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HOME ⇒ Airline and Airport Discussion Forum ⇒ Sunwing Airlines


Sunwing Airlines Discussion

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11 February 2015 09:02:00 Guest

Guest : If you can avoid Sunwing, it is best to do so. I just called Sunwing and talked to an agent and it was like talking to a CEMENT BLOCK WALL. Why bother. Sunwing THINKS, by offering you a dribble of what they call champagne everything is rosy. It seems Sunwing is unable to fly on schedule. It seems Sunwing is unable to land the plane smoothly. I am sure there is damage being done on these extreme rough landings. Obviously there is airframe or other damage being done on these rough landings so it is becoming an UNSAFE airline. Guest : If you can avoid Sunwing, it is best to do so. I just called Sunwing and talked to an agent and it was like talking to a CEMENT BLOCK WALL. Why bother. Sunwing THINKS, by offering you a dribble of what they call champagne everything is rosy. It seems Sunwing is unable to fly on schedule. It seems Sunwing is unable to land the plane smoothly. I am sure there is damage being done on these extreme rough landings. Obviously there is airframe or other damage being done on these rough landings so it is becoming an UNSAFE airline. Actually, if you do your research, a hard landing is better and preferred not only because the airplanes were DESIGNED for it, but also because the wheels get better grip on the Tarmac to help stop the aircraft, especially on a wet runway where the probability of hydroplaning and ending up in the ditch is high.

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05 February 2015 08:02:00 Guest

Anyone ever leave anything of value on the plain? Did you get it back?

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29 January 2015 07:01:00 Guest

Not defending Sunwing, but come on people. Okay..maybe I am a bit. All charter airlines sell or advertise DIRECT Flights. Direct flights just mean a flight from point a and b that may or may not involve a stop. YOU are confusing DIRECT with NON-STOP. So become informed when making choices.

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27 January 2015 06:01:00 Guest

we went to curacao on dec 14 with sunwing when we got to the resort the beach and breakwall were under construction, asked the sunwing rep to be moved to another resort. He said we couldn't be moved and we would have to deal with hotel manager who offered us a two day refund. We couldn't use the beach or see 2 inches into the water all week.we didn't go to a beach resort to look at the ocean. hotel said it really didn't ruin our holiday..When we got back sunwing rep here basically said the same thing, we would have to deal with hotel. . Not ever flying with sunwing.

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21 January 2015 04:01:00 Yves

Sunwing sucks big time! Flight WG579 on Jan 05th was late by 8 hours... and then we had to sit on the plane for an extra hour or so to wait for the plane to get refuelled... lost an entire day at the resort because of this. Did it get better on our way back... Nope! Plane was late by 7 hours... got home at 800am very tired and pissed off. If a Sunwing representative is reading... please offer more than a 75 $ voucher for future travel for all this trouble... and be transparent... don't push your flight by 1 hour for 8 consecutives times and blame it on "technical issue". Lack of planning and organization on your part shouldn't be at my expense. Our group of 10 have travelled many times with you and will not travel again with your shitty company unless proper compensation and transparency is given. Yves Scott

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19 January 2015 11:01:00 Guest

WORST AIRLINE EVER!

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17 January 2015 02:01:00 BC Guest

Guest : Sunwing flight 696 that was supposed to leave at 7:35pm last night is still delayed in Edmonton. There has been excuse after excuse. Why do we have no plane. Is it because there is no pilot and crew? Is it because the landing gear doesn't work? Are they actually bringing a plane fr om Toronto for us? Are there parts being delivered to fix the original plane? Wtf sunwing!! Your $15 late supper voucher (thanks but we ate already) and your $20 breakfast voucher doesn't cut it. We were delayed three hours waiting for a pilot. Who knows wh ere the original pilot was. Did he have too many new years drinks? Then after 3.5 hours we boarded the plane, flew around and around edmonton for 2hrs patiently waiting for an answer if we were going to Cuba or if we had to land back in Edmonton. Surprise...we landed back in Edmonton. 'Slept' on the cold airport floor as they didn't have enough blankets for everyone. Thanks for the muffin but I'd rather be on my bleeping vacation on the beach with a pina colada. It's now 10:13am the next day and I'm achy, tired and flat out pissed off. Apparently there is a plane here now but we will see if we board and leave for the sun. Sunwing ducks the big one. We better receive compensation for losing 1.5 days vacation. Rumor has it we may get a $100 travel voucher. Bite me.Interestingly we sat in YVR on the 2nd. Sunwings rep held our flight for two hours, waiting for pilot. When time to leave, rep said that they wanted to fly pilot to Edmonton then on to Varadero for us. HHHhMMMM, * guests directed flight to Cuba. Heard first hand how Edmonton left 18 hrs later, from 2 guys on flight. Yes, Sunwings, needs help to resolve issues, either via internet or a class action lawsuit. Share the info.

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16 January 2015 06:01:00 TPresley

This was my 3rd winter travelling to Cuba, and although I love the country, I have huge reservations about booking anything ever again with Sunwing! The resort was badly run down, dangerously * , inadequate plumbing with broken toilets and nothing but cold water, sewer/sulphur smell throughout the entire place, more amenities closed down than were open, and disgusting food even for Cuba! The resort staff sent us to view on our own several different rooms and one was no better than the other, one that they said was their best room, and yet it had NO water at all, NO air conditioner and NO light bulbs in any of the lights!! After allowing the resort 4 days to accommodate us with the basic amenities, we spoke to the Sunwing rep, who arranged for us to visit another resort that we could transfer to (albeit at an additional $800 cost) only to arrive there and find out there in fact was no availability! And in fact the Sunwing rep at this resort informed us there was NO availability anywhere in Cuba! At this point we still had another 10 days to endure and made the best of it by leaving the resort and going into Varadero almost daily to have things to do and places to have a meal. The additional cost of our Sunwing all inclusive holiday for taxi's and meals off the resort amounted to over $300.00. Needless to say we were and are very disappointed in Sunwings response to our complaints both while we were there and the lack of a response to our email upon returning home. Our next vacation will certainly be arranged through a Tour Operator with more willingness to ensure better customer satisfaction.

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13 January 2015 03:01:00 Guy Anderson

Booking reference 74693843 Jan 4-11 2015 Upon arrival in Varadero my suitcase was ripped and zipper was torn. I went to report this damage to the sunwing rep at the airport, they brushed me aside and told me to report the damage to the hotel representative. When I arrived at my hotel Villa Cuba all inclusive 4 star resort at 5am I was escorted to my room I was totally shocked to see, in no way was this a 4 star resort, there wasnt even a toilet seat on the toilet. I even paid an extra fee for the room upgrade, and had to wait for the Sunwing representative until 10am. I was appalled at the amount of cats that were roaming around freely in and out of the resort. I tried to show them the damage to my suitcase and yet again I get brushed aside. I then asked the Sunwing representative to move me to another hotel. Begrudgingly they did get me a room at another resort, RUI Veradero and left me on my own, and said to report the damaged suitcase to the next Sunwing representative, which I did at Rui resort and again got brushed aside. Never mind having to find a taxi to get me to the resort. In a business that is to be catering to vacationers this is the worst experience I have ever endured. I have never been on a vacation that the customer service was handled so poorly. It was like it didnt matter if I was there or not.

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12 January 2015 12:01:00 Guest

Claudia : Dec 24th, 2014 we arrived early to the airport, we knew about the long lines and we got to the airport at 7:00 am. Our trip was going to leave at 10:50 am. We were informed to wait until 8:00 am to register because the window was not open for our fight. We went inside, my children had breakfast already. We were informed we were going to leave at 12:35. We bought water and food for our kids. The restaurant in the airport told us Sunwing gives food voucher when the flights are delayed. We didnt receive anything, you know the airport doesnt even let any liquids inside and a plain water is more than $3.00 dollars so we spend quite a bit of money. At least if next time there is a delay offer complementary water. We ended up leaving past 1:00 pm. We arrived to our hotel around 6:45 pm, it was * and we just ate dinner at 8:30 and went to bed, we didnt enjoy that day at all and ended up being a expense of food. December the 31st, we ate breakfast and prepared to our way back home. We checked out at 11:00 am and waited for our bus that was supposed to arrived at 11:45. We were picked up almost an hour late. The day before, we decided to spend 90CUC and buy a VIP package thinking of the lines and some food for the kids. We found out and hour later that our flight was delayed. As we waited in the VIP lounge, we spoke to a flight attendant that came to the lounge she said all Sunwing representatives were outside but we were not allowed to go inside the airport, she suggested us to stay at the lounge, as there was nothing we could do. At 6:00pm customs of Cuba came to get us out the VIP room, and they said all the people were already bused to a Hotel to eat dinner and we had to wait for the bus. We spoke to SOSA, a Sunwing representative and he was not very happy we were still there. We said we were at the VIP lounge, because nobody had come to get us. We got there about an hour later than everyone else. They sent us to a Hotel to eat. (the trip going there and going back was tiring for us as adults as well as the kids) We didnt know the hotel which was huge and we got lost and took us around half and hour to get to the room. Although the hotel was very nice, We got eaten by mosquitos and we couldnt bring our repellent since you are not allowed to bring liquids in your carry on; therefore, it was in our luggage, which we were not allowed to bring with us. We ate and were picked up at 8:30pm tp go back to the airport to wait for the plane was ready. When we got back we lined up as the rest of the people did, we tried to enter the VIP room and our VIP was not valid anymore, big line and only 3 windows were open in customs at that time. We waited about 2 hours for our plane, and we were standing for a while since there was about 4 flights all crammed up into 2 gates. We finally boarded the plane around 11 pm. (originally it was scheduled at 3:35, Almost 8 Hours Wasted) I asked the Flight attendant for a Blanket or Pillow for my son; she said she cant do it; It was not fair to give to one and not to everybody. I ended up paying $20 for to blanket and a inflatable pillow. I found it very impolite; she shouldve tried to accommodate, the child was exhausted as well as I. Not just for me, there was many small children on the flight. They passed around survey and that would give $50 back if you filled it up. I fell asleep. At the end of the trip I asked for one to fill up and I was told Sorry, fill it up next time. Everyone should have been heard. We lost two days with delays and we couldnt even spend a very important day with our relatives. Trips back and forth leaving almost at midnight are not fair. It ended up being only 5 days at our hotel, because the first day was gone because of the delay since we all got there at 6:45 , and the last day, we had to leave early. I paid for 7 days. I got back to our home at 5:00am. Simply because the luggage took almost half an hour after everyone had arrived to the luggage area, to show up at the line. We planned to come back the 31st for a family and friends dinner. We had arranged that one of our friends will pick us up, but in the end for this big delay, we had to pay a $50 cab fee. We would like someone at Sunwing to address our Concerns. We received 2015 in mid-air, tired, hungry and cold instead of in company of our loved ones who had been waiting for us.

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10 January 2015 01:01:00 Guest

Guest : WG461. Delayed two separate times out of Punta Cana. Flying direct fr om Punta Cana to Edmonton from what my family booked. Get there and Edmonton is not on list only Hamilton ( which is wh ere the direct flight to Edmonton had a "Tech stop" or crew change and fuel up which everyone froze through.) If Sunwing is selling direct flights then make them direct. Also felt sorry for people getting "chewed out by one stewardess" for bags underseats. When the Sunwing pilots and works take up all the above storage. There were 4 of us on the same return flight from PC and quite upset how everything seem to start in SW PC and got a full head of steam on the way back .. only 4 hour delay .. yay!! Never again.

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08 January 2015 10:01:00 Guest

Enough is enough. With all of the comnents below, including my own horror story, if you still choose to do business with this company you deserve what you get! The best option is to speak loudly with your wallet and drive these scammers out of business. Again, you've been warned.

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07 January 2015 09:01:00 Guest

Not defending Sunwing at all, as I also had a less than satisfactory experience. However, what many travelers do not realize us that "Direct" usually means point A to Point B with the same airline, often with intermediate stops. "Non-Stop" however means Point A to Point B (final destination) with no stops in between. QCUOTE] Herb Hummel : We booked a return flight from Montreal to Puerto Plata with Sunwing Airlines. Both flights were supposed to be direct flights. I booked the flight because of this reason only. 1 week before the departure we received an e-mail that we would fly to Punta Cana first and then back to Puerto Plata. Flight # WG428. Consequently I phoned Sunwing Airlines and also send an e-mail to their Customer Service pointing out that I paid for a direct flight. The customer service person answering the phone, told us in a not very pleasant way, that this is what Sunwing can do and it is in their conditions. The e-mail request didn't get answered at all. I pointed out that at time of booking I spoke with the reservation agent and was told it would be a direct flight. Additionally arriving in Punta Cana we had to leave the plane (which we were assured it wouldn't happen) and re-board. Instead of a 5 hour flight we needed 9 hours .If I add up the costs (we had to pay seperate for everything), the customer service and the treatment in general, this was my last trip with Sunwing. I wouldn't recommend this airline at all.

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06 January 2015 11:01:00 Guest

WG461. Delayed two separate times out of Punta Cana. Flying direct fr om Punta Cana to Edmonton from what my family booked. Get there and Edmonton is not on list only Hamilton ( which is wh ere the direct flight to Edmonton had a "Tech stop" or crew change and fuel up which everyone froze through.) If Sunwing is selling direct flights then make them direct. Also felt sorry for people getting "chewed out by one stewardess" for bags underseats. When the Sunwing pilots and works take up all the above storage.

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06 January 2015 07:01:00 Guest

Sunwing 262 - Sunwing Operations Go ahead Ops, 262 Redirect to CYXX and fill up with JetB Ops, 262 confirm redirect to CYXX for fuel. We can confirm fuel ok to YVR. Negative 262 we need full tanks from CYXX then proceed YVR Roger 262 will contact Flight Control and inform filling up at CYXX Negative 262 inform control you will need to divert to CYXX for direct landing due to approaching minimum fuel requirements. Later... Ops 262 262 this is operations go ahead 262 refueled but now working out safe runway length for current weight. Ops 262 Go ahead 262 4000 lbs overweight for runway 06 CYXX 262 stand by 262 Ops 262 Have first two cans removed from aft hold Ops 262 confirm removal of two freight cans from aft hold Confirmed read back is correct Ops did we just divert and trade luggage for cheap gas? Ops? Later: Abbotsford Ground Sunwing 262 with information Foxtrot ready to taxi runway 06

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06 January 2015 05:01:00 Guest

I have had two vacations ruined by Sunwing. Like the latest, they ran out of fuel on the way back to Vancouver and had to put into Victoria airport. They dumped us overnight in a * closed airport while the crew went home! No compensation for that one. Another flight nine hours late taking off to go down on vacation to Mexico and about eight hours late coming home from Mexico. I will never travel with them again!

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05 January 2015 11:01:00 Guest

I returned from Aruba yesterday WG715 and there was a delay departing Aruba by 1 1/2 hrs and a delay at Pearson of 2 1/2 hours. Its appears the baggage handlers did a Wildcat Strike. What a crazy mess!!

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04 January 2015 03:01:00 Karen

Viper59 : Someone needs to hire a lawyer to investigate the significant number of contract breaches and ineptitude of the Sunwing organization and their employees to determine if this is worthy of a class action suit. I totally agree. We had an excellent time in Jamaica over the Christmas break but getting there and back with Sunwing was a total nightmare. The planes are dirty and cramped. On the return flight two of the attendants were very immature. After an hour delay and people waiting on the plane for other passengers to get through security, many passengers were hungry. The delayed passengers got on the plane with food. I explained to one of the attendants that lots of people hadn't eaten since early in the morning, had stood in line and now were waiting on the plane for an hour. She finally gave out some water. About an hour into the flight we were able to purchase some chips and two hours in we finally got a burned sandwich. This was after I asked when we would get fed and she said the meals were cooking. My daughter went to the back to get more water and heard the attendant say, "Well I better get the meals out before I get yelled at." As I waited for the bathroom at one point during the flight two of the attendants were at the back chatting about their performance reviews and were complaining about them - well I could have added a few comments to those reviews that is for sure. I will avoid Sunwing from now on and if there is a class action suit - count me in - I will supply a more detailed account of our horrible journey.

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03 January 2015 10:01:00 Herb Hummel

We booked a return flight from Montreal to Puerto Plata with Sunwing Airlines. Both flights were supposed to be direct flights. I booked the flight because of this reason only. 1 week before the departure we received an e-mail that we would fly to Punta Cana first and then back to Puerto Plata. Flight # WG428. Consequently I phoned Sunwing Airlines and also send an e-mail to their Customer Service pointing out that I paid for a direct flight. The customer service person answering the phone, told us in a not very pleasant way, that this is what Sunwing can do and it is in their conditions. The e-mail request didn't get answered at all. I pointed out that at time of booking I spoke with the reservation agent and was told it would be a direct flight. Additionally arriving in Punta Cana we had to leave the plane (which we were assured it wouldn't happen) and re-board. Instead of a 5 hour flight we needed 9 hours .If I add up the costs (we had to pay seperate for everything), the customer service and the treatment in general, this was my last trip with Sunwing. I wouldn't recommend this airline at all.

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03 January 2015 08:01:00 Guest

Sunwing flight 696 that was supposed to leave at 7:35pm last night is still delayed in Edmonton. There has been excuse after excuse. Why do we have no plane. Is it because there is no pilot and crew? Is it because the landing gear doesn't work? Are they actually bringing a plane fr om Toronto for us? Are there parts being delivered to fix the original plane? Wtf sunwing!! Your $15 late supper voucher (thanks but we ate already) and your $20 breakfast voucher doesn't cut it. We were delayed three hours waiting for a pilot. Who knows wh ere the original pilot was. Did he have too many new years drinks? Then after 3.5 hours we boarded the plane, flew around and around edmonton for 2hrs patiently waiting for an answer if we were going to Cuba or if we had to land back in Edmonton. Surprise...we landed back in Edmonton. 'Slept' on the cold airport floor as they didn't have enough blankets for everyone. Thanks for the muffin but I'd rather be on my bleeping vacation on the beach with a pina colada. It's now 10:13am the next day and I'm achy, tired and flat out pissed off. Apparently there is a plane here now but we will see if we board and leave for the sun. Sunwing ducks the big one. We better receive compensation for losing 1.5 days vacation. Rumor has it we may get a $100 travel voucher. Bite me.

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03 January 2015 08:01:00 Guest

Good luck if Sunwing looses your baggage. No compensation, no 'we are sorry' and can't reach them by phone. Will want to avoid them in the future.

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03 January 2015 08:01:00 Edmonton Guy

Supposed to leave for Cuba at 19:35. Sunwing announced flight delayed to 21:00. Then announced delayed to 22:00. They say the crew didn't show up. At 22:45 they announce all ready except the captain. Inspiring. Got all this from my wife who has been at YEG for over six hours.

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03 January 2015 03:01:00 Guest

Viper59 : Someone needs to hire a lawyer to investigate the significant number of contract breaches and ineptitude of the Sunwing organization and their employees to determine if this is worthy of a class action suit. YES, that's right, I wish I knew how to do that. About 10 yrs ago, someone I met at a resort took them to court and got a full refund. They told me it wasn't that hard to do.

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03 January 2015 03:01:00 Guest

If you can avoid Sunwing, it is best to do so. I just called Sunwing and talked to an agent and it was like talking to a CEMENT BLOCK WALL. Why bother. Sunwing THINKS, by offering you a dribble of what they call champagne everything is rosy. It seems Sunwing is unable to fly on schedule. It seems Sunwing is unable to land the plane smoothly. I am sure there is damage being done on these extreme rough landings. Obviously there is airframe or other damage being done on these rough landings so it is becoming an UNSAFE airline.

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03 January 2015 12:01:00 Claudia

Dec 24th, 2014 we arrived early to the airport, we knew about the long lines and we got to the airport at 7:00 am. Our trip was going to leave at 10:50 am. We were informed to wait until 8:00 am to register because the window was not open for our fight. We went inside, my children had breakfast already. We were informed we were going to leave at 12:35. We bought water and food for our kids. The restaurant in the airport told us Sunwing gives food voucher when the flights are delayed. We didnt receive anything, you know the airport doesnt even let any liquids inside and a plain water is more than $3.00 dollars so we spend quite a bit of money. At least if next time there is a delay offer complementary water. We ended up leaving past 1:00 pm. We arrived to our hotel around 6:45 pm, it was * and we just ate dinner at 8:30 and went to bed, we didnt enjoy that day at all and ended up being a expense of food. December the 31st, we ate breakfast and prepared to our way back home. We checked out at 11:00 am and waited for our bus that was supposed to arrived at 11:45. We were picked up almost an hour late. The day before, we decided to spend 90CUC and buy a VIP package thinking of the lines and some food for the kids. We found out and hour later that our flight was delayed. As we waited in the VIP lounge, we spoke to a flight attendant that came to the lounge she said all Sunwing representatives were outside but we were not allowed to go inside the airport, she suggested us to stay at the lounge, as there was nothing we could do. At 6:00pm customs of Cuba came to get us out the VIP room, and they said all the people were already bused to a Hotel to eat dinner and we had to wait for the bus. We spoke to SOSA, a Sunwing representative and he was not very happy we were still there. We said we were at the VIP lounge, because nobody had come to get us. We got there about an hour later than everyone else. They sent us to a Hotel to eat. (the trip going there and going back was tiring for us as adults as well as the kids) We didnt know the hotel which was huge and we got lost and took us around half and hour to get to the room. Although the hotel was very nice, We got eaten by mosquitos and we couldnt bring our repellent since you are not allowed to bring liquids in your carry on; therefore, it was in our luggage, which we were not allowed to bring with us. We ate and were picked up at 8:30pm tp go back to the airport to wait for the plane was ready. When we got back we lined up as the rest of the people did, we tried to enter the VIP room and our VIP was not valid anymore, big line and only 3 windows were open in customs at that time. We waited about 2 hours for our plane, and we were standing for a while since there was about 4 flights all crammed up into 2 gates. We finally boarded the plane around 11 pm. (originally it was scheduled at 3:35, Almost 8 Hours Wasted) I asked the Flight attendant for a Blanket or Pillow for my son; she said she cant do it; It was not fair to give to one and not to everybody. I ended up paying $20 for to blanket and a inflatable pillow. I found it very impolite; she shouldve tried to accommodate, the child was exhausted as well as I. Not just for me, there was many small children on the flight. They passed around survey and that would give $50 back if you filled it up. I fell asleep. At the end of the trip I asked for one to fill up and I was told Sorry, fill it up next time. Everyone should have been heard. We lost two days with delays and we couldnt even spend a very important day with our relatives. Trips back and forth leaving almost at midnight are not fair. It ended up being only 5 days at our hotel, because the first day was gone because of the delay since we all got there at 6:45 , and the last day, we had to leave early. I paid for 7 days. I got back to our home at 5:00am. Simply because the luggage took almost half an hour after everyone had arrived to the luggage area, to show up at the line. We planned to come back the 31st for a family and friends dinner. We had arranged that one of our friends will pick us up, but in the end for this big delay, we had to pay a $50 cab fee. We would like someone at Sunwing to address our Concerns. We received 2015 in mid-air, tired, hungry and cold instead of in company of our loved ones who had been waiting for us.

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02 January 2015 10:01:00 Guest

Stuck in Cuba airport on New Year's eve. The worst time for me my kids and family.flight 239 from Cayo Guillermo. NIGHTMARE! !!!!

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02 January 2015 09:01:00 Viper59

Someone needs to hire a lawyer to investigate the significant number of contract breaches and ineptitude of the Sunwing organization and their employees to determine if this is worthy of a class action suit.

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01 January 2015 12:01:00 Guest

Sunwing is more like dead wing........ Go to hell

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01 January 2015 12:01:00 Guest

Bad service !!!!

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01 January 2015 12:01:00 Guest

The worse worse airline ever to travel. We were asked to be at boarding at 130 pm shortly after they announced the delay until 630 pm due to engine problem.. That's 5 hours delay!!!!!!!!! Today is New Year's Eve and we will arrive just before midnight .... We booked plans for my kids and my brother engagement party!!!!!!!! This is outrageous. This is not just me but I hear the same issues everyone I ran into.....

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01 January 2015 12:01:00 Guest

The worse worse airline ever to travel

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31 December 2014 06:12:00 Guest

sunwing is a liar, airplanes are these very old, crappy and smelly planes. And cuba people are bad too. Sunwing did not communicate well with people in cuba. So basically we did not get what we should get and no one is going to deal with it.

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30 December 2014 05:12:00 Guest

We just recently flew from Kitchener to Mexico for a Sunwing vacation. I have to say that I was generally satisfied with the service from Sunwing. I know they are trying to do a lot with a budget charter airline. The staff were pleasant. The planes were typical. The real complaint is with the airline food. The bistro sandwiches (pizza or Montreal smoked meat) were horrible! The food is too complicated for most people to like. I'd much rather have received a choice of egg or tuna sandwich (maybe on a croissant) and some kind of nice fruit.

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27 December 2014 11:12:00 Margaret P.

Three days before we were to leave on an 11 day vacation to Mexico our agent called to tell us our trip was cancelled but we could go to a resort Sunwing had picked out for us! We had booked into a NEW resort at Akumal. The resort they were sending us to was close to Cancun! With no beach! Since it was too late to cancel our holidays we went to the airport on the desingated day. Boarded the plane. Then we're told the plane wasn't working and we would have to get off and wait until another plane was found. Two and a half hours later we finally re boarded and we're on our way. Got to the Resort Sunwing had picked and I started to cry at the check in.We had booked an ground floor oceanfront room. We were receiving a room on the forth floor! Management upgraded us to a swim out suite but still no where near the beach! As it is now evening we go for a drink. Mosquitos went nuts on my husbands legs. The next day we went straight to the Sunwing rep. Called our original resort and found out that the resort was open but it had no allotments for Sunwing! So Sunwing refused to let us go there! Took our money no problem when they were advertising that resort. So we went to the Internet and researched resorts that didn't have mosquitos and we're flat, as my husband has a bad back. After 6 calls we finally found another resort that wasnt full.For only!! $410.00 and a $45.00 cab ride we transferred the next day to another resort. New resort was fantastic and had everything we needed for an amazing holiday. On the way to the airport our Sunwing van broke down in the middle of a mangrove Swamp. Almost missed our flight! Had to pay $40 each so we could sit together. The mother and two daughters behind us weren't so lucky! Because we were so late they had to sit separate! Never again Sunwing! The only reason I had booked with them was because they were the only company going to the resort we wanted. It was just not worth the hassle and stress they put you through when you want to unwind and relax on a vacation. A nightmare company!

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18 December 2014 03:12:00 Guest

Hi, I was also on this flight from London to Toronto. Did you have any joy in claiming compensation? I've put in a claim but Sunwing are claiming that the flight was only an hour late. Unbelievable! Richard : Short review: Terrible, never fly with Sunwings, whatever you save is not worth it. Long review: My partner and I booked a flight with Sunwings which was billed as a 'direct' flight fr om Glasgow in the UK to Toronto. About two weeks before departure we were informed the flight was being rescheduled to instead travel via London Heathrow and the new arrival time would be a few hours later. This made an onward connection we had booked in Toronto extremly tight for us. This point was moot however, as on arrival at Glasgow airport on the day of the flight we were told the flight was now delayed 23 hours. We were informed this by a letter given to us by airport staff as no Sunwings staff were actually present. Sunwings organised a hotel for all the passengers (note that under EU law they are obliged to pay for such accomodation and meals during delays). The hotel staff told us that they quite often turn up with coach loads of passengers. The airport staff also said they could not remember a time when the flight actually went direct to Toronto, and having checked a few subsequently, they very rarely if ever seem to. The cabin staff for Sunwings appeared to possibly be some sort of agency staff rather than Sunwings employees. The next day we were brought back to the airport and proceeded to wait for the flight which was delayed a further hour. This was partly because the flight was shared with passengers only travelling to Heathrow. These passengers had no allocated seats, but strangely it was thought a good idea to let them board first. This meant they naturally sat wh erever they wanted, so that when the Canada passengers boarded there was quite a lot of confusion, since they had allocated seats, but people were already sitting in them. The plane was average, there were films, but only a single screen at the front of the aisle in the middle. Leg space was tight. We arrived several hours later than the predicted (delayed) arrival time. We had rebooked our connecting flight, but missed the new flight as well, and had to buy another one at Toronto. All in all, it was one of the worst experiences I've had with an airline. I would never fly with them again, it was not worth whatever I saved, whcih wasn't that much. Only fly sunwings if you really do not care about when you arrive at your destination, and what route you take to get there. If you have travelled with Sunwings on a flight with a departure or arrival point in the European Union and been delayed, you may be entitled to compensaton of up to 600 euros under EU law. For more information on this simply do a google search for 'flight delay compensation EU' and you will get several useful links. Sunwings can be fined 5000 euros per passenger if they refuse to pay.

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03 December 2014 12:12:00 Guest

My husband and I took a Sunwing holiday to Cancun for a wedding. The flight was normal, it was okay. Terrible airline food but that's expected. When we landed at the Cancun airport we sat on the plane for 1 hour 45 minutes, it was Saturday and it was busy. They finally brought a set of stairs and took us by bus to the airport terminal. The first line was long but not as bad as I have heard. We waited for almost 5 hours for our luggage. We watch all the luggage carousels fill and empty. The luggage pickup area emptied 3 times before we got our luggage. When a plane arrives 3 hours after me, why do they get their luggage before me? There are people with children and old people with no food or water waiting! Horrible, no one communicated with us, some passengers felt like prisoners waiting for luggage. Finally our luggage arrived; 5 hours after landing and we can finally get the bus to our hotel. My husbands luggage got damaged. Another lady on our bus; the bus drove over her suitcase (her suitcase was fine when she got it from the airport) but the bus drove over it; idots! Her toiletries exploded all over the dress she was to wear to her daughters wedding in 3 days! My husband booked a round of golf for 8 people through Sunwing. The Sunwing representative sold them 18 holes with food and beverages included. They get there to sign in and have troubles. The golf course wont honor the deal. They fought with the golf course for 45 minutes. The golf course said that Sunwing-Nexus had not renewed their contract, it expired Oct. 31, 2014. The golf course couldn't be sure that Sunwing would pay them. This is terrible business! They finally got to play but had to pay for food and drinks which sucked because some of the guys had no money because it was suppose to be all included. And because of the delay starting the round, they never got to finish all 18 holes. And never got reimbursed or any money back from Sunwing. Horrible! They booked another round of golf for early morning. They told the sunwing rep that our friend is getting married and the groom and the groomsmen wanted to play 9 holes somewhere close by the hotel. A 5 minute drive to the golf course was really a 30 minutes drive down the hi-way, not what they asked for! The good thing is that this time they had food and drink but it was too far away, not what they asked for. Idiot! The line up for Sunwing at the airport to check in was horrible. We waited in line for 2 hours. All the other airlines were not this long. And because of this our flight was delayed by 1 hour. When we finally boarded the plane the pilot said we were waiting for 2 more people. then when they arrived, the pilot said they are trying to locate 15 pieces of missing luggage! OMG! I will never fly on a Saturday again. And I will never fly with sunwing to mexico again. Mexico obviously hates Sunwing; luggage fiasco showed that right away.

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07 November 2014 07:11:00 Heartbreaking

We booked a very large group through Sunwing for our desintation wedding. The list of issues with Sunwing is extremely long. I am not going to go into details but I wouldn't reccomend them to my worst enemy. After they have you and your guests' money, they will become completely unresponsive, lazy and unproffessional. At no time will you feel like a valued customer who is providing them business, you will feel like a burden. Our group spent over $100k with them. We were extrememly lenient with them. We were polite and accepting of all the issues but after the deposit process, not one thing went smoothly or according to plan. It was a very stressful, worrisome and offensive experience. Prior to this, we had always enjoyed travelling with Sunwing but they simply don't have resources, people, practices or respect in place to directly handle very large group bookings. If you must book with them, do not book directly, use a travel agent! They are in no way concerned about their reputation or the satisafaction of their customers and their staff are not trained to be professional and helpful. We will most likely never travel with Sunwing again if up to us.

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07 November 2014 06:11:00 Don'y Ruin Your Wedding with Sunwing!

The list of issues with Sunwing is extremely long. I am not going to go into details but I wouldn't reccomend them to my worst enemy. After they have you and your guests' money, they will become completely unresponsive, lazy and unproffessional. At no time will you feel like a valued customer who is providing them business, you will feel like a burden. Our group spent over $100k with them. We were extrememly lenient with them. We were polite and accepting of all the issues but after the deposit process, not one thing went smoothly or according to plan. It was a very stressful, worrisome and offensive experience. Prior to this, we had always enjoyed travelling with Sunwing but they simply don't have resources, people, practices or respect in place to directly handle very large group bookings. If you must book with them, do not book directly, use a travel agent! They are in no way concerned about their reputation or the satisafaction of their customers and their staff are not trained to be professional and helpful. We will most likely never travel with Sunwing again if up to us.

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05 November 2014 07:11:00 Guest

My wife and I were also in the predicament described accurately by this other guest. To further complicate the situation my wife was pregnant, and she needed to eat regularly. Before departing the hotel at 4:30 am there was no food available, and as said the what was served on the plane was inedible. As a result my wife became violently ill on the flight, adding to the distress. I have emailed Sunwing.Signature several times and get nothing but curt replies that make me want to tell EVERYONE NOT to use this airline. The plane we flew back on had FOUR separate mechanical failures on one flight path. Clearly this is not something that as beyond the control of Sunwing. The pilot him self announced to all the passengers that in 30 years of flying he had not had this many problems with a plane. DO NOT USE THIS AIRLINE, MECHANICAL ISSUES AND POOR SERVICE AFTER A PROBLEM. THIS IS A BAD WAY TO TREAT CUSTOMERS. Guest : These past few days were probably the worst I have ever experienced with an airline. We flew Edmonton to puerto Vallarta on sept 24 and we were delayed leaving. Not by much but we sat on the Tarmac waiting with no answers for almost an hour. Once we finally got to our destination we were very happy with the resort. We had a great time... And then came time to fly home. What a cluster f**k. We were on our way to catch our shuttle when a sunwing rep let us know that we were going to experience a long delay. Keep in mind this was an hour before we were supposed to be in the shuttle. We were told to check back at 11:00pm to see when we would be leaving. We were supposed to land in Edmonton 11:55 that night. Ok fine we get an extra vacation day in Mexico. We were all picked up at 4:30 am to get to the airport for our 7:30 flight. We all board and then nothing. Nothing for 2 hours as we all sit on the plane waiting for answers. While we sit there we are served the previous days food which was horrible. Finally they tell us they don't know how long the delay will be so we were all to get off the plane. At this point everyone was exhausted and had had enough. No food vouchers no nothing from the airline. When we checked in we were given a $150 travel voucher... Ya because I'm really going to travel with them again. We waited until almost noon to leave. Then came the wait in Vancouver. Oh by the way... Don't assume you have a direct flight just because that's what it looks like when you book. We found out after the fact we had a layover. They tell us it will be half an hour. Well we sat there for an hour and a half. Once again nobody saying anything. We finally made it back to Edmonton at almost 7pm. The flight attendants did the best they could with what information they were given. It was just a very frustrating experience all around. Really think hard if saving a few bucks on your trip is worth the hassle. Guaranteed you'll have a huge one.

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27 October 2014 10:10:00 Kim Peterson & Nick Richards

NEVER book a wedding with sunwing vacations, they screwed our entire wedding up, they forgot to book people (including the bride and groom) they were randomly charging our guess credit cards, they wouldn't return any of our calls, we had to ask them two weeks before the wedding for itineraries because the never sent them and no one knew what was going on, it has been a total nightmare!!!!!!!

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17 October 2014 05:10:00 Guest

Hi, I'm on my honeymoon as we speak (type). My date to return was imputed incorrectly for the specific dates of my honeymoone by the booking agent. It seems like sunwing will not do anything to help us get on the flight we originally provided to the agent and paid for. They want to charge us $800 on top of almost $2300 we paid for the package. The booking agent is working hard to have this issue resolved, but sunwing only wants more money....I will provide an update soon, on how this all plays out! Will sunwing step-up or step on us???

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03 October 2014 07:10:00 Guest

These past few days were probably the worst I have ever experienced with an airline. We flew Edmonton to puerto Vallarta on sept 24 and we were delayed leaving. Not by much but we sat on the Tarmac waiting with no answers for almost an hour. Once we finally got to our destination we were very happy with the resort. We had a great time... And then came time to fly home. What a cluster f**k. We were on our way to catch our shuttle when a sunwing rep let us know that we were going to experience a long delay. Keep in mind this was an hour before we were supposed to be in the shuttle. We were told to check back at 11:00pm to see when we would be leaving. We were supposed to land in Edmonton 11:55 that night. Ok fine we get an extra vacation day in Mexico. We were all picked up at 4:30 am to get to the airport for our 7:30 flight. We all board and then nothing. Nothing for 2 hours as we all sit on the plane waiting for answers. While we sit there we are served the previous days food which was horrible. Finally they tell us they don't know how long the delay will be so we were all to get off the plane. At this point everyone was exhausted and had had enough. No food vouchers no nothing from the airline. When we checked in we were given a $150 travel voucher... Ya because I'm really going to travel with them again. We waited until almost noon to leave. Then came the wait in Vancouver. Oh by the way... Don't assume you have a direct flight just because that's what it looks like when you book. We found out after the fact we had a layover. They tell us it will be half an hour. Well we sat there for an hour and a half. Once again nobody saying anything. We finally made it back to Edmonton at almost 7pm. The flight attendants did the best they could with what information they were given. It was just a very frustrating experience all around. Really think hard if saving a few bucks on your trip is worth the hassle. Guaranteed you'll have a huge one.

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03 October 2014 06:10:00 Guest

as far as the National aircraft goes... it was a wet lease as we needed it because a new aircraft from Boeing was delayed... Same as Air Canada using Euro Atlantic from Portugal because of new aircraft delivery delays... so... bottom line.. you're an idiot to speak of things you know nothing of.... just sayin! hmmm no one bitching about AC doing it... Guest : Guest : My husband and I just got back from a wonderful vacation...the hotel was amazing, the only regret flying with SUNWING. We had a horrific experience a year ago and we recieved vouchers, so wanting to use them I went ahead and thought i would give sunwing one more opportunity. WHAT A MISTAKE. I prebooked my seat on WG730 to Jamaica on June 21 four hours before my flight. There was no indication of a delay. So we drove almost 2hours to get to the airport to find out there was a delay so instead of flying out at 5pm we would fly out at 3am. The staff at Toronto Airport Sunwing were running around like chickens without their heads on. They were giving us all different stories and it was so disorganized. They told us at first we had to drive back and come back later!!!! Are you kidding??? Finally someone with common sense sent us to Sheraton to stay for a few hours. Little did I realize that the Sunwing Rep had KEPT OUR PASSPORTS!!!! I didn't realize this until the next days at 1am when going to the airport. I had a major panic attack thinking I had lost them. Sunwing had my cell phone number on record as well as they knew we were at the Sheraton. Why did no one contact us?? All this frustration just left a horrible taste in my mouth. What horrible customer service. How is this company surviving??? On top of that they give you a voucher for 75$ each ( also note one voucher can be used PER booking so my husband and I will only be able to use ONE voucher) what a joke. Then as we go to come home we are not on a SUNWING plane but NATIONAL??? with no audio and much smaller seats. What is wrong with Sunwing?? I gave them one last opportunity and yet again they blew it. Sorry Sunwing not only will I never travel with you but am never recommending you and I work in the Customer Service Industry myself. The repuation you are giving your company is horriic.

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20 September 2014 03:09:00 Unhappy customer

It was wonderful of Sunwing to rescue their customers in Cabo, however, what about there other customers who had vacation packages departing that day! They took the plane that we were supposed to depart on and then lied to us all day as to when we would be leaving Vancouver, staff knew nothing, travel agency could not or would not help. After at least 12 hours of uncertainty we gave up on the flight ever departing and returned home. We will never deal with Sunwing or Flight Center again.

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19 September 2014 03:09:00 Guest

Sunwing Airlines Sends in First International Rescue Flights to Repatriate Over 350 Canadians Stranded in Los Cabos, Mexico Following Category 3 Tropical Storm Odile TORONTO, ON--(Marketwired - September 17, 2014) - This morning saw the arrival of the first international rescue flight at Los Cabos International Airport, bringing with it much needed food, water and medical supplies. The plane was the first repatriation service to land at the airport following its closure since Sunday when category 3, tropical storm Odile blasted the Mexican Baja California peninsula with gusts of wind of up to 125mph and over six hours of heavy rain. At 4:05 PM local time, the plane departed towards Vancouver bringing with it 190 passengers (including 5 infants) forced to abandon their vacation after the impact of the tropical storm, which included at least 35 Canadians who had booked with another carrier. The second service, currently on the ground at Cabo San Lucas airport awaiting the arrival of remaining customers, will depart for Toronto later this evening and is also expected to return home at full capacity, also repatriating Canadians who had not originally booked with the airline. Earlier today, the airline had outlined its plan to bring all of its 306 customers stranded in Los Cabos home on two dedicated rescue flights; one destined for Toronto and the other to Vancouver. Both flights are being operated on Boeing 737-800 aircraft with 189 passenger seats. Mark Williams, President for Sunwing Airlines commented, "Following tropical storm Odile hitting Los Cabos and Cabos San Lucas on Sunday evening, our team has been working tirelessly to enable the swift repatriation of our customers currently stranded there. While communications have been difficult, we have managed to maintain regular contact with our personnel in resort who have confirmed that all our passengers are safe and secure. We are extremely pleased to be the first carrier to have been able to arrange international rescue flights and bring in much needed food, water, and medical supplies. Along with ensuring our own customers' travel home safely, we aim to run both services at full capacity to repatriate as many other Canadians currently in the area as we are able to." All of Sunwing Airlines' outbound services from Canada to Los Cabos have been cancelled until the end of the month. Regular travel advisory updates are being posted on www.sunwing.ca, www.flysunwing.ca and www.signaturevacations.com. As an additional gesture the airline will also be offering compensation to customers whose vacations were curtailed by this storm.

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31 August 2014 02:08:00 Guest

Sunwing needs to change its policy on undisciplined rude and out of control passengers. Why fly back to Toronto or Canada when a Cuban Mexican or Panama jail is closer? Bring some tie wraps, cuffs, and enlist passengers help to hog tie them. Then they can see a jail in anther country where there is no coddling for belligerent stupidity. Di it a couple of times, CBC will advertise it and problems, staff aggravation and customer satisfaction will all be more favorable.

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29 August 2014 04:08:00 Guest

The second time in a month that Sunwing has decided to return a plane to Toronto with a fighter jet escort. This time because two girls have a couple of drinks and light a cigarette. The last Sunwing flight I was on the flight crew was extremely rude, ridgid and authoritarian. They seem to be trained to start confrontations, escalate them, then overreact like they just did again. I'll never fly with them again

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27 August 2014 04:08:00 Jess

Just thought I'd join in on the lovely comments I'm seeing about Sunwing. Trying to fly back home from a week long vacay to Vancouver and Sunwing apparently doesn't want me to leave! Wasn't properly informed of the almost 6 hour delay to Toronto (11:30pm to 5:15am?!), then they pushed it to 7:20am and finally at 2:45am it got pushed to over 8 hours for 7:50am. Luckily, I got my family out here to pick me up again the second I found out about this ludicrous "delay", but I'm guessing others weren't so fortunate. Now I get to pay for a cab to drive me back to the airport at an early hour and get to stand around in the same clothes as yesterday in hopes of getting on a plane at a decent time. I'm insanely mad but know that there's really no point in yelling at their staff, since they're not directly to blame. And from what I'm reading, I really don't want a credit to anything sunwing related bc I will never fly them again! So in solidarity, we should all spread the word to friends and family NEVER to fly or book with them a again. That's the only way to stick it to them, considering I've been seeing nothing but bad reviews about them and their customer service. You definitely get what you pay for with this company!

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20 August 2014 05:08:00 Guest

I'm not impressed to find out that our flight to Puerto Plata is now stopping at Jamaica, thus making our time on the plane 6 hr 35 mins, losing pretty much a day of our vacation. Originally we were to leave at 6:20am & arrive in PP around 10:30am ish but not not until 2:35pm, ugggg!

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19 August 2014 04:08:00 Jesse

Awesome airline! Great service.

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