Airlines Inform - your guide to airlines all over the world.
Copyright © 2008-2024 www.airlines-inform.com. All rights reserved.
your guide to airlines all over the world
Sunwing Airlines Discussion
Never on time. Who ever is in charge should quit. Or fire their employees Needs a huge shackup
Reply
Sunwing saves money on immigration connections so they ask you for EVA 1h before the flight, without any assistance and help. Other companies doesn't Sunwing never again
Reply
They cancelled our flight and refund was supposed to be within 30 days. Never happened. Now going to credit card company and ultimately the regulator. Sucks.
Reply
Come on Sunwing and our government. The inhumane treatment of passengers when there are cancellations, substantiated or not, has to be reassessed asap. Bring back customer service and respect passenger rights or get out of the industry
Reply
Disgraceful treatment of passengers, nobody should ever book a flight with them. Unfit to be in the industry. Unfortunately can’t rate them zero
Reply
Had the worst experience ever (I have been on more then 20 different airlines in my life). Our flight was delayed due to weather conditions to the next day, for them to tell us afterwards that there are now technical issues with the flight… This is ridiculous I will never book with them again!
Reply
They lie about the price of the all inclusive. When you arrive to the hotel there are fees that are mandatory.
Reply
Guest : We cancelled our Sunwing vacation and have been told we'll receive the full amount via an emailed voucher to put towards rebooking the trip. They said it should be emailed to us in the next few weeks. Has anyone experienced this and can you tell me how long it took you to receive the voucher through email? What did the voucher look like and did they apply it automatically when you phoned Sunwing to rebook your trip? I got a voucher for a trip a few years ago. The voucher came by email and I had no issues with using it. You must use it within a year though. Typical Sunwing though, the trip back to Canada was delayed for hours. We were stuck in a plane for 4 hrs.
Reply
Got swindled once by them,no remorse, no nothing. You will learn some day,you will never fly with them again. CBC had to get involved in order get some satisfaction, don't go down that road, boycott this airline terrible
Reply
[Did you book through a travel agency? Are you from montreal ? No it won’t be paid by interest ] Cathy Smith : Waiting now 7 months for a refund along with 30 others From a Destination Wedding to Mexico. Luxe Wedding Planners say to hang tough as the refund is coming. I say how long do you need to hang tough for? This is Our money you have had for 2 years now. Will it be Paid with Interest?
Reply
We cancelled our Sunwing vacation and have been told we'll receive the full amount via an emailed voucher to put towards rebooking the trip. They said it should be emailed to us in the next few weeks. Has anyone experienced this and can you tell me how long it took you to receive the voucher through email? What did the voucher look like and did they apply it automatically when you phoned Sunwing to rebook your trip?
Reply
Funny how they can take a payment instantly, yet even to use an issued voucher there is a wait to get reimbursed (Credit Card), Huh. Pretty much zero instruction how to properly use the voucher in their online booking, and just pray that the voucher took. Looked high and low over the internet to get some concrete info on how the whole process worked, and found pretty much zero. Their website FAQ was absolutely useless. Hopes & prayers that the rest of hard working people who have their money being held hostage for no apparent reason, can get some sort of resolution.
Reply
I have been waiting for my travel voucher from Sunwing for almost 3 months now. I purchased the "worry-free cancellation insurance" and cancelled my trip 2 weeks before departure. Was told it would take 4-6 weeks to process the voucher and would be sent to me via email. It is now almost 9 weeks and no voucher. When I've called sunwing, I was speaking to someone who was looking into it and the line dropped. I called back and the lady magically said that my information wasnt in their system. I called back to speak to someone else, this time my information was In fact in their system and was able to see that I had the cancellation insurance but said because the trip was booked through a travel agent I needed to speak to them and have them reach out to sunwing. I bought the insurance through sunwing directly and not through the agent. This is unacceptable!
Reply
Have you had any luck getting your refund back? We are going through the same thing right now and cannot get any answers Guest : CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 Today is now past 120 days since my refund request has been accepted and I have seen nothing from Sunwing. They tell me that because the transaction was originally processed over 18 months ago, Sunwing itself can't process the refund, and they are waiting on the "credit card processor". Does this make any sense? Guest : Today is now past 120 days since my refund request has been accepted and I have seen nothing from Sunwing. They tell me that because the transaction was originally processed over 18 months ago, Sunwing itself can't process the refund, and they are waiting on the "credit card processor". Does this make any sense?
Reply
Waiting now 7 months for a refund along with 30 others From a Destination Wedding to Mexico. Luxe Wedding Planners say to hang tough as the refund is coming. I say how long do you need to hang tough for? This is Our money you have had for 2 years now. Will it be Paid with Interest?
Reply
Guest : Anyone know whats going on, Sunwing just cancelled our trip for March 16. Are they going belly up or what? So anyone know how long a refund will actually take as they cancelled the trip? They cancelled mine as well, offering a full refund within "4 days", now being told that the accounting has a huge backlog and every refund is delayed to at least 8 weeks! This is easy enough to understand since they are still selling the same package and I'm guessing calling the customers back within 3 days to cancel!!!!
Reply
I cancelled on the Dec 15 with worry-free insurance 90 days before trip date and opted for the full refund. They said 5 days to receive the credit. Then they said it was being processed and there was a back log. Then they said it was submitted and approved, but due to backlog, accounting cues are taking longer. Still nothing. Called 6 times. Guest : Guest : Richard Smith : SUNWING DOES NOT HONOR ITS TRAVEL INSURANCE!!!!!!! I purchased a trip with Sunwing and bought the Worry Free Cancellation Waiver. When I tried to rebook the trip then Sunwing would not honor the voucher and said weeks after the cancellation that it was still processing. Would not tell me how long to process and told me to repay for another booking in full. This is dishonest, false advertising and against what they say on the website as Worry free. They charge for this insurance but will not honor it. Also the worst customer service I have ever experienced. HI, Are you still waiting? We cancelled on Dec 17th and still no voucher!! I cancelled my trip on Dec 20th and I am still waiting for the voucher. I was told 5-10 days and then 4-6 weeks. It's been 6 weeks not with no resolution in sight.
Reply
Guest : Guest : Richard Smith : SUNWING DOES NOT HONOR ITS TRAVEL INSURANCE!!!!!!! I purchased a trip with Sunwing and bought the Worry Free Cancellation Waiver. When I tried to rebook the trip then Sunwing would not honor the voucher and said weeks after the cancellation that it was still processing. Would not tell me how long to process and told me to repay for another booking in full. This is dishonest, false advertising and against what they say on the website as Worry free. They charge for this insurance but will not honor it. Also the worst customer service I have ever experienced. HI, Are you still waiting? We cancelled on Dec 17th and still no voucher!! I cancelled my trip on Dec 20th and I am still waiting for the voucher. I was told 5-10 days and then 4-6 weeks. It's been 6 weeks not with no resolution in sight. The same here! I cancelled my trip the 4th of january. Still waiting for my refund... They told me twice 1 week and after two weeks, it's now 6 to 8 weeks... Don't book with them!
Reply
Vouchers dont work if the airline used in your package is anything other than sunwing airlines. EVERY PACKAGE FROM MY CITY IS NOT SUNWING.
Reply
Has anyone had any luck with initiating a chargeback via their credit card company? I'm debating starting a claim after my trip is over.
Reply
Been waiting on a voucher for almost a month and a half now. Had to rebook as I was told I could "use my new voucher towards my new booking". Nice to know the company is getting interest on my thousands of dollars at stake. Terrible company honestly.
Reply
Anyone know whats going on, Sunwing just cancelled our trip for March 16. Are they going belly up or what? So anyone know how long a refund will actually take as they cancelled the trip?
Reply
Guest : Richard Smith : SUNWING DOES NOT HONOR ITS TRAVEL INSURANCE!!!!!!! I purchased a trip with Sunwing and bought the Worry Free Cancellation Waiver. When I tried to rebook the trip then Sunwing would not honor the voucher and said weeks after the cancellation that it was still processing. Would not tell me how long to process and told me to repay for another booking in full. This is dishonest, false advertising and against what they say on the website as Worry free. They charge for this insurance but will not honor it. Also the worst customer service I have ever experienced. HI, Are you still waiting? We cancelled on Dec 17th and still no voucher!! I cancelled my trip on Dec 20th and I am still waiting for the voucher. I was told 5-10 days and then 4-6 weeks. It's been 6 weeks not with no resolution in sight.
Reply
Guest : How long are Future Travel Credits taking to process now? We’ve been told 2-4 weeks, 6 weeks, and up to 12 weeks on three separate calls. They also told us we can apply it to a new trip coming up without yet receiving the voucher - has anyone done this successfully? Sunwing just told me I could book a new trip (and pay for it again) and then send the new booking number and the old booking number to Sunwing and then once the voucher is ready they will put it against the new booking number. That process would take 4-6 weeks. I've already been waiting 6 weeks for my voucher with no end in sight!!!
Reply
Our vacation to Cayo Santa Maria was just cancelled by Sunwing 3 weeks prior to our departure from Halifax. We got full refund and rebooked flying out of Toronto at a later date. Fingers crossed this goes ahead.
Reply
Several years ago we had to cancel days before our Sunwing vacation. We did eventually get our voucher for the full amount and we used it for the following year’s vacation. I can just imagine with Covid how many cancellations there have been in the last two years.
Reply
Richard Smith : SUNWING DOES NOT HONOR ITS TRAVEL INSURANCE!!!!!!! I purchased a trip with Sunwing and bought the Worry Free Cancellation Waiver. When I tried to rebook the trip then Sunwing would not honor the voucher and said weeks after the cancellation that it was still processing. Would not tell me how long to process and told me to repay for another booking in full. This is dishonest, false advertising and against what they say on the website as Worry free. They charge for this insurance but will not honor it. Also the worst customer service I have ever experienced. HI, Are you still waiting? We cancelled on Dec 17th and still no voucher!!
Reply
Guest Elsie : Guest : How long are Future Travel Credits taking to process now? We’ve been told 2-4 weeks, 6 weeks, and up to 12 weeks on three separate calls. They also told us we can apply it to a new trip coming up without yet receiving the voucher - has anyone done this successfully? john : guest john : guest Feeling scammed - Cancelled beginning of Dec and was told 5-10 days. Follow up calls have said 4 weeks, then 6 and now 4 months! That’s a LOT of $$$$ they are holding onto from people collectively. We have the same situation, cancelled the trip in December and wanted to book something for Feb. It's been 6 weeks and still no voucher! Did anyone have any luck getting a refund from your credit card company? Is there anything else that can be done? I'm worrying they will go bankrupt
Reply
Guest : How long are Future Travel Credits taking to process now? We’ve been told 2-4 weeks, 6 weeks, and up to 12 weeks on three separate calls. They also told us we can apply it to a new trip coming up without yet receiving the voucher - has anyone done this successfully? john : guest john : guest Feeling scammed - Cancelled beginning of Dec and was told 5-10 days. Follow up calls have said 4 weeks, then 6 and now 4 months! That’s a LOT of $$$$ they are holding onto from people collectively.
Reply
Guest : GuestAcaWill : Has anyone heard Sunwing is canceling all flights Toronto-Acapulco on Jan.19 I am flying Jan 26 rt on Feb 2nd but the flight looks suspiciously unavailable as well. Please update if they cancel yours! Just got a call from Sunwing that my flight is cancelled.
Reply
GuestAcaWill : Has anyone heard Sunwing is canceling all flights Toronto-Acapulco on Jan.19 I am flying Jan 26 rt on Feb 2nd but the flight looks suspiciously unavailable as well. Please update if they cancel yours!
Reply
How long are Future Travel Credits taking to process now? We’ve been told 2-4 weeks, 6 weeks, and up to 12 weeks on three separate calls. They also told us we can apply it to a new trip coming up without yet receiving the voucher - has anyone done this successfully?
Reply
I have pretty much the same issue. They said that we could reschedule within a 12 month time frame of the original booked trip without losing our deposit. However I was not able to find anything in November as it seems to be that there is nothing available later than May 5th or so. I asked for an in-store credit for the deposit so that I can book once flights are available for November, but was turned down as I have to cancel since what I like to book is not available. The lady in the cancellation department said that they schedule only 6 months ahead. 1. May is way less than 6 months, there should be availability until July. 2. We booked or travel for March last year July or August. How is this 6 month? I feel as if they are a pack of liars! I would like to get an credit so that I can book for November. When they have availability 6 month ahead, I would even be okay that this expires in June or so - in the case that I wouldn't book even though there are vacation packages. I also had an issue with that price guarantee included. That had to be "enrolled" in within a week and was not pointed out at all. When the trip got a lot cheaper, that insurance was no longer available as well. Rip off- really! Nothing is "WORRY FREE", everything is hidden so nobody gets it at first sight. Shame on them, this was our first vacation we ever booked since 2000 and it feels like never trying it again as this looks as if this is my first and last time! Sad, as they came highly recommended! What a scam! I think they are going bankrupt and are trying to rip off anyone on the way. Pat Richard Smith : SUNWING DOES NOT HONOR ITS TRAVEL INSURANCE!!!!!!! I purchased a trip with Sunwing and bought the Worry Free Cancellation Waiver. When I tried to rebook the trip then Sunwing would not honor the voucher and said weeks after the cancellation that it was still processing. Would not tell me how long to process and told me to repay for another booking in full. This is dishonest, false advertising and against what they say on the website as Worry free. They charge for this insurance but will not honor it. Also the worst customer service I have ever experienced.
Reply
SUNWING DOES NOT HONOR ITS TRAVEL INSURANCE!!!!!!! I purchased a trip with Sunwing and bought the Worry Free Cancellation Waiver. When I tried to rebook the trip then Sunwing would not honor the voucher and said weeks after the cancellation that it was still processing. Would not tell me how long to process and told me to repay for another booking in full. This is dishonest, false advertising and against what they say on the website as Worry free. They charge for this insurance but will not honor it. Also the worst customer service I have ever experienced.
Reply
Me and a friend had a trip booked to Mexico, he got cold feet a few months ago and cancelled. I got 50% money back and 50% credit. Now my friend has decided he wants to go again, and they won't let me use the credit because it has my name on it! It is the same person who canceled before!
Reply
The reply I just received from Sunwing support: "I reached out to the refund team and they advised the refund is still pending with the credit card processer. It should be refunded within the next 6 weeks." So I'm waiting up to 6 months possibly for my refund. Absolutely ridiculous. How can it take this long?
Reply
CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 Today is now past 120 days since my refund request has been accepted and I have seen nothing from Sunwing. They tell me that because the transaction was originally processed over 18 months ago, Sunwing itself can't process the refund, and they are waiting on the "credit card processor". Does this make any sense?
Reply
Today is now past 120 days since my refund request has been accepted and I have seen nothing from Sunwing. They tell me that because the transaction was originally processed over 18 months ago, Sunwing itself can't process the refund, and they are waiting on the "credit card processor". Does this make any sense?
Reply
Guest : I wonder if they will be offering any Black Friday deals for NL this year ,I see every where else has good deals but the price hasn’t changed here for over a month I wouldn't give Sunwing a bloody dime. I've been waiting over150 days for my refund
Reply
I wonder if they will be offering any Black Friday deals for NL this year ,I see every where else has good deals but the price hasn’t changed here for over a month
Reply
Stay away! I am currently dealing with Sunwing on a vacation for the end of November to Grenada. They changed us to an air Canada flight and tried to add 820.00 to our bill and also cancelled the insurance at had already purchased saying it was no longer valid because we are flying with Air Canada now. They will not give me my Air Canada booking number so we cannot book our seats. I have called 4 times being put on hold for hours and emailed twice. Air Canada says we are not on the passenger roster. I think Sunwing is lying about the flight.. We also waited all thru the pandemic for a refund from them and they finally offered it at the end of June after all the other airlines had already done this. I wish I had asked for the refund. Sunwing sucks. Kathleen : Hi - Was going to book a AI with Sunwing for Feb 2022. I called CAA travel agent. She said they DO NOT deal with Sunwing! I was shocked to say the least. I asked why? She said they do not have good business practices. I told her I had gone with Sunwing before and had no problems. I then asked her if this was because of COVID and she said no it was way before that. That is all I got out of her. I told I had would have to rethink and hung up. Now I do not know what to think. Also the hotel and destination and I am looking at through Sunwing is $1000 cheaper than WestJet. Makes you wonder what is going on. If CAA will not deal them there is definately something wrong going on. Will they take our money and not deliver?
Reply
Teri : We are at almost 120 days from submitting a claim for a refund. I can’t grasp why it takes 1/3rd of a year to process a refund, when it takes 1/3rd of a minute to initially charge the same card. Over 120 now. This is ridiculous. I can’t get a hold of anyone.
Reply
Guest : I had my refund in 2 days. HOW?! please let me know its been too long and i want my money back
Reply
Hi - Was going to book a AI with Sunwing for Feb 2022. I called CAA travel agent. She said they DO NOT deal with Sunwing! I was shocked to say the least. I asked why? She said they do not have good business practices. I told her I had gone with Sunwing before and had no problems. I then asked her if this was because of COVID and she said no it was way before that. That is all I got out of her. I told I had would have to rethink and hung up. Now I do not know what to think. Also the hotel and destination and I am looking at through Sunwing is $1000 cheaper than WestJet. Makes you wonder what is going on. If CAA will not deal them there is definately something wrong going on. Will they take our money and not deliver?
Reply
We are at almost 120 days from submitting a claim for a refund. I can’t grasp why it takes 1/3rd of a year to process a refund, when it takes 1/3rd of a minute to initially charge the same card.
Reply
Do you need expert help in gaining access/passwords to Facebook, gmail, Instagram, yahoo-mail, snap-chat, twitter, Hotmail, various blogs, icloud, apple accounts etc. Password retrieval, smartphone,tablet portable device hacks, ip tracking and general tracking operations..........contact: hack.truth77 AT g mail . com I got access to my email after 48hours.
Reply
Only just over a week to fold. Yet I still think your guesstimate of Oct is pretty good. Before the end of 2021 in any case. Guest : SUNWING has a big problem and it's not the money at this time. They have hundreds of unfiled job's as everyone is leaving sinking ship. They are not flying due to labor shortages therefore no income so they are using government hand out to survive. Next is step will be selling off Royalton resorts. TUI has offered a buy out few months ago but family said no. I'd say October is the date to say goodbye to Sunwing.
Reply
Guest : Isn’t it amazing that they take your money instantly but then ask for 12 weeks to give a refund? And this is AFTER getting a bailout. Seems obvious to me that they took the bailout money into their account and are holding to insure executive bonuses are paid and then paying us, the poor consumer, from proceeds of future vacation sales. Disgusting business practices!! We've been waiting 16 weeks now... terrible
Reply
Isn’t it amazing that they take your money instantly but then ask for 12 weeks to give a refund? And this is AFTER getting a bailout. Seems obvious to me that they took the bailout money into their account and are holding to insure executive bonuses are paid and then paying us, the poor consumer, from proceeds of future vacation sales. Disgusting business practices!!
Reply
EDocs are not ready to print and we leave Nov 5. PC Travel booked our vacation and Sunwing is the provider of the flights and shuttles. They have not acknowledged receiving the payment PC Travel says and Sunwing says it’s not paid yet. Waiting due to employee shortage I think.
Reply
I submitted my request through my travel agent on June 25th. Still haven’t got my money back. When it was first announced they said 60 days, then 90. Now they are telling me 120 days. That’s quickly approaching. It’s ridiculous how long this is taking. Guest : I submitted my refund request through my travel agent second week of July and so far have received nothing. Sunwing website basically says that if you booked through an agent there's no mechanism to contact them directly. Has anyone who booked through an agent succeeded in talking to sunwing directly?
Reply
I was just about to book a sunwing vacation package as they were very low price for the same hotel across different providers (Air Can, West jet etc) but reading your comments....are people not booking with them? Wouldn't your $500 deposit be covered by credit card insurance if they folded?
Reply