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HOME ⇒ Airline and Airport Discussion Forum ⇒ Vueling Airlines


Vueling Airlines Discussion

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23 September 2023 11:09:00 Guest

How the hell can you lose so many checked-in bags ?? Are they being deliberately sent to Lost Luggage Heaven or is it just your absolute incompetence ??

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01 September 2023 05:09:00 Tom

This airline has no way to speak to a customer service agent. I have tried more than 20 times over more than 1 month.. They have designed their Customer Service system to hang up on you after filling out details. EVERY TIME the system will hang up on you. Complain to your countries CONSUMER Protection agency is the ONLY way I can see to get a reply from this terrible airline. Their new Baggage charges for carry on baggage should be ILLEGAL. They are the worst customer service I have Experienced in an AIRLINE.. TERRIBLE

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31 August 2023 01:08:00 Guest

I took the flight from Santiago to Barcelona and then to Zurich with Vueling Airlines on 27th August. They lost my baggage. I have created a PIR at the airport. Still no any update and it seems like nobody get their luggage back. I have no hope. This is the worst airline ever. I will never ever fly with this company again....

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30 August 2023 04:08:00 Teresa

Hello, I have a baby stroller, shall I go to the check in counter first, or can I go directly to the airplane and leave it to the crew? Thank you

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25 August 2023 07:08:00 Yahya Wahba

I have a lost luggage while going from Paris to Barcelona. I requested for PIR and compensation. Vueling Sent me links for bank transfer 3 times but not working. Always tell me that there is a problem and Could complete the process try again later. What is the problem

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16 August 2023 09:08:00 Guest LP

So similar like others, 3cm bigger hand luggage must be stored outside the cabin for 60 eur, as a hand bagagge no protection on it. Of course much smaller lugagge of my son did not count. No explanation just rip off customers. No hot water available during the flight, the same journey on way there it normaly was, going back no never ever again.

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25 July 2023 02:07:00 Guest

* * * . Everything is tiny and irritating. We had to check our bags, 300 total and they put them on a different plane. Ridiculous. Everything is slow and frustrating with this airline.

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10 July 2023 12:07:00 Guest

I was made to check in my carry-on luggage that got lost. 20 days late NO INFO, not able to get anyone to help.

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25 June 2023 08:06:00 Manu

Very bad. Low service is what they mastet best!

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16 June 2023 04:06:00 Guest

Hi all, I booked a flight yesterday, however, I decided not to use this airline. I paid FlexTime option which allows me cancellation, however, only in terms of credits. Does someone know would it be possible to get the actual money back instead of Vueling virtual credits? Thank you!!

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25 April 2023 08:04:00 Guest

When I was booking a flight it said hand luggage is included. And when I got the conformation email it said: "Remember that you are travelling with one underseat bag only. If you carry a second piece of hand luggage or if your underseat bag exceeds the permitted size (max. 40x20x30 cm), you will have to check it in at a cost of up to 75.00 EUR." What does that mean? Can I have 2 things to bring on the plane or not?

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07 April 2023 01:04:00 Guest

There needs to be a class action lawsuit against this company. What they have been doing is illegal.

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20 January 2023 02:01:00 Rob T

Is Vueling Airlines timely and reliable for not canceling flights from Barcelona to Alicante? We are headed their in April after getting off a cruise.

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22 December 2022 03:12:00 Reuse Angelo

Worst trip ever.

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17 December 2022 09:12:00 I hope you go in to liquidation

Had enough... I will never buy any tickets from Vueling again. Vueling is the least reliable company ever!!!!!!!!!! I fly many times a year with other companies and never, ever, ever I have my flights changed within a week of flying.. this is the 3rd time Vueling are doing this to us. you never know what is going to happen when you travel with this shitty company. If I choose a day and a time is because they suit me and finding that they change times within a week without giving me time to find affordable alternative solutions is disgusting. THANK YOU FOR RUINING CHRISTMAS you are a disgrace

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18 September 2022 12:09:00 Alexandra Grando

Awful awful awful airline, literal thieves and will never use them again

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18 September 2022 02:09:00 an

ABSOLUTELY THE WORST COMPANY IN FHE WORLD. JUST DO NOT EVEN TRY. Beware

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25 August 2022 09:08:00 Frequent flyer

This is by far the worst airlines. They have no control over the carryon bags. Those that don't pay for them, take up almost all the space. I've seen people with 3 carryon on no one said anything.

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24 August 2022 10:08:00 Guest

DO NOT FLY WITH THEM!!! Canceling flights all the time, if any of the return or outbound remains they shorten your stay without offering to change both flights, refund not given if only of flight is changed... FORGET THEM!!

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08 August 2022 06:08:00 Asnath

Zero star if available

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27 July 2022 11:07:00 Lara Guest

They lost my baggage and are not able to get in contact one big messs!!!! Never again

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24 July 2022 10:07:00 Guest

Flight was overbooked and unease made to take a flight the following day with 2 small children. Worst airline ! Never flying with them again !!!

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18 July 2022 08:07:00 Nina

Disgusting. Do not risk it. They overbook flights and your ticket is not guaranteed. I missed out on my sisters wedding because of them. I can not stress enough how bad this budget airline is. Just pay the extra money and secure your travels

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22 June 2022 08:06:00 Guest

How can I complete a PIR baggage report if I've left the airport (LGW)

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13 May 2022 09:05:00 Julie

I only need to use the return part of my ticket as my plans have changed and I have booked an earlier flight outbound. Do I need to tell you.about the flight that I w9nt be using

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13 May 2022 09:05:00 Julie

I have booked a new outbound flight and won't be using the original outbound flight but I will be using the original return. Do I need to cancel the outbound flight

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08 May 2022 04:05:00 John Wells

My worst experience ever at Florence airport. Totally understaffed at the airport. Veuling had two people checking in two flights at the same time all in the same queue. One member of staff was for Premium customers only, total chaos. No staff to organise queue that eventually was blocking other check in desks. Baggage labelling system crashed for whole airport at one point amid scenes of jeering, slow hand clapping and anger. Nearly a two hour delay in taking off but no screen info or explaination from staff ! On arrival at Gatwick we were informed after a 30 minute wait at baggage reclaim that everyones baggage on that flight was still in Florence. How is that possible Veuling, airline staff must know that flights baggage is not on board. This airlines service is a disgrace and I will never use them again. Stand by for the usual Covid excuses, not our fault, blah blah blah.

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05 May 2022 08:05:00 Jacqueline

Make a claim with an online agent (25%) or make a claim in the European small claims court. It can be done online by anyone with half a brain. Good luck.

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28 April 2022 09:04:00 Guest

Terrible airline. I tried to book extra bag,just one, and went on their site to book bag. First attempt their site told me the payment had failed. So I tried again, same message. Then I tried again and succeeded. Then I checked bank statement to see they had charged me three times. When I phoned them they told me I couldnt cancel. At airport the check in person told me to contact VUELING and they would refund me. When I phoned I was told this was impossible. My bank are investigating fraud but want evidence of payment failure. I only took one bag. Ill never fly with that bunch of thieves.

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09 April 2022 11:04:00 Mustafa Özbey

In Barcelona Airport one of the best person help us for check in, he is from Philistine!!! And Lady from number 462 help desk she also was star,my surnames first letter is not Spanish alfabet(Ö)she call everywhere for us!! Thankyou very much!!!

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06 March 2022 07:03:00 Germán

Awful Customer service

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05 March 2022 11:03:00 Guest

I cannot access flight information. I used the code on the E-mail I was sent BUT it does not work. And the contact E-mail is not correct. Any suggestions? DJ.

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24 January 2022 12:01:00 Guest

I responded to their recent email regarding 25% discount on flights up to the end of September 2022. The booking procedure would not accept the SUMMER2022 code which I tried around ten times in total. I have emailed them 3 times but had no response from them and the discounted offer ran out yesterday. I tried yesterday again and received an email saying it couldn't be sent, probably due to their inbox being full. Well, there's a surprise. I just wish there was another airline that flew from Almeria to Barcelona because I would use them instead.

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27 December 2021 11:12:00 Eurico Rosado

I have a fly tomorrow. I must to do the chek in. I loss hours trying to do it. I can't. I don't understand what I need to do. I send an email to the company and they gave not a solution.

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12 December 2021 04:12:00 Guest

Damaged my luggage. No answer to my claim

Vueling Airlines 
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27 October 2021 10:10:00 Guest

I loss my bag on bcn 3may ..I'm in Italy now..0039.3511775903.jamalhani1994@gmail.com

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03 September 2021 02:09:00 Maribel

Anyone knows if you can transport musical instruments on board in a domestic flight from Alicant to Mallorca?

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14 August 2021 12:08:00 Lakhwinder singh

I forget my flight credit

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02 August 2021 05:08:00 Mel

Does anybody have a number for Vueling Airlines that I can call from the US? I wish I had read all these reviews before I booked my ticket! They are UNREACHABLE by every means: phone, email....I also think this should be fraudlent!

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22 July 2021 11:07:00 Guest

Password reset mail doesn't arrive. Also not in spam. I need to use my account to reject a new schedule for my booking. Instead of direct to Lisboa, Vueling changed the flight with a transfer on Barcelona :(

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25 April 2021 08:04:00 Guest

Tina I am trying to resent password, but to no avail. Please could you help. Many thanks, Tina

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08 August 2020 11:08:00 Guest

I was outraged by Vueling's decision to stop compensating for canceled flights amid the COVID-19 pandemic. And they did it suddenly. As a refusal (request SR_Number: 1-19142853423), the employee gave an absolutely bureaucratic explanation referring to EU Regulation 261/2004, where there is a clause about force majeure. Surprisingly, the reference was not about infection, but about adverse weather conditions, strikes, diversions, bird strikes, runway closures, etc. Speaking of COVID-19. According to the WHO's decision, not the coronavirus pandemic itself is recognized as a force majeure, but only a high-alert mode. Let me remind to all that since March 2020, Vueling was aware of Covid19 and canceled flights, thereby increasing its high-alert mode for control of disease spreding. So my flight to Barcelona GCR7MM was canceled in may 2020 with full compensation. My other flight to Barcelona in July 2020, JDPFVZ, was also cancelled for the same reason, which the company started telling me about a month before that date. I fully accepted the company's offer of compensation in the form of a flight credit and went through the entire procedure proposed on the site. The result on the screen convinced me that the issue was resolved positively by analogy with the previous one. Suddenly, after a two-week wait and an additional request, an unexpected categorical refusal. Tried to explain myself at the following address: aptreclamacion@vueling.com - no answer by human, only robot.

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25 July 2020 12:07:00 Guest

Guest : I am trying to login to check the status of my flight in August " password incorrect" I am sure its not. Also tried to reset password I did not get anything back ! I also checked the flight with my booking code " Booking does not exist".How can this be ? Has any one encountered this ? Check your Junk Mail. Sometimes Vueling messages end up there

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25 July 2020 12:07:00 Guest

Guest : I am trying to login to check the status of my flight in August " password incorrect" I am sure its not. Also tried to reset password I did not get anything back ! I also checked the flight with my booking code " Booking does not exist".How can this be ? Has any one encountered this ? Guest : Hi, Vueling lost my luggage on July 4th from Amsterdam yo London Luton. I filed a report at the airport and have emailed them receipts and relevant info such as PIR number, bagge number etc. It is now September 26th and even after sendning them the information many, many times they respond with an automatic email to ask again for me to send the PIR information. Very frustrating. Is there another body I can contact or route I can take to get compensation? Thanks, Ian Yes Go directly to head office in Barcelona. You can Google the address

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25 July 2020 12:07:00 Guest

I have had a problem with Vueling since June 2019. Our flight then was delayed by 5 hours. On their website you are directed to an outfit called AirHelp do not go with them, I am still waiting for compo and often send me an email saying "we're nearly there". and they are going to take half of my compensation for the privilege. I also have a Covid 19 claim for a flight we booked for June 2020. They are trying to fob me off with a credit note but under Denied Boarding Reg 261/1004 I'm entitled to a refund. I have emailed them saying I don't want a credit note there was no response. Tried phoning but the menu just sends you round in circles back to the beginning Tried going through their website but you can go so far then you're blocked when you chose the refund choice. Absolutely so unprofessional. It's not if they can't afford to pay. They made 200million euros last year.

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25 June 2020 05:06:00 Guest

I am trying to login to check the status of my flight in August " password incorrect" I am sure its not. Also tried to reset password I did not get anything back ! I also checked the flight with my booking code " Booking does not exist".How can this be ? Has any one encountered this ?

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14 June 2020 12:06:00 Guest

They cancelled my flight on 24 March due to COVID 19 and said to apply for a refund. Still no response and after several emails and phone calls to their customer services I am just told they are looking into it with no other explanation. Appalling.

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20 April 2020 12:04:00 Guest

Do not use this airline, they are completely uncaring and inconsiderate. I tried to cancel bookings for flights I had in May 2020 because we are in Australia and unable to travel due to travel bans and all they kept telling me was the flight was not cancelled. In these exceptional times I ignorantly thought that I would be treated in a considerate and humane manner but the consultant just kept repeating the flights were not cancelled.

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29 January 2020 07:01:00 Guest

Vueling's website is poorly designed. It ignores the user's IP number and defaults to Spanish, irrespective of the location of the visitor. Sometimes during the ticketing process, after forcing it to English using vueling.com/en the ticketing process goes back into Spanish. It seems to me that Vueling has the most incompetent website of any European airline.

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25 December 2019 10:12:00 Tamara Bussmann

I am looking for my luggage. It hasn't arrived to my destination in New York. I departed from Rome Fiumicino on December 22, 2019 at 4:00PM flight VY6105 Tag Number VY238455 Rome to Barcelona then to New York. Please contact me with information. All your phone numbers don't work. If I do not find my luggage I will file a lawsuit against the airline in California. Negligence in losing my luggage is the liability of the airline

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16 October 2018 07:10:00 Martin Paul Croft

How can you ignore the following ref Numbers--1-1329430894-----1-12275167594----1-13737004826. and just keep sending out cold unfriendly unhelpful automated emails in responds to my claim for a refund

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26 September 2018 04:09:00 Guest

Hi, Vueling lost my luggage on July 4th from Amsterdam yo London Luton. I filed a report at the airport and have emailed them receipts and relevant info such as PIR number, bagge number etc. It is now September 26th and even after sendning them the information many, many times they respond with an automatic email to ask again for me to send the PIR information. Very frustrating. Is there another body I can contact or route I can take to get compensation? Thanks, Ian

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19 September 2017 10:09:00 Guest

Guest : Christiano Fernandes : Vueling is not treating me well in relation to the loss of my lost luggage. In fact they are trying to fool me around!!!! They have lost my luggage in a flight from Barcelona to Berlin on July 4th. Since then I am trying to get some sort of help by sending e-mails, making phone calls, sending mails but nothing. Vueling is just playing with me....making me feel like fool!!! The last time they got in contact they wrote saying that I had to send all my original documents to proceed with my case. I sent everything they asked ...but ...as I have noticed that they were trying to avoid paying I notarized all of them at a Notary Service and payed extra to have a receipt to prove that they received it...GUESS WHAT...today they sent a message saying that they did not receive anything!!!SHAME ON YOU!!!!!! Miguel Angel Jimenez received the my mail with all documents needed on August 17th. Vueling even stamped the Vueling logo as they had to on my receipt!!!! I can send the photo roving how Vueling is treating their customers!!! Please, does anyone know how I can get some help???? Christiano get in touch with me on facebook Guest : Christiano Fernandes : Vueling is not treating me well in relation to the loss of my lost luggage. In fact they are trying to fool me around!!!! They have lost my luggage in a flight from Barcelona to Berlin on July 4th. Since then I am trying to get some sort of help by sending e-mails, making phone calls, sending mails but nothing. Vueling is just playing with me....making me feel like fool!!! The last time they got in contact they wrote saying that I had to send all my original documents to proceed with my case. I sent everything they asked ...but ...as I have noticed that they were trying to avoid paying I notarized all of them at a Notary Service and payed extra to have a receipt to prove that they received it...GUESS WHAT...today they sent a message saying that they did not receive anything!!!SHAME ON YOU!!!!!! Miguel Angel Jimenez received the my mail with all documents needed on August 17th. Vueling even stamped the Vueling logo as they had to on my receipt!!!! I can send the photo roving how Vueling is treating their customers!!! Please, does anyone know how I can get some help???? Christiano get in touch with me on facebook Guest : Christiano Fernandes : Vueling is not treating me well in relation to the loss of my lost luggage. In fact they are trying to fool me around!!!! They have lost my luggage in a flight from Barcelona to Berlin on July 4th. Since then I am trying to get some sort of help by sending e-mails, making phone calls, sending mails but nothing. Vueling is just playing with me....making me feel like fool!!! The last time they got in contact they wrote saying that I had to send all my original documents to proceed with my case. I sent everything they asked ...but ...as I have noticed that they were trying to avoid paying I notarized all of them at a Notary Service and payed extra to have a receipt to prove that they received it...GUESS WHAT...today they sent a message saying that they did not receive anything!!!SHAME ON YOU!!!!!! Miguel Angel Jimenez received the my mail with all documents needed on August 17th. Vueling even stamped the Vueling logo as they had to on my receipt!!!! I can send the photo roving how Vueling is treating their customers!!! Please, does anyone know how I can get some help???? Christiano get in touch with me on facebook Why there is not a clear answer ?

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15 September 2017 06:09:00 Guest

Christiano Fernandes : Vueling is not treating me well in relation to the loss of my lost luggage. In fact they are trying to fool me around!!!! They have lost my luggage in a flight from Barcelona to Berlin on July 4th. Since then I am trying to get some sort of help by sending e-mails, making phone calls, sending mails but nothing. Vueling is just playing with me....making me feel like fool!!! The last time they got in contact they wrote saying that I had to send all my original documents to proceed with my case. I sent everything they asked ...but ...as I have noticed that they were trying to avoid paying I notarized all of them at a Notary Service and payed extra to have a receipt to prove that they received it...GUESS WHAT...today they sent a message saying that they did not receive anything!!!SHAME ON YOU!!!!!! Miguel Angel Jimenez received the my mail with all documents needed on August 17th. Vueling even stamped the Vueling logo as they had to on my receipt!!!! I can send the photo roving how Vueling is treating their customers!!! Please, does anyone know how I can get some help???? Christiano get in touch with me on facebook

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14 September 2017 02:09:00 Guest

Very very bad airline.

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12 September 2017 11:09:00 Christiano Fernandes

Vueling is not treating me well in relation to the loss of my lost luggage. In fact they are trying to fool me around!!!! They have lost my luggage in a flight from Barcelona to Berlin on July 4th. Since then I am trying to get some sort of help by sending e-mails, making phone calls, sending mails but nothing. Vueling is just playing with me....making me feel like fool!!! The last time they got in contact they wrote saying that I had to send all my original documents to proceed with my case. I sent everything they asked ...but ...as I have noticed that they were trying to avoid paying I notarized all of them at a Notary Service and payed extra to have a receipt to prove that they received it...GUESS WHAT...today they sent a message saying that they did not receive anything!!!SHAME ON YOU!!!!!! Miguel Angel Jimenez received the my mail with all documents needed on August 17th. Vueling even stamped the Vueling logo as they had to on my receipt!!!! I can send the photo roving how Vueling is treating their customers!!! Please, does anyone know how I can get some help????

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05 September 2017 04:09:00 Guest

Hilde Van den Bergh : Vueling are not treating me well in relation to the loss of my lost minty green suitcase with all my belongings in it flying fr om Barcelona to Dublin on 02/09/2017 I lost my husband earlier this year and now all my clothes and makeup are gone. No one is taking my phone calls nor giving me updates. I tried ringing 4 times today and was put on hold for 15 minutes each time and then cut off and told to ring back later. Wh ere are my precious things? It is unjust. 22,6kg suitcase has simply evaporated into thin air after I queued for an hour and 20 Minutes at the airport to check it in. Vueling should take care to treat people with respect. Hi Hilde, Please feel free to get in touch with me via website twitter.com/LostLug_Vueling or facebook 'Vueling Mishandled Luggage'.

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05 September 2017 01:09:00 BarcelonaLostLuggage

Vueling are not treating me well in relation to the loss of my lost minty green suitcase with all my belongings in it flying fr om Barcelona to Dublin on 02/09/2017 I lost my husband earlier this year and now all my clothes and makeup are gone. No one is taking my phone calls nor giving me updates. I tried ringing 4 times today and was put on hold for 15 minutes each time and then cut off and told to ring back later. Wh ere are my precious things? It is unjust. 22,6kg suitcase has simply evaporated into thin air after I queued for an hour and 20 Minutes at the airport to check it in. Vueling should take care to treat people with respect.

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11 August 2017 04:08:00 Guest

Guest : Traveled from Barcelona to Paris and I will never fly with Vueling Airlines again. Not only our luggage has been lost for 13 days now. But our file was closed by mistake twice without any explanation. There has been no follow-ups, we have been calling each day again and again to enquire about the situation. I have never seen any worse customer service. This is simply unacceptable. They are treating us as hostage. Beware and never fly with this company. Can you get in touch with me via my facebook page, 'Vueling Mishandled Luggage'?

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08 August 2017 06:08:00 Guest

Traveled from Barcelona to Paris and I will never fly with Vueling Airlines again. Not only our luggage has been lost for 13 days now. But our file was closed by mistake twice without any explanation. There has been no follow-ups, we have been calling each day again and again to enquire about the situation. I have never seen any worse customer service. This is simply unacceptable. They are treating us as hostage. Beware and never fly with this company.

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14 July 2017 02:07:00 Guest

Guest : We are experiencing the same now, luggage lost when we travelled from Palermo to Dubrovnik via Rome. Four days have gone by and I have just got a call from Dubrovnik that ONE of our suitcases are there - what about the other one? We checked them in together so this is very suspicious. I will never fly with Vueling again, they have been so unhelpful doing this process. I have started a little mini campaign on instagram #donotravelwithvueling because I honestly don't understand that airline is still allowed to operate with all those complaints. Guess we have to make use of all the channels we got as customers. Well, the more we are to fights for our rights, the faster this company will be blocked and not allowed in the business. Join me : www.facebook.com/permalink.php?story_fbi... Again and Again: I speak English French German and Spanish! Over a week now, and they pretend reimbursing 400 for the "damage". Suspicious is the term. I prefer using the stronger one directly : THIEVES!

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08 July 2017 10:07:00 Guest

Guest : If I could rate this airline with zero stars I would. This airline is a joke. It has been six weeks since Vueling lost my luggage and I keep getting the run-around. The plane itself was falling apart with ripped seats etc. I booked through Iberia which is another failure of an airline. No integrity. I keep being told outright lies because I guess they don't want to close the case and compensate me for my lost luggage.

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07 July 2017 11:07:00 Guest

Guest : If I could rate this airline with zero stars I would. This airline is a joke. It has been six weeks since Vueling lost my luggage and I keep getting the run-around. The plane itself was falling apart with ripped seats etc. I booked through Iberia which is another failure of an airline. No integrity. I keep being told outright lies because I guess they don't want to close the case and compensate me for my lost luggage. Hey, I don't know what your flight was. 3 weeks and 5 days later, I continue tackling them and am no about to let it down. Do you live in Spain? Let me now. I speak French, English, Spanish and German www.facebook.com/permalink.php?story_fbi...

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06 July 2017 07:07:00 Guest

For a domestic flight within Spain, is it possible to use an American Drivers Licence as your I.D. ? I have done it twice this week as I lost my passport, but have one more flight tomorrow

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06 July 2017 03:07:00 Guest

If I could rate this airline with zero stars I would. This airline is a joke. It has been six weeks since Vueling lost my luggage and I keep getting the run-around. The plane itself was falling apart with ripped seats etc. I booked through Iberia which is another failure of an airline. No integrity. I keep being told outright lies because I guess they don't want to close the case and compensate me for my lost luggage.

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21 June 2017 02:06:00 Guest

We were on that same flight the day before. Same thing happens to us. It is now Thursday and we still have no luggage. Guest : Flight from Florence to Catania today - 30 people's luggage left off vueling flight - I'm guessing from what I'm reading we will never see it again. Willie Walsh and IAG need a good kick up the butt!!!

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