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 ⇒  ⇒ Etihad Airways


Etihad Airways Discussion

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24 April 2018 01:04:00 EtihadHelp

Sunny_1190 : On 10.27, we traveled from BLR, India to ORD, US with 3 checked bags. While it is normal to have some wear and tear to the luggage, I was surprised to find that the whole extending handle was broken/ripped off, on 1 of my suitcases - that too, a sturdy Samsonite hard top suitcase. I did not even get the handle in the belt to retrieve and try to fix it. As a result, I am unable to drag the bag by it's wheels, essentially, rendering it useless! Attaching a couple of pictures. I've tried reaching the +773.377.1547 number repeatedly and left VMs. Nobody has answered the calls nor returned my call. Plus the window is too short to call. I am afraid, I will run out of some time. I am so tired of following up on my case of broken suitcase, as a result of an Etihad flight, back from a vacation. I only got 1 initial acknowledgement - nothing after that. I've frequently reminded/followed up on Facebook as well. I promptly get a response within 24 hours that someone will contact me - but nothing happens after that. It's been over 6 months now that it seems rather meaningless, but I cannot give up because it's a matter of principle. I am amazed at how Etihad has handled this whole case. From my most favorite airline in Sep 2017, Etihad is now on the bottom of my list. No customer service whatsoever! On our recent trip from Spain, KLM misplaced all 3 of our checked bags, which were delivered within 24 hours of our arrival. They have not only apologized but also compensated us for the issue. Hi Sunny, we're sorry to hear that you're still waiting for an update for your claim. Please approach us on facebook again as we'd like to follow up for you. Thank you. *Ari

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24 April 2018 12:04:00 Sunny_1190

On 10.27, we traveled from BLR, India to ORD, US with 3 checked bags. While it is normal to have some wear and tear to the luggage, I was surprised to find that the whole extending handle was broken/ripped off, on 1 of my suitcases - that too, a sturdy Samsonite hard top suitcase. I did not even get the handle in the belt to retrieve and try to fix it. As a result, I am unable to drag the bag by it's wheels, essentially, rendering it useless! Attaching a couple of pictures. I've tried reaching the +773.377.1547 number repeatedly and left VMs. Nobody has answered the calls nor returned my call. Plus the window is too short to call. I am afraid, I will run out of some time. I am so tired of following up on my case of broken suitcase, as a result of an Etihad flight, back from a vacation. I only got 1 initial acknowledgement - nothing after that. I've frequently reminded/followed up on Facebook as well. I promptly get a response within 24 hours that someone will contact me - but nothing happens after that. It's been over 6 months now that it seems rather meaningless, but I cannot give up because it's a matter of principle. I am amazed at how Etihad has handled this whole case. From my most favorite airline in Sep 2017, Etihad is now on the bottom of my list. No customer service whatsoever! On our recent trip from Spain, KLM misplaced all 3 of our checked bags, which were delivered within 24 hours of our arrival. They have not only apologized but also compensated us for the issue.

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07 April 2018 09:04:00 EtihadHelp

Abhi : Hi, I have submitted a claim in December and it was approved. It has been 3 months now and I am still waiting for the money. I am enquiring almost every day now but i get no response from baggageclaims dept. Hi Abhi, we're sorry to learn about this. Please send us your case number in a private message on one of our social media channels, so we can assist you. Thanks! *Ivy

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05 April 2018 02:04:00 Abhi

Hi, I have submitted a claim in December and it was approved. It has been 3 months now and I am still waiting for the money. I am enquiring almost every day now but i get no response from baggageclaims dept.

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16 March 2018 08:03:00 Guest

EtihadHelp : Guest : Rudriksha Raiparajuli : EtihadHelp : Rudriksha Raiparajuli : Hi, I departed fr om Bristol airport on 3 March 2018, flight number- EY7389 by KLM. I checked in the KLM counter number 32 on 3rd March. I landed Kathmandu on 4th March flying via Amsterdam - EY0078 and Abu dhabi by Eitad- EY0290. I have lost one of my luggage and I am told by the Eitad that the luggage was not loaded in Bristol and so it seems it is lost in the Bristol airport. My lost baggage tag number is KL339070, it is a small, square shaped * green colored duffle/overall bag and it is padlocked. I have filed PIR and KTMEY 17910 is my PIR number. It is now more than a week and i am really worried. Thanks, Rudriksha RaiParajuli KATHMANDU, NEPAL. Hi Rudriksha, we have sent a message to our team in Kathmandu to check wh ere your bags are. Please follow up with us here and we will update you if the bags have been found. Thank you. *Marc Thanks Marc. Will check with you soon. Hi. The world tracer says- 'bag is located, but needs confirmation'. What is the process of 'confirmation ? And how long it takes to cinfirm and verify ? Thanks, Rudriksha Hi Rudriksha, our team told us that the bags arrived today at 3.30 PM local time in Kathmandu. You can collect the bags at the airport. *Marc Thanks Marc.

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15 March 2018 07:03:00 EtihadHelp

Guest : Rudriksha Raiparajuli : EtihadHelp : Rudriksha Raiparajuli : Hi, I departed fr om Bristol airport on 3 March 2018, flight number- EY7389 by KLM. I checked in the KLM counter number 32 on 3rd March. I landed Kathmandu on 4th March flying via Amsterdam - EY0078 and Abu dhabi by Eitad- EY0290. I have lost one of my luggage and I am told by the Eitad that the luggage was not loaded in Bristol and so it seems it is lost in the Bristol airport. My lost baggage tag number is KL339070, it is a small, square shaped * green colored duffle/overall bag and it is padlocked. I have filed PIR and KTMEY 17910 is my PIR number. It is now more than a week and i am really worried. Thanks, Rudriksha RaiParajuli KATHMANDU, NEPAL. Hi Rudriksha, we have sent a message to our team in Kathmandu to check wh ere your bags are. Please follow up with us here and we will update you if the bags have been found. Thank you. *Marc Thanks Marc. Will check with you soon. Hi. The world tracer says- 'bag is located, but needs confirmation'. What is the process of 'confirmation ? And how long it takes to cinfirm and verify ? Thanks, Rudriksha Hi Rudriksha, our team told us that the bags arrived today at 3.30 PM local time in Kathmandu. You can collect the bags at the airport. *Marc

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14 March 2018 07:03:00 Guest

Rudriksha Raiparajuli : EtihadHelp : Rudriksha Raiparajuli : Hi, I departed fr om Bristol airport on 3 March 2018, flight number- EY7389 by KLM. I checked in the KLM counter number 32 on 3rd March. I landed Kathmandu on 4th March flying via Amsterdam - EY0078 and Abu dhabi by Eitad- EY0290. I have lost one of my luggage and I am told by the Eitad that the luggage was not loaded in Bristol and so it seems it is lost in the Bristol airport. My lost baggage tag number is KL339070, it is a small, square shaped * green colored duffle/overall bag and it is padlocked. I have filed PIR and KTMEY 17910 is my PIR number. It is now more than a week and i am really worried. Thanks, Rudriksha RaiParajuli KATHMANDU, NEPAL. Hi Rudriksha, we have sent a message to our team in Kathmandu to check wh ere your bags are. Please follow up with us here and we will update you if the bags have been found. Thank you. *Marc Thanks Marc. Will check with you soon. Hi. The world tracer says- 'bag is located, but needs confirmation'. What is the process of 'confirmation ? And how long it takes to cinfirm and verify ? Thanks, Rudriksha

Reply
14 March 2018 07:03:00 Rudriksha Raiparajuli

EtihadHelp : Rudriksha Raiparajuli : Hi, I departed fr om Bristol airport on 3 March 2018, flight number- EY7389 by KLM. I checked in the KLM counter number 32 on 3rd March. I landed Kathmandu on 4th March flying via Amsterdam - EY0078 and Abu dhabi by Eitad- EY0290. I have lost one of my luggage and I am told by the Eitad that the luggage was not loaded in Bristol and so it seems it is lost in the Bristol airport. My lost baggage tag number is KL339070, it is a small, square shaped * green colored duffle/overall bag and it is padlocked. I have filed PIR and KTMEY 17910 is my PIR number. It is now more than a week and i am really worried. Thanks, Rudriksha RaiParajuli KATHMANDU, NEPAL. Hi Rudriksha, we have sent a message to our team in Kathmandu to check wh ere your bags are. Please follow up with us here and we will update you if the bags have been found. Thank you. *Marc Thanks Marc. Will check with you soon.

Reply
14 March 2018 02:03:00 EtihadHelp

Rudriksha Raiparajuli : Hi, I departed fr om Bristol airport on 3 March 2018, flight number- EY7389 by KLM. I checked in the KLM counter number 32 on 3rd March. I landed Kathmandu on 4th March flying via Amsterdam - EY0078 and Abu dhabi by Eitad- EY0290. I have lost one of my luggage and I am told by the Eitad that the luggage was not loaded in Bristol and so it seems it is lost in the Bristol airport. My lost baggage tag number is KL339070, it is a small, square shaped * green colored duffle/overall bag and it is padlocked. I have filed PIR and KTMEY 17910 is my PIR number. It is now more than a week and i am really worried. Thanks, Rudriksha RaiParajuli KATHMANDU, NEPAL. Hi Rudriksha, we have sent a message to our team in Kathmandu to check wh ere your bags are. Please follow up with us here and we will update you if the bags have been found. Thank you. *Marc

Reply
13 March 2018 08:03:00 Rudriksha Raiparajuli

Hi, I departed from Bristol airport on 3 March 2018, flight number- EY7389 by KLM. I checked in the KLM counter number 32 on 3rd March. I landed Kathmandu on 4th March flying via Amsterdam - EY0078 and Abu dhabi by Eitad- EY0290. I have lost one of my luggage and I am told by the Eitad that the luggage was not loaded in Bristol and so it seems it is lost in the Bristol airport. My lost baggage tag number is KL339070, it is a small, square shaped * green colored duffle/overall bag and it is padlocked. I have filed PIR and KTMEY 17910 is my PIR number. It is now more than a week and i am really worried. Thanks, Rudriksha RaiParajuli KATHMANDU, NEPAL.

Reply
13 March 2018 01:03:00 EtihadHelp

Fatima : I have lost my bag at KRT airport when I used Etihad flight from Melbourne to Khartoum. My bag was tagged with wrong info. I have been given wrong boarding passes and on top of that losing my bag. I made a claim at KRT airport. After 6weeks when I was heading back to Melbourne they gave me a file reference asking me to follow up with Melbourne office. I reported it to Etihad in Melbourne on Jan 24. I made a phone call on Feb to the number given , not even a phone call from them, I made a claim onlinee. I received an email and that was the last time to hear from Etihad. Can I know how I get my bag back or at least a response from them. I am super disappointed on their customer service standards. Hi Fatima, we are sorry to hear about that. Can you please send us the file reference that you have been given when you reported the bags missing? It should contain 5 letters and 5 number i.e. ABCDE12345 *Marc

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11 March 2018 01:03:00 Fatima

I have lost my bag at KRT airport when I used Etihad flight from Melbourne to Khartoum. My bag was tagged with wrong info. I have been given wrong boarding passes and on top of that losing my bag. I made a claim at KRT airport. After 6weeks when I was heading back to Melbourne they gave me a file reference asking me to follow up with Melbourne office. I reported it to Etihad in Melbourne on Jan 24. I made a phone call on Feb to the number given , not even a phone call from them, I made a claim onlinee. I received an email and that was the last time to hear from Etihad. Can I know how I get my bag back or at least a response from them. I am super disappointed on their customer service standards.

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10 March 2018 04:03:00 EtihadHelp

Denzil Rajaratnam : Hi, My wife recently travelled on Ethiad - her name is Trixie Rajaratnam . She flew from London Heathrow on the 21st of last month and was entitled to 30kg allowance on the main luggage. Having enjoyed the flight, she called me yesterday from Sri Lanka to say that when she checked in, she was told only 23kg is allowed. She not only had to pay excess but had to leave number of items behind. She bought the ticket in January this year and all along we were told by the agent that the allowance is 30kg. How can you treat your guests like this............i am extremely disappointed and wish to know how this is possible and how you plan to make good of this bad experience Denzil Rajaratnam Hi Denzil. The baggage allowance depends on the type of fare you have purchased. Even if a journey is on one ticket only, if you select two different types of fares, your baggage allowance will differ. If you need more clarification, please send us the booking reference in a private message on one of our social media channels, and we'll double check for you. *Sky

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09 March 2018 02:03:00 Denzil Rajaratnam

Hi, My wife recently travelled on Ethiad - her name is Trixie Rajaratnam . She flew from London Heathrow on the 21st of last month and was entitled to 30kg allowance on the main luggage. Having enjoyed the flight, she called me yesterday from Sri Lanka to say that when she checked in, she was told only 23kg is allowed. She not only had to pay excess but had to leave number of items behind. She bought the ticket in January this year and all along we were told by the agent that the allowance is 30kg. How can you treat your guests like this............i am extremely disappointed and wish to know how this is possible and how you plan to make good of this bad experience Denzil Rajaratnam

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09 March 2018 07:03:00 fairyuu

EtihadHelp : fairyuu : fairyuu : EtihadHelp : fairyuu : EtihadHelp : fairyuu : My baggage was damaged on January 3. It has already been a month since I reported the situation about the damaged baggage, and I have not responded yet. Today's date is February 13th. If I post here, you will always have to wait a few days or leave a message to contact the baggage team, but on January 13 I received a Ref: 610329 number from the Etihad baggage team and Since I did not have a reply since I sent e-mail on the 16th, I have sent a few e-mails repeatedly since then, but I have never been contacted by the Etihad baggage team. I have given the Ref Number(Ref: 610329) and I wonder if the response is working properly. It is hard to wait any longer for now. Thank you again for your prompt and proper handling. We are sorry to hear that you have not received a response yet. We have sent another follow up to our baggage team to get back to you as soon as possible. *Marc Ref 610329 Could you please check that I sent email to Irfan Habib in Etihad baggage claims, and then I received some documents with Irfan Habib. However, I cannot receive email anymore on February 15, 2018. Today is February 27, 2018. In the past I experienced same situation. First time they(Etihad baggage claims) could contact me and we sent or receive emails. But, suddenly they they(Etihad baggage claims) cannot connect with me and cannot see my email anymore. As soon as possible, I want to connect Irfan Habib (Etihad baggage claims) manager. I already sent all my documents which they wanted it. Hello, we can see that your email with your bank details has been received. Your case officer will action it quickly and process the refund. *Isi  EtihadHelp : fairyuu : EtihadHelp : fairyuu : My baggage was damaged on January 3. It has already been a month since I reported the situation about the damaged baggage, and I have not responded yet. Today's date is February 13th. If I post here, you will always have to wait a few days or leave a message to contact the baggage team, but on January 13 I received a Ref: 610329 number from the Etihad baggage team and Since I did not have a reply since I sent e-mail on the 16th, I have sent a few e-mails repeatedly since then, but I have never been contacted by the Etihad baggage team. I have given the Ref Number(Ref: 610329) and I wonder if the response is working properly. It is hard to wait any longer for now. Thank you again for your prompt and proper handling. We are sorry to hear that you have not received a response yet. We have sent another follow up to our baggage team to get back to you as soon as possible. *Marc Ref 610329 Could you please check that I sent email to Irfan Habib in Etihad baggage claims, and then I received some documents with Irfan Habib. However, I cannot receive email anymore on February 15, 2018. Today is February 27, 2018. In the past I experienced same situation. First time they(Etihad baggage claims) could contact me and we sent or receive emails. But, suddenly they they(Etihad baggage claims) cannot connect with me and cannot see my email anymore. As soon as possible, I want to connect Irfan Habib (Etihad baggage claims) manager. I already sent all my documents which they wanted it. Hello, we can see that your email with your bank details has been received. Your case officer will action it quickly and process the refund. *IsiThank you for your prompt reply. so, I will wait for your process the refund. I sent the mail but the reply from the person in charge did not come. I believe only that you solve it quickly, and I do not know how long I have to wait. At least I think that it is a service center that I have to reply to my mail. I have not been able to resolve the issue since I started sending a claim email on January 3rd. I do not know whether it is a problem with the Etihad system or neglecting me, but I hope to have a reply or problem solving as soon as possible. Hi Fairyuu, we will sent another follow up email to your officer to get back to you. *Marc when did you send me another email?? I could not receive yet. And I sent you all of my documents that you guys want last email. I do not want to use * time at all. Ref 610329 9 March 2018

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08 March 2018 06:03:00 EtihadHelp

fairyuu : fairyuu : EtihadHelp : fairyuu : EtihadHelp : fairyuu : My baggage was damaged on January 3. It has already been a month since I reported the situation about the damaged baggage, and I have not responded yet. Today's date is February 13th. If I post here, you will always have to wait a few days or leave a message to contact the baggage team, but on January 13 I received a Ref: 610329 number from the Etihad baggage team and Since I did not have a reply since I sent e-mail on the 16th, I have sent a few e-mails repeatedly since then, but I have never been contacted by the Etihad baggage team. I have given the Ref Number(Ref: 610329) and I wonder if the response is working properly. It is hard to wait any longer for now. Thank you again for your prompt and proper handling. We are sorry to hear that you have not received a response yet. We have sent another follow up to our baggage team to get back to you as soon as possible. *Marc Ref 610329 Could you please check that I sent email to Irfan Habib in Etihad baggage claims, and then I received some documents with Irfan Habib. However, I cannot receive email anymore on February 15, 2018. Today is February 27, 2018. In the past I experienced same situation. First time they(Etihad baggage claims) could contact me and we sent or receive emails. But, suddenly they they(Etihad baggage claims) cannot connect with me and cannot see my email anymore. As soon as possible, I want to connect Irfan Habib (Etihad baggage claims) manager. I already sent all my documents which they wanted it. Hello, we can see that your email with your bank details has been received. Your case officer will action it quickly and process the refund. *Isi  EtihadHelp : fairyuu : EtihadHelp : fairyuu : My baggage was damaged on January 3. It has already been a month since I reported the situation about the damaged baggage, and I have not responded yet. Today's date is February 13th. If I post here, you will always have to wait a few days or leave a message to contact the baggage team, but on January 13 I received a Ref: 610329 number from the Etihad baggage team and Since I did not have a reply since I sent e-mail on the 16th, I have sent a few e-mails repeatedly since then, but I have never been contacted by the Etihad baggage team. I have given the Ref Number(Ref: 610329) and I wonder if the response is working properly. It is hard to wait any longer for now. Thank you again for your prompt and proper handling. We are sorry to hear that you have not received a response yet. We have sent another follow up to our baggage team to get back to you as soon as possible. *Marc Ref 610329 Could you please check that I sent email to Irfan Habib in Etihad baggage claims, and then I received some documents with Irfan Habib. However, I cannot receive email anymore on February 15, 2018. Today is February 27, 2018. In the past I experienced same situation. First time they(Etihad baggage claims) could contact me and we sent or receive emails. But, suddenly they they(Etihad baggage claims) cannot connect with me and cannot see my email anymore. As soon as possible, I want to connect Irfan Habib (Etihad baggage claims) manager. I already sent all my documents which they wanted it. Hello, we can see that your email with your bank details has been received. Your case officer will action it quickly and process the refund. *IsiThank you for your prompt reply. so, I will wait for your process the refund. I sent the mail but the reply from the person in charge did not come. I believe only that you solve it quickly, and I do not know how long I have to wait. At least I think that it is a service center that I have to reply to my mail. I have not been able to resolve the issue since I started sending a claim email on January 3rd. I do not know whether it is a problem with the Etihad system or neglecting me, but I hope to have a reply or problem solving as soon as possible. Hi Fairyuu, we will sent another follow up email to your officer to get back to you. *Marc

Reply
08 March 2018 08:03:00 fairyuu

fairyuu : EtihadHelp : fairyuu : EtihadHelp : fairyuu : My baggage was damaged on January 3. It has already been a month since I reported the situation about the damaged baggage, and I have not responded yet. Today's date is February 13th. If I post here, you will always have to wait a few days or leave a message to contact the baggage team, but on January 13 I received a Ref: 610329 number from the Etihad baggage team and Since I did not have a reply since I sent e-mail on the 16th, I have sent a few e-mails repeatedly since then, but I have never been contacted by the Etihad baggage team. I have given the Ref Number(Ref: 610329) and I wonder if the response is working properly. It is hard to wait any longer for now. Thank you again for your prompt and proper handling. We are sorry to hear that you have not received a response yet. We have sent another follow up to our baggage team to get back to you as soon as possible. *Marc Ref 610329 Could you please check that I sent email to Irfan Habib in Etihad baggage claims, and then I received some documents with Irfan Habib. However, I cannot receive email anymore on February 15, 2018. Today is February 27, 2018. In the past I experienced same situation. First time they(Etihad baggage claims) could contact me and we sent or receive emails. But, suddenly they they(Etihad baggage claims) cannot connect with me and cannot see my email anymore. As soon as possible, I want to connect Irfan Habib (Etihad baggage claims) manager. I already sent all my documents which they wanted it. Hello, we can see that your email with your bank details has been received. Your case officer will action it quickly and process the refund. *Isi  EtihadHelp : fairyuu : EtihadHelp : fairyuu : My baggage was damaged on January 3. It has already been a month since I reported the situation about the damaged baggage, and I have not responded yet. Today's date is February 13th. If I post here, you will always have to wait a few days or leave a message to contact the baggage team, but on January 13 I received a Ref: 610329 number from the Etihad baggage team and Since I did not have a reply since I sent e-mail on the 16th, I have sent a few e-mails repeatedly since then, but I have never been contacted by the Etihad baggage team. I have given the Ref Number(Ref: 610329) and I wonder if the response is working properly. It is hard to wait any longer for now. Thank you again for your prompt and proper handling. We are sorry to hear that you have not received a response yet. We have sent another follow up to our baggage team to get back to you as soon as possible. *Marc Ref 610329 Could you please check that I sent email to Irfan Habib in Etihad baggage claims, and then I received some documents with Irfan Habib. However, I cannot receive email anymore on February 15, 2018. Today is February 27, 2018. In the past I experienced same situation. First time they(Etihad baggage claims) could contact me and we sent or receive emails. But, suddenly they they(Etihad baggage claims) cannot connect with me and cannot see my email anymore. As soon as possible, I want to connect Irfan Habib (Etihad baggage claims) manager. I already sent all my documents which they wanted it. Hello, we can see that your email with your bank details has been received. Your case officer will action it quickly and process the refund. *IsiThank you for your prompt reply. so, I will wait for your process the refund. I sent the mail but the reply from the person in charge did not come. I believe only that you solve it quickly, and I do not know how long I have to wait. At least I think that it is a service center that I have to reply to my mail. I have not been able to resolve the issue since I started sending a claim email on January 3rd. I do not know whether it is a problem with the Etihad system or neglecting me, but I hope to have a reply or problem solving as soon as possible.

Reply
07 March 2018 02:03:00 EtihadHelp

Guest : I have lost my bag wit EY dice DEC 7 and absloutly got no idea about how they are handling this issue. They gave me a ref. Number and did not hear any thing from them again. Hello, please send us your reference number and we can follow up for you. Have you been in touch with the Airport Baggage Team or BaggageClaims@etihad.ae? *Isi

Reply
06 March 2018 07:03:00 Guest

I have lost my bag wit EY dice DEC 7 and absloutly got no idea about how they are handling this issue. They gave me a ref. Number and did not hear any thing from them again.

Reply
28 February 2018 09:02:00 fairyuu

EtihadHelp : fairyuu : EtihadHelp : fairyuu : My baggage was damaged on January 3. It has already been a month since I reported the situation about the damaged baggage, and I have not responded yet. Today's date is February 13th. If I post here, you will always have to wait a few days or leave a message to contact the baggage team, but on January 13 I received a Ref: 610329 number from the Etihad baggage team and Since I did not have a reply since I sent e-mail on the 16th, I have sent a few e-mails repeatedly since then, but I have never been contacted by the Etihad baggage team. I have given the Ref Number(Ref: 610329) and I wonder if the response is working properly. It is hard to wait any longer for now. Thank you again for your prompt and proper handling. We are sorry to hear that you have not received a response yet. We have sent another follow up to our baggage team to get back to you as soon as possible. *Marc Ref 610329 Could you please check that I sent email to Irfan Habib in Etihad baggage claims, and then I received some documents with Irfan Habib. However, I cannot receive email anymore on February 15, 2018. Today is February 27, 2018. In the past I experienced same situation. First time they(Etihad baggage claims) could contact me and we sent or receive emails. But, suddenly they they(Etihad baggage claims) cannot connect with me and cannot see my email anymore. As soon as possible, I want to connect Irfan Habib (Etihad baggage claims) manager. I already sent all my documents which they wanted it. Hello, we can see that your email with your bank details has been received. Your case officer will action it quickly and process the refund. *Isi  EtihadHelp : fairyuu : EtihadHelp : fairyuu : My baggage was damaged on January 3. It has already been a month since I reported the situation about the damaged baggage, and I have not responded yet. Today's date is February 13th. If I post here, you will always have to wait a few days or leave a message to contact the baggage team, but on January 13 I received a Ref: 610329 number from the Etihad baggage team and Since I did not have a reply since I sent e-mail on the 16th, I have sent a few e-mails repeatedly since then, but I have never been contacted by the Etihad baggage team. I have given the Ref Number(Ref: 610329) and I wonder if the response is working properly. It is hard to wait any longer for now. Thank you again for your prompt and proper handling. We are sorry to hear that you have not received a response yet. We have sent another follow up to our baggage team to get back to you as soon as possible. *Marc Ref 610329 Could you please check that I sent email to Irfan Habib in Etihad baggage claims, and then I received some documents with Irfan Habib. However, I cannot receive email anymore on February 15, 2018. Today is February 27, 2018. In the past I experienced same situation. First time they(Etihad baggage claims) could contact me and we sent or receive emails. But, suddenly they they(Etihad baggage claims) cannot connect with me and cannot see my email anymore. As soon as possible, I want to connect Irfan Habib (Etihad baggage claims) manager. I already sent all my documents which they wanted it. Hello, we can see that your email with your bank details has been received. Your case officer will action it quickly and process the refund. *IsiThank you for your prompt reply. so, I will wait for your process the refund.

Reply
28 February 2018 08:02:00 EtihadHelp

fairyuu : EtihadHelp : fairyuu : My baggage was damaged on January 3. It has already been a month since I reported the situation about the damaged baggage, and I have not responded yet. Today's date is February 13th. If I post here, you will always have to wait a few days or leave a message to contact the baggage team, but on January 13 I received a Ref: 610329 number from the Etihad baggage team and Since I did not have a reply since I sent e-mail on the 16th, I have sent a few e-mails repeatedly since then, but I have never been contacted by the Etihad baggage team. I have given the Ref Number(Ref: 610329) and I wonder if the response is working properly. It is hard to wait any longer for now. Thank you again for your prompt and proper handling. We are sorry to hear that you have not received a response yet. We have sent another follow up to our baggage team to get back to you as soon as possible. *Marc Ref 610329 Could you please check that I sent email to Irfan Habib in Etihad baggage claims, and then I received some documents with Irfan Habib. However, I cannot receive email anymore on February 15, 2018. Today is February 27, 2018. In the past I experienced same situation. First time they(Etihad baggage claims) could contact me and we sent or receive emails. But, suddenly they they(Etihad baggage claims) cannot connect with me and cannot see my email anymore. As soon as possible, I want to connect Irfan Habib (Etihad baggage claims) manager. I already sent all my documents which they wanted it. Hello, we can see that your email with your bank details has been received. Your case officer will action it quickly and process the refund. *Isi

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27 February 2018 04:02:00 fairyuu

EtihadHelp : fairyuu : My baggage was damaged on January 3. It has already been a month since I reported the situation about the damaged baggage, and I have not responded yet. Today's date is February 13th. If I post here, you will always have to wait a few days or leave a message to contact the baggage team, but on January 13 I received a Ref: 610329 number from the Etihad baggage team and Since I did not have a reply since I sent e-mail on the 16th, I have sent a few e-mails repeatedly since then, but I have never been contacted by the Etihad baggage team. I have given the Ref Number(Ref: 610329) and I wonder if the response is working properly. It is hard to wait any longer for now. Thank you again for your prompt and proper handling. We are sorry to hear that you have not received a response yet. We have sent another follow up to our baggage team to get back to you as soon as possible. *Marc Ref 610329 Could you please check that I sent email to Irfan Habib in Etihad baggage claims, and then I received some documents with Irfan Habib. However, I cannot receive email anymore on February 15, 2018. Today is February 27, 2018. In the past I experienced same situation. First time they(Etihad baggage claims) could contact me and we sent or receive emails. But, suddenly they they(Etihad baggage claims) cannot connect with me and cannot see my email anymore. As soon as possible, I want to connect Irfan Habib (Etihad baggage claims) manager. I already sent all my documents which they wanted it.

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24 February 2018 01:02:00 EtihadHelp

Guest : hello my name is samdeep i was traveling from toronto to delhi with Etihad as I landed To my destination. I figured out that 1 of my 2 bags was missing. I filed a PIR at the counter and came home after around a week they delivered my back. but few of my costly items which mere sround $2500 were missing the bag was still locked but it seamed like someone tried to open the chain. i called them back but did not got any solid respond from them it just happened 2 days back. an cellphone and 2 purses were the items. This is * worst flight I ever had. They are * theives. I called them the said we gave a 23 kg bag to delivery service. I got a 15 kg bag. whoever is responsible for this i don't care. its the duty of airline to gave me my bag back as I gave them. Hi Samdeep, we're sorry to learn about this. We can understand your frustration. Kindly send your complaint to baggageclaims@etihad.ae and our team will review your case and get back to you asap. Please include your booking details and a photo of the damaged item. Please try to minimize the size of the photo to make sure it goes through. Thanks! *Ivy

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23 February 2018 06:02:00 Guest

hello my name is samdeep i was traveling from toronto to delhi with Etihad as I landed To my destination. I figured out that 1 of my 2 bags was missing. I filed a PIR at the counter and came home after around a week they delivered my back. but few of my costly items which mere sround $2500 were missing the bag was still locked but it seamed like someone tried to open the chain. i called them back but did not got any solid respond from them it just happened 2 days back. an cellphone and 2 purses were the items. This is * worst flight I ever had. They are * theives. I called them the said we gave a 23 kg bag to delivery service. I got a 15 kg bag. whoever is responsible for this i don't care. its the duty of airline to gave me my bag back as I gave them.

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21 February 2018 03:02:00 EtihadHelp

Mohammed Qureshi : HI, Our luggage were damaged while traveling from Madinah to Abu Dhabi to Chicago. Two bags 28 inch were broken and items worth $275 lost from those bags. Attached are pictures of these bags which shows damages. Phone 773 377 1547 always sounds busy or mail box full message. Tried sending pics to email baggageclaims@etihad.ae but gets undeliverable of the the email size. This is frustrating. We are Etihad Guest members and always travel with Etihad airlines but this incident causes us to rethink traveling with Etihad. I am sure you will look into this matter and reimburse the damages and replace the two 28 inch bags. Thank you in advance. Confirmation code: DIVPCV Hello Mohammed, we are sorry to hear about your difficulties. Unfortunately Baggage Claims only accepts claims which are made within 7 days after the flight. You may try to send them an email again to check if they can accept it anyway. For this you should reduce the attachments in order to be sent. *Isi

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21 February 2018 07:02:00 Mohammed Qureshi

HI, Our luggage were damaged while traveling from Madinah to Abu Dhabi to Chicago. Two bags 28 inch were broken and items worth $275 lost from those bags. Attached are pictures of these bags which shows damages. Phone 773 377 1547 always sounds busy or mail box full message. Tried sending pics to email baggageclaims@etihad.ae but gets undeliverable of the the email size. This is frustrating. We are Etihad Guest members and always travel with Etihad airlines but this incident causes us to rethink traveling with Etihad. I am sure you will look into this matter and reimburse the damages and replace the two 28 inch bags. Thank you in advance. Confirmation code: DIVPCV

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16 February 2018 06:02:00 EtihadHelp

Hello, My baggage is missing at Chicago ORD airport on Feb 11th 2018 and I was given a claim number ORDEY14414, phone number 773 377 1547, email bagord@etihad.ae and told someone will contact me on the same day with the status. I have been calling and sending email but could not reach anyone. Can you please have someone call and let us know. PNR number HVEWSJ and I bought the ticket on Etihad.com. Hi Ramesh, we will check that with our team in Chicago and get back to you if we have updates. *Marc

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16 February 2018 06:02:00 EtihadHelp

Jordan Wright : Hello. My baggage was delayed for 24 days during my recent trip fr om Manchester to Australia. I was told to sit tight and wait for the airline baggage department to contact me regarding its wh ereabouts. I waited 48 hours and heard nothing. I assumed my bag was lost for good. After ringing every day (and being on hold for 40 min +), I would speak to a member of staff, and they would arrange to ring me back later that day. So after waiting patiently, I had no call back. So, i thought I would give them the benefit of the doubt, and call back the next day. However, same story, on hold for 40 min +, no return call. I would also like to mention my phone bill was £135 due to the extensive time i spent trying to contact the baggage department. Finally, after two weeks of being in Australia, with no personal belongins and no inmformation from the air line, I was contacted to be told my bag was still in manchester and had never left the airport I was flew from, 2 weeks previous. However, this information took me to take it upon myself to message the airline over facebook. Only then did I start getting reasonable answers (thank you Etihad Facebook team). I was then told the suitcase would be flown over to Sydney and delivered to the address I was staying at. So after being in Australia, for 3 WEEKS AND 3 DAYS, I was reunited with my bag. This was very frustraighting as I was only in australia for 7 days after this. Before I was reunited with my case, I had to buy necessities whilst in Australia as I wasn't to know whether I would be reunited with my bag at all. Therefore, a large amount of money went on replacing certain items I would need during my holiday. As I am now back from my holiday I have just filled out the claims form and uploaded all the recipets from my purchases. After spending an hour uploading these recipets. The page does not work. A white page comes up with "Page could not be loaded" "The link you specified does not work. This may either be the result of temporary maintenance or an incorrect link." This is very frustraighting as I do not feel it is necessery for me to have to go through this extensive claims from due to an error by the air line. I know these things happen, however I was left in the * without any information during my trip which added stress and frustration to my holiday which was meant to be a time for me to relax. Hi Jordan, we are sorry to hear about this issue and we apologize for the inconvenience caused to you. You can forward all the details and receipts regarding your claim to the email address baggageclaims@etihad.ae if the website form is not working for you. *Marc

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14 February 2018 11:02:00 Ramesh

Hello, My baggage is missing at Chicago ORD airport on Feb 11th 2018 and I was given a claim number ORDEY14414, phone number 773 377 1547, email bagord@etihad.ae and told someone will contact me on the same day with the status. I have been calling and sending email but could not reach anyone. Can you please have someone call and let us know. PNR number HVEWSJ and I bought the ticket on Etihad.com.

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13 February 2018 07:02:00 Jordan Wright

Hello. My baggage was delayed for 24 days during my recent trip fr om Manchester to Australia. I was told to sit tight and wait for the airline baggage department to contact me regarding its wh ereabouts. I waited 48 hours and heard nothing. I assumed my bag was lost for good. After ringing every day (and being on hold for 40 min +), I would speak to a member of staff, and they would arrange to ring me back later that day. So after waiting patiently, I had no call back. So, i thought I would give them the benefit of the doubt, and call back the next day. However, same story, on hold for 40 min +, no return call. I would also like to mention my phone bill was £135 due to the extensive time i spent trying to contact the baggage department. Finally, after two weeks of being in Australia, with no personal belongins and no inmformation from the air line, I was contacted to be told my bag was still in manchester and had never left the airport I was flew from, 2 weeks previous. However, this information took me to take it upon myself to message the airline over facebook. Only then did I start getting reasonable answers (thank you Etihad Facebook team). I was then told the suitcase would be flown over to Sydney and delivered to the address I was staying at. So after being in Australia, for 3 WEEKS AND 3 DAYS, I was reunited with my bag. This was very frustraighting as I was only in australia for 7 days after this. Before I was reunited with my case, I had to buy necessities whilst in Australia as I wasn't to know whether I would be reunited with my bag at all. Therefore, a large amount of money went on replacing certain items I would need during my holiday. As I am now back from my holiday I have just filled out the claims form and uploaded all the recipets from my purchases. After spending an hour uploading these recipets. The page does not work. A white page comes up with "Page could not be loaded" "The link you specified does not work. This may either be the result of temporary maintenance or an incorrect link." This is very frustraighting as I do not feel it is necessery for me to have to go through this extensive claims from due to an error by the air line. I know these things happen, however I was left in the * without any information during my trip which added stress and frustration to my holiday which was meant to be a time for me to relax.

Reply
13 February 2018 11:02:00 EtihadHelp

fairyuu : My baggage was damaged on January 3. It has already been a month since I reported the situation about the damaged baggage, and I have not responded yet. Today's date is February 13th. If I post here, you will always have to wait a few days or leave a message to contact the baggage team, but on January 13 I received a Ref: 610329 number from the Etihad baggage team and Since I did not have a reply since I sent e-mail on the 16th, I have sent a few e-mails repeatedly since then, but I have never been contacted by the Etihad baggage team. I have given the Ref Number(Ref: 610329) and I wonder if the response is working properly. It is hard to wait any longer for now. Thank you again for your prompt and proper handling. We are sorry to hear that you have not received a response yet. We have sent another follow up to our baggage team to get back to you as soon as possible. *Marc

Reply
13 February 2018 05:02:00 fairyuu

My baggage was damaged on January 3. It has already been a month since I reported the situation about the damaged baggage, and I have not responded yet. Today's date is February 13th. If I post here, you will always have to wait a few days or leave a message to contact the baggage team, but on January 13 I received a Ref: 610329 number from the Etihad baggage team and Since I did not have a reply since I sent e-mail on the 16th, I have sent a few e-mails repeatedly since then, but I have never been contacted by the Etihad baggage team. I have given the Ref Number(Ref: 610329) and I wonder if the response is working properly. It is hard to wait any longer for now. Thank you again for your prompt and proper handling.

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07 February 2018 02:02:00 EtihadHelp

fairyuu : Hello, thank you for reaching out to us. We have asked Baggage Claims to check your email and to get back to you. *Isi when do I have to wait for email?? Today date is 6th Feb, 2018 Hello, we apologise for the delayed response of the Baggage Team. We have contacted them again and asked for an update. *Isi

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07 February 2018 05:02:00 fairyuu

Did you contact your Baggage Claims? I couldnt receive email yet. Please check email as soon as possible that I sent about damaged baggage. It is too long to wait for your reply since I received Ref number on 13th January 2018. I cant wait anymore. when do I have to wait for email?? Today date is 7th Feb, 2018.

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06 February 2018 08:02:00 fairyuu

Hello, thank you for reaching out to us. We have asked Baggage Claims to check your email and to get back to you. *Isi when do I have to wait for email?? Today date is 6th Feb, 2018

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03 February 2018 08:02:00 Guest

Guest : Am travelling from Chicago to Mumbai after several hours of delay and finally reached Mumbai but my bags didn't reach the destination.Baggage service people of Etihad in Mumbai airport said ill get my bags in two days will be mailed directly to my place in India. after receiving my bag they have stolen 3 expensive items HP spectre Laptop (1399$), MK handbag (340$) and iPhone ($700). And also customer service people in Mumbai near baggage allowance are very rude, impolite and haven't seen such a customer service in my life. I have al documented proof of items and that was crystal clear Mumbai Etihad baggage people had stolen my Laptop and other items and when I called up they aborting my call after speak out my details about lost items in baggage. Personally, I find it hard to believe that somebody ACTUALLY put their Laptop and even more so their iPhone in their checked-in luggage...

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03 February 2018 03:02:00 EtihadHelp

Sol G : Hello, We flew in with Etihad from BKK-FRA in January with a stopover in Abu Dhabi. As soon as we got one of our two suitcases from the carousel in FRA, we noticed that it had been damaged (cracked). We took photos and immediately reported it to the Etihad desk. After a few days, someone from Dolfi got in touch with us and asked us to send her our flight details. After another week, we received an email from Dolfi1920 offering to replace our Samsonite suitcase with something that's smaller. In addition, the email did not even contain pertinent information like the brand of the new suitcase and the volume weight which we had to research ourselves using the photo she attached in the email. I don't think anyone in their right mind would find this offer satisfactory. I must say that this is quite disappointing and not at all the kind of customer service we were expecting from an airline such as Etihad. After some research though, we found out that Dolfi is just a 3rd party contractor. Is there someone whom we can contact with regard to ur issue directly from Etihad? Hello Sol, thank you for reaching out to us. Kindly note that Dolfi1920 is handling the claims in Etihad's name. Therefore we won't be able to give you another contact. Thank you for your understanding. *Isi

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02 February 2018 01:02:00 Sol G

Hello, We flew in with Etihad from BKK-FRA in January with a stopover in Abu Dhabi. As soon as we got one of our two suitcases from the carousel in FRA, we noticed that it had been damaged (cracked). We took photos and immediately reported it to the Etihad desk. After a few days, someone from Dolfi got in touch with us and asked us to send her our flight details. After another week, we received an email from Dolfi1920 offering to replace our Samsonite suitcase with something that's smaller. In addition, the email did not even contain pertinent information like the brand of the new suitcase and the volume weight which we had to research ourselves using the photo she attached in the email. I don't think anyone in their right mind would find this offer satisfactory. I must say that this is quite disappointing and not at all the kind of customer service we were expecting from an airline such as Etihad. After some research though, we found out that Dolfi is just a 3rd party contractor. Is there someone whom we can contact with regard to ur issue directly from Etihad?

Reply
02 February 2018 10:02:00 EtihadHelp

Muhammed Nisar.A : Dear Sir/madam, Please be informing you that I was recently flying to kozhikode from (Jeddah), via (Abu Dhabi) on flight (EY 312) & (EY 250) respectively, which arrived (26/January/2018) at (03:25) at (KOZHIKODE Airport).please find attached images of my damage language,its carrying handle is damaged separately as two parts ,while you are handling time,i enclose here my travel documents, i kindly requesting you to please consider your sincerely, i can reach my following contact Name:Muhammed Nisar.A Contact No: +917902923654 Email: nisarapkd22@gmail.com Passport No:H4722819 Ticket Ref no:EY/ETKT 607 5111566450 Hi Muhammed, we're sorry to learn that your baggage was damaged. Please submit your details to baggageclaims@etihad.ae , so that our baggage officers can investigate your file and be in touch with you. We would also suggest you to remove your comment as it contains your personal information. Thanks. *Ari

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02 February 2018 10:02:00 EtihadHelp

Muhammed Nisar.A : Dear Sir/madam, Please be informing you that I was recently flying to kozhikode from (Jeddah), via (Abu Dhabi) on flight (EY 312) & (EY 250) respectively, which arrived (26/January/2018) at (03:25) at (KOZHIKODE Airport).please find attached images of my damage language,its carrying handle is damaged separately as two parts ,while you are handling time,i enclose here my travel documents, i kindly requesting you to please consider your sincerely, i can reach my following contact Name:Muhammed Nisar.A Contact No: +917902923654 Email: nisarapkd22@gmail.com Passport No:H4722819 Ticket Ref no:EY/ETKT 607 5111566450Hi Muhammed, we're sorry to learn that your baggage was damaged. Please kindly submit your details on www.etihad.com/en-ae/before-you-fly/bagg... or email baggageclaims@etihad.ae for review, so that our baggage officers can investigate your file and be in touch with you. We would also suggest you to remove your comment as it contains your personal information. Thanks. *Ari

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02 February 2018 10:02:00 EtihadHelp

Muhammed Nisar.A : Dear Sir/madam, Please be informing you that I was recently flying to kozhikode from (Jeddah), via (Abu Dhabi) on flight (EY 312) & (EY 250) respectively, which arrived (26/January/2018) at (03:25) at (KOZHIKODE Airport).please find attached images of my damage language,its carrying handle is damaged separately as two parts ,while you are handling time,i enclose here my travel documents, i kindly requesting you to please consider your sincerely, i can reach my following contact Name:Muhammed Nisar.A Contact No: +917902923654 Email: nisarapkd22@gmail.com Passport No:H4722819 Ticket Ref no:EY/ETKT 607 5111566450 Hi Muhammed, we're sorry to learn that your baggage was damaged. Please kindly submit your details on www.etihad.com/en-ae/before-you-fly/bagg... or email baggageclaims@etihad.ae for review, so that our baggage officers can investigate your file and be in touch with you. We would also suggest you to remove your comment as it contains your personal information. Thanks. *Ari

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31 January 2018 09:01:00 Muhammed Nisar.A

Dear Sir/madam, Please be informing you that I was recently flying to kozhikode from (Jeddah), via (Abu Dhabi) on flight (EY 312) & (EY 250) respectively, which arrived (26/January/2018) at (03:25) at (KOZHIKODE Airport).please find attached images of my damage language,its carrying handle is damaged separately as two parts ,while you are handling time,i enclose here my travel documents, i kindly requesting you to please consider your sincerely, i can reach my following contact Name:Muhammed Nisar.A Contact No: +917902923654 Email: nisarapkd22@gmail.com Passport No:H4722819 Ticket Ref no:EY/ETKT 607 5111566450

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30 January 2018 07:01:00 EtihadHelp

January 3, 2018 EY878 I used the flight from Abu Dhabi to Narita. I arrive I contacted you with your contact information, but I can not send it to the Japanese office (+81332984719). I do not have a file reference number. So I could not apply for the damage claim that I received on the homepage. So I called Etihad and the agent told me to contact baggageclaims@etihad.ae. I found out after I left the airport that my bag was broken. The wheel did not turn and the bottom of the body was damaged. As soon as I arrived in Narita, I checked my bag status and immediately called the Etihad call center, but until today, the Japanese branch was not connected. And I know that the reward of the bag is only possible within 7 days. So, I sent email to connect with Etihad(baggageclaims@etihad.ae). However, there is no reply from Etihad yet. So, I leave an inquiry here. I arrived in Narita on January 3, 2018 and it is the 7th day as today. Despite having put in the inquiry, I am very anxious about the situation that I cannot answer even after seven days. I mailed to baggageclaims@etihad.ae my baggage status, my ticket information and my contact information. Thank you for your prompt response. Hi there, if you have sent your claim to our baggage team within 7 days then it will be fine and the claim will be processed even if our team will reply only after a few days. If you get a case number from our team you can also send them the photos of the damage if you did not do it yet. *Marc Ok thanks I sent mail your baggage team already all of information regarding damaged baggage on 8th January . until today(on 10th January) , I did not receive your reply but I will waiting for your reply. Thank you for your prompt response. Etihad Airways : KYOUNGHWAN LEE : I would like to inquire about damaged of baggage. January 3, 2018 EY878 I used the flight from Abu Dhabi to Narita. I arrive I contacted you with your contact information, but I can not send it to the Japanese office (+81332984719). I do not have a file reference number. So I could not apply for the damage claim that I received on the homepage. So I called Etihad and the agent told me to contact baggageclaims@etihad.ae. I found out after I left the airport that my bag was broken. The wheel did not turn and the bottom of the body was damaged. As soon as I arrived in Narita, I checked my bag status and immediately called the Etihad call center, but until today, the Japanese branch was not connected. And I know that the reward of the bag is only possible within 7 days. So, I sent email to connect with Etihad(baggageclaims@etihad.ae). However, there is no reply from Etihad yet. So, I leave an inquiry here. I arrived in Narita on January 3, 2018 and it is the 7th day as today. Despite having put in the inquiry, I am very anxious about the situation that I cannot answer even after seven days. I mailed to baggageclaims@etihad.ae my baggage status, my ticket information and my contact information. Thank you for your prompt response. Hi there, if you have sent your claim to our baggage team within 7 days then it will be fine and the claim will be processed even if our team will reply only after a few days. If you get a case number from our team you can also send them the photos of the damage if you did not do it yet. *Marc Ok thanks I sent mail your baggage team already all of information regarding damaged baggage on 8th January . until today(on 10th January) , I did not receive your reply but I will waiting for your reply. Thank you for your prompt response. Thank you, it can take a few days for our team to review the case and get back to you. Please wait for them to reply to you and assist you. Thank you for bearing with us. *Marc Ref: 610329 I will contact you because I did not reply to my email. I received a reply from you requesting a certificate of damaged luggage on January 13th. I have sent a reply on January 16th with a certificate of damage to my luggage, but I have not replied so far and will contact you. I am anxious that the process of work is going smoothly. If you have read the email I sent you, I would appreciate your prompt reply. It is hard to wait anymore. Hello, thank you for reaching out to us. We have asked Baggage Claims to check your email and to get back to you. *Isi

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30 January 2018 07:01:00 EtihadHelp

Guest : We have heard so much good reviews of Etihad and that why we chose Etihad for our trip of our the lifetime to Toronto, We arrived Toronto on March 25 2017 but one of our four lugguages never arrived. It was freezing cold when we arrive and have to spend money to buy jackets etc . Etihad agreed to settle it on 6 May 2017 but as of today we never hear from them despite our repeated emails Please help us to speed the payment as soon as possible Irregularity Report YYZEY13150. Thave no news. Please help us to settle this claim as soon as possible. Thanks Hello, we have once again asked our team in YYZ to follow up on your claim 550737. *Isi As of today, we have not heard from the team yet. It has been almost 10 months and we are still waiting for the case to be settled. Please help . Hi there, we apologize for the inconvenience. We are following up with our team but have not yet had a response from them. We will inform you as soon as we hear back from them. Please also let us know if you are not receiving an answer. Thank you. *Marc Thanks Marc. Hope to hear from you soon Hi there, our team informed us that the payment has been initiated and they responded back to you. Can you confirm that you have received a message? Thank you. *Marc Etihad Airways : Thank you Max, I have already forwarded our claim to the sociaol media and again to the baggageclaims@etihad.ae . Guest : Etihad Airways : Hi there, if you were not previously in contact with this address please write about your case to baggageclaims@etihad.ae and our team will be able to assist you accordingly. Alternatively, please write to our socialmedia@etihad.ae address with your PIR number and booking details and we will forward the matter to the concerned department. Thank you. *Max [ Thank you Max, I have already forwarded our claim to the sociaol media and again to the baggageclaims@etihad.ae . Once your case is investigated you will be contacted. *Ela DEAR ETIHAD, It has been a month since i have already forwarded our claim to the social media and 7 months since we lost our lugguage. Is there any upd ate on our case and when will we received the payment. Thank you Hi there, do you have received a case number from the confirmation email that you received from us after sending your email to us? It should be a 6 digit number. *Marc Hi Marc, We just received email from Etihad on 06/05/2017 agreeing to settle CAD2k and ask us to fill in the banks details and sign the indemnity form . Please help us to look into this matter and se ttle soonest possible. it has been too long. Hi there, we can see that a follow up has been sent to our airport baggage team in Toronto to review the payment status of your claim. One of our baggage officers will be in touch with you as soon as they have more update, we'll also let you know if we hear anything in the meantime. Thanks. *Ari WE have already resubmitted our form on the 6th November, 2017 and have not heard from them since. Please help us to follow up. Hi there, we are sorry to hear that you have had no response so far. We have sent another reminder to our baggage team to get back to you as soon as possible. *Marc Good afternoon, as of today, I have no news. Please help us to settle this claim as soon as possible. Thanks Hello, we have once again asked our team in YYZ to follow up on your claim 550737. *Isi Dear Etihad As of today, we have not heard from the team yet. It has been almost 10 months and we are still waiting for the case to be settled. Please help . Hi there, we apologize for the inconvenience. We are following up with our team but have not yet had a response from them. We will inform you as soon as we hear back from them. Please also let us know if you are not receiving an answer. Thank you. *Marc Thanks Marc. Hope to hear from you soon Hi there, our team informed us that the payment has been initiated and they responded back to you. Can you confirm that you have received a message? Thank you. *Marc Thank you so much Marc. As of today 28/01/2018, We have not received any response from them regarding the payment. We hope to receive payment soon. We will ask our team to send you the email again. *Isi

Reply
30 January 2018 10:01:00 fairyuu

Etihad Airways : fairyuu : Etihad Airways : KYOUNGHWAN LEE : I would like to inquire about damaged of baggage. January 3, 2018 EY878 I used the flight from Abu Dhabi to Narita. I arrive I contacted you with your contact information, but I can not send it to the Japanese office (+81332984719). I do not have a file reference number. So I could not apply for the damage claim that I received on the homepage. So I called Etihad and the agent told me to contact baggageclaims@etihad.ae. I found out after I left the airport that my bag was broken. The wheel did not turn and the bottom of the body was damaged. As soon as I arrived in Narita, I checked my bag status and immediately called the Etihad call center, but until today, the Japanese branch was not connected. And I know that the reward of the bag is only possible within 7 days. So, I sent email to connect with Etihad(baggageclaims@etihad.ae). However, there is no reply from Etihad yet. So, I leave an inquiry here. I arrived in Narita on January 3, 2018 and it is the 7th day as today. Despite having put in the inquiry, I am very anxious about the situation that I cannot answer even after seven days. I mailed to baggageclaims@etihad.ae my baggage status, my ticket information and my contact information. Thank you for your prompt response. Hi there, if you have sent your claim to our baggage team within 7 days then it will be fine and the claim will be processed even if our team will reply only after a few days. If you get a case number from our team you can also send them the photos of the damage if you did not do it yet. *Marc Ok thanks I sent mail your baggage team already all of information regarding damaged baggage on 8th January . until today(on 10th January) , I did not receive your reply but I will waiting for your reply. Thank you for your prompt response. Etihad Airways : KYOUNGHWAN LEE : I would like to inquire about damaged of baggage. January 3, 2018 EY878 I used the flight from Abu Dhabi to Narita. I arrive I contacted you with your contact information, but I can not send it to the Japanese office (+81332984719). I do not have a file reference number. So I could not apply for the damage claim that I received on the homepage. So I called Etihad and the agent told me to contact baggageclaims@etihad.ae. I found out after I left the airport that my bag was broken. The wheel did not turn and the bottom of the body was damaged. As soon as I arrived in Narita, I checked my bag status and immediately called the Etihad call center, but until today, the Japanese branch was not connected. And I know that the reward of the bag is only possible within 7 days. So, I sent email to connect with Etihad(baggageclaims@etihad.ae). However, there is no reply from Etihad yet. So, I leave an inquiry here. I arrived in Narita on January 3, 2018 and it is the 7th day as today. Despite having put in the inquiry, I am very anxious about the situation that I cannot answer even after seven days. I mailed to baggageclaims@etihad.ae my baggage status, my ticket information and my contact information. Thank you for your prompt response. Hi there, if you have sent your claim to our baggage team within 7 days then it will be fine and the claim will be processed even if our team will reply only after a few days. If you get a case number from our team you can also send them the photos of the damage if you did not do it yet. *Marc Ok thanks I sent mail your baggage team already all of information regarding damaged baggage on 8th January . until today(on 10th January) , I did not receive your reply but I will waiting for your reply. Thank you for your prompt response. Thank you, it can take a few days for our team to review the case and get back to you. Please wait for them to reply to you and assist you. Thank you for bearing with us. *Marc Ref: 610329 I will contact you because I did not reply to my email. I received a reply from you requesting a certificate of damaged luggage on January 13th. I have sent a reply on January 16th with a certificate of damage to my luggage, but I have not replied so far and will contact you. I am anxious that the process of work is going smoothly. If you have read the email I sent you, I would appreciate your prompt reply. It is hard to wait anymore.

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28 January 2018 01:01:00 Guest

We have heard so much good reviews of Etihad and that why we chose Etihad for our trip of our the lifetime to Toronto, We arrived Toronto on March 25 2017 but one of our four lugguages never arrived. It was freezing cold when we arrive and have to spend money to buy jackets etc . Etihad agreed to settle it on 6 May 2017 but as of today we never hear from them despite our repeated emails Please help us to speed the payment as soon as possible Irregularity Report YYZEY13150. Thave no news. Please help us to settle this claim as soon as possible. Thanks Hello, we have once again asked our team in YYZ to follow up on your claim 550737. *Isi As of today, we have not heard from the team yet. It has been almost 10 months and we are still waiting for the case to be settled. Please help . Hi there, we apologize for the inconvenience. We are following up with our team but have not yet had a response from them. We will inform you as soon as we hear back from them. Please also let us know if you are not receiving an answer. Thank you. *Marc Thanks Marc. Hope to hear from you soon Hi there, our team informed us that the payment has been initiated and they responded back to you. Can you confirm that you have received a message? Thank you. *Marc Etihad Airways : Thank you Max, I have already forwarded our claim to the sociaol media and again to the baggageclaims@etihad.ae . Guest : Etihad Airways : Hi there, if you were not previously in contact with this address please write about your case to baggageclaims@etihad.ae and our team will be able to assist you accordingly. Alternatively, please write to our socialmedia@etihad.ae address with your PIR number and booking details and we will forward the matter to the concerned department. Thank you. *Max [ Thank you Max, I have already forwarded our claim to the sociaol media and again to the baggageclaims@etihad.ae . Once your case is investigated you will be contacted. *Ela DEAR ETIHAD, It has been a month since i have already forwarded our claim to the social media and 7 months since we lost our lugguage. Is there any upd ate on our case and when will we received the payment. Thank you Hi there, do you have received a case number from the confirmation email that you received from us after sending your email to us? It should be a 6 digit number. *Marc Hi Marc, We just received email from Etihad on 06/05/2017 agreeing to settle CAD2k and ask us to fill in the banks details and sign the indemnity form . Please help us to look into this matter and se ttle soonest possible. it has been too long. Hi there, we can see that a follow up has been sent to our airport baggage team in Toronto to review the payment status of your claim. One of our baggage officers will be in touch with you as soon as they have more update, we'll also let you know if we hear anything in the meantime. Thanks. *Ari WE have already resubmitted our form on the 6th November, 2017 and have not heard from them since. Please help us to follow up. Hi there, we are sorry to hear that you have had no response so far. We have sent another reminder to our baggage team to get back to you as soon as possible. *Marc Good afternoon, as of today, I have no news. Please help us to settle this claim as soon as possible. Thanks Hello, we have once again asked our team in YYZ to follow up on your claim 550737. *Isi Dear Etihad As of today, we have not heard from the team yet. It has been almost 10 months and we are still waiting for the case to be settled. Please help . Hi there, we apologize for the inconvenience. We are following up with our team but have not yet had a response from them. We will inform you as soon as we hear back from them. Please also let us know if you are not receiving an answer. Thank you. *Marc Thanks Marc. Hope to hear from you soon Hi there, our team informed us that the payment has been initiated and they responded back to you. Can you confirm that you have received a message? Thank you. *Marc Thank you so much Marc. As of today 28/01/2018, We have not received any response from them regarding the payment. We hope to receive payment soon.

Reply
26 January 2018 04:01:00 EtihadHelp

Guest : Guest : Guest : We have heard so much good reviews of Etihad and that why we chose Etihad for our trip of our the lifetime to Toronto, We arrived Toronto on March 25 2017 but one of our four lugguages never arrived. It was freezing cold when we arrive and have to spend money to buy jackets etc . Etihad agreed to settle it on 6 May 2017 but as of today we never hear from them despite our repeated emails Please help us to speed the payment as soon as possible Irregularity Report YYZEY13150. Thank you Max, I have already forwarded our claim to the sociaol media and again to the baggageclaims@etihad.ae . Guest : Etihad Airways : Hi there, if you were not previously in contact with this address please write about your case to baggageclaims@etihad.ae and our team will be able to assist you accordingly. Alternatively, please write to our socialmedia@etihad.ae address with your PIR number and booking details and we will forward the matter to the concerned department. Thank you. *Max Guest : We have heard so much good reviews of Etihad and that why we chose Etihad for our trip of our the lifetime to Toronto, We arrived Toronto on March 25 2017 but one of our four lugguages never arrived. It was freezing cold when we arrive and have to spend money to buy jackets etc . Etihad agreed to settle it on 6 May 2017 but as of today we never hear from them despite our repeated emails Please help us to speed the payment as soon as possible Irregularity Report YYZEY13150. Thank you Max, I have already forwarded our claim to the sociaol media and again to the baggageclaims@etihad.ae . Once your case is investigated you will be contacted. *Ela DEAR ETIHAD, It has been a month since i have already forwarded our claim to the social media and 7 months since we lost our lugguage. Is there any upd ate on our case and when will we received the payment. Thank you Hi there, do you have received a case number from the confirmation email that you received from us after sending your email to us? It should be a 6 digit number. *Marc Hi Marc, We just received email from Etihad on 06/05/2017 agreeing to settle CAD2k and ask us to fill in the banks details and sign the indemnity form . Please help us to look into this matter and se ttle soonest possible. it has been too long. Hi there, we can see that a follow up has been sent to our airport baggage team in Toronto to review the payment status of your claim. One of our baggage officers will be in touch with you as soon as they have more update, we'll also let you know if we hear anything in the meantime. Thanks. *Ari WE have already resubmitted our form on the 6th November, 2017 and have not heard from them since. Please help us to follow up. Hi there, we are sorry to hear that you have had no response so far. We have sent another reminder to our baggage team to get back to you as soon as possible. *Marc Good afternoon, as of today, I have no news. Please help us to settle this claim as soon as possible. Thanks Hello, we have once again asked our team in YYZ to follow up on your claim 550737. *Isi Dear Etihad As of today, we have not heard from the team yet. It has been almost 10 months and we are still waiting for the case to be settled. Please help . Hi there, we apologize for the inconvenience. We are following up with our team but have not yet had a response from them. We will inform you as soon as we hear back from them. Please also let us know if you are not receiving an answer. Thank you. *Marc Thanks Marc. Hope to hear from you soon Hi there, our team informed us that the payment has been initiated and they responded back to you. Can you confirm that you have received a message? Thank you. *Marc

Reply
20 January 2018 11:01:00 Guest

Guest : Guest : We have heard so much good reviews of Etihad and that why we chose Etihad for our trip of our the lifetime to Toronto, We arrived Toronto on March 25 2017 but one of our four lugguages never arrived. It was freezing cold when we arrive and have to spend money to buy jackets etc . Etihad agreed to settle it on 6 May 2017 but as of today we never hear from them despite our repeated emails Please help us to speed the payment as soon as possible Irregularity Report YYZEY13150. Thank you Max, I have already forwarded our claim to the sociaol media and again to the baggageclaims@etihad.ae . Guest : Etihad Airways : Hi there, if you were not previously in contact with this address please write about your case to baggageclaims@etihad.ae and our team will be able to assist you accordingly. Alternatively, please write to our socialmedia@etihad.ae address with your PIR number and booking details and we will forward the matter to the concerned department. Thank you. *Max Guest : We have heard so much good reviews of Etihad and that why we chose Etihad for our trip of our the lifetime to Toronto, We arrived Toronto on March 25 2017 but one of our four lugguages never arrived. It was freezing cold when we arrive and have to spend money to buy jackets etc . Etihad agreed to settle it on 6 May 2017 but as of today we never hear from them despite our repeated emails Please help us to speed the payment as soon as possible Irregularity Report YYZEY13150. Thank you Max, I have already forwarded our claim to the sociaol media and again to the baggageclaims@etihad.ae . Once your case is investigated you will be contacted. *Ela DEAR ETIHAD, It has been a month since i have already forwarded our claim to the social media and 7 months since we lost our lugguage. Is there any upd ate on our case and when will we received the payment. Thank you Hi there, do you have received a case number from the confirmation email that you received from us after sending your email to us? It should be a 6 digit number. *Marc Hi Marc, We just received email from Etihad on 06/05/2017 agreeing to settle CAD2k and ask us to fill in the banks details and sign the indemnity form . Please help us to look into this matter and se ttle soonest possible. it has been too long. Hi there, we can see that a follow up has been sent to our airport baggage team in Toronto to review the payment status of your claim. One of our baggage officers will be in touch with you as soon as they have more update, we'll also let you know if we hear anything in the meantime. Thanks. *Ari WE have already resubmitted our form on the 6th November, 2017 and have not heard from them since. Please help us to follow up. Hi there, we are sorry to hear that you have had no response so far. We have sent another reminder to our baggage team to get back to you as soon as possible. *Marc Good afternoon, as of today, I have no news. Please help us to settle this claim as soon as possible. Thanks Hello, we have once again asked our team in YYZ to follow up on your claim 550737. *Isi Dear Etihad As of today, we have not heard from the team yet. It has been almost 10 months and we are still waiting for the case to be settled. Please help . Hi there, we apologize for the inconvenience. We are following up with our team but have not yet had a response from them. We will inform you as soon as we hear back from them. Please also let us know if you are not receiving an answer. Thank you. *Marc Thanks Marc. Hope to hear from you soon

Reply
19 January 2018 09:01:00 EtihadHelp

GANDHI, SUBHASH : While travelling from Abu Dhabi to JFK by your flight 101 on January 11, 2018 one of my baggage was badly damaged and my I-pad inside that baggage also got lot of scratches and damaged. I have already shown that to your customer service at JFK immediately upon arrival and also filed a written report. That person told me that I will receive a PIR number from you within 24 hours, but despite sending 3-4 reminders I have not received that PIR number, or heard from you. When I go online to filed a Mishandled Baggage Report your system does not allow me to file that report without PIR number. So I will appreciate it if you please send me a PIR number immediately, or contact me by phone at (516)-784-7778 or (516)233-1659 for further action. It is very urgent because it is already more than a week since I landed at JFK. Thanks. Subhash Gandhi Email: SUB634@HOTMAIL.COM 634 Stewart Ave New Hyde Park, NY 11040 Hi there, you should have gotten the PIR number from our Team in JFK. Please write an email with all details, your booking reference and the pictures of the damage to baggageclaims@etihad.ae Please tell them that you were not able to fill the form on the website since you have not received the PIR number. You can only claim the damage 1 week after the flight, however since you were not able to fill in the form because of the PIR number please inform our team in the email so that they will process it. Thank you. *Marc

Reply
19 January 2018 09:01:00 Guest

Guest : We have heard so much good reviews of Etihad and that why we chose Etihad for our trip of our the lifetime to Toronto, We arrived Toronto on March 25 2017 but one of our four lugguages never arrived. It was freezing cold when we arrive and have to spend money to buy jackets etc . Etihad agreed to settle it on 6 May 2017 but as of today we never hear from them despite our repeated emails Please help us to speed the payment as soon as possible Irregularity Report YYZEY13150. Thank you Max, I have already forwarded our claim to the sociaol media and again to the baggageclaims@etihad.ae . Guest : Etihad Airways : Hi there, if you were not previously in contact with this address please write about your case to baggageclaims@etihad.ae and our team will be able to assist you accordingly. Alternatively, please write to our socialmedia@etihad.ae address with your PIR number and booking details and we will forward the matter to the concerned department. Thank you. *Max Guest : We have heard so much good reviews of Etihad and that why we chose Etihad for our trip of our the lifetime to Toronto, We arrived Toronto on March 25 2017 but one of our four lugguages never arrived. It was freezing cold when we arrive and have to spend money to buy jackets etc . Etihad agreed to settle it on 6 May 2017 but as of today we never hear from them despite our repeated emails Please help us to speed the payment as soon as possible Irregularity Report YYZEY13150. Thank you Max, I have already forwarded our claim to the sociaol media and again to the baggageclaims@etihad.ae . Once your case is investigated you will be contacted. *Ela DEAR ETIHAD, It has been a month since i have already forwarded our claim to the social media and 7 months since we lost our lugguage. Is there any upd ate on our case and when will we received the payment. Thank you Hi there, do you have received a case number from the confirmation email that you received from us after sending your email to us? It should be a 6 digit number. *Marc Hi Marc, We just received email from Etihad on 06/05/2017 agreeing to settle CAD2k and ask us to fill in the banks details and sign the indemnity form . Please help us to look into this matter and se ttle soonest possible. it has been too long. Hi there, we can see that a follow up has been sent to our airport baggage team in Toronto to review the payment status of your claim. One of our baggage officers will be in touch with you as soon as they have more update, we'll also let you know if we hear anything in the meantime. Thanks. *Ari WE have already resubmitted our form on the 6th November, 2017 and have not heard from them since. Please help us to follow up. Hi there, we are sorry to hear that you have had no response so far. We have sent another reminder to our baggage team to get back to you as soon as possible. *Marc Good afternoon, as of today, I have no news. Please help us to settle this claim as soon as possible. Thanks Hello, we have once again asked our team in YYZ to follow up on your claim 550737. *Isi Dear Etihad As of today, we have not heard from the team yet. It has been almost 10 months and we are still waiting for the case to be settled. Please help . Hi there, we apologize for the inconvenience. We are following up with our team but have not yet had a response from them. We will inform you as soon as we hear back from them. Please also let us know if you are not receiving an answer. Thank you. *Marc

Reply
19 January 2018 05:01:00 Guest

Etihad Airways : Guest : Etihad Airways : Guest : Etihad Airways : Guest : Etihad Airways : Guest : Etihad Airways : Guest : Etihad Airways : Hi there, if you were not previously in contact with this address please write about your case to baggageclaims@etihad.ae and our team will be able to assist you accordingly. Alternatively, please write to our socialmedia@etihad.ae address with your PIR number and booking details and we will forward the matter to the concerned department. Thank you. *Max Guest : We have heard so much good reviews of Etihad and that why we chose Etihad for our trip of our the lifetime to Toronto, We arrived Toronto on March 25 2017 but one of our four lugguages never arrived. It was freezing cold when we arrive and have to spend money to buy jackets etc . Etihad agreed to settle it on 6 May 2017 but as of today we never hear from them despite our repeated emails Please help us to speed the payment as soon as possible Irregularity Report YYZEY13150. Thank you Max, I have already forwarded our claim to the sociaol media and again to the baggageclaims@etihad.ae . Guest : Etihad Airways : Hi there, if you were not previously in contact with this address please write about your case to baggageclaims@etihad.ae and our team will be able to assist you accordingly. Alternatively, please write to our socialmedia@etihad.ae address with your PIR number and booking details and we will forward the matter to the concerned department. Thank you. *Max Guest : We have heard so much good reviews of Etihad and that why we chose Etihad for our trip of our the lifetime to Toronto, We arrived Toronto on March 25 2017 but one of our four lugguages never arrived. It was freezing cold when we arrive and have to spend money to buy jackets etc . Etihad agreed to settle it on 6 May 2017 but as of today we never hear from them despite our repeated emails Please help us to speed the payment as soon as possible Irregularity Report YYZEY13150. Thank you Max, I have already forwarded our claim to the sociaol media and again to the baggageclaims@etihad.ae . Once your case is investigated you will be contacted. *Ela DEAR ETIHAD, It has been a month since i have already forwarded our claim to the social media and 7 months since we lost our lugguage. Is there any upd ate on our case and when will we received the payment. Thank you Hi there, do you have received a case number from the confirmation email that you received from us after sending your email to us? It should be a 6 digit number. *Marc Hi Marc, We just received email from Etihad on 06/05/2017 agreeing to settle CAD2k and ask us to fill in the banks details and sign the indemnity form . Please help us to look into this matter and se ttle soonest possible. it has been too long. Hi there, we can see that a follow up has been sent to our airport baggage team in Toronto to review the payment status of your claim. One of our baggage officers will be in touch with you as soon as they have more update, we'll also let you know if we hear anything in the meantime. Thanks. *Ari WE have already resubmitted our form on the 6th November, 2017 and have not heard from them since. Please help us to follow up. Hi there, we are sorry to hear that you have had no response so far. We have sent another reminder to our baggage team to get back to you as soon as possible. *Marc Good afternoon, as of today, I have no news. Please help us to settle this claim as soon as possible. Thanks Hello, we have once again asked our team in YYZ to follow up on your claim 550737. *Isi Dear Etihad As of today, we have not heard from the team yet. It has been almost 10 months and we are still waiting for the case to be settled. Please help .

Reply
19 January 2018 01:01:00 SUBASH C GANDHI

While travelling from Abu Dhabi to JFK by your flight 101 on January 11, 2018 one of my baggage was badly damaged and my I-pad inside that baggage also got lot of scratches and damaged. I have already shown that to your customer service at JFK immediately upon arrival and also filed a written report. That person told me that I will receive a PIR number from you within 24 hours, but despite sending 3-4 reminders I have not received that PIR number, or heard from you. When I go online to filed a Mishandled Baggage Report your system does not allow me to file that report without PIR number. So I will appreciate it if you please send me a PIR number immediately, or contact me by phone at (516)-784-7778 or (516)233-1659 for further action. It is very urgent because it is already more than a week since I landed at JFK. Thanks. Subhash Gandhi Email: SUB634@HOTMAIL.COM 634 Stewart Ave New Hyde Park, NY 11040

Reply
15 January 2018 10:01:00 EtihadHelp

Julia Guest : Hello We landed in Sydney on 4 Jan our bag was damaged but we didnt realise how badly until we got home. I have been tracking down the French company as it was under warranty but we must have a airline report can I still complete this as it is over 7 days Hello Julia, we are sorry to hear it. However, claims are only accepted within 7 days after the flight. *Isi

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14 January 2018 11:01:00 Julia Guest

Hello We landed in Sydney on 4 Jan our bag was damaged but we didnt realise how badly until we got home. I have been tracking down the French company as it was under warranty but we must have a airline report can I still complete this as it is over 7 days

Reply
14 January 2018 10:01:00 EtihadHelp

Inaaya mirza Chowdhury : I flew fr om JFK to Abu Dhabi flight #EY0102 on dec 30 and then arrived from AUH to DAC flight # EY 0258 on Sunday December 31 2016. Due to an hour delay from JFK flight we were rushed to the next airbus to Dhaka and when we reached I couldn't find one of my luggages and immediately made a PIR report reference # Dacey19767 and was told my luggage was traced in Abu Dhabi and should reach within two days and they will call to notify us once it reaches Dhaka. It's been 13 days now and I still haven't heard anything about my luggage. I'm at a loss it has atleast 5-6k worth of valuables. Please help me trace my luggage everywhere I call they seem to pass the buck and try to redirect me elsewhere. I just need to find out wh ere my luggage is currently being held !!!!! Hello Inaaya, we are sorry to learn about your delayed baggage and understand this is an unpleasant situation. Unfortunately there is no update on the system regarding your baggage. We will check with our team and let you know once there are information about your baggage. *Isi

Reply
13 January 2018 09:01:00 Jenny_rn

I flew fr om JFK to Abu Dhabi flight #EY0102 on dec 30 and then arrived from AUH to DAC flight # EY 0258 on Sunday December 31 2016. Due to an hour delay from JFK flight we were rushed to the next airbus to Dhaka and when we reached I couldn't find one of my luggages and immediately made a PIR report reference # Dacey19767 and was told my luggage was traced in Abu Dhabi and should reach within two days and they will call to notify us once it reaches Dhaka. It's been 13 days now and I still haven't heard anything about my luggage. I'm at a loss it has atleast 5-6k worth of valuables. Please help me trace my luggage everywhere I call they seem to pass the buck and try to redirect me elsewhere. I just need to find out wh ere my luggage is currently being held !!!!!

Reply
12 January 2018 02:01:00 EtihadHelp

Shashi : Hi guys how do I get the PIR for my damaged bag Hi Shashi, you could file a complaint at the airport. However if you are trying to claim for a compensation please send all details i.e. your booking reference etc. and the pictures of your damage to baggageclaims@etihad.ae and our team will review it and get back to you. Thank you. *Marc

Reply
12 January 2018 02:01:00 EtihadHelp

Venkata Achanta : My Etihad quest number is 500000635223 and i came from JFK to HYD on 1/6 th and my baggage got missed. when i came to know that baggage are not in HYd then we raised a complaint on early hours of 1/7. Till today no updates on my baggage. Every time i called them and getting same answer that they are tracing. Not sure when can i get my Baggage Hi Venkata, can you please send us your PIR number that you have received when you filed a report for your missing bags? Thank you. *Marc

Reply
12 January 2018 02:01:00 EtihadHelp

Hamood Arham : the flights I took: 7 Jan EY234 ISB to AUH, 8 Jan EY103 AUH to JFK, 8 Jan VX1027 JFK to SFO, 9 Jan UA205 SFO to PDX. Both of my bags never arrived. No one seems to know where they are, I filed missing baggage claim with United Airlines because that's the last airline Etihad airways, can you please help out here? Bag tags are: EY189374 and EY189375 . Hi Hamood, we are sorry to hear that you have not yet received the bags, however our team is working on it to reunite all guests with their bags as soon as possible. Can you please send us your booking reference. bag tag numbers and contact number in a private message on one of our social media channels? (Facebook, Twitter, Instagram) We will follow up with our team in JFK then. Thank you. *Marc

Reply
12 January 2018 01:01:00 EtihadHelp

fairyuu : Etihad Airways : KYOUNGHWAN LEE : I would like to inquire about damaged of baggage. January 3, 2018 EY878 I used the flight from Abu Dhabi to Narita. I arrive I contacted you with your contact information, but I can not send it to the Japanese office (+81332984719). I do not have a file reference number. So I could not apply for the damage claim that I received on the homepage. So I called Etihad and the agent told me to contact baggageclaims@etihad.ae. I found out after I left the airport that my bag was broken. The wheel did not turn and the bottom of the body was damaged. As soon as I arrived in Narita, I checked my bag status and immediately called the Etihad call center, but until today, the Japanese branch was not connected. And I know that the reward of the bag is only possible within 7 days. So, I sent email to connect with Etihad(baggageclaims@etihad.ae). However, there is no reply from Etihad yet. So, I leave an inquiry here. I arrived in Narita on January 3, 2018 and it is the 7th day as today. Despite having put in the inquiry, I am very anxious about the situation that I cannot answer even after seven days. I mailed to baggageclaims@etihad.ae my baggage status, my ticket information and my contact information. Thank you for your prompt response. Hi there, if you have sent your claim to our baggage team within 7 days then it will be fine and the claim will be processed even if our team will reply only after a few days. If you get a case number from our team you can also send them the photos of the damage if you did not do it yet. *Marc Ok thanks I sent mail your baggage team already all of information regarding damaged baggage on 8th January . until today(on 10th January) , I did not receive your reply but I will waiting for your reply. Thank you for your prompt response. Etihad Airways : KYOUNGHWAN LEE : I would like to inquire about damaged of baggage. January 3, 2018 EY878 I used the flight from Abu Dhabi to Narita. I arrive I contacted you with your contact information, but I can not send it to the Japanese office (+81332984719). I do not have a file reference number. So I could not apply for the damage claim that I received on the homepage. So I called Etihad and the agent told me to contact baggageclaims@etihad.ae. I found out after I left the airport that my bag was broken. The wheel did not turn and the bottom of the body was damaged. As soon as I arrived in Narita, I checked my bag status and immediately called the Etihad call center, but until today, the Japanese branch was not connected. And I know that the reward of the bag is only possible within 7 days. So, I sent email to connect with Etihad(baggageclaims@etihad.ae). However, there is no reply from Etihad yet. So, I leave an inquiry here. I arrived in Narita on January 3, 2018 and it is the 7th day as today. Despite having put in the inquiry, I am very anxious about the situation that I cannot answer even after seven days. I mailed to baggageclaims@etihad.ae my baggage status, my ticket information and my contact information. Thank you for your prompt response. Hi there, if you have sent your claim to our baggage team within 7 days then it will be fine and the claim will be processed even if our team will reply only after a few days. If you get a case number from our team you can also send them the photos of the damage if you did not do it yet. *Marc Ok thanks I sent mail your baggage team already all of information regarding damaged baggage on 8th January . until today(on 10th January) , I did not receive your reply but I will waiting for your reply. Thank you for your prompt response. Thank you, it can take a few days for our team to review the case and get back to you. Please wait for them to reply to you and assist you. Thank you for bearing with us. *Marc

Reply
12 January 2018 01:01:00 EtihadHelp

Guest : Am travelling from Chicago to Mumbai after several hours of delay and finally reached Mumbai but my bags didn't reach the destination.Baggage service people of Etihad in Mumbai airport said ill get my bags in two days will be mailed directly to my place in India. after receiving my bag they have stolen 3 expensive items HP spectre Laptop (1399$), MK handbag (340$) and iPhone ($700). And also customer service people in Mumbai near baggage allowance are very rude, impolite and haven't seen such a customer service in my life. I have al documented proof of items and that was crystal clear Mumbai Etihad baggage people had stolen my Laptop and other items and when I called up they aborting my call after speak out my details about lost items in baggage. Hi there, we are sorry to hear that. Please share all the details on this case with us by filling in this form on our website here. www.etihad.com/en-ae/about-us/contact-us... We will investigate the case and our officer will then get back to you. Thank you. *Marc

Reply
12 January 2018 01:01:00 EtihadHelp

Vivek Desai : I was on flight EY 101 on Jan 4th fr om AUH to JFK that got diverted to Washington Dulles. Since my final destinations was Syracruse, i was not allowed to board the same flight to JFK the next day, even though i was informed that my bags would go to JFK on the same flight. I have called the Etihad Dulles Baggage office, the general number and Eithad JFK Baggage office with my baggage tag numbers - EY165870, EY165869 repeatedly an no-one seems to know where my bags are. I called united airlines (where Eithad had rebooked me and they said for their scans Etihad has not sent them my bags yet). I am not sure if i need to file lost baggage at this point and what my case number would be for this? Obviously i have a lot of items in my bag that i am having to live without while Etihad figures out wh ere my bags and i would like to file for compensation if the bags are lost. Confirmation Code: TSXMMY Hi Vivek, the bags are not lost. Our team is still trying to reunite all guest with their bags. Can you please send us your bag tag numbers, booking reference and contact number in a private message on one of our social media channels? i.e. Facebook, Instagram or Twitter. We will try to follow up with our team. Thank you. *Marc

Reply
11 January 2018 11:01:00 Shashi

Hi guys how do I get the PIR for my damaged bag

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