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Arik Air Discussion

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20 March 2018 07:03:00 Lois O.

I booked for Arik Air flight on Saturday 17th March 2018. and i paid online, because if i reserve the booking will be cancelled the next day which is Sunday as a result of banks not working on weekends. N37,704 has been debited on my account and am suppose to travel this Saturday 24th march, till now i have not gotten any confirmation message from you guys whether my transaction was successful or not. Please i need an urgent responds.

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16 March 2018 03:03:00 Guest

Arik is a disgrace to airline business in Nigeria. I booked a flight on 03/01/2018 for a flight scheduled for Asaba - Lagos on 06/01/2018 17:10hrs. Surprisingly, the flight was cancelled and I was only notified that morning. I placed a call across to their customer care and I was advised to either reschedule for another day or request for refund. I chose the latter and traveled by road as I had to meet up with an appointment in Lagos. On 10/01/2018 I requested for refund and I was assured that after 30 working days I will get my refund, I had no option that to wait despite the awkwardness in the assurance. As I type this message today 16/03/2018, I am yet to receive my refund despite repeated calls and mails to Arik customer care and refund dept respectively. It is very unfortunate that Nigerians have to go through this horrendous situation from Arik just to patronize them and also meet up with their various activities. I believe a lot of Nigerians share the same plight with me. This is very unfair as no appropriate and viable regulator is available to escalate this evil to. Something should and will be done to sanction this unfit airline.

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17 February 2018 10:02:00 Guest

In the past 24hours Ive had the most horrible service delivery experience of my life with ARIK AIR. Yesterday 15/02/2018, I bought a round trip ticket fr om the ARIK Office at MMA2. The flight was supposed to depart at 7:30am to land in Port Harcourt Airforce base Garden city Terminal. After 3.5hours of delay, one of their officers came to the lounge asking if we would like to go with the 11:30 which goes to Omagwua International Airport as against Airforce Base. Note that the Airfare to Omagwua is much less than that of Airforce Base. I agreed to go with the alternative arrangement in my bid to get to my destination in time for my meeting. Fast forward to this afternoon 16/02/2018... I arrived at the airport at 12:20pm for my 1:00pm return flight. On my arrival, I was told the flight was rescheduled for 12:35pm and I didnt receive any notification. The attendants said I had two options, reschedule for the next flight which leaves at 5pm or request for refund upon my arrival in Lagos. Since I didnt have the luxury of time to sit for another 4+hours at the airport, I decided to get an earlier flight on another airline with the hope of processing my refund on arrival. On getting to lagos, I went to the counter wh ere the ticket was purchased to request my refund. To my shock, I was told I couldnt get my money back and the only option was for me to reschedule the ticket for a new trip which I have no idea when that will be. What ticked me off further was the nonchalant attitude of the staff at the ticketing counter. Its really sad that an airline such as ARIK cannot get simple things right. If the airline chose to bring its prescheduled closer for whatever reason, there should be adequate provision to resolve any inconvenience to the customer.

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04 February 2018 06:02:00 Darlington Kayode

I had completed a Refund Form for an aborted Return Trip to Ibadan Transaction Reference ARIK/FLWOO9306896, ARIK Air Reference No. CRA54942676 which was cancelled due to bad weather on Monday 11th December 2017. Up till today the 4th day of February, 2018, I am yet to receive any response from you. Could you please as a matter of urgency kindly respond to this mail by updating me of the status of this refund. I had earlier written and visited your Abuja counter several times without positive response. Darlington Kayode.

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12 January 2018 10:01:00 Santiago

I just signed in but can't log into my account because I don't know my affinity id

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27 October 2017 12:10:00 Cheryl

I'm trying to retrieve my booking using the 'manage my booking' link but keep getting an error message. What can I do?

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08 October 2017 06:10:00 BADOO FRANK

I will arrive at Lagos on 8 NOV 2017 at 17.20 from London with British Airways, please, i need reservatiion for Lagos to Warri on 9 NOV 2017 in the morning flight( 7.40am) and Warri to Lagos 15 NOV2017 ? evening flight , my flight back to London with British Airways at 23.25. Pls paiment of my ticket will be pay on my arraval at the aiport- Murtala .Thanks

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19 August 2017 09:08:00 Patience Nwosa

I bought ticket from Arik in Aprils,London to nigeria and I want my money back

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28 July 2017 09:07:00 TOYIN ISHOLA

PASSENGER NAME:TOYIN ISHOLA SEAT:29D BOARDING TIME:14:45HRS ARRIVAL TIME:15:00HRS LOS-PH DATE:24 JUY 2017 LUGGAGE TAG NUMBER:17-CIS89-1/13 please do send my flight details to:ishomat25@gmail.com,thanks.

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27 July 2017 08:07:00 Guest

Customers Name: PXXXXXX AXXXX Flight Ticket Number: 7255000044237 Flight Date: 23rd April 2017. Last four digits of ATM number: 4XXX Account Number: 3102741437 Account Name: CXXXXXX AXXXX Please give me my refund. I have called over 20 times and sent several emails. Please give me my money.

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19 July 2017 09:07:00 Guest

My flight to London was cancelled since February, getting to the airport, I had to pay 590,000 for a new ticket, till now, Arik is yet to refund my money.

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18 July 2017 04:07:00 Tony Omoboye

TICKET:147-2281354207 - 725-2281354208 - Omoboye Agnes. FLIGHT W3 108 - Arik Air 2/27/2017 DEPARTURE: New York, US (John F. Kennedy Intl.) 2/27/2017 13:25 ARRIVAL: Lagos, NG (Lagos) 2/28/2017 05:40 AIRLINE CODE:W3/FVJX3B BOOKING CONFIRMED, Economy DURATION:10:15. Arik please give me my refund without any further hesitation. 9174562199.

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25 June 2017 10:06:00 Donna Rodney

This is the worst airline I have experienced. I flew from.Abuja to Lagos on 21st June 2017. I was supposed to fly Lagos to Banjul but was told at check-in that Arik cancelled all flights to Banjul since last week. No one contacted me and I was stranded in Lagos. I had to pay n7k for a hotel and an extra n38,250 for the additional cost of another flight with Mid Africa airline leaving on Thursday 22nd at 4pm. Whilst Arik office staff at the international airport acknowledged Ariks mistake, giving me a full refund - I want compensation for the n45,250 cost incurred due to the ticket I had to buy and the hotel stay. I sent emails to that effect using the two email addresses given - talktous and arikcustomerrelations. Both emails bounced back! I want a current and correct email to express my disgust, anger and disappointed at the horrendous manner Arik has treated a British citizen traveller. I want satisfaction and expect to be compensated by Arik. Please forward a current and correct email for Arik to afina1960@yahoo.co.uk.

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14 June 2017 05:06:00 Guest

There is hardly an alternative. Air is straight up * air. thanks.

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03 June 2017 01:06:00 Guest

Guest : Sitting at áccra airport waiting for our 6pm flight to Lagos, it's 7.30pm not a word from Arik staff if they are going to commence checking in. I have been hanging around the airport for over 3 hours now with no clue whether flight will take off or not. This is not the first time with Arik but today this will be the last time I fly with them This people is useless , No care about customer needs and satisfaction ...

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03 June 2017 01:06:00 ABHI PATEL

I am now going to take legal action against to your company as I had reminded you serval time and called with your call centre but no proper response for refund for my 2 ticket . TKT NUMBER -725 2109014368 TKT NUMBER -725 2109014369 You had cancelled your flight and we are suffered our Hard money . Do you know how much we spend ticket to buy last minute ticket price as you cancelled flight ? We paid $500 Per person to buy new ticket to Accra Lagos so who will bare difference money ? Kindly reply today or will see to start taking action . My email Id - tours@varuntravels.com Mobile : + 91 9714372669

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25 May 2017 12:05:00 Jimi Ogundere

Good day ARIK team, I bought my ticket from Travel house Uk in London in November 2016 flew to Lagos on the 27th Nov 2016. I was due to return back to UK on the 26th April 2017. Received an email from Harris in Feb/Mch 2017 that ARIK has been suspended and the refund would be processed on my return also to send copy of new ticket I buy locally to come back. Unfortunately have been back for few weeks now and yet have not receive any correspondence as to when this refund would be paid. What is most annoying is that I found Travel house UK unhelpful especially as I bought my original ticket from them. Airline confirmation Ref number is : Arik Air K3EKBJ

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24 May 2017 02:05:00 Guest

Good day Arik Team, It is with uttermost disdain I write once again for refund of several booked flights . The first been for Mr. Obioma Ngoka with Reference Number :N6F6GB And ticket number :7252108878741 Flight from Asaba -Lagos Booked since 16th November . With a Fidelity Bank ATM card, with its last four digit as: 6195 Debit was the sum of : 34,755naira Then another refund for Mr Obioma Emmanuel Ngoka, Mrs Ifeoma Ngoka, Mrs Luzviminda Mac-Elvis, Mr Ekene Mgbike with Reference Number: MJ3X6W And Ticket numbers 7252108987896 7252108987897 7252108987898 7252108987899 Flight from Owerri to Lagos Booked on the 4th of January With a Fidelity Bank ATM card with Last 4 digit 6195 Debited the sum of 160,920. And the Customer Care representative assured me it will take between 7-21 working days, it's way beyond the specified time, yet nothing has been said or done as regards even the first one which has taken over Several months. The most recent was on Saturday, I booked a flight for one Mrs Angela Dominic from Warri to Abuja, I was debited 22,251 from the same Fidelity ATM card with last 4 digit number : 6195. No reservation number was sent, I called the customer service center and they said the finance department team had closed for the day. Therefore I had to rebook the flight, this transaction has lingered for so long. Please I need an urgent response to my mail.

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24 May 2017 12:05:00 Awodeyi Akinsehinwa

good morning i made payment yesterday evening i was debited twice with no reference number and booking confirmation to my email

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24 May 2017 02:05:00 Guest

Guest : Is arik airline functioning Apparently yes, using two 737s for Nigeria internal flights also Accra and approx twice a week Banjul and Dakar.

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23 May 2017 03:05:00 Guest

I have booked ticket from Lagos to Port Harcourt.Thr traveler name is mis spelled Soulade Adeoye in place of Soluade Adeoye .Pl adivse for correction .My ticket booking ref:2DCGF5,TICKET NO 7256000108665 FLIGHT NO W30740 LOS-PHC ,TRAVEL DATE IS 25/05/2017.Pl advise what to be done

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21 May 2017 09:05:00 Guest

I did online booking with Arik Air Abuja to Lagos for 22/05/2017 but could not get reference or email. How can I retrieve my eticket

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21 May 2017 09:05:00 tanko

I did online booking yet could not get email or booking reference. How can I retrieve my eticket?

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17 May 2017 08:05:00 Guest

Is arik airline functioning

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16 May 2017 02:05:00 Guest

I had a very awful experience with your customer service at Port Harcourt. I requested for an email confirmation which shows the price of the flight I paid for, so I can revert back to my company and make claims. Their response and their replies where so insulting. The way they asked for details was like they wanted to fight with me. I was so embarrassed. Worse of it all, they weren't still able to give me a response. Please educate them on how to talk to people with respect and not transfer anger they carried from wherever to innocent customers who are just looking for answers. Really poor of you guys.

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14 May 2017 11:05:00 Guest

Is Arik Air still flying

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10 May 2017 12:05:00 Rev Enwerem

Why is Airk air so rude not to respond to my refund application and good in frustrating one by not actually refunded the money

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08 May 2017 01:05:00 Guest

i bought my arik air ticket cash at Asaba airport last year.i latter travelled with another airline due to arik problem,but i have tried to collect my refund back but no one is helping me.i went to asaba airport they send me lagos from lagos back to asaba.please how i get my money back.my email is vintoslink@yahoo.com.

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06 May 2017 08:05:00 Guest

Call your credit card company and explain the situation. They will advise you on what documents to send to them. I got my refund already, thanks to a post I read here. It took less than a week for my refund to be processed my credit card company. Guest : Book Arik air February 2017 flight cancelled after 8 hours waiting at airport pls how do I go about getting refund paid with my credit card

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30 April 2017 11:04:00 Guest

Book Arik air February 2017 flight cancelled after 8 hours waiting at airport pls how do I go about getting refund paid with my credit card

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27 April 2017 01:04:00 Guest

i work for a travel agency and issued tickets on Arik Air in December 2016, they suspended their flights and advised us to sent tickets for refund,we did and Arik Air was suspended by IATA SO Refunds couldn't be processed and we were to deal directly with Arik Air, we have been calling,sending emails and with no luck.... i just need help on how to get our refund back its a huge amount and i cant pay it personally as i was the consultant who issued Arik Air Tickets

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26 April 2017 09:04:00 Guest

Yes this is the best solution if you paid for your ticket with a credit card. Luckily i did and as suggested. I called my credit card company, explained the issue to them and now my refund is on the way. Thank you so much for this idea. Guest : Don't deal with Arik. You are in luck if you used your credit card to buy the ticket. I got my refund already, I went directly to my bank told the situation get a notice from aril air wensite the says the were suspending their operations. I was suppose to depart JFK in April. You bank will refund u every credit card can refund your money. Arik phone is not in service anymore

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26 April 2017 09:04:00 Guest

Guest : Don't deal with Arik. You are in luck if you used your credit card to buy the ticket. I got my refund already, I went directly to my bank told the situation get a notice from aril air wensite the says the were suspending their operations. I was suppose to depart JFK in April. You bank will refund u every credit card can refund your money. Arik phone is not in service anymore Yes this is the best solution if you paid for your ticket with a credit card. Luckily i did and as suggested. I called my credit card company, explained the issue to them and now my refund is on the way. Thank you so much for this idea.

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28 March 2017 07:03:00 Guest

I bought a round trip ticket for my mother and arik air only sent me a notice the day before the flight that It would not operate. That is the problem with black ppl. I dont know when black ppl especially Africans will be developed with this kind of behavior. the worst thing is that their phone number is not even going thru. I sent an email for a refund and nothing. Its been 20 days past and nothing. no refund. my advice is DO NOT DEAL WITH ANYTHING THAT'S OWN BY NIGERIANS.

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24 March 2017 11:03:00 Guest

Please I need a refund of my money since u suspended ur flight. My email is ndukafelixa@gmail.com and my Mobile number is 08039572193

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24 March 2017 05:03:00 Guest

Don't deal with Arik. You are in luck if you used your credit card to buy the ticket. I got my refund already, I went directly to my bank told the situation get a notice from aril air wensite the says the were suspending their operations. I was suppose to depart JFK in April. You bank will refund u every credit card can refund your money. Arik phone is not in service anymore

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08 March 2017 02:03:00 Guest

Why do people always bang on about baggage. Not every flew because of that, in fact I carried only hand luggage and flew with them because they flew to enugu, owerri, basically east. It meant if the local flights were affected, I'm still ok with my London flights. So I'm gutted about this. Be doesn't go to enugu last time I checked. Do people need to stop this baggage stupidity now. What is the difference in baggage allowance though, not that significant if you ask me. Charles Adeeko : My only advice is not to fly arik air, simple. People are always enticed by the generous baggage allowance but this is a carrot and stick situation. I'm an aviation enthusiast and I track a lot of international flights to Lagos. Not only have I seen more cancelled flights by Arik, but they've now been using a smaller capacity aircraft B737-800. All other international airlines are always on time and reliable. I personally don't mind spending 19hrs from LHR to Lagos on an international indirect flight with guaranteed reliability than spending 6hours with arik with no guarantee of flight. Recently I booked a flight to Lagos from uk and I had a choice of either emirates with 30kg and up to 19hrs and Arik 6 hrs and over 60kgs luggage.Both prices were the same at that time. I thank God I used my better judgment by choosing emirates . On the date of travel, I learnt arik was cancelled.A friend had to travel to Lagos urgently for a funeral but unfortunately booked that arik flight . That's how he missed the ceremony. He is still waiting for a refund since.

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07 March 2017 08:03:00 Guest

I am due to travel with Arik air in April 2017, can someone please give me information on whether Arik Air is still operating or not and whether they are now given refund.

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21 February 2017 07:02:00 Guest

id : Will I get refund for my Arik air ticket. i have booked a return flight for May 08 2017. Who do I contact? What do i do? You can contact Arik air head office in Lagos via this number (0) 1279 9999.

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21 February 2017 06:02:00 Guest

Its sad and shameful the way Arik Air was managed, and I hope (AMCON) will be able to help the situation. What is not clear from their statement at a moment is how they are going to return all passengers from their visiting countries. Also when and how these passengers affected with this airline suspensions are going to receive their refund, as many passengers will need to reschedule their travel plan with another airline on time because many have reasons to travel. Itll be wise for everyone affected to read Arik Air Terms and Conditions of carriage to determine your position, and their head office in Lagos can contacted through this phone number. 00234 (0) 1279 9999.

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17 February 2017 01:02:00 Guest

When exactly is arik resuming or when re they going to refund the money?i was supposed to board on 22 from Gambia to Lagos..

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17 February 2017 12:02:00 Guest

Is ark still operating between Accra and Lagos?

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16 February 2017 03:02:00 id

Will I get refund for my Arik air ticket. i have booked a return flight for May 08 2017. Who do I contact? What do i do?

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15 February 2017 08:02:00 Charles Adeeko

My only advice is not to fly arik air, simple. People are always enticed by the generous baggage allowance but this is a carrot and stick situation. I'm an aviation enthusiast and I track a lot of international flights to Lagos. Not only have I seen more cancelled flights by Arik, but they've now been using a smaller capacity aircraft B737-800. All other international airlines are always on time and reliable. I personally don't mind spending 19hrs from LHR to Lagos on an international indirect flight with guaranteed reliability than spending 6hours with arik with no guarantee of flight. Recently I booked a flight to Lagos from uk and I had a choice of either emirates with 30kg and up to 19hrs and Arik 6 hrs and over 60kgs luggage.Both prices were the same at that time. I thank God I used my better judgment by choosing emirates . On the date of travel, I learnt arik was cancelled.A friend had to travel to Lagos urgently for a funeral but unfortunately booked that arik flight . That's how he missed the ceremony. He is still waiting for a refund since.

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15 February 2017 07:02:00 Guest

Arik is the worst airline in the world. They so deceptive and disorganized. How can they leave passengers stranded since Feb 8th 2017 with a promise to fly on Feb 19th 2017 only to announce a complete stop of all international flights. What a shame to think that as big as Nigeria(not big at all) they cannot handle a simple task as transporting its citizens from one place to another. Meanwhile the papers in Nigeria say 10 billion naira was embezzled. Who ever the manager is needs to go to jail for life or rater needs to be eliminated from this world as he/she is completely useless. Don't fly Arik, NOT EVEN IF IT COST $1. BE WARNED

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08 February 2017 02:02:00 Guest

Akporeha Christian Obukeowho : I booked a flight from Nigeria to south africa on the 4th of febuaury 2017... when I arrived south Africa, I found out that our luggages were still in nigeria.. and today makes it 4days now.... Sorry to say there's not been any Arik Air flight to J'burg since 4th Feb. Doesn't help your luggage. There appears to be just one longer range Boeing 737 in service, that's doing London each day (except 4th Feb)

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07 February 2017 08:02:00 Akporeha Christian Obukeowho

I booked a flight from Nigeria to south africa on the 4th of febuaury 2017... when I arrived south Africa, I found out that our luggages were still in nigeria.. and today makes it 4days now...

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24 January 2017 04:01:00 Guest

if you've been involved in any international delay with arik check out the link. They really helped me out!www.facebook.com/Africlaim/

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23 January 2017 08:01:00 Guest

Guest : my flight is february, london2portharcourt, pleasse share your experience thanks Arik will mess you up, you will complete your vacation and depart before your luggage will be delivered, that is if found at all. Safe journey though

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23 January 2017 05:01:00 panej

Mof on Arik air : I fly Arik Air with my dad from Lagos to JFK on 1st of Dec and till now we have not gotten our luggages. Every day you call they must have something to tell you. Example , it's with the customs for clearance, you have been patient and you just need a little patience. I have never seen anything like this. Today makes it 3weeks we came into USA and we have not seen or even heard a positive news about our luggages. Some one please call Arik to order. They should release our luggages as they promised that they will send them or tell us the way forward to get our luggages. It's a big shame. Mof airconsumer.dot.gov/escomplaint/Consumer...

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23 January 2017 12:01:00 Mof on Arik air

I fly Arik Air with my dad from Lagos to JFK on 1st of Dec and till now we have not gotten our luggages. Every day you call they must have something to tell you. Example , it's with the customs for clearance, you have been patient and you just need a little patience. I have never seen anything like this. Today makes it 3weeks we came into USA and we have not seen or even heard a positive news about our luggages. Some one please call Arik to order. They should release our luggages as they promised that they will send them or tell us the way forward to get our luggages. It's a big shame. Mof

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22 January 2017 07:01:00 panej

Guest : www.transportation.gov/airconsumer ... Hello JFK-LOS route passengers. I was on a flight fr om lagos to JFK on January 1st and we are yet to get any of our bags and no update or correspondence from the airline. I live 4 hours away from JFK I went last week Saturday 14th and was told the bags are with custom, after custom release them on Monday/Tuesday and they would start mailing them. Till now we are yet to see anything, Out of our 6 bags. The link I have provided above is wh ere you can log your complaints with the department of transportation. Once there is overwhelming complaints against Arik especially on the maltreating of its customers and the negligence care for its customers. They would not be flying into NY or better yet they would be closely monitored which would lead to a higher standard of service like they previously had. Route and travel time wise there are the best option from the northeast. We wish them success but they need better services. If you need to file complaint in the US against Arik, please use this form: airconsumer.dot.gov/escomplaint/Consumer...

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21 January 2017 10:01:00 Guest

Guest : my flight is february, london2portharcourt, pleasse share your experience thanks Don't touch Arik with a bargepole. They won't fly, and you will NEVER get your money back

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18 January 2017 11:01:00 Guest

My flight to Owerri from Abuja was cancelled by Arik due to "operational reasons" in a rather unpalatable manner. My ticket number and booking reference are 725 21089 75326 and IDQSWN respectively. I made a refund request at the Arik Air counter at the airport on December 6, 2016 and was told that I will get a refund in 21 days. Up to this moment I have not heard from Arik Air. I have sent several emails to Arik Air concerning the refund and there is no response from them whatsoever. How can airline that really wants to succeed in the industry be so callous and unprofessional? I really need the refund of my payment of N48,799 for the round trip ticket. I used my ATM card to make the payment and the cash left my account immediately. It is, therefore, incomprehensible to me why the refund should take so long. What is more annoying is the lack of response from the Ari Air on the matter. However, I will take them anywhere to get my money back!!!! William

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17 January 2017 10:01:00 Guest

Sitting at áccra airport waiting for our 6pm flight to Lagos, it's 7.30pm not a word from Arik staff if they are going to commence checking in. I have been hanging around the airport for over 3 hours now with no clue whether flight will take off or not. This is not the first time with Arik but today this will be the last time I fly with them

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16 January 2017 11:01:00 Guest

Has anyone flown ARIK since January 2017 from London to Lagos or Port Harcourt. I am very much aware of issues surrounding ARIK AIRLINE especially in December 2016 but would appreciate you honest opinions.

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16 January 2017 09:01:00 Guest

my flight is february, london2portharcourt, pleasse share your experience thanks

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16 January 2017 01:01:00 Guest

I wish someone warned me before dealing with Arik.since the 1st of Jan from lagos to NY,My luggage is still not with me and this people keep saying the same thing for over two weeks.i don't even know what to do or think.the worst thing is I don't even live in NY but Texas.Why is Arik like this.the service is so unbelievable they are just a * of time and money.this is my biggest mistake ever.

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13 January 2017 06:01:00 Ajoke

I travel with Arik Airline from nigeria 2 JFK since 29/12/16 i couldnt get my luggage since then i try calling they dont pick and all my clothes are in the bag i dont have anytin 2 put on here that very bad

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13 January 2017 03:01:00 Guest

Th Guest : Today, Tuesday Jan. 10 our flight W3306 7:20 am Lagos to Accra was CANCELLED. No hamatan just cancelled. We were told to come back at 5pm. They also said call before you come to be sure we go fly. Abeg, this airline done finish me. Emman This comment again is born out of foolishness and ignorance. When will we, as a nation learn to accept information given to us as true information. Why I will not blame you completely is because for most Nigerian growing up is very hard. Most times are surrounded by people telling lies day in day out to get their way out of been bullied, robbed beaten etc by co -students, teachers, parents, house helps, Aunty, uncles , cousins and even pastors. you name it. So we don't even know the truth any more. I wonder wether or not this passenger had a weather instruments with him to see the weather beyond where he was standing!!!!!? Please grow up!!!!

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12 January 2017 01:01:00 Oye

The worst airline in the world, I fly with arik airline on the 28th of december arrived in London 29th at 2am in London till now have not seen my two luggages and have phoned both arik airline London and Lagos Nigeria office even keep on calling Heathrow airport all keep directing me around with no tangible reason for my luggages I was given three email from London office of arik airline to email of which I did, have never got any reply from the three email since four days ago have email them.

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10 January 2017 10:01:00 Guest

Today, Tuesday Jan. 10 our flight W3306 7:20 am Lagos to Accra was CANCELLED. No hamatan just cancelled. We were told to come back at 5pm. They also said call before you come to be sure we go fly. Abeg, this airline done finish me. Emman

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07 January 2017 05:01:00 Guest

Guest : All these comments on Arik air, I think is born out of stupidity, malice and ignorance. A lack of appreciation of what other Nigerian are trying to do to help the citizens of this country. People tend to forget that Arik air come into been after so many lives including children were lost in our aviation industry with planes that were not air worthy to fly in other parts of the world used in Nigeria with government official collecting cuts here and there and approving air worthiness for planes that were condemned in other parts of the world. For the first time in more than 50yrs and in the whole of Africa, brand new planes with Arik air was launched in this country to give our people a sense of worth. It is a shame that with administration after administration in this our notorious and currupt country, we have seen the aviation industry struggling on it own with no govemement support . In one of the news papers report at a time Stella the aviation Minster in one of the privious administration was demanding a 5% share of Arik air earnings. With none of her investments in the airline. With this kind of corrupt country how can business strive. With corrupt government official what do you think is happening in the aviation industry? Let us all think.The president Buhari says he is fighting corruption and yet surrounding by the most corrupt people in his cabinet. BA comes to Nigeria from London then goes to Ghana to fuel up to London in a country that is suppose to be the 6th oil producing country in the world. Let us begin to ask the present aviation Minster what is he doing to help our indigenous airlines. We are the most populous African black nation on earth and yet have no air line to call our own. He has been talking of creating our own national carrier. Dose he have to destroy the ones that are flying in other to create one? Again old planes are approved to fly once more at the expense of greed and corrupt practice. When will we as a nation ever learn? Until disaster struck again !!!! Everyone is coming to this forum and making comment here and there about Arik air and inability to fly, Buhari declared recession in the county in September 2016. What do you all thinks it means? Recession only in Aso Rock? what is Buhari and his ministers doing to elivate the recession on our people? Nothing. I pray that we as a nation learn to put blames in the right places not hard working citizens and businesses. That are pleated with government incisiveness and corruption. I wouldn't blame you for saying complaints are results of stupidity and whatever....I dare to say you do not fly with Arik air or as you have rightly say, your comments may be out of stupidity or whatever. If a business cannot live up to its expectation, those it have to short-change its customers for whatever reason? Fly Arik and savor the experience before barraging people's comment. Have your flights canceled, delayed for hours or sometimes days without notification before making comments on people's experience. Have your luggage delayed with perishable goods for days or sometimes more than a week without an official statement from an airline before you comment on what people say.

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06 January 2017 05:01:00 Guest

What a statement. to imagine a fellow Nigerian could exonerate arik for their poor or non-existent customer service and put all the blame on the Nigerian govt is absurd to say the least. So it's the govt that instructed Arik never to update customer on their missing luggage or not to communicate to passengers regarding their luggage. We are so used to poor service that some people see issues like this as the norm. I am one of the passengers affected and as I write 5 days after my arrival in London none I repeat none of my 2 luggage has arrived in London. You can imagine how I feel now with bags full of essential items for my family not yet with me 5 days after my trip with no communication whatsoever from the airline and someone is saying its ok for the airline to treat us as * and only put the blame on the government. I'm sorry if this is how we Nigeria react to issues like this then, then Nigerian should brace themselves for the worse to come. If some people are well-travelled, they will know that airlines has a duty of care towards their customers and not treat them like piece of toilet paper. smh Guest : All these comments on Arik air, I think is born out of stupidity, malice and ignorance. A lack of appreciation of what other Nigerian are trying to do to help the citizens of this country. People tend to forget that Arik air come into been after so many lives including children were lost in our aviation industry with planes that were not air worthy to fly in other parts of the world used in Nigeria with government official collecting cuts here and there and approving air worthiness for planes that were condemned in other parts of the world. For the first time in more than 50yrs and in the whole of Africa, brand new planes with Arik air was launched in this country to give our people a sense of worth. It is a shame that with administration after administration in this our notorious and currupt country, we have seen the aviation industry struggling on it own with no govemement support . In one of the news papers report at a time Stella the aviation Minster in one of the privious administration was demanding a 5% share of Arik air earnings. With none of her investments in the airline. With this kind of corrupt country how can business strive. With corrupt government official what do you think is happening in the aviation industry? Let us all think.The president Buhari says he is fighting corruption and yet surrounding by the most corrupt people in his cabinet. BA comes to Nigeria from London then goes to Ghana to fuel up to London in a country that is suppose to be the 6th oil producing country in the world. Let us begin to ask the present aviation Minster what is he doing to help our indigenous airlines. We are the most populous African black nation on earth and yet have no air line to call our own. He has been talking of creating our own national carrier. Dose he have to destroy the ones that are flying in other to create one? Again old planes are approved to fly once more at the expense of greed and corrupt practice. When will we as a nation ever learn? Until disaster struck again !!!! Everyone is coming to this forum and making comment here and there about Arik air and inability to fly, Buhari declared recession in the county in September 2016. What do you all thinks it means? Recession only in Aso Rock? what is Buhari and his ministers doing to elivate the recession on our people? Nothing. I pray that we as a nation learn to put blames in the right places not hard working citizens and businesses. That are pleated with government incisiveness and corruption.

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