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Air Berlin Discussion

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Messages 1 - 21 of 661
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27 July 2017 Guest

They lost my luggage (it´s been over a month) and gave me contact number to call to. Call never went through because mailbox was so full and few days later number didn´t even work. I got reference number to track my bag but only help what was given for me after every phone call I made was "please email following address" now my reference number is unvalid and I tried to call people to ask "what´s going on, is anyone even looking for my luggage anymore...???!!" respond was "unfortunately we couldn´t track your luggage, please contact following EMAIL..." NOT ´VERY´ GOOD COSTUMER SERVICE for my opinion....... never going to flight with AirBerlin anymore.

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27 July 2017 Noor

Traveling from auh-Berlin- prague in 22 July by airberlin We have reported missing baggage and this is the 6th day and People from airbrlin keep saying we send it to Prague the. Ext day And people in prague confirm recieving nothing. So were are my bags !!!! I will never travel through Berlin so what ever. Even by other airlines.

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27 July 2017 Tracy soul

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26 July 2017 Guest

Lost 2 bags July 3 fr om Tegel to Prague. One was delivered to our hotel the next day, the other showed up in Montreal (wh ere we live) over 2 weeks later. AIr Canada called us to say it was in their possession. I made a claim with the online form and got a reply one week later only to find out that the reference number they give, and asked me to provide on yet another form, does "not correspond to a file". I may mail copies of my receipts directly to the office in Berlin. Frustrating that there is no phone number. At least we got the luggage back, intact.

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25 July 2017 Guest

Air Berlin lost my luggage 2 weeks ago. I flew Florence - Dusseldorf - JFK. After 2 weeks of zero contact from Air Berlin or JFK, over 100 calls to phone numbers that either didn't work or no one picked up, several emails that also went unanswered, frustrating, pointless calls to the main AB service desk, and one FAA complaint, today I went to JFK myself and - VOILA! - there was my bag. It had probably just been sitting there for the past 13 days. I cannot offer an explanation for the staggering incompetence of this airline, or the apparent complete disregard they have for their customers, but my best advice for actually getting your luggage back: if you are able just go back to the airport yourself.

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25 July 2017 Guest

What is FAA? please Joe D : Hello AirBerlin victims! I have found a way to retrieve lost luggage from AirBerlin. Step 1: File a Claim with AirBerlin onsite at the airport you found your bags to be missing. Get a file reference number. Step 2: After a few days, contact the FAA and tell them you are getting nowhere with AirBerlin (if that is truly the case). Have the FAA work with the last non-AirBerlin airline you flew, ours was United Airlines. Step 3: Contact the last non-AirBerlin airline you flew to ask them to PHYSICALLY search the AirBerlin area of the airport you didn't get your bags at in the U.S. NOTE: They will need to physically search AirBerlin's baggage area when AirBerlin people are at the baggage counter which is ONLY when an AirBerlin flight is arriving from Europe. So, for example, we had United Airlines employees searching the AirBerlin baggage are at O'Hare Terminal 5 only when the AirBerlin flight was coming in, from 12:45 - 2:45pm each day. We were able to retrieve 4 of our 5 missing bags this way! Hoping you get your bags back!

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25 July 2017 Guest

What the hell is happening there in Berlin? My flight was from Tegel to Prague on 22nd of July. Each time I call the Czech airlines baggage claim they say there is no any updates. When I asked them whether they are contacting Berlin airport to follow up, the Czech airlines say that people in Berling Tegel and Air Berlin are not responding because there are hundreds of passengers whose luggage are still missing! This is really the worst experience I ever have and it is a real shame on Air Berlin.

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24 July 2017 Joe D

Hello AirBerlin victims! I have found a way to retrieve lost luggage from AirBerlin. Step 1: File a Claim with AirBerlin onsite at the airport you found your bags to be missing. Get a file reference number. Step 2: After a few days, contact the FAA and tell them you are getting nowhere with AirBerlin (if that is truly the case). Have the FAA work with the last non-AirBerlin airline you flew, ours was United Airlines. Step 3: Contact the last non-AirBerlin airline you flew to ask them to PHYSICALLY search the AirBerlin area of the airport you didn't get your bags at in the U.S. NOTE: They will need to physically search AirBerlin's baggage area when AirBerlin people are at the baggage counter which is ONLY when an AirBerlin flight is arriving from Europe. So, for example, we had United Airlines employees searching the AirBerlin baggage are at O'Hare Terminal 5 only when the AirBerlin flight was coming in, from 12:45 - 2:45pm each day. We were able to retrieve 4 of our 5 missing bags this way! Hoping you get your bags back!

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23 July 2017 Guest

We flew Air Berlin from Seychelles to Düsseldorf to Zürich on the 21st of July, flight no. AB8586, but or luggage never arrived. We filed a report inmediately, but until now it is still not located, so we are getting a little worried. Is it possible that we might never get it back? Any advice would be much appreciated...

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23 July 2017 Guest

Anyone missing luggage from flight AB7396 from Berlin to SFO on 7/21/17?

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23 July 2017 Larryvep

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23 July 2017 Guest

Guest : Hi Flight July 17 2017 from flr/dus/jfk. fight numbers ab8883 ab7480 . No luggage upon arrival to JFK. I have been calling the number listed on my lost luggage report and no answers. Anyone else on this flight get there luggage back yet or know who to contact?? Any information will help. It has been 3 days. Air Berlin customer service just says read instructions on website . Any one know how to get a tracking number, I was not given one.. Good news, my baggage arrived today on my doorsteps. Luggage was a little banged up but all items were inside. It appears to me that they never left Florence with me as the baggage tags said they were sent out yesterday. I never heard from the company . I am hopping others will be as fortunate as myself. Good luck!

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21 July 2017 Rin Sky

Hi Guys! Flew from PRG-AUH thru TXL Tegel last 19 July 2017 on AB7494. Upon arrival in Abu Dhabi to go back to work, my bag is missing and my sisters bag has been tampered with missing contents already. Reported a missing bag case with Etihad and told me I will get an update within 24 hrs but no one called and its already 48 hrs. All my valuables and clothes are there, all personal and work-related items. I called Etihad and they said no update yet and Air Berlin has not responded to any emails and not answering calls as well. Can anyone please advise.

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21 July 2017 Richard

I am back in the states now. We had one bag delivered at our hotel before we left Berlin. Still waiting for the other 4. Air Berlin sent and email saying they were sent to JFK. Why? I have no idea. But they cannot tell us anything more and suggest we pick them up at the airport. Great idea. I will fly to JFK from Alabama to look for my luggage. Someone called in the middle of the night from JFK and left a number to call back. The only problem is that no one EVER answers and the voicemail is full. It has been 21 days now. Richard : We flew from Milan to Berlin Tegel on July 1. All five of our bags are still lost as of 7/12. We believe they are at Tegel, but luggage company says "thousands" lost bags are stored in "containers" somewhere at Tegel and they don't have the manpower to process them. We talked to an Air Berlin agent in Terminal A at Tegel and he just gave us the customer service phone number. He also said that this was a big problem and that Air Berlin may not renew the contract with the company that manages the lost luggage (WISAG). He described the problem as their "incompetence." We leave Berlin in one week to go back to the states and have no hope of getting them back.

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21 July 2017 Guest

I have USEFUL INFORMATION FOR EVERYONE! I went weeks without hearing anything useful. The only way someone would actually help me is when I went to airberlin's facebook page and posted about my experience. The response was near real time. My bag (from a flight taken on July 10) arrived in JFK the next day (July 11) but I had not heard a single thing until this morning from the help I got on Facebook. They are advising people to go to the airport to pick up their bags. Unreal. Good luck.

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20 July 2017 Guest

Hi Flight July 17 2017 from flr/dus/jfk. fight numbers ab8883 ab7480 . No luggage upon arrival to JFK. I have been calling the number listed on my lost luggage report and no answers. Anyone else on this flight get there luggage back yet or know who to contact?? Any information will help. It has been 3 days. Air Berlin customer service just says read instructions on website . Any one know how to get a tracking number, I was not given one..

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19 July 2017 Evelyn Anastos

Also lost luggage with no help at all! The phone number they gave for contact info at JFK is full and no one EVER ANSWERS! Does anyone have any number that someone will answer? Also, HOW does one get a file number for the lost luggage?

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18 July 2017 Guest

Got my bag back this weekend after being lost for 3 weeks. Apparently it was sitting OUTSIDE in the sun the entire time - and the rain I would imagine, as the entire top of the bag was completely FADED. What was red is now PINK! It had to be sitting there for quite some time to fade that bad!!! Which just goes to show they just don't bother with the piles of bags sitting around! Still waiting on compensation - or even a response to our claim - for the things we were forced to buy to replace the things in our bags.

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18 July 2017 Guest

was anyone else on flight AB 7248 from Tegel to JFK on July 1, 2017. Cancelled flight, lost luggage, a total fiasco with no Air Berlin rep in sight at any time. Passengers need to unite against such gross disregard for paying customers.

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18 July 2017 Guest

Hey everyone just wanted to let everyone know I have been waiting for my bags for the past 28 days and I have yet to hear anything. I have sent over 30 emails and more than 100 calls with not a sliver of help. I hope this airline goes out of business. After they refund every dollar I have had to spend of course.

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17 July 2017 Fiona Shannon

Are people eventually getting their luggage? This is unbelievable!!

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