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Air Berlin Discussion

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07 October 2017 Guest

Guest : Guest : hi guys, my AB flight from Berlin to SF got cancelled a week ago. The agency I booked the tickets with say that as Airberlin went bankrupt I cannot get my money back - has anyone had the same problem? How can I get my money back? I bought the ticket BEFORE the company announced it was filling the bankruptcy chapter and I paid with visa (debit) I'm in the same situation! Any news on a class action case? If you are from Germany your money is gone, simple as that. If you are from a country that has some sort of Credit Card goods protection laws in which it says "if the goods weren't delivered you have the right to dispute" you might be lucky. I bought an insurance and paid with credit card, I have not gotten any money back but I am pursuing those routes as we speak. But as I said, if you didn't pay with CC and your insurance doesn't cover airline bankruptcy your money is gone.

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04 October 2017 Guest

Guest : hi guys, my AB flight from Berlin to SF got cancelled a week ago. The agency I booked the tickets with say that as Airberlin went bankrupt I cannot get my money back - has anyone had the same problem? How can I get my money back? I bought the ticket BEFORE the company announced it was filling the bankruptcy chapter and I paid with visa (debit) I'm in the same situation! Any news on a class action case?

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03 October 2017 Guest

hi guys, my AB flight from Berlin to SF got cancelled a week ago. The agency I booked the tickets with say that as Airberlin went bankrupt I cannot get my money back - has anyone had the same problem? How can I get my money back? I bought the ticket BEFORE the company announced it was filling the bankruptcy chapter and I paid with visa (debit)

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02 October 2017 Guest

Guest : Has anyone had any luck with checking the worldtracer aero website? I was given this website when I flied my lost baggage claim in Milan after AirBerlin failed to deliver my luggage to the correct airport. The status of my luggage states "Delivery Process Initiated", but then I got an email from worldtracer aero stating they were unable to locate my luggage?! I'm just confused and was curious if anyone else had experienced this or had good luck with the worldtracer website. Thanks! We had the same exact thing happen with our missing bags. We had ours lost on our flight from Boston to TXL on September 2 and there is still no sign of our bags. We aren't able to get anyone to help us, no matter what number we call, they have no information or updates. It has said "Delivery Process Initiated" since September 7. Today we went to the Baggage Claim center in Boston in hopes someone might be able to help us in person, and they are saying that someone closed out our entire claim (we never got our bags). I hope you have better luck than we do. This is crazy and has been such a frustrating experience. Now we are trying to figure out what to do from here...

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02 October 2017 Guest

Has anyone had any luck with checking the worldtracer aero website? I was given this website when I flied my lost baggage claim in Milan after AirBerlin failed to deliver my luggage to the correct airport. The status of my luggage states "Delivery Process Initiated", but then I got an email from worldtracer aero stating they were unable to locate my luggage?! I'm just confused and was curious if anyone else had experienced this or had good luck with the worldtracer website. Thanks!

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29 September 2017 Guest

Barry Chappell : On August 29th I flew Air Berlin and it took 8 days to get my one piece of luggage. I had to spend 880 euros to replace a few items . Federal expressing medicine trips from Leysin to Geneva airport because lost luggage said my bag would be coming in for sure today, it didn't. 4 two hour train trips each way. How do I get compensation? Please help. Barry Chappell Will likely take immense effort, conversations with CEO with descriptions of loss and costs, and a whole lot of luck Barry.

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29 September 2017 Guest

C lineberger : Where do I start? I book tickets fr om Orlando to Munich. My Orlando flight was late getting into docile dorf, my docile door flight was late departing for Munich. My Bag's were not in Munich when I arrived. I stayed in Munich for 5 days and didn't get a call until I was on my way to Prague. I told the airport to send My Bag's home because I did not trust air Berlin. I was told my bag was placed on a flight to Orlando on September 22nd 2017. Now no one knows anything about My Bag's. There were not deliver to my house. Airberlin stopped flying to Orlando as of September 25th period without my permission they ru re routed my return flight to Miami. I wasn't going to deal with airberlin anymore, so I booked a return flight from Prague to Orlando on air Canada. Air Canada is a much better and professional airline. So I called Orlando airport, lost and found knew nothing about my bag. Air Berlin was no longer at that airport as of September 25th period so my bag is somewhere and I can't find anyone who will take the time to tell me wh ere it is. Trying to call air Berlin's customer is useless I'm so tired of hearing that same old song! The airport's say its air Berlin's job, and air berlin says it's the airport's job. Does anybody know who airberlin uses to deliver bags Air Berlin cannot deliver bags in the US because FedEx will not accept their shipments. However, if a representative calls you, be sure to answer it as you can expect the airport will eventually get it and call you. Then you will have to ask if they can send it through another airport to whatever your closest airport is. That is the best Air Berlin will do assuming they ever work to get your bags to you.

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27 September 2017 Barry Chappell

On August 29th I flew Air Berlin and it took 8 days to get my one piece of luggage. I had to spend 880 euros to replace a few items . Federal expressing medicine trips from Leysin to Geneva airport because lost luggage said my bag would be coming in for sure today, it didn't. 4 two hour train trips each way. How do I get compensation? Please help. Barry Chappell

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26 September 2017 C lineberger

Where do I start? I book tickets fr om Orlando to Munich. My Orlando flight was late getting into docile dorf, my docile door flight was late departing for Munich. My Bag's were not in Munich when I arrived. I stayed in Munich for 5 days and didn't get a call until I was on my way to Prague. I told the airport to send My Bag's home because I did not trust air Berlin. I was told my bag was placed on a flight to Orlando on September 22nd 2017. Now no one knows anything about My Bag's. There were not deliver to my house. Airberlin stopped flying to Orlando as of September 25th period without my permission they ru re routed my return flight to Miami. I wasn't going to deal with airberlin anymore, so I booked a return flight from Prague to Orlando on air Canada. Air Canada is a much better and professional airline. So I called Orlando airport, lost and found knew nothing about my bag. Air Berlin was no longer at that airport as of September 25th period so my bag is somewhere and I can't find anyone who will take the time to tell me wh ere it is. Trying to call air Berlin's customer is useless I'm so tired of hearing that same old song! The airport's say its air Berlin's job, and air berlin says it's the airport's job. Does anybody know who airberlin uses to deliver bags

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26 September 2017 shridhar gangur

Can anyone help with how to contact HEX in Berlin to track luggage handed over to them by Air berlin?

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25 September 2017 Paul DelVecchio

These stories worry me as our luggage has been missing since 9/14, so approximately 10 days and we are having the same experience in terms of nobody answering the phone, responding to emails or being able to tell us exactly where the luggage is at this time. We flew out of Boston on 9/13 via Delta, were supposed to go to Amsterdam via KLM fr om Dublin but the flight was cancelled and that is wh ere the trouble began. We are using the world trackin site as we filed the claim in Amsterdam upon our arrival there... This is a real problem and the airlines should be held accountable....

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20 September 2017 Guest

Hello, I am planning to travel to Switzerland on next week. I heard there are some problems in airbelin airlines. Can I book the ticket through airberlin?

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20 September 2017 Guest

Still waiting on mine and I traveled September 1st!! Any idea how to contact someone? Anyone at this point! This is abs absurd!!! Guest : Guest : Guest : Hello everyone. I've just picked up my luggage today fr om my local airport - which was flown here from Chicago through American Airlines (Air Berlin can't ship it to you because FedEx will not accept their shipments - because they are bankrupt). I lost it 9/1 at the start of my trip and have finally gotten it within 17 days. Two days ago I received contact from Air Berlin in Chicago and a woman there has helped me to get my luggage from Chicago to IND within 2 days. To anyone who has had little luck, hopefully you had made a claim with the initial airport it was lost in. Use the reference number you received there to make a claim on this website: https://wtrweb.worldtracer.aero/WTRInternet/wtwflowinternet.do?_flowExecutionKey=_cD0227F71-50E7-7545-EBF8-1D7ACC8E2465_k521B46BC-66A5-7891-EADE-DE3BB4B8902B . Hopefully, this will help you. We had to go through LOTS of work to get our luggage and I can't say for sure which efforts really got us our luggage back, but the website might help you. Hi, that gives me a little bit of hope of at least having back my stuff. Would you mind to share wh ere exactly did you made the claim in this website? Thanks a lot for sharing it My apologies, it is a little different because you don't make claims under claims, instead you "contact your airline" and provide the email and phone number and any information you don't see filled out under "my file". For instance, mine had no address or phone number and it said I had a blue suitcase (but mine is black), so I provided this information and a day or two later I was contact by AB in Chicago. I agree, I did not think I would EVER get my luggage back as long as I waited. Now to deal with traveler's insurance....

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20 September 2017 Guest

Nikki : I have had the most horrible experience with this airline and regret ever booking a flight with them. My fiance and parents were flying from BOS to TXL on September 3, 2017 for my wedding and our checked bags never arrived in Berlin. We were told to wait and that the luggage might show up on other connecting flights through Dusseldorf. We spent 8 hours after arriving in Berlin with absolutely no answers. We filed a claim and haven't been able to find out any information as to what is going on, and it changes depending on who we speak with. On September 9th I received an email saying that my luggage was being sent rush to BOS but was never provided with any tracking information except a message that says "Delivery Process Initiated" when I log in to view my claim. We had also received a call right after the email, and we had told them to hold the bags in Berlin and that we flew out the 10th for our honeymoon, so we wanted to pick up the luggage. We went to baggage claim to get our bags (after waiting close to an hour in line) to be told the bags weren't there, they were sent to my fiance's brother (the address we gave when we flew for the wedding), then they said they went back to Boston. They have no clue. This whole experience caused so much stress and frustration leading up to my wedding, my mom had no dress, and we had to completely shop for all of our clothing for our honeymoon. We have tried calling the past two days since returning from our honeymoon to reach someone and have waited over 2 hours on hold, and nobody answers. The other number for baggage service is busy nonstop. My in laws were flying out of Berlin this morning and went back to the baggage service center to see if they could get any answers in person, and they are now saying the bags never were sent to Boston. Help! Is there anything else we can do? Nikki : I have had the most horrible experience with this airline and regret ever booking a flight with them. My fiance and parents were flying from BOS to TXL on September 3, 2017 for my wedding and our checked bags never arrived in Berlin. We were told to wait and that the luggage might show up on other connecting flights through Dusseldorf. We spent 8 hours after arriving in Berlin with absolutely no answers. We filed a claim and haven't been able to find out any information as to what is going on, and it changes depending on who we speak with. On September 9th I received an email saying that my luggage was being sent rush to BOS but was never provided with any tracking information except a message that says "Delivery Process Initiated" when I log in to view my claim. We had also received a call right after the email, and we had told them to hold the bags in Berlin and that we flew out the 10th for our honeymoon, so we wanted to pick up the luggage. We went to baggage claim to get our bags (after waiting close to an hour in line) to be told the bags weren't there, they were sent to my fiance's brother (the address we gave when we flew for the wedding), then they said they went back to Boston. They have no clue. This whole experience caused so much stress and frustration leading up to my wedding, my mom had no dress, and we had to completely shop for all of our clothing for our honeymoon. We have tried calling the past two days since returning from our honeymoon to reach someone and have waited over 2 hours on hold, and nobody answers. The other number for baggage service is busy nonstop. My in laws were flying out of Berlin this morning and went back to the baggage service center to see if they could get any answers in person, and they are now saying the bags never were sent to Boston. Help! Is there anything else we can do? I went through the exact same thing with Berlin. Don't expect any accurate details on your luggage until you reach the states. I've heard some people find their luggage at departure, others see it again in 4 weeks, mine took about 2 and a half weeks - a week after I returned from my trip. They said it was in several places and was often being delivered but nothing. Good luck to you!

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20 September 2017 Guest

Guest : Guest : Hello everyone. I've just picked up my luggage today fr om my local airport - which was flown here from Chicago through American Airlines (Air Berlin can't ship it to you because FedEx will not accept their shipments - because they are bankrupt). I lost it 9/1 at the start of my trip and have finally gotten it within 17 days. Two days ago I received contact from Air Berlin in Chicago and a woman there has helped me to get my luggage from Chicago to IND within 2 days. To anyone who has had little luck, hopefully you had made a claim with the initial airport it was lost in. Use the reference number you received there to make a claim on this website: https://wtrweb.worldtracer.aero/WTRInternet/wtwflowinternet.do?_flowExecutionKey=_cD0227F71-50E7-7545-EBF8-1D7ACC8E2465_k521B46BC-66A5-7891-EADE-DE3BB4B8902B . Hopefully, this will help you. We had to go through LOTS of work to get our luggage and I can't say for sure which efforts really got us our luggage back, but the website might help you. Hi, that gives me a little bit of hope of at least having back my stuff. Would you mind to share wh ere exactly did you made the claim in this website? Thanks a lot for sharing it My apologies, it is a little different because you don't make claims under claims, instead you "contact your airline" and provide the email and phone number and any information you don't see filled out under "my file". For instance, mine had no address or phone number and it said I had a blue suitcase (but mine is black), so I provided this information and a day or two later I was contact by AB in Chicago. I agree, I did not think I would EVER get my luggage back as long as I waited. Now to deal with traveler's insurance....

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19 September 2017 Nikki

I have had the most horrible experience with this airline and regret ever booking a flight with them. My fiance and parents were flying from BOS to TXL on September 3, 2017 for my wedding and our checked bags never arrived in Berlin. We were told to wait and that the luggage might show up on other connecting flights through Dusseldorf. We spent 8 hours after arriving in Berlin with absolutely no answers. We filed a claim and haven't been able to find out any information as to what is going on, and it changes depending on who we speak with. On September 9th I received an email saying that my luggage was being sent rush to BOS but was never provided with any tracking information except a message that says "Delivery Process Initiated" when I log in to view my claim. We had also received a call right after the email, and we had told them to hold the bags in Berlin and that we flew out the 10th for our honeymoon, so we wanted to pick up the luggage. We went to baggage claim to get our bags (after waiting close to an hour in line) to be told the bags weren't there, they were sent to my fiance's brother (the address we gave when we flew for the wedding), then they said they went back to Boston. They have no clue. This whole experience caused so much stress and frustration leading up to my wedding, my mom had no dress, and we had to completely shop for all of our clothing for our honeymoon. We have tried calling the past two days since returning from our honeymoon to reach someone and have waited over 2 hours on hold, and nobody answers. The other number for baggage service is busy nonstop. My in laws were flying out of Berlin this morning and went back to the baggage service center to see if they could get any answers in person, and they are now saying the bags never were sent to Boston. Help! Is there anything else we can do?

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18 September 2017 Guest

Guest : Hello everyone. I've just picked up my luggage today fr om my local airport - which was flown here from Chicago through American Airlines (Air Berlin can't ship it to you because FedEx will not accept their shipments - because they are bankrupt). I lost it 9/1 at the start of my trip and have finally gotten it within 17 days. Two days ago I received contact from Air Berlin in Chicago and a woman there has helped me to get my luggage from Chicago to IND within 2 days. To anyone who has had little luck, hopefully you had made a claim with the initial airport it was lost in. Use the reference number you received there to make a claim on this website: https://wtrweb.worldtracer.aero/WTRInternet/wtwflowinternet.do?_flowExecutionKey=_cD0227F71-50E7-7545-EBF8-1D7ACC8E2465_k521B46BC-66A5-7891-EADE-DE3BB4B8902B . Hopefully, this will help you. We had to go through LOTS of work to get our luggage and I can't say for sure which efforts really got us our luggage back, but the website might help you. Hi, that gives me a little bit of hope of at least having back my stuff. Would you mind to share wh ere exactly did you made the claim in this website? Thanks a lot for sharing it

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18 September 2017 Guest

This is the worst airline in the world. The services that they have outsourced, Menzies aviation (responsible for luggage transport) is way worse especially the people working there. My luggage has not reached me and they were so rude to customers, when I got * and had to call airport security. Please dont fly Air Berlin or get associated with Menzies aviation as they talk good while taking your money and screw you from behind.

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17 September 2017 Guest

Hello everyone. I've just picked up my luggage today from my local airport - which was flown here from Chicago through American Airlines (Air Berlin can't ship it to you because FedEx will not accept their shipments - because they are bankrupt). I lost it 9/1 at the start of my trip and have finally gotten it within 17 days. Two days ago I received contact from Air Berlin in Chicago and a woman there has helped me to get my luggage from Chicago to IND within 2 days. To anyone who has had little luck, hopefully you had made a claim with the initial airport it was lost in. Use the reference number you received there to make a claim on this website: https://wtrweb.worldtracer.aero/WTRInternet/wtwflowinternet.do?_flowExecutionKey=_cD0227F71-50E7-7545-EBF8-1D7ACC8E2465_k521B46BC-66A5-7891-EADE-DE3BB4B8902B . Hopefully, this will help you. We had to go through LOTS of work to get our luggage and I can't say for sure which efforts really got us our luggage back, but the website might help you.

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16 September 2017 Guest

luisa : Guest : Can someone tell me if they have received lost luggage and tell me how long it took to get it back? I'm going on 12 days now and nothing but lies fr om customer service (it landed in China, it's back in rome, we are shipping it to L'Aquila, we are shipping it to the hotel, we can't call the courier, it's at the airport for pickup, we're still shipping it, we're dropping it off today, we'll send it to US...over and over) since then. Last contact was 9/8, they said they were shipping it. I guess there is still potential for it to be sent here in the US. Should I get my hopes up? Which number did you call to actually speak to someone? I have been trying to speak to a human since september 1st with no success. Only get automated answers or links and forms to fill. Please share any phone numbers you have called so I can try too. I was given the number to connect with Air Berlin in Rome, idk if that number would be the same for you. All they provided were different pieces of information to get us off the phone. I did receive a call from Chicago today saying my luggage was there now. However, we also got a call while in Rome that it was there and when we arrived - no one knew wh ere it was at all. So, I'm looking for some measure of confirmation so I don't drive 4 hours to get to an airport just to leave empty-handed.

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16 September 2017 luisa

Guest : NO ONE SHOUDL EVER TRAVEL TO AIR BERLIN. WE LOST OUR BAGGAE AND NO ON IS ANSWERING. WE STAY ON THE PHONE FOR HOURS AND HOURS BUT NO RESULT. THEY FOUND THE BAG AFTER 5 DAYS AND IT HAS BEEN 4 DAYS SINCE BUT NO ONE IS DELIVERING. NO ONE IS COMING ON THE PHONE. MY VACATION IS RUIN COMPLETELY. I am in the exact same situation. They said they found my bag 10 days ago and it still was not delivered.

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16 September 2017 luisa

Guest : Can someone tell me if they have received lost luggage and tell me how long it took to get it back? I'm going on 12 days now and nothing but lies from customer service (it landed in China, it's back in rome, we are shipping it to L'Aquila, we are shipping it to the hotel, we can't call the courier, it's at the airport for pickup, we're still shipping it, we're dropping it off today, we'll send it to US...over and over) since then. Last contact was 9/8, they said they were shipping it. I guess there is still potential for it to be sent here in the US. Should I get my hopes up? Which number did you call to actually speak to someone? I have been trying to speak to a human since september 1st with no success. Only get automated answers or links and forms to fill. Please share any phone numbers you have called so I can try too.

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