1.40hours late travelling from Luton to Barcelona. And 31 passengers unable to fly because the plane was too short. Return leg two days later VY7966 delayed for 90 minutes with all passengers on board. Very very poor performance.
4 of us travelled from Barcelona to Warsaw on May 23 ,,,, our luggage , r large suitcases never arrived in Poland. Over 8 days later we are back in the USA with no luggage and no answers from customer service in vueling. awful!!!! Modhura Roy : Luggage LOST - File Ref No. ORYVY29378. My husband and me were on Europe trip, and were traveling fr om Rome to P aris. On arriving at Paris, BOTH our luggages (1 bag each) turned to be missing. It has been two days now. We our stuck in a foreign city without any luggage, and we are leaving Paris tomorrow for Amsterdam. We have tried the customer care number every hour since yesterday, but our call was received only once. Stuck without clothes, jackets and other utilities and with a daily compensation of 50 ˆ in a city wh ere everything is so expensive. Really don't know what to do now!!! Can anybody help? Modhura Roy : Luggage LOST - File Ref No. ORYVY29378. My husband and me were on Europe trip, and were traveling fr om Rome to P aris. On arriving at Paris, BOTH our luggages (1 bag each) turned to be missing. It has been two days now. We our stuck in a foreign city without any luggage, and we are leaving Paris tomorrow for Amsterdam. We have tried the customer care number every hour since yesterday, but our call was received only once. Stuck without clothes, jackets and other utilities and with a daily compensation of 50 ˆ in a city wh ere everything is so expensive. Really don't know what to do now!!! Can anybody help? Modhura Roy : Luggage LOST - File Ref No. ORYVY29378. My husband and me were on Europe trip, and were traveling fr om Rome to P aris. On arriving at Paris, BOTH our luggages (1 bag each) turned to be missing. It has been two days now. We our stuck in a foreign city without any luggage, and we are leaving Paris tomorrow for Amsterdam. We have tried the customer care number every hour since yesterday, but our call was received only once. Stuck without clothes, jackets and other utilities and with a daily compensation of 50 ˆ in a city wh ere everything is so expensive. Really don't know what to do now!!! Can anybody help? Modhura Roy : Luggage LOST - File Ref No. ORYVY29378. My husband and me were on Europe trip, and were traveling fr om Rome to P aris. On arriving at Paris, BOTH our luggages (1 bag each) turned to be missing. It has been two days now. We our stuck in a foreign city without any luggage, and we are leaving Paris tomorrow for Amsterdam. We have tried the customer care number every hour since yesterday, but our call was received only once. Stuck without clothes, jackets and other utilities and with a daily compensation of 50 ˆ in a city wh ere everything is so expensive. Really don't know what to do now!!! Can anybody help?
Luggage LOST - File Ref No. ORYVY29378. My husband and me were on Europe trip, and were traveling fr om Rome to P aris. On arriving at Paris, BOTH our luggages (1 bag each) turned to be missing. It has been two days now. We our stuck in a foreign city without any luggage, and we are leaving Paris tomorrow for Amsterdam. We have tried the customer care number every hour since yesterday, but our call was received only once. Stuck without clothes, jackets and other utilities and with a daily compensation of 50 ˆ in a city wh ere everything is so expensive. Really don't know what to do now!!! Can anybody help?
Avoid this garbage company.,we had a nightmare using this company. Do not fly with this company. Flight cancelled after waiting two and a half hours. Had to check out of airport. Went through whole airport. We were told we would be out in hote. Waited to check in on hote then told no rooms. No one knows anything. Staff rude. Avoid avoid avoid
Vueling Airlines . . . wow what a * of space. Booked tickets (travel agent) march this year, 3 days later Vueling cancelled my booked and paid for tickets, rescheduling us on a flight some 27 hours later. No consultation, no explanation. This impacted on following travel plans. Months later, after filling out every possible contact form with both Vueling and their ticketing operatin (Hahn Air) still no acknowledgement of any claim or refund . . . Reading all these stories makes me glad we did not re book with them and have chosen another airline to travel with. How can you get through to thee guys?
It's the worst travelling experience I have ever and and would NEVER EVER use this airlines again.again. My luggage has know been lost for 4 days and no one knows where it is or even to care. One item is a $10,000 bicycle which has all my biking gear in it. We are on a 4 week cycling holiday which I feel has been ruined. My luggage bag has some of my clothes and shoes/boots. Many of my clothes are un replaceable. There are 2 gifts for 2 friends who have joined us here. They leave on Sat. Our luggage was lost between Barcalona and Bologna. We wanted to take an earlier flight but the Vueling person booking the flight for us said 35 min was lots of time. The plane was late leaving Barcelona and we barely made the Bologna connection - they had to check if it was all right to board the plane as they had closed the doors.
What are the facilities and privileges available to economy class passengers at Barcelona airport for 11 hr 45min layover ??
Apalling experience BCN to Liverpool. 2hrs on the tarmac before it was announced that the plane couldn't fly because of the rain (we were travelling to UK for ***** sake!!) All disembarked then herded incorrectly back through airport only to find ourselves on the wrong side of security and had to go through whole process again. After that we had zero announcements or gate information or meal tickets and not a single person from Vueling to be seen. When boarding buses to new plane we were passed through the gate into a dead end with a locked door at teh bottom of the escalator-very dangerous as it was crowded and people were still using the escalator and were unable to get off safely. Finally arrived 3.5hrs late. Customer services contacted but no joy or even a real apology-in fact incorrectly quoting our legal compensation rights just infuriated me even more. They really don't give a toss about customers-well now they have on less business customer to worry about!
I was in the 'I Mosaici' business lounge since 13:00 local time, 15th Apr 2016 waiting for flight VY6528 from FCO to NCE at 15:35, booking code N7CIJC. Before 15:35 the gate announced on the flight display screens 'Expected 15:55 / Note gate change'. At 15:35 (the original departure time) i asked the reception of the 'I Mosaici' business lounge to call the gate. The gate confirmed that the flight was expected at 15:55. At 15:55 there was still displaying on the screens 'Exp. 15:55 / Gate change' but i walked to the gate. When i came to the gate at 15:57 (and the gate D2 is located just under the business lounge), the gate attendant said 'Sorry sir the gate is closed and your flight has departed'. There was never announced any 'Boarding' and no one knew that the flight had departed other than the people waiting just outside the gate. So how could i possibly have known that i should go to the gate? Then i go to the departure hall, Vueling desk, to ask how i can get to NCE. The answer i got was 'Sorry Sir, there is no more Vueling flights to NCE today. If you want, you can buy a ticket to another destination'. I answered that i need to get to NCE. I asked if they could give me any connection to Nice with Vueling or another company, the answer was firmly 'No, Sir. We do not give compensations’. I can understand that people do mistake, like forgetting to announce a boarding (although it’s one of the main reasons for why gate attendants are employed), but as a minimum such people should apologize for their mistake and give some compensation for their error. MOREOVER, THIS IS THE 2ND TIME THIS HAPPENED TO ME, BOTH TIMES WITH VUELING AND BOTH TIMES FROM FCO. Now, i had to buy a ticket with another company and i have a total loss of this error of EUR 684,50. Although i fly about 80-120 flights a year, i have never seen anything similar, even in the poorest countries of the world. You can have proof of the incident by contacting the staff at the 'I Mosaici' business lounge at the FCO airport.
Vueling is a horrible and unreliable airline. I was booked on flight VY2115 on April 3, 2016 with departure time at 08:25. I arrived early and checked my luggage at the Vueling counter and I was issued a boarding pass with an assigned seat. Just 20 minutes prior to boarding time, it was changed to another flight/aircraft for NO reason given. However I was denied boarding onto the substituted flight/aircraft with the same departure time and my status was changed to "standby" for NO reason, even with ticket being prepaid and confirmed more than 2 months ago. I was told by the attendant to wait until everyone has boarded to see what the remaining capacity of the flight was. There were 4 seats available after all the passengers have boarded, as I heard fr om the attendant at the boarding gate. However another small group of standby passengers were granted the access to board to fill those seats, and I was left behind for another flight out, much later at 15:30 with more than 7 hours being wasted at the BCN airport. I cannot understand why even with 4 seats available, I was not allowed to board wh ereas the other passengers who definitely came later than me in the standby queue got those seats on the flight. I was being dismissed by the attendant in a hasty and unprofessional manner and I was told to re-arrange for the next flight out at 15:30 and that I would be eligible for a compensation of ˆ250 per person. The whole experience was very stressful and frustrating, and it is unacceptable to have been treated this way as a passenger. Furthermore, this change of flight resulted in my luggage being lost on the later flight VY2123, and I had no luggage during my entire stay in Spain. I had to incur extra expenses to replenish toiletries, medications, change of clothing and personal necessities. I lost a whole day of vacation time and the experience became very unpleasant .
AS EXPECTED, NO ANSWER AFTER FOUR DAYS! To all potential Vueling customers. Be aware that in case of lost luggage you will enter in a nightmare (like the one I and friends are living) due to the total lack of care of Vueling customer service. You will be told to call a telephone number (useless) or contact an email address (which will never reply). Be prepared to lose time and money if you lose a baggage with Vueling...
Vueling is the WORST air company in the world. Never ever book a ticket with this company if you have more than your carrying-ons. they LOST your luggage. Don't trust them. Don't buy any ticket. Don't book. And don't wait to have any assistence or compensation from them. Plus VUELING customer service is a NIGHTMARE!
Yes! I lost my bag from Barcolena to Madrid. It's been 48 hours and i've sent many emails and the stupid world tracing thing has no updates or any information on it. what a joke.
Just got back from taking Vueling flight from Madrid to Barcelona. They lost my luggage for three whole days. Finally got it back the 3rd night and had to go to the airport to pick it up. They said they would deliver but because they lost my girlfriends luggage also for 24 hours and said they would bring it by at 9 pm and never showed up - I decided to spend 3 hours picking it up myself. Never never check a bag on Vueling. When I asked the desk how to I seek reimbursement for items purchased for the 3 days he laughed and said I don't know. Just returned to the states and KLM (Delta) never put my luggage on the plane in Rome but Delta is delivering today so at least thats good. Vueling never again.
Horrible airline Company, horrible service, always delayed, Loosing lugage even though it was carry on, and then when You try to call about your lost lugage they charge You extra for calling their " number " Incredible that they can get away with running their business that way...
Receive a email off I cane not see the information on it cane you tell me what the new flight information his on A6DHJC his I cannot see any difference new the times firstname.lastname@example.org or text me on UK number 07411095036
Our luggage did not make it to Palma de Mallorca from Barcelona. Customer service has been terrible and our vacation is ruined. Trying to be optimistic, but no reply yet from Vueling and the update of "tracing continues" is useless!
my daughter's bag was left in london and she has been informed that her bag has now reached it's destination. it is nearly midnight in barcelona, when will it be delivered to her house?
Vueling lost my luggage in June 2015, and only returned it after 5 days. Since then I am waiting for refund of the clothes I needed to buy. No mails are being answered, phone calls let you wait 15 minutes and then have no answer for you. This is the worst customer "service" I have seen, ever. I recommend everybody to avoid flying Vueling whenever you can. They just don't bother about customer service. They are indeed cheap!
My luggage has been lost for 120 days!!!!!!!! Only Partial payment for items bought for the next 5 weeks of our holiday. Still owe a large amont as per the Montreal Convention and will not acknowledge my communications with them. We need to ban together in a class action suit!
Hello I am due to fly with vueling in june.Im having a dilemma after reading all the comments. Should I pack with just a carry on. I don't want to lose any luggage and it seem that they are notorious for losing it. Any recommendations gratefully recieved.
Hello, I am an Israeli travel company ordered 2 tickets from Israel to Thailand , unfortunately, I was told that the company went bankrupt and the total will be returned to me in full It's been three months and the company closed its offices in the country despite being told that I have a number of treatment and my appeal today no one to talk , I noted that it was important to $ 2,000 I would be happy if someone handles my case Of course I have proof of payment and the ticket will not be implemented and the number receiving treatment from society email@example.com
wes : Is there a working number to contact fueling airline they lost my baggage and I cannot find a working number please help +34902486648 this is lost baggage claim- keep saying a wrong number to the automated service so it transfers you to a person to talk to
Is there a working number to contact fueling airline they lost my baggage and I cannot find a working number please help
Hi there. I recently left a bag on a vueling flight and am trying to find a number in the uk that u can call to enquire but all I seem the be able to find is an e mail... any suggestions most welcome!
I flew recently (20th Oct) fr om Edinburgh, via Barcelona to Banjul (Gambia) with Vueling. The flights were great, on time, great staff, but baggage handling lost my luggage on departure (n.b. not Vueling but local, contracted staff at Edinburgh Airport) and i haven't seen it to this day (the systems were down that day, and my tags were hand written....N.B. check your tags if this happens to you, both my friend and i are convinced this is wh ere errors began). The trip was a self-funded project to volunteer with and film an animal charity there, and the case had all my clothes, intently prepared first-aid kit, electronics, optics, batteries, etc and months-worth of handwritten project work (irreplaceable). The contents of the case are conservatively estimated at £1800. I could not fulfil the remit of the trip which was devastating after months of planning (bear in mind this was a 3rd world country without canon shops etc!!). I caught a foot infection from having to resort to inappropriate footwear and not having my own first aid kit on hand. My beef with Vueling is the very confusing communications, which do not inspire confidence that my case will be found. I have been issued with several references, and the world tracer facility www.vueling.com/en/vueling-services/more... not only lacks my tag numbers but has the case descriptions in the wrong colour and says that both cases are missing when in fact one did arrive (only it was the one that contained dog leads and collars for the charity). Phoning Spain from a Gambian cell phone was not the easiest feat, and I also had sporadic, weak internet. It was a very frustrating time, and sadly i have found generally the person at the other end of the line invariably sounds worn out and unfriendly. I have sent my claim by registered post as requested but really, i just want my case back. It turned out that when i got home after 24 days away, and went to the airport at Edinburgh the following day, the tag number they had written in their search files was wrong. Bittersweet; that's wy it had neber been located, but meant there was a chance it could be. That was the 15th december. 12 days later, and still nothing from Vueling. I am hoping that Vueling will allow me gratis flights to fulfil my remit but here's my recommendation. DO NOT TAKE HOLD LUGGAGE UNLESS IT'S TRULY DISPENSABLE. Will come back here to update.
Guys, how to sue Vueling through the court??? Any experience? They have lost my bag.
Guys, DO NOT FLY with Vueling/Iberia. Took flight from Zurich to Barcelona, my bag was lost or robbed, called many times to non existing phones, wrote many email to air company. No any SINGLE reply! BAG'S LOST!!!!!!!
Purchased two non refundable one way tickets online from Vueling two weeks before a flight from Barcelona to London. Nothing untoward about the process and no special conditions on the fare, other that a statement that this type of ticket did not allow checkin online. Arrived at the airport 50 minutes prior to departure to be told that it was a standby ticket? there were no seats on the flight, and that I would have to the gate to see whether there might be two seats available from no shows. On enquiry at the gate I was told that there were two steps to getting a seat on Vueling, one was checking online the other was getting a seat allocated, and despite being at the airport 50 minutes prior to departure they told me that every other passenger had checked in? Soooo how did I have a ticket on that flight ( which remember did not allow me to checkin online), and there was no seat? None of this makes any sense. Turns out there were 7 people in this circumstance, two of us and a family of five. It is a reasonable conclusion that the flight was oversold. We got on because there were only 3 seats left (apparently it was not full after all!) and the family did not want to separate. I will not fly Vueling thisi s what the US airlines did 15 years ago but at least they said they oversold and did not pretend otherwise.
Good morning, I had my hand baggage (not oversized nor overweighted) taken at the gate in Manchester because there was no more space in the head lockers. It was not possible to have the bag properly checked-in, insured, nothing. I had a connection flight, they lost my bag. I was asked to describe the bag and its content. Finally, when it showed up a week after (with a work meeting gone dreadfully in the mean time, since I had all I needed inside the bag) I found it robbed of all the valuables. Vueling refuses a compensation because the bag (that I was forced to leave at the gate after it had been authorized as hand baggage at the check-in desk) was not insured. I am looking for other victims of denied refund for lost/robbed baggage with this company, I have already contacted a lawyer. Feel free to email to firstname.lastname@example.org
Guest : Sounds like we was on the same flight as you. Have you had any look with a compensation claim? We seem at the moment to be been ignored by Vueling. Guest : Booked with Vueling to travel from Gatwick to Florence on 5th September 2015. The flight, which should have taken off at 18.25 was consistently delayed. No representative of the airline was at Gatwick and no information about the reason for the delay was given. The final time for take off was given as 00.08. However a BA employee then told us that the flight had landed, from Barcelona, but the crew were out of flying hours. We were told we would fly at 11.30 the next day, (6th September) and checked in for this flight which eventually took off at 16.30. At no time was an apology given or an explanation for the delay. Vueling are proving difficult to pin down as to compensation for our badly affected short break. Think carefully before flying with this organisation.
I just experienced Vueling's poor service delivery! Absolutely disappointing and will never use them again. Our luggages did not arrive until 4 hours prior to our flight back home to the USA, totaling 7 days of emotional duress. Sat 9/17 we checked in our luggages at London Heathrow with British Airways, had a connection in Barcelona with Vueling and our final destination was Santorini. 9/17-9/20 filed the claim and became victim number JTRVY10662. Our hotel manager called them twice a day for us (God bless her). The World Tracer website had no update. They didn't respond to my E-mails. We told them we were leaving Santorini on 9/20, gave them our Istanbul hotel address and USA address. 9/20 we left Santorini for Istanbul. 9/21 our Santorini hotel manager called them again as a courtesy, they finally found our luggages and they sent it to Santorini. It was being handled by Gold Air (Greece's luggage company) 9/22 Called Vueling for a status update, they said it was in Athens waiting to be transferred to Istanbul. I emailed every single available contact number on Gold Air's website. 9/23 Called Vueling and reminded them tto send it to Istanbul immediately because I was leaving the next day and for them to call my hotel when it arrived in Istanbul. Gold Air emailed me back and said the luggages were arriving in Istanbul at 830PM via Aegean Airlines. 9/24 1AM Chelebe (luggage company in Istanbul) called our hotel and said we had to pick it up because Vueling isn't contracted with any local luggage delivery. At 2AM we claimed our luggages and at 6AM we flew back home. If your luggages are still missing, I recommend contacting the airports luggage handlers/lost and found company. When we claimed our our two luggages in Istanbul, we saw a storage full of unclaimed pieces. The representative told me some have been there for a very long time. Best wishes to all!
Horrible horrible horrible! They canceled my flight from paris to florence for no reason.they still can't tell me why and when I was about to board the guy said you can't go in its probably your credit card.I called and my card was fine.Vueling just didn't feel like having me. Been here since 7am and missed the flight had to rebook for arrival at 9pm! I don't feel safe arriving at night and still they can't even provide me with transportation.All they can do is collect CASH and then say "I don't know" !!!
They lost my suitcase on my way to Barcelona. It's been 2 weeks still no suitcase.
Vueling has the worst possible service imaginable. Our luggage was delayed and damaged, also on a 2 Oct flight from Florence to Berlin, and it is impossible to talk to anyone or find information on how to get compensation or our expenses reimbursed. They just don't want to hear about it. Their business attitude is so unacceptable, we will never fly with them again and I will tell every individual I meet over the next twenty years to avoid this airline like the bubonic plague. I'm vueling bad. You shouldn't. Don't fly vueling. Ever.
That is absolutely terrible service! Glad you got your bags back finally. Ours took 9 days too Isabel : I just got my 3 luggage (1Oct Florence/Gatwick) in Hong Kong airport finally. They cannot send the bag to my home directly because Vueling is no counter in Hong Kong. So I need to go to the airport to pick up my bags by myself.
I just got my 3 luggage (1Oct Florence/Gatwick) in Hong Kong airport finally. They cannot send the bag to my home directly because Vueling is no counter in Hong Kong. So I need to go to the airport to pick up my bags by myself.
Got case from flight on 2nd October back yesterday evening after it appears to have made the journey via Barcelona. Some small damage to it so I thought I would phone up Vueling Customer Services to see what to do. Got through quite quickly, but was told that I would need to telephone Florence Airport to talk to them. Very nearly lost the plot but managed to say politely that how was I to know that the damage had occurred in Italy, as it could have happened in Spain or even at Gatwick. In my view Vueling were responsible for my case for the 9 days it was in their possession so why should I have to make an expensive call. The lady on the phone replied that I would therefore have to contact Vueling online. No apology for the inconvenience or not being able to help. I therefore went on to the Vueling site to find out how to complain but had great difficulty finding out how to contact them as basically they do not have a simple link to an area to lodge a complaint. Therefore I called Vueling Customer Services again to ask for assistance. It took their agent nearly 5 minutes before he could give me the link I needed. Have now e-mailed them about the problem. Any guesses on how long I will have to wait for a helpful response?
took a flight from Florence to Paris. Paris airport staff informed us that Vueling had not put any of the checked luggage on board. Spent 4 days in Paris from Oct 2-6. Am in Venice now....still no luggage. Many different stories....still no luggage
My husband and myself were on the 30th September flight and our two bags arrived this afternoon with very little warning. I was relieved to find the contents in good order apart from a water mark on my husbands jacket. Luckily I had 'grounded' myself yesterday and today to make sure I was in but meant I had to cancel several commitments. How did people in full time work cope? My husband emailed Global Luggage Solutions daily for updates none of which were specific and our reference on the City Bags Website still said there were no matches right up until the courier rang the doorbell! The 0344 number wasn't too enlightening either other than saying the bags were either on their way from Florence or actually at Gatwick. Everything has been faceless and automated. I know there won't be an apology either as that would admit liabililty. We have complained to BA, emailed Willie Walsh, tweeted Alex Cruz CEO of Vueling, complained to the CAA and emailed You and Yours at BBC Radio 4. We feel we have been deliberately duped along with the other four flights affected. Who knows somebody might do something!
We have just got one bag back. Intact but a bit battered. The courier could not advise when the next case is due. We were on the 1st Oct flight. I will be writing to all noted below as well and claiming expenses for the last week. Dreadful non service from Vueling. This is interesting www.theguardian.com/law/2015/sep/21/judi...
Can I suggest you also write to Willie Walsh, the CEO of International Airlines Group who own both Vueling and BA. That's what we will be doing .
We have just received one of our cases fr om the 2nd October flight. Really glad to get it even if it did arrive nearly an hour before the start of the time slot we were allocated in the text message. However, the delivery driver had no idea about the wh ereabouts of the other case and I am struggling to contact anyone who can give me some details apart from Vueling who say that the case is probably still in transit!!! Still not happy and will be writing to the Head of Vueling as well as Keith Williams who I believe is the Chief Executive of BA who we booked our holiday through.
Thank you so much!! I will try to call on tomorrow!! Guest : New message on the global baggage solutions helpline. To the person calling from Hong Kong. Try 08443754258 using your Hong Kong access code. This gets you through to a person at GBS. Hope this helps and fingers crossed everyone that we'll see our luggage returned soon.
I can't believe it ! Our luggage ( 30th September Florence/ Gatwick flight) has just turned up, unannounced at my door! Hurrah! There is light at the end of the tunnel , folks. I am pleased and relieved .
New message on the global baggage solutions helpline. To the person calling from Hong Kong. Try 08443754258 using your Hong Kong access code. This gets you through to a person at GBS. Hope this helps and fingers crossed everyone that we'll see our luggage returned soon.
Does anyone know which phone number can talk to the global baggage north terminal staff directly? Because I had called 0344 375 4262 option 4 and there is auto reply only. I need to talk to the staff to confirm my bag will send back to Hong Kong. Thanks.
I have seen tweets from passengers on flights on the 29th who have had their bags returned.
It did it again ! This website is censoring my comments! OK - I was trying to say that the PIR tracker website has been " not at all useful " .