Pls I booked a flight for December 25th night mistakenly Pls how can I change it to a morning flight or or December 24th night?Reply
Hi,I booked a flight in advance, earlier for Kaduna to Lagos but was not given the option to choose a seat. Please how do I go about this? Thank you. Marianshaibu3103@gmail.com
My flight is 7am tomorrow and i just realized an error in one of my passengers surname. How can i change it urgently
I need to change the name on my ticket
I booked a flight against wednesday 4th dec Lagos owerri. Payment made via Mastercard. Up to date I haven't received any confirmation on sms or email . Traveller name: Miss Jacinta Obiageli Nnadi Pls can u assist retrieving my PNR.
Find the attached receipt for the pay of Arik Air on 27th November 2019. I am yet to receive my booking reference/ flight ticket. Kindly attend to my request and send into my mail boxReply
I just made payment for my flight to port Harcourt tomorrow by 3pm and am yet to recieve my ticket. Pls can you rectify that.
I just paid for a flight and I’m yet to get my ticket, I figured the ticket was supposed to be auto generated after payment has been made and I’ll get my reference number... turns out that’s not the case. Kindly rectify. Thank you
Please how can I get my flight details without the PNR number?????
On 19th November, 2019, I made a return booking from Lagos to Abuja and back and payment was made via Rave transfer and the account was debited appropriately. However, I haven't received booking confirmation via email or SMS. Name of passenger is Osime Greater. What is the appropriate steps to take?
I made a return booking for myself from Port Harcourt to Lagos and back and also effected payment via Mastercard naira debit card through rava payment. However, I haven't received booking confirmation via email or SMS. Kindly assist. Thanks.
Please how can I get my flight details without pnr number
Hi, booked a flight in advance, earlier today for Lagos to PH but was not given the option to choose a seat. Please how do I go about this? Thank you.
No booking confirmation from Arik. I paid 5 days ago with evidence of receipt. My name is Zimuzo Ozuah
I made a return booking for 2 persons from Abuja to Sokoto and back and also effected payment via Mastercard naira debit card. Names are 1. Aminatu yusuf Budah 2. Fatima Zara Yusuf. However, I haven't received booking confirmation via email or SMS. Kindly assist. Thanks.
I made reservations and no reference code was sent to me to proceed with payment
I booked a ticket yesterday and it was successful , am trying to log in to do my online checking but I can’t log in , it keep showing error
I had exactly the same experience as others trying to make an Arik Air booking Lagos to Abuja. I used the inter switch option for online payment but the system froze with a message processing payment. I had to reopen the site and check my booking reference only to see that the system said payment had not been made. By that time I had a bank alert that my account had already been debited. I had to travel with someone else and am applying for a refund. I have seen different emails firstname.lastname@example.org and Arik.email@example.com so I am trying both. Message though from this chain is that trying to pay online for Arik Air is unreliable.
Hello, I booked an ACCRA to LAGOS flight yesterday and proceeded to pay. I was debited but I didn't get ArikAir Purchase Notice Booking Code. How do I know my purchase is done? Attached are proofs of payment. It's a 18.10pm flight today. I DO NOT WANT A REFUND, I WANT MY FLIGHT BOOKED. firstname.lastname@example.org. Thanks.Reply
Please I just booked return flight now from Port Harcourt to Abuja November 11th but I didn't get PNR number please send to email@example.com
Please I need my flight details for pnr z551y6,Booked on 30th October 2019. Please kindly send flight details to my mail firstname.lastname@example.org
Hi pls I booked and payed for a one way trip to Benin from Lagos, and accidentally close the page for downloading the e-ticket and pls I need the e-ticket to be sent to the email it was booked with thank you and here is transition reference flw186286025, it was booked on the 28th of October, pls if the e-ticket is send you have just save me from great trouble pls.
Ajie chinonye : Paid for flight yesterday 17th, to abuja for 22nd and didn't get a code.
Paid for flight yesterday 17th, to abuja for 22nd and didn't get a code.
It appears it is a mistake to book online with Arik, by all accounts. Terribly poor service on all fronts, it would seem.
I paid for flight here yesterday, I have not seen the flight details, only thing receiptReply
I booked for a flight on the 11th 10, 2019 I was debited by Rave but I have not been given a ticket number till date, my reservation still shows I haven't paid on Arik mean while I have been debited... My flight is to leave on the 15th 10 ,2019
I am still waiting for a refund from Feb 2017! Absolutely disgraceful company.
Please could you respond to our complaints. I booked a flight for Lagos to Abuja for 14th of July. Haven't got the flight details yet only the receipt.
Juliet Ude Mang : Please i just book a flight from Lagos to Abuja, and the amount was deducted, i also got a receipt from Rave but i am yet to get a ticket till now. Same issue I encountered today too booking Lagos to Port Harcourt. I'm still trying to resolve it. Looks like a recurrent issue Arik is having. Hopefully they would fix it
Good afternoon, I made a payment for a flight from Abuja to Lagos slated for 10th of July, 2019 at 19:30PM,but i'm yet to receive my ticket details from Arik Airline.I only got payment receipt from RAVE. Please, i need response on the reason for the delay. Thanks
I booked a flight in the 5th of February, Abuja to Lagos. I paid the sum of 115,726.00 naira for business class for 2 persons ,only for the aircraft to be an all economy flight . I immediately complained and the tickets were downgraded for 22,000 something each but until date I 've not gotten my refund after visiting their Abuja office at transcorp. Arik please am broke ,really need my money biko
Please i just book a flight from Lagos to Abuja, and the amount was deducted, i also got a receipt from Rave but i am yet to get a ticket till now.
I booked a flight from ph to Lagos on 19th May 2019. I am yet to get an e-ticket confirmation booking number and my flight is this morning by 9am. Is arikair moving forward or backward. I do hope I don’t have any issues with them.otherwise I will stop using them and ask for a refund Asuquo victor
Please i just book a flight from Abuja to Lagos, and the amount was deducted, i also got a receipt from Rave but i am yet to get a ticket till now. Sent emails without replies.
please i just booked a flight to abuja and the transaction was succesful and the amount debited but no ticket. i forgot to copy the reference number. how do i get the ticket? pls its urgent.
I need my refunds from April its over 50 working days. I will sure them.
Paid for ticket from Benin to ABUJA . Payment was acknowledged and all of a sudden I was informed that the money was not received. This is so annoying Merchant Reference: CRA57491717 Transaction Reference FLW141741435
Please I booked a flight round trip from Abuja to lagos and I didn't get any details about my flight please update me now on what's happening I need to travel today
I paid for a flight for my boss on Arik Air from Abuja to Lagos on March 22, 2019 with the intention of him traveling on March 23, 2019. The sum of N44,382:00 was paid using my atm. He didn't get a ticket sent to his mail and on the 23rd March 2019 he had to pay for another ticket after it was confirmed to us that the payment didn't go through and his name was not on the list. Please kindly refund the money cos we just got a mail with a ticket this morning 25th March 2019.
I got a text saying that due to operational reasons, the ticket I booked for 4th of February 2019 on air flight W3 440/Abuja to Owerri has been cancelled. I have filled the refund form and sent but I'm yet to get any response nor refund. It's been more than a month already. I hope this can be addressed
I did a payment for a flight that was cancelled on Dec. 25th, and I am yet to get my refund
Do people ever get their refund processed?
Prof. Adesola Ogunniyi : I paid for a flight on Arik Air from Lagos to Abuja on December 6, 2018 with the intention of traveling on Dec 7, 2018. I transferred the sum of N63,186:00 using RAVEM. I did not get a PNR and did report to the Arik Air Office about this problem. I wish to find out whether my money can be refunded or be used to purchase ticket for my next flight to Abuja. I had sent two e-mails on 2 occasions and never received any reply. Thank you Prof. A. Ogunniyi E-mail: email@example.com Sir this is why we advise you use agents to issue so you face stress like this.hola us on :firstname.lastname@example.org for all ticket purchase Idowu Owoseni : I booked and paid for Arik Air on 10/2/19 for ticket Lagos- Abuja for 1/3/19. I didn't get a confirmation up til now.. Name Idowu Owoseni Payment POS/ Web Purchase Transaction 350370 - CRA 57153340. Can I have the ticket confirmed please? Idowu Owoseni.sorry about this.this is why travel agents should book your tickets hila at us on email@example.com
I paid for a flight on Arik Air from Lagos to Abuja on December 6, 2018 with the intention of traveling on Dec 7, 2018. I transferred the sum of N63,186:00 using RAVEM. I did not get a PNR and did report to the Arik Air Office about this problem. I wish to find out whether my money can be refunded or be used to purchase ticket for my next flight to Abuja. I had sent two e-mails on 2 occasions and never received any reply. Thank you Prof. A. Ogunniyi E-mail: firstname.lastname@example.org
I booked and paid for Arik Air on 10/2/19 for ticket Lagos- Abuja for 1/3/19. I didn't get a confirmation up til now.. Name Idowu Owoseni Payment POS/ Web Purchase Transaction 350370 - CRA 57153340. Can I have the ticket confirmed please? Idowu Owoseni.
Hello. I booked and paid for flight going to Abuja from Lagos on the 10th, I have been trying to manage my booking I keep getting error message that the reference number is incorrect.seeing all the complaints here I wouldn’t want to be a victim.
can I change an Arik flight Lagos to Liberia that was scheduled for 3a.m Sunday 3rd February morning now? Is it too late?
Good afternoon Sir/Ma, on Saturday 23rd December i was paying for flight reschedule for a passenger ELIJAH ESSIEN with flight code MGDZWH. amount - N16,578 the person at the counter tried my atm cards severally due to bad network and i was debitted trice. twice on my Zenith account and once on my Parallex account. i was given declined reciepts to settle it with my bank if my money wasnt reversed, its well over a month and only one was reversed two mondays ago on from zenith but the other two havent been reversed the banks are saying Arik air has refused to refund the money and are saying service was rendered. please check your records we ended up using the atm and paying cash. kindly refund my money urgently ive spent alot going to banks everyday trying to get my money back. Zenith - 1004735350 Parallex - 1510111933. kindly find attached reciets and debit alerts for the transaction X John Amenkhienan X 07017138002, 07030173209Reply
Funmi : I booked and paid for a flight online from Lagos to Benin 5th October 2018. I got a text message an hour before that it had been cancelled. I sent an email immediately to email@example.com on the same day as directed by the customer care personnel. The email bounced back. Called back and another person said I should try the same address with no 's' this time. Once again, email bounced back. Sent an email to customer care no response, kept calling etc. Nothing. Someone in call center gave me a number and said it was for the refunds unit but only call between 12 and 2 pm, Wednesday and Friday. The moment it was 12 I started calling; and I called and called. Nada. No one picked up. Anyway, I finally got someone to respond to my email on the 26th of October . Sent me a form to fill, I was like thank God for progress. Then said I should send to same refunds email and this time it was working. Filled form and was told it would take 30 working days, I was like oh no biggie. Followed up early November to make sure my request was receiving attention. Yes it was, someone responded. Bottom line, 30 days has come and gone... Now, they're not even responding to my emails. I have the same issue. They Airline staff seem to be have a total disregard for customer satisfaction. The 30 days have come and gone and they still told me to wait for an additional 2-3 weeks. I am still trying to get my money from them. Is there anyway to put the fear of God in this people? I would really like to know
I booked and paid for a flight online from Lagos to Benin 5th October 2018. I got a text message an hour before that it had been cancelled. I sent an email immediately to firstname.lastname@example.org on the same day as directed by the customer care personnel. The email bounced back. Called back and another person said I should try the same address with no 's' this time. Once again, email bounced back. Sent an email to customer care no response, kept calling etc. Nothing. Someone in call center gave me a number and said it was for the refunds unit but only call between 12 and 2 pm, Wednesday and Friday. The moment it was 12 I started calling; and I called and called. Nada. No one picked up. Anyway, I finally got someone to respond to my email on the 26th of October . Sent me a form to fill, I was like thank God for progress. Then said I should send to same refunds email and this time it was working. Filled form and was told it would take 30 working days, I was like oh no biggie. Followed up early November to make sure my request was receiving attention. Yes it was, someone responded. Bottom line, 30 days has come and gone... Now, they're not even responding to my emails.
I want to reprint my ticket but i cant access my profile, it keeps showing PNR error with advice code
I booked a flight to fly from Abuja to sokotoon the 30th of November and paid online but I recieved a message today that the flight has been rescheduled to Saturday and I can't meet up my appointment, so I need a refund. Ticket ref no. MA216C
booked ticket for a flight from Abuja to Maiduguri on Saturday but didn't get any response or ticket after payment.
Good morning my agent booked flight for me and he later told me that arik cancelled all their flights from Owerri to Abuja till Thursday, just want to get a confirmation if it is true
Good evening, I booked a flight from Abuja to Benin on Saturday 17th November 2018, the flight was scheduled to depart on Sunday 18th November 2018, I got a message that the flight was cancelled. Please I need a refund My details are below; Passenger's Name: AKRAN/CLAUDIUS OLAYINKA MR BOOKING REFERENCE. : M86QC3 TICKET NUMBER : 725 2102169078
Guest : I booked ticket for a flight from Abuja to Yola on Monday but didn't get any response or ticket after payment. I repeated the payment and got a ticket but the problem now is I was charged twice for a service I got once. How do I get a reversal of the transaction without ticket please??? Just inform your bank that you didn't get value for that first payment. They'll sought it out.
I booked ticket for a flight from Abuja to Yola on Monday but didn't get any response or ticket after payment. I repeated the payment and got a ticket but the problem now is I was charged twice for a service I got once. How do I get a reversal of the transaction without ticket please???
Arik cancelled a benin to Lagos flight, I have sent several emails and not even an acknowledged mail was sent by Arik. I need my money back asap
Pls, I booked a one way flight to jos from Lagos today 22/09/2018 for the 24/09/2018. I just got a call the interview I was going for has been postponed. How can I get a refund, I have already paid for the flight. I'd be expecting a quick response
aliyu muhammad : I did online booking yet could not get email or booking reference. How can I retrieve my eticket? You can not. You need to contact the trader and report: I did not get the ticket which I had paid for. The trader will ask questions to identify date, flight, name, email.
I did online booking yet could not get email or booking reference. How can I retrieve my eticket?
I have reserved one seat today and my bank account refused to transfer the money into your account how can I do?
I booked for Arik Air flight on Saturday 17th March 2018. and i paid online, because if i reserve the booking will be cancelled the next day which is Sunday as a result of banks not working on weekends. N37,704 has been debited on my account and am suppose to travel this Saturday 24th march, till now i have not gotten any confirmation message from you guys whether my transaction was successful or not. Please i need an urgent responds.
Arik is a disgrace to airline business in Nigeria. I booked a flight on 03/01/2018 for a flight scheduled for Asaba - Lagos on 06/01/2018 17:10hrs. Surprisingly, the flight was cancelled and I was only notified that morning. I placed a call across to their customer care and I was advised to either reschedule for another day or request for refund. I chose the latter and traveled by road as I had to meet up with an appointment in Lagos. On 10/01/2018 I requested for refund and I was assured that after 30 working days I will get my refund, I had no option that to wait despite the awkwardness in the assurance. As I type this message today 16/03/2018, I am yet to receive my refund despite repeated calls and mails to Arik customer care and refund dept respectively. It is very unfortunate that Nigerians have to go through this horrendous situation from Arik just to patronize them and also meet up with their various activities. I believe a lot of Nigerians share the same plight with me. This is very unfair as no appropriate and viable regulator is available to escalate this evil to. Something should and will be done to sanction this unfit airline.
In the past 24hours I’ve had the most horrible service delivery experience of my life with ARIK AIR. Yesterday 15/02/2018, I bought a round trip ticket fr om the ARIK Office at MMA2. The flight was supposed to depart at 7:30am to land in Port Harcourt Airforce base Garden city Terminal. After 3.5hours of delay, one of their officers came to the lounge asking if we would like to go with the 11:30 which goes to Omagwua International Airport as against Airforce Base. Note that the Airfare to Omagwua is much less than that of Airforce Base. I agreed to go with the alternative arrangement in my bid to get to my destination in time for my meeting. Fast forward to this afternoon 16/02/2018... I arrived at the airport at 12:20pm for my 1:00pm return flight. On my arrival, I was told the flight was rescheduled for 12:35pm and I didn’t receive any notification. The attendants said I had two options, reschedule for the next flight which leaves at 5pm or request for refund upon my arrival in Lagos. Since I didn’t have the luxury of time to sit for another 4+hours at the airport, I decided to get an earlier flight on another airline with the hope of processing my refund on arrival. On getting to lagos, I went to the counter wh ere the ticket was purchased to request my refund. To my shock, I was told I couldn’t get my money back and the only option was for me to reschedule the ticket for a new trip which I have no idea when that will be. What ticked me off further was the nonchalant attitude of the staff at the ticketing counter. It’s really sad that an airline such as ARIK cannot get simple things right. If the airline chose to bring its prescheduled closer for whatever reason, there should be adequate provision to resolve any inconvenience to the customer.
I had completed a Refund Form for an aborted Return Trip to Ibadan Transaction Reference ARIK/FLWOO9306896, ARIK Air Reference No. CRA54942676 which was cancelled due to bad weather on Monday 11th December 2017. Up till today the 4th day of February, 2018, I am yet to receive any response from you. Could you please as a matter of urgency kindly respond to this mail by updating me of the status of this refund. I had earlier written and visited your Abuja counter several times without positive response. Darlington Kayode.
I just signed in but can't log into my account because I don't know my affinity id
I'm trying to retrieve my booking using the 'manage my booking' link but keep getting an error message. What can I do?
I will arrive at Lagos on 8 NOV 2017 at 17.20 from London with British Airways, please, i need reservatiion for Lagos to Warri on 9 NOV 2017 in the morning flight( 7.40am) and Warri to Lagos 15 NOV2017 ? evening flight , my flight back to London with British Airways at 23.25. Pls paiment of my ticket will be pay on my arraval at the aiport- Murtala .Thanks
I bought ticket from Arik in Aprils,London to nigeria and I want my money back
PASSENGER NAME:TOYIN ISHOLA SEAT:29D BOARDING TIME:14:45HRS ARRIVAL TIME:15:00HRS LOS-PH DATE:24 JUY 2017 LUGGAGE TAG NUMBER:17-CIS89-1/13 please do send my flight details to:email@example.com,thanks.
Customers Name: PXXXXXX AXXXX Flight Ticket Number: 7255000044237 Flight Date: 23rd April 2017. Last four digits of ATM number: 4XXX Account Number: 3102741437 Account Name: CXXXXXX AXXXX Please give me my refund. I have called over 20 times and sent several emails. Please give me my money.
My flight to London was cancelled since February, getting to the airport, I had to pay 590,000 for a new ticket, till now, Arik is yet to refund my money.
TICKET:147-2281354207 - 725-2281354208 - Omoboye Agnes. FLIGHT W3 108 - Arik Air 2/27/2017 DEPARTURE: New York, US (John F. Kennedy Intl.) 2/27/2017 13:25 ARRIVAL: Lagos, NG (Lagos) 2/28/2017 05:40 AIRLINE CODE:W3/FVJX3B BOOKING CONFIRMED, Economy DURATION:10:15. Arik please give me my refund without any further hesitation. 9174562199.
This is the worst airline I have experienced. I flew from.Abuja to Lagos on 21st June 2017. I was supposed to fly Lagos to Banjul but was told at check-in that Arik cancelled all flights to Banjul since last week. No one contacted me and I was stranded in Lagos. I had to pay n7k for a hotel and an extra n38,250 for the additional cost of another flight with Mid Africa airline leaving on Thursday 22nd at 4pm. Whilst Arik office staff at the international airport acknowledged Ariks mistake, giving me a full refund - I want compensation for the n45,250 cost incurred due to the ticket I had to buy and the hotel stay. I sent emails to that effect using the two email addresses given - talktous and arikcustomerrelations. Both emails bounced back! I want a current and correct email to express my disgust, anger and disappointed at the horrendous manner Arik has treated a British citizen traveller. I want satisfaction and expect to be compensated by Arik. Please forward a current and correct email for Arik to firstname.lastname@example.org.
There is hardly an alternative. Air is straight up * air. thanks.