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Arik Air DiscussionRegistration Login
12 January 2018 Santiago
I just signed in but can't log into my account because I don't know my affinity id
27 October 2017 Cheryl
I'm trying to retrieve my booking using the 'manage my booking' link but keep getting an error message. What can I do?
08 October 2017 BADOO FRANK
I will arrive at Lagos on 8 NOV 2017 at 17.20 from London with British Airways, please, i need reservatiion for Lagos to Warri on 9 NOV 2017 in the morning flight( 7.40am) and Warri to Lagos 15 NOV2017 ? evening flight , my flight back to London with British Airways at 23.25. Pls paiment of my ticket will be pay on my arraval at the aiport- Murtala .Thanks
19 August 2017 Patience Nwosa
I bought ticket from Arik in Aprils,London to nigeria and I want my money back
28 July 2017 TOYIN ISHOLA
PASSENGER NAME:TOYIN ISHOLA SEAT:29D BOARDING TIME:14:45HRS ARRIVAL TIME:15:00HRS LOS-PH DATE:24 JUY 2017 LUGGAGE TAG NUMBER:17-CIS89-1/13 please do send my flight details to:firstname.lastname@example.org,thanks.
27 July 2017 Guest
Customers Name: PXXXXXX AXXXX Flight Ticket Number: 7255000044237 Flight Date: 23rd April 2017. Last four digits of ATM number: 4XXX Account Number: 3102741437 Account Name: CXXXXXX AXXXX Please give me my refund. I have called over 20 times and sent several emails. Please give me my money.
19 July 2017 Guest
My flight to London was cancelled since February, getting to the airport, I had to pay 590,000 for a new ticket, till now, Arik is yet to refund my money.
18 July 2017 Tony Omoboye
TICKET:147-2281354207 - 725-2281354208 - Omoboye Agnes. FLIGHT W3 108 - Arik Air 2/27/2017 DEPARTURE: New York, US (John F. Kennedy Intl.) 2/27/2017 13:25 ARRIVAL: Lagos, NG (Lagos) 2/28/2017 05:40 AIRLINE CODE:W3/FVJX3B BOOKING CONFIRMED, Economy DURATION:10:15. Arik please give me my refund without any further hesitation. 9174562199.
25 June 2017 Donna Rodney
This is the worst airline I have experienced. I flew from.Abuja to Lagos on 21st June 2017. I was supposed to fly Lagos to Banjul but was told at check-in that Arik cancelled all flights to Banjul since last week. No one contacted me and I was stranded in Lagos. I had to pay n7k for a hotel and an extra n38,250 for the additional cost of another flight with Mid Africa airline leaving on Thursday 22nd at 4pm. Whilst Arik office staff at the international airport acknowledged Ariks mistake, giving me a full refund - I want compensation for the n45,250 cost incurred due to the ticket I had to buy and the hotel stay. I sent emails to that effect using the two email addresses given - talktous and arikcustomerrelations. Both emails bounced back! I want a current and correct email to express my disgust, anger and disappointed at the horrendous manner Arik has treated a British citizen traveller. I want satisfaction and expect to be compensated by Arik. Please forward a current and correct email for Arik to email@example.com.
14 June 2017 Guest
There is hardly an alternative. Air is straight up * air. thanks.
03 June 2017 Guest
Guest : Sitting at áccra airport waiting for our 6pm flight to Lagos, it's 7.30pm not a word from Arik staff if they are going to commence checking in. I have been hanging around the airport for over 3 hours now with no clue whether flight will take off or not. This is not the first time with Arik but today this will be the last time I fly with them This people is useless , No care about customer needs and satisfaction ...
03 June 2017 ABHI PATEL
I am now going to take legal action against to your company as I had reminded you serval time and called with your call centre but no proper response for refund for my 2 ticket . TKT NUMBER -725 2109014368 TKT NUMBER -725 2109014369 You had cancelled your flight and we are suffered our Hard money . Do you know how much we spend ticket to buy last minute ticket price as you cancelled flight ? We paid $500 Per person to buy new ticket to Accra – Lagos so who will bare difference money ? Kindly reply today or will see to start taking action . My email Id - firstname.lastname@example.org Mobile : + 91 9714372669
25 May 2017 Jimi Ogundere
Good day ARIK team, I bought my ticket from Travel house Uk in London in November 2016 flew to Lagos on the 27th Nov 2016. I was due to return back to UK on the 26th April 2017. Received an email from Harris in Feb/Mch 2017 that ARIK has been suspended and the refund would be processed on my return also to send copy of new ticket I buy locally to come back. Unfortunately have been back for few weeks now and yet have not receive any correspondence as to when this refund would be paid. What is most annoying is that I found Travel house UK unhelpful especially as I bought my original ticket from them. Airline confirmation Ref number is : Arik Air K3EKBJ
24 May 2017 Guest
Good day Arik Team, It is with uttermost disdain I write once again for refund of several booked flights . The first been for Mr. Obioma Ngoka with Reference Number :N6F6GB And ticket number :7252108878741 Flight from Asaba -Lagos Booked since 16th November . With a Fidelity Bank ATM card, with its last four digit as: 6195 Debit was the sum of : 34,755naira Then another refund for Mr Obioma Emmanuel Ngoka, Mrs Ifeoma Ngoka, Mrs Luzviminda Mac-Elvis, Mr Ekene Mgbike with Reference Number: MJ3X6W And Ticket numbers 7252108987896 7252108987897 7252108987898 7252108987899 Flight from Owerri to Lagos Booked on the 4th of January With a Fidelity Bank ATM card with Last 4 digit 6195 Debited the sum of 160,920. And the Customer Care representative assured me it will take between 7-21 working days, it's way beyond the specified time, yet nothing has been said or done as regards even the first one which has taken over Several months. The most recent was on Saturday, I booked a flight for one Mrs Angela Dominic from Warri to Abuja, I was debited 22,251 from the same Fidelity ATM card with last 4 digit number : 6195. No reservation number was sent, I called the customer service center and they said the finance department team had closed for the day. Therefore I had to rebook the flight, this transaction has lingered for so long. Please I need an urgent response to my mail.
24 May 2017 Awodeyi Akinsehinwa
good morning i made payment yesterday evening i was debited twice with no reference number and booking confirmation to my email
24 May 2017 Guest
Guest : Is arik airline functioning Apparently yes, using two 737s for Nigeria internal flights also Accra and approx twice a week Banjul and Dakar.
23 May 2017 Guest
I have booked ticket from Lagos to Port Harcourt.Thr traveler name is mis spelled Soulade Adeoye in place of Soluade Adeoye .Pl adivse for correction .My ticket booking ref:2DCGF5,TICKET NO 7256000108665 FLIGHT NO W30740 LOS-PHC ,TRAVEL DATE IS 25/05/2017.Pl advise what to be done
21 May 2017 Guest
I did online booking with Arik Air Abuja to Lagos for 22/05/2017 but could not get reference or email. How can I retrieve my eticket
21 May 2017 tanko
I did online booking yet could not get email or booking reference. How can I retrieve my eticket?
17 May 2017 Guest
Is arik airline functioning
16 May 2017 Guest
I had a very awful experience with your customer service at Port Harcourt. I requested for an email confirmation which shows the price of the flight I paid for, so I can revert back to my company and make claims. Their response and their replies where so insulting. The way they asked for details was like they wanted to fight with me. I was so embarrassed. Worse of it all, they weren't still able to give me a response. Please educate them on how to talk to people with respect and not transfer anger they carried from wherever to innocent customers who are just looking for answers. Really poor of you guys.
14 May 2017 Guest
Is Arik Air still flying
10 May 2017 Rev Enwerem
Why is Airk air so rude not to respond to my refund application and good in frustrating one by not actually refunded the money
08 May 2017 Guest
i bought my arik air ticket cash at Asaba airport last year.i latter travelled with another airline due to arik problem,but i have tried to collect my refund back but no one is helping me.i went to asaba airport they send me lagos from lagos back to asaba.please how i get my money back.my email is email@example.com.
06 May 2017 Guest
Call your credit card company and explain the situation. They will advise you on what documents to send to them. I got my refund already, thanks to a post I read here. It took less than a week for my refund to be processed my credit card company. Guest : Book Arik air February 2017 flight cancelled after 8 hours waiting at airport pls how do I go about getting refund paid with my credit card
30 April 2017 Guest
Book Arik air February 2017 flight cancelled after 8 hours waiting at airport pls how do I go about getting refund paid with my credit card
27 April 2017 Guest
i work for a travel agency and issued tickets on Arik Air in December 2016, they suspended their flights and advised us to sent tickets for refund,we did and Arik Air was suspended by IATA SO Refunds couldn't be processed and we were to deal directly with Arik Air, we have been calling,sending emails and with no luck.... i just need help on how to get our refund back its a huge amount and i cant pay it personally as i was the consultant who issued Arik Air Tickets
26 April 2017 Guest
Yes this is the best solution if you paid for your ticket with a credit card. Luckily i did and as suggested. I called my credit card company, explained the issue to them and now my refund is on the way. Thank you so much for this idea. Guest : Don't deal with Arik. You are in luck if you used your credit card to buy the ticket. I got my refund already, I went directly to my bank told the situation get a notice from aril air wensite the says the were suspending their operations. I was suppose to depart JFK in April. You bank will refund u every credit card can refund your money. Arik phone is not in service anymore
26 April 2017 Guest
Guest : Don't deal with Arik. You are in luck if you used your credit card to buy the ticket. I got my refund already, I went directly to my bank told the situation get a notice from aril air wensite the says the were suspending their operations. I was suppose to depart JFK in April. You bank will refund u every credit card can refund your money. Arik phone is not in service anymore Yes this is the best solution if you paid for your ticket with a credit card. Luckily i did and as suggested. I called my credit card company, explained the issue to them and now my refund is on the way. Thank you so much for this idea.
28 March 2017 Guest
I bought a round trip ticket for my mother and arik air only sent me a notice the day before the flight that It would not operate. That is the problem with black ppl. I dont know when black ppl especially Africans will be developed with this kind of behavior. the worst thing is that their phone number is not even going thru. I sent an email for a refund and nothing. Its been 20 days past and nothing. no refund. my advice is DO NOT DEAL WITH ANYTHING THAT'S OWN BY NIGERIANS.