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Etihad Airways Discussion

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Messages 1 - 29 of 1329
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23 August 2017 Akshay Gupta

I travelled fr om New Delhi to Chicago on August 18th 2017. When I reached Chicago I was informed that one of my baggage was missing as it was not loaded on time. I filled a baggage claim form reference number ORDEY14296. I was told that the baggage will be delivered to me next day, but I didn't receive it yet. I tried contacting the airlines but no one in answering my phone call. It's frustrating because I don't have any information like wh ere my baggage is, what's the tracking number!!! Please help me in out. I need my baggage urgently.

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23 August 2017 Hima bindu

I travelled from Minneapolis to Mumbai on aug16th my baggage is lost I have been calling twice a day regarding my baggage till today none of them contacted. And my reference number is BOMEY26437. It's been more than 5days they were unable to receive my baggage and it's really frustrating because of this inconvenience. Etihad service is very bad. Because of this delay my vacation trip with relatives is being postponed. Please help me out I wish nobody should face this type of agony.

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22 August 2017 Etihad Airways

Hello Mohammad, we apologise for the inconvenience of your delayed baggage. We can see in World Tracer under your PIR file reference DMES757006 that your baggage arrived this afternoon with LH2528 in DME. *Ela MOHAMMAD KUWAIT : I was so disappointed with etihad! worst experience ever! My flight schedule was last August 20, 2017 at 11:00 in the evening from Kuwait to Moscow, unfortunately the flight was delayed for an hour but I patiently waited and hoping that we can reached abu dhabi immediately for 3: 00 early in the morning schedule of connecting flight to Moscow but everything turned out a big disaster. We did not reached the ertihad heading to moscow the airline gone flight no. EY65. What an inconvenience! I cant do something about it that time , now I am thinking of the meeting that I am going to missed in Moscow. I waited for several hours for etihad flight schedule and now heading to Munich Germany. From Germany now I already knew that my luggge was lost 7607EY728916 & 7607EY728917. From Germany I fly with S7 Airline arrange by etihad. Now i lost my luggage , i dont have something to wear, i lost all my appoinments .

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22 August 2017 Etihad Airways

Hello Joshua, we are sorry to hear about your delayed baggage. Have you reported your baggage missing? As we are unable to find information with your bag tag number. If you have not reported it missing at DUB airport, please fill out http://www.etihad.com/en-ae/before-you-fly/baggage-information/claim-baggage/. Thank you. *Ela Joshua Joseph Robin : Respected Sir / Madam, We used your esteemed Airways service to travel from Cochin (COK) to Dublin (DUB) airport on 21st August 2017 (EY281 COK-AUH & EY41 AUH-DUB). As your cabin crew service is highly appreciable, but your baggage service is very poor, because of that we lost one of our valuable bag (Barcode number 6607 EY329906) which is of blue color,it is inside your size and weight allowance, it contains all our valuable items like gold, DSLR camera and much more. When we calculate the value of items inside the baggage it is around 1000 Euros. Please deliver the baggage to the following address Jeetha Robin, 63 Avonmore Road, Raheen, Limerick, Ireland and please update all details on +353 894485115. Your promptness in this regard is highly appreciable Thanking You Regards Jeetha Robin

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22 August 2017 MOHAMMAD KUWAIT

I was so disappointed with etihad! worst experience ever! My flight schedule was last August 20, 2017 at 11:00 in the evening from Kuwait to Moscow, unfortunately the flight was delayed for an hour but I patiently waited and hoping that we can reached abu dhabi immediately for 3: 00 early in the morning schedule of connecting flight to Moscow but everything turned out a big disaster. We did not reached the ertihad heading to moscow the airline gone flight no. EY65. What an inconvenience! I cant do something about it that time , now I am thinking of the meeting that I am going to missed in Moscow. I waited for several hours for etihad flight schedule and now heading to Munich Germany. From Germany now I already knew that my luggge was lost 7607EY728916 & 7607EY728917. From Germany I fly with S7 Airline arrange by etihad. Now i lost my luggage , i dont have something to wear, i lost all my appoinments .

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22 August 2017 Joshua Joseph Robin

Respected Sir / Madam, We used your esteemed Airways service to travel from Cochin (COK) to Dublin (DUB) airport on 21st August 2017 (EY281 COK-AUH & EY41 AUH-DUB). As your cabin crew service is highly appreciable, but your baggage service is very poor, because of that we lost one of our valuable bag (Barcode number 6607 EY329906) which is of blue color,it is inside your size and weight allowance, it contains all our valuable items like gold, DSLR camera and much more. When we calculate the value of items inside the baggage it is around 1000 Euros. Please deliver the baggage to the following address Jeetha Robin, 63 Avonmore Road, Raheen, Limerick, Ireland and please update all details on +353 894485115. Your promptness in this regard is highly appreciable Thanking You Regards Jeetha Robin

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26 July 2017 Guest

HI pleas give me, I want track my ticket PNR number provide tracking link

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23 July 2017 Guest

will be there any fine payment from airline in the case of delayed baggage?

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19 July 2017 Guest

We have heard so much good reviews of Etihad and that why we chose Etihad for our trip of our the lifetime to Toronto, We arrived Toronto on March 25 2017 but one of our four lugguages never arrived. It was freezing cold when we arrive and have to spend money to buy jackets etc . Etihad agreed to settle it on 6 May 2017 but as of today we never hear from them despite our repeated emails Please help us to speed the payment as soon as possible Irregularity Report YYZEY13150 [INTR:45836998]. Thanks

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18 July 2017 Guest

Hi etihayd travel from Manila vith flight EY421 TO ABU DHABI CHANGED FLIGHT TO BERLIN TEGEL EY1753 WEE FLY VITH U PARTNER AIRBERLIN FROM BERLIN TEGEL TOO GOTHENBURG FLIGHT NUMBER ABB8060 BAG NR 1 TRASING ID 0607EY217534 BAG NR 2 0607EY217535 BAG NR 3 0607EY217536, CAN U HELP US TOO SEE VHERE OURS LUGGAGE ARE MOBILE +46 709237353

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11 July 2017 Guest

Hi Ehihad, I lost my important bag during transit at Abu Dhabi Air Port at terminal 3 security check . Airport lost and found department confirmed that they did not identified any bag with the details we have provided. I want to file a compliant .please let me know the procedure .

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10 July 2017 Mohammed Naveed

My 1 baggage is missing yesterday. I travelled on 08-07-2017 departure from JFK airport to AUH flight number (EY100) and conneted from AUH to HYD flight number EY274. Please update me as soon as possible on the priority. BAG identification: Trolley big bag navy blue colour and front Zip colour yellow. Many thanks waiting for reply. PS: You can reache me on below contact. Mohammed Naveed Email ID pingnaveed@gmail.com Mobile: +91 9908019686

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08 July 2017 Guest

I traveled from New Orleans to Hyderabad on Eithad airways on May 30th via Chicago. I am writing this as items from my luggage were missing when I reached Hyderabad and opened it the next day. It was so shocking to see my suitcase half empty... SERIOUSLY... I am not joking. I was so upset with this. Neither me or any of my family members had this kind of experience. I was so happy to go back to see my family after 4 years and bought gifts for them, it was so embarrassing to see those items missing. Funny thing was baby food and milk bottles were missing. Trust me never ever heard of anything so weird and this happened with your airline. I did make multiple calls to the customer care but no response. I think is is what true eithad airlines is about.

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07 July 2017 Honey

Hi.I arrived at jfk,ny yesterday but my baggages didn't come and I asked there from etihad agency I guess and they told me that they will come today and will be send to me.so they took my address and phone number in a form but it didn't have any refrence number and they didn't gave me any special number to track my baggages so how can I find this refrence number?!and how can I contact them?!cause nobody is answering the phone number they gave to me or the emails I sent to their email address!!

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06 July 2017 Noor

Hi Etihad, I Arrived LAX from AUH(EY11) via LHR on June 30, 2017. Final segment was with AA 109. Lost my luggage (tag # 0607EY115569). There was no Etihad service available at LAX and I did not get PIR. Unable to get hold of any Etihad services on phone. Please advise: contact: Fraja.mail@gmail.com

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05 July 2017 AL-Shehri

Hi Etihad, I have arrived to Berlin on 1 July 2017 I didn't receive my baggage yet please emailing me on Researcher-ksa@hotmail.com Flight No. AB 7493 Thank you

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05 July 2017 Rajkumar

Hi My son stroller missing in chennai Baggage number 7607EY563414 Booking reference :JLDSCO They travelled from sfo to abudhabhi to chennai Appreciate your help Rajkumar Email Rajkumar.pec@gmail.com

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04 July 2017 Guest

Missing bag from abu dhabi to dublin to edinburgh ediei14175 missing since 30th june 0607 ey118659 or 8658 Please advise

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22 June 2017 Guest

Prad : Hello ! We travelled from Nashville, TN to Hyderabad, India on 06/01/2017 and upon arrival on 06/02/2017 we were able to retrieve only two of the 6 bags that were checked in. After multiple calls we were informed that 2 of the 4 missing bags were located. American Airlines who was our domestic carrier to New York says that the bags were dropped off at JFK and it is ETIHAD's responsibility to load the missing bags to the final destination. I am trying to understand how difficult it really is just put the bags that are sitting in New York on one of the flights to Hyderabad. This is the worst kind of customer service I have received ever from any airline. I hope someone resolves it asap. Here is the file references number HYDEY19521 . Baggage tags missing are AA075981 and AA076026 How did you get file reference number ? same thing happened with me today 6/21

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16 June 2017 Etihad Airways

Hi there, have you received your bags already? *Sky Swati Sinha : I have just landed in Vienna today by etihad airlines, my 2 luggages out of 3 are missing , I have no update from airlines regarding whether my baggages were traced. We are completely stranded in foreign land with a baby . My pnr number is DELD8L

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16 June 2017 Etihad Airways

Hi there, Have you received your luggage? *Sky Guest : HELLO SIR, I HAVE LOST MY LUGGAGE 9-MAY-2017 ON THE WAY TRAVELLING TO ATHENS FROM MANGALORE (ROUTE - MANGALORE - ABHUDABHI-ATHENS), SINCE I HAVE NOT TRACED MY LUGGAGE UNTIL NOW CAN YOU PLEASE GIVE THE UPDATES ON THIS AT THE EARLIEST ALSO I WANT TO KNOW HOW I WILL PROCEED WITH BAGGAGE LOST CLAIM, WHEN CAN YOU CONFIRM ME THAT BAGGAGE IS TOTALLY LOST, AWAITING FOR YOUR REPLY

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16 June 2017 Etihad Airways

Hi there, have you reported the missing items to our Baggage Team already? We kindly ask you to send us all the details of the missing items and the PIR number for the initially delayed bag at socialmedia@etihad.ae so we can check this for you. *Sky Guest : Hello Etihad, I have traveled from GOT to HYD with Air PNR Number SC6MHL, on 31st-may and one of my baggage Tag No AB162915 was not arrived at airport and reported at airport. After 4 days it got delivered with missing things like all my electronic equipment was missing and the total value of this products was around 122, 000 INR. please let me know how to proceed with this, the file reference is attached below.

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07 June 2017 Guest

Hello Etihad, I have traveled from GOT to HYD with Air PNR Number SC6MHL, on 31st-may and one of my baggage Tag No AB162915 was not arrived at airport and reported at airport. After 4 days it got delivered with missing things like all my electronic equipment was missing and the total value of this products was around 122, 000 INR. please let me know how to proceed with this, the file reference is attached below.

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06 June 2017 Yogesh Virmani

Worst experience ever!!!! My mother-in-law traveled through EY 183 last Monday through business class. She did not get one of her bag. We were given a document at the airport letting us know that PIR has been filed and a letter with a local contact number(650-821-2240). I have made several attempts to call that number and have left messages. No one ever answers that phone. I have tried Etihad Facebook page and facebook messages and have tried calling general number but we do not know yet what is the situation with her bag.Through various facebook messages, I finally got the PIR reference number but online status has been the same for last few days.

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05 June 2017 Zanga

Hi, i arrived yesterday in Kathmandu and one of my two bags did not arrive. They told me it will arrive with the next flight same day, which didnt happen. I went to the airport office and filed a report, they made me fill out a form. The bag has still not arrived and in the copy of the form there is no tracking or reference number. How can i find out where my luggage is?

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05 June 2017 Prad

Hello ! We travelled from Nashville, TN to Hyderabad, India on 06/01/2017 and upon arrival on 06/02/2017 we were able to retrieve only two of the 6 bags that were checked in. After multiple calls we were informed that 2 of the 4 missing bags were located. American Airlines who was our domestic carrier to New York says that the bags were dropped off at JFK and it is ETIHAD's responsibility to load the missing bags to the final destination. I am trying to understand how difficult it really is just put the bags that are sitting in New York on one of the flights to Hyderabad. This is the worst kind of customer service I have received ever from any airline. I hope someone resolves it asap. Here is the file references number HYDEY19521 . Baggage tags missing are AA075981 and AA076026

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03 June 2017 Guest

Update: bag was found! Thank you to everyone who helped find it!! Melissa : Good Morning, My boyfriend's bag is currently lost and i was wondering if someone could give us an update regarding where it is. The File Reference number is HYDEY19504. Name is SISUNG/RYAN. Flight: AA3475/31MAY/EY150/31MAY/EY276/01JUN. Color/Type: BK22HWX Tag Number: AA060018 Any help or update would be greatly appreciated! Thank you!

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02 June 2017 Melissa

Good Morning, My boyfriend's bag is currently lost and i was wondering if someone could give us an update regarding where it is. The File Reference number is HYDEY19504. Name is SISUNG/RYAN. Flight: AA3475/31MAY/EY150/31MAY/EY276/01JUN. Color/Type: BK22HWX Tag Number: AA060018 Any help or update would be greatly appreciated! Thank you!

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01 June 2017 Swati Sinha

I have just landed in Vienna today by etihad airlines, my 2 luggages out of 3 are missing , I have no update from airlines regarding whether my baggages were traced. We are completely stranded in foreign land with a baby . My pnr number is DELD8L

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