Waiting an hour on the phone to finally talk to someone. We paid to select our seats for each person and they moved one of them without notifying us. We paid $330 for this and then they moved someone. Was offered to refund that one persons seat fee for $24.00. Really? Why pick a seat 5 months ahead of time and pay 330? Don’t fly with them. Sorry
I have been on hold for 2 hours 48 minutes now with Allegiant Air. I've never flown with them before and booked a flight but can't get anyone to answer my call so I'm not sure if I made the right decision by purchasing a cheaper flight. I'm kind of frustrated and just wanted to share. I pray the flight is much better than the phone service.
Round trip from Ft. Lauderdale to Knoxville... 1.5 hrs each way... Total delay time 7.5 hours.... So far! Do NOT use this airline!!
It's all very understandable when you understand that Allegiant notoriously does not pay their own bills typically until threatened with a lawsuit. All those "cancelled or delayed" flights that seem to have no reason... The reason is generally very simple. They have a way overdue fuel bill at the airport they are trying to leave to get to you. Generally if you do get a plane, it is not the one you were intended to get. That one is stuck at Airport X until Allegiant pays the overdue fuel bill. You're getting a plane that was fortunately "so to speak" at or going through an airport where they could get fuel. This is an airline that has been known to simply cancel all of their flights for a day or so because they just didn't have any way to pay for anything. Fuel, airport fees, staff, etc. They'll stay shut down long enough for enough folks to book and PAY them so that they can pay a few bills and get some flights in the air. So beyond their crappy business practices. Face it,,, if you ever been on one of their planes,,,, dang,,, I've been in cleaner porta potties! And just so you know the airline is singularly owned by one person. No, not Donald. But clearly a dishonest greedy SOB nonetheless.
very frustrating experience and flight, hours on tele.hold. never again
I calked allegiant to discusss why I was not fully reimbursed for canceled flight. I can't reach anyone 5 times all over 30 minutes
Allegiant Air's contact phone number is useless. I spent almost 45 minutes waiting to talk to a person. My flight leaves tomorrow morning and I have a very important question concerning my legal name versus my the name listed on my flight. There is not an editing feature on Allegiant's website. A third party made the flight purchases and entered my name incorrectly. I hope I'm not just out of luck.
The worst airline in the industry!!!!They lost my suitcase and lied to me about them calling other airports to see where it had gone. Day six, I found my bag in Eugene airport, i flew into Michigan from Arizona and they sent my bag to Oregon. Day seven I got the Eugene police involved by reporting it as stolen. They had tagged my bag under another passenger's name and sent it to Oregon. After the police told them that I reported my bag stolen by them and that they were holding it and not letting me know that they had it, they finally released it and sent it to Arizona. I had to go out and purchased new clothes and necessary things for my meetings, on top of all that they do not want to refund me the full amount i had to spend on my clothes. They are going to charge me for bringing the new suitcase for check-in also. I could not talk to anyone for days and if I got lucky to speak to someone they were rude and not helpful at all!!! I will never, ever use this Airline again!!!! This was the first and last time!!!! SouthWest airlines is the best in the industry!!!!
wondering about cancelled flights - so many every day. Why?
When is the best time to book a flight for the better value? Last minute or way in advance?
I hate Allegiant Air. I’ve never heard of an airline being so unreliable and so uncompromising. We flew fr om Provo, Utah to LAX California with my family- outgoing flight was everything we expected, but on the way home we completely lost any and all desire to fly with them ever again. We were scheduled to fly out at 7am from LAX back to Provo, Utah. At 10:12 the night before they text us that our flight has been cancelled. Outright cancelled. No reason why. All the text said was that our rescheduled flight was 33 HOURS LATER. Just what the hell were we supposed to do till then? Honestly, I know running an airline requires a lot, I get it, we could do 8 hours later, or even 12 if were really had do, but 33?? A whole 2 extra days and a night? So we called the airline, finally got some girl that sounded like she was either on crack or had just woken up, she was absolutely no help; couldn’t tell us if there would be compensation or not, if we would lose any chance of it if we found our way home, when they would let us know if any changes were made, or even what the general procedure for cancelled flights for the customers were. She was gone about 15 minutes, then came back on the line and said there was an issue in some other city, something or other about an issue supposedly with the plane; it was all very vague. So after an hour and a half of a mess with our rental car company and exploring our options, we decided to call Allegiant again. This time we got a man who was actually competent and polite, but he still didn’t know what the procedure was. He was also gone about 12 minutes, then came back and said the flight was cancelled “Due to weather”…he did not know wh ere exactly the “flight cancelling weather” was taking place. We checked the forecast back home, it was a small pattering of rain. OH NO RAIN! WHATEVER SHALL WE DO?? CANCEL ALL FLIGHTS!! Sheesh. Looking back we wouldn’t have been so ticked off if they had just sent us a message saying for every flight ticket, here’s $100 credit voucher to use however we wish to get us through, whether it be getting our own way home or staying in a hotel until the alternate flight took off. But no, Allegiant’s policy must go something like this: “We will take your money, make promises and advertise like the larger, more reliable airlines, and then when we decide it does not benefit us, we pull the plug on the customers’ plans and they are left to their own devices.” Screw you Allegiant- we took care of ourselves and found our own way home. 12 hours and $400 later, with absolutely no help from you. On our wonderful drive home, I decided to call Allegiant again, since they had failed to send a text or even an email about any updates, travel tips, or details about anything from Hell to Breakfast. This time I got a completely snippety girl with an attitude who was not in any way willing to help us. Within the first minute she was already telling me that my name, birthdate, and flight number was “completely incorrect” and couldn’t find squat about the situation. After spelling things about again, very slowly, and also supplying the flight confirmation number, she finally got it, all the while giving me attitude. She also said the flight was cancelled due to “inclement weather” and that, how convenient, no refunds are issued due to “weather cancelled flights”. We are seriously wondering if someone along the line really screwed up their job and didn’t do it, and that they canceled the flight and blamed it on the weather to cover themselves. She then very rudely told me that only a total, grand total, of $242 CREDIT with the airline would be given. Yeah, like we are taking our life in our hands flying you jokers and your corrupted shenanigans EVER AGAIN. Then she basically hung up on me. So we pay $800 for a round trip flight, with their ridiculous baggage fees, and they screw us over, keep our money, and offer us 1/4 of our payment in CREDIT. Never flying again with you Allegiant. I hope you lose all your customers and go out of business so people who aren’t aware of your poor functionality, procedures, and customer service don’t have to suffer getting ripped off.
Have been trying for hours to purchase a ticket online, but when I get to the last step, "Purchase My Ticket", nothing happens. I checked all my entries to make sure there were no errors, and there were none. It just goes nowhere.
Do not support this airline! Wake up and read the latest news. These sick inhumane selfish jerks kicked two sisters off of a flight while trying to get to see their dying father. Hope the airline goes bankrupt. Don't support these jerks PLEASE. read reviews: WORST AIRLINE IN HISTORY. Fly at your own risk!! DO NOT FLY ALLEGIANT AIR!
Used your new ,worked fine except. No instruction on how to print. I called cust service and she gave the wrong info. You have to push your on off button and the little button at concave button at the bottom. This will put a photo in your photo app where you can print it. I have an I pad.
Impossible to get Customer Service on the phone. It truly is a 'no frills' airline
Just wanted to compliment Allegiant stewardess Emily for her help last evening. We were on Flight 1659 from SBN to PGD, which had a delay due to mechanical issues. We had arranged for a limo service to pick us up, but they were not there due to the driver misreading the flight status on the board. We were the only passengers still waiting for a ride. When we related what happened, she suggested trying a popular ride service, and showed us how the app worked.. She did all this after a long work day and heading for home! Excellent employee and representative for Allegiant! Thanks again Emily!
I cannot get my reservation to go through online! I keep getting the message: Something really odd just happened... Anyone know what this is and how to get past it??
When does allegiant post their spring flights? I am about to book with another airline, everybody else has spring flights, allegiant goes only to feb.
Their motto should be "our fares are cheap so we don't care if you enjoy the flight " This was my first and last experience with Allegiant Air, and if you are reading this, that means that I actually survived the flight, so that will be the only positive reflection in my review. I booked a one way reservation departing Pittsburgh and arriving at Punta Gorda, scheduled take off at 2:11pm. The online check in advertised as "skip the lines" is a joke because you still have to check your luggage at the ticket counter...where two people are staffed to assist a line of 100+ passengers. At 1:15, passengers who had the mobile app received text messages stating that the flight was delayed until 4:40. Passengers who did not have the app were confused because the screens at the gate and the mobile app itself did not reflect the delay. There was no Allegiant Air representative at the gate to provide clarification, so after 2:11 came and went, it was obvious that the delay was legit. At 3:30, an Allegiant air rep arrived at the gate and announced that our plane was due to land at 4:30, and that everybody needed to hurry up and board the plane after the passengers were released. At 4:00 the Allegiant attendant announced for everyone to "be quiet and listen up" because the plane was going to be a little later because of "storms"...and suggested that we look at weather radar to confirm the weather patterns. The plane landed at 5:00, and we were told that they needed to clean the plane before boarding. At 5:20 they started boarding special needs and priority passengers and told every one else not to get in line until their zone was called. Once they called for zone two, where people had already started lining up, a nasty attendant again reminded us to "be quiet and listen up" and then said that we needed to hurry up and start boarding or else the flight would be canceled (??). They also told passengers for the flight to Orlando that was currently posted at our gate, that they needed to go to an alternate gate. A few of us brought it to representatives attention that the posted flight and time for Orlando on the screens were showing that it was departing from our gate, we were told that they didn't have anyone to change the information...so of course people who arrived at the gate after the announcement boarded the plane (oddly, not discovered at the gate by the attendants), and further delayed our take off as they were removed after everyone else was seated. Then at 5:45, the captain got on the horn and apologized for the delay, citing that they had some mechanical problems in Myrtle Beach (wait...weren't the delays caused by "storms"? The Allegiant rep even emphasized that we validate the presence of storms on the radar...guess that was a little white lie). Then the captain started yapping something about the fact that if we weren't airborne in exactly 15 minutes, the legal flight hours for the pilots would be exceeded and they would have to cancel the flight. Why the plane was not moving during this announcement was unexplainable, almost as if they really didn't want to make this last flight back to Florida happen. We literally lifted off with one minute to spare, and the cabin actually erupted with passengers clapping and saying how bad this airline sucked. As a final slap in the face, when the captain announced that we were at cruising altitude and that he was turning off the seat belt sign, he reminded the passengers to stay in their seats unless they needed to use the lavatories, and to be courteous to the flight attendants...WHAT?? Half way through the flight, we could see that the pilots and flight attendants kept going in and out of the cockpit...once it looked like they forgot the code to get back in and struggled outside the door for about 5 minutes. This has got to be the worst customer service I've ever experienced...where the company representatives not only talk down to the customers, but actually demand that the CUSTOMERS show courtesy to THEM for their incompetence! Spend the extra money on Southwest...TRUST ME.
Dear passengers off flight #425 that leaves Memphis to Las Vegas tomorrow July 29th at 1:10pm. Due to the fact that Allegiant airlines, who lacks a medical policy, is refusing to provide me, a multiple repeat customer, with a FULL refund, my daughter who has been diagnosed with a viral infectious illness that is contagious to whomever comes in contact with her will be boarding your flight!!! I have offered a doctor note that states her illness, Coxsackie virus infection, and that she would be considered contagious for the next 10 to 21 days. And it is not recommended that she fly on an airplane as it may put others at risk of acquiring the infection but Allegiant airlines would rather us come board the plane with the rest of the flight #425 passengers. So be prepared to get sick and pass this contagious illness to your family, friends, and coworkers. Consider Allegiant airlines gift that keeps on giving.
The worst airline ever! It's been over a week since I emailed the company about the unresolved issues I have with it and I have yet to receive a response. This airline cancelled flights and rescheduled flights with total disregard for its customers' plans and schedules.
I have flown this airline at least 10 times since December of 2015. To date, they have yet to manage an on-time arrival even once out of all those times. They cancel and leave you stranded also (quite often). Don't bother calling the customer service number, they just wont answer. This airline sucks so badly its a running joke. We always say "Allegiant will get you there, eventually" Just dont plan anything at all for the two days surrounding departure and the 2 days surrounding your return and you're assured to not be inconvenienced too much.
Got to the airport at 5:15 am for my 7 am flight clearwater to moline--- they told me its delayed till 8:15 tonight. I didnt get any notification, and I am registered on their website. I pulled up their website and showed them on the phone it showed on time. Nothing on delays or cancellation. The supervisor lady said" we have nothing to do with this, all the decision are in las vegas, and you should feel lucky your flight is not cancelled" Guess what the 8:15 flight got cancelled. Not delayed, cancelled. I will never fly this airline again.
ABSOLUTE WORST AIRLINE I'VE EVER FLOWN!!!!!!!!! Customer service is obviously not taught in there orientation. Renee, the lead at the check in line was completely unprofessional and discriminated against my family simply because she saw my husband was in a wheel chair and stuck us in a different line and then forgot about us forcing us to miss our flight. As if this wasn't bad enough I was then charged $300 to change my flight despite the fact that i was there 70 min prior to my departure time.
Mr. Paul, Yeah, yeah, yeah...Allegiant is great when you just need to fly from A to B to A...but just try to make a flight change or cancellation...the website appears to offer one-click changes, but then it just leads you to a single phone number...you call the number, and you are then waiting for a response for up to and over an hour...I recently tried to make a change due to the death of my father, as I needed to head home for his hospice and funeral..I started trying to call Allegiant 5 days before the departure flight...that's FIVE DAYS before the flight!!...I got NO ANSWER to my over 20 calls placed over those 5 days...my emails to them got no responses...then on the day of the flight, which I didn't take, they had the insane audacity to email me a questionaire asking how my experience with Allegiant had gone!!!!!! So I responded, explaining just how HORRENDOUS their system is, and again, I got no response...it's been a week now after the return flight elapsed without me on it...NO RESPONSE. So, next time I'm in Las Vegas, Allegiant will get a personal visit from me and my brother - a corporate attorney. : )
Just a couple days ago I praised and recommended Allegiant Air out of Phoenix in an online comment on their website. Now I am making a correction and giving them a totally negative rating. On Monday two passengers who had their boarding passes and had checked in one bag were called out of the line for a security check. OK--Homeland Security. But then the two were at the back of the security line and by the time they'd gotten through security, oh my, the doors were closed and the plane left without them. Some official at that point said they'd have seats on Wednesday's flight,. It didn't happen which the two travelers discovered at about 10 p.m. Tuesday night when they arrived at the airport. And since an $18 fee was not paid as "insurance" in case the travelers missed their flight, they ;had to pay a $75 surcharge per ticket because 24 hours had lapsed since the original flight took off. OK--what else can we do,. The pair were at the front of the line on Wednesday when the counter opened. Another checked in bag was sent to the airplane and is arriving at its destination right now. But the two passengers were again called out and had to go to security, at the back of the line. And they MISSED the plane again The gates were closed. If you think there's a problem with these two passengers, think again. There were about 30 passengers scheduled for that flight that left without them. They were grousing in the waiting room afterwards and all had exactly the same story--didn't pay the $18 per person surcharge because they're always on time. So what's going on? Homeland Security? Inadequate security checkpoints so that the airline can save money on personnel? Allegiant trying to fleece its clientele? Or is it a combination of all three? I would never recommend the new Allegiant to anyone. Not after this. And, no. Allegiant does not get the opportunity to pull another stunt on the two travelers. They've found another way home. 2T
worst ever ever customer service i have ever experience!!!! bulshit that all your agents are busy. I hold on for 2 hours. Did that for 2 days!!!!!! BAD BAD BAD
Guest : I have been trying for 4 days to reach allegiant. I book a car through them and wanted Enterprize and they booked me with National. National is 40 miles from my house. Does anyone have a number to call, besides the number they show?
Guest : Tried to access Allegiant website to add luggage without success several times from Australia. It is a worry that we may not be able to print tickets for the flight we have purchased. Tried phoning but just on hold endlessly. Anyone out there have advice on how to contact this airline??
I booked on this airline for me and my nephew to come back the day after my mother's funeral. I booked it on a Monday. The flight left at 11 am this coming Sunday. After booking this, within 30 minutes my travel agent tried to cancel as I needed to stay longer for the funeral arrangements and closure. Allegiant's terms and conditions state that: Within twenty-four (24) hours of purchase, an itinerary may be cancelled for a full refund only if the flight’s scheduled departure time is at least seven (7) days or more from original booking. Monday (day 1) Tuesday (2) Wednesday (3) Thursday (4) Friday (5) Saturday (6) Sunday (day 7). The travel agent said that when she called they would not issue me a refund only vouchers. I called in the evening after work as I could not believe this happened based upon their stated terms. I was on hold for 48 minutes. Lindsay with Allegiant told me that it has to be 7 days Monday to Monday. I count that as 8 days. I asked to talk to someone else, and Lindsay said she reports to no one and no one else can help me. They will issue a voucher only. I explained the death of my mother and she said my situation was not unusual!!! I am an owner in a company that will now not allow anyone to fly this airline. With this type of customer service they deserve to go out of business.
I have had only 2 negative experiences with Allegiant airlines. I fly them from St Pete/Clearwater or Orlando Sanford airport to Greenville SC and back. 2015 I did this 3x. Spring 2015 we arrived in St Pete/Clearwater and my wifes luggage was left in Greenville. What happened is the airport put in a new conveyor belt. It is no longer behind the airlines counter. It has to be taken about 75 yards from the counter to the actual belt. It fell off the belt, at some point, and by the time it was discovered our plane was gone. AA had it Fedexed overnight and I asked AA to have it delivered in the afternoon. They had it done and even waved the baggage fee. I found that Outstanding! Summer 2015 Our plane....to Sanford was to depart around 7-8pm. We were told it would be after 11pm. No information as to what happened. It arrived from Sanford, with passengers near midnight. We boarded and left around 12:30am and arrived about 2am. Thankfully I didn't have to work that day. I live 75 minutes from the airport. I arrived home at 3:30am and I normally get up at 3am for work. None of the passengers were grumbing. usually you would know it because it would gradually pass through the airport area. There was a flight to FT Lauderdale that was cancelled until the next day. Everyone was put up in a motel. Beyond that the only negative was on our last flight December 2015. Our flight landed 15 minutes after the pilots said we would land. I tend to be OCD when it comes to that. Tell me we will land in 20 minutes and it should be 20 minutes give or take 5 minutes. In this case it was a solid 15 minutes. Other than that the airline has been great. Even called to rearrange a luggage issue and was taken care of with no problem.
Tried to access Allegiant website to add luggage without success several times from Australia. It is a worry that we may not be able to print tickets for the flight we have purchased. Tried phoning but just on hold endlessly. Anyone out there have advice on how to contact this airline??
Not able to cancel my flight. Waiting since 9am for a representative
worst airline ever! do not fly, your trip will be ruined, if it happens. Paid extra for insurance, still no rebate since last May...it's November! They use old broken down planes in need of repair and then must fly in repairmen! Results in a good 10 hour delay to my trip. Changed the return to Southwest, still waiting for the rebate, WITH insurance. Cannot believe they are still alllowed to fly.....
28 Oct 2015 Took an AM flight from Asheville, NC to Ft Lauderdale FL. The computer decided to place my wife and I in separate seats. Before the flight took off I saw what appeared to be two empty seats next to each other and asked an attendant if she would confirm that both seats were empty as my view was restricted. She said no one could change seats as the passenger load was set so that the plane was stable and if people changed seats the load factor would be off. I'm not making this up and the attendant was not trying to be funny. A dead heading pilot seating near by shuck his head in utter disbelief. Either the attendant was an idiot or enjoyed talking down to a passenger....with either excuse unacceptable.
If given a choice, please fly anyone BUT this airline. My first clue should have been when I called their customer (dis)service line, only to wait over an hour on hold. I finally hung up without having spoken to anyone. Flight late, luggage lost, on and on.....never again.
Do not fly Allegiant air!!! Their planes are old and outdated. Their customer service is non existent and they will not do anything to help you. All of the hidden fees make them just as expensive as any other airline for a plane that may fall out of the sky at any time. See articles on their broken down planes and poor insufficient maintenance programs. DO NOT FLY ALLEGIANT AIR!!!! It's not worth amount of money you may save.
I fly between BLI and LAS often. Never had a significant issue. The rates are often 1/4 or less of other flights to YVR so I don't expect the same service as if I paid 4 -6 times more. Thank you Allegiant for providing an alternative.
Its thé flight from plattburg to punta garda Will ne availabale soon
Worst Airline I have ever been on, more cancellations than any other airline in business. They always have maintenance issue on their planes.
Horrible! Worst airline experience ever! Take another airline!!!!
poorly trained personnel and rude supervisors. A new agent was trying to help change a flight that I missed because of Allegiant personnel, and couldn't access the correct fields on his computer because their IT department had not given him access.
Worst airline I could imagine
I cannot EVER get through to them on the phone to help me set up a reservation with special needs that i can't do by myself on their website. I have wasted HOURS of minutes on hold on my cellphone trying to talk to someone. Used their email option and never heard back. As soon as I can use up the $ for an insured flight that i was unable to take, (if they EVER help me before the deadline) I will never fly Allegiant again
Flight to Tampa delayed over 4 hrs and when I called Customer service to explain my concerns, the agent hung up on me when I asked her for her manager. This was after 53 minutes holding for an agent. Filed my complaint via email on May 29th and received an auto response that it could take up to 2 months to address my concerns. Still haven't been contacted, if I don't receive call by August 4th, I will be voicing my concerns on Social Media platforms and will be contacting the Leadership Team of this company. Email me with a phone number to contact a manager at email@example.com. Thank you!
The WORST customer service!! On hold for 1 hour so far. Had a delay of 7 hours at GSP with no one giving information, but at least they gave us pizza. Unfortunately only airline that flies nonstop from GSP to FLL.
my wife has cancer we just found out and we cant fly and they wont let me have all my money back because i didnt buy the insurance.. this alr line sucks so bad i dont know what to do..
I can't get through to customer service. My flight had 5 hours in delays and a 2 hour wait for my luggage. This is not what I paid for and I belive I should get a refund.
Horrible customer service you have to wait for over an hour every time you call them. I tried to add my son to my husband's itinerary. The computer would not let me because he is a miner. So I called the airlines everyday for 3 days. I finally got through after a 1 1/2 hour wait just to here her say she can not help me. I asked to speak to a supervisor with no luck this airline sucks.
I've called 4 times and emailed three times to cancel a reservation and can't get any response from anyone. I've been put on hold for over 40 minutes each time. This is the worst customer service I've ever experienced. Unless they can rectify this today, I'll never fly Allegiant again.
WORST AIRLINE!!!!!!!!!! NEVER FLY THEM IT IS A COMPLETE * OF MONEY!!!!!!!!!!!!!
I waited over an hour to switch a flight, they never picked up. And am now on hold over 30minutes in 7 in the morning and am STILL on hold!!! :-(
I have also waited over 45 min. twice today trying to reach anyone at the customer service line. I am hoping someone has an idea on how to reach anyone with Allegiant to speak to someone. The gate agent at LAX said she could not cancel or make changes to my ticket! What kind of operation is this????
Does anyone work for this company's reservation line? My mother & I hand both called several times to ask a question about my moms correctly booked flight and over 3 days each of us waited on hold for over 2 hours each day with no one answering! I sent an email and never got an answer to our question. My mom wants to add a child's ticket to her flight so my nephew can fly with her & the only way we see to do this is to cancel her flight, get charged $150 for changing the flight and rebooking?!?! She isn't canceling just wanting to purchase another ticket! Can Allegiant please get it together and get some better customer service? The little bit of money you may save on a flight isn't worth this headache!
Their customer service is the worst I've ever experienced. Based on the reviews, this is their service standard. Don't they have any management that cares to address such a serious problem. I would be ashamed to work for a company with this reputation.
Is Allegiant Air's online chat no longer available on their website? I have used it several times in the past; however, it doesn't seem to be an option anymore.
I have tried for 5 days now. Drove 2 1\2 miles on Sunday to Hagerstown, MD to try and speak to someone only to find you were closed. I still can't change my flight and have a family emergency needing to get to Florida. There is absolutely no customer service. No one returns emails. The phone lines no matter the time of day or night says unusual call volumes either hangs up or puts you on hold hell an never answers.
TERRIBLE EXPERIENCE. NEVER AGAIN
DO NOT FLY ALIGENT AIR!!! Worst airline will make your trip a nightmare do not fly with them do your self a favor pay the extra... They do not care about horr customers they are a horrible airline
Absolute worst airline do yourself a favor pay the extra money to fly with some one else ANYBODY else I am a college student I love to travel I she t o save up for every trip I take I know this airline may seem appealing because of the price but I am tell you do not fly with them we have had 5 delays on our round trip from Hawaii nobody will awnser out questions and the flight crew was laughing as they made us move gates for the fifth time just don't do it really don't it's not worth the amount of frustration and I guarentee you will not get to your destination any time close to the arrival time they give you DO NOT FLU WITH THEM!
So far I am on hold for 1 hour 33 minutes AND STILL HOLDING. I made a reservation yesterday & they never sent me an itinerary. My debit card is showing that the payment is processing, is this normal or did I not complete the transaction?
So far I am on hold for 1 hour 33 minutes AND STILL HOLDING. I made a reservation yesterday & they never sent me an itinerary. My debit card is showing that the payment is processing, is this normal or did I not complete the transaction?
My boyfriend had a flight to ohio on Wednesday which departed from Phx Gateway Mesa. We checked him in per online option and when he arrived at the terminal, he was told that he was not on the flight manifold and was unable to board and not a single person directed him correctly. so he s missing worl and stucj halfay acros the country, i have been sending emails and leaviing msgs and no one at allegiant has made any attemot to make this right. any suggestions???????
I want to appologise to Allegiant Air for a poor review I gave, they did take care of the issue and were very nice. The company exceeded service for thiss. Thank you
You're baggage people at the Youngstown-Warren Airport suck! They completely turn all my belongings up side down, wrinkling every piece of clothing and made a mess of my suite jacket! I want compensated for the damage, no questioned asked! Period!
I have traveled all over the world for many years and this is absolutely the worst airline I have ever experienced. It is impossible to contact them. No one answers the only phone number they give you which is not an 800 number. You can be on hold for hours. They also try to "nickel and dime" you for everything. To use a credit card as payment they charge over $5. They charge for boarding passes if you don't print them out yourself. What airline charges for boarding passes. Do not be fooled by the low prices, use a REAL airline that has real people who can talk on the phone and answer emails. BTW they don't have email either.
I placed a claim for a damaged bag in early May since then the only response I have received is an Email. acknowledging my email. My bag was damaged beyond repair by the baggage carousel at Punta Gorda airport. I have pictures taken showing the zippers pulled and shredded by the carousel. The lack of response by Allegiant in this issue is totally unprofessional. I have a Flight in August on Allegiant which will be the last flight I will book on your airline. I have researched and Frontier air and JetBlue offer competitive priced flights to the destinations that I travel. Rest assured I will be telling everyone I know who travels by air of the shoddy customer service I have received . You have reasonable prices but sometimes "The cost is just not money alone and it's just not worth it" Goodbye Winfred Martin
Last time customer : Finally got through to Corporate offices in Las Vegas. Asked to be routed to customer service. When sent to customer service I got a recording stating wait time may exceed 30 minutes. Waited 1 hour 20 minutes before someone answered the phone. Then they would not give me to the head of customer service. Asked for the CEO and they would not connect me. If you can even get in, you cannot talk to anyone of authority. I was told they would return my call. We will see. In over 40 years of flying I have never had such a bad experience. See previous posts. HAHA you asked for the CEO and expected them to take your call
Finally got through to Corporate offices in Las Vegas. Asked to be routed to customer service. When sent to customer service I got a recording stating wait time may exceed 30 minutes. Waited 1 hour 20 minutes before someone answered the phone. Then they would not give me to the head of customer service. Asked for the CEO and they would not connect me. If you can even get in, you cannot talk to anyone of authority. I was told they would return my call. We will see. In over 40 years of flying I have never had such a bad experience. See previous posts.
This is by far the worst company I have ever dealt with. They left people on a hot aircraft at the gate for three hours at WPB with no APU hooked up. I finally had to take my elderly parents off the aircraft and book them on a delta flight the following day. It was a good thing I did, because the flight never made it to Asheville and all the passengers had to spend the night in Sanford,FL. My dad would have spent the night in an emergency room, because he needs concentrated oxygen at night to breath. Never again will I use this airline. Horrible excuse for an airline.
Been trying to reach reservations for over an hour now. Just get a recording. Turns out that more than just my daughter was turned away early. Allegiant says they don't overbook so there should not have been any problem getting folks on the plane.