Allegiant Air Discussion

15 September 2023 02:09:00 M.Myers

If Allegiant shuts down from mid Aug until end of Sept? Then why don't they inform customers of this on their web sites? Many of us have been sitting on hold for hours trying to make changes. It would have been so easy to send out emails like their constant marketing emails. We have liked the non-stop flight plans they have, but I'm starting to wonder now who all these so called customer service agents are who work 24 hours a day-this is so dumb and so easy to correct!

13 September 2023 02:09:00 Guest

I was successful booking my ticket via Hopper app.

13 September 2023 01:09:00 Guest

Currently experiencing the same frustration!

12 September 2023 11:09:00 Guest

I've had the exact same experience except I can't get through to them by phone either, even after waiting almost 2 hours on hold. I've tried to buy tickets every day for over a week now and I either get the error code or it just spins. I have no idea how they are staying in business. Very idiotic.

12 September 2023 01:09:00 Guest

Guest : Guest : I have been trying to purchase tickets on Allegiant Air for three days. Each time, after entering all information including payment it circles and circles and tells me to renter the payment. I have done that but it keeps doing the same. Any ideas? It even put charges on my credit card which made me have to cancel those. Have you figured out what the issue was? I’m running across the same problem and have not found a solution yet. Guest : I have been trying to purchase tickets on Allegiant Air for three days. Each time, after entering all information including payment it circles and circles and tells me to renter the payment. I have done that but it keeps doing the same. Any ideas? It even put charges on my credit card which made me have to cancel those. I have been trying to book flights for 3 weeks! Same issue! Called and waited on hold over an hour just to tell me it was the payment source. No, the issue is not on my end! Back and forth with emails from customer service still trying to place the blame on my end. Very very frustrating! All the while each day the tickets go up!! Has anyone found any solution to this?

11 September 2023 05:09:00 dh

have been trying to check in for a flight but app and online keep saying "oops thats weird something went wrong." I have tried different phones, computers,web browsers, cleared cache,and of course was on hold an hour to talk to customer service when I gave up!!

11 September 2023 03:09:00 Guest

Guest : I have been trying to purchase tickets on Allegiant Air for three days. Each time, after entering all information including payment it circles and circles and tells me to renter the payment. I have done that but it keeps doing the same. Any ideas? It even put charges on my credit card which made me have to cancel those. Have you figured out what the issue was? I’m running across the same problem and have not found a solution yet.

10 September 2023 07:09:00 Guest

I have been trying to purchase tickets on Allegiant Air for three days. Each time, after entering all information including payment it circles and circles and tells me to renter the payment. I have done that but it keeps doing the same. Any ideas? It even put charges on my credit card which made me have to cancel those.

10 September 2023 05:09:00 Guest Joyce

Unable to check in even tho you have sent me two email notifications that it’s time to check in. This update really ruined a good thing. Please fix it!

09 September 2023 12:09:00 Wendy

Ever since the update, I can’t check in or manage my booking on the app or online. Thanks for the useless upgrade Allegiant.

08 September 2023 11:09:00 April

I have the flex trip and the app and website are not letting me update my * flight! What is going on. I will be calling customer service after my busy day. That’s what the app should be for, so I don’t have to call and get someone to help.

08 September 2023 09:09:00 Christy

I am trying to book a flight for an employee. When asked about CC details it won't allow me to enter my name (name on card), it wants me to add the passenger's name. Very frustrating!

08 September 2023 12:09:00 Jane

I tried to book a flight yesterday and had problems completing purchase. Kept receiving a message to input card details again as there was a problem. I have subsequently been charged four times on my card with no acknowledgment of a booking.

08 September 2023 05:09:00 Janet davis

Trying to purchase tickets using points and when I hit purchase it just spins

08 September 2023 04:09:00 Robin

I have been charged several times on two different cards cause it would tell me there is a problem try payment again never did get a ticket but charged several times

08 September 2023 03:09:00 Guest

Try to book a flight today took my credit card payment and my money but it didn’t book the flight now trying to get my money back been on hold for 2 and half hours this is crazy

07 September 2023 09:09:00 Bonnie

Unable to pay for a booked flight on website.

07 September 2023 06:09:00 Guest

Website won't book my flight either when I try to pay.

07 September 2023 06:09:00 Guest

Apparently Allegiant Air had a website upgrade (which is a downgrade!) Been trying to book a flight from multiple devices, different times of the day, cleared history and cookies, tried to use different email confirmation address, and NOTHING works to allow me to go "purchase" the flight chosen! On hold for an hour, no one answers! Will go to the airport to try to book it today. Time to get this technology working Allegiant Air! Long time customer, that is quite frustrated along with so many others!!!

07 September 2023 05:09:00 Guest

Trying to book a flight, payment will not go through. Not a problem on the credit card side. Frustrating, of course no one to talk to.

07 September 2023 05:09:00 Patrick

Went all the way through the booking process and got to the payment area. Would not accept any credit cards. I tried multiple. Seems like this is an ongoing issue. What's up? I need to secure my flights. Please provide an update.

07 September 2023 04:09:00 Guest

How do I pay for a flight? Will not accept payment.

07 September 2023 04:09:00 Guest

I have been waiting for the $250 is compensation owed me from Alligiant for a cancelled flight for over two years.

06 September 2023 05:09:00 Guest

Well it’s Sept 6th and Allegiant still does not have their website fixed so I can buy tickets! I have been trying for 5 days and spent 2 hours on the phone with an agent who had the same problem. - I can’t purchase in the app, the website, or over the phone! Absolutely ridiculous and the agent tried 3 different browsers to try and secure our tickets!

05 September 2023 11:09:00 Guest

We been trying to book flights online, however the credit card doesn't go through. No issues with our credit cards and some friends have had the same issue

05 September 2023 07:09:00 Guest

Apparently they updated their app and since then can't get things to work like they normally did. I have been trying for 5 days to change a prebooked flight. Continue to get an error message. So far total I have been on hold with their customer service center for 5+ hours, nothing. Tried online chat - unavailable for the last 5 days. What is going on!! Ridiculous....

04 September 2023 05:09:00 FL Bound

Husband and I are trying to check in to flight on return flight from GRR to SFB. Are entirely unable to check in on the app. Saw they recently updated their app. We uninstalled it. Reinstalled it. That didn’t work. We turned off our phones then turned them back on. That didn’t work. We downloaded chrome and tried to get it through chrome. That didn’t work. We tried to check in on our laptop knowing we’d be charged extra fees. That didn’t work. NOTHING WORKED. We have now been on hold with their customer service for 30 minutes. We have 2 small children and are dreading the headache of having to go through their desk at the airport just because they can’t get their app to work. This is highly frustrating and inefficient. Never had an issue before having flown Allegiant for 2+ years. Now considering dropping as a customer. At least we know that based on the below we are not the only people upset about this.

31 August 2023 05:08:00 Barb

I am totally frustrated with Allegiant Airlines. When calling never get to speak with anyone even waiting on hold for an hour and a half two times. Used their chat and asked for an agent and get the message all agents are busy. They notified us of a time change for our reservation which necessitates a change of our reservation to another date and time. Their website will not allow me to change even though I followed the instructions. What now? How can I make the changes without having to cancel?

31 August 2023 05:08:00 Tim abeyti

Can't book a flight on my smart phone. I fill in blanks and red Astrid stays on

30 August 2023 02:08:00 Guest

Cannot purchase my trip on Allegiant Airlines website

27 August 2023 06:08:00 Guest

I was on vacation when they upgraded their system. *I was on vacation * NOT checking my emails. I had no idea of what was happening at all. We arrive at airport still unable to view boarding passes after trying to view them on the app and the website. Security directs us to Allegiant counter who eventually prints off boarding passes for a (previous) trip we took to Nashville. Redirected by security to Allegiant desk because clearly this is not our destination, we were heading to GR, MI. (And while it seems so ridiculous we didn't know this mistake right away, we were in a time crunch and just took the boarding passes and ran to security). We get the correct boarding passes but too little too late and missed the flight. Our flight was scheduled out of Boston 8/24, next available flight through Allegiant was not until 8/27. We rented a car in Massachusetts and drove home. Allegiant will not accommodate us in any way shape or form for this situation. Any one else experience this?

25 August 2023 09:08:00 Darla

Response is Error Unable to load airports

24 August 2023 09:08:00 Guest

Is there an issue with the website? I'm trying to change my ticket and my trip isn't even showing up! No place to add my Itinery number. When you call it says to do it online but you can't. No one to chat with either, it says to call and then you're on hold forever.........

19 August 2023 06:08:00 Sheri

Heather’s 4/11/23 reply was excellent, it was the only thing that worked for me. Follow it step by step and you can pay for your flight: “From the suggestions here: - Closed all browsers - brought up Chrome - Cleared cookies and browsing history - Booked a flight on Allegiant - Did not accept the Cookies popup - Used different confirmation email - Did NOT log into Allegiant - Entered in all Credit Card Info Once the transaction went through, I then logged in using my account, then in the Trips section, added the new purchase by entering in my confirmation number Done!!!”

17 August 2023 04:08:00 Guest

After years of being able to easily connect with Allegiantair.com on my laptop, I now get a message telling me they are checking to see it I am on a secure line. After constant buffering, I close the window. This is the only website I use that presents this problem. I have no problem connecting with my phone. Who's the idiot who decided to make this change?

16 August 2023 08:08:00 Guest

Wayne : I been online all day today trying to book flights & keep getting knocked off the site with an error code 403 warning that the website has a data breach & been compromised. When I called their customer service they acknowledged a problem but I see no notice warning customers. That is not good business practice. This is happening to me today. How do I get around this to book a flight?

16 August 2023 04:08:00 Wayne

I been online all day today trying to book flights & keep getting knocked off the site with an error code 403 warning that the website has a data breach & been compromised. When I called their customer service they acknowledged a problem but I see no notice warning customers. That is not good business practice.

28 July 2023 05:07:00 PJ

I was getting so pissed. I tried everything. Found this thread and simply changed my confirmation email (auto generated) to my work email instead and it went thru.. FINALLY!

14 July 2023 06:07:00 Guest

We have been trying to purchase tickets for months….multiple devices, multiple cards, app and website….always the same error message. Get it together Allegiant.

13 July 2023 06:07:00 Guest

Been trying for 2 days and error message for 2 days. Has anyone Called? and gotten any service?

10 July 2023 07:07:00 Guest

I’ve been trying to book a flight for a week, I can’t get it to work on the app or on the phone with customer service. What the f*** is goin on? Their system is terrible

10 July 2023 12:07:00 Virginia Myers

Unable to book round trip tickets from Myrtle Beach to Syr 9/18 to 9/28. Tried computer, ipad and iPhone using app and allegaint.com. Error message- something went wrong, try again. Tried for days several times.

03 July 2023 10:07:00 Guest

I have also tried to puchase a ticket and did not purchase anything else or select a seat. Every time I select "Purchase My Trip" it flashes to the current page as if I need to finish something but everything is complete.

30 June 2023 12:06:00 Guest

I’ve been trying to book for 3 days. Tried multiple devices, credit cards. Even did the live chat with an “agent” who recommended using Chrome and deleting all my cookies/cashe…..of course did that multiple times. Even created a new traveler , deleted the app and reinstalled…all of it. Error says Oops something really weird just happened. What the heck does that mean?! Hello Delta Airlines. More money but omg never issues of this magnitude! If they can’t fix a website….how are they maintaining their aircraft.

29 June 2023 05:06:00 Guest

Joell : I have been trying to book a flight for two days. The credit card portion keeps telling me that my security code isn't valid. I have checked it twice. My husband also tried his card and it's saying the same thing. I have been on hold to speak to someone for 48 minutes now. I just started to hold for the same issue. Did you ever get through?

28 June 2023 05:06:00 Joell

I have been trying to book a flight for two days. The credit card portion keeps telling me that my security code isn't valid. I have checked it twice. My husband also tried his card and it's saying the same thing. I have been on hold to speak to someone for 48 minutes now.

27 June 2023 03:06:00 Guest

I called yesterday and they were going to charge $14.00 if they book the flight. And I'm a card holder. So frustrating 😫

27 June 2023 04:06:00 Guest

I’ve been trying to book a flight online and it won’t go through. Tried on laptop, ipad, phone and same issue. I wanted to book a fight that includes a checked bag, and carry oo. No need for hotel or rental cars. Frustrating process and don’t want to have to try and call them. Any suggestions. Seems based on other comments, i’m not the only one having this issue.

23 June 2023 03:06:00 Guest

* allegiant. i’ve been trying to purchase tickets for the past month and the website is still not working

16 June 2023 05:06:00 Arlene

Cindy martin : Why does it ask to use a valid name when that name is correct