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Vueling Airlines Discussion

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11 August 2017 Guest

Guest : Traveled from Barcelona to Paris and I will never fly with Vueling Airlines again. Not only our luggage has been lost for 13 days now. But our file was closed by mistake twice without any explanation. There has been no follow-ups, we have been calling each day again and again to enquire about the situation. I have never seen any worse customer service. This is simply unacceptable. They are treating us as hostage. Beware and never fly with this company. Can you get in touch with me via my facebook page, 'Vueling Mishandled Luggage'?

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08 August 2017 Guest

Traveled from Barcelona to Paris and I will never fly with Vueling Airlines again. Not only our luggage has been lost for 13 days now. But our file was closed by mistake twice without any explanation. There has been no follow-ups, we have been calling each day again and again to enquire about the situation. I have never seen any worse customer service. This is simply unacceptable. They are treating us as hostage. Beware and never fly with this company.

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08 August 2017 Guest

I will never fly with Vueling Airlines again. Not only our luggage has been lost for 13 days now. But our file was closed by mistake twice without any explanation. There has been no follow-ups, we have been calling each day again and again to enquire about the situation. I have never seen any worse customer service. This is simply unacceptable. They are treating us as hostage. Beware and never fly with this company.

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14 July 2017 Guest

Guest : We are experiencing the same now, luggage lost when we travelled from Palermo to Dubrovnik via Rome. Four days have gone by and I have just got a call from Dubrovnik that ONE of our suitcases are there - what about the other one? We checked them in together so this is very suspicious. I will never fly with Vueling again, they have been so unhelpful doing this process. I have started a little mini campaign on instagram #donotravelwithvueling because I honestly don't understand that airline is still allowed to operate with all those complaints. Guess we have to make use of all the channels we got as customers. Well, the more we are to fights for our rights, the faster this company will be blocked and not allowed in the business. Join me : https://www.facebook.com/permalink.php?story_fbid=479916555733750&id=476770386048367&substory_index=0 Again and Again: I speak English French German and Spanish! Over a week now, and they pretend reimbursing 400€ for the "damage". Suspicious is the term. I prefer using the stronger one directly : THIEVES!

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14 July 2017 Guest

We are experiencing the same now, luggage lost when we travelled from Palermo to Dubrovnik via Rome. Four days have gone by and I have just got a call from Dubrovnik that ONE of our suitcases are there - what about the other one? We checked them in together so this is very suspicious. I will never fly with Vueling again, they have been so unhelpful doing this process. I have started a little mini campaign on instagram #donotravelwithvueling because I honestly don't understand that airline is still allowed to operate with all those complaints. Guess we have to make use of all the channels we got as customers.

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08 July 2017 Guest

Guest : If I could rate this airline with zero stars I would. This airline is a joke. It has been six weeks since Vueling lost my luggage and I keep getting the run-around. The plane itself was falling apart with ripped seats etc. I booked through Iberia which is another failure of an airline. No integrity. I keep being told outright lies because I guess they don't want to close the case and compensate me for my lost luggage.

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07 July 2017 Guest

Guest : If I could rate this airline with zero stars I would. This airline is a joke. It has been six weeks since Vueling lost my luggage and I keep getting the run-around. The plane itself was falling apart with ripped seats etc. I booked through Iberia which is another failure of an airline. No integrity. I keep being told outright lies because I guess they don't want to close the case and compensate me for my lost luggage. Hey, I don't know what your flight was. 3 weeks and 5 days later, I continue tackling them and am no about to let it down. Do you live in Spain? Let me now. I speak French, English, Spanish and German https://www.facebook.com/permalink.php?story_fbid=479916555733750&id=476770386048367&substory_index=0

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06 July 2017 Guest

For a domestic flight within Spain, is it possible to use an American Drivers Licence as your I.D. ? I have done it twice this week as I lost my passport, but have one more flight tomorrow

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06 July 2017 Guest

If I could rate this airline with zero stars I would. This airline is a joke. It has been six weeks since Vueling lost my luggage and I keep getting the run-around. The plane itself was falling apart with ripped seats etc. I booked through Iberia which is another failure of an airline. No integrity. I keep being told outright lies because I guess they don't want to close the case and compensate me for my lost luggage.

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21 June 2017 Guest

We were on that same flight the day before. Same thing happens to us. It is now Thursday and we still have no luggage. Guest : Flight from Florence to Catania today - 30 people's luggage left off vueling flight - I'm guessing from what I'm reading we will never see it again. Willie Walsh and IAG need a good kick up the butt!!!

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19 June 2017 Guest

Flight from Florence to Catania today - 30 people's luggage left off vueling flight - I'm guessing from what I'm reading we will never see it again. Willie Walsh and IAG need a good kick up the butt!!!

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14 June 2017 Guest

Guest : They are the worst! I can't believe that they are still allowed to be in business, there are literally thousands of posts like yours. I had the same thing happen to me last week from Barcelona to Seville. It wasn't even a full flight and they left at least 10 other peoples bags. When we called, they said maybe it could get to Madrid. We were set to be to Madrid in 5 days, really?!?! They couldn't care less about their customers. I would never fly with them again if my life depended on it. My husband started to call every hour and was super sweet to them ( I would have lost my cool). He also told them I had medicine in my bag that I couldn't get in Spain. After each hourly phone call, he kept telling them that I was getting worse without my meds. He knew that this was our only chance to get bags back. I finally received my bag on day 3. I am now trying to get compensated for the things I had to buy. They said I would get $50 a day. They are just ignoring all of my emails. There needs to be a news special on this awful company! Guest : Barcelona- Paris 06/11/17. I am always on business trip Flying to Paris for a business trip- 2 weeks to stay in. First time with this company because this is what my enterprise pays for! THEY LOST MY LUGGAGE. THEY LOST MY LUGGAGE. THEY LOST MY LUGGAGE. THIEFS! Rapists! When you success reaching call center, the chica hangs up to your nose because you ask her who gonna pay for all clothes I have to buy! They don't care ! No way to get informations ! This is really a mess! Isn't there people complaining and going to Justice for this ****** company.?????? In SPAIN OR FRANCE? LUCKY YOU! Day 4 and NO SIGN. Pure ghosts ! Did your bag contain everything you put in before the lost? I've written an open letter to the CEO, in french, when I get enough time, I put it in English and then Spanish.... But, since I'm with customer, not enough time. You know the best? I commented all their publications on Facebook (all Vueling page I found) informing about their dishonest behaviour and you know what? Not only did they cleared up all, but also seem they blocked me! VERY VERY VERY PROFESSIONAL Then, I sent personal message to CEO, Alex Cruz, directly, yeah, he likes posting on Facebook! Great Anyway, I will continue fighting... This is just beginning Please, reach all this page and lets our voices be heared FOSS!

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14 June 2017 Guest

They are the worst! I can't believe that they are still allowed to be in business, there are literally thousands of posts like yours. I had the same thing happen to me last week from Barcelona to Seville. It wasn't even a full flight and they left at least 10 other peoples bags. When we called, they said maybe it could get to Madrid. We were set to be to Madrid in 5 days, really?!?! They couldn't care less about their customers. I would never fly with them again if my life depended on it. My husband started to call every hour and was super sweet to them ( I would have lost my cool). He also told them I had medicine in my bag that I couldn't get in Spain. After each hourly phone call, he kept telling them that I was getting worse without my meds. He knew that this was our only chance to get bags back. I finally received my bag on day 3. I am now trying to get compensated for the things I had to buy. They said I would get $50 a day. They are just ignoring all of my emails. There needs to be a news special on this awful company! Guest : Barcelona- Paris 06/11/17. I am always on business trip Flying to Paris for a business trip- 2 weeks to stay in. First time with this company because this is what my enterprise pays for! THEY LOST MY LUGGAGE. THEY LOST MY LUGGAGE. THEY LOST MY LUGGAGE. THIEFS! Rapists! When you success reaching call center, the chica hangs up to your nose because you ask her who gonna pay for all clothes I have to buy! They don't care ! No way to get informations ! This is really a mess! Isn't there people complaining and going to Justice for this ****** company.?????? In SPAIN OR FRANCE?

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12 June 2017 Guest

Barcelona- Paris 06/11/17. I am always on business trip Flying to Paris for a business trip- 2 weeks to stay in. First time with this company because this is what my enterprise pays for! THEY LOST MY LUGGAGE. THEY LOST MY LUGGAGE. THEY LOST MY LUGGAGE. THIEFS! Rapists! When you success reaching call center, the chica hangs up to your nose because you ask her who gonna pay for all clothes I have to buy! They don't care ! No way to get informations ! This is really a mess! Isn't there people complaining and going to Justice for this ****** company.?????? In SPAIN OR FRANCE?

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04 June 2017 Guest

Vueling they damage our babybuggy (stroller)on 19 mei in London Luten airport and they dont want to help?i dont like this airlines anymore!! dont fly with thim

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22 May 2017 Guest

We were also on the May 12th flight Gatwick to Florence but didn't get our luggage until the following ~Wednesday due to e-mails and phone calls not being passed on to the courier company so in the end took a 3 hour round trip to fetch it ourselves with our hosts. Not impressed with Vueling as no help at airport on arrival = it was complete chaos, would never risk travelling with them again

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18 May 2017 Guest

A rubbish airline if there ever was one. Beware. And why book on BA and end up being left behind by Vueling?

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15 May 2017 Guest

Vueling flight London to florence may 2017.delayed at gate then only 90 passengers allowed to board some 50 bumped off and then told all baggage being left behind including for those on flight.we were scheduled to arrive Friday 7pm arrived 10pm our bags arrived at hotel 7pm on Sunday.great in view of wedding at 4pm Sunday.no help at all.this airline is * do not fly with it.gary

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06 April 2017 Guest

why can't i check into by fight on veuling?

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05 April 2017 Guest

Is the Vueling website set up to make things impossible for the customer? Vueling IT need training

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01 April 2017 Guest

I have recently booked through Vueling Airlines, received a confirmation email of my tickets, but on the website they are still listed as "pending bookings"? I payed for the tickets but on my account it still says the payment is pending as well. Has anyone else experienced this? Also, on my profile it says it is only 80% complete. Does anyone know how to complete the profile? I find this website hard to use and the customer service is not helpful at all.

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14 March 2017 Guest

My partner is going to meet with Minister of transport. He booked BA and was put on Vueling flight, he is therefore determined BA take responsibility as Vueling appear not to be accountable even under EU laws.

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09 March 2017 Guest

Don't fly Vueling. Worst Airline in Europe. Still fighting for compensation after months. Are they in financial trouble?????

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08 March 2017 Guest

If any former employee of Vueling came to my company for employment I wouldn't hire them. Go figure.

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06 March 2017 Guest

Never ever fly with this outfit. And be very wary of BA now that they code share with them. They won't step in to help when Vueling lose your luggage, cancel your flight and refuse to pay compensation or even reply to your emails. Please be warned.

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06 March 2017 Guest

How do Vueling get away with not paying compensation? Unbelievable amount of people saying luggage has been lost. Guess Spanish authorities turning a blind eye as the economy not good? Don't fly with them or code share British Airways.

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06 March 2017 Guest

Vueling Facebook tells you all you need to know. Absolutely full of * travellers who have lost luggage and those fighting to get compensation. How are they allowed to operate? Must be Spanish authorities turning blind eye due to economy problems in Spain.

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06 March 2017 Guest

Don't fly with Vueling. See the complaints on Facebook and Twitter. Think Alex Cruz will turn BA into them soon in the name of profit?? KLM, Monarch and Flybe all far superior in my experience. CAA should look at Vuelings practices.

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24 February 2017 Guest

Booked via BA, as a partner, but certainly not BA service. One member of staff to check in 2 airbus size loads of passengers at Gatwick. Staff were pleasant- not their fault, as were the staff on the plane, but planes themselves are cramped- even for someone who's only 5'4 !! I travel with BA all the time & assumed I would be able to book in extra luggage in advance- no, Vueling wouldn't let me. Had to pay ( a lot!) at the airport. Tried to move my seat, no again, as it was booked through BA, I couldn't My luggage did arrive safely & though the plane was late departing, it was due to bad weather- but the whole experience was just not good. I will certainly avoid travelling with them again.

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23 February 2017 Guest

QOUTE] Lawrence : Was due to fly fr om Rome to Manchester in April but the flight time was changed to an unacceptable time so they offered me a change of flight or refund. I requested a refund on October 27th, at which point i was informed (and have been subsequently) that the refund was submitted successfully. I have checked numerous times but I have 100% not received my refund. I have emailed them via their website numerous times and called the customer services numerous times also and still nobody will give me an answer on wh ere my refund is. It seems there is a number of people having this issue, so I was wondering if anyone has made any headway with it and if so, what is your advice?[/QOUTE Get a Solicitor to act for you, we've got one in Manchester doing our claim.]

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23 February 2017 Guest

GET A SOLICITOR Lawrence : Was due to fly fr om Rome to Manchester in April but the flight time was changed to an unacceptable time so they offered me a change of flight or refund. I requested a refund on October 27th, at which point i was informed (and have been subsequently) that the refund was submitted successfully. I have checked numerous times but I have 100% not received my refund. I have emailed them via their website numerous times and called the customer services numerous times also and still nobody will give me an answer on wh ere my refund is. It seems there is a number of people having this issue, so I was wondering if anyone has made any headway with it and if so, what is your advice?

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23 February 2017 Guest

Reading here, Trip Advisor, Twitter and Facebook confirms all I've heard about the appalling way Vueling are operating this Airline. A friend has emailed * and was ignored and is now using a no win no fee law firm to get due compensation due under EU law. They also intend to make MEPs in Brussels aware of their concerns about Vuelings behaviour. Don't give up, pursue your claims.

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14 February 2017 Vincenzo

Hi everyone. Don't use Vueling. The worst Company I've ever known. Last Friday night at 20:55 I was supposed to go back at home from London Gatwick. I was already at the gate when suddenly they cancelled the flight. I forgot to say, I was going to my hometown to the party of my son , ONE year old on the 9/2/17! You can imagine how I felt. They put me in another flight the day after at 8:15 ( it means at 6:30 a.m. at the airport for the check in). As I arrived at the terminal they said the flight was delayed at 18:40! while I was waiting at the airport they said the flight was delayed at 20:25, but suddenly at 18:00 they confirmed the 18:40 time as scheduled. The worst Company in the planet. I am wondering now what to do with a lawyer.

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11 February 2017 Guest

I have not flown Vueling Airlines, but was planning to use them for upcoming internal flights within Europe. Thanks to the many, many bad reviews of this airline on this site and others, I will now definitely not be using them. They seem to be somewhere between professional baggage purloiners to outright scammers. I again thank everyone for posting their experiences online. Kind salutations, Westralia.

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01 February 2017 Guest

There are so many luggage lost in vueling, the company just let this happy like this and thought of how to improve? And people also said they can hardly get the full compensation? What a company can just keep losing luggages like that and still run business?

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