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Allegiant Air Discussion

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11 November 2022 10:11:00 Katherine

I cannot add a checked bag for $33. I have the Allegiant Mastercard & I also have points. Gave us an unexpected error about 8 times today, Thursday, for a flight tomorrow on 11/11,

Allegiant Air 
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11 November 2022 07:11:00 Guest

After multiple attempts, different credit cards, different browsers, and app on my phone vs. website on laptop, I finally landed on this discussion thread and did exactly as others have indicated...changed my confirmation email address (thank goodness I have 2!). That worked!!

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09 November 2022 05:11:00 Guest

System still is messed up and have tried different confirmation email. Any other suggestions?

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05 November 2022 08:11:00 Guest

Guest : I have also tried for 2 days to book a flight and the system will not take my card. I've tried opening a new account, multiple cards, updating the email where confirmation is sent etc., and nothing . I've now been on hold with Allegiant for an hour and a half! Any other tips?? I am having this same issue. Ive tried multiple cards, emails, browsers, WiFi, data, cell, computer, and the app. Absolutely nothing works, and the hold time is >30 minutes with a warning of a booking fee when you call.

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05 November 2022 05:11:00 Guest

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04 November 2022 06:11:00 Guest

I have also tried for 2 days to book a flight and the system will not take my card. I've tried opening a new account, multiple cards, updating the email where confirmation is sent etc., and nothing . I've now been on hold with Allegiant for an hour and a half! Any other tips??

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02 November 2022 04:11:00 Guest

Cathy McPherson : I have tried 2 days in a row to get my 3 different credit cards to be accepted for payment. I have tried my computer, and my phone. Any suggestions to help with this would be appreciated. Cathylee3770@gmail.com Try changing the CONFIRMATION email. Sounds crazy, but it worked for me!

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02 November 2022 04:11:00 Guest

Guest : Tried many times in both the app and the website, kept getting told Allegiant couldn't process my card. Changed the email address where I wanted the confirmation sent, and it went through on the very next try! OMG. Thank you! I did this and it actually worked! I've been trying for hours with all different credit cards. I called and there's a 2 hour wait time! Good grief.

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01 November 2022 04:11:00 Guest

Is there an update for this? I have been trying to buy tickets for mid November for 3 days!

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01 November 2022 04:11:00 Guest

Tried many times in both the app and the website, kept getting told Allegiant couldn't process my card. Changed the email address where I wanted the confirmation sent, and it went through on the very next try!

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01 November 2022 02:11:00 Jeanne

Allegiant website isn't able to process my credit card.

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31 October 2022 07:10:00 Guest

yep. Im having the same issue

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31 October 2022 03:10:00 Guest

payment page not working

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30 October 2022 06:10:00 Cathy McPherson

I have tried 2 days in a row to get my 3 different credit cards to be accepted for payment. I have tried my computer, and my phone. Any suggestions to help with this would be appreciated. Cathylee3770@gmail.com

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29 October 2022 08:10:00 Guest

I sent an email to Allegiant because this is clearly a known issue with their payment system based on the posts to this forum. Well see if they are able to resolve it. Guest : I am experiencing a blank screen every time I attempt to pay for my flight. Tried calling customer service and wait time is over 45 minutes. Guessing payment system is down Guest : Payment screen will not accept credit card information after multiple attempts with multiple different cards. Triple checked everything and still can't book my flight. So frustrating!!!

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29 October 2022 08:10:00 Guest

I am experiencing a blank screen every time I attempt to pay for my flight. Tried calling customer service and wait time is over 45 minutes. Guessing payment system is down Guest : Payment screen will not accept credit card information after multiple attempts with multiple different cards. Triple checked everything and still can't book my flight. So frustrating!!!

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29 October 2022 06:10:00 Guest

Payment screen will not accept credit card information after multiple attempts with multiple different cards. Triple checked everything and still can't book my flight. So frustrating!!!

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28 October 2022 07:10:00 Guest

Guest : This thread is a lifesaver! Ive been trying to buy via Safari, Chrome, Edge, a desktop, and the app. Always a blank screen on the browser or unexplained error on the app. Changing my email address didnt work but I called the number that others are listing and 10 minutes later our tickets were booked with no booking fee. Monica was the agent I spoke with and she was so kind! She suggested clearing browser cache and cookies next time I try to book online but didnt know why the app wasnt working. As someone else said, I hope their planes work better than their website!! What is the telephone number that was used??

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28 October 2022 08:10:00 cristienji

For the time being, I am concerned with only a site that features airline and flight news! Why not try here happywayfarer.com/ to see the upcoming news?

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27 October 2022 04:10:00 Guest

Getting an error when I try to purchase tickets. Anyone else?

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26 October 2022 04:10:00 Guest

Is anyone else's payment not going through, and showing a blank screen, then when you reload it it makes it you reenter car information?

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24 October 2022 04:10:00 Guest

payment not working on website

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15 October 2022 09:10:00 Guest

paul worley : Everytime i click on the purchase my trip box it keeps sending me back to my reservation, but i don't see anything highlighted or in red to correct. please help I tried for hours to purchase my trip with the same Credit Card kick back. Someone on this site said to change the email address of where you want receipt and conf. number to go. I inserted my son's email and it went right threw! After hours of trying I was ready to flip but it worked and accepted payment. Then a pop-up appears and asks who you wanted it shared with so I shared to MY email and that too worked! Give it a try!

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13 October 2022 02:10:00 sharon

cant purchase a flight keeps going up!!!!!

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13 October 2022 05:10:00 Ben

Every time i try and book, Allegiant freezes and sets me back to previous screen after 5 minutes.

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09 October 2022 11:10:00 Guest

Been trying since noon to book a one way flight and it keeps saying you cant process it at this time

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22 September 2022 05:09:00 Guest

I could not get past the payment screen, unresponsive. I called. Agent made me feel like I was doing something wrong. She then attempted to book as an outsider. It did not work for her either! She was able to screen shot and send to IT. She then booked without the fee normally charged for doing over the phone. She turned out to be very kind.

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20 September 2022 10:09:00 Guest

Same problem as many - system would error out when I tried to pay for ticket, telling me to check credit card and/or use another one. Tried dozens of times, check and rechecking my info looking for a typo. System never attempted to charge my card so I suspected the issue was on Allegiant's end. So... I changed the email address being used as some here suggested and voila, transaction went through with the same credit card that the system was previously telling me wouldn't work.

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14 September 2022 12:09:00 Kim

I cannot get the app to accept my Allegiant Credit Card. I keep getting an error occurred. Tried re-entering manually and using a different card. Seems to happen often. Tried calling but 45 minute wait

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14 September 2022 06:09:00 William Norman

Having trouble paying. Screen just goes to a white screen when I try to pay.

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11 September 2022 08:09:00 Guestwilliam

Alliegent website so t accept first names Says p Please enter a valid first name

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09 September 2022 12:09:00 Joanna

This is the second flight in 4 days that has been delayed. First no flight crew and now they are saying waiting for fuel. Why even load us if we can fly? I am becoming tired of all the delays. Nothing seems to be done about it

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07 September 2022 07:09:00 Linda

If you're having trouble with online booking, enter the information yourself instead of clicking on the automatic entries that pop up.

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27 August 2022 09:08:00 Gary

paul worley : Everytime i click on the purchase my trip box it keeps sending me back to my reservation, but i don't see anything highlighted or in red to correct. please help

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21 August 2022 08:08:00 Debbie

The site will not allow me to enter a postal code which is required to complete the transaction.

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05 August 2022 01:08:00 Guest

I am trying to add a carry-on bag for my flight tomorrow morning using the app. It is saying Unable to Update Flight Information. I tried to call customer support and the wait time to speak to someone is over 2 hours. What are the chances I can get away with just carrying it on at the gate?

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04 August 2022 02:08:00 Joan

Error when trying to pay for a bag in Manage Trip - have tried everything.

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03 August 2022 09:08:00 Guest

I had the same issue purchasing my flights. I found a thread about this and called the phone number and it worked. I now need to change my seats though and am unable to pay the seven dollars that they want to change my seats because it again will not accept my payment. Does anyone know the phone number that gets through right away Guest : The email change worked! Thank you for the great advice...didn't get that from 'person' on live chat. paul worley : Everytime i click on the purchase my trip box it keeps sending me back to my reservation, but i don't see anything highlighted or in red to correct. please help

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03 August 2022 02:08:00 Guest MK

I have a question which I never thought Id need to worry about. Flew from ABE on 7/29 to Sanford, FL. While flying - felt hypoxia symptoms. Headache, lots of burping, light headed feelings. My 8 & 12 yr old felt the same. Didnt understand at the time if it was us or not. Mid flight; passenger sitting middle seat across the aisle and next to my sister who was sitting in the aisle passed out and was uncontrollably vomiting everywhere. I put my son in my seat and stood up to let my sister cross over and sit with us. The attendants were clueless and barely helpful to the victim. They didnt try to clean the area well, kept asking us if we were her sisters and tried to hand us her ID several times. My 8 year old was most definitely traumatized and my son was afraid we were going to die. They did nothing to compensate my sister for being puked on outside of moving her seat for obvious reasons and offered her a SINGLE drink (seriously?). They didnt do anything for us either despite me standing for 30+ minutes during the flight. They didnt ask us any questions, no apologies, nothing about if we were having symptoms, etc. they treated this as solely isolated and felt no need to help others involved. 1. Do I contact them about all of our symptoms? 2. Do I call them out for possible improper cabin pressurization? 3. Do I complain about my sister being puked on and them doing nothing about it!? I didnt make contacts yet as we went down Bc my mother is dying of cancer so this was clearly on the back burner till I got back home. No judgements. Just advice please.

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02 August 2022 09:08:00 paul worley

Everytime i click on the purchase my trip box it keeps sending me back to my reservation, but i don't see anything highlighted or in red to correct. please help

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28 July 2022 09:07:00 Guest

Susan : My flight leaves in the morning. I checked in using the email link to the app. I went to the app to see our boarding passes and the error message said one of more of us need to see an agent. I Uninstalled and reinstalled the app and now my information is no where to be found. Reaching an agent is impossible

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24 July 2022 11:07:00 Susan

My flight leaves in the morning. I checked in using the email link to the app. I went to the app to see our boarding passes and the error message said one of more of us need to see an agent. I Uninstalled and reinstalled the app and now my information is no where to be found. Reaching an agent is impossible

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18 July 2022 04:07:00 Guest

The email change worked! Thank you for the great advice...didn't get that from 'person' on live chat.

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15 July 2022 06:07:00 Guest

This thread is a lifesaver! Ive been trying to buy via Safari, Chrome, Edge, a desktop, and the app. Always a blank screen on the browser or unexplained error on the app. Changing my email address didnt work but I called the number that others are listing and 10 minutes later our tickets were booked with no booking fee. Monica was the agent I spoke with and she was so kind! She suggested clearing browser cache and cookies next time I try to book online but didnt know why the app wasnt working. As someone else said, I hope their planes work better than their website!!

Reply
13 July 2022 05:07:00 Guest

Alexandra Novaro : Hello, I am trying to book a flight but every time I submit my payment the screen goes blank. I have done it multiple times and am now worried I will be getting charged numerous times, I need to book the flight but I can't seem to get past the payment portion. Could you please call me at 7869701936 to finalize my payment? I had the same issue since yesterday, try changing the email address where you want the confirmation to go to. This was at the bottom of the page after you enter your payment info... I changed it to another email address of mine and it finally took my payment and booked my flight! hope this works for you as well!

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13 July 2022 05:07:00 Guest

Maybe a Clue : 30 days of the same aggravation as everyone else here with their website not finalizing payments, I finally was able to break the curse, after several hours on hold, I got a clue from a supervisor who found a "glitch" related to the default e-mail on file shown on my profile. I simply changed that e-mail to an alternate and was able to book flights as normal !!! As a test I put in original e-mail address & problem returned. I'm not sure what type of "glitch" flagged the original e-mail as "incorrect info" and they couldn't tell me, but hopefully they pay attention to the forums for clues on fixing it finally. This worked for me! thank you so much for this info!

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13 July 2022 04:07:00 Alexandra Novaro

Hello, I am trying to book a flight but every time I submit my payment the screen goes blank. I have done it multiple times and am now worried I will be getting charged numerous times, I need to book the flight but I can't seem to get past the payment portion. Could you please call me at 7869701936 to finalize my payment?

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12 July 2022 06:07:00 Guest

Guest : None of my payment methods go through on allegiant ticket purchases. If my hubby uses same cards and purchases from his PC no problem. Just me and my gadgets won't work. Does anyone know why? Just had this issue, locking out 2 CC in the meantime. Allegiant Air problem, like said below. Email issue related to your account. I started a new account with different email. Worked first try.

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11 July 2022 08:07:00 Guest

None of my payment methods go through on allegiant ticket purchases. If my hubby uses same cards and purchases from his PC no problem. Just me and my gadgets won't work. Does anyone know why?

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