrived in Berlin. We were told to wait and that the luggage might show up on other connecting flights through Dusseldorf. We spent 8 hours after arriving in Berlin with absolutely no answers. We filed a claim and haven't been able to find out any information as to what is going on, and it changes depending on who we speak with. On September 9th I received an email saying that my luggage was being sent rush to BOS but was never provided with any tracking information except a message that says "Delivery Process Initiated" when I log in to view my claim. We had also received a call right after the email, and we had told them to hold the bags in Berlin and that we flew out the 10th for our honeymoon, so we wanted to pick up the luggage. We went to baggage claim to get our bags (after waiting close to an hour in line) to be told the bags weren't there, they were sent to my fiance's brother (the address we gave when we flew for the wedding), then they said they went back to Boston. They have no clue. This whole experience caused so much stress and frustration leading up to my wedding, my mom had no dress, and we had to completely shop for all of our clothing for our honeymoon. We have tried calling the past two days since returning from our honeymoon to reach someone and have waited over 2 hours on hold, and nobody answers. The other number for baggage service is busy nonstop. My in laws were flying out of Berlin this morning and went back to the baggage service center to see if they could get any answers in person, and they are now saying the bags never were sent to Boston. Help! Is there anything else we can do? I went through the exact same thing with Berlin. Don't expect any accurate details on your luggage until you reach the states. I've heard some people find their luggage at departure, others see it again in 4 weeks, mine took about 2 and a half weeks - a week after I returned from my trip. They said it was in several places and was often being delivered but nothing. Good luck to you!

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20 September 2017 Guest

Guest : Guest : Hello everyone. I've just picked up my luggage today fr om my local airport - which was flown here from Chicago through American Airlines (Air Berlin can't ship it to you because FedEx will not accept their shipments - because they are bankrupt). I lost it 9/1 at the start of my trip and have finally gotten it within 17 days. Two days ago I received contact from Air Berlin in Chicago and a woman there has helped me to get my luggage from Chicago to IND within 2 days. To anyone who has had little luck, hopefully you had made a claim with the initial airport it was lost in. Use the reference number you received there to make a claim on this website: https://wtrweb.worldtracer.aero/WTRInternet/wtwflowinternet.do?_flowExecutionKey=_cD0227F71-50E7-7545-EBF8-1D7ACC8E2465_k521B46BC-66A5-7891-EADE-DE3BB4B8902B . Hopefully, this will help you. We had to go through LOTS of work to get our luggage and I can't say for sure which efforts really got us our luggage back, but the website might help you. Hi, that gives me a little bit of hope of at least having back my stuff. Would you mind to share wh ere exactly did you made the claim in this website? Thanks a lot for sharing it My apologies, it is a little different because you don't make claims under claims, instead you "contact your airline" and provide the email and phone number and any information you don't see filled out under "my file". For instance, mine had no address or phone number and it said I had a blue suitcase (but mine is black), so I provided this information and a day or two later I was contact by AB in Chicago. I agree, I did not think I would EVER get my luggage back as long as I waited. Now to deal with traveler's insurance....

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19 September 2017 Nikki

I have had the most horrible experience with this airline and regret ever booking a flight with them. My fiance and parents were flying from BOS to TXL on September 3, 2017 for my wedding and our checked bags never arrived in Berlin. We were told to wait and that the luggage might show up on other connecting flights through Dusseldorf. We spent 8 hours after arriving in Berlin with absolutely no answers. We filed a claim and haven't been able to find out any information as to what is going on, and it changes depending on who we speak with. On September 9th I received an email saying that my luggage was being sent rush to BOS but was never provided with any tracking information except a message that says "Delivery Process Initiated" when I log in to view my claim. We had also received a call right after the email, and we had told them to hold the bags in Berlin and that we flew out the 10th for our honeymoon, so we wanted to pick up the luggage. We went to baggage claim to get our bags (after waiting close to an hour in line) to be told the bags weren't there, they were sent to my fiance's brother (the address we gave when we flew for the wedding), then they said they went back to Boston. They have no clue. This whole experience caused so much stress and frustration leading up to my wedding, my mom had no dress, and we had to completely shop for all of our clothing for our honeymoon. We have tried calling the past two days since returning from our honeymoon to reach someone and have waited over 2 hours on hold, and nobody answers. The other number for baggage service is busy nonstop. My in laws were flying out of Berlin this morning and went back to the baggage service center to see if they could get any answers in person, and they are now saying the bags never were sent to Boston. Help! Is there anything else we can do?

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18 September 2017 Guest

Guest : Hello everyone. I've just picked up my luggage today fr om my local airport - which was flown here from Chicago through American Airlines (Air Berlin can't ship it to you because FedEx will not accept their shipments - because they are bankrupt). I lost it 9/1 at the start of my trip and have finally gotten it within 17 days. Two days ago I received contact from Air Berlin in Chicago and a woman there has helped me to get my luggage from Chicago to IND within 2 days. To anyone who has had little luck, hopefully you had made a claim with the initial airport it was lost in. Use the reference number you received there to make a claim on this website: https://wtrweb.worldtracer.aero/WTRInternet/wtwflowinternet.do?_flowExecutionKey=_cD0227F71-50E7-7545-EBF8-1D7ACC8E2465_k521B46BC-66A5-7891-EADE-DE3BB4B8902B . Hopefully, this will help you. We had to go through LOTS of work to get our luggage and I can't say for sure which efforts really got us our luggage back, but the website might help you. Hi, that gives me a little bit of hope of at least having back my stuff. Would you mind to share wh ere exactly did you made the claim in this website? Thanks a lot for sharing it

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18 September 2017 Guest

This is the worst airline in the world. The services that they have outsourced, Menzies aviation (responsible for luggage transport) is way worse especially the people working there. My luggage has not reached me and they were so rude to customers, when I got * and had to call airport security. Please dont fly Air Berlin or get associated with Menzies aviation as they talk good while taking your money and screw you from behind.

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17 September 2017 Guest

Hello everyone. I've just picked up my luggage today from my local airport - which was flown here from Chicago through American Airlines (Air Berlin can't ship it to you because FedEx will not accept their shipments - because they are bankrupt). I lost it 9/1 at the start of my trip and have finally gotten it within 17 days. Two days ago I received contact from Air Berlin in Chicago and a woman there has helped me to get my luggage from Chicago to IND within 2 days. To anyone who has had little luck, hopefully you had made a claim with the initial airport it was lost in. Use the reference number you received there to make a claim on this website: https://wtrweb.worldtracer.aero/WTRInternet/wtwflowinternet.do?_flowExecutionKey=_cD0227F71-50E7-7545-EBF8-1D7ACC8E2465_k521B46BC-66A5-7891-EADE-DE3BB4B8902B . Hopefully, this will help you. We had to go through LOTS of work to get our luggage and I can't say for sure which efforts really got us our luggage back, but the website might help you.

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16 September 2017 Guest

luisa : Guest : Can someone tell me if they have received lost luggage and tell me how long it took to get it back? I'm going on 12 days now and nothing but lies fr om customer service (it landed in China, it's back in rome, we are shipping it to L'Aquila, we are shipping it to the hotel, we can't call the courier, it's at the airport for pickup, we're still shipping it, we're dropping it off today, we'll send it to US...over and over) since then. Last contact was 9/8, they said they were shipping it. I guess there is still potential for it to be sent here in the US. Should I get my hopes up? Which number did you call to actually speak to someone? I have been trying to speak to a human since september 1st with no success. Only get automated answers or links and forms to fill. Please share any phone numbers you have called so I can try too. I was given the number to connect with Air Berlin in Rome, idk if that number would be the same for you. All they provided were different pieces of information to get us off the phone. I did receive a call from Chicago today saying my luggage was there now. However, we also got a call while in Rome that it was there and when we arrived - no one knew wh ere it was at all. So, I'm looking for some measure of confirmation so I don't drive 4 hours to get to an airport just to leave empty-handed.

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16 September 2017 luisa

Guest : NO ONE SHOUDL EVER TRAVEL TO AIR BERLIN. WE LOST OUR BAGGAE AND NO ON IS ANSWERING. WE STAY ON THE PHONE FOR HOURS AND HOURS BUT NO RESULT. THEY FOUND THE BAG AFTER 5 DAYS AND IT HAS BEEN 4 DAYS SINCE BUT NO ONE IS DELIVERING. NO ONE IS COMING ON THE PHONE. MY VACATION IS RUIN COMPLETELY. I am in the exact same situation. They said they found my bag 10 days ago and it still was not delivered.

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16 September 2017 luisa

Guest : Can someone tell me if they have received lost luggage and tell me how long it took to get it back? I'm going on 12 days now and nothing but lies from customer service (it landed in China, it's back in rome, we are shipping it to L'Aquila, we are shipping it to the hotel, we can't call the courier, it's at the airport for pickup, we're still shipping it, we're dropping it off today, we'll send it to US...over and over) since then. Last contact was 9/8, they said they were shipping it. I guess there is still potential for it to be sent here in the US. Should I get my hopes up? Which number did you call to actually speak to someone? I have been trying to speak to a human since september 1st with no success. Only get automated answers or links and forms to fill. Please share any phone numbers you have called so I can try too.

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16 September 2017 Luisa

Guest : Guest : My bag was lost travelling to Florence fr om Berlin via Dusseldorf Sep 4th. I even flew to DUS airport to try and track it down myself. After one week it arrived in Florence. I was so happy except by then I was back in Berlin. So I either had to pay to fly to Florence and back to pick it up or risk getting the airport to send it back to Berlin. I chose to risk it. The airport sent it back to Berlin via Air Berlin flights :-( FML Now I am stuck in the same position again. No one knows wh ere it is and no-one answers the phone calls or emails. Apparently my bag has been handed over to Baggage Express for delivery... does anyone know if this is a good sign? Honestly, I'd like to know how you tracked it down yourself. How does that work? Also, I don't think it's a good sign to be frank, mine has been at that status for near a week and nothing. My bag has been missing since 9/1 and has status "DELIVERY PROCESS INITIATED" since 9/5. NO SIGNS OF MY BAG. No one answers phone or emails. I don't know what to do anymore. I just wanted to know if my bag is in Berlin or Dusseldorf or where, so I can find a way to pick it up. Can we sue them all together????

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15 September 2017 Guest

Guest : Luggage never made the connection in Dusseldorf to Linate, Italy on 9/1. There were over 150 people from this flight in the lost luggage line at Linate. Both bags still missing after 13 days. Both my wife and mine - no clothing for our anniversary trip to Italy. No one is answering the phone at Linate or Air Berlin. No updates. I have purchased outside insurance, but won't be reimbursed because Air Berlin what provide a lost bag statement. No reimbursement by insurance! Get out! I've just filed a claim and I'll be d* if I don't get some form of compensation or at the VERY LEAST get my luggage back! It's about time someone sues them and everyone gets their luggage sent back and their flights refunded from Air Berlin. Disgusting.

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15 September 2017 Guest

Guest : My bag was lost travelling to Florence fr om Berlin via Dusseldorf Sep 4th. I even flew to DUS airport to try and track it down myself. After one week it arrived in Florence. I was so happy except by then I was back in Berlin. So I either had to pay to fly to Florence and back to pick it up or risk getting the airport to send it back to Berlin. I chose to risk it. The airport sent it back to Berlin via Air Berlin flights :-( FML Now I am stuck in the same position again. No one knows wh ere it is and no-one answers the phone calls or emails. Apparently my bag has been handed over to Baggage Express for delivery... does anyone know if this is a good sign? Honestly, I'd like to know how you tracked it down yourself. How does that work? Also, I don't think it's a good sign to be frank, mine has been at that status for near a week and nothing.

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14 September 2017 Guest

Luggage never made the connection in Dusseldorf to Linate, Italy on 9/1. There were over 150 people from this flight in the lost luggage line at Linate. Both bags still missing after 13 days. Both my wife and mine - no clothing for our anniversary trip to Italy. No one is answering the phone at Linate or Air Berlin. No updates. I have purchased outside insurance, but won't be reimbursed because Air Berlin what provide a lost bag statement. Yes, I also lost bags on 9/1 transferring through Dusseldorf. No word or reply yet. There were over 150 others from the same flight that lost their bags in Dusseldorf as well. Guest : omg! I lost my bags (4 of them) during my FLR-DUS-TXL trip. I've messaged Air Berlin Facebook and they said the baggage sorting machine in DUS broke down a few days ago, leading to major problems. That being said, it's been 6 days and I'm desperate to get my luggage back... I was at TXL luggage center 2 days in a row but the staff was repeating there are 12 containers of luggage in the back and that it's impossible for him to find specific luggage. It seems like a lot of people lost their luggage while transferring from Dusseldorf!

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14 September 2017 Guest

Luggage never made the connection in Dusseldorf to Linate, Italy on 9/1. There were over 150 people from this flight in the lost luggage line at Linate. Both bags still missing after 13 days. Both my wife and mine - no clothing for our anniversary trip to Italy. No one is answering the phone at Linate or Air Berlin. No updates. I have purchased outside insurance, but won't be reimbursed because Air Berlin what provide a lost bag statement.

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14 September 2017 Guest

My bag was lost travelling to Florence fr om Berlin via Dusseldorf Sep 4th. I even flew to DUS airport to try and track it down myself. After one week it arrived in Florence. I was so happy except by then I was back in Berlin. So I either had to pay to fly to Florence and back to pick it up or risk getting the airport to send it back to Berlin. I chose to risk it. The airport sent it back to Berlin via Air Berlin flights :-( FML Now I am stuck in the same position again. No one knows wh ere it is and no-one answers the phone calls or emails. Apparently my bag has been handed over to Baggage Express for delivery... does anyone know if this is a good sign?

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13 September 2017 Beverly

They have lost my bag since August 31, when no one of hte flight from Dusseldorf got thier bags from August 31st. Not one bag was delievered for entire plane, Then no help at all, here are some of the baggage service agent comments: from Barcelona " they are a bankrupt airlines and there is no way to track bags from Dusseldorf because of work stoppage" "They are keeping your bags in Dusseldorf on purpose we can't advise if you will see them again- they have labor issues" Woman named Victoria at SFO AirBerlin baggage service , "We don't have computers at SFO to track bags for AirBerlin, we only take complaints for "new lost bags" on paper, for so we can't advise of the status of your missing bags sorry for your loss The rest of the discussions with Barcelona and baggage service agent was lie after lie about status, "its in Barcelona, we sent it to your hotel, we found it in Dusseldorf" they will say whatever to get you to go away. I now am reconciled that none of us will never see our bags again. Yesterday a large % of pilots walked off sick and AB cancelled >100 flights, So if the pilots and baggage folks are NOT working due to bankruptcy then what would tell you the AirBerlin mechanics are working? Lucky to get out alive I guess. if they are in this much turmoil they should stop flying before they kill someone.

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13 September 2017 Guest

Help! We really have no idea what else to do have you heard anything back? We came to Italy for a wedding and still no baggage with our clothes on after 4 days!! Guest : 08/09Sep, San Francisco-Berlin-Milan. Everybody on the same connection is missing their luggage. At Milan Airport they assumed it got stucked at Berlin airport. No update so far and nobody is answering the phone. How hard can it be to locate the luggage of a whole flight?

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13 September 2017 Guest

I have been waiting for my bag to be delivered to me by next delivery after an air Berlin flight for over a week now. I have tried multiple times, every day to get in contact with them using the contact details given to me by the airport (email and phone), the contact details on the bed website (different email and phone) as well as the contact box. I have heard nothing back. Has anyone got some tips on how to contact them? It would be great if anyone knows their physical address. My whole life is in that bag so I am desperate to get it back!!

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13 September 2017 Guest

Can someone tell me if they have received lost luggage and tell me how long it took to get it back? I'm going on 12 days now and nothing but lies from customer service (it landed in China, it's back in rome, we are shipping it to L'Aquila, we are shipping it to the hotel, we can't call the courier, it's at the airport for pickup, we're still shipping it, we're dropping it off today, we'll send it to US...over and over) since then. Last contact was 9/8, they said they were shipping it. I guess there is still potential for it to be sent here in the US. Should I get my hopes up?

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10 September 2017 Guest

08/09Sep, San Francisco-Berlin-Milan. Everybody on the same connection is missing their luggage. At Milan Airport they assumed it got stucked at Berlin airport. No update so far and nobody is answering the phone. How hard can it be to locate the luggage of a whole flight?

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09 September 2017 Guest

Air Berlin is the worst ever! agreed. luggage missing for 6 days... zero help after 10 calls, nobody returns a call. They say its likely in Dusseldorf, but no way to speak to someone there they say... only email. the absolute worst customer service I have ever confronted. shame on them!

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08 September 2017 Guest

NO ONE SHOUDL EVER TRAVEL TO AIR BERLIN. WE LOST OUR BAGGAE AND NO ON IS ANSWERING. WE STAY ON THE PHONE FOR HOURS AND HOURS BUT NO RESULT. THEY FOUND THE BAG AFTER 5 DAYS AND IT HAS BEEN 4 DAYS SINCE BUT NO ONE IS DELIVERING. NO ONE IS COMING ON THE PHONE. MY VACATION IS RUIN COMPLETELY.

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08 September 2017 Guest

omg! I lost my bags (4 of them) during my FLR-DUS-TXL trip. I've messaged Air Berlin Facebook and they said the baggage sorting machine in DUS broke down a few days ago, leading to major problems. That being said, it's been 6 days and I'm desperate to get my luggage back... I was at TXL luggage center 2 days in a row but the staff was repeating there are 12 containers of luggage in the back and that it's impossible for him to find specific luggage. It seems like a lot of people lost their luggage while transferring from Dusseldorf!

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08 September 2017 Guest

Air Berlin is the worst ever!!!

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06 September 2017 Guest

hi does any one know what the policy is re: baggage loss with airberlin? it's been more than 2 weeks that my bag is lost and i am losing faith in them too! i am pretty sure my bag is in dusseldorf as well (does anyone know any contact number?) thank you!

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06 September 2017 Guest

Hello. My baggage was lost on a flight from Los Angeles to Geneva via Dusseldorf on Sept 1st. It has been 5 days now. I have called the Lost and Found at Geneva airport as instructed and they are unable to provide any information. I have attempted to contact Airberlin several times without any success. The numbers are either not in service or have no answer. I have received no response from my emails to the airlines baggage tracing service or the customer relations. The only human being I have been able to speak has been through the reservation hotline and they say they are unable to provide any assistance. This is completely unacceptable. I understand bags get lost, but to not be able to provide any helpful information is completely is completely absurd and for it to take over 5 days to transport a missing bag is grossly incompetent. This is by far the worst experience I have ever had with an airline. If anyone has any advice or knows of anything else I can do please let me know.

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04 September 2017 Guest

I flew from SFO to Vienna and had a layover in Dusseldorf Germany. The flight was of course canceled and I got on another. I was five hours late landing and once again they robbed me of my luggage. It's been 5 days without the luggage, people on the phone either hang up on me or don't pick up at all. No email responds and the airport just shoves it back to the airline. They are robbing us blind. This is supposed to be trustworthy. Why would they continue this when there have been so many unexplained loses!! They can't keep doing this. Aug 31, 2017. It is now Sept 4, 2017 and I bet you I will never see this luggage again.

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04 September 2017 Atif Khan

I badly hurted due to my missed bag from Germany to JFK. I am still waiting from June 2017, but the official of Airberlin are responding about the compensation.One of the wort experience on airberlin.

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04 September 2017 Atif

I badly hurted due to my missed bag from Germany to JFK. I am still waiting from June 2017, but the official of Airberlin are responding about the compensation.One of the wort experience on airberlin.

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04 September 2017 Guest

We flew from LAX to Rome, transferring in Dusseldoetf on 9/3. Flight #8714. Lost bags for 1 day.. still no response!! Has any one on this flight received theri bag?! I twittered airberlin assist since I am not hearing back.

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