When you book with sunwing can you change your passport Number in case you renew your passport after booking?
Booked trip to Antigua for surprise birthday March 28-April 4. Rec call yesterday that Sunwing is now making us stopover in Punta Cana each way. Flight is now 7 hours each way, day 1 is ruined and do to our late return on last day, more tine off is needed. No choice for paying customers other than to bend over and accept the change. I can understand that Sunwing may need to adjust things, but if your adjustments which are only for your benefit, effect my bought and paid for holiday, then where is my choice as yo whether I keep the booking or cancel and book with someone else. You hold us hostage and don't care. Disgraceful as a business who say they are customer service driven.
i recently flew Sunwing and booked and paid for elite plus seating $60 ea. each way x 4 $240.00 booked and paid for 8 months ago uopn arrival at airport we found we were bumped out of elite plus because we booked them through itravel2000 and not through sunwing direct. There isnt anyone at sunwing you can speak to you get an email address to send complaints to (easy to ignore) Then during onflight service i bought the snackbox Tapas the brushetta in it was brown and stunk. I found the date under the box it was expired. We asked for coffee and were told there was only 1 cup of coffee left on the whole plane for 4 of us. But im told sunwing cares.....hahaha
Did anyone else have the Mac & Cheese on Sunwing flight 785 from Roatan/La Ceiba on March 5th? I became violently ill several hours after the flight.
Worst experience ever experienced. This airline should shut down ASAP. Pathetic Service. IATA should discontinue their service immediately.
the agent that you guyz have hired to help pax not even bothered to speak & disconnecting the lines. pathetic airlines ever seen, close this soon, you guyz are going to loose everything.
* service, close the airline
I’ve never written a review before, but feel I should post this one. A friend and I just returned from a trip to Platinum Yucatan Princess with Sunwing. The flight and hotel transfers on arrival were good. However at check in we were given a room that was not what we booked. This resulted in three different rooms in twenty-four hours, most of that time w/o our luggage. There wasn’t a Sunwing rep who could help us. They seemed only able to book excursions. Our third room was great. Clean, comfortable, what we booked with a swim out. Highly recommend. Absolutely couldn’t be happier with the hotel and service and stafff. FYI just because they say gratitudes are included it doesn’t hurt to tip. I think these people need and appreciate your appreciation. The room service menu was pitiful and the restaurant food was terrible! If you are looking for good food and a good beach don’t go to the Yucatan Princess. Try out the restaurants at the sister hotel. We had a great meal at La Fleur. Get information about the other restaurants and shuttle from the concierge. Again nothing but praise for the staff and the evening entertainment was fun. Our departure was a nightmare. After waiting in the lobby for an hour we were told that the Sunwing bus to the airport had forgotten to pick us up! The solution was for us to take a taxi, get a receipt and try to get Sunwing to reimburse us. Three of the six of us didn’t have any cash. FYI bring extra cash, you never know. They had to send another bus with a credit card reader - more waiting. We wondered why Sunwing couldn’t pay for the taxi but were told no. Got to the airport and the card reader didn’t work. We cobbled together some cash and gave it to the driver. He got ‘stiffed’ because of Sunwing. No receipt, so good luck getting reimbursed. 1.5 hrs in line to check in, another hour to clear customs. Plane was late and then another wait aboard for fuel! All in all a 2 hour delay. Sunwing NO GO ever again!!!
6 Guest : Funny most of these complaints are from Guests not willing to leave their names. FYI Sunwing is number one for a reason. For every 1 complaint there are 1000 happy customers. Think about it...
In a nutshell Sunwing is a terrible airlines in an emergency situation. My story wa during hurricane Irma On a trip to Punta Cana with my family of 7 incl, my 16 month old grandson. Irma was supposed to hit PC wit full force. We waited to hear from sunwing but nothing happened. So I made many calls and nobody was answering. I left messages without a single call back. I contacted my brother in law in Winnipeg who spoke with sunwing and he was advised that sunwing would be in touch the next day. Next day nothing. I called and spoke to reps. Of sunwing at my resort, the Hard Rock and was told the rep would call me back. I waited and waited but nothing.I called repeatedly after that again with no calls back. My som and daughter in law were interviewed by phone and FaceTime on all the major Canadian networks with our plight and still no response. I sent an email to their media relations Dept. With no direct reply. By this time the storm came and went and fortunately we only received tropical storm without any serious damage. This day I finally receive a call from a sunwing rep in PC by name of Valeria saying she was workin on getting us a flight out the following day to which I replied “ what’s the point when the emergency has passed and the next few days are going to be beautiful.” I then proceeded to register my complaint again with sunwing by email. To which I received a reply 4 weeks later that they had sent planes to evacuate their flyers. I’d like to know who because I spoke with other sunwing customers who received no response or advice while in PC. My I suggest that you choose another airlines to vacation with. Air Transat, westjet and Air Canada did send evacuation planes and sunwing didn’t even have the courtesy to call me back after over 20 calls and subsequent emails to their customer service department. Also I sent a copy of the reply I got from sunwings “service” department to the president of Sunwing a Mark Williams, but not a peep back. It starts at the top folks. If they can’t even contact people in this kind of situation how would they respond in more dire ones? Don’t get stuck with sunwing as with this type of action they might go out of business and you might be stuck somewhere and having to find your way back at your expense. And in case it’s an emergency situation you’ll be left in the * . Heed my words. Take sunwing out of your contact list.
Sunwing changed my return flight from Freeport at the last minute so that I couldn’t make my connecting flight home.Having to re-book my connecting flight cost my family $1200.Fom reading other reviews I’ve discovered this is a regular occurrence for this airline When I called customer service they offered me a heartfelt “sorry”as compensation.This airline sucks
Word of advice....... Don't bother sending a letter of complaint to the owner of the company at their head office because it'll just come back to you in the mail with a " this company is no longer at this address, return to sender. Thank you!!!" THE ADDRESS IS CORRECT because they sent me a travel voucher via e-mail and the address is on the bottom portion of the voucher!!! Now that's soooooooo unclassy on their part. Now you realize what type of airline company you're dealing with! Go with all other airlines- AVOID this one- pay the extra money, service is better, you won't run into problems and have to chase them for your money!
**********People need to stop flying with Sunwing and they will stop being in business. Something needs to be done! Go to media, social media and warn your friends and family. They need to be stopped!************
First of all, I want to comment to "people not leaving their names", why should they? Why do you need our name? Not any of your business? Anyhow, this is how my 7 day vacation went.....Sunwing checked us in and flew us out to Punta Cana on the Monday, September 18, 2017 out of Toronto, when there was a "travel advisory issued" for hurricane Maria. I checked on their website the night prior to travel and everything was a go, the flight was "not" canceled. We proceeded to the airport, were checked in and left on our flight that morning. Why did Sunwing fly us out that morning when there was a warning? I think to make an easy buck, that's why! They knew what they were doing that day.....apparently "all other flights were canceled" that day until the 22nd to Punta Cana because of the advisory! We arrived in Punta Cana (Monday) afternoon and the following morning (Tuesday) we went down for our 10:00 a.m. meeting with our Sunwing Representative only to be told that we are scheduled for a "mandatory flight" back to Toronto on Wedenesday. What??? On Wednesday morning we will have to check out and wait at the hotel lobby for a 8:00 a.m. pick up by bus to airport. NO CHOICE, you had to leave! All travelers from other countries (U.S.A, Europe, etc) were still staying at the resort and the hotel was still accepting travelers that day well into late evening! They put us on "this mandatory flight" that almost went down at take off because we left with winds and rain that afternoon. That's what upsets me, I was forced on a flight, against my will and could have died!!! I have a family!! They use the excuse that it's a rescue flight and they want to keep us safe. The eye of the hurricane wasn't going to hit Punta Cana, it was only heavy rain... this was all pre-planned by the airline....... This is my major issue and other travelers as well, why did we leave that morning when they knew they could have prevented us from being in any sort of danger or in the hurricane's path? Now Sunwing will only compensate everyone (although we had one full day of a vacation) with $380.00 for each person- for the "unused days"of hotel stay, not on the flights because we used them up. Above all, they will not give us any compensation for our child. They should at least compensate us for the unused portion of hotel stay, not for 5 days but for 6 out of the 7 days (because we lost time out of our vacation by speaking to our Rep and making phone calls to Sunwing customer service and airports) along with ONE flight because the ONE FLIGHT WAS MANDATORY AND WITHOUT CHOICE- they're also claiming it was a "force majeure" or " act of God"- BUT THEY WERE AWARE of this hurricane all along. This is their way of screwing everyone out of their money! They put us on a flight and came to pick us back up along with "existing" travelers. Their "so-called" rescue flight was not only for us but also to pick up "existing" travelers as well. This was NO vacation if you factor in travel time and all the time we spent to and from airports! We should be compensated for our "full vacation back" to be right. But they won't.....If anyone was on the flight the day of September 18, 2017- we should all fight against this airline, this is their way of screwing us out of our hard earned money and we had "no" vacation to top it off! We should get all our trip back! They try to compensate us with "cheap travel vouchers" so you are forced to fly with them again! ****word of advice to anyone who reads this- avoid this airline**** it's not the first time I've heard of these horror stories about this airline!!!!! This is how they stay strong, ripping people off and using lame excuses so you can't be compensated properly. Force majeure, bird strike, mechanical issues, etc. "all" excuses and "all" ways of making money easily! No wonder they're strong. This was " easy money" to make- send out a plane full of people that morning and return them back a day later!t Now Sunwing acts like they care for the safety of their customers. ya right, they don't care about us!!! They only care about themselves and the money in their pockets, enough said.......
Sunwing screwed our vacation! We were supposed to fly to Bahamas at 6:30 am when we got a call from them informing that there is a minor change in the booking. They said we will have to fly to Cuda first!!! To any of my questions why? They just answered in a very rude tone that when I was booking our vacation we agreed to their terms and conditions!!! I said ok and then the Sunwing rep tells me that there is a change in the flight time as well!!! Instead of flying at 6:30 am we were supposed to fly at 4:30 pm!!!!! This means we are loosing a whole day at the beach! They said they will give us $75.00 vouchers to use it against the ne t trip or for the excursions in the Bahamas! We found out later that those $75 vouchers have only $50 value! So we had to fly to Varadero, Cuba, go through customs again, kinds were tired, cranky, hungry! It's like we were Ubering through the Atlantic! Now our booking is changed again! We were auto fly back tomorrow September the 30 th at 10 am, but the booking was changed again. We will fly at 1:30 am!!!! We will Ben kicked out from our rooms at 11 am and we will have to spend the whole day with two kids in the sun without having a chance to shower or have a nap! To all our requests and questions we get very rude responses to pay 70 USD for the room or stay in the street!!! We are arrivyto Toronto at 4:30 am instead of 1:30 pm! We have nobody to pick us up from the airport and there is no Uber service from the airport! We will have to pay $100 to the taxi to get home! We also found out that this flight is also pitching! It will fly to Punta Cana, pick up some passengers and then fly to Bahamas to pick us up! They use the hurricane Irma and Maria as an excuse for their actions stating that they have to fly there to resque people!!!! Worst experience ever! We will never ever use Sunwing! We need our money back in cash not in vouchers! We will be mot flying either Sunwing any more! They can abandon you anywhere in the world without even bothering to explain why!!!!
Seems like Sunwing is always delayed. My last three vacations with them included delays. when given my boarding pass I'm told is a short delay. When I get to the boarding gate, I find out it's changed to a longer delay. My last vacation was to leave at 4:20pm, but around noon on that day I rechecked it and it was delayed until 7:30 pm. I rechecked it at 4:00 pm and called Sunwing to see of there was a chance it would leave sooner. I was told no. I decided to head to the airport just in case it did. Good thing I did because in the mean time the change it to 6:20 pm. On my returning flight, the boarding pass agent said it was delayed an hour. When I got to the boarding gate, it was changed to just under two hours. All other flights were on time. When Sunwing finally came and we boarded, the flight attendant was a miserable * and was saying how she had a long day and wanted to get going. Isn't she suppose to be friendly? That was the last vacation I will ever book with them!
Funny most of these complaints are from Guests not willing to leave their names. FYI Sunwing is number one for a reason. For every 1 complaint there are 1000 happy customers. Think about it...
To whom it may concern Hi there, thank you for getting back to me. I just want to let you know that we finally came back home this morning. Again this was the worst vacation ever. Every year at least twice a year we fly somewhere on holidays with sunwing. We are family of 4 and most of the time we go to Cuba in September. We never experienced anything like this before.we are not picky people who complain about anything but this was beyond any expectations. We book the holiday for the first time for 2 weeks thinking we would have a great time as usual.this time was different. I whish I booked just for 2 nights. I don't even know fr om where to start. We also brought another family to come and visit cuba and it was embarrassing what they saw that they wouldn't never go back. Colonial was rated 3 and half star but really this hotel doesn't deserve not even 1 star. There is no water at the resort which was the main reason for the health reason is not safe when you can't flush toilet wash your hands. ... How do they wash and clean anything touching toilets and then food. They were bringing buckets of water to flush. Discussing. Swimming pools at the colonial had algee all over the pools on the chairs in the swim up bars.i have never seen huge swimming pools with not even one person in it. I would let my 7 year old twins not even put their foot in it. I understand that it is low season in cuba in September but this resort should be closed completely health inspection should visit the resort. There is absolutely nothing. No ice anywhere at the resort is plus 40 degree and they have nothing to offer.. no coca cola no ice no rice no pasta no potato no fruits nothing. So we had to leave it was must we felt absolutely horrible like we were in Sahara without food or water. After waisted 2 full days at the colonial fr om 14 we were moved to tryp cayo coco thinking that it would be better. It definitely felt better when we went to a buffet we had something to eat.we we starving coming from colonial. But even then didn't last long . Again hotel is open only on one side other side is closed for renovation. We come to buffet to order food and sure enough there are cockroaches live all over the food. Around the grill around the toasters around the deserts everywhere. Beach at the tryp was no wh ere to be found it was washed out from the hurricane from last year apparently. Bar tenders at the beach were drunk every single day to the point that they were giving my kids rum and coco instead of just cola. And to make it even worse just thinking at least we had water at this resort we were wrong. One night we came to our room to take a shower to get ready for dinner water was shut down. We couldn't do anything we just went to the front desk to ask how long this would be and they told us that again some pipe broke and we won't have water until next day.magine sleeping in a room wh ere there is no running water again you can flush toilet .brush your teeth in the morning or do anything and when there is no water ac is not working. We stayed on the balcony to get some air most of the nigh and watching people jumping in the pools at 4 in the morning to cool of. Water came back next day how they said but by then it was too late. How did they washed dishes in the kitchen all the vegetables and food with no water. I can go on and on for all 12 days that we had left. I think our holiday was destroyed completely we should get our money back. This was never happened to us ve love cuba and people . 3 families were with us that this is not how sunwing should promote their holiday I really hope that you can do something for us because we definitely need a holiday after this
SunWing completely abandoned my family and I knowing we were in the direct path of a category 5 hurricane named Irma. Never risk your customers' lives and safety. Ethical decision making at it's worst. The below is my letter to SunWing. Hurricane Irma has proven to be a devastating storm. The wrath of the hurricane has claimed lives and left places inhabitable. In the midst of this crisis my family and I tried to reach out to you on countless occasions. We believed in your standards service and trusted your level of excellence. We believed a company of your magnitude would value the safety and well-being of your customers. But I regret to say we felt abandoned and we were worried for our safety. On September 1st 2017 my group (10 travelers) left Canada for Dominican Republic. On Tuesday September 5th 2017 Hurricane Irma was upgraded to category 5 and it was heading directly our way. Due to the dangers this hurricane imposed, both the local governments and the Canadian government have declared a state of emergency. If the power of the category 4 hurricane “Harvey” that hit Texas was any indication, this category 5 hurricane should prove to be even more destructive. Worried about the safety of my family, we collectively engaged the SunWing representatives on countless occasions at the hotel, as well as the SunWing offices in Dominican Republic. We asked about SunWing’s plan to ensure the safety of their customers and we were simply told “we do not have any information at this time”. We asked if we can have our flight rescheduled, we were simply told all flights were fully booked and there was nothing SunWing can do. The SunWing representative at the resort strongly recommended that we book our own flights with other airlines, because SunWing will reimburse us for this added cost. We spent the entire day reaching out to local and domestic SunWing reps. With zero communications coming from your company, we spent the entire day checking the SunWing website for status updates every hour. We created flight alerts to monitor changes in hope to receive some sort of communication from you. The hotel even issued a notice stating that the eye of the hurricane will be roughly 100km off the coast of Punta Cana when it touches down. We are genuinely taken back by the lack of communication by your company. So we reached out to a family member back home. After being on hold for more than an hour, our family member was finally able to get hold of a SunWing customer services representative in Canada. When asked about flights leaving Punta Cana, the representative informed her that the airport was closed due to the hurricane. That was not the truth. We cannot express the extent of our frustration, and we can never forget that feeling of helplessness. We were desperately trying to find a way home. Air Canada ended up sending two rescue planes to Punta Cana. With the help our families back home we booked the last minute tickets but the airline charged us an absolute premium to get our family back home safely. It costed us well over $10,000CAD. Since your company did not reach out to us about the flights and we had to make our own arrangements we thought at the least you’ll arrange transportation for us from the hotel to the airport. Again we called the SunWing office and the answer we received was “Your flight does not exist. We cannot arrange any transportation for you.” Our flight DOES exist! We were utterly and completely abandoned by SunWing. The cherry on top, when we first arrived in Punta Cana airport on September 1st we had to deal with the loss of luggage. Hours of what was supposed to be vacation time for me and my family were wasted at the airport finding SunWing representatives, lining up with other SunWing customers who had also lost their luggage, filling out extensive forms, and then finding our way to the hotel. I understand it is hard for you to imagine the discontent we feel as customers unless you were there with us. But I urge you to be sympathetic and look at our case with the utmost importance and urgency. It was an experience we can never forget. What was supposed to be a pleasant family vacation turned into a nightmare. Below you’ll find the names of the travelers, booking information, travel itinerary, expense and etc. We will eagerly wait for your response. Thank you!
As Sunwing newer responded to my complain and continue to send their clients to this "5 star" resort, I can only conclude that they only care about their profits. I'd like to hear from all those who stayed at this resort and went through the same experience. ----------------------------------------- --------------------------------------------------- Vacances Sunwing Montréal, Québec 7785 Côte-de-Liesse Ouest H4T 1G3 In reference to : Stay at “Rio Hato Playa Blanca from June 9th, 2017 to June 16th, 2017. To whom it may concern. This is a request for compensation for my invoice No.: 5637379 ,booking N.: 94061483 for a vacation in Panama at Riu Playa Blanca from 9. June 2017 to 16. June 2017. As already indicated in my report submitted to Sunwing’s agent at the above mentioned resort, I have been violently ill with acute gastroenteritis, beginning on the very first day of my stay at Riu Playa Blanca, after eating my first meal served at the resort restaurant. The restaurant was experiencing a major outbreak of food poisoning, most likely, due to salmonella contamination. Despite the fact that more than 90 % of the guests reported being sick at the time, the management of this “5 star” resort flatly denied any responsibility for the outbreak. They took no measures to protect other guests. To make matters even worse, on the first day of my stay, there was only a nurse available for medical assistance and she had already run out of appropriate medication. She told me to purchase a medication at the gift shop but these pills made me even more sick. Later I discovered that what they sold me were anti-acid pills. Finally, on the third day of my stay, a doctor sold me appropriate medication, which was effective and finally stopped my persistent vomiting. The rest of my stay I could only drink tea and eat boiled rice. After returning home, it took me another week to fully recover from this horrible experience. Over the years, I have booked many vacations with Sunwing, mostly at RIU resorts. I have enjoyed many stays at RIU Bachata and RIU Merenge in the Dominican Republic in particular. These resorts provided far superior services despite having lower star rating than RIU Playa Blanca in Panama. I am therefore shocked that, even after receiving numerous reports of serious food contamination at this resort, Sunwing does not take appropriate action to bring the facilities up to the expected health and safety standards. Or at the very least, inform clients that this resort does not maintain those standards. Based on the above, I expect Sunwing to compensate me with a full refund (or a voucher) for one week of free vacation trip to an equivalent RIU resort.
Horrible service at sunwing in Toronto. No information on counter numbers. Our flight was delayed so we ended up waiting for counter numbers to be updated on the board. We waited for about an hour before we decided to go looking for the counters. After we check in, we make our way through the gates and we noticed that por seats weren't together. Our customer service rep never even told us our seats weren't together. We went back to change our seats together and she was very rude. She was arguing with us about why we didn't come earlier and how we couldn't know where the sunwing counter was and why we didn't inquire about it. She told us that she had about 30 seats left and she was insisting that none of them are together and that they are single seats spread throughout the plane. We asked to speak to a supervisor (his name is Dave) and he was horrible at customer service. He was yelling at us about why we didn't check in earlier. After s few minutes of this, he said "you know what? I saw you guys come in in the airport 2 hours ago. Why didn't you come check in?" Despite the unprofessional behaviour and personal intrusion, he proved our point. Why would we sit somewhere else for 2 hours instead of checking in if we knew where the counter was or if there was information on it? It was no longer about sitting together. We were left speechless by the rude behaviour and horrible attitude of sunwing employees!! How can this happen?
MAD and I am not going to take it. I am a 67 yer old women . I was looking forward to a wonderful vacation Paid for seat with leg room cause I am 5'9" tall and my knees are crushed up against seat in front. I was told someone in Edmonton bought tha seat and they had no record of me buying it. The seat sat empty til Edmonton . I asked if I could sit there and they said no because of the rules . Sunwing got eighty dollers for that seat They told me my seat was in the middle of two people . My legs were numb and my knees hurt. Worst trip ever ! I have yet heard from anyone about compensation or an apology .
MARK : WHAT DOES THE TK means It means technical stop. In sunwing cases it usually means stopping in toronto or hamilton for a crew change because they will have exceeded maximum fling hours for crew. The palnes are usually on their way back from the DR or Cuba or jamaica to Calgary , edmonton or vancouver. They do not let passengers off the aircraft, just change the crew, but it results in passengers being on the plane for up to 12 hrs sometime. AVOID IF AT ALL Possible!
You should has contacted transport canada They would have investigated Guest : We flew with Sunwings to Cuba over Christmas. On the return flight to Edmonton Sunwings allowed a number of very drunk passengers to board. We were subjected to crude, offensive language and threats of physical violence from one of them, because we asked him to be quiet. (Wehad a late-night flight.) We asked to be moved, as there were spare seats, but were told that we would disturb sleeping passengers. Sunwings has a legal responsibility to ensure that flights are operated safely. If there had been an emergency, at least one of the passengers would have been unable to walk. Sunwings has refused to address our complaint and does not seem at all concerned by the safety issue. A horrible end to our holiday, spent waiting for the passengers behind us to cause further trouble. NEVER AGAIN!
Hello everyone can somebody help me Does anybody know the name of the banking institution and branch location that Sunwing Airlines deals with I'm suing Sunwing and small claims court I have a default judgement against them but in order to collect any money I need the name of the bank and the branch location thank you
We booked a trip to the Bahamas leaving Saturday April 1st returning Saturday 8th. As we arrived to the airport around 4AM Saturday morning after a night at the hotel because we live 1 1/2 hour outside the city, we we're told that our plane had a delay. Not just a small delay, no a 15hr delay!!. The service agent gave us a voucher for a room at a hotel. Then when we arrived again Saturday evening around 6PM to check-in we asked if the plane was going to be on time and the service agent said yes. While waiting in the terminal area we noticed around 730pm that there was lots of commotion going on at the sun wing desk, so we decided to ask what was going on..... Again they told us another delay till approx 1240am!!! we finely got on the plane and arrived at the hotel around 5am Sunday morning, 1 day later then we supposed to arrive.On our way back Saturday April 8th again our return flight had another 2 hours delay and a lot of the seats were double booked.But the best comes after... So we filled a complaint, about losing our 1.5 day of holidays and sent of an email.... Quick auto repley that it could take up to 1 month.... OK we can accept that.... 1 month passes...nothing, i write another email.... didn't even get opened according my email system. So I call.... guess what.. the Complaint department doesn't even take phone calls only voice mails.. OK A guy calls back that supposedly is the complaint coordinator.... Tells me that he will get on this.... 2 weeks later still nothing.... I call again ... he calls back and apologizes... (hahaha) he tells me that he will get on it again..... 1.5 month later NOTHING.... I would never had thought that Sun-wing is absolute the worst experience you can have. I'm in the hospitality business, but this company is just not worth supporting.
Must say their customer service really sucks!!! They 'forgot' our car seats in Toronto after us waiting 2 hours in Orlando airport waiting on our seats coming thorough the turnstile. Car rental company didn't have any for rent... was offered no help from anybody while out 4 and 2 year olds were crying and just wanting to get the F outta there... finally managed to scrape up a couple seats told sun wing to hold our car seats back in Toronto. 2 days later the car seats show up at the villa!! Dumbasses couldn't even get that right. Sent email, voicemail etc to sunwing regarding the incident and haven't heard a peep from anyone at sunwing. They must really value their customers.
Sunwing is horrible They kept ppl on a tarmac for 5 hrs, without water or anything. There were medical concerns that went unaddressed by staff. There lied about getting fuel (that's a regular thing for them to do) they make it sound like it is not. The hotel dont match the description. All around horrible service!!!!!!
terrible customer service. NEVER book with them!!!!!!!!!!!!!!!!!!!
I see that the 3am Sunwing Flight 319 from Santa Clara to Quebec City was diverted to Ottawa after multiple orbits near QC. My bet is that the Customs office was unmanned. We'll sel what appears in the news tomorrow.
So Sunwing continues to set the standard for worst sun destination airline in Canada.they have left an entire flight in Mazatlan with no rooms, no return flight confirmed and communication. Rep here advised they knew they didn't have a plane for us after so many people were upset but still sent us anyway. It is raster week and bike week in mazatlan. Not a room to be had in entire town. SUNWING REPS HAVE JOW DISAPPEARED . Stay classy Sunwing you fuming losers.
Has anyone become ill from meals purchased? I ate a cheese steak sandwich off the menu and vomitted for four full hours the remained of the flight. I never have stomach issues so Im wondering if anyone else has had any problems recently. This was Cancun to Calgary April 8th.
We go to Mexico 2 or 3 times a winter. Three years ago we had a terrible Sunwing experience and until last month hadn't used them since. Recently we decided to take a chance on the airline as they were offering a package that fit our dates and it had been 3 years. Big mistake. The flight left late (1 hour), took longer than scheduled (headwinds not their fault) but that puts your arrival a couple hours late and related problems seem to compound. The Sunwing rep on the ground was terrible. When the bus got to where our hotel was (2 hotels same stop Canto del Sol and Plaza Pelicanos) she said this was the Canto del Sol stop. I said it was ours as well, she said no. She figured it out after my arguing but if I didn't know where we were going we would have driven off further delaying our arrival. The hotel was a disappointment, Twin beds instead of king. A room over the kitchen delivery area rather than a partial view. Two days in they changed the room. The return flight brought more headwinds and another delay. Sunwing aircraft are old and not as comfortable as their competitors. The luggage took what seemed like forever to offload. Not Sunwings fault but as it turned out our suitcase got caught in the conveyor system and shredded the front compartments. The bag was destroyed and contents lost. It is now 4 weeks later and sunwing has just offered a replacement bag, similar but clearly not as good as the ruined case. As for the contents they don't want to talk about them. Numerous calls and emails show us that they have no interest in making any effort to talk about the contents. Truly a gong show all in all. Save yourselves the brain damage and choose a different carrier
Sunwing burns my rear end ... I will never fly with them again ... I am a pilot ... no probs with the folks in the flight deck ... but the admin people are dumb !
Yes so true..... But it makes me laugh that people are still flying this airline with so many complaints you here in the media and chat rooms. I feel no pity for future flyer complaints. If one does there homework before they fly and checks out sunwing and still goes with them let the passenger then reel in their own sorrows When will people learn GuestBin Suckered : By far the worst airline ever. Lie,hoodwink,deceive,drunk pilots,bomb scare jokes, sick waitresses,not enough superlatives to describe this evil airline. No remorse, no conscious just plain old screw you over. Don't use them. Beware!!! GuestBin Suckered : By far the worst airline ever. Lie,hoodwink,deceive,drunk pilots,bomb scare jokes, sick waitresses,not enough superlatives to describe this evil airline. No remorse, no conscious just plain old screw you over. Don't use them. Beware!!! GuestBin Suckered : By far the worst airline ever. Lie,hoodwink,deceive,drunk pilots,bomb scare jokes, sick waitresses,not enough superlatives to describe this evil airline. No remorse, no conscious just plain old screw you over. Don't use them. Beware!!! GuestBin Suckered : By far the worst airline ever. Lie,hoodwink,deceive,drunk pilots,bomb scare jokes, sick waitresses,not enough superlatives to describe this evil airline. No remorse, no conscious just plain old screw you over. Don't use them. Beware!!! GuestBin Suckered : By far the worst airline ever. Lie,hoodwink,deceive,drunk pilots,bomb scare jokes, sick waitresses,not enough superlatives to describe this evil airline. No remorse, no conscious just plain old screw you over. Don't use them. Beware!!!
So first and last time with Sunwing airlines. Arrived and my 13 year old daughters suitcase did not, no clothes bathing suit etc. and all of our sunscreen, toothbrushes and paste. Sat in lobby 2 days of our trip waiting for bag to arrive. Also have not received my phone bill which should be astronomical as the resort sells wifi cards which are bogus and I was trying desperately to find bag. I had paid and prebooked seats, upgraded at airport to elite hoping this would ensure safe arrival. Flight home, prebooked seats as travelling with disabled daughter her seat would not recline due to obese passenger sitting behind her. Flight attendant offered to move my disabled daughter not the obese person. 280.00 extra for seat selection. Never again! Flown with many airlines never an issue with baggage or seats.
WHAT DOES THE TK means
I just got back from there on march 9 and have been dealing with sunwing over same issue. Very sick for two weeks and counting Guest : Let me guess.. Starfish, Cayo Santa Maria? Just back from Cuba : Just back from CUBA SUNWING lied about there being no reported issues at resort NO water is a healthy Ana safety issue... I reported the unsanitary conditions and the illness we have and medicated for as well as three others in a FB group at same place as us reported to SUNWING and last night they said no complaints received at all when called and asked them so they outright lie to clients DO not give your hard earned me ey to SUNWING avoid them they lie about everything. No water on resort hardly any flushing toilets no sanitation options etc is hardly "no complaints no issues" I'll never trust SUNWING again. Plus too many complaints about them in BBB to count.
Let me guess.. Starfish, Cayo Santa Maria? Just back from Cuba : Just back from CUBA SUNWING lied about there being no reported issues at resort NO water is a healthy Ana safety issue... I reported the unsanitary conditions and the illness we have and medicated for as well as three others in a FB group at same place as us reported to SUNWING and last night they said no complaints received at all when called and asked them so they outright lie to clients DO not give your hard earned me ey to SUNWING avoid them they lie about everything. No water on resort hardly any flushing toilets no sanitation options etc is hardly "no complaints no issues" I'll never trust SUNWING again. Plus too many complaints about them in BBB to count.
Sunwing Feb 27 Flight 466 and 467 YVR-Punta Cana We will never fly with this cheap, lying bunch ever again. This was our third and last time flying Sunwing to the Caribbean. Flight 466 from Vancouver to Punta Cana Feb 27, 2017 took 7 hrs and 50 minutes. This 737 should have been mothballed or donated to a museum. Dirty, worn and tired describe it. Cramped leg room, garbage food, terrible service. Flight 467 from Punta Cana to Vancouver Mar 13/2017 on a newer 737 took only 12 freakin hours. They never told anyone about re-fuelling or crew change in Toronto. We were told about the re-direction by the captain, because the miserable attendants would not answer any questions. So they divert the plane to a snowbound Toronto airport to save fuel and change a crew???? Get real Sunwings, you are pathetic liars. Before booking this vacation I called Sunwing to ensure that the flight was direct with no diversions or stops. I was told that there were no planned stops and the flight was direct. Lies lies…this is the 2nd time this company has done this to save money and inconvenience customers. It will be the last. The relief crew from Toronto were about as friendly and helpful as an SS guard at a German POW camp. Bored, rude and useless come to mind. Buyers beware. This is the worst airline out there.
What a piece of * airline!!! After booking I heard that check-in at Pearson was horrible unless you purchased a premium package...$60 per head. You can only bring 5 kg carry-on. This is the first time in my life I have checked baggage for a four day trip! If your package includes a car be prepared to pay more money when you pick it up...more nickel and diming. I thought the hotel was OK until I got BED BUG bites!!!! Flights were delayed both ways. No room in the seats. 1990's video system despite being new planes. Warm beer!!! I will warn anyone I know to stay away from this rip-off piece of junk vacation crushing business. You are better off going with real airlines. Despite what people might say I have take Air Canada 100's of times it's like a 2017 BMW compared to a 1986 Chrysler (at the same price!!!).
I recently bought a travel package for my family through Itravel 2000. At the time of booking we did an upgrade for the room at which time I was given a price. As we continued the discussing the flight departure times from Toronto as well as the return flight I elected to pay an additional $724.05 for earlier departure and return times. This was done to maximize the time at the resort as well as return earlier to get my kids home at a more reasonable hour for their age. Sunwing has now cancelled those flights and bumped our travel times to essentially what was the earlier set of flight times and refusing to refund the difference of what I paid for flights that no longer exist. ITravel has tried to resolve this and get a refund of the extra funds but Sunwing will only offer free seat selection and turn down all other compromises. Itravel in an email today has told me there is nothing else they can do and I have to take my complaints to Sunwing. I would like to get this story out there so folks can avoid paying extra for services they will not receive.
I just came from Caribbean vacation Sunwing don't care about our comfort and safety as leg space they are horrible. I will avoid flying sunwing ever.
no one answers. My luggage has been lost since Feb 16th. It was a direct flight from VRA to YOW. Several emails and several calls have not been answered. I went to YOW airport and finally got a person to help me. Last Sunday, my bag was in YYZ. This is Tuesday, Feb 28, still no bag. No one answers from that company so what recourse do I have?
guests : This airline is probably the worst for customer service. Yesterday, my daughter who is 18 and a friend were travelling to cuba for their first adventure travelling away from their families. When my daughter went to get her boarding pass she realized she had the wrong passport with her and panicked( started crying), she did not have time for me to bring to her passport to the airport. The Sunwing staff were very not sympathetic at all, they just said she was out of luck and that she could fly out tomorrow at a cost of $500.00. They did not try to calm her or her friend or find a solution to the problem. They ended up getting advise from the Air Canada and West Jet staff at the airport and a solution was found. The NEXTT TIME I BOOK, IT WONT BE WITH SUNWING!!!! THIS DOESN'T HAVE ANYTHING TO DO WITH A SPECIFIC AIRLINE. IF YOU DON'T HAVE THE PROPER IDENTIFICATION AND PAPERS TO TRAVEL INTERNATIONALLY, YOU WILL BE DENIED BOARDING. THERE WOULDN'T BE ANY POINT IN PEOPLE HAVING PASSPORTS AND ID IF THEY JUST LET EVERYONE "GO ANYWAYS." NUMBER ONE RULE OF TRAVEL - BE PREPARED.
Guest : Luggage was broken into after checking in baggage at Punta cana on Feb 23. Flight back to Toronto. In Toronto we found bag opened with zipper broken and items missing! Sunwing and baggage crew all crooks. Never go to Dominican or fly sunwing SUNWING DOESN'T DO ANY OF THEIR OWN BAGGAGE HANDLING - THEY CONTRACT THE COMPANY AT THE AIRPORT WHO ALREADY DOES ALL THE BAGGAGE HANDLING.
Luggage was broken into after checking in baggage at Punta cana on Feb 23. Flight back to Toronto. In Toronto we found bag opened with zipper broken and items missing! Sunwing and baggage crew all crooks. Never go to Dominican or fly sunwing
luggage allowance if going for 2 weeks
Just got back from a trip to Cuba, honestly the worst vacation I've ever been on. The washrooms were overflowing with * , the pool bar had sewage water backing up everywhere.. when I heard food in Cuba wasn't great I was expecting it didn't taste good and it was meh. Not that everything we ate made us throw up we were so sick we wanted to leave early but couldn't afford the flight out. The sunwing rep in resort was useless and told us we were the only ones sick. NOT true. Everyone we talked to had horrible diarrhea and vomiting. The food handling was totally unacceptable. The resort was grand memories Santa Maria. NEVER GO HERE !!!
This airline is probably the worst for customer service. Yesterday, my daughter who is 18 and a friend were travelling to cuba for their first adventure travelling away from their families. When my daughter went to get her boarding pass she realized she had the wrong passport with her and panicked( started crying), she did not have time for me to bring to her passport to the airport. The Sunwing staff were very not sympathetic at all, they just said she was out of luck and that she could fly out tomorrow at a cost of $500.00. They did not try to calm her or her friend or find a solution to the problem. They ended up getting advise from the Air Canada and West Jet staff at the airport and a solution was found. The NEXTT TIME I BOOK, IT WONT BE WITH SUNWING!!!!
call tico to complain.
Guest : Never, ever travel with Sunwing!! Worst airline! I had to cancel a flight 60 days before takeoff.....charged me 250.00......incredible!! Will never book with this airline in my life and I will never reccomend it to anyone!! Agreed
SHOULD SUNWING BE ALLOWED TO REDEFINE TIME IN ORDER TO DOUBLE DIP …WHAT IS THE DEFINITION OF 8 DAYS. IS THERE A LEGAL OBLIGATION TO PROVIDE WHAT YOU STATE OR IS SUNWING LEGALLY ALLOWED TO CALL 6 DAYS 8 DAYS AS LONG AS NO ONE ARGUES? CAN THEY ALSO CHARGE TWO CLIENTS FOR THE SAME SERVICES BUT ONLY PAY FOR ONE SET? CAN WE GET TOGETHER AS A GROUP AND TAKE THEM TO COURT – NOT TO WIN OUR MONEY BACK , ALTHOUGH THAT WOULD BE NICE, TO FORCE THEM TO STOP THIS PRACTICE?
1. We booked an 8-day holiday. We did note that the first “day” started at 5:30 pm Dec 24th but decided the 12 am departure on the last day, Jan 1st, would at least ensure we had a full final day at the resort. 2. after waiting until less than 2 weeks from departure to receive the paper work from the agent www.airlineticketcentre.ca/ - it was discovered that the checkout time at the all inclusive resort was noon!!! 3. All of you count with me…..can anyone find the 8 days!!!!! This was unacceptable to all us as we had paid for that 8 days 4. I immediately call and questioned this – indicating it was not reasonable and not acceptable for our party of 4 to be stranded for 15 hours without a room etc. 5. Agent Francina repeatedly consoled me with the statement “the stated checkout time is only standard” “ the hotel knows you will not be leaving until midnight” I continued to lament that the ticket very clearly states a noon checkout but she became irritated and told me “do not worry”. Famous last words!! 6. To ensure our last day was enjoyable we tried to confirm with the hotel that we would not be checking out at noon as stated on our ticker. The hotel insisted we leave our room – I refused so in the end and not until the final day - the hotel conceded in part but made us combine into 1 room. The hotel also informed us Sunwing had only PAID THEM till noon which meant in fact we no longer were eligible for food and drinks for the next 15 hours!!! AND,,,,Sunwing had more clients coming in that night for our room who had also paid for their Day-1 at the hotel though not arriving until after midnight. 7. So, Sunwing has collected from our room(s) for Day 8 and collected from another room(s) for Day 1 BUT only paid the resort for one party!!!! 8. In the final days at the resort leading up to our departure I had reached out to the booking agent on 2 occasions asking that they live up to what they had told me and straighten this out with the hotel. Not surprising – the emails were ignored and in fact I have never had a response to them!! 9. The Sunwing agent at the resort, Maria, was a horrible person to start and we witnessed many arguments with other clients. Here response – “we count that as a day” If not for the hotel willingness to work with us and allow us to eat and drink at the resort we would have been left DESOLATE with all our luggage for 15 hours!!!!! SUNWING DOUBLE DIPPED and thankfully the hotel took pity on us – BUT only after much fighting, stress, and of course my refusal to leave the room. By the way we were forced to leave at 8:30 pm so they could prepare for the next guest who had PAID FOR THE SAME ROOM/AMMENITIES THAT WE DID Sunwing’s continued response to this has been that the information was on the ticket and therefore they can call any length of time as 8 days as long as we agree to it. They say I should have called had I not agreed to the terms!! BUT, I DID CALL AND I DID STATE CLEARLY THAT DID NOT AGREE TO THE TICKET TERMS…..Sunwing’s response – you must have some misinformation!!!
I had booked my vacation on line. I booked it because it says 4 hrs, which means no stops. A week later, I got an email informing me that my flight now needs a 2-hr stopover. Direct flight means, a stop. However you spin it, the flight is now 6 hrs long, not 4 hrs. And this is both ways. When asked why this is so? they inform because they didn't have enough passengers from Edmonton, and so have to pick some up from Calgary. If I want to cancel, I would need to pay $250/- per person. How is this right? I buy a product that says 4 hrs, paid for it and then was duly given notice that I now own a different product. How is this even legal?
Never, ever travel with Sunwing!! Worst airline! I had to cancel a flight 60 days before takeoff.....charged me 250.00......incredible!! Will never book with this airline in my life and I will never reccomend it to anyone!!
Just back from Cuba : Just back from CUBA SUNWING lied about there being no reported issues at resort NO water is a healthy Ana safety issue... I reported the unsanitary conditions and the illness we have and medicated for as well as three others in a FB group at same place as us reported to SUNWING and last night they said no complaints received at all when called and asked them so they outright lie to clients DO not give your hard earned me ey to SUNWING avoid them they lie about everything. No water on resort hardly any flushing toilets no sanitation options etc is hardly "no complaints no issues" I'll never trust SUNWING again. Plus too many complaints about them in BBB to count. Hi there, thank you for taking the time to provide us with your feedback. In order to help you best, can you please send me an email (email@example.com) that includes your 8-digit booking number along with more details pertaining to your experience? Thank you - Emma
Just back from CUBA SUNWING lied about there being no reported issues at resort NO water is a healthy Ana safety issue... I reported the unsanitary conditions and the illness we have and medicated for as well as three others in a FB group at same place as us reported to SUNWING and last night they said no complaints received at all when called and asked them so they outright lie to clients DO not give your hard earned me ey to SUNWING avoid them they lie about everything. No water on resort hardly any flushing toilets no sanitation options etc is hardly "no complaints no issues" I'll never trust SUNWING again. Plus too many complaints about them in BBB to count.
DON'T * YOUR MONEY!!!!! Please, DO NOT book with Sunwing Airlines. Never, ever book with them. Poor service, poor quality, they do NOT honour what you pay for. STAY AWAY
Guest : Does anyone know when booking a cruise with Sunwing.......what they mean by "Balcony run of the ship" It means the ship will assign a Balcony which may be obstructed or non-obstructed.
Yes Guest : Does anyone know if the kids travelling still get the kids pack with beach ball and bag?n no food unless u buy it waited forever. Served wine first. Not kid friendly gifts of book crayons and ball
By far the worst airline ever. Lie,hoodwink,deceive,drunk pilots,bomb scare jokes, sick waitresses,not enough superlatives to describe this evil airline. No remorse, no conscious just plain old screw you over. Don't use them. Beware!!!
What happens if we get to cuba and sunwing staff decide to go on strike? How would we get home? And at whos expence?
Edwina : We were supposed to leave Halifax this morning at 6:00 am direct to Santa Clara Cuba. We're now scheduled to leave at 5:00 pm this afternoon. No notice. No answer at the call centre. This is probably our 6th vacation with Sunwing. Each and every time there's a delay. I think the first 11 hour delay. It's so disappointing when you work so hard all year and save for these seven precious days and then one is just taken from you. We're still 7 hours away. We'll see if we actually leave at 5:00. As you were on an international itinerary, you were eligible for compensation under the Montreal Convention. Please view the air passengers rights Canada website or the facebook posts of the same orinization for further info.
Brooke : What happens to my trip if Sunwing goes on strike? Seriously! !!! Brooke : What happens to my trip if Sunwing goes on strike? Seriously! !!! I Sure would like to know.
Brooke : What happens to my trip if Sunwing goes on strike? Seriously! !!!
If we didn't accept travel insurance from the booking, would we have any recourse? I can imagine we have a case for services not rendered with our credit card company if they do decide to go on strike. We leave Feb 11th for one week. Anyone have experience with this? Thanks!
What happens to my trip if Sunwing goes on strike? Seriously! !!!
What happens to all the people who planned their vacations with Sunwing if there is a strike.
Absolutely the worst airline on the planet. Third world carriers can be forgiven for their poor service, but not civilized ones like Scarewing. There are lots of reasons why [just read ] they should have their flying permits yanked. Lets hope that they are driven into bankruptcy by the flight attendants strike.
Can you use a prepaid Visa or mastercard on sunwing for drinks and food?
Does anyone know if the kids travelling still get the kids pack with beach ball and bag?
Usually better 4 hour delay Edmonton--> Cancun Couldn't even change the arrival signs to say delay. Wait in line for almost a hour and after checking in we Were notified of the delay....;( 10$ each was out voucher Not enough for 4 hours lost..... try again sun wing or people Will start needing to fly airtransat.
Does anyone know when booking a cruise with Sunwing.......what they mean by "Balcony run of the ship"
I very much agree with the comments regarding the intoxicated Sunwing pilot who passed out in the cockpit. How on earth was he able to board that plane and make it all the way to the cockpit? What could of happened if he did not pass out? In my option Sunwing dodged a bullet as the outcome of this incident could have been a lot worse. The pilot is now charged with having care and control of an aircraft while impaired and having care and control of an aircraft with a blood alcohol level over .08. We booked a Mexican vacation with them Dec 29/2016 and tried cancelling it shorty,y after this incident. The reason for the cancellation is safety concerns regarding Sunwing policy on checking their pilots and crew before a flight and totally losing confidence in the integrity of Sunwing. After talking to 3 representatives of Sunwing best they would offer is 50% back cash and 50% on credit voucher, why would l want a credit voucher with them when I am cancelling original trip because of the stated safety concerns and lack of confidence in the integrity of the airline. The trip was booked Dec 29/2016 and cancelled Jan 10/2017. Anyone else having same issue
Guest : Have you flown recently from YUL to FLL with Sunwing? Do you know if you go through US customs in YUL or in FLL? All flights leaving Montreal pass US customs in Montreal. On your return you go through Can customs, if that isn't obvious...
Worst Airline , Booked a family vacation to Punta Cana on Dec,18th flight 406 from Toronto and the flight was delayed for 5 hours without any reasonable explanation. However it was obvious that SunWing did not have a plane ready for that flight. They blamed it on the weather although other airliners were did not have any delays . No one to speak to from the office and rude supervisors. When you have delays you should announce it before hand and not wait until the scheduled flight time has passed and then make an announcement. When I told them we want to cancel our flight "family of 6" and want our money back they got furious and refused to do so.
I was wondering how a pilot that is drunk with a blood count three times the legal limit manage to get past customs, all security, all other Sunwing employees , all other airport security (I'm sure it exists ) manage to get onto the aircraft with no doubt other staff around, find his way to the cockpit, get into the captain's seat at the controls and finally pass out? As a frequent flyer I must go through all the needed security before boarding, and rightly so, we need to be safe!!!! Just what security checks do airline pilots need to pass through so that we can be sure there's no drunk or passed out captain in front behind a closed, locked door?
Have you flown recently from YUL to FLL with Sunwing? Do you know if you go through US customs in YUL or in FLL?
My husband and I booked a two week vacation in Florida. Although we had travelled there for several years we were not allowed to board. Sunwing refuses to refund our money except for the amount of about $156.00. We would like to have our travel insurance and rent-a car money back. Not even sure what happened to that money . As we did not use it we cannot see why it was not refunded along with some of our taxes.
Hi there, We're booked for a trip to Freeport in March and we were just informed today it's been cancelled. It's not damage to the resort we were booked to go to www.thebahamasweekly.com/publish/grand-b... We'll be investigating this more!! Elizabeth Guest : Guest : Not impressed. Booked our flights from Calgary-Freeport, leaving Dec.29th/2016. Just got an email saying all flights after Nov.30th have been cancelled, and so now we've got to book a milk-run and shell out another few thousand dollars for new flights. Hoping to get a refund from them soon! They cancelled our Dec 21th Toronto-Freeport flight. No email, but they called my wife on last Friday. They offered refund. When I was asking for an explanation, they wont say a real reason and they refuse to email us the cancellation notice. Some of the agents stating that it has been cancelled due to the hurricane damage.
Hi, I got a question here and I am seeking some hints for file my complain. Any help would be appreciated: We purchase our vacation package few hours before the flight departure and because of my 1 years old son's fever in the last minutes we were 9 minutes later than the check in desk being closed. But the three agents after checking with the boarding team were going to check us in but the supervisor who got an attitude just showed up and stopped them to do so. By doing that we were told by SUNWING that we lost 100% of the money we spent on the vacation. My question is, Are we entitle to file a complain against the airline/supervisor who stopped the family of 4 at 5:00 AM, -20C Degree outside temperature at Calgary to spent their Christmas vacation in Cube? Thank you, Reza
The worst Airline in all standards. I think they train their agents to bully their customers. Same experience but worse. If it was a bald agent supervisor (if he was the same guy you experienced) if not then they are all the same. The only airline to weigh their carry on first!! Bad Airline should not be in Business. Try WestJet or Air Canada they treat people with respect atleast. Norman Hello folks, Just tell you a story of Sunwing service agent bullying customer. We went a one week vacation to Cuba last week, at the Toronto, Pearson Airport ,We got a bully from a service agent (named him as Mr. X) who normally stands outside to help or guide sunwing's customers. We called to get help from check-in machine as it showed an error. then he told us to follow him, but on the way, he tried to help another one, let us stand and waited for 10 minutes and finally told us go to line-up. We got upset and asked why you didnot tell us earlier, let us waited for so long. After a couple minute, he came back and told us if you raised your voice again, you cannot go anywhere, did he THREATEN us? My wife told me to keep quiet as She was scared he could spoil our vacation. We recognized that sometimes he looked at us to check if we are in the first people of the line yet. When we reached the 1st people of the line, the girl (named her as Ms. A) told us go to the next check in counter, he ran to her and told her to wait for him. He ran to checked in counter, talked to 2 service check in admins (named them as Ms. B, Ms. C), looks like they refused his request, he ran to another one (named her as Ms. D), we ended up to check in with Ms. D. who asked to check our carry on luggage first, even only 7Kg (only 5 Kg is allowed), We had to took some stuffs out to meet the allowable weight. We don't mind it as she is doing her job, But we would raise some questions, why she asked to check carry on first instead check the check in luggage first even we put it on scale already? I don't think it is a normal procedure, and on the flight we saw some customers carried a heavy one, just wondering why they could get through. Just questions about his duty: 1. What is his duty at sunwing check in area? It would be excellent if helping customers in good manner and efficiency way, wouldn't it? 2. Not sure what you handle if you get threatening like my case? 3. Is it the way his does a good job to let customers waiting, threatening, running around to ask check in counter girls for a specific customer? I don't think so unless he wants to show his muscle. Date Dec7,2016 Toronto
we were booked on a flight to mexico and we were told there was only a FEW SEATS STILL AVAILABLE!!!! THEN WE WERE BUMPED TO ANOTHER FLIGHT GOING TO VANCOUVER!!!!!! WHAT IN THE WORLD IS GOING ON!!!!!!!!!!!!!!!!!!!!!!!!NOW WE ARRIVE 3HOURS LATER!!!! IF WE WNTED TO GO TO VANCOUVER WE WOULD OF BOOKED A FLIGHT!!!I CANNOT BELIEVE WE ARE BEING ABBUSED YOU HAVE LOST CLIENTS FOR LIFE
Hello folks, Just tell you a story of Sunwing service agent bullying customer. We went a one week vacation to Cuba last week, at the Toronto, Pearson Airport ,We got a bully from a service agent (named him as Mr. X) who normally stands outside to help or guide sunwing's customers. We called to get help from check-in machine as it showed an error. then he told us to follow him, but on the way, he tried to help another one, let us stand and waited for 10 minutes and finally told us go to line-up. We got upset and asked why you didnot tell us earlier, let us waited for so long. After a couple minute, he came back and told us if you raised your voice again, you cannot go anywhere, did he THREATEN us? My wife told me to keep quiet as She was scared he could spoil our vacation. We recognized that sometimes he looked at us to check if we are in the first people of the line yet. When we reached the 1st people of the line, the girl (named her as Ms. A) told us go to the next check in counter, he ran to her and told her to wait for him. He ran to checked in counter, talked to 2 service check in admins (named them as Ms. B, Ms. C), looks like they refused his request, he ran to another one (named her as Ms. D), we ended up to check in with Ms. D. who asked to check our carry on luggage first, even only 7Kg (only 5 Kg is allowed), We had to took some stuffs out to meet the allowable weight. We don't mind it as she is doing her job, But we would raise some questions, why she asked to check carry on first instead check the check in luggage first even we put it on scale already? I don't think it is a normal procedure, and on the flight we saw some customers carried a heavy one, just wondering why they could get through. Just questions about his duty: 1. What is his duty at sunwing check in area? It would be excellent if helping customers in good manner and efficiency way, wouldn't it? 2. Not sure what you handle if you get threatening like my case? 3. Is it the way his does a good job to let customers waiting, threatening, running around to ask check in counter girls for a specific customer? I don't think so unless he wants to show his muscle. Date Dec7,2016 Toronto
Guest : Not impressed. Booked our flights from Calgary-Freeport, leaving Dec.29th/2016. Just got an email saying all flights after Nov.30th have been cancelled, and so now we've got to book a milk-run and shell out another few thousand dollars for new flights. Hoping to get a refund from them soon! They cancelled our Dec 21th Toronto-Freeport flight. No email, but they called my wife on last Friday. They offered refund. When I was asking for an explanation, they wont say a real reason and they refuse to email us the cancellation notice. Some of the agents stating that it has been cancelled due to the hurricane damage.
Not impressed. Booked our flights from Calgary-Freeport, leaving Dec.29th/2016. Just got an email saying all flights after Nov.30th have been cancelled, and so now we've got to book a milk-run and shell out another few thousand dollars for new flights. Hoping to get a refund from them soon!
Guest : I have not yet flown with Sunwing, however I will NEVER fly with them again. We did the price drop guarantee and it has been nothing but a gong show. First they sent my boyfriends refund cheque TO THE WRONG PERSON!! And now they have lied several times as to when it has been sent to him. We are STILL waiting for it. It has honestly been 2 MONTHS that we have been waiting for this cheque. It is very unprofessional and pretty pathetic. They didn't bother checking the address they were sending someones money too! As i said I have not actually flown with them yet but with how the accounting is so unorganized and well pretty stupid this flight better be * amazing!