Vueling Airlines Discussion

19 June 2017 12:06:00 Guest

Flight from Florence to Catania today - 30 people's luggage left off vueling flight - I'm guessing from what I'm reading we will never see it again. Willie Walsh and IAG need a good kick up the butt!!!

14 June 2017 05:06:00 Guest

Guest : They are the worst! I can't believe that they are still allowed to be in business, there are literally thousands of posts like yours. I had the same thing happen to me last week from Barcelona to Seville. It wasn't even a full flight and they left at least 10 other peoples bags. When we called, they said maybe it could get to Madrid. We were set to be to Madrid in 5 days, really?!?! They couldn't care less about their customers. I would never fly with them again if my life depended on it. My husband started to call every hour and was super sweet to them ( I would have lost my cool). He also told them I had medicine in my bag that I couldn't get in Spain. After each hourly phone call, he kept telling them that I was getting worse without my meds. He knew that this was our only chance to get bags back. I finally received my bag on day 3. I am now trying to get compensated for the things I had to buy. They said I would get $50 a day. They are just ignoring all of my emails. There needs to be a news special on this awful company! Guest : Barcelona- Paris 06/11/17. I am always on business trip Flying to Paris for a business trip- 2 weeks to stay in. First time with this company because this is what my enterprise pays for! THEY LOST MY LUGGAGE. THEY LOST MY LUGGAGE. THEY LOST MY LUGGAGE. THIEFS! Rapists! When you success reaching call center, the chica hangs up to your nose because you ask her who gonna pay for all clothes I have to buy! They don't care ! No way to get informations ! This is really a mess! Isn't there people complaining and going to Justice for this ****** company.?????? In SPAIN OR FRANCE? LUCKY YOU! Day 4 and NO SIGN. Pure ghosts ! Did your bag contain everything you put in before the lost? I've written an open letter to the CEO, in french, when I get enough time, I put it in English and then Spanish.... But, since I'm with customer, not enough time. You know the best? I commented all their publications on Facebook (all Vueling page I found) informing about their dishonest behaviour and you know what? Not only did they cleared up all, but also seem they blocked me! VERY VERY VERY PROFESSIONAL Then, I sent personal message to CEO, Alex Cruz, directly, yeah, he likes posting on Facebook! Great Anyway, I will continue fighting... This is just beginning Please, reach all this page and lets our voices be heared FOSS!

14 June 2017 12:06:00 Guest

They are the worst! I can't believe that they are still allowed to be in business, there are literally thousands of posts like yours. I had the same thing happen to me last week from Barcelona to Seville. It wasn't even a full flight and they left at least 10 other peoples bags. When we called, they said maybe it could get to Madrid. We were set to be to Madrid in 5 days, really?!?! They couldn't care less about their customers. I would never fly with them again if my life depended on it. My husband started to call every hour and was super sweet to them ( I would have lost my cool). He also told them I had medicine in my bag that I couldn't get in Spain. After each hourly phone call, he kept telling them that I was getting worse without my meds. He knew that this was our only chance to get bags back. I finally received my bag on day 3. I am now trying to get compensated for the things I had to buy. They said I would get $50 a day. They are just ignoring all of my emails. There needs to be a news special on this awful company! Guest : Barcelona- Paris 06/11/17. I am always on business trip Flying to Paris for a business trip- 2 weeks to stay in. First time with this company because this is what my enterprise pays for! THEY LOST MY LUGGAGE. THEY LOST MY LUGGAGE. THEY LOST MY LUGGAGE. THIEFS! Rapists! When you success reaching call center, the chica hangs up to your nose because you ask her who gonna pay for all clothes I have to buy! They don't care ! No way to get informations ! This is really a mess! Isn't there people complaining and going to Justice for this ****** company.?????? In SPAIN OR FRANCE?

12 June 2017 08:06:00 Guest

Barcelona- Paris 06/11/17. I am always on business trip Flying to Paris for a business trip- 2 weeks to stay in. First time with this company because this is what my enterprise pays for! THEY LOST MY LUGGAGE. THEY LOST MY LUGGAGE. THEY LOST MY LUGGAGE. THIEFS! Rapists! When you success reaching call center, the chica hangs up to your nose because you ask her who gonna pay for all clothes I have to buy! They don't care ! No way to get informations ! This is really a mess! Isn't there people complaining and going to Justice for this ****** company.?????? In SPAIN OR FRANCE?

04 June 2017 04:06:00 Guest

Vueling they damage our babybuggy (stroller)on 19 mei in London Luten airport and they dont want to help?i dont like this airlines anymore!! dont fly with thim

22 May 2017 12:05:00 Guest

We were also on the May 12th flight Gatwick to Florence but didn't get our luggage until the following ~Wednesday due to e-mails and phone calls not being passed on to the courier company so in the end took a 3 hour round trip to fetch it ourselves with our hosts. Not impressed with Vueling as no help at airport on arrival = it was complete chaos, would never risk travelling with them again

18 May 2017 10:05:00 Guest

A rubbish airline if there ever was one. Beware. And why book on BA and end up being left behind by Vueling?

15 May 2017 05:05:00 Guest

Vueling flight London to florence may 2017.delayed at gate then only 90 passengers allowed to board some 50 bumped off and then told all baggage being left behind including for those on flight.we were scheduled to arrive Friday 7pm arrived 10pm our bags arrived at hotel 7pm on Sunday.great in view of wedding at 4pm Sunday.no help at all.this airline is * do not fly with it.gary

06 April 2017 11:04:00 Guest

why can't i check into by fight on veuling?

05 April 2017 03:04:00 Guest

Is the Vueling website set up to make things impossible for the customer? Vueling IT need training

01 April 2017 07:04:00 Guest

I have recently booked through Vueling Airlines, received a confirmation email of my tickets, but on the website they are still listed as "pending bookings"? I payed for the tickets but on my account it still says the payment is pending as well. Has anyone else experienced this? Also, on my profile it says it is only 80% complete. Does anyone know how to complete the profile? I find this website hard to use and the customer service is not helpful at all.

14 March 2017 08:03:00 Guest

My partner is going to meet with Minister of transport. He booked BA and was put on Vueling flight, he is therefore determined BA take responsibility as Vueling appear not to be accountable even under EU laws.

09 March 2017 11:03:00 Guest

Don't fly Vueling. Worst Airline in Europe. Still fighting for compensation after months. Are they in financial trouble?????

08 March 2017 09:03:00 Guest

If any former employee of Vueling came to my company for employment I wouldn't hire them. Go figure.

06 March 2017 01:03:00 Guest

How do Vueling get away with not paying compensation? Unbelievable amount of people saying luggage has been lost. Guess Spanish authorities turning a blind eye as the economy not good? Don't fly with them or code share British Airways.

06 March 2017 01:03:00 Guest

Vueling Facebook tells you all you need to know. Absolutely full of * travellers who have lost luggage and those fighting to get compensation. How are they allowed to operate? Must be Spanish authorities turning blind eye due to economy problems in Spain.

24 February 2017 02:02:00 Guest

Booked via BA, as a partner, but certainly not BA service. One member of staff to check in 2 airbus size loads of passengers at Gatwick. Staff were pleasant- not their fault, as were the staff on the plane, but planes themselves are cramped- even for someone who's only 5'4 !! I travel with BA all the time & assumed I would be able to book in extra luggage in advance- no, Vueling wouldn't let me. Had to pay ( a lot!) at the airport. Tried to move my seat, no again, as it was booked through BA, I couldn't My luggage did arrive safely & though the plane was late departing, it was due to bad weather- but the whole experience was just not good. I will certainly avoid travelling with them again.

23 February 2017 01:02:00 Guest

QOUTE] Lawrence : Was due to fly fr om Rome to Manchester in April but the flight time was changed to an unacceptable time so they offered me a change of flight or refund. I requested a refund on October 27th, at which point i was informed (and have been subsequently) that the refund was submitted successfully. I have checked numerous times but I have 100% not received my refund. I have emailed them via their website numerous times and called the customer services numerous times also and still nobody will give me an answer on wh ere my refund is. It seems there is a number of people having this issue, so I was wondering if anyone has made any headway with it and if so, what is your advice?[/QOUTE Get a Solicitor to act for you, we've got one in Manchester doing our claim.]

23 February 2017 01:02:00 Guest

GET A SOLICITOR Lawrence : Was due to fly fr om Rome to Manchester in April but the flight time was changed to an unacceptable time so they offered me a change of flight or refund. I requested a refund on October 27th, at which point i was informed (and have been subsequently) that the refund was submitted successfully. I have checked numerous times but I have 100% not received my refund. I have emailed them via their website numerous times and called the customer services numerous times also and still nobody will give me an answer on wh ere my refund is. It seems there is a number of people having this issue, so I was wondering if anyone has made any headway with it and if so, what is your advice?

23 February 2017 12:02:00 Guest

Reading here, Trip Advisor, Twitter and Facebook confirms all I've heard about the appalling way Vueling are operating this Airline. A friend has emailed * and was ignored and is now using a no win no fee law firm to get due compensation due under EU law. They also intend to make MEPs in Brussels aware of their concerns about Vuelings behaviour. Don't give up, pursue your claims.

14 February 2017 02:02:00 Vincenzo

Hi everyone. Don't use Vueling. The worst Company I've ever known. Last Friday night at 20:55 I was supposed to go back at home from London Gatwick. I was already at the gate when suddenly they cancelled the flight. I forgot to say, I was going to my hometown to the party of my son , ONE year old on the 9/2/17! You can imagine how I felt. They put me in another flight the day after at 8:15 ( it means at 6:30 a.m. at the airport for the check in). As I arrived at the terminal they said the flight was delayed at 18:40! while I was waiting at the airport they said the flight was delayed at 20:25, but suddenly at 18:00 they confirmed the 18:40 time as scheduled. The worst Company in the planet. I am wondering now what to do with a lawyer.

11 February 2017 01:02:00 Guest

I have not flown Vueling Airlines, but was planning to use them for upcoming internal flights within Europe. Thanks to the many, many bad reviews of this airline on this site and others, I will now definitely not be using them. They seem to be somewhere between professional baggage purloiners to outright scammers. I again thank everyone for posting their experiences online. Kind salutations, Westralia.

01 February 2017 03:02:00 Guest

There are so many luggage lost in vueling, the company just let this happy like this and thought of how to improve? And people also said they can hardly get the full compensation? What a company can just keep losing luggages like that and still run business?

28 January 2017 03:01:00 Guest

Oh dear the problem I am having with Vueling. I booked a Flight on the 6th December for my wife an I to fly from Birmingham to Alicante on the 29thMarch 2017. They cancelled the Flight and wanted us to fly a few days before! But gave us the option to have a refund. This was promised to happen in a few days from the 11thJanuary. Today the end of January no money and I am told it will take another Month! I asked for compensation and am drawing a blank!

23 January 2017 11:01:00 Guest

Hi will be flying from Gatwick to Ibiza stopping at Barcelona have a 10 hour wait in the evening can I leave the airport. I am Spanish anyway but have beeen living in U.K. For 32 years.

23 January 2017 09:01:00 Guest

Are you struggling to get somewhere with Vueling? Please read: I have also had a terrible time with Vueling - on a trip to Barcelona in Sept 2016, they mishandled the bag containing all of my clothes and toiletries so that I did not receive it until nearly 13 days into two-week-long trip. Throughout the process they gave me contradictory information - or lied outright - about the status of my luggage, and I wasted countless hours being stonewalled. Almost half a year later, I have finally obtained partial compensation for some of my expenses, but the airline refuses to credit me the remainder because of their policy. The only way I was able to make headway was by writing a series of detailed emails to the company's executives where I firmly but politely explained my situation and made it clear that I would contact regulatory and consumer authorities if they did not help me. Each time, I received a follow-up within 12-24 hours of sending the email. I specifically contacted "Customer Experience Manager" Melida Viladot, "Chief Commercial Officer" David Garcia Blancas, and CEO Javier * -Prieto. You can find their email addresses here: elliott.org/company-contacts/vueling-airlines/ Don't let the company wear you down - they need to learn to respect customers' rights!

23 January 2017 02:01:00 Guest

My first and last experience of Vueling. Half an hour spent trying to fill in the form to obtain a ticket to Barcelona, but tells me some of the fields are empty or incorrect. They aren't - and they won't even say which fields! I hope their pilots' on-board computers are a little more user friendly. Oh well, back to Easyjet.

10 January 2017 07:01:00 SEUNGHWAN LEE

Hello I am SEUNGHWAN LEE. I have booked VIP rounge in Sevilla(SVQ) airport on 09/10/2017 (flight booking code WG7EVK). But unluckily I did a mistake that the place of VIP rounge should have been in Barcelona, not in sevilla. Could you please change the VIP rounge airport sevilla to barcelona? I want to have your reply on my e-mail(rimokhan@naver.com). Thanks

02 January 2017 03:01:00 Guest

Vuelig are the WORST airline ever,,,they lose baggage all the time and do not respond.

30 December 2016 10:12:00 Guest

Never again with Vueling. Lats night I was supposed to have two flights with them, the first one from Marseille to Barcelona, the second one from Barcelona to Palma. The first one was late, but not that much, so we (me and 13 other passengers having the same connection) we'll still catch the flight to Palma. But we arrive at the door only to see them closing the plane... After that I got told that they will be no refund, no hotel, nothing about this second flight/this whole shitty situation. I have medical condition, and nobody was helping with anything. Today I am still stuck in Barcelona because Vueling made me lost so much money... Now my only solution is to get a new ticket on my own. No compensation, no seat on another flight. NOTHING. that's clearly the WORST flight company I've ever taken. (and believe me, i am used to low cost compagnies) + with employees shouting at me clearly bein' in a bad physical situation

18 December 2016 08:12:00 Guest

Fraud and just fraud!!! They stolen my money from a tkt with a very poor manipulation!!!

15 December 2016 12:12:00 Guest

I bought the tickets in September through Book & Trip to the flight Palma de Mallorca - Kiev with a change in Barcelona. In Spain, I was hospitalized, for this reason I can't take advantage of the ticket. Change me my ticket company disagreed, arguing that there are no tickets for the date that interests me. Then my ticket for the flight was canceled, but the money was not returned. All correspondence regarding a refund for a ticket (even with the fine) gave no result. In my experience, I recommend that you: buy the best tickets a little expensive, but good company, as you can be without a ticket and without money.

14 December 2016 07:12:00 Lawrence

Was due to fly fr om Rome to Manchester in April but the flight time was changed to an unacceptable time so they offered me a change of flight or refund. I requested a refund on October 27th, at which point i was informed (and have been subsequently) that the refund was submitted successfully. I have checked numerous times but I have 100% not received my refund. I have emailed them via their website numerous times and called the customer services numerous times also and still nobody will give me an answer on wh ere my refund is. It seems there is a number of people having this issue, so I was wondering if anyone has made any headway with it and if so, what is your advice?

14 December 2016 04:12:00 Guest

Same problem, vueling cancelled flight in October, still haven't refunded me, 56 days now, they say it a technical issue then say another 20 days, it's obviously company policy to hold on to customers money as long as possible, I'm now taking them to small claims court to recover the £535

09 December 2016 01:12:00 Guest

I was told my refund of £379 was made on 19 oct 2016. it is the 8th December 2016 and I still have no refund. Customer Services don't do anything. Twitter account does not do anything. They say its with Finance - you cant speak to finance. it is Shambolic and also speaks volumes about there brand.

08 December 2016 05:12:00 Guest

I have the EXACT same issue as those below. I have called several times and emailed as well. They still have not refunded me after telling me on 28 OCT 2016 that it would be made then. Today is 8 DEC. Their customer service will not put me in contact with the financial department.

06 December 2016 08:12:00 Guest

Rachel : I have never flown with Vueling before. Booked a flight Barcelona to Manchester for 4th Feb in September, only to receive an email a few weeks ago the flight has been changed to 3rd Feb. This change is no good for me as my hotel is pre-paid until 4th. Requested a refund (by telephone) and was told 5-7 working days. Is now 11 days and called again to be told it can take a month. Is this a common occurence with Vueling taking longer than 7 working days? Ryanair refunded me for the same thing earlier this year within 2 days! I am now out of pocket as have had to book another flight home on 4th and really need the refund.... Im not sure I will even bother looking at their flights in futiure I am in the exact situation as you. They refunded 2 x bookings on the spot the other two I am still waiting for since 28 Oct 16 (now 6 Dec) I am considerably out of pocket having to rebook and I am still owed over $400 on the lead up to Xmas. Their call centre is of no use other than someone to shout at. I have instructed my bank to pursue a charge back as I do not trust vuelingss ability.

06 December 2016 07:12:00 Guest

they are just a fraud, I've been waiting for a refund for a months and still nothing

29 November 2016 02:11:00 Rachel

I have never flown with Vueling before. Booked a flight Barcelona to Manchester for 4th Feb in September, only to receive an email a few weeks ago the flight has been changed to 3rd Feb. This change is no good for me as my hotel is pre-paid until 4th. Requested a refund (by telephone) and was told 5-7 working days. Is now 11 days and called again to be told it can take a month. Is this a common occurence with Vueling taking longer than 7 working days? Ryanair refunded me for the same thing earlier this year within 2 days! I am now out of pocket as have had to book another flight home on 4th and really need the refund.... Im not sure I will even bother looking at their flights in futiure

24 November 2016 10:11:00 Guest

Guest : The total amount of 383,82€ has been reimbursed today to the same card the reservation was paid with. Jesús A. Customer Service Department. VUELING AIRLINES S.A. Your reference number is: [SR_Number: 1-7522896862] This was the information given on the 20/10/16 still have not received the promised refund, they have not responded to recent emails Not trustworthy - potential customers take note!! I am also waiting for a refund from them as my flight was changed 2 days after I booked it. I'm still waiting and the is now over 4 weeks booked around the same time as you. I'm owed €239. I have a reponse to say they've forwarded to their financial department.

22 November 2016 11:11:00 Guest

The total amount of 383,82€ has been reimbursed today to the same card the reservation was paid with. Jesús A. Customer Service Department. VUELING AIRLINES S.A. Your reference number is: [SR_Number: 1-7522896862] This was the information given on the 20/10/16 still have not received the promised refund, they have not responded to recent emails Not trustworthy - potential customers take note!!

04 November 2016 03:11:00 Guest

On a return trip from Rome to Manchester Vueling sent our baby car seat to Barcelona for 4 days. We had no legal or safe way to transport our 8 month old baby home - no staff on Vueling desks and no help over phone. I've been waiting 2 months for the promised compensation and NOTHING. I despise this airline

07 October 2016 02:10:00 Guest

Contact BBC watchdog and let them expose this dreadful organisation. Lance : Flew to barcelona 23/09..3 adults stuff in 1 suitcase,arrived barcelona,stood at carousel for 2 hrs..nothing,went to customer services,filled out a report,was told to check the world tracer site daily,which we did,just kept saying,not found.customer services told us to buy clothes daily untill case turned up.well waking up in salou on the sat morning,with not even a toothbrush between us was no joke.toiletries,chargers,suncream etc.Got home Sat 30/09..The case turned up today Tue 4/10...12 days later,To my horror,it looked like it had been on a 100 flights,suncream,coffee,shower jell,all smashed to bits,everything covered and ruined including case,and it was well packed..i have had no correspondence,emails,phonecalls,updates,nothing fr om vuelling whatsoever!...so apart from shopping every day for clothes,which ruined the holiday,i am now going to try to put in a claim,but dont know wh ere to start.what makes it even worse,is that they say on their site,if you have baggage insurance,claim directly from them,why the hell should i pay the excess,and do that.FFUmming!

07 October 2016 02:10:00 Guest

I booked a return flight from Manchester to Rome with BA. Unfortunately for me, and through no choice of my own, the return flight was with Vueling Airlines, chartered by BA. The flight was delayed by 6 hours and during that time, no tokens for refreshments were offered. They have denied my claims for compensation, so I went back to BA to see what they said about it. Of course they washed their hands of the matter and said that it was between myself and Vueling. In my view, BA should be held accountable. I paid my money to them. My contract was with them and I booked my flight through them on their website. I have written to CEO Willie Walsh but haven't heard back yet. I urge anyone who has booked through BA but ended up on an appalling Vueling flight to do the same. If I paid a plumber to do a job and he was too busy to accommodate, and instead, he hired some bodger to do the work, it would be with him, and not the badger who my solicitor would be writing to. Terry C Manchester UK.

07 October 2016 02:10:00 Guest

I am hearing horror stories about this company. If I book with BA and they use Veuling I consider BA responsible. Willie Walsh/BA are part of Vueling.

07 October 2016 11:10:00 Rob Cook

we flew fr om Catania to Rome on October 5. The Vueling agent in Catania mistakenly tagged our luggage for flight 6867 from Catania to Florence. The report for mishandled luggage filed by the Vueling agent in Rome references only our flight 6137 to Rome. We have been trying the status phone number we were given every hour from 8 to 6 but there is never an answer. We have emailed the status email address we were given by the Vueling Rome agent but no response. The international mishandled luggage website shows that the trace is still in progress. We suspect that they are not looking in Florence wh ere our bags were sent with a different name and flight number. We had large very readable luggage name tags on the bags. It appears our bags landed in Florence before we even left Catania!

05 October 2016 01:10:00 Lance

Flew to barcelona 23/09..3 adults stuff in 1 suitcase,arrived barcelona,stood at carousel for 2 hrs..nothing,went to customer services,filled out a report,was told to check the world tracer site daily,which we did,just kept saying,not found.customer services told us to buy clothes daily untill case turned up.well waking up in salou on the sat morning,with not even a toothbrush between us was no joke.toiletries,chargers,suncream etc.Got home Sat 30/09..The case turned up today Tue 4/10...12 days later,To my horror,it looked like it had been on a 100 flights,suncream,coffee,shower jell,all smashed to bits,everything covered and ruined including case,and it was well packed..i have had no correspondence,emails,phonecalls,updates,nothing fr om vuelling whatsoever!...so apart from shopping every day for clothes,which ruined the holiday,i am now going to try to put in a claim,but dont know wh ere to start.what makes it even worse,is that they say on their site,if you have baggage insurance,claim directly from them,why the hell should i pay the excess,and do that.FFUmming!

26 September 2016 11:09:00 Sachin

Vueling didn't transport my paid checked in luggage from Paris to LPA on 28 aug 2016. Had to buy some clothes and essentials before the bag was delivered 2 days later. I filed a claim for delayed luggage and received a no reply email 2 weeks ago as acknowledgement of receiving my documents, and that they will revert on email after studying my claim. Have not heard a word since from Vueling. Has anyone here ever received a baggage delay claim for Vueling? How long do they take? Only way to reach them seems to be an international call to Spain.

20 September 2016 12:09:00 Guest

WE GOT OUR LUGGAGE BACK! It was delivered to our address in Genoa 7 days later. Still the process is painful , they answered the telephone for inquiries but basically only to tell you to wait and wait until found. I would never check any bags with them. Guest : Hello. Has anyone received their luggage back from Vueling or compensation for lost luggage ? Has anyone filed a legal complaint with the authorities? They lost my bag in the Amsterdam-Milano flight and this is day 3, after reading this blog I am very concerned with the outcome. Please share your experiences.

17 September 2016 04:09:00 Anne Andrews

Vueling has lost my luggage on flight VY6155 13/9 from Palermo to Rome then on to Amsterdam My husbands came but not mine. Was told by flight staff on Emirates there is a gang operating from luggage handling. My husbands had a combination lock, mine did not. Has been five days. When my luggage didn't arrive in Amsterdam I filed a lost luggage form but Amsterdam said according to what they could see my luggage did not even leave Palermo. Have tracking number but nothing coming up. Have informed my travel agent & as all reports on this airline are negative she will not be using again.