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20 January 2018 Guest

Guest : Guest : We have heard so much good reviews of Etihad and that why we chose Etihad for our trip of our the lifetime to Toronto, We arrived Toronto on March 25 2017 but one of our four lugguages never arrived. It was freezing cold when we arrive and have to spend money to buy jackets etc . Etihad agreed to settle it on 6 May 2017 but as of today we never hear from them despite our repeated emails Please help us to speed the payment as soon as possible Irregularity Report YYZEY13150. Thank you Max, I have already forwarded our claim to the sociaol media and again to the baggageclaims@etihad.ae . Guest : Etihad Airways : Hi there, if you were not previously in contact with this address please write about your case to baggageclaims@etihad.ae and our team will be able to assist you accordingly. Alternatively, please write to our socialmedia@etihad.ae address with your PIR number and booking details and we will forward the matter to the concerned department. Thank you. *Max Guest : We have heard so much good reviews of Etihad and that why we chose Etihad for our trip of our the lifetime to Toronto, We arrived Toronto on March 25 2017 but one of our four lugguages never arrived. It was freezing cold when we arrive and have to spend money to buy jackets etc . Etihad agreed to settle it on 6 May 2017 but as of today we never hear from them despite our repeated emails Please help us to speed the payment as soon as possible Irregularity Report YYZEY13150. Thank you Max, I have already forwarded our claim to the sociaol media and again to the baggageclaims@etihad.ae . Once your case is investigated you will be contacted. *Ela DEAR ETIHAD, It has been a month since i have already forwarded our claim to the social media and 7 months since we lost our lugguage. Is there any upd ate on our case and when will we received the payment. Thank you Hi there, do you have received a case number from the confirmation email that you received from us after sending your email to us? It should be a 6 digit number. *Marc Hi Marc, We just received email from Etihad on 06/05/2017 agreeing to settle CAD2k and ask us to fill in the banks details and sign the indemnity form . Please help us to look into this matter and se ttle soonest possible. it has been too long. Hi there, we can see that a follow up has been sent to our airport baggage team in Toronto to review the payment status of your claim. One of our baggage officers will be in touch with you as soon as they have more update, we'll also let you know if we hear anything in the meantime. Thanks. *Ari WE have already resubmitted our form on the 6th November, 2017 and have not heard from them since. Please help us to follow up. Hi there, we are sorry to hear that you have had no response so far. We have sent another reminder to our baggage team to get back to you as soon as possible. *Marc Good afternoon, as of today, I have no news. Please help us to settle this claim as soon as possible. Thanks Hello, we have once again asked our team in YYZ to follow up on your claim 550737. *Isi Dear Etihad As of today, we have not heard from the team yet. It has been almost 10 months and we are still waiting for the case to be settled. Please help . Hi there, we apologize for the inconvenience. We are following up with our team but have not yet had a response from them. We will inform you as soon as we hear back from them. Please also let us know if you are not receiving an answer. Thank you. *Marc Thanks Marc. Hope to hear from you soon

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19 January 2018 Etihad Airways

GANDHI, SUBHASH : While travelling from Abu Dhabi to JFK by your flight 101 on January 11, 2018 one of my baggage was badly damaged and my I-pad inside that baggage also got lot of scratches and damaged. I have already shown that to your customer service at JFK immediately upon arrival and also filed a written report. That person told me that I will receive a PIR number from you within 24 hours, but despite sending 3-4 reminders I have not received that PIR number, or heard from you. When I go online to filed a Mishandled Baggage Report your system does not allow me to file that report without PIR number. So I will appreciate it if you please send me a PIR number immediately, or contact me by phone at (516)-784-7778 or (516)233-1659 for further action. It is very urgent because it is already more than a week since I landed at JFK. Thanks. Subhash Gandhi Email: SUB634@HOTMAIL.COM 634 Stewart Ave New Hyde Park, NY 11040 Hi there, you should have gotten the PIR number from our Team in JFK. Please write an email with all details, your booking reference and the pictures of the damage to baggageclaims@etihad.ae Please tell them that you were not able to fill the form on the website since you have not received the PIR number. You can only claim the damage 1 week after the flight, however since you were not able to fill in the form because of the PIR number please inform our team in the email so that they will process it. Thank you. *Marc

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19 January 2018 Guest

Guest : We have heard so much good reviews of Etihad and that why we chose Etihad for our trip of our the lifetime to Toronto, We arrived Toronto on March 25 2017 but one of our four lugguages never arrived. It was freezing cold when we arrive and have to spend money to buy jackets etc . Etihad agreed to settle it on 6 May 2017 but as of today we never hear from them despite our repeated emails Please help us to speed the payment as soon as possible Irregularity Report YYZEY13150. Thank you Max, I have already forwarded our claim to the sociaol media and again to the baggageclaims@etihad.ae . Guest : Etihad Airways : Hi there, if you were not previously in contact with this address please write about your case to baggageclaims@etihad.ae and our team will be able to assist you accordingly. Alternatively, please write to our socialmedia@etihad.ae address with your PIR number and booking details and we will forward the matter to the concerned department. Thank you. *Max Guest : We have heard so much good reviews of Etihad and that why we chose Etihad for our trip of our the lifetime to Toronto, We arrived Toronto on March 25 2017 but one of our four lugguages never arrived. It was freezing cold when we arrive and have to spend money to buy jackets etc . Etihad agreed to settle it on 6 May 2017 but as of today we never hear from them despite our repeated emails Please help us to speed the payment as soon as possible Irregularity Report YYZEY13150. Thank you Max, I have already forwarded our claim to the sociaol media and again to the baggageclaims@etihad.ae . Once your case is investigated you will be contacted. *Ela DEAR ETIHAD, It has been a month since i have already forwarded our claim to the social media and 7 months since we lost our lugguage. Is there any upd ate on our case and when will we received the payment. Thank you Hi there, do you have received a case number from the confirmation email that you received from us after sending your email to us? It should be a 6 digit number. *Marc Hi Marc, We just received email from Etihad on 06/05/2017 agreeing to settle CAD2k and ask us to fill in the banks details and sign the indemnity form . Please help us to look into this matter and se ttle soonest possible. it has been too long. Hi there, we can see that a follow up has been sent to our airport baggage team in Toronto to review the payment status of your claim. One of our baggage officers will be in touch with you as soon as they have more update, we'll also let you know if we hear anything in the meantime. Thanks. *Ari WE have already resubmitted our form on the 6th November, 2017 and have not heard from them since. Please help us to follow up. Hi there, we are sorry to hear that you have had no response so far. We have sent another reminder to our baggage team to get back to you as soon as possible. *Marc Good afternoon, as of today, I have no news. Please help us to settle this claim as soon as possible. Thanks Hello, we have once again asked our team in YYZ to follow up on your claim 550737. *Isi Dear Etihad As of today, we have not heard from the team yet. It has been almost 10 months and we are still waiting for the case to be settled. Please help . Hi there, we apologize for the inconvenience. We are following up with our team but have not yet had a response from them. We will inform you as soon as we hear back from them. Please also let us know if you are not receiving an answer. Thank you. *Marc

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19 January 2018 Guest

Etihad Airways : Guest : Etihad Airways : Guest : Etihad Airways : Guest : Etihad Airways : Guest : Etihad Airways : Guest : Etihad Airways : Hi there, if you were not previously in contact with this address please write about your case to baggageclaims@etihad.ae and our team will be able to assist you accordingly. Alternatively, please write to our socialmedia@etihad.ae address with your PIR number and booking details and we will forward the matter to the concerned department. Thank you. *Max Guest : We have heard so much good reviews of Etihad and that why we chose Etihad for our trip of our the lifetime to Toronto, We arrived Toronto on March 25 2017 but one of our four lugguages never arrived. It was freezing cold when we arrive and have to spend money to buy jackets etc . Etihad agreed to settle it on 6 May 2017 but as of today we never hear from them despite our repeated emails Please help us to speed the payment as soon as possible Irregularity Report YYZEY13150. Thank you Max, I have already forwarded our claim to the sociaol media and again to the baggageclaims@etihad.ae . Guest : Etihad Airways : Hi there, if you were not previously in contact with this address please write about your case to baggageclaims@etihad.ae and our team will be able to assist you accordingly. Alternatively, please write to our socialmedia@etihad.ae address with your PIR number and booking details and we will forward the matter to the concerned department. Thank you. *Max Guest : We have heard so much good reviews of Etihad and that why we chose Etihad for our trip of our the lifetime to Toronto, We arrived Toronto on March 25 2017 but one of our four lugguages never arrived. It was freezing cold when we arrive and have to spend money to buy jackets etc . Etihad agreed to settle it on 6 May 2017 but as of today we never hear from them despite our repeated emails Please help us to speed the payment as soon as possible Irregularity Report YYZEY13150. Thank you Max, I have already forwarded our claim to the sociaol media and again to the baggageclaims@etihad.ae . Once your case is investigated you will be contacted. *Ela DEAR ETIHAD, It has been a month since i have already forwarded our claim to the social media and 7 months since we lost our lugguage. Is there any upd ate on our case and when will we received the payment. Thank you Hi there, do you have received a case number from the confirmation email that you received from us after sending your email to us? It should be a 6 digit number. *Marc Hi Marc, We just received email from Etihad on 06/05/2017 agreeing to settle CAD2k and ask us to fill in the banks details and sign the indemnity form . Please help us to look into this matter and se ttle soonest possible. it has been too long. Hi there, we can see that a follow up has been sent to our airport baggage team in Toronto to review the payment status of your claim. One of our baggage officers will be in touch with you as soon as they have more update, we'll also let you know if we hear anything in the meantime. Thanks. *Ari WE have already resubmitted our form on the 6th November, 2017 and have not heard from them since. Please help us to follow up. Hi there, we are sorry to hear that you have had no response so far. We have sent another reminder to our baggage team to get back to you as soon as possible. *Marc Good afternoon, as of today, I have no news. Please help us to settle this claim as soon as possible. Thanks Hello, we have once again asked our team in YYZ to follow up on your claim 550737. *Isi Dear Etihad As of today, we have not heard from the team yet. It has been almost 10 months and we are still waiting for the case to be settled. Please help .

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19 January 2018 GANDHI, SUBHASH

While travelling from Abu Dhabi to JFK by your flight 101 on January 11, 2018 one of my baggage was badly damaged and my I-pad inside that baggage also got lot of scratches and damaged. I have already shown that to your customer service at JFK immediately upon arrival and also filed a written report. That person told me that I will receive a PIR number from you within 24 hours, but despite sending 3-4 reminders I have not received that PIR number, or heard from you. When I go online to filed a Mishandled Baggage Report your system does not allow me to file that report without PIR number. So I will appreciate it if you please send me a PIR number immediately, or contact me by phone at (516)-784-7778 or (516)233-1659 for further action. It is very urgent because it is already more than a week since I landed at JFK. Thanks. Subhash Gandhi Email: SUB634@HOTMAIL.COM 634 Stewart Ave New Hyde Park, NY 11040

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19 January 2018 SUBASH C GANDHI

While travelling from Abu Dhabi to JFK by your flight 101 on January 11, 2018 one of my baggage was badly damaged and my I-pad inside that baggage also got lot of scratches and damaged. I have already shown that to your customer service at JFK immediately upon arrival and also filed a written report. That person told me that I will receive a PIR number from you within 24 hours, but despite sending 3-4 reminders I have not received that PIR number, or heard from you. When I go online to filed a Mishandled Baggage Report your system does not allow me to file that report without PIR number. So I will appreciate it if you please send me a PIR number immediately, or contact me by phone at (516)-784-7778 or (516)233-1659 for further action. It is very urgent because it is already more than a week since I landed at JFK. Thanks. Subhash Gandhi Email: SUB634@HOTMAIL.COM 634 Stewart Ave New Hyde Park, NY 11040

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15 January 2018 Etihad Airways

Julia Guest : Hello We landed in Sydney on 4 Jan our bag was damaged but we didnt realise how badly until we got home. I have been tracking down the French company as it was under warranty but we must have a airline report can I still complete this as it is over 7 days Hello Julia, we are sorry to hear it. However, claims are only accepted within 7 days after the flight. *Isi

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14 January 2018 Julia Guest

Hello We landed in Sydney on 4 Jan our bag was damaged but we didnt realise how badly until we got home. I have been tracking down the French company as it was under warranty but we must have a airline report can I still complete this as it is over 7 days

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14 January 2018 Etihad Airways

Inaaya mirza Chowdhury : I flew fr om JFK to Abu Dhabi flight #EY0102 on dec 30 and then arrived from AUH to DAC flight # EY 0258 on Sunday December 31 2016. Due to an hour delay from JFK flight we were rushed to the next airbus to Dhaka and when we reached I couldn't find one of my luggages and immediately made a PIR report reference # Dacey19767 and was told my luggage was traced in Abu Dhabi and should reach within two days and they will call to notify us once it reaches Dhaka. It's been 13 days now and I still haven't heard anything about my luggage. I'm at a loss it has atleast 5-6k worth of valuables. Please help me trace my luggage everywhere I call they seem to pass the buck and try to redirect me elsewhere. I just need to find out wh ere my luggage is currently being held !!!!! Hello Inaaya, we are sorry to learn about your delayed baggage and understand this is an unpleasant situation. Unfortunately there is no update on the system regarding your baggage. We will check with our team and let you know once there are information about your baggage. *Isi

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13 January 2018 Inaaya mirza Chowdhury

I flew fr om JFK to Abu Dhabi flight #EY0102 on dec 30 and then arrived from AUH to DAC flight # EY 0258 on Sunday December 31 2016. Due to an hour delay from JFK flight we were rushed to the next airbus to Dhaka and when we reached I couldn't find one of my luggages and immediately made a PIR report reference # Dacey19767 and was told my luggage was traced in Abu Dhabi and should reach within two days and they will call to notify us once it reaches Dhaka. It's been 13 days now and I still haven't heard anything about my luggage. I'm at a loss it has atleast 5-6k worth of valuables. Please help me trace my luggage everywhere I call they seem to pass the buck and try to redirect me elsewhere. I just need to find out wh ere my luggage is currently being held !!!!!

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12 January 2018 Etihad Airways

Shashi : Hi guys how do I get the PIR for my damaged bag Hi Shashi, you could file a complaint at the airport. However if you are trying to claim for a compensation please send all details i.e. your booking reference etc. and the pictures of your damage to baggageclaims@etihad.ae and our team will review it and get back to you. Thank you. *Marc

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12 January 2018 Etihad Airways

Venkata Achanta : My Etihad quest number is 500000635223 and i came from JFK to HYD on 1/6 th and my baggage got missed. when i came to know that baggage are not in HYd then we raised a complaint on early hours of 1/7. Till today no updates on my baggage. Every time i called them and getting same answer that they are tracing. Not sure when can i get my Baggage Hi Venkata, can you please send us your PIR number that you have received when you filed a report for your missing bags? Thank you. *Marc

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12 January 2018 Etihad Airways

Hamood Arham : the flights I took: 7 Jan EY234 ISB to AUH, 8 Jan EY103 AUH to JFK, 8 Jan VX1027 JFK to SFO, 9 Jan UA205 SFO to PDX. Both of my bags never arrived. No one seems to know where they are, I filed missing baggage claim with United Airlines because that's the last airline Etihad airways, can you please help out here? Bag tags are: EY189374 and EY189375 . Hi Hamood, we are sorry to hear that you have not yet received the bags, however our team is working on it to reunite all guests with their bags as soon as possible. Can you please send us your booking reference. bag tag numbers and contact number in a private message on one of our social media channels? (Facebook, Twitter, Instagram) We will follow up with our team in JFK then. Thank you. *Marc

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12 January 2018 Etihad Airways

fairyuu : Etihad Airways : KYOUNGHWAN LEE : I would like to inquire about damaged of baggage. January 3, 2018 EY878 I used the flight from Abu Dhabi to Narita. I arrive I contacted you with your contact information, but I can not send it to the Japanese office (+81332984719). I do not have a file reference number. So I could not apply for the damage claim that I received on the homepage. So I called Etihad and the agent told me to contact baggageclaims@etihad.ae. I found out after I left the airport that my bag was broken. The wheel did not turn and the bottom of the body was damaged. As soon as I arrived in Narita, I checked my bag status and immediately called the Etihad call center, but until today, the Japanese branch was not connected. And I know that the reward of the bag is only possible within 7 days. So, I sent email to connect with Etihad(baggageclaims@etihad.ae). However, there is no reply from Etihad yet. So, I leave an inquiry here. I arrived in Narita on January 3, 2018 and it is the 7th day as today. Despite having put in the inquiry, I am very anxious about the situation that I cannot answer even after seven days. I mailed to baggageclaims@etihad.ae my baggage status, my ticket information and my contact information. Thank you for your prompt response. Hi there, if you have sent your claim to our baggage team within 7 days then it will be fine and the claim will be processed even if our team will reply only after a few days. If you get a case number from our team you can also send them the photos of the damage if you did not do it yet. *Marc Ok thanks I sent mail your baggage team already all of information regarding damaged baggage on 8th January . until today(on 10th January) , I did not receive your reply but I will waiting for your reply. Thank you for your prompt response. Etihad Airways : KYOUNGHWAN LEE : I would like to inquire about damaged of baggage. January 3, 2018 EY878 I used the flight from Abu Dhabi to Narita. I arrive I contacted you with your contact information, but I can not send it to the Japanese office (+81332984719). I do not have a file reference number. So I could not apply for the damage claim that I received on the homepage. So I called Etihad and the agent told me to contact baggageclaims@etihad.ae. I found out after I left the airport that my bag was broken. The wheel did not turn and the bottom of the body was damaged. As soon as I arrived in Narita, I checked my bag status and immediately called the Etihad call center, but until today, the Japanese branch was not connected. And I know that the reward of the bag is only possible within 7 days. So, I sent email to connect with Etihad(baggageclaims@etihad.ae). However, there is no reply from Etihad yet. So, I leave an inquiry here. I arrived in Narita on January 3, 2018 and it is the 7th day as today. Despite having put in the inquiry, I am very anxious about the situation that I cannot answer even after seven days. I mailed to baggageclaims@etihad.ae my baggage status, my ticket information and my contact information. Thank you for your prompt response. Hi there, if you have sent your claim to our baggage team within 7 days then it will be fine and the claim will be processed even if our team will reply only after a few days. If you get a case number from our team you can also send them the photos of the damage if you did not do it yet. *Marc Ok thanks I sent mail your baggage team already all of information regarding damaged baggage on 8th January . until today(on 10th January) , I did not receive your reply but I will waiting for your reply. Thank you for your prompt response. Thank you, it can take a few days for our team to review the case and get back to you. Please wait for them to reply to you and assist you. Thank you for bearing with us. *Marc

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12 January 2018 Etihad Airways

Guest : Am travelling from Chicago to Mumbai after several hours of delay and finally reached Mumbai but my bags didn't reach the destination.Baggage service people of Etihad in Mumbai airport said ill get my bags in two days will be mailed directly to my place in India. after receiving my bag they have stolen 3 expensive items HP spectre Laptop (1399$), MK handbag (340$) and iPhone ($700). And also customer service people in Mumbai near baggage allowance are very rude, impolite and haven't seen such a customer service in my life. I have al documented proof of items and that was crystal clear Mumbai Etihad baggage people had stolen my Laptop and other items and when I called up they aborting my call after speak out my details about lost items in baggage. Hi there, we are sorry to hear that. Please share all the details on this case with us by filling in this form on our website here. https://www.etihad.com/en-ae/about-us/contact-us/feedback/ We will investigate the case and our officer will then get back to you. Thank you. *Marc

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12 January 2018 Etihad Airways

Vivek Desai : I was on flight EY 101 on Jan 4th fr om AUH to JFK that got diverted to Washington Dulles. Since my final destinations was Syracruse, i was not allowed to board the same flight to JFK the next day, even though i was informed that my bags would go to JFK on the same flight. I have called the Etihad Dulles Baggage office, the general number and Eithad JFK Baggage office with my baggage tag numbers - EY165870, EY165869 repeatedly an no-one seems to know where my bags are. I called united airlines (where Eithad had rebooked me and they said for their scans Etihad has not sent them my bags yet). I am not sure if i need to file lost baggage at this point and what my case number would be for this? Obviously i have a lot of items in my bag that i am having to live without while Etihad figures out wh ere my bags and i would like to file for compensation if the bags are lost. Confirmation Code: TSXMMY Hi Vivek, the bags are not lost. Our team is still trying to reunite all guest with their bags. Can you please send us your bag tag numbers, booking reference and contact number in a private message on one of our social media channels? i.e. Facebook, Instagram or Twitter. We will try to follow up with our team. Thank you. *Marc

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11 January 2018 Shashi

Hi guys how do I get the PIR for my damaged bag

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10 January 2018 Venkata Achanta

My Etihad quest number is 500000635223 and i came from JFK to HYD on 1/6 th and my baggage got missed. when i came to know that baggage are not in HYd then we raised a complaint on early hours of 1/7. Till today no updates on my baggage. Every time i called them and getting same answer that they are tracing. Not sure when can i get my Baggage

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10 January 2018 Hamood Arham

the flights I took: 7 Jan EY234 ISB to AUH, 8 Jan EY103 AUH to JFK, 8 Jan VX1027 JFK to SFO, 9 Jan UA205 SFO to PDX. Both of my bags never arrived. No one seems to know where they are, I filed missing baggage claim with United Airlines because that's the last airline Etihad airways, can you please help out here? Bag tags are: EY189374 and EY189375 .

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10 January 2018 fairyuu

Etihad Airways : KYOUNGHWAN LEE : I would like to inquire about damaged of baggage. January 3, 2018 EY878 I used the flight from Abu Dhabi to Narita. I arrive I contacted you with your contact information, but I can not send it to the Japanese office (+81332984719). I do not have a file reference number. So I could not apply for the damage claim that I received on the homepage. So I called Etihad and the agent told me to contact baggageclaims@etihad.ae. I found out after I left the airport that my bag was broken. The wheel did not turn and the bottom of the body was damaged. As soon as I arrived in Narita, I checked my bag status and immediately called the Etihad call center, but until today, the Japanese branch was not connected. And I know that the reward of the bag is only possible within 7 days. So, I sent email to connect with Etihad(baggageclaims@etihad.ae). However, there is no reply from Etihad yet. So, I leave an inquiry here. I arrived in Narita on January 3, 2018 and it is the 7th day as today. Despite having put in the inquiry, I am very anxious about the situation that I cannot answer even after seven days. I mailed to baggageclaims@etihad.ae my baggage status, my ticket information and my contact information. Thank you for your prompt response. Hi there, if you have sent your claim to our baggage team within 7 days then it will be fine and the claim will be processed even if our team will reply only after a few days. If you get a case number from our team you can also send them the photos of the damage if you did not do it yet. *Marc Ok thanks I sent mail your baggage team already all of information regarding damaged baggage on 8th January . until today(on 10th January) , I did not receive your reply but I will waiting for your reply. Thank you for your prompt response. Etihad Airways : KYOUNGHWAN LEE : I would like to inquire about damaged of baggage. January 3, 2018 EY878 I used the flight from Abu Dhabi to Narita. I arrive I contacted you with your contact information, but I can not send it to the Japanese office (+81332984719). I do not have a file reference number. So I could not apply for the damage claim that I received on the homepage. So I called Etihad and the agent told me to contact baggageclaims@etihad.ae. I found out after I left the airport that my bag was broken. The wheel did not turn and the bottom of the body was damaged. As soon as I arrived in Narita, I checked my bag status and immediately called the Etihad call center, but until today, the Japanese branch was not connected. And I know that the reward of the bag is only possible within 7 days. So, I sent email to connect with Etihad(baggageclaims@etihad.ae). However, there is no reply from Etihad yet. So, I leave an inquiry here. I arrived in Narita on January 3, 2018 and it is the 7th day as today. Despite having put in the inquiry, I am very anxious about the situation that I cannot answer even after seven days. I mailed to baggageclaims@etihad.ae my baggage status, my ticket information and my contact information. Thank you for your prompt response. Hi there, if you have sent your claim to our baggage team within 7 days then it will be fine and the claim will be processed even if our team will reply only after a few days. If you get a case number from our team you can also send them the photos of the damage if you did not do it yet. *Marc Ok thanks I sent mail your baggage team already all of information regarding damaged baggage on 8th January . until today(on 10th January) , I did not receive your reply but I will waiting for your reply. Thank you for your prompt response.

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10 January 2018 fairyuu

Etihad Airways : KYOUNGHWAN LEE : I would like to inquire about damaged of baggage. January 3, 2018 EY878 I used the flight from Abu Dhabi to Narita. I arrive I contacted you with your contact information, but I can not send it to the Japanese office (+81332984719). I do not have a file reference number. So I could not apply for the damage claim that I received on the homepage. So I called Etihad and the agent told me to contact baggageclaims@etihad.ae. I found out after I left the airport that my bag was broken. The wheel did not turn and the bottom of the body was damaged. As soon as I arrived in Narita, I checked my bag status and immediately called the Etihad call center, but until today, the Japanese branch was not connected. And I know that the reward of the bag is only possible within 7 days. So, I sent email to connect with Etihad(baggageclaims@etihad.ae). However, there is no reply from Etihad yet. So, I leave an inquiry here. I arrived in Narita on January 3, 2018 and it is the 7th day as today. Despite having put in the inquiry, I am very anxious about the situation that I cannot answer even after seven days. I mailed to baggageclaims@etihad.ae my baggage status, my ticket information and my contact information. Thank you for your prompt response. Hi there, if you have sent your claim to our baggage team within 7 days then it will be fine and the claim will be processed even if our team will reply only after a few days. If you get a case number from our team you can also send them the photos of the damage if you did not do it yet. *Marc Ok thanks I sent mail your baggage team already all of information regarding damaged baggage on 8th January . until today(on 10th January) , I did not receive your reply but I will waiting for your reply. Thank you for your prompt response.

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10 January 2018 fairyuu

Ok thanks I sent mail your baggage team already all of information regarding damaged baggage on 8th January . until today(on 10th January) , I did not receive your reply but I will waiting for your reply. Thank you for your prompt response.

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10 January 2018 Guest

Am travelling from Chicago to Mumbai after several hours of delay and finally reached Mumbai but my bags didn't reach the destination.Baggage service people of Etihad in Mumbai airport said ill get my bags in two days will be mailed directly to my place in India. after receiving my bag they have stolen 3 expensive items HP spectre Laptop (1399$), MK handbag (340$) and iPhone ($700). And also customer service people in Mumbai near baggage allowance are very rude, impolite and haven't seen such a customer service in my life. I have al documented proof of items and that was crystal clear Mumbai Etihad baggage people had stolen my Laptop and other items and when I called up they aborting my call after speak out my details about lost items in baggage.

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09 January 2018 Vivek Desai

I was on flight EY 101 on Jan 4th fr om AUH to JFK that got diverted to Washington Dulles. Since my final destinations was Syracruse, i was not allowed to board the same flight to JFK the next day, even though i was informed that my bags would go to JFK on the same flight. I have called the Etihad Dulles Baggage office, the general number and Eithad JFK Baggage office with my baggage tag numbers - EY165870, EY165869 repeatedly an no-one seems to know where my bags are. I called united airlines (where Eithad had rebooked me and they said for their scans Etihad has not sent them my bags yet). I am not sure if i need to file lost baggage at this point and what my case number would be for this? Obviously i have a lot of items in my bag that i am having to live without while Etihad figures out wh ere my bags and i would like to file for compensation if the bags are lost. Confirmation Code: TSXMMY

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09 January 2018 Etihad Airways

Vandna Joneja : I travelled on Etihad airways flight EY171 front AUH to LAX on December 29th and my bag never made it to final destination. Etihad representative assued me that bag will come with next flight and delivered to my home. It has been more than a week and leaving messages on number provided and asking for update on etihad's web site has resulted in nothing. there has been no contact from airline regarding the bag if it is lost or they are still looking for it. My case # is LAXEY12559... Any update would be appreciated. Thanks My case number Thank you for reaching out to us. We will check it with our team and get back to you as soon as there are updates on the same. *Marc

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09 January 2018 Etihad Airways

KYOUNGHWAN LEE : I would like to inquire about damaged of baggage. January 3, 2018 EY878 I used the flight from Abu Dhabi to Narita. I arrive I contacted you with your contact information, but I can not send it to the Japanese office (+81332984719). I do not have a file reference number. So I could not apply for the damage claim that I received on the homepage. So I called Etihad and the agent told me to contact baggageclaims@etihad.ae. I found out after I left the airport that my bag was broken. The wheel did not turn and the bottom of the body was damaged. As soon as I arrived in Narita, I checked my bag status and immediately called the Etihad call center, but until today, the Japanese branch was not connected. And I know that the reward of the bag is only possible within 7 days. So, I sent email to connect with Etihad(baggageclaims@etihad.ae). However, there is no reply from Etihad yet. So, I leave an inquiry here. I arrived in Narita on January 3, 2018 and it is the 7th day as today. Despite having put in the inquiry, I am very anxious about the situation that I cannot answer even after seven days. I mailed to baggageclaims@etihad.ae my baggage status, my ticket information and my contact information. Thank you for your prompt response. Hi there, if you have sent your claim to our baggage team within 7 days then it will be fine and the claim will be processed even if our team will reply only after a few days. If you get a case number from our team you can also send them the photos of the damage if you did not do it yet. *Marc

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09 January 2018 Etihad Airways

Songy : Hi. - my confirmation code is PVZZME. I was on 3 flights from Bali to Singapore to Abu Dhabi to New York. My bags did not arrive in New York. Ive written the baggage reclaim email address with no reply. Can someone help? I cant seem to find a contact number or anyone that can help me right now. Thanks, Michelle Hi Michelle, can you please send us your PIR number that you have received when you reported the bags missing? Thank you. *Marc

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