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Vueling Airlines Discussion

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28 October 2013 04:10:00 Frustrated in France

Impossible to contact this airline through website, email or telephone to Spain. A complete ripoff - NO CUSTOMER SERVICE!!!

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28 October 2013 12:10:00 Guest

Hi I have just booked a flight to Barcelona to menorca and mistakedly pressed th wrong month They want 90 euros for a mistake 2 minutes ago to change that date Zero communication awfull service

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22 October 2013 05:10:00 Guest

Guest : Can any one tell us how to get compensation from Vueling, is there any process defined, procedures are explained anywhere in net I get a different answer each time I ask for this info, be prepared to get nothing back! Guest : Travelled from barcelona to malaga on oct 13th. 2013 we are two families, both of us lost baggage one each. spent lots of amount for clothes and other things we need. Our holiday trip was ruined by Vueling , spent lots of money by calling Vueling customer service. to answer our calls, they took 15 minutes. finally answer was "wait". Horrible experience we had with Europe domestic flights no responsibility of staff , every wh ere same answer "we are not aware" call customer service.

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22 October 2013 05:10:00 Guest

3 weeks into a 13 week world trip and have lost everything, accept the clothes on my back, I wish I had seen the below comments before using this airline. Call them everyday and they keep assuring me I will get my bag back. I asked the operator if she was embarressed to work for this company, she said no and that she liked her job. They make it very hard to claim,and apparently never pay up. They guide you to a website to log details of content, and it doesn't even work. I will never leave my own country again, expensive experience to have a miserable time. WORST AIRLINE EVER!

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21 October 2013 12:10:00 Guest

Can any one tell us how to get compensation from Vueling, is there any process defined, procedures are explained anywhere in net Guest : Travelled from barcelona to malaga on oct 13th. 2013 we are two families, both of us lost baggage one each. spent lots of amount for clothes and other things we need. Our holiday trip was ruined by Vueling , spent lots of money by calling Vueling customer service. to answer our calls, they took 15 minutes. finally answer was "wait". Horrible experience we had with Europe domestic flights no responsibility of staff , every wh ere same answer "we are not aware" call customer service.

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21 October 2013 12:10:00 Guest

Travelled from barcelona to malaga on oct 13th. 2013 we are two families, both of us lost baggage one each. spent lots of amount for clothes and other things we need. Our holiday trip was ruined by Vueling , spent lots of money by calling Vueling customer service. to answer our calls, they took 15 minutes. finally answer was "wait". Horrible experience we had with Europe domestic flights no responsibility of staff , every wh ere same answer "we are not aware" call customer service.

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16 October 2013 11:10:00 Guest

cant get booking code without booking code???? no one to ask. no help

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16 October 2013 11:10:00 Guest

awful unhelpful, will never fly with them again.

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23 September 2013 06:09:00 Guest

Sept 2013: I have had a very negative experience with Vueling over baggage on my latest trip. They have managed to lose my bag not just once but TWICE, in both directions. London to Florence Sept 14 2013 - bag did not arrive, very little information for 3 days and then eventually it arrived at my hotel on Sept 18th. There were at least 10 people on the flight who also did not receive their bags on the appropriate day, and as one of them was at the same conference as me I know that his bag also arrived on the 18th Florence to London (and then Boston via BA) on Sept 22nd 2013 - my bag is missing once again. Vueling checked it through fr om Florence but it didn't make it. I have no idea if it even left Florence. I had to get my BA boarding pass in London and when doing that the agent there said that the booking in of my information and my bag information was very poor and he basically had to redo it all, so the Vueling agent clearly did not do a good job. That made me concerned about my bag and those concerns were realized when it didn't appear in Boston. It also was not on the BA list of bags that "almost made it" - they have no idea wh ere it is. Since my bag went missing for the first time, I have read a lot of horror stories about Vueling and the way they handle baggage, on this forum and elsewhere, and my experience is the same. I travel a lot (multiple times a year) and have only had two baggage loss incidents previously, both of which were cleared up quickly (one, very quickly). The experience this time was much more frustrating and is still ongoing. Given all of the negative comments I am very surprised that reputable airlines such as BA, AA and Iberia partner with Vueling. The two flights I was on were actually Iberia code share flights operated by Vueling. I will certainly try very hard to avoid Vueling in the future and if that means avoiding Iberia and its other partners too, so be it.

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18 September 2013 01:09:00 Guest

Yet another passenger fr om the London to Florence Sep 15th flight wondering the following: Wh ere is my luggage? Why was nobody's luggage loaded onto the plane? Why did they have us all waiting for an hour at the airport upon arrival without notifying us that nobody's luggage had arrived? Why did they say it would likely arrive the following evening when based on other people's experiences that was clearly a lie?

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15 September 2013 10:09:00 GN

Sept. 15th, 2013, on the morning flight between Madrid and Florence, Vueling simply did not load all the baggages, including those of a group of Italian musicians over 100 persons. It took more than 45 minutes to the Florence airport representative (no Vueling representatives on sight) to tell the truth to waiting passengers, than the flight baggage bay was empty. Not one piece of baggage loaded.

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14 September 2013 06:09:00 Amy Thai

I had an extremely negative experience with Vueling Airlines after they overbooked a flight and wouldn't let my friend on board even though there was an empty seat on the plane. I and two friends bought a direct flight from Valencia to Amsterdam but when we checked in at the airport the agent informed us that it was an overbooked flight and we were put on stand by. The only way we would get on is if passengers who checked in online didn't show up. After restating back what we were just told (not being able to take a flight that we had paid for) the agent repeatedly said that if we checked in online we wouldn't have had an issue. However, there was no internet at our hotel and were unable to. We were cooperative, waited at the gate, and let all other passengers board first. Once everyone was on the Vueling employees told us that there was room for two but one of us would have to stay overnight and take a flight the next day to Amsterdam that had a connection in Ibiza. My friend stayed behind and let me go however, upon boarding the plane I saw an empty seat in the first row which means it was not in fact a full flight. After asking two flight attendants if my friend could sit there they said she couldn't because we had booked an economy class ticket and the first row was business class which cost more. So instead of allowing a passenger to sit in an unoccupied seat that would have brought her directly to her destination on time they had her take a flight the following day with a connection in another city. This major dent in our plans could have easily been avoided if Vueling didn't oversell economy class tickets or if they just let my friend sit in the first row. Needless to say, I'm never flying Vueling again.

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09 September 2013 07:09:00 Guest

Yet another unhappy passenger here. I flew with Vuelling from Sienna to London T3 in July. Whilst the check in process and flight were all fine both my and many other passengers bags never arrived on the baggage carousel. After waiting for a good hour I approached the lost and found office who gave me a PIR form and advised that I needed to contact the Veuling office. his is when the frustration commenced. Trying to get through to thier customer services department was nigh on impossible. Thier Fax machine simply did not work. After trying for 3 days I finally got to speak to someone who advised I needed to wait 7 days before my bag could be declared lost and I could claim. On the 8th day it arrived in London and so I started the claim process which entailed sending original copies of all original travel documents boarding pass PIR etc documents by recorded delivery. On july 16th I received a letter advising that I needed to send the original documents !!!!. Its now August 9th and I have yet to here from them. Like other contributors to this topic I am an experienced and frequent flyer with many airlines. This is quite simply the worst baggage related incident I have encountered in 20 years of international travel. Vuellings customer service is non existent and when you do manage to speak with someone the answers are vague and unhelpful.

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08 September 2013 12:09:00 Guest

I am another of the mad passengers had to fly Vueling, my suitcase was sent supposedly from oslo to bilbao via barcelona, no one ever could help me, they only send me to the worldtracer. No one could tell me if the suitcase was ever sent from oslo, og arrived in barcelona or was sent from barcelona to Bilbao. Why on earthe does this not be an information gooing along with the passenger.!! No compentsation at all from the company no message to me via email so I could find they are doing their best and that they have not stolen it!!!!

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05 September 2013 05:09:00 Guest

Due to Vueling not being able to fill up its seats, my flight back to Germany got cancelled. It resulted that they only managed to get me home the next day (!!!) with me having to hop from one airport to another and taking a total of nearly 24 HOURS TO GET FROM SPAIN TO GERMANY! I missed an event which i had booked due to the flight cancellation for which i had paid a considerable amount of money. NO COMPENSATION seen till this day! If you try and contact Vueling, nobody will give a response. Vueling, belonging to Iberia, could have just put me on an Iberia flight 2 hours after my original flight and everything would have worked out well. DO NOT FLY VUELING

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29 August 2013 07:08:00 Guest

ERANIO L. PUNSALAN Certified Public Accountant-Corporate Lawyer Ground Floor, Medical Plaza Building Makati Amorsolo Street corner Dela Rosa Street Makati City, Metro-Manila, Phlippines Email Address: renelpunsalan@yahoo.com or carlos_yturzaeta@yahoo.com.sg Telephone Nos. +63 917 536 0937 or +63 917 302 5111 July 17, 2013 Vueling Airlines SA Parque de Negocios Mas Blau II Pla de lEstany 5 08820 El Prat de Llobregat, Barcelona Tel Nos. +34 93 378 7878 and +3493 78 7879 www.vueling.com Gentlemen: We would like to formally bring to your attention the lost luggage of ERANIO L. PUNSALAN which was checked in at Lisbon International Airport on June 27, 2013 via flight Vueling VY8463 to Barcelona. There were two (2) luggagesone was black and the other was red, both were just cabin-sized luggages. The flight was delayed for about 3 hours and when we arrived in Barcelona early morning of June 28, 2013, the baggage was not on the plane. We reported the lost luggage at the Barcelona Airport before we took the Singapore flight on June 28, 2013 back to Singapore then on to Manila on June 29, 2013. On July 8, 2013, one of the luggages ( red color) arrived in Manila via Cathay Pacific Airline and we got that luggage intact, nothing was lost and everything inside was accounted for. However, the other black luggage has not arrived up to this time. Therefore, we are already filing our formal claim for the payment of the lost luggage of ERANIO L. PUNSALAN since up to this time, we have not been favored with any reply, status nor upd ate from your company or through any of your agents. May we therefore seek your se ttlement of this claim in due course. Attached were the Lost Luggage Report filed in Barcelona Lost Luggage Section and the corresponding Baggage Tags and Airline Ticket and Official Receipts. Thank you and all the best. Very truly yours, ERANIO L. PUNSALAN By: CARLOS H. YTURZAETA NB. You may reach us at the above address during office hours and through our emails or cellphones during the whole day. Thank you.

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18 August 2013 07:08:00 Guest

I was on that flight too Andreas! I flew home to Australia the next morning and still waiting for my luggage. I have been told it was dispatched August 14. Have you received yours yet? Deb Andreas Nelle : We flew VUELING from Florence to Paris on August 10, 2013. None of the luggage was loaded on the plane. After arriving in Orly, all passengers waited for almost an hour at the carousel before being told that the luggage was still in Florence. 36 hours and numerous hotline calls later there is still no information available on the luggage other than that it probably is still in Florence.... Too bad I am only now reading all the VUELING stories on the net!

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16 August 2013 06:08:00 Guest

Vueling wins the award for the worlds worst airline. Exactly like the gentleman below they did not load my or anyone else's bags at the airport. Now a week latter and dozens of phones calls and lies from this terrible airline and no sign. I am a super frequent traveller 1000's of flights and have never come anyone even close to being this bad. Just being on hold for one hour to try and call them again and they have the nerve to charge you for this holding time. I think losing luggage is part of their business model.

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12 August 2013 05:08:00 Guest

First experience of flying Vueling. Purchased 2 Excellence seats for greater comfort as other half is broad shouldered. (Excellence has promise of no-one sitting between you) for BCN-MAH-BCN in 1A and 1C. On way out cabin crew did not know we had paid excellence fare. Fortunately call to despatcher confirmed it, so that was ok. Crew then very helpful. But... On way back, our flight delayed approx 2 hours so asked to change to another flight (which can do with Excellence tickets). Changed ok to same seats. On board, in seats 1A and 1C again, on asking for refreshments we were asked to pay for them. When complained, were offered our orange juice and coffee free. Crew had no knowledge that we had paid Excellence fare. (Nothing shown on our boarding passes, so either there was an error along the line, or some failure of communication, or a gap in the logic of the booking system, I don't know.) Then, before take-off, a man was seated in 1B for the flight! No "Duo seating"; not the promised and paid for seats with "no-one sitting in between you". We would have been better paying much less and having economy seats. Am awaiting a response from Vueling to complaint.

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12 August 2013 01:08:00 Andreas Nelle

We flew VUELING from Florence to Paris on August 10, 2013. None of the luggage was loaded on the plane. After arriving in Orly, all passengers waited for almost an hour at the carousel before being told that the luggage was still in Florence. 36 hours and numerous hotline calls later there is still no information available on the luggage other than that it probably is still in Florence.... Too bad I am only now reading all the VUELING stories on the net!

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07 August 2013 01:08:00 Guest

Does any know how i can cancel my booking on Vueling airline through the website. I purchased a excellence fare which has this flexibility but i cannot find an option to do this anywhere on the site. Please help.

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03 August 2013 06:08:00 Guest

WORST AIRLINE EVER. Spanish complacency at its finest!!!

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01 August 2013 10:08:00 Guest

Vueling is THE WORST AIRLINE I have ever flown and I am a frequent flyer. Their customer service is horrific. This is NOT a budget airline. It is a guarantee something will go wrong with your flight and you will wind up paying 3 times what you would on a normal airline. I flew from Florence to London on June 27, 2013. At which time they not only delayed our flight 2 hours they also decided they were going to kick-off 17 passengers minutes before boarding. The passengers began to riot and the flight was delayed even longer while the airline representatives argued with the passengers who were not allowed to board. The Italian police were even called in at one point. Then we board the flight and arrive in London only to find out that the airline did not load any luggage on board the flight. They did not tell us and many of the passengers stood waiting in the baggage claim area for almost an hour before we were notified that our bags never even came with us to London. It has now been 5 WEEKS since my luggage cases went missing and they have not been returned to me. NEVER FLY VUELING AIRLINES. THEY ARE REPEAT OFFENDERS, HORRIBLE ARLINE WITH HORRIBLE SERVICE AND DO NOT COMPENSATE YOU FOR YOU LOSS.

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30 July 2013 10:07:00 Varsha Pancholi

Hello Vueling, cancelled our flight to Florence on the 24 May 2013 on the basis of storms and bad weather in Florence and Italy and the optiion given as alternatives were not viable as I am a wheelchair user, did any one out there have thier flights cancelled on the same day for the same reason? thanks

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30 July 2013 08:07:00 Guest

from wich terminal does vueling flight to?

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20 July 2013 08:07:00 Guest

Intransparent, zero passenger orientation, will never book a flight with them again, will always chose another company even if that may be more expensive, and I recommend everyone to do the same.

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13 July 2013 12:07:00 Tanya Vrebosch-Merry

I am now 4 days without the luggage that you lost - no one knows where it is and no one will call me back! Please call me at 705-499-3967 (Canadian cell phone) immediately!

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10 July 2013 08:07:00 Guest

Call to make changes to flights costs more than the flight

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02 July 2013 02:07:00 Guest

Never choose Vueling! I tried to book 4 flights via the website, but payment was rejected 3 times, and I gave up, and booked the tickets with Norwegian at a higher price. 4 days later, Vueling charged my bank account despite the payments had been rejected! And after long correspondance, Vueling just rejects my complaint and keep the money. Crab company.

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02 June 2013 05:06:00 Guest

Hi, I am tring to fill the space with country in section API (enter the information about passinger), but I can not select or fill CROATIA. Could somebody help me?

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15 May 2013 07:05:00 Guest

The customer services of Vueling is really bad. I have booked my flight and made the payment but some days after they sent me an email saying that my flight time has been changed. I want to respond them saying that I do not accept the change as this will totally ruin my travel plan. When I go to their website, there is only an auto reply system and do not have any email address to deal with customer services. There is only a local phone number which need additional charge of which I cannot call. I have no idea how can I just cancel my ticket and have the refund. Did anyone overcome this problem too?

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09 May 2013 05:05:00 samba fm bah

samba FM bah am in Gambia i book vuling from Barcelona i wanted to know wen am coming back i went to the air port and i find no office about your flight. i will add my NIE: X9839350-L I want to know my return day and were am going to get my return ticket . thanks

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05 April 2013 12:04:00 Mark Stone and family

Hello! I'd like to know if it is possible to assign seats for their trip, June 10,2013 from AGP-BCN, this is a family of four and they would like to sit together if at all possible. The record locator is 3W6E46; it is Iberia flight #5900 but it a true Vueling Airlines flight at 925 AM arriving 1055 AM into Barcelona. Thank you for any assistance you can provide; if obtaining a seat assignment requires an additional fee, please advise how much extra it would be and I will let them know. They may be willing to pay additional for seat assignments.

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24 March 2013 11:03:00 Guest

They "changed" our return flight to 2 days earlier, ie they cancelled the scheduled flight. No reply to either webform communications or numerous emails! Never again!!!

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02 February 2013 10:02:00 Ansiella Fenech

hope that i will get a replay back as soon as possible please

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02 February 2013 10:02:00 Ansiella Fenech

can anyone help me please did'nt my bookings already paid and no replay back with an email is there is someone kind

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03 January 2013 10:01:00 keeguantan18

VUELING, do not take the easy approach in handling lost baggage by asking to claim for compensation. The luggage is in the warehouse as we understand. Please trace it and send it back to us.

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03 January 2013 10:01:00 keeguantan18

Please please have the courtesy and adopt a customer service approach in handling lost buggage

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03 January 2013 02:01:00 keeguantan18

Vueling lost my luggage on my flight from Seville to Barcelona on 31 Dec 2012 on flight VY2251. It does not bother to update me on the status on the tracing of the luggage. It gives me the impression that it is taking the easy way of asking me to get compensation for the lost as it could be in the warehouse. This is not what I need and what Vueling should do is to trace the luggage and also to update it frustrated me. It should be more professional in its customer service approach. How can I trust the airline if I cannot trust its staff who handles lost luggage.

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03 December 2012 11:12:00 Kevin

The website is an absolute joke. Why offer online check in if it doesn't work? And the apps are even worse. They should fire the entire tech team.

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13 October 2012 08:10:00 Maria

I bought two tickets from Moscow to Barcelona, ​​Moscow and Barcelona-Lisbon-Barcelona. Flew to Barcelona and it turned out that the flight Barcelona-Lisbon canceled. After a long correspondence with the airline ticket money for me no one returned. Offered to pay 400 euros - such impudence I even Russian airlines did not. As for the aircraft and personnel: pilots fought well plane, doing the whole flight attendants what is their business and do not pay attention to the passengers, even the tea was not given, said that in Russia there are no experts in the aircraft repair kettles. Sit in the plane 4:00 impossible because the distance between the seats are designed for people with very short legs, and it can only aircraft to carry children up to 10 years :) Rudeness and irresponsibility! Reducing the distance between the seats the airline holds more seats in the plane. Thus, it turns out more tickets sold. We must tell them to put chairs in two rows (top and bottom) or even remove - standing room will be more :) And most importantly, that the airline seeks only to make money, and the basic amenities of passengers they are not interested. Fly to Spain Swiss Airlines! The difference in the price of 1000 rubles. The quality is not comparable.

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10 October 2012 03:10:00 Guest

AWFUL - Booked flights from BCN to GRX for 29 October. Confirmation came back for 25 October. It is impossible to reach the airline to straighten out. You need to drill down through 6 pages o nthier website to get the email form. Once completed and sent, I received a confirmations saying they could not process and asking me to email the address the email was sent to! The phone number given for Italy does not go through. I will have no chance but to dispute through the credit card company. What a horrible experience.

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30 September 2012 05:09:00 Guest

cannot believe how badly I an being treated by Vueling. I booked flights from Malaga to Malta leaving Malaga early 18 October for a 7 night holiday returning 25 October. Yesterday I recieved an email from them saying they had changed my flight times, not only did this now involve a 10 hour tranfer time in Barcelona but also it is 2 days later. I asked what I believe is reasonable and that is to change the return flight to the 27 October so I can still have a 7 day holiday. Back came the reply that I can only get free changes or a refund to the re-scheduled flight not for the return flight if I want to fly 27th instead of 25th it will cost 39 per person to change. What makes this more annoying is that the flights on 27th October are about 50% less than the 25th. I now do not know what to do I have already lost money on a hotel I have booked for the night before when we should have flown. This is what they say Thank you for contacting Vueling. In response to your e-mail we would like to indicate that we have checked your reservation and, as your outgoing flight was changed from October the 18th to October the 20th, we could refund you this leg of the travel, but not the whole reservation.

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27 September 2012 07:09:00 Pierrot

I bought a ticket Lyon -Barcelona -Moscaw 24.09 2012. I didn't have my E-ticket yet. My number reservation is U881467 Best regards

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24 September 2012 05:09:00 TinaGuest

Your website does not recognise my email, and your phone lines are a joke

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23 September 2012 11:09:00 Guest

Your customer service phone number does not work. Why? Very frustrating! I need to contact you about changes made to my flight and additional fees you charged.

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22 September 2012 01:09:00 Guest

They changed my flight without even given a reason. I am trying to contact them for already 3 days, no answer.

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21 September 2012 10:09:00 Guest shahzad gul

What is my reservation number please send in my e mail addres imranm152@yahoo.com

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06 September 2012 11:09:00 AKILILU OKBAY

HELLO I'M TRAYING TO BOOK LAST NIGHT BUT SOME THING WENT WRONG WITH UR SYSTEM, I TRAY TO CONTACT OVER THE PHONE BUT THE PHONE IS NOT WORKING.............

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30 August 2012 11:08:00 Joseph

The claim department is so inefficient. I have been trying to claim compensation for an overbooking and for no reason. They denied it. They don't answer your emails on time. When you have a response it has nothing to do with your request. They made me miss an important meeting because of an overbooking and they don't even want to compensate me breaching the European Laws of Air transportation regarding Denied Boarding. Don't be afraid to file complains about the under the Civil Aviation of your country. Don't use them. Pay a little more money and take a better carrier

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