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28 May 2017 Nina&leslie

We just fly back from tx Berlin to JFK They last our lagged also another 38 people.Semting happen to fly from JFK to Berlin and budapest list this time we have to weight 2 days in Budapest to arrived..but reading all this bad comment I dont no what to expect. We sud allawas sued am, or somting have to be done,to stop this terrebile servises

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28 May 2017 Guest

i have lost my bag as well yesterday with air belin. Who can we call after exhausting horrible customer service?

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24 May 2017 Guest

If anyone here has a problem getting delayed flight (also cancelled flight, missed connection) compensation directly from Air Berlin, then you can try this website: https://flight-rights.co.uk/Air-Berlin-delay-compensation I am sure they could help you to get compensation :)

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16 May 2017 Neal

We flew business class from LAX to JFK on AA292 then JFK to TXL on AB7455 on 13 May. Both of our checked bags did not show up in TXL. Filed report at TXL but WISAG (AB's ground handling contractor at TXL) was impossible to get hold with and there has no updates whatsoever. Extremely bad customer service.

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15 May 2017 Karolina

Same issue - I flew from JFK to Berlin, with Warsaw as my final destination. My JFK-Berlin flight was delayed so I missed my connecting flight to Warsaw. Upon arrival, I discovered my luggage is missing. Now I'm waiting to see if they've recovered it. If anyone has any leads or contact numbers please let me know.

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15 May 2017 Michele

We flew into JFK MAy 13 flight 7454 after being transferred to this flight because another AB flight was delayed out of MIlan earlier in the day. Upon getting in we discovered that out three pieces of luggage were missing. NO help what so ever at JFK and was told to contact Germany. Does anyone have any direct contact info for AB?

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02 May 2017 Dragan Dimic

It is incredible. They managed to loose my baggage. NEVER EVER N E V E R FLY WITH AIR BELRIN. * how they do not care about their customers. S H I T Y EXTREMLY SHITY customer care. DO NOT FLY WITH THEM because they will * ON YOU TOO.

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28 April 2017 DOINA SIPOS

HI! Same case here for flight on April 14th... Where you able to get your luggage in the end?... It has been two weeks already.. Lisa : If you have any information about how to retrieve lost luggage from Air Berlin - please help! My bag was lost when I arrived at Chicago ORD from Berlin on April 16, 2017. I was given a hand written reference number. I insisted on waiting for a printed confirmation of my claim. After an hour of waiting and being told someone was working on it, I was told I could not wait any longer and had to leave the area. I politely refused to leave without the printout. The Air Berlin representative then threatened to have security escort me out. I invited him to go ahead and call security while I waited. Joaquin, the "shift leader", left "to get security" and returned 10 minutes later just as a female representative handed me a print out of my reference number. Some of the information was omitted or entered incorrectly, so I insisted on it being corrected before I would leave. A Lufthansa representative came over to help. He made the corrections and told me that the Air Berlin representatives did not know how to use the system to enter the information correctly. I took photos of the approximately 100 bags which were in the lost luggage area, with no one apparently doing anything about them, and 4 Air Berlin representatives standing around doing nothing but telling me to leave because they have more urgent matters to attend to. I was given an Air Berlin customer service number to call: 917-263-165. After an hour on hold, a person who said he was in Berlin told me I had the wrong number for lost luggage in Chicago. He gave me a number he said was to the 3rd party baggage handler for Air Berlin: 224-279-9576. This gives an automated message for Frontier Baggage Service and the mail box is full. I wen to the airport, terminal 5, Friday morning, April 21. I walked up to the information desk and asked how to get to the lost luggage department. The clerk and police officer sitting behind the desk both said, "were you on an Air Berlin flight?" The clerk told me the only way to talk to someone from Air Berlin in person would be to go to the ticketing desk during the hours before their daily 3:45 pm flight to Berlin, between the hours of about 12:00 to 3:00 pm. I plan to go back tomorrow, April 22. He also gave me a number for Air Berlin customer service, 866-266-5588. I have tried it many times and get a busy signal every time. You may also contact me at ltutajpa@gmail.com Lisa

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28 April 2017 DOINA SIPOS

I am sorry to hear about your bad experience. AS for me they just lost my luggage. I flu from Budapest to Chicago. I was wondering if you received your luggage or not? For me have past 2 weeks and they still didn't find it :(

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28 April 2017 DOINA SIPOS

Hi! I was on the same flight and did not get mu luggage either... If you wrote your lost luggage claim on a piece of paper and not electronically they didn't put you in the system. I went back to the airport 5 days later to find that out. I submitted then the claim electronically and got a reference/confrmation number. So if you don't have this number they don't even know that your luggage was lost or where to send your luggage if they do find it. Now someone os in contact with me from AirBerlin and asked for a specific description of my luggage and content but still no luck. They said they will search for it for 4 weeks since the claim was done and after that it is a lost case. They said I can file a complaint to AirBerlin and that's it. I still have hopes... It is impossible to misplace hundreds of luggage just like that... I'll keep you posted with any news..

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28 April 2017 Guest

Hi! I was on the same flight and did not get mu luggage either... If you wrote your lost luggage claim on a piece of paper and not electronically they didn't put you in the system. I went back to the airport 5 days later to find that out. I submitted then the claim electronically and got a reference/confrmation number. So if you don't have this number they don't even know that your luggage was lost or where to send your luggage if they do find it. Now someone os in contact with me from AirBerlin and asked for a specific description of my luggage and content but still no luck. They said they will search for it for 4 weeks since the claim was done and after that it is a lost case. They said I can file a complaint to AirBerlin and that's it. I still have hopes... It is impossible to misplace hundreds of luggage just like that... I'll keep you posted with any news.. Guest : Hi same issue as so many others...lost luggage coming in from AB7420 Berlin to Chicago....came in on the 14th and despite all of my efforts to make any headway no one has reached out to me or provided any type of update.... Clearly not good....

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26 April 2017 Guest

has anyone had any luck getting their luggage from flight AB7420 14 April 2017,

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25 April 2017 Guest

Hi same issue as so many others...lost luggage coming in from AB7420 Berlin to Chicago....came in on the 14th and despite all of my efforts to make any headway no one has reached out to me or provided any type of update.... Clearly not good....

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24 April 2017 Guest

My husband and I went to Italy on March 10, 2017. It was our first time to fly on Airberlin. We paid 338 Euros for exit row seats, which we've always done with other airlines and our credit card was charged. When we got to LAX, my husband had his exit row seat but I didn't. The Airberlin check in agent told me that my seat was assigned to somebody else. Despite my complaints, I did not get the exit row and my husband gave up his so we could sit next to each other. The LAX desk said that they can't process our refund there and that we had to go to the Airberlin ticketing desk in Dusseldorf. At Dusseldorf, the agent there said we have to call Airberlin directly to ask for a refund. When we got back from Italy, I emailed Airberlin and received a generic response to contact their office in Germany. I also tried calling their 866 and 917 numbers. First, 866 always had a busy tone and with 917, nobody picked up after waiting for an hour. In this day and age of social media and several options to travel, consumers should not tolerate customer service like this. We work hard for our money and we deserve to be treated properly for the business we give this airline. Never again will we use Airberlin even if it is part of the OneWorld group of companies. We will also share our experience with people we know who do travel to Europe. Disgusting customer service!!!

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24 April 2017 Guest

My flight was canceled at short notice. It is proving virtually impossible to get in contact with Air Berlin to have them refund the resulting costs. For example, I had to pay cancellation fees for a booked hotel. The complaints service from air berlin is sending me in circles, responding with automatic emails which do not address my issues at all. Does anyone know how to contact them in such a manner that they actually responde. thanks

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22 April 2017 Lisa

More lost luggage at the Air Berlin lost baggage counter on April 16, 2017.

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22 April 2017 Lisa

Lost luggage at the Air Berlin lost baggage counter on April 16, 2017.

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22 April 2017 Lisa

If you have any information about how to retrieve lost luggage from Air Berlin - please help! My bag was lost when I arrived at Chicago ORD from Berlin on April 16, 2017. I was given a hand written reference number. I insisted on waiting for a printed confirmation of my claim. After an hour of waiting and being told someone was working on it, I was told I could not wait any longer and had to leave the area. I politely refused to leave without the printout. The Air Berlin representative then threatened to have security escort me out. I invited him to go ahead and call security while I waited. Joaquin, the "shift leader", left "to get security" and returned 10 minutes later just as a female representative handed me a print out of my reference number. Some of the information was omitted or entered incorrectly, so I insisted on it being corrected before I would leave. A Lufthansa representative came over to help. He made the corrections and told me that the Air Berlin representatives did not know how to use the system to enter the information correctly. I took photos of the approximately 100 bags which were in the lost luggage area, with no one apparently doing anything about them, and 4 Air Berlin representatives standing around doing nothing but telling me to leave because they have more urgent matters to attend to. I was given an Air Berlin customer service number to call: 917-263-165. After an hour on hold, a person who said he was in Berlin told me I had the wrong number for lost luggage in Chicago. He gave me a number he said was to the 3rd party baggage handler for Air Berlin: 224-279-9576. This gives an automated message for Frontier Baggage Service and the mail box is full. I wen to the airport, terminal 5, Friday morning, April 21. I walked up to the information desk and asked how to get to the lost luggage department. The clerk and police officer sitting behind the desk both said, "were you on an Air Berlin flight?" The clerk told me the only way to talk to someone from Air Berlin in person would be to go to the ticketing desk during the hours before their daily 3:45 pm flight to Berlin, between the hours of about 12:00 to 3:00 pm. I plan to go back tomorrow, April 22. He also gave me a number for Air Berlin customer service, 866-266-5588. I have tried it many times and get a busy signal every time. You may also contact me at ltutajpa@gmail.com Lisa

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22 April 2017 Guest

Hi Monica Ann Lee, Have you made any progress? I flew into O'Hare on April 16. While waiting at the Air Berlin lost luggage counter, I saw over 100 bags lined up from previous flights. I took some photos of them. I went to the airport yesterday, April 21 and was told by a volunteer airport information desk clerk that the only way to possibly speak with someone from Air Berlin is to go to the departures check-in desk during the 3 hours before a departure and talk with a ticket agent. He and the police officer at the desk also said that people have been coming into the every day for the past 3 weeks with the same story - lost baggage, no one at Air Berlin cares, no phone number that can reach a person or working voice mail. Lisa

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20 April 2017 Guest

Pauline : Impossible to send a complaint about lost luggage since the number I was given at ORD airport is only 9 digits and airberlin insists on 10. I did get my luggage back after a delay of 4 days only but I believe only because I went to the airport every day and on the fourth day decided to sit it out. Terrible unprofessional service. Hi Pauline, may I know your flight date? Mine is 4/10/2017 TXL-ORD. we might consider to pick up baggage at the airport directly, but still not sure about whether they arrive or not. it is a horrible experience!

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20 April 2017 Pauline

Impossible to send a complaint about lost luggage since the number I was given at ORD airport is only 9 digits and airberlin insists on 10. I did get my luggage back after a delay of 4 days only but I believe only because I went to the airport every day and on the fourth day decided to sit it out. Terrible unprofessional service.

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19 April 2017 Rachel

Hi5 : I arrived on AB7420 in ORD on April 6th coming in from TXL but my bag and the bags of half the plane didn't make it. We all filed a claim with the service agent but since then ZERO communication from Air Berlin. It's been almost 3 weeks now and I haven't heard back a word from anybody. I called the 3rd party lost baggage service (Baggage Express) many times but can only leave VMs and haven't heard back from them. I also tried their Facebook account, again no feedback. What a disgrace! If anybody knows as how to contact Air Berlin please advise. Thank You. We face the same situation. My husband and I arrived on AB7420 on 4/10/2017, the agent of air berlin even refused to give us any file reference number! We called them so many times, just in vain! But we found they use SWISSPORT as a subcontractor to deal with baggage claim, I guess maybe just as Triangle Service in JFK. I contacted them today, still waiting for feedback. But I believe this is the only chance we can get baggage back, I won't count on air berlin anymore!!! If you want, we guys (the victims of air berlin) could hold together to retrieve our luggage. My email is Racher.he@gmail.com, please feel free to contact me.

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19 April 2017 Hi5

I arrived on AB7420 in ORD on April 6th coming in from TXL but my bag and the bags of half the plane didn't make it. We all filed a claim with the service agent but since then ZERO communication from Air Berlin. It's been almost 3 weeks now and I haven't heard back a word from anybody. I called the 3rd party lost baggage service (Baggage Express) many times but can only leave VMs and haven't heard back from them. I also tried their Facebook account, again no feedback. What a disgrace! If anybody knows as how to contact Air Berlin please advise. Thank You.

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19 April 2017 Tommaso Com.

On Feb 1st Air Berlin fully destroyed my luggage on a Berlin-Milan booked with Alitalia and operated by them. I stay Zen, traveling so often these things can happen. I can't stay Zen when I see the way they propose to treat the accident: Dolfi1920 (the company delegated by Air Berlin to treat this type of things) is proposing me 3 alternatives. A) accept an unknown product in change, for which no information is given, nor the size, nor the weight, nothing. All I am being provided is two pictures of a luggage barely visible in a warehouse among Chinese import carton boxes. B) Chose a "Samsonite Base Boost 55", adding 77 to the estimated residual value of mine (used twice). 77 + 31,8 = 109. I can buy the same model on Amazon for 98, delivery included. I would imagine that Amazon does not lose money when selling. Hence, AirBerlin is letting Dolfi make profit on the accident and damGBage they caused. C) Chose another product from Dolfi online store, adding my cases's reference number. When doing this, the prices of the luggages proposed are above current market prices. To me this is just fraudolent.

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18 April 2017 * May

I arrived in Berlin from O'Hare on April 17. My luggage and the luggage of another 25 passengers never showed. After waiting at the carrousel for 1-1/2 hours, a German speaker finally asked an employee what we had to do. So we followed Monica's routine to no avail. I am sitting in my hotel in Berlin with no clothing nor any of our presents for our newborn granddaughter. I emailed AirBerlin about 12 hours after landing. No response as of now, 24 hours later. I fly Air Berlin a lot. It's like they are still in the twentieth century. Their flight info is never up to date. Their planes are so cramped that my knees hit my chin. The only reason I fly this crappy airline is they have non stop flights from ORD to TXL. In the meantime I sit and wait.... QOUTE] Monica Ann Lee : AIR BERLIN IS THE WORST EVER!!!! We flew in to O'Hare Chicago April 14th and the airline managed to lose not only our luggage, but about 50 others as well!!! Air Berlin did not give us any information when we landed and we were asked to fill out our information/claim on a blank piece of paper as they had "run out" of official forms!  We didn't receive any file reference, claim number or telephone number! What a "Mickey Mouse" airline!!! 
 I have phoned lost luggage in Chicago as well as in Berlin and they say their inbox is full! No one answers and we can not leave a message! I have basically phoned every available number in Germany, Denmark, Sweden and the US and was in the end redirected to the police' lost and found in Chicago who informed me that Air Berlin haven't answered their phones in weeks! We even drove back to the airport before driving to our next destination the day after and not even at the airport were they able to provide us with any contact information to the airline, or to their ground handling agents! 
 It seems that the only way we can get in touch with the airline is by driving back to O'Hare...again! This adds on an additional 9 hour detour! Not to mention the extra stress, inconvenience and destroying our vacation! We were told that the airline's only at the airport when they have in- and outgoing flights so we have no other option if we want to have any chance at all at retrieving our luggage! I'm going to DEMAND all my expenses paid as well as my ticket back!!!

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17 April 2017 Monica Ann Lee

AIR BERLIN IS THE WORST EVER!!!! We flew in to O'Hare Chicago April 14th and the airline managed to lose not only our luggage, but about 50 others as well!!! Air Berlin did not give us any information when we landed and we were asked to fill out our information/claim on a blank piece of paper as they had "run out" of official forms! We didn't receive any file reference, claim number or telephone number! What a "Mickey Mouse" airline!!! 
 I have phoned lost luggage in Chicago as well as in Berlin and they say their inbox is full! No one answers and we can not leave a message! I have basically phoned every available number in Germany, Denmark, Sweden and the US and was in the end redirected to the police' lost and found in Chicago who informed me that Air Berlin haven't answered their phones in weeks! We even drove back to the airport before driving to our next destination the day after and not even at the airport were they able to provide us with any contact information to the airline, or to their ground handling agents! 
 It seems that the only way we can get in touch with the airline is by driving back to O'Hare...again! This adds on an additional 9 hour detour! Not to mention the extra stress, inconvenience and destroying our vacation! We were told that the airline's only at the airport when they have in- and outgoing flights so we have no other option if we want to have any chance at all at retrieving our luggage! I'm going to DEMAND all my expenses paid as well as my ticket back!!!

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16 March 2017 Guest

me too - i have also sent a claim - and no response. The way on vacation our skii was not on the plan - and i had to go and rent - for that i expect refund - but no reply. on way home - the boots was not on the plan.

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08 March 2017 Guest

Did you have a flight change due to urgent operational requirement? Is the new departure time inconveniant for you? Read what may be the cause of this urgent requirement. AirBerlin has a summer and a winter schedule. Although this pattern repeates itself each year, AirBerlin is not very accurate in registering the correct departure time on their website. The wrong departure time can be published for month on their website, until they decide to update this departure time to the correct time, e.g. somewhere midwinter they publish the correct summer schedule, somewhere midsummer they publish the correct winterschedule. If you have made your booking before the correct departure times are published, they you have to reschedule your own agenda, do you make extra costs because of this change, does it cost you extra (travelling) time? bad luck for you! AirBerlin thinks it is allowed to change departure times up to 14 days before departure without having to compensate anything. And yes, in a sense they are right when it is a real operational requirement. But you as a consumer also have rights, you have the right to be informed properly and adequatly. As departure time is one of the important characteristics when booking a flight, AirBerlin is obligated by European law to provide correct information about their offering, and this includes departure time. In my case, AirBerlin violated this right. I received an email stating that due to urgent operational requirements my flight in jun 2017 is expedited from 15.55 to 06.30. Strange thing is that when I flew last year, I got a same kind of message. Also this flight was expedited from 15.55 to 06.30. My interpretation is that AirBerlin publishes incorrect departure times on their website. They are tos lobby or to lazy to enter the correct times. Only at a certain moment they send you the famous urgent operational requirement message. Do you have similar experiences? File a complaint to AirBerlin in order to stop them behaving in this way, ignoring your rights for correct information.

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16 February 2017 Guest

Air berlin lost my luggage for 14 days !!! I was on flight from Berlin to Chicago January 11 2017. My luggage did not arrive together with me. After numerous phone calls finally my suitcase was found and delivered , 2 weeks later ! On January 27 I submitted my claim ( reference V1572360), in a few days I got a formal response from Air Berlin Customers Services refusing to satisfy my claim for delayed luggage. I am still shocked with arrogance of this response from Customer Service, an inattention and unwillingness even to check the documents sent by the passenger!!! The response said In case of baggage delay on the customers flight home a refund of expenses is not possible. We have to put purchases of clothes in question as it is assumed that the customer has clothes as a replacement for the temporary lost ones at home available. Temporary - 14days ???? Air Berlin Customer service assumes that I have several pairs of winter boots, jackets, suites waiting for me at destination or they think that after 3 weeks of traveling I am capable to spend more money to buy new clothes . What is the difference between flight home or flight to any other destination ? First of al I believe this compensation serves as an apology for inconvenience and nervousness when your baggage did not arrive with you and you dont know if and when it can be delivered. I have checked Montreal Conventions declaration and Air Berlin luggage rules and did not find any statement about denying compensation on home flight. I am shocked that Air Berlin Customer services did not even try to offer some other type of compensation for the trouble what passenger had to go through. I cant believe that Air Berlin Customer Service is such poor that they did not know that it is airlines responsibility to deliver luggage in time! I didn't expect it from this large German airline company any way!

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27 January 2017 Guest

Think twice before flying with Air Berlin! They might steal some items from your baggage. I was unlucky enough to board a flight AB 8121 on October 8, 2011 from Zürich to Berlin. As a result, Air Berlin delayed my baggage for several days and, upon its recovery, I found that two souvenir Swiss Army knives were missing. Of course, they didn't return or compensate the stolen items. They very reluctantly condescended to answer my emails. Well, it was a horrible experience. You diligently pay money for their services. In return, they delay your baggage, spoil your holiday and, as a crowning achievement, dispossess you of your belongings.

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20 January 2017 Guest

FRIENDS, If you want information on your luggage, CONTACT AIR BERLIN VIA FACEBOOK MESSENGER. They responded within minutes, prioritized my baggage, and were able to actually give me information. It is the only way I have been able to get into contact with the airline. ***CONTACT AIR BERLIN ON FACEBOOK MESSENGER WITH YOUR FILE REFERENCE NUMBER*** Hope this helps, as my experience has also be absolutely terrible.

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15 January 2017 Gail

Same problem here. Lost luggage on fight on December 24, 2016 Air Berlin from JFK to Prague, with a transfer in Berlin. Luggage was not recovered for 6 days. Considering taking legal action if no response to our claim.

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14 January 2017 Luca De Ferrari

WORST AIRLINE EVER SEEN!!! I was on flight AZ406 (LIN/TXL) and AB7420 (TXL/ORD) on Jan 8th. An additional baggage that I purchased for the cost of EU175 was not delivered to ORD. After several calls to ORD lost and found I am still waiting for the bag to be located and delivered to my address. Reference #: ORDAB11534 Bag Tag: 0055067911 The bag contained high-value merchandise, but most importantly medicines that I cannot purchase in United States. The service provided by AirBerlin has been terrible so far. As of today I still don't know where my bag is. Representative told me to write an e-mail to baggage@airberlin.com, but the e-mail bounces back. Wrote 12 e-mails to service@baggageexpress.de and never got a response. AirBerlin has promptly collected a EU175 fee for the additional bag, however the bag was never delivered to destination. STAY AWAY FROM AIRBERLIN!!!!!!!!!!!!!!!!!!!!

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12 January 2017 Guest

Guest : Air Berlin lost my daughters luggage on 1/5/17 and to this date we cant get in touch with anyone. This is unreal. I would NEVER recommend this Airline to anyone. Have they found your daughter's bag yet? They lost mine on 1/7/17 and I can't get any information or get into contact with anyone.

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12 January 2017 Dennis R

I left my laptop computer and case on my Air Berlin Vienna/Dusseldorf flight on 25 October 2016. My mistake. On 26 October from my final Miami destination I contacted AB about lost computer. I contacted them again, and again, and again. All I got was computer generated responses. On 23 December 2016 I received an email from Baggage Express, AB's lost baggage contractor, that they had found my computer. All I had to do was wire transfer 106 Euros to cover shipping costs and sign a waiver. Did both on 23 December. As of today I have not received my computer plus they have my 106 Euros. I have tried everything including calling AB in the USA (they say they can't help), emailing different addresses and even a fax to BE. I have been completely ignored by AB and BE. AWFUL SERVICE OF PAYING CUSTOMERS!!! AB and BE can reach me at ritchied01@outlook.com

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11 January 2017 Guest

Air Berlin lost my daughters luggage on 1/5/17 and to this date we cant get in touch with anyone. This is unreal. I would NEVER recommend this Airline to anyone.

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