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24 August 2017 MILAM
As Sunwing newer responded to my complain and continue to send their clients to this "5 star" resort, I can only conclude that they only care about their profits. I'd like to hear from all those who stayed at this resort and went through the same experience. ----------------------------------------- --------------------------------------------------- Vacances Sunwing Montréal, Québec 7785 Côte-de-Liesse Ouest H4T 1G3 In reference to : Stay at “Rio Hato Playa Blanca from June 9th, 2017 to June 16th, 2017. To whom it may concern. This is a request for compensation for my invoice No.: 5637379 ,booking N.: 94061483 for a vacation in Panama at Riu Playa Blanca from 9. June 2017 to 16. June 2017. As already indicated in my report submitted to Sunwing’s agent at the above mentioned resort, I have been violently ill with acute gastroenteritis, beginning on the very first day of my stay at Riu Playa Blanca, after eating my first meal served at the resort restaurant. The restaurant was experiencing a major outbreak of food poisoning, most likely, due to salmonella contamination. Despite the fact that more than 90 % of the guests reported being sick at the time, the management of this “5 star” resort flatly denied any responsibility for the outbreak. They took no measures to protect other guests. To make matters even worse, on the first day of my stay, there was only a nurse available for medical assistance and she had already run out of appropriate medication. She told me to purchase a medication at the gift shop but these pills made me even more sick. Later I discovered that what they sold me were anti-acid pills. Finally, on the third day of my stay, a doctor sold me appropriate medication, which was effective and finally stopped my persistent vomiting. The rest of my stay I could only drink tea and eat boiled rice. After returning home, it took me another week to fully recover from this horrible experience. Over the years, I have booked many vacations with Sunwing, mostly at RIU resorts. I have enjoyed many stays at RIU Bachata and RIU Merenge in the Dominican Republic in particular. These resorts provided far superior services despite having lower star rating than RIU Playa Blanca in Panama. I am therefore shocked that, even after receiving numerous reports of serious food contamination at this resort, Sunwing does not take appropriate action to bring the facilities up to the expected health and safety standards. Or at the very least, inform clients that this resort does not maintain those standards. Based on the above, I expect Sunwing to compensate me with a full refund (or a voucher) for one week of free vacation trip to an equivalent RIU resort.
09 August 2017 Guest
Horrible service at sunwing in Toronto. No information on counter numbers. Our flight was delayed so we ended up waiting for counter numbers to be updated on the board. We waited for about an hour before we decided to go looking for the counters. After we check in, we make our way through the gates and we noticed that por seats weren't together. Our customer service rep never even told us our seats weren't together. We went back to change our seats together and she was very rude. She was arguing with us about why we didn't come earlier and how we couldn't know where the sunwing counter was and why we didn't inquire about it. She told us that she had about 30 seats left and she was insisting that none of them are together and that they are single seats spread throughout the plane. We asked to speak to a supervisor (his name is Dave) and he was horrible at customer service. He was yelling at us about why we didn't check in earlier. After s few minutes of this, he said "you know what? I saw you guys come in in the airport 2 hours ago. Why didn't you come check in?" Despite the unprofessional behaviour and personal intrusion, he proved our point. Why would we sit somewhere else for 2 hours instead of checking in if we knew where the counter was or if there was information on it? It was no longer about sitting together. We were left speechless by the rude behaviour and horrible attitude of sunwing employees!! How can this happen?
03 August 2017 Darlynne maxwell
MAD and I am not going to take it. I am a 67 yer old women . I was looking forward to a wonderful vacation Paid for seat with leg room cause I am 5'9" tall and my knees are crushed up against seat in front. I was told someone in Edmonton bought tha seat and they had no record of me buying it. The seat sat empty til Edmonton . I asked if I could sit there and they said no because of the rules . Sunwing got eighty dollers for that seat They told me my seat was in the middle of two people . My legs were numb and my knees hurt. Worst trip ever ! I have yet heard from anyone about compensation or an apology .
18 June 2017 Guest
MARK : WHAT DOES THE TK means It means technical stop. In sunwing cases it usually means stopping in toronto or hamilton for a crew change because they will have exceeded maximum fling hours for crew. The palnes are usually on their way back from the DR or Cuba or jamaica to Calgary , edmonton or vancouver. They do not let passengers off the aircraft, just change the crew, but it results in passengers being on the plane for up to 12 hrs sometime. AVOID IF AT ALL Possible!
14 June 2017 Guest
You should has contacted transport canada They would have investigated Guest : We flew with Sunwings to Cuba over Christmas. On the return flight to Edmonton Sunwings allowed a number of very drunk passengers to board. We were subjected to crude, offensive language and threats of physical violence from one of them, because we asked him to be quiet. (Wehad a late-night flight.) We asked to be moved, as there were spare seats, but were told that we would disturb sleeping passengers. Sunwings has a legal responsibility to ensure that flights are operated safely. If there had been an emergency, at least one of the passengers would have been unable to walk. Sunwings has refused to address our complaint and does not seem at all concerned by the safety issue. A horrible end to our holiday, spent waiting for the passengers behind us to cause further trouble. NEVER AGAIN!
08 June 2017 Guest
Hello everyone can somebody help me Does anybody know the name of the banking institution and branch location that Sunwing Airlines deals with I'm suing Sunwing and small claims court I have a default judgement against them but in order to collect any money I need the name of the bank and the branch location thank you
30 May 2017 richard
We booked a trip to the Bahamas leaving Saturday April 1st returning Saturday 8th. As we arrived to the airport around 4AM Saturday morning after a night at the hotel because we live 1 1/2 hour outside the city, we we're told that our plane had a delay. Not just a small delay, no a 15hr delay!!. The service agent gave us a voucher for a room at a hotel. Then when we arrived again Saturday evening around 6PM to check-in we asked if the plane was going to be on time and the service agent said yes. While waiting in the terminal area we noticed around 730pm that there was lots of commotion going on at the sun wing desk, so we decided to ask what was going on..... Again they told us another delay till approx 1240am!!! we finely got on the plane and arrived at the hotel around 5am Sunday morning, 1 day later then we supposed to arrive.On our way back Saturday April 8th again our return flight had another 2 hours delay and a lot of the seats were double booked.But the best comes after... So we filled a complaint, about losing our 1.5 day of holidays and sent of an email.... Quick auto repley that it could take up to 1 month.... OK we can accept that.... 1 month passes...nothing, i write another email.... didn't even get opened according my email system. So I call.... guess what.. the Complaint department doesn't even take phone calls only voice mails.. OK A guy calls back that supposedly is the complaint coordinator.... Tells me that he will get on this.... 2 weeks later still nothing.... I call again ... he calls back and apologizes... (hahaha) he tells me that he will get on it again..... 1.5 month later NOTHING.... I would never had thought that Sun-wing is absolute the worst experience you can have. I'm in the hospitality business, but this company is just not worth supporting.
12 May 2017 Guest
Must say their customer service really sucks!!! They 'forgot' our car seats in Toronto after us waiting 2 hours in Orlando airport waiting on our seats coming thorough the turnstile. Car rental company didn't have any for rent... was offered no help from anybody while out 4 and 2 year olds were crying and just wanting to get the F outta there... finally managed to scrape up a couple seats told sun wing to hold our car seats back in Toronto. 2 days later the car seats show up at the villa!! Dumbasses couldn't even get that right. Sent email, voicemail etc to sunwing regarding the incident and haven't heard a peep from anyone at sunwing. They must really value their customers.
02 May 2017 Guest
Sunwing is horrible They kept ppl on a tarmac for 5 hrs, without water or anything. There were medical concerns that went unaddressed by staff. There lied about getting fuel (that's a regular thing for them to do) they make it sound like it is not. The hotel dont match the description. All around horrible service!!!!!!
26 April 2017 Guest
terrible customer service. NEVER book with them!!!!!!!!!!!!!!!!!!!
23 April 2017 Petrolvitch
I see that the 3am Sunwing Flight 319 from Santa Clara to Quebec City was diverted to Ottawa after multiple orbits near QC. My bet is that the Customs office was unmanned. We'll sel what appears in the news tomorrow.
22 April 2017 Guest
So Sunwing continues to set the standard for worst sun destination airline in Canada.they have left an entire flight in Mazatlan with no rooms, no return flight confirmed and communication. Rep here advised they knew they didn't have a plane for us after so many people were upset but still sent us anyway. It is raster week and bike week in mazatlan. Not a room to be had in entire town. SUNWING REPS HAVE JOW DISAPPEARED . Stay classy Sunwing you fuming losers.
10 April 2017 Guest
Has anyone become ill from meals purchased? I ate a cheese steak sandwich off the menu and vomitted for four full hours the remained of the flight. I never have stomach issues so Im wondering if anyone else has had any problems recently. This was Cancun to Calgary April 8th.
08 April 2017 Guest
We go to Mexico 2 or 3 times a winter. Three years ago we had a terrible Sunwing experience and until last month hadn't used them since. Recently we decided to take a chance on the airline as they were offering a package that fit our dates and it had been 3 years. Big mistake. The flight left late (1 hour), took longer than scheduled (headwinds not their fault) but that puts your arrival a couple hours late and related problems seem to compound. The Sunwing rep on the ground was terrible. When the bus got to where our hotel was (2 hotels same stop Canto del Sol and Plaza Pelicanos) she said this was the Canto del Sol stop. I said it was ours as well, she said no. She figured it out after my arguing but if I didn't know where we were going we would have driven off further delaying our arrival. The hotel was a disappointment, Twin beds instead of king. A room over the kitchen delivery area rather than a partial view. Two days in they changed the room. The return flight brought more headwinds and another delay. Sunwing aircraft are old and not as comfortable as their competitors. The luggage took what seemed like forever to offload. Not Sunwings fault but as it turned out our suitcase got caught in the conveyor system and shredded the front compartments. The bag was destroyed and contents lost. It is now 4 weeks later and sunwing has just offered a replacement bag, similar but clearly not as good as the ruined case. As for the contents they don't want to talk about them. Numerous calls and emails show us that they have no interest in making any effort to talk about the contents. Truly a gong show all in all. Save yourselves the brain damage and choose a different carrier
06 April 2017 Guest
Sunwing burns my rear end ... I will never fly with them again ... I am a pilot ... no probs with the folks in the flight deck ... but the admin people are dumb !
04 April 2017 Allen
Yes so true..... But it makes me laugh that people are still flying this airline with so many complaints you here in the media and chat rooms. I feel no pity for future flyer complaints. If one does there homework before they fly and checks out sunwing and still goes with them let the passenger then reel in their own sorrows When will people learn GuestBin Suckered : By far the worst airline ever. Lie,hoodwink,deceive,drunk pilots,bomb scare jokes, sick waitresses,not enough superlatives to describe this evil airline. No remorse, no conscious just plain old screw you over. Don't use them. Beware!!! GuestBin Suckered : By far the worst airline ever. Lie,hoodwink,deceive,drunk pilots,bomb scare jokes, sick waitresses,not enough superlatives to describe this evil airline. No remorse, no conscious just plain old screw you over. Don't use them. Beware!!! GuestBin Suckered : By far the worst airline ever. Lie,hoodwink,deceive,drunk pilots,bomb scare jokes, sick waitresses,not enough superlatives to describe this evil airline. No remorse, no conscious just plain old screw you over. Don't use them. Beware!!! GuestBin Suckered : By far the worst airline ever. Lie,hoodwink,deceive,drunk pilots,bomb scare jokes, sick waitresses,not enough superlatives to describe this evil airline. No remorse, no conscious just plain old screw you over. Don't use them. Beware!!! GuestBin Suckered : By far the worst airline ever. Lie,hoodwink,deceive,drunk pilots,bomb scare jokes, sick waitresses,not enough superlatives to describe this evil airline. No remorse, no conscious just plain old screw you over. Don't use them. Beware!!!
24 March 2017 Guest
So first and last time with Sunwing airlines. Arrived and my 13 year old daughters suitcase did not, no clothes bathing suit etc. and all of our sunscreen, toothbrushes and paste. Sat in lobby 2 days of our trip waiting for bag to arrive. Also have not received my phone bill which should be astronomical as the resort sells wifi cards which are bogus and I was trying desperately to find bag. I had paid and prebooked seats, upgraded at airport to elite hoping this would ensure safe arrival. Flight home, prebooked seats as travelling with disabled daughter her seat would not recline due to obese passenger sitting behind her. Flight attendant offered to move my disabled daughter not the obese person. 280.00 extra for seat selection. Never again! Flown with many airlines never an issue with baggage or seats.
24 March 2017 MARK
WHAT DOES THE TK means
24 March 2017 Guest
I just got back from there on march 9 and have been dealing with sunwing over same issue. Very sick for two weeks and counting Guest : Let me guess.. Starfish, Cayo Santa Maria? Just back from Cuba : Just back from CUBA SUNWING lied about there being no reported issues at resort NO water is a healthy Ana safety issue... I reported the unsanitary conditions and the illness we have and medicated for as well as three others in a FB group at same place as us reported to SUNWING and last night they said no complaints received at all when called and asked them so they outright lie to clients DO not give your hard earned me ey to SUNWING avoid them they lie about everything. No water on resort hardly any flushing toilets no sanitation options etc is hardly "no complaints no issues" I'll never trust SUNWING again. Plus too many complaints about them in BBB to count.
21 March 2017 Guest
Let me guess.. Starfish, Cayo Santa Maria? Just back from Cuba : Just back from CUBA SUNWING lied about there being no reported issues at resort NO water is a healthy Ana safety issue... I reported the unsanitary conditions and the illness we have and medicated for as well as three others in a FB group at same place as us reported to SUNWING and last night they said no complaints received at all when called and asked them so they outright lie to clients DO not give your hard earned me ey to SUNWING avoid them they lie about everything. No water on resort hardly any flushing toilets no sanitation options etc is hardly "no complaints no issues" I'll never trust SUNWING again. Plus too many complaints about them in BBB to count.
19 March 2017 Guest
Sunwing Feb 27 Flight 466 and 467 YVR-Punta Cana We will never fly with this cheap, lying bunch ever again. This was our third and last time flying Sunwing to the Caribbean. Flight 466 from Vancouver to Punta Cana Feb 27, 2017 took 7 hrs and 50 minutes. This 737 should have been mothballed or donated to a museum. Dirty, worn and tired describe it. Cramped leg room, garbage food, terrible service. Flight 467 from Punta Cana to Vancouver Mar 13/2017 on a newer 737 took only 12 freakin hours. They never told anyone about re-fuelling or crew change in Toronto. We were told about the re-direction by the captain, because the miserable attendants would not answer any questions. So they divert the plane to a snowbound Toronto airport to save fuel and change a crew???? Get real Sunwings, you are pathetic liars. Before booking this vacation I called Sunwing to ensure that the flight was direct with no diversions or stops. I was told that there were no planned stops and the flight was direct. Lies lies…this is the 2nd time this company has done this to save money and inconvenience customers. It will be the last. The relief crew from Toronto were about as friendly and helpful as an SS guard at a German POW camp. Bored, rude and useless come to mind. Buyers beware. This is the worst airline out there.
18 March 2017 Guest
What a piece of * airline!!! After booking I heard that check-in at Pearson was horrible unless you purchased a premium package...$60 per head. You can only bring 5 kg carry-on. This is the first time in my life I have checked baggage for a four day trip! If your package includes a car be prepared to pay more money when you pick it up...more nickel and diming. I thought the hotel was OK until I got BED BUG bites!!!! Flights were delayed both ways. No room in the seats. 1990's video system despite being new planes. Warm beer!!! I will warn anyone I know to stay away from this rip-off piece of junk vacation crushing business. You are better off going with real airlines. Despite what people might say I have take Air Canada 100's of times it's like a 2017 BMW compared to a 1986 Chrysler (at the same price!!!).
10 March 2017 Guest
I recently bought a travel package for my family through Itravel 2000. At the time of booking we did an upgrade for the room at which time I was given a price. As we continued the discussing the flight departure times from Toronto as well as the return flight I elected to pay an additional $724.05 for earlier departure and return times. This was done to maximize the time at the resort as well as return earlier to get my kids home at a more reasonable hour for their age. Sunwing has now cancelled those flights and bumped our travel times to essentially what was the earlier set of flight times and refusing to refund the difference of what I paid for flights that no longer exist. ITravel has tried to resolve this and get a refund of the extra funds but Sunwing will only offer free seat selection and turn down all other compromises. Itravel in an email today has told me there is nothing else they can do and I have to take my complaints to Sunwing. I would like to get this story out there so folks can avoid paying extra for services they will not receive.
10 March 2017 Guest
I just came from Caribbean vacation Sunwing don't care about our comfort and safety as leg space they are horrible. I will avoid flying sunwing ever.
28 February 2017 Adele
no one answers. My luggage has been lost since Feb 16th. It was a direct flight from VRA to YOW. Several emails and several calls have not been answered. I went to YOW airport and finally got a person to help me. Last Sunday, my bag was in YYZ. This is Tuesday, Feb 28, still no bag. No one answers from that company so what recourse do I have?
27 February 2017 Guest
guests : This airline is probably the worst for customer service. Yesterday, my daughter who is 18 and a friend were travelling to cuba for their first adventure travelling away from their families. When my daughter went to get her boarding pass she realized she had the wrong passport with her and panicked( started crying), she did not have time for me to bring to her passport to the airport. The Sunwing staff were very not sympathetic at all, they just said she was out of luck and that she could fly out tomorrow at a cost of $500.00. They did not try to calm her or her friend or find a solution to the problem. They ended up getting advise from the Air Canada and West Jet staff at the airport and a solution was found. The NEXTT TIME I BOOK, IT WONT BE WITH SUNWING!!!! THIS DOESN'T HAVE ANYTHING TO DO WITH A SPECIFIC AIRLINE. IF YOU DON'T HAVE THE PROPER IDENTIFICATION AND PAPERS TO TRAVEL INTERNATIONALLY, YOU WILL BE DENIED BOARDING. THERE WOULDN'T BE ANY POINT IN PEOPLE HAVING PASSPORTS AND ID IF THEY JUST LET EVERYONE "GO ANYWAYS." NUMBER ONE RULE OF TRAVEL - BE PREPARED.
27 February 2017 Guest
Guest : Luggage was broken into after checking in baggage at Punta cana on Feb 23. Flight back to Toronto. In Toronto we found bag opened with zipper broken and items missing! Sunwing and baggage crew all crooks. Never go to Dominican or fly sunwing SUNWING DOESN'T DO ANY OF THEIR OWN BAGGAGE HANDLING - THEY CONTRACT THE COMPANY AT THE AIRPORT WHO ALREADY DOES ALL THE BAGGAGE HANDLING.
25 February 2017 Guest
Luggage was broken into after checking in baggage at Punta cana on Feb 23. Flight back to Toronto. In Toronto we found bag opened with zipper broken and items missing! Sunwing and baggage crew all crooks. Never go to Dominican or fly sunwing
23 February 2017 Guest
luggage allowance if going for 2 weeks