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Sunwing Airlines Discussion
Let me guess.. Starfish, Cayo Santa Maria? Just back from Cuba : Just back from CUBA SUNWING lied about there being no reported issues at resort NO water is a healthy Ana safety issue... I reported the unsanitary conditions and the illness we have and medicated for as well as three others in a FB group at same place as us reported to SUNWING and last night they said no complaints received at all when called and asked them so they outright lie to clients DO not give your hard earned me ey to SUNWING avoid them they lie about everything. No water on resort hardly any flushing toilets no sanitation options etc is hardly "no complaints no issues" I'll never trust SUNWING again. Plus too many complaints about them in BBB to count.
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Sunwing Feb 27 Flight 466 and 467 YVR-Punta Cana We will never fly with this cheap, lying bunch ever again. This was our third and last time flying Sunwing to the Caribbean. Flight 466 from Vancouver to Punta Cana Feb 27, 2017 took 7 hrs and 50 minutes. This 737 should have been mothballed or donated to a museum. Dirty, worn and tired describe it. Cramped leg room, garbage food, terrible service. Flight 467 from Punta Cana to Vancouver Mar 13/2017 on a newer 737 took only 12 freakin hours. They never told anyone about re-fuelling or crew change in Toronto. We were told about the re-direction by the captain, because the miserable attendants would not answer any questions. So they divert the plane to a snowbound Toronto airport to save fuel and change a crew???? Get real Sunwings, you are pathetic liars. Before booking this vacation I called Sunwing to ensure that the flight was direct with no diversions or stops. I was told that there were no planned stops and the flight was direct. Lies lies…this is the 2nd time this company has done this to save money and inconvenience customers. It will be the last. The relief crew from Toronto were about as friendly and helpful as an SS guard at a German POW camp. Bored, rude and useless come to mind. Buyers beware. This is the worst airline out there.
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What a piece of * airline!!! After booking I heard that check-in at Pearson was horrible unless you purchased a premium package...$60 per head. You can only bring 5 kg carry-on. This is the first time in my life I have checked baggage for a four day trip! If your package includes a car be prepared to pay more money when you pick it up...more nickel and diming. I thought the hotel was OK until I got BED BUG bites!!!! Flights were delayed both ways. No room in the seats. 1990's video system despite being new planes. Warm beer!!! I will warn anyone I know to stay away from this rip-off piece of junk vacation crushing business. You are better off going with real airlines. Despite what people might say I have take Air Canada 100's of times it's like a 2017 BMW compared to a 1986 Chrysler (at the same price!!!).
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I recently bought a travel package for my family through Itravel 2000. At the time of booking we did an upgrade for the room at which time I was given a price. As we continued the discussing the flight departure times from Toronto as well as the return flight I elected to pay an additional $724.05 for earlier departure and return times. This was done to maximize the time at the resort as well as return earlier to get my kids home at a more reasonable hour for their age. Sunwing has now cancelled those flights and bumped our travel times to essentially what was the earlier set of flight times and refusing to refund the difference of what I paid for flights that no longer exist. ITravel has tried to resolve this and get a refund of the extra funds but Sunwing will only offer free seat selection and turn down all other compromises. Itravel in an email today has told me there is nothing else they can do and I have to take my complaints to Sunwing. I would like to get this story out there so folks can avoid paying extra for services they will not receive.
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I just came from Caribbean vacation Sunwing don't care about our comfort and safety as leg space they are horrible. I will avoid flying sunwing ever.
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no one answers. My luggage has been lost since Feb 16th. It was a direct flight from VRA to YOW. Several emails and several calls have not been answered. I went to YOW airport and finally got a person to help me. Last Sunday, my bag was in YYZ. This is Tuesday, Feb 28, still no bag. No one answers from that company so what recourse do I have?
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guests : This airline is probably the worst for customer service. Yesterday, my daughter who is 18 and a friend were travelling to cuba for their first adventure travelling away from their families. When my daughter went to get her boarding pass she realized she had the wrong passport with her and panicked( started crying), she did not have time for me to bring to her passport to the airport. The Sunwing staff were very not sympathetic at all, they just said she was out of luck and that she could fly out tomorrow at a cost of $500.00. They did not try to calm her or her friend or find a solution to the problem. They ended up getting advise from the Air Canada and West Jet staff at the airport and a solution was found. The NEXTT TIME I BOOK, IT WONT BE WITH SUNWING!!!! THIS DOESN'T HAVE ANYTHING TO DO WITH A SPECIFIC AIRLINE. IF YOU DON'T HAVE THE PROPER IDENTIFICATION AND PAPERS TO TRAVEL INTERNATIONALLY, YOU WILL BE DENIED BOARDING. THERE WOULDN'T BE ANY POINT IN PEOPLE HAVING PASSPORTS AND ID IF THEY JUST LET EVERYONE "GO ANYWAYS." NUMBER ONE RULE OF TRAVEL - BE PREPARED.
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Guest : Luggage was broken into after checking in baggage at Punta cana on Feb 23. Flight back to Toronto. In Toronto we found bag opened with zipper broken and items missing! Sunwing and baggage crew all crooks. Never go to Dominican or fly sunwing SUNWING DOESN'T DO ANY OF THEIR OWN BAGGAGE HANDLING - THEY CONTRACT THE COMPANY AT THE AIRPORT WHO ALREADY DOES ALL THE BAGGAGE HANDLING.
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Luggage was broken into after checking in baggage at Punta cana on Feb 23. Flight back to Toronto. In Toronto we found bag opened with zipper broken and items missing! Sunwing and baggage crew all crooks. Never go to Dominican or fly sunwing
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Just got back from a trip to Cuba, honestly the worst vacation I've ever been on. The washrooms were overflowing with * , the pool bar had sewage water backing up everywhere.. when I heard food in Cuba wasn't great I was expecting it didn't taste good and it was meh. Not that everything we ate made us throw up we were so sick we wanted to leave early but couldn't afford the flight out. The sunwing rep in resort was useless and told us we were the only ones sick. NOT true. Everyone we talked to had horrible diarrhea and vomiting. The food handling was totally unacceptable. The resort was grand memories Santa Maria. NEVER GO HERE !!!
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This airline is probably the worst for customer service. Yesterday, my daughter who is 18 and a friend were travelling to cuba for their first adventure travelling away from their families. When my daughter went to get her boarding pass she realized she had the wrong passport with her and panicked( started crying), she did not have time for me to bring to her passport to the airport. The Sunwing staff were very not sympathetic at all, they just said she was out of luck and that she could fly out tomorrow at a cost of $500.00. They did not try to calm her or her friend or find a solution to the problem. They ended up getting advise from the Air Canada and West Jet staff at the airport and a solution was found. The NEXTT TIME I BOOK, IT WONT BE WITH SUNWING!!!!
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Guest : Never, ever travel with Sunwing!! Worst airline! I had to cancel a flight 60 days before takeoff.....charged me 250.00......incredible!! Will never book with this airline in my life and I will never reccomend it to anyone!! Agreed
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SHOULD SUNWING BE ALLOWED TO REDEFINE TIME IN ORDER TO DOUBLE DIP …WHAT IS THE DEFINITION OF 8 DAYS. IS THERE A LEGAL OBLIGATION TO PROVIDE WHAT YOU STATE OR IS SUNWING LEGALLY ALLOWED TO CALL 6 DAYS 8 DAYS AS LONG AS NO ONE ARGUES? CAN THEY ALSO CHARGE TWO CLIENTS FOR THE SAME SERVICES BUT ONLY PAY FOR ONE SET? CAN WE GET TOGETHER AS A GROUP AND TAKE THEM TO COURT – NOT TO WIN OUR MONEY BACK , ALTHOUGH THAT WOULD BE NICE, TO FORCE THEM TO STOP THIS PRACTICE?
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1. We booked an 8-day holiday. We did note that the first “day” started at 5:30 pm Dec 24th but decided the 12 am departure on the last day, Jan 1st, would at least ensure we had a full final day at the resort. 2. after waiting until less than 2 weeks from departure to receive the paper work from the agent www.airlineticketcentre.ca/ - it was discovered that the checkout time at the all inclusive resort was noon!!! 3. All of you count with me…..can anyone find the 8 days!!!!! This was unacceptable to all us as we had paid for that 8 days 4. I immediately call and questioned this – indicating it was not reasonable and not acceptable for our party of 4 to be stranded for 15 hours without a room etc. 5. Agent Francina repeatedly consoled me with the statement “the stated checkout time is only standard” “ the hotel knows you will not be leaving until midnight” I continued to lament that the ticket very clearly states a noon checkout but she became irritated and told me “do not worry”. Famous last words!! 6. To ensure our last day was enjoyable we tried to confirm with the hotel that we would not be checking out at noon as stated on our ticker. The hotel insisted we leave our room – I refused so in the end and not until the final day - the hotel conceded in part but made us combine into 1 room. The hotel also informed us Sunwing had only PAID THEM till noon which meant in fact we no longer were eligible for food and drinks for the next 15 hours!!! AND,,,,Sunwing had more clients coming in that night for our room who had also paid for their Day-1 at the hotel though not arriving until after midnight. 7. So, Sunwing has collected from our room(s) for Day 8 and collected from another room(s) for Day 1 BUT only paid the resort for one party!!!! 8. In the final days at the resort leading up to our departure I had reached out to the booking agent on 2 occasions asking that they live up to what they had told me and straighten this out with the hotel. Not surprising – the emails were ignored and in fact I have never had a response to them!! 9. The Sunwing agent at the resort, Maria, was a horrible person to start and we witnessed many arguments with other clients. Here response – “we count that as a day” If not for the hotel willingness to work with us and allow us to eat and drink at the resort we would have been left DESOLATE with all our luggage for 15 hours!!!!! SUNWING DOUBLE DIPPED and thankfully the hotel took pity on us – BUT only after much fighting, stress, and of course my refusal to leave the room. By the way we were forced to leave at 8:30 pm so they could prepare for the next guest who had PAID FOR THE SAME ROOM/AMMENITIES THAT WE DID Sunwing’s continued response to this has been that the information was on the ticket and therefore they can call any length of time as 8 days as long as we agree to it. They say I should have called had I not agreed to the terms!! BUT, I DID CALL AND I DID STATE CLEARLY THAT DID NOT AGREE TO THE TICKET TERMS…..Sunwing’s response – you must have some misinformation!!!
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I had booked my vacation on line. I booked it because it says 4 hrs, which means no stops. A week later, I got an email informing me that my flight now needs a 2-hr stopover. Direct flight means, a stop. However you spin it, the flight is now 6 hrs long, not 4 hrs. And this is both ways. When asked why this is so? they inform because they didn't have enough passengers from Edmonton, and so have to pick some up from Calgary. If I want to cancel, I would need to pay $250/- per person. How is this right? I buy a product that says 4 hrs, paid for it and then was duly given notice that I now own a different product. How is this even legal?
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Never, ever travel with Sunwing!! Worst airline! I had to cancel a flight 60 days before takeoff.....charged me 250.00......incredible!! Will never book with this airline in my life and I will never reccomend it to anyone!!
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Just back from Cuba : Just back from CUBA SUNWING lied about there being no reported issues at resort NO water is a healthy Ana safety issue... I reported the unsanitary conditions and the illness we have and medicated for as well as three others in a FB group at same place as us reported to SUNWING and last night they said no complaints received at all when called and asked them so they outright lie to clients DO not give your hard earned me ey to SUNWING avoid them they lie about everything. No water on resort hardly any flushing toilets no sanitation options etc is hardly "no complaints no issues" I'll never trust SUNWING again. Plus too many complaints about them in BBB to count. Hi there, thank you for taking the time to provide us with your feedback. In order to help you best, can you please send me an email (contactus@sunwing.ca) that includes your 8-digit booking number along with more details pertaining to your experience? Thank you - Emma
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Just back from CUBA SUNWING lied about there being no reported issues at resort NO water is a healthy Ana safety issue... I reported the unsanitary conditions and the illness we have and medicated for as well as three others in a FB group at same place as us reported to SUNWING and last night they said no complaints received at all when called and asked them so they outright lie to clients DO not give your hard earned me ey to SUNWING avoid them they lie about everything. No water on resort hardly any flushing toilets no sanitation options etc is hardly "no complaints no issues" I'll never trust SUNWING again. Plus too many complaints about them in BBB to count.
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DON'T * YOUR MONEY!!!!! Please, DO NOT book with Sunwing Airlines. Never, ever book with them. Poor service, poor quality, they do NOT honour what you pay for. STAY AWAY
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Guest : Does anyone know when booking a cruise with Sunwing.......what they mean by "Balcony run of the ship" It means the ship will assign a Balcony which may be obstructed or non-obstructed.
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Yes Guest : Does anyone know if the kids travelling still get the kids pack with beach ball and bag?n no food unless u buy it waited forever. Served wine first. Not kid friendly gifts of book crayons and ball
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By far the worst airline ever. Lie,hoodwink,deceive,drunk pilots,bomb scare jokes, sick waitresses,not enough superlatives to describe this evil airline. No remorse, no conscious just plain old screw you over. Don't use them. Beware!!!
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What happens if we get to cuba and sunwing staff decide to go on strike? How would we get home? And at whos expence?
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Edwina : We were supposed to leave Halifax this morning at 6:00 am direct to Santa Clara Cuba. We're now scheduled to leave at 5:00 pm this afternoon. No notice. No answer at the call centre. This is probably our 6th vacation with Sunwing. Each and every time there's a delay. I think the first 11 hour delay. It's so disappointing when you work so hard all year and save for these seven precious days and then one is just taken from you. We're still 7 hours away. We'll see if we actually leave at 5:00. As you were on an international itinerary, you were eligible for compensation under the Montreal Convention. Please view the air passengers rights Canada website or the facebook posts of the same orinization for further info.
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Brooke : What happens to my trip if Sunwing goes on strike? Seriously! !!! Brooke : What happens to my trip if Sunwing goes on strike? Seriously! !!! I Sure would like to know.
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If we didn't accept travel insurance from the booking, would we have any recourse? I can imagine we have a case for services not rendered with our credit card company if they do decide to go on strike. We leave Feb 11th for one week. Anyone have experience with this? Thanks!
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Absolutely the worst airline on the planet. Third world carriers can be forgiven for their poor service, but not civilized ones like Scarewing. There are lots of reasons why [just read ] they should have their flying permits yanked. Lets hope that they are driven into bankruptcy by the flight attendants strike.
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Usually better 4 hour delay Edmonton--> Cancun Couldn't even change the arrival signs to say delay. Wait in line for almost a hour and after checking in we Were notified of the delay....;( 10$ each was out voucher Not enough for 4 hours lost..... try again sun wing or people Will start needing to fly airtransat.
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Does anyone know when booking a cruise with Sunwing.......what they mean by "Balcony run of the ship"
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I very much agree with the comments regarding the intoxicated Sunwing pilot who passed out in the cockpit. How on earth was he able to board that plane and make it all the way to the cockpit? What could of happened if he did not pass out? In my option Sunwing dodged a bullet as the outcome of this incident could have been a lot worse. The pilot is now charged with having care and control of an aircraft while impaired and having care and control of an aircraft with a blood alcohol level over .08. We booked a Mexican vacation with them Dec 29/2016 and tried cancelling it shorty,y after this incident. The reason for the cancellation is safety concerns regarding Sunwing policy on checking their pilots and crew before a flight and totally losing confidence in the integrity of Sunwing. After talking to 3 representatives of Sunwing best they would offer is 50% back cash and 50% on credit voucher, why would l want a credit voucher with them when I am cancelling original trip because of the stated safety concerns and lack of confidence in the integrity of the airline. The trip was booked Dec 29/2016 and cancelled Jan 10/2017. Anyone else having same issue
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Guest : Have you flown recently from YUL to FLL with Sunwing? Do you know if you go through US customs in YUL or in FLL? All flights leaving Montreal pass US customs in Montreal. On your return you go through Can customs, if that isn't obvious...
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Worst Airline , Booked a family vacation to Punta Cana on Dec,18th flight 406 from Toronto and the flight was delayed for 5 hours without any reasonable explanation. However it was obvious that SunWing did not have a plane ready for that flight. They blamed it on the weather although other airliners were did not have any delays . No one to speak to from the office and rude supervisors. When you have delays you should announce it before hand and not wait until the scheduled flight time has passed and then make an announcement. When I told them we want to cancel our flight "family of 6" and want our money back they got furious and refused to do so.
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I was wondering how a pilot that is drunk with a blood count three times the legal limit manage to get past customs, all security, all other Sunwing employees , all other airport security (I'm sure it exists ) manage to get onto the aircraft with no doubt other staff around, find his way to the cockpit, get into the captain's seat at the controls and finally pass out? As a frequent flyer I must go through all the needed security before boarding, and rightly so, we need to be safe!!!! Just what security checks do airline pilots need to pass through so that we can be sure there's no drunk or passed out captain in front behind a closed, locked door?
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Have you flown recently from YUL to FLL with Sunwing? Do you know if you go through US customs in YUL or in FLL?
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My husband and I booked a two week vacation in Florida. Although we had travelled there for several years we were not allowed to board. Sunwing refuses to refund our money except for the amount of about $156.00. We would like to have our travel insurance and rent-a car money back. Not even sure what happened to that money . As we did not use it we cannot see why it was not refunded along with some of our taxes.
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Hi there, We're booked for a trip to Freeport in March and we were just informed today it's been cancelled. It's not damage to the resort we were booked to go to www.thebahamasweekly.com/publish/grand-b... We'll be investigating this more!! Elizabeth Guest : Guest : Not impressed. Booked our flights from Calgary-Freeport, leaving Dec.29th/2016. Just got an email saying all flights after Nov.30th have been cancelled, and so now we've got to book a milk-run and shell out another few thousand dollars for new flights. Hoping to get a refund from them soon! They cancelled our Dec 21th Toronto-Freeport flight. No email, but they called my wife on last Friday. They offered refund. When I was asking for an explanation, they wont say a real reason and they refuse to email us the cancellation notice. Some of the agents stating that it has been cancelled due to the hurricane damage.
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Hi, I got a question here and I am seeking some hints for file my complain. Any help would be appreciated: We purchase our vacation package few hours before the flight departure and because of my 1 years old son's fever in the last minutes we were 9 minutes later than the check in desk being closed. But the three agents after checking with the boarding team were going to check us in but the supervisor who got an attitude just showed up and stopped them to do so. By doing that we were told by SUNWING that we lost 100% of the money we spent on the vacation. My question is, Are we entitle to file a complain against the airline/supervisor who stopped the family of 4 at 5:00 AM, -20C Degree outside temperature at Calgary to spent their Christmas vacation in Cube? Thank you, Reza
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The worst Airline in all standards. I think they train their agents to bully their customers. Same experience but worse. If it was a bald agent supervisor (if he was the same guy you experienced) if not then they are all the same. The only airline to weigh their carry on first!! Bad Airline should not be in Business. Try WestJet or Air Canada they treat people with respect atleast. Norman Hello folks, Just tell you a story of Sunwing service agent bullying customer. We went a one week vacation to Cuba last week, at the Toronto, Pearson Airport ,We got a bully from a service agent (named him as Mr. X) who normally stands outside to help or guide sunwing's customers. We called to get help from check-in machine as it showed an error. then he told us to follow him, but on the way, he tried to help another one, let us stand and waited for 10 minutes and finally told us go to line-up. We got upset and asked why you didnot tell us earlier, let us waited for so long. After a couple minute, he came back and told us if you raised your voice again, you cannot go anywhere, did he THREATEN us? My wife told me to keep quiet as She was scared he could spoil our vacation. We recognized that sometimes he looked at us to check if we are in the first people of the line yet. When we reached the 1st people of the line, the girl (named her as Ms. A) told us go to the next check in counter, he ran to her and told her to wait for him. He ran to checked in counter, talked to 2 service check in admins (named them as Ms. B, Ms. C), looks like they refused his request, he ran to another one (named her as Ms. D), we ended up to check in with Ms. D. who asked to check our carry on luggage first, even only 7Kg (only 5 Kg is allowed), We had to took some stuffs out to meet the allowable weight. We don't mind it as she is doing her job, But we would raise some questions, why she asked to check carry on first instead check the check in luggage first even we put it on scale already? I don't think it is a normal procedure, and on the flight we saw some customers carried a heavy one, just wondering why they could get through. Just questions about his duty: 1. What is his duty at sunwing check in area? It would be excellent if helping customers in good manner and efficiency way, wouldn't it? 2. Not sure what you handle if you get threatening like my case? 3. Is it the way his does a good job to let customers waiting, threatening, running around to ask check in counter girls for a specific customer? I don't think so unless he wants to show his muscle. Date Dec7,2016 Toronto
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we were booked on a flight to mexico and we were told there was only a FEW SEATS STILL AVAILABLE!!!! THEN WE WERE BUMPED TO ANOTHER FLIGHT GOING TO VANCOUVER!!!!!! WHAT IN THE WORLD IS GOING ON!!!!!!!!!!!!!!!!!!!!!!!!NOW WE ARRIVE 3HOURS LATER!!!! IF WE WNTED TO GO TO VANCOUVER WE WOULD OF BOOKED A FLIGHT!!!I CANNOT BELIEVE WE ARE BEING ABBUSED YOU HAVE LOST CLIENTS FOR LIFE
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Hello folks, Just tell you a story of Sunwing service agent bullying customer. We went a one week vacation to Cuba last week, at the Toronto, Pearson Airport ,We got a bully from a service agent (named him as Mr. X) who normally stands outside to help or guide sunwing's customers. We called to get help from check-in machine as it showed an error. then he told us to follow him, but on the way, he tried to help another one, let us stand and waited for 10 minutes and finally told us go to line-up. We got upset and asked why you didnot tell us earlier, let us waited for so long. After a couple minute, he came back and told us if you raised your voice again, you cannot go anywhere, did he THREATEN us? My wife told me to keep quiet as She was scared he could spoil our vacation. We recognized that sometimes he looked at us to check if we are in the first people of the line yet. When we reached the 1st people of the line, the girl (named her as Ms. A) told us go to the next check in counter, he ran to her and told her to wait for him. He ran to checked in counter, talked to 2 service check in admins (named them as Ms. B, Ms. C), looks like they refused his request, he ran to another one (named her as Ms. D), we ended up to check in with Ms. D. who asked to check our carry on luggage first, even only 7Kg (only 5 Kg is allowed), We had to took some stuffs out to meet the allowable weight. We don't mind it as she is doing her job, But we would raise some questions, why she asked to check carry on first instead check the check in luggage first even we put it on scale already? I don't think it is a normal procedure, and on the flight we saw some customers carried a heavy one, just wondering why they could get through. Just questions about his duty: 1. What is his duty at sunwing check in area? It would be excellent if helping customers in good manner and efficiency way, wouldn't it? 2. Not sure what you handle if you get threatening like my case? 3. Is it the way his does a good job to let customers waiting, threatening, running around to ask check in counter girls for a specific customer? I don't think so unless he wants to show his muscle. Date Dec7,2016 Toronto
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Guest : Not impressed. Booked our flights from Calgary-Freeport, leaving Dec.29th/2016. Just got an email saying all flights after Nov.30th have been cancelled, and so now we've got to book a milk-run and shell out another few thousand dollars for new flights. Hoping to get a refund from them soon! They cancelled our Dec 21th Toronto-Freeport flight. No email, but they called my wife on last Friday. They offered refund. When I was asking for an explanation, they wont say a real reason and they refuse to email us the cancellation notice. Some of the agents stating that it has been cancelled due to the hurricane damage.
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Not impressed. Booked our flights from Calgary-Freeport, leaving Dec.29th/2016. Just got an email saying all flights after Nov.30th have been cancelled, and so now we've got to book a milk-run and shell out another few thousand dollars for new flights. Hoping to get a refund from them soon!
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Guest : I have not yet flown with Sunwing, however I will NEVER fly with them again. We did the price drop guarantee and it has been nothing but a gong show. First they sent my boyfriends refund cheque TO THE WRONG PERSON!! And now they have lied several times as to when it has been sent to him. We are STILL waiting for it. It has honestly been 2 MONTHS that we have been waiting for this cheque. It is very unprofessional and pretty pathetic. They didn't bother checking the address they were sending someones money too! As i said I have not actually flown with them yet but with how the accounting is so unorganized and well pretty stupid this flight better be * amazing!
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