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Etihad Airways Discussion
Shiv R : Hi, We flew from SFO to Delhi - arrived on 1st July. Still waiting for our missing bag. Reference Number DELEY22987. Nobody picks up the phone or the phone is busy. It is very frustrating. Dear Guest, thank you for your information. Could you please provide us your contact details? We will look into it for you. Thank you! *Zozo
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My son Tarac Choudhury could not recce rive his bag ( tag no. AA 252487) when he landed at Hyderabad International Airport by your flight no. EY274 on 9th July early morning . He had requested to send his bag to Bhubaneswar in the case it is not delivered in Hyderabad address. Can you please tell me his File Reference Number and fate of the bag.My cell number is. 91-9437186361
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Dalia : Dear Madam, Dear Sir, My claim is dating 10 October 2015 (!!!!). After MANY reminders to your services, I still don't have any news from you regarding my claim. It is literally a SHAME as it has been almost one year now and you don't even have any contact number to reach. Dear Dalia, we apologies for the late reply from our baggage claims team. Could you please provide us with your case number? We will look into it for you. Thank you. *Zozo
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Iyer : I travelled with my kids from Houston to Chennai originating on July 8th on business class. We reached chennai on time on the 10th. All our 5 luggage were missing on our arrival. I filled out the baggage claim form at the airport and was told that I will be notified on the luggage arrival and was assured that the luggage will be delivered the next day. My pathetic experience started following when I started calling to find out about my luggage . I kept calling the number provided but was unable to reach anyone. After an hour of calling finally I got hold of a person and gave all the information again . This followed for multiple times and never able to get a good answer and was miserable for the next 24 hours. Finally my wife called and complained with atmost pain and was finally told that the luggage will be delivered this (11/07/16)evening. Since we were without any of our clothes and necessities for a day, we have to spend to buy the basic things. I always fly BA or Lufthansa. I made a mistake by choosing Etihad. Learnt a lesson and will never fly Ethihad ever again!! Dear Iyer, we are sorry to hear your experience and apologies for the inconvenience caused by us. Please kindly contact us if you haven't got your bag yet. We will assist you accordingly. Thank you. *Zozo
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Stanislau Kharlap : I lost my baggage on 4th July 2016 in Mumbai airport. I travelled from DME(Domodedovo International Airport) -AUH(Abu Dhabi)-BOM. I am currently in Coimbatore. I'm trying to call the customer care and even after stay on the line for 30- 45 mins no one picks up the call. This is very bad. I'm not able to connect to you guys. Is there any way i can get my baggage at least by this week. My baggage tag no. is EY102439. My number is 9943597411 or 9495738217. Dear Stanislau, we apologies for the late response from our BOM baggage team. Please rest assured that they will delivery your bag with PIR BOMEY22115 as soon as possible. Thank you for your patience. *Zozo
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I AM FILLING THE FORM BAGGAGE CLAIM FORM THEN DUBMIT TO ETIHAD WEBSITE. HOWEVER I ALWAYS RECEIVE THIS RESPONE "The requested document was not found on this server" AND AN NOT SUBMIT MY CLAIM THIS IS MY 9TH TIME CLAIMING THIS REPORT
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Dear I ve lost my baggage while travelling from abhudhabi to chicago on EY 151 on 10 Jul 16 n thn to Dayton on AA3222 I am here on official visit my all official dresses n documents in thr I file a miising complaint from Dayton air port its been more thn 24 Hrs Please do something and prove this statement wrong tht etihad is poor in handling baggage Do let me knw how to file claim as i knw u cant find it
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DEAR ETIHAD. WE TRAVELLED FR OM BANGALORE TO WASHINGTON ON 7TH JULY ON A TOUR. AT WASHINGTON WE HAVE NOT RECIEVED ONE BAG WHICH CONTAINS MEDICINE WHICH IS VERY CRITICAL.WE ARE IN TOUCH WITH WASHINGTON AIRPORT AS WELL AS BANGALORE. TILL DATE WE DONT HAVE ANY WH EREABOUTS OF THE BAG. PLEASE ARRANGE FOR THE SAME AS WE NEED THE MEDICINE URGENTLY. DATE OF JOURNEY: 7TH JULY 2016 FILE REF: IADEY11408 BAGGAGE TAG : 9W758706 NAME: KADABABETERANGAIAH CHANDRASEKHARAIAHMR
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Etihad Airways : Hi Vinit, Our Baggage Claims team will contact you shortly. Thank you for your patience. *Sky Vinit Kumar : Its been 5 days since my baggage is missing on route BLR-AUH-IAD. Filed the PIR, got the contact details but no updates. Sent mails 2-3 times to baggageclaimsiad@etihad.ae and baggageclaims@etihad.ae but no reply fr om either of them. Anyone hardly picks up the phone and when they do, they don't have any clue regarding my baggage. Don't know what to do now. Its been a week now, No baggage yet. Surprisingly Etihad baggage service has no clue wh ere it is. Just getting responses like we are tracking.
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Etihad was really worst in handling customer baggages and complaints. Traveling from Abu Dhabi to Kuala Lumpur on 1st July 2016. Already 11days and my baggage is still not found. Don't believe if they said their team will update you on the matter. They just want you to wait and wait without even giving feedback. I will wait for another few days before buying new baggage and items since I need to go back to Abu Dhabi.. Worst experience with Etihad and my short vacation was spoiled. Etihad please be responsible for the missing and please compensate me for your misconduct and negligence in handling my baggage. Bag Tag: EY072984, PIR: KULEY24113
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Dear Etihad, I have flew from Pune to Abu Dhabi to Munich with Jet Airways & Etihad Airways respectively on 3rd of july. I am currently in Munich & still waiting for my baggage till now. File Reference No. - MUCEY21430 Could you please let me know the status as it has been very frustrating that no one from Etihad gives any update or give any callback anymore. Regards, Abhilash Panigrahi
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Hi, We flew from SFO to Delhi on Etihad - arrived on 1st July. Still waiting for our missing bag. Reference Number DELEY22987. Nobody picks up the phone or the phone is busy. It is very frustrating.
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Hi, We flew from SFO to Delhi - arrived on 1st July. Still waiting for our missing bag. Reference Number DELEY22987. Nobody picks up the phone or the phone is busy. It is very frustrating.
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My claim is dating 10 October 2015 (!!!!). After MANY reminders to your services, I still don't have any news from you regarding my claim. It is literally a shame as it has been almost one year now and you don't even have any contact number to reach.
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Dear Madam, Dear Sir, My claim is dating 10 October 2015 (!!!!). After MANY reminders to your services, I still don't have any news from you regarding my claim. It is literally a SHAME as it has been almost one year now and you don't even have any contact number to reach.
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I travelled with my kids from Houston to Chennai originating on July 8th on business class. We reached chennai on time on the 10th. All our 5 luggage were missing on our arrival. I filled out the baggage claim form at the airport and was told that I will be notified on the luggage arrival and was assured that the luggage will be delivered the next day. My pathetic experience started following when I started calling to find out about my luggage . I kept calling the number provided but was unable to reach anyone. After an hour of calling finally I got hold of a person and gave all the information again . This followed for multiple times and never able to get a good answer and was miserable for the next 24 hours. Finally my wife called and complained with atmost pain and was finally told that the luggage will be delivered this (11/07/16)evening. Since we were without any of our clothes and necessities for a day, we have to spend to buy the basic things. I always fly BA or Lufthansa. I made a mistake by choosing Etihad. Learnt a lesson and will never fly Ethihad ever again!!
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I lost my baggage on 4th July 2016 in Mumbai airport. I travelled from DME(Domodedovo International Airport) -AUH(Abu Dhabi)-BOM. I am currently in Coimbatore. I'm trying to call the customer care and even after stay on the line for 30- 45 mins no one picks up the call. This is very bad. I'm not able to connect to you guys. Is there any way i can get my baggage at least by this week. My baggage tag no. is EY102439. My number is 9943597411 or 9495738217.
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Dear Mohammad, We have just replied to your previous post. Please be assured as soon as we have any additional information, we'll keep you posted *Gill MOHAMMAD HASNAIN RAZA : Dear Etihad, Please reply for my below post.
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Dear Mohammad We understand these concerns, please be assured all efforts will be taken to ensure the baggage is reunited with their owners. Additional manpower has been assigned to the airport and we will continue to ensure that we get our guests to their destinations in a swift, safe and efficient manner. *Gill MOHAMMAD HASNAIN RAZA : Dear Etihad, I have my six baagage which are missing form 3rd july i cam fr om jeddah to mumbai. cutomer care inform me they have traced 4 baggages and baggage department send me only two baggage. why this ambuiguity wh ere are remaining bags. kindly resolve the issue and early as possible. Tag for mssing bags. EY743436, EY743435, EY743646 N EY743645. u make me ping pong ball between CC and Baggae department, This is not expected from reputed airline like you.HOPE TO SEE POSITIVE FEEDBACK
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Dear Etihad, I have my six baagage which are missing form 3rd july i cam fr om jeddah to mumbai. cutomer care inform me they have traced 4 baggages and baggage department send me only two baggage. why this ambuiguity wh ere are remaining bags. kindly resolve the issue and early as possible. Tag for mssing bags. EY743436, EY743435, EY743646 N EY743645. u make me ping pong ball between CC and Baggae department, This is not expected from reputed airline like you.HOPE TO SEE POSITIVE FEEDBACK
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Dear Guest, we're sorry to hear of this experience. Kindly allow our teams 48-72 hours for recovery, they will certainly update you as soon as they have more information Thank you *Gill Guest : My baggage is missing from flight EY274 Abu Dhabi to Hyderabad on 9th July early morning. They are not responding phone calls. My tag number is : AA 25 24 87. I can be reached at : +91-70327-15297, 91-9437186361 Etihad, you screwed my journey. I hate your airline. I am not flying with you again
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Dear Etihad, I have my six baagage which are missing form 3rd july i cam fr om jeddah to mumbai. cutomer care inform me they have traced 4 baggages and baggage department send me only two baggage. why this ambuiguity wh ere are remaining bags. kindly resolve the issue and early as possible. Tag for mssing bags. EY743436, EY743435, EY743646 N EY743645. u make me ping pong ball between CC and Baggae department, This is not expected from reputed airline like you. Regards/Raza
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Dear Guest, Thank for coming to our forum and sharing this recent experience. Can you please confirm if you have a bag tag number? If so, please share this full experience to socialmedia@etihad.ae We'll be here awaiting your reply. *Gill Guest : Was travelling to Dar es salaam Tanzania from Shanghai. We delayed at shanghai for 3hrs and we arrived in Abudhabi 45 minutes before departure of our connection flight to DarEsSalaam, but i was shocked when they told us we can't catchup the flight while we had 45 minutes more.. Anyways, we stayed for 6 hours in Abudhabi airport and they gave us flight to Cairo,Egypt. And stayed in egypt another 6 hrs transit then another 5 hrs flight to DarEsSalaam.. The trip was so long and unexpected, same thing arrived in DarEsSalaam our baggage hasn't arrived upto date. Since 6th july, they are not replying my emails, they dont care anything.. First & last time to fly with ETIHAD POOR AIRWAYS.
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Dear Eric, thanks for getting in touch. We apologise for this inconvenience caused and understand these concerns. Please be assured, all efforts will be taken to ensure the baggage is reunited with their owners and our teams will be on touch as soon as they have an update *Gill Additional manpower has been assigned to the airport and we will continue to ensure that we get our guests to their destinations in a swift, safe and efficient manner. *Gill
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Hi there, We'd like to help and thank you for coming to our page today, Let us know what's happened and any bag tag numbers you may have? *Gill Guest : Etihad sux!!! Lost my bag for four days at Abu dhabi from 28th June. i will not fly with Etihad again , they are impossible to contact direct.
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Dear Ned, Thanks for getting in touch today. Can you please let us know if you can sent over a claim for the delayed baggage? If not, please use this link to help bit.ly/1gMD6mn. Our team will be more than happy to review this case *Gill Ned : my bag was lost at Abu Dhabi on route to bangkok. It took4 days to get it back. etihad are impossible to contact as all tel. no's on the internet websites dont connect.
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Dear Roopashree We completely understand these frustrations and concerns. We'd firstly like to apologise for this inconvenience All efforts will be taken to ensure the baggage is reunited with their owners. Additional manpower has been assigned to the airport's to assist, we will update you as soon as possible *Gill Roopashree : Hi Etihad airways, I travelled from Manchester to Bangalore via Abu dhabi (Manchester to Bangalore Flight number EY 016) on 7th july. I lost one of my bag. airport agent said my bag was sent in different flight in cargo in Manchester. JUST IMAGIN HOW BAD IS THE SERVICE THAT THEY SEND THE BAG IN SOME OTHER FLIGHT. Its very frustrating.please respond to us. I tried to contact Etihad office but no one is picking. My tag number is EY 287728. my ticket number is 6072129354293
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Dear Guest, We apologise for the delay and this inconvenience. All efforts will be taken to ensure the baggage is reunited with their owners. Additional manpower has been assigned to the airport and we will continue to ensure that we get our guests to their destinations in a swift, safe and efficient manner. *Gill Guest : Hi Etihad airways. My wife travelled to from Chicago to Mumbai via Abu Dhabi and she lost my kids stroller. We tried to contact etihad office but no one pick the call. My tag number is 4607EY088630. My contact details aee +91-9224675763/ +1-561 827 7763
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Dear Arindam, We are aware some baggage has been delayed and we apologise for this unfortunate inconvenience. All efforts will be taken to ensure the baggage is reunited with their owners. Additional manpower has been assigned to the airport and we will continue to ensure that we get our guests to their destinations in a swift, safe and efficient manner. *Gill Arindam Basu : EY206 AUH-BOM-CCU 05JUL2016 This is day-4. My 2 baggage pieces never arrived. Logged PIR at BOM airport. Still no trace of baggage. Abu Dhabi 24hr baggage service numbers are NOT being picked up anymore. Bombay baggage service agents are doing their best to lose all customers - either they do not pick or even if they accidentally do you can hear them hanging up the phone immediately. Not surprising, but frustratinless. How hard cant it be to track baggage all with tags and bar codes and load them on the right flight? My baggage has medications for the elderly. It is unbelievable that an airline, primarily operating in the Gulf area, is giving excuses of increased passenger traffic during Ramadan. Etihad - PLEASE reach out to me and actively track baggage and respond to us directly so I can securely send you the details of my baggage instead of general comments like "we intend to locate and deliver baggage by the next 24-72 hrs" which seems like a moving target. Thank you!
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Dear Mark, Thanks for getting in touch and sharing this experience with us. We have replied to your email sent to socialmedia@etihad.ae. If for whatever reason you have not received this please let us know and we can resend this to you. Thanks *Gill Mark Zarifeh : It has been since 24 April that my mother-in-law travelled with Etihad and lost all her luggage (2 bags). We contacted everyone possible to get any result. The local team in Sydney was the worst, they hardly answer the phone, the team in Abu Dhabi was a little bit more helpful by giving some information to continue checking. Then when no bags were found, we submitted the claim and the baggage claims team does not answer email. No reply whether the claim has been processed, or its current status. I wonder how can an airline treating their clients in this way get all the international prizes and appreciation... It has been all this period and no compensation was offered even... For your easier handling of this complaint, File reference number: SYDEY24082 & RQID:454928 Thank you
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Hi Mark, We apologies for the late reply from our baggage team. Please rest assured that we will inform our baggage claims team to look into your case RQID 454928 and assist you accordingly. Thank you for your patience. *Zozo Mark : It has been since 24 April that my mother-in-law travelled with Etihad and lost all her luggage (2 bags). We contacted everyone possible to get any result. The local team in Sydney was the worst, they hardly answer the phone, the team in Abu Dhabi was a little bit more helpful by giving some information to continue checking. Then when no bags were found, we submitted the claim and the baggage claims team does not answer email. No reply whether the claim has been processed, or its current status. I wonder how can an airline treating their clients in this way get all the international prizes and appreciation... It has been all this period and no compensation was offered even... For your easier handling of this complaint, File reference number: SYDEY24082 & RQID:454928 Thank you
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Hi there, thank you for letting us know. Did you receive a PIR number or bag tag number we can follow up with? *Sky Guest : Etihad sux!!! Lost my bag for four days at Abu dhabi from 28th June. i will not fly with Etihad again , they are impossible to contact direct.
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Hi Ned, you can email baggageclaims@etihad.ae or try another browser/device to fill out the Baggage Claims form online. Thanks *Sky Ned : my bag was lost at Abu Dhabi on route to bangkok. It took4 days to get it back. etihad are impossible to contact as all tel. no's on the internet websites dont connect.
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Hi Roopashree, We apologise for the inconvenience caused to you. Our Baggage Team will get in touch with you shortly and provide you with updates about your missing bag. Thank you for reaching out to us. *Sky Roopashree : Hi Etihad airways, I travelled from Manchester to Bangalore via Abu dhabi (Manchester to Bangalore Flight number EY 016) on 7th july. I lost one of my bag. airport agent said my bag was sent in different flight in cargo in Manchester. JUST IMAGIN HOW BAD IS THE SERVICE THAT THEY SEND THE BAG IN SOME OTHER FLIGHT. Its very frustrating.please respond to us. I tried to contact Etihad office but no one is picking. My tag number is EY 287728. my ticket number is 6072129354293
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Hi there, we have looked up your tag number and have seen is still under tracing. Please also check World Tracer for further updates while our Baggage Team gets back to you. Thank you *Sky Guest : Hi Etihad airways. My wife travelled to from Chicago to Mumbai via Abu Dhabi and she lost my kids stroller. We tried to contact etihad office but no one pick the call. My tag number is 4607EY088630. My contact details aee +91-9224675763/ +1-561 827 7763
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Arindam Basu : EY206 AUH-BOM-CCU 05JUL2016 This is day-4. My 2 baggage pieces never arrived. Logged PIR at BOM airport. Still no trace of baggage. Abu Dhabi 24hr baggage service numbers are NOT being picked up anymore. Bombay baggage service agents are doing their best to lose all customers - either they do not pick or even if they accidentally do you can hear them hanging up the phone immediately. Not surprising, but frustrating none the less. Hi there, apologies for the inconvenience. Have you tried using your PIR number or Bag Tag number to trace your bag on World Tracer? Could you also provide us with you bag tag number so we can double check for you? *Sky How hard cant it be to track baggage all with tags and bar codes and load them on the right flight? My baggage has medications for the elderly. It is unbelievable that an airline, primarily operating in the Gulf area, is giving excuses of increased passenger traffic during Ramadan. Etihad - PLEASE reach out to me and actively track baggage and respond to us directly so I can securely send you the details of my baggage instead of general comments like "we intend to locate and deliver baggage by the next 24-72 hrs" which seems like a moving target. Thank you!
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Hi Mark, Thank you for reaching out to us. We have informed our Baggage Team you are still waiting and asked them to get in touch with you as soon as possible. Thank you for your patience. *Sky Mark Zarifeh : It has been since 24 April that my mother-in-law travelled with Etihad and lost all her luggage (2 bags). We contacted everyone possible to get any result. The local team in Sydney was the worst, they hardly answer the phone, the team in Abu Dhabi was a little bit more helpful by giving some information to continue checking. Then when no bags were found, we submitted the claim and the baggage claims team does not answer email. No reply whether the claim has been processed, or its current status. I wonder how can an airline treating their clients in this way get all the international prizes and appreciation... It has been all this period and no compensation was offered even... For your easier handling of this complaint, File reference number: SYDEY24082 & RQID:454928 Thank you
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Hi there, kindly observe our social media guidelines and remove this post. We will be then able to help you. Thank you *Sky Guest : Etihad staff is full of * , sisterfucker, motherfucker, robber, son of * .
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Its been 8 days I lost mIts been 8 days I lost my bags. I have missed my two trains, 4 meetings and could fullfill my commitment to my client. Etihad is a peice of * . Not a single person whom you can contact or who can take the responsibility of missing bags. They all are really unprofessional people. I have lodge a complaint in consumers with all the details of call logs, my mettings and train cancellation details. They had also sold my tickets from abu dhabi to delhi to someone else who had paid them more than me. My confirmed ticket is given to other. My overall holidays and Eid is ruined just because I took an Etihad ticket. Biggest mistake of my life. I will post my entired experience at every posible place on internet. I am also contacting a lawyer to sue y bags. I have missed my two trains, 4 meetings and could fullfill my commitment to my client. Etihad is a peice of * . Not a single person whom you can contact or who can take the responsibility of missing bags. They all are really unprofessional people. I have lodge a complaint in consumers with all the details of call logs, my mettings and train cancellation details. They had also sold my tickets from abu dhabi to delhi to someone else who had paid them more than me. My confirmed ticket is given to other. My overall holidays and Eid is ruined just because I took an Etihad ticket. Biggest mistake of my life. I will post my entired experience at every posible place on internet. I am also contacting a lawyer to sue this airlines.
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My baggage is missing from flight EY274 Abu Dhabi to Hyderabad on 9th July early morning. They are not responding phone calls. My tag number is : AA 25 24 87. I can be reached at : +91-70327-15297, 91-9437186361 Etihad, you screwed my journey. I hate your airline. I am not flying with you again At least call and provide me some ETA.
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My baggage is missing from flight EY274 Abu Dhabi to Hyderabad on 9th July early morning. They are not responding phone calls. My tag number is : AA 25 24 87. I can be reached at : +91-70327-15297, 91-9437186361 Etihad, you screwed my journey. I hate your airline. I am not flying with you again
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Was travelling to Dar es salaam Tanzania from Shanghai. We delayed at shanghai for 3hrs and we arrived in Abudhabi 45 minutes before departure of our connection flight to DarEsSalaam, but i was shocked when they told us we can't catchup the flight while we had 45 minutes more.. Anyways, we stayed for 6 hours in Abudhabi airport and they gave us flight to Cairo,Egypt. And stayed in egypt another 6 hrs transit then another 5 hrs flight to DarEsSalaam.. The trip was so long and unexpected, same thing arrived in DarEsSalaam our baggage hasn't arrived upto date. Since 6th july, they are not replying my emails, they dont care anything.. First & last time to fly with ETIHAD POOR AIRWAYS.
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Eric Johansson : We flew fr om Stockholm to Tokyo via Abu Dhabi. When we arrived at Narita airport we got informed that our 2 bags were still in Abu Dhabi and that they would arrive to our apartment here in Tokyo the next day. During this time we have only been able to be in contact with Narita, who says that Abu Dhabi claims to have sent the bags already. Altough they started to claim this on June 30th when we arrived, but not until today one of our bags actually arrived to Narita. So one of our bags is still in Abu Dhabi, according to Narita. This is all very confusing, but the only one who have been in contact with us is Narita. Etihad say that they can't help us. So what should we do? Update We got one of our bags the other day but one is still missing. No one can tell us wh ere it is, which is really frustrating!
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Guest : Can I know , why there is only selective replies from Etihad on only few posts here. Is there any particular reason for ignoring the other posts ? The customer care is appalling. I got my baggage after suffering for 5 days I can understand the suffering of others hats off to their dedicated unprofessional customer care representative they don't even answer the phone always they use to say still we are looking to your matter and more over they don't know how to talk this is the first and last time flying with this worst airline they deserve the worst award also
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Etihad sux!!! Lost my bag for four days at Abu dhabi from 28th June. i will not fly with Etihad again , they are impossible to contact direct.
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my bag was lost at Abu Dhabi on route to bangkok. It took4 days to get it back. etihad are impossible to contact as all tel. no's on the internet websites dont connect.
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Hi Etihad airways, I travelled from Manchester to Bangalore via Abu dhabi (Manchester to Bangalore Flight number EY 016) on 7th july. I lost one of my bag. airport agent said my bag was sent in different flight in cargo in Manchester. JUST IMAGIN HOW BAD IS THE SERVICE THAT THEY SEND THE BAG IN SOME OTHER FLIGHT. Its very frustrating.please respond to us. I tried to contact Etihad office but no one is picking. My tag number is EY 287728. my ticket number is 6072129354293
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Hi Etihad airways. My wife travelled to from Chicago to Mumbai via Abu Dhabi and she lost my kids stroller. We tried to contact etihad office but no one pick the call. My tag number is 4607EY088630. My contact details aee +91-9224675763/ +1-561 827 7763
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