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HOME ⇒ Airline and Airport Discussion Forum ⇒ Allegiant Air


Allegiant Air Discussion

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29 June 2016 03:06:00 William

I have flown this airline at least 10 times since December of 2015. To date, they have yet to manage an on-time arrival even once out of all those times. They cancel and leave you stranded also (quite often). Don't bother calling the customer service number, they just wont answer. This airline sucks so badly its a running joke. We always say "Allegiant will get you there, eventually" Just dont plan anything at all for the two days surrounding departure and the 2 days surrounding your return and you're assured to not be inconvenienced too much.

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28 June 2016 12:06:00 william

Got to the airport at 5:15 am for my 7 am flight clearwater to moline--- they told me its delayed till 8:15 tonight. I didnt get any notification, and I am registered on their website. I pulled up their website and showed them on the phone it showed on time. Nothing on delays or cancellation. The supervisor lady said" we have nothing to do with this, all the decision are in las vegas, and you should feel lucky your flight is not cancelled" Guess what the 8:15 flight got cancelled. Not delayed, cancelled. I will never fly this airline again.

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07 June 2016 04:06:00 christina hillard

ABSOLUTE WORST AIRLINE I'VE EVER FLOWN!!!!!!!!! Customer service is obviously not taught in there orientation. Renee, the lead at the check in line was completely unprofessional and discriminated against my family simply because she saw my husband was in a wheel chair and stuck us in a different line and then forgot about us forcing us to miss our flight. As if this wasn't bad enough I was then charged $300 to change my flight despite the fact that i was there 70 min prior to my departure time.

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11 March 2016 07:03:00 VERY UNHAPPY IN AZ

Mr. Paul, Yeah, yeah, yeah...Allegiant is great when you just need to fly from A to B to A...but just try to make a flight change or cancellation...the website appears to offer one-click changes, but then it just leads you to a single phone number...you call the number, and you are then waiting for a response for up to and over an hour...I recently tried to make a change due to the death of my father, as I needed to head home for his hospice and funeral..I started trying to call Allegiant 5 days before the departure flight...that's FIVE DAYS before the flight!!...I got NO ANSWER to my over 20 calls placed over those 5 days...my emails to them got no responses...then on the day of the flight, which I didn't take, they had the insane audacity to email me a questionaire asking how my experience with Allegiant had gone!!!!!! So I responded, explaining just how HORRENDOUS their system is, and again, I got no response...it's been a week now after the return flight elapsed without me on it...NO RESPONSE. So, next time I'm in Las Vegas, Allegiant will get a personal visit from me and my brother - a corporate attorney. : )

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02 March 2016 10:03:00 Guest

Just a couple days ago I praised and recommended Allegiant Air out of Phoenix in an online comment on their website. Now I am making a correction and giving them a totally negative rating. On Monday two passengers who had their boarding passes and had checked in one bag were called out of the line for a security check. OK--Homeland Security. But then the two were at the back of the security line and by the time they'd gotten through security, oh my, the doors were closed and the plane left without them. Some official at that point said they'd have seats on Wednesday's flight,. It didn't happen which the two travelers discovered at about 10 p.m. Tuesday night when they arrived at the airport. And since an $18 fee was not paid as "insurance" in case the travelers missed their flight, they ;had to pay a $75 surcharge per ticket because 24 hours had lapsed since the original flight took off. OK--what else can we do,. The pair were at the front of the line on Wednesday when the counter opened. Another checked in bag was sent to the airplane and is arriving at its destination right now. But the two passengers were again called out and had to go to security, at the back of the line. And they MISSED the plane again The gates were closed. If you think there's a problem with these two passengers, think again. There were about 30 passengers scheduled for that flight that left without them. They were grousing in the waiting room afterwards and all had exactly the same story--didn't pay the $18 per person surcharge because they're always on time. So what's going on? Homeland Security? Inadequate security checkpoints so that the airline can save money on personnel? Allegiant trying to fleece its clientele? Or is it a combination of all three? I would never recommend the new Allegiant to anyone. Not after this. And, no. Allegiant does not get the opportunity to pull another stunt on the two travelers. They've found another way home. 2T

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26 February 2016 09:02:00 Guest

worst ever ever customer service i have ever experience!!!! bulshit that all your agents are busy. I hold on for 2 hours. Did that for 2 days!!!!!! BAD BAD BAD

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05 February 2016 07:02:00 Guest

Guest : I have been trying for 4 days to reach allegiant. I book a car through them and wanted Enterprize and they booked me with National. National is 40 miles from my house. Does anyone have a number to call, besides the number they show?

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05 February 2016 07:02:00 Guest

Guest : Tried to access Allegiant website to add luggage without success several times from Australia. It is a worry that we may not be able to print tickets for the flight we have purchased. Tried phoning but just on hold endlessly. Anyone out there have advice on how to contact this airline??

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02 February 2016 06:02:00 Guest

I booked on this airline for me and my nephew to come back the day after my mother's funeral. I booked it on a Monday. The flight left at 11 am this coming Sunday. After booking this, within 30 minutes my travel agent tried to cancel as I needed to stay longer for the funeral arrangements and closure. Allegiant's terms and conditions state that: Within twenty-four (24) hours of purchase, an itinerary may be cancelled for a full refund only if the flight’s scheduled departure time is at least seven (7) days or more from original booking. Monday (day 1) Tuesday (2) Wednesday (3) Thursday (4) Friday (5) Saturday (6) Sunday (day 7). The travel agent said that when she called they would not issue me a refund only vouchers. I called in the evening after work as I could not believe this happened based upon their stated terms. I was on hold for 48 minutes. Lindsay with Allegiant told me that it has to be 7 days Monday to Monday. I count that as 8 days. I asked to talk to someone else, and Lindsay said she reports to no one and no one else can help me. They will issue a voucher only. I explained the death of my mother and she said my situation was not unusual!!! I am an owner in a company that will now not allow anyone to fly this airline. With this type of customer service they deserve to go out of business.

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01 January 2016 02:01:00 John

I have had only 2 negative experiences with Allegiant airlines. I fly them from St Pete/Clearwater or Orlando Sanford airport to Greenville SC and back. 2015 I did this 3x. Spring 2015 we arrived in St Pete/Clearwater and my wifes luggage was left in Greenville. What happened is the airport put in a new conveyor belt. It is no longer behind the airlines counter. It has to be taken about 75 yards from the counter to the actual belt. It fell off the belt, at some point, and by the time it was discovered our plane was gone. AA had it Fedexed overnight and I asked AA to have it delivered in the afternoon. They had it done and even waved the baggage fee. I found that Outstanding! Summer 2015 Our plane....to Sanford was to depart around 7-8pm. We were told it would be after 11pm. No information as to what happened. It arrived from Sanford, with passengers near midnight. We boarded and left around 12:30am and arrived about 2am. Thankfully I didn't have to work that day. I live 75 minutes from the airport. I arrived home at 3:30am and I normally get up at 3am for work. None of the passengers were grumbing. usually you would know it because it would gradually pass through the airport area. There was a flight to FT Lauderdale that was cancelled until the next day. Everyone was put up in a motel. Beyond that the only negative was on our last flight December 2015. Our flight landed 15 minutes after the pilots said we would land. I tend to be OCD when it comes to that. Tell me we will land in 20 minutes and it should be 20 minutes give or take 5 minutes. In this case it was a solid 15 minutes. Other than that the airline has been great. Even called to rearrange a luggage issue and was taken care of with no problem.

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18 December 2015 06:12:00 Guest

Tried to access Allegiant website to add luggage without success several times from Australia. It is a worry that we may not be able to print tickets for the flight we have purchased. Tried phoning but just on hold endlessly. Anyone out there have advice on how to contact this airline??

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14 December 2015 08:12:00 Linda Summers

Not able to cancel my flight. Waiting since 9am for a representative

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11 November 2015 11:11:00 Guest

worst airline ever! do not fly, your trip will be ruined, if it happens. Paid extra for insurance, still no rebate since last May...it's November! They use old broken down planes in need of repair and then must fly in repairmen! Results in a good 10 hour delay to my trip. Changed the return to Southwest, still waiting for the rebate, WITH insurance. Cannot believe they are still alllowed to fly.....

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28 October 2015 10:10:00 Guest Steve

28 Oct 2015 Took an AM flight from Asheville, NC to Ft Lauderdale FL. The computer decided to place my wife and I in separate seats. Before the flight took off I saw what appeared to be two empty seats next to each other and asked an attendant if she would confirm that both seats were empty as my view was restricted. She said no one could change seats as the passenger load was set so that the plane was stable and if people changed seats the load factor would be off. I'm not making this up and the attendant was not trying to be funny. A dead heading pilot seating near by shuck his head in utter disbelief. Either the attendant was an idiot or enjoyed talking down to a passenger....with either excuse unacceptable.

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14 October 2015 03:10:00 Guest

If given a choice, please fly anyone BUT this airline. My first clue should have been when I called their customer (dis)service line, only to wait over an hour on hold. I finally hung up without having spoken to anyone. Flight late, luggage lost, on and on.....never again.

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06 October 2015 06:10:00 Guest

Do not fly Allegiant air!!! Their planes are old and outdated. Their customer service is non existent and they will not do anything to help you. All of the hidden fees make them just as expensive as any other airline for a plane that may fall out of the sky at any time. See articles on their broken down planes and poor insufficient maintenance programs. DO NOT FLY ALLEGIANT AIR!!!! It's not worth amount of money you may save.

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03 October 2015 07:10:00 Don R

I fly between BLI and LAS often. Never had a significant issue. The rates are often 1/4 or less of other flights to YVR so I don't expect the same service as if I paid 4 -6 times more. Thank you Allegiant for providing an alternative.

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16 August 2015 10:08:00 Denis bissonnette

Its thé flight from plattburg to punta garda Will ne availabale soon

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10 August 2015 08:08:00 Guest

Worst Airline I have ever been on, more cancellations than any other airline in business. They always have maintenance issue on their planes.

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08 August 2015 10:08:00 Guest

Horrible! Worst airline experience ever! Take another airline!!!!

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04 August 2015 02:08:00 Guest

poorly trained personnel and rude supervisors. A new agent was trying to help change a flight that I missed because of Allegiant personnel, and couldn't access the correct fields on his computer because their IT department had not given him access.

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03 August 2015 02:08:00 Rudolph morgant

Worst airline I could imagine

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31 July 2015 05:07:00 Patti

I cannot EVER get through to them on the phone to help me set up a reservation with special needs that i can't do by myself on their website. I have wasted HOURS of minutes on hold on my cellphone trying to talk to someone. Used their email option and never heard back. As soon as I can use up the $ for an insured flight that i was unable to take, (if they EVER help me before the deadline) I will never fly Allegiant again

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30 July 2015 01:07:00 Guest

Flight to Tampa delayed over 4 hrs and when I called Customer service to explain my concerns, the agent hung up on me when I asked her for her manager. This was after 53 minutes holding for an agent. Filed my complaint via email on May 29th and received an auto response that it could take up to 2 months to address my concerns. Still haven't been contacted, if I don't receive call by August 4th, I will be voicing my concerns on Social Media platforms and will be contacting the Leadership Team of this company. Email me with a phone number to contact a manager at ryan.bober.rb@gmail.com. Thank you!

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27 July 2015 10:07:00 Guest

The WORST customer service!! On hold for 1 hour so far. Had a delay of 7 hours at GSP with no one giving information, but at least they gave us pizza. Unfortunately only airline that flies nonstop from GSP to FLL.

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24 July 2015 04:07:00 Guest

my wife has cancer we just found out and we cant fly and they wont let me have all my money back because i didnt buy the insurance.. this alr line sucks so bad i dont know what to do..

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23 July 2015 02:07:00 Roman

I can't get through to customer service. My flight had 5 hours in delays and a 2 hour wait for my luggage. This is not what I paid for and I belive I should get a refund.

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22 July 2015 03:07:00 Guest

Horrible customer service you have to wait for over an hour every time you call them. I tried to add my son to my husband's itinerary. The computer would not let me because he is a miner. So I called the airlines everyday for 3 days. I finally got through after a 1 1/2 hour wait just to here her say she can not help me. I asked to speak to a supervisor with no luck this airline sucks.

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20 July 2015 08:07:00 Guest

I've called 4 times and emailed three times to cancel a reservation and can't get any response from anyone. I've been put on hold for over 40 minutes each time. This is the worst customer service I've ever experienced. Unless they can rectify this today, I'll never fly Allegiant again.

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20 July 2015 06:07:00 Guest

WORST AIRLINE!!!!!!!!!! NEVER FLY THEM IT IS A COMPLETE * OF MONEY!!!!!!!!!!!!!

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20 July 2015 05:07:00 Guest

I waited over an hour to switch a flight, they never picked up. And am now on hold over 30minutes in 7 in the morning and am STILL on hold!!! :-(

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20 July 2015 07:07:00 Guest

I have also waited over 45 min. twice today trying to reach anyone at the customer service line. I am hoping someone has an idea on how to reach anyone with Allegiant to speak to someone. The gate agent at LAX said she could not cancel or make changes to my ticket! What kind of operation is this????

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17 July 2015 05:07:00 Guest

Does anyone work for this company's reservation line? My mother & I hand both called several times to ask a question about my moms correctly booked flight and over 3 days each of us waited on hold for over 2 hours each day with no one answering! I sent an email and never got an answer to our question. My mom wants to add a child's ticket to her flight so my nephew can fly with her & the only way we see to do this is to cancel her flight, get charged $150 for changing the flight and rebooking?!?! She isn't canceling just wanting to purchase another ticket! Can Allegiant please get it together and get some better customer service? The little bit of money you may save on a flight isn't worth this headache!

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12 July 2015 06:07:00 Guest

Their customer service is the worst I've ever experienced. Based on the reviews, this is their service standard. Don't they have any management that cares to address such a serious problem. I would be ashamed to work for a company with this reputation.

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06 July 2015 10:07:00 Guest

Is Allegiant Air's online chat no longer available on their website? I have used it several times in the past; however, it doesn't seem to be an option anymore.

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01 July 2015 01:07:00 Guest

I have tried for 5 days now. Drove 2 1\2 miles on Sunday to Hagerstown, MD to try and speak to someone only to find you were closed. I still can't change my flight and have a family emergency needing to get to Florida. There is absolutely no customer service. No one returns emails. The phone lines no matter the time of day or night says unusual call volumes either hangs up or puts you on hold hell an never answers.

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29 June 2015 04:06:00 Guest

TERRIBLE EXPERIENCE. NEVER AGAIN

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29 June 2015 02:06:00 Guest

DO NOT FLY ALIGENT AIR!!! Worst airline will make your trip a nightmare do not fly with them do your self a favor pay the extra... They do not care about horr customers they are a horrible airline

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29 June 2015 02:06:00 Guest

Absolute worst airline do yourself a favor pay the extra money to fly with some one else ANYBODY else I am a college student I love to travel I she t o save up for every trip I take I know this airline may seem appealing because of the price but I am tell you do not fly with them we have had 5 delays on our round trip from Hawaii nobody will awnser out questions and the flight crew was laughing as they made us move gates for the fifth time just don't do it really don't it's not worth the amount of frustration and I guarentee you will not get to your destination any time close to the arrival time they give you DO NOT FLU WITH THEM!

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27 June 2015 05:06:00 Linda

So far I am on hold for 1 hour 33 minutes AND STILL HOLDING. I made a reservation yesterday & they never sent me an itinerary. My debit card is showing that the payment is processing, is this normal or did I not complete the transaction?

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27 June 2015 05:06:00 Guest

So far I am on hold for 1 hour 33 minutes AND STILL HOLDING. I made a reservation yesterday & they never sent me an itinerary. My debit card is showing that the payment is processing, is this normal or did I not complete the transaction?

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26 June 2015 06:06:00 Guest

My boyfriend had a flight to ohio on Wednesday which departed from Phx Gateway Mesa. We checked him in per online option and when he arrived at the terminal, he was told that he was not on the flight manifold and was unable to board and not a single person directed him correctly. so he s missing worl and stucj halfay acros the country, i have been sending emails and leaviing msgs and no one at allegiant has made any attemot to make this right. any suggestions???????

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26 June 2015 08:06:00 Troester

I want to appologise to Allegiant Air for a poor review I gave, they did take care of the issue and were very nice. The company exceeded service for thiss. Thank you

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25 June 2015 05:06:00 MICHAEL DAMORE

You're baggage people at the Youngstown-Warren Airport suck! They completely turn all my belongings up side down, wrinkling every piece of clothing and made a mess of my suite jacket! I want compensated for the damage, no questioned asked! Period!

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24 June 2015 08:06:00 Guest

I have traveled all over the world for many years and this is absolutely the worst airline I have ever experienced. It is impossible to contact them. No one answers the only phone number they give you which is not an 800 number. You can be on hold for hours. They also try to "nickel and dime" you for everything. To use a credit card as payment they charge over $5. They charge for boarding passes if you don't print them out yourself. What airline charges for boarding passes. Do not be fooled by the low prices, use a REAL airline that has real people who can talk on the phone and answer emails. BTW they don't have email either.

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24 June 2015 04:06:00 winfred martin

I placed a claim for a damaged bag in early May since then the only response I have received is an Email. acknowledging my email. My bag was damaged beyond repair by the baggage carousel at Punta Gorda airport. I have pictures taken showing the zippers pulled and shredded by the carousel. The lack of response by Allegiant in this issue is totally unprofessional. I have a Flight in August on Allegiant which will be the last flight I will book on your airline. I have researched and Frontier air and JetBlue offer competitive priced flights to the destinations that I travel. Rest assured I will be telling everyone I know who travels by air of the shoddy customer service I have received . You have reasonable prices but sometimes "The cost is just not money alone and it's just not worth it" Goodbye Winfred Martin

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23 June 2015 06:06:00 Guest

Last time customer : Finally got through to Corporate offices in Las Vegas. Asked to be routed to customer service. When sent to customer service I got a recording stating wait time may exceed 30 minutes. Waited 1 hour 20 minutes before someone answered the phone. Then they would not give me to the head of customer service. Asked for the CEO and they would not connect me. If you can even get in, you cannot talk to anyone of authority. I was told they would return my call. We will see. In over 40 years of flying I have never had such a bad experience. See previous posts. HAHA you asked for the CEO and expected them to take your call

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22 June 2015 08:06:00 Last time customer

Finally got through to Corporate offices in Las Vegas. Asked to be routed to customer service. When sent to customer service I got a recording stating wait time may exceed 30 minutes. Waited 1 hour 20 minutes before someone answered the phone. Then they would not give me to the head of customer service. Asked for the CEO and they would not connect me. If you can even get in, you cannot talk to anyone of authority. I was told they would return my call. We will see. In over 40 years of flying I have never had such a bad experience. See previous posts.

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22 June 2015 07:06:00 Cheryl Berger

This is by far the worst company I have ever dealt with. They left people on a hot aircraft at the gate for three hours at WPB with no APU hooked up. I finally had to take my elderly parents off the aircraft and book them on a delta flight the following day. It was a good thing I did, because the flight never made it to Asheville and all the passengers had to spend the night in Sanford,FL. My dad would have spent the night in an emergency room, because he needs concentrated oxygen at night to breath. Never again will I use this airline. Horrible excuse for an airline.

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22 June 2015 06:06:00 Last time customer

Been trying to reach reservations for over an hour now. Just get a recording. Turns out that more than just my daughter was turned away early. Allegiant says they don't overbook so there should not have been any problem getting folks on the plane.

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