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HOME ⇒ Airline and Airport Discussion Forum ⇒ Allegiant Air


Allegiant Air Discussion

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08 December 2023 08:12:00 Guest

Guest : How do I resolve the following error on the Alligiant Air website? I cannot look at flights. Thanks. Something really odd just happened An unexpected error occurred while we were processing your request. Please click below and try again.

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08 December 2023 08:12:00 Guest

How do I resolve the following error? Something really odd just happened An unexpected error occurred while we were processing your request. Please click below and try again.

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07 December 2023 01:12:00 Guest

Just wonderful! I had an issue with a hotel booking through Allegiant Air, their stuff up, while I was in the US. They said over the phone I'd get my refund. Nothing!! Now I am back in Australia, I can not contact them via website nor phone. What a sham of a company!!

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05 December 2023 06:12:00 Guest

We were unable to process your payment. Please verify that the card and address information you entered is correct or enter another card. This is appearing for the last 2 days. I have tried using Chrome and Edge as my browser. I have tried 2 different credit cards. I have tried to change the email associated with my account. I have even tried to have my friend purchase my trip.

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03 December 2023 12:12:00 Guest

can print my boarding ticket online. can't get my boarding pass using the app. what is wrong with this company????

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30 November 2023 07:11:00 Guest

Can't reinstall the app to my android device. It was giving me trouble shortly after Thanksgiving so I uninstalled it and then went to reinstall. Get the following message: Can't install Allegiant try again. This is though the google play store.

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29 November 2023 01:11:00 Guest

Guest : I have been trying to book a flight for almost a week. I've tried 3 different credit cards from 3 different banks, called customer service, and gone directly to the airport. I keep getting an error message. My bank says there is no reason my credit card shouldn't go through. Anyone have any ideas about what might be going on? This has been extremely frustrating.

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27 November 2023 02:11:00 Joe

I tried to check in on the web and on the app. It kept telling me "something odd happened". I started to check the email that I had for my trip details. I had gone into my profile on Allegiant and add a suffix of "Jr" to my profile. When I looked at the email conformation for the flight, I noticed that it did not have the "Jr" as part of the name. When I removed the "Jr" from my Allegiant profiled, then went back in to see if I could now do check-in, it worked with no problems. Just a suggestion, maybe check and see that your Allegiant profile name matches the email when you booked the flight. Just a thought.

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27 November 2023 02:11:00 Janice

App not working to view boarding passes on iPhone. Only long printable version. Also had to go through 6 pages before being able to check in. Ever since tithe new update, things are not working smoothly.

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26 November 2023 08:11:00 Mark Arnold

Do you expect your app to be able to show my boarding pass soon? I have had issues with the app since yesterday and it appears to still be having issues.

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26 November 2023 08:11:00 Guest

Guest : Why can I not use my mobile app to check in Stacy berman : Cant access boarding pass in the app and no option to print boarding pass on websit.n52nf

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26 November 2023 04:11:00 Guest

Why can I not use my mobile app to check in

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26 November 2023 07:11:00 Stacy berman

Cant access boarding pass in the app and no option to print boarding pass on websit.

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25 November 2023 08:11:00 Guest

Can't book any flights on Allegiant app. Reinstalled twice still not working. Any info when it will be fixed.

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25 November 2023 08:11:00 Guest

Can't add my flight information.

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25 November 2023 04:11:00 Guest

Cant check in or see boarding pass.

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24 November 2023 09:11:00 Guest

Allegiant says problem booking my trip but no confirmation but charged my card 4 times called Chase they say its Allegiant issue they credited it all back Im giving up today . The customer service line is a joke as is the online chat . This tells me why I never want their credit card!!

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24 November 2023 05:11:00 Guest

I am unable to check in to my flight online or through the app. I contacted customer service. They told me I would have to go to the ticket counter and they would print a boarding pass for no charge. I attempted to reach out via Facebook and it seems like a scam They were asking for banking information.

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23 November 2023 05:11:00 Guest

I am trying to check in online and it keeps giving me an error message. I have checked and double checked the spelling and confirmation number. Still cant check in.

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22 November 2023 08:11:00 Guest

I have been trying to book a flight for almost a week. I've tried 3 different credit cards from 3 different banks, called customer service, and gone directly to the airport. I keep getting an error message. My bank says there is no reason my credit card shouldn't go through. Anyone have any ideas about what might be going on? This has been extremely frustrating.

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21 November 2023 05:11:00 GuestSandra Brooks

Allegiant not showing my return flight from ounta gorda fl to flint mi bishop airport on Dec 4th

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21 November 2023 05:11:00 GuestSandra Brooks

Allegiant isn't showing my return flight

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21 November 2023 01:11:00 Guest

Cant check in online or in the app

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18 November 2023 12:11:00 Guest

Trying to change my flex flight date. Allegiant website will not let me do it. The dedicated line for card holders is a joke, they told me I am already waiting for a call back on their regular cue. These ppl are only concerned about you having their credit card. Left my phone over 3 hrs ago for a call back. Beyond the pale

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16 November 2023 07:11:00 Guest

Allegiant app and website not working for booking flights. Have been trying for several days..I called the dedicated service number for Allegiant cardholders and it is over an hour wait...let's see if I actually get a call back

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14 November 2023 04:11:00 Guest

How can I book a flight if it won't accept my credit card? I tried on line and on the app, both is giving me the same response. I've tried a few different cards, all the same.

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13 November 2023 05:11:00 Guest

I just went through the same mess with Allegiant not accepting my credit card. I called customer service, 1-702-505-8888, waited 45 mins for a customer service rep. He was very nice and understanding and we had to book the entire reservation over again. The payment went through no issues. Hope this helps.

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10 November 2023 07:11:00 Cherylay

Trying to sync my Allegiant app with my husband so he can add our flight, putting in the confirmation # will not bring it up

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09 November 2023 10:11:00 Guest

I'm trying to see flights for jan2024, but the earliest available dates come up in March 2024

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07 November 2023 01:11:00 Guest

Said my name is not valid

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02 November 2023 03:11:00 Guest

Ive been trying for over a week to buy tickets, have tried from the app on my phone, my iPad and 2 separate computers, have used different cards and it always gives the same message. Tried calling, was told to call my bank. I called my bank and they said no issues. What is happening!?

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01 November 2023 12:11:00 Guest

I have not been able to book an allegiant flight either! tried mulitple cards, I have flown them several times and never had this before. I had a friend book it with her allegiant master card, still wouldn't work. I finally called, waited 25 minutes, agent tried to run it through, put me on hold for 30 minutes and never came back to me.

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28 October 2023 06:10:00 Guest

Carol Gleason : I have been trying to purchase a ticket for two days. I get to the end and it will not accept my security code. I need to book before there are no seats left. VERY frustrating! I checked w my Credit Card company and there are no problems on there end. What is going on at Allegiant??? I been trying to use the portal on site and in the app since Friday morning. Over 24 hours. Different credit cards. Doesn't work for me. Same issue I need to get this booked. Have reached out on Facebook and Twitter with no response. I emailed. No response. I called customer service, no answer. Complete lack of transparency on their behalf.

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28 October 2023 06:10:00 Guest

I am not able to use the pay portal on the site and ap. Have tried for 24 hours with various credit cards. Absolutely no information from the airline itself. Can't get through to customer service. Trying to figure out if this is me or them.

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27 October 2023 01:10:00 Guest

Anyone else having issues receiving their points after traveling? My family and I purchased 4 tickets and a rental car through Allegiant ($$$$), and I still haven't gotten my points. Copied directly from Allegiant website: Points are available for use 72 hours after travel on Allegiant It's been well over 72 hours...anyone else have this issue? I've sent messages, but so far nothing. I guess I'll call and wait on hold tomorrow.

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26 October 2023 03:10:00 Carol Gleason

I have been trying to purchase a ticket for two days. I get to the end and it will not accept my security code. I need to book before there are no seats left. VERY frustrating! I checked w my Credit Card company and there are no problems on there end. What is going on at Allegiant???

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21 October 2023 10:10:00 Guest

App is not completing check in.

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17 October 2023 03:10:00 AJ

App hasnt allowed me to add a bag to my upcoming trip. Been trying for a month now and flight is this weekend. Please make it so we can update/manage through the app since the website wont let us either. Ill be calling today.

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12 October 2023 09:10:00 Guest

Still cant manage trip online. Its ridiculous

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10 October 2023 04:10:00 GuestMW

we have a flight scheduled for this Friday for 5 people. today 1 had unexpected surgery and another has tested positive for covid and doesn't feel she should travel for at least 14 days do we have any options for a refund or credit for a future flight?

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09 October 2023 02:10:00 jeannesidney@gmail.com

I am trying to enter my name on the site and it always says not valid, frustrating

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08 October 2023 04:10:00 Edward

I booked a flight with allegiant and bought the top package but was never offered trip flex came to find out I purchased a ticket for 915 pm instead of am had to cancel my original ticket and purchase new ones without trip flex yet I was never offered it BS airlines flew it twice have had problems twice

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08 October 2023 04:10:00 Guest

Guest : I have been trying for days to book a seat and every time I go to pay it says an unexpected error occurred. What is going on over at allegiant? I tried calling customer service. The guy was so rude. He hung up on me told me to call back and talk to a different representative. Again, what is going on over there allegiant? Something is going on and I dont like it. If you are using a VPN, you have to turn it off before you can get connected to Allegiant website or its app. The website or app wont work unless your VPN is turned off. After booking your flight, remember to turn your VPN back on. Youll have to do this every time you go to Allegiants website or app.

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06 October 2023 05:10:00 Guess

Hello, I gave Allegiant 2 stars because while we were trying to board the plane to Florida feom memphis ..one of the little girls that was standing at the gate decided she wanted to flirt with my husband in my face, about 2 weeks ago, Light skinned skinny girl with long braids. She had the audacity to make him stand to side and thought I was going to go to the plane so he can cash app her some money 💰 for our bags. I stood there the hold time watching him and her * like a hawk..I was about to pimp slap both of them. Then on the way back the workers stole some of our items from our bags and they didn't even try to take a report either 🙃. This was a case of you get what you pay for....the flight attendance was very nice though I really appreciated them being patient with everyone 🙏

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06 October 2023 04:10:00 Guest

I have been trying for days to book a seat and every time I go to pay it says an unexpected error occurred. What is going on over at allegiant? I tried calling customer service. The guy was so rude. He hung up on me told me to call back and talk to a different representative. Again, what is going on over there allegiant? Something is going on and I dont like it.

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04 October 2023 01:10:00 Guest

When I am trying to purchase my ticket online it gives a price for checked bag as 50% off at time of booking but does not show that price when finalizing the purchase.

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03 October 2023 06:10:00 Guest

Still cant manage my trip in web. Fix it please

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02 October 2023 09:10:00 Robin Brown

Manage travel connection doesnt work. I left my number at the customer service line 5x (wait time longer than 15 minutes). No call back. I need to change return flight date. No luck. Ive been trying for two weeks. Managed to get one callback. They called to tell me their computers were down and they couldnt make changes😩

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02 October 2023 05:10:00 Guest

Still cant buy tickets. It has been for 3days. Ridiculous

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01 October 2023 10:10:00 cheryl

I am trying to change my flight and the website is not working

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30 September 2023 09:09:00 Karen

Can't check in online

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29 September 2023 11:09:00 Guest

I am having the same issues for several weeks have been trying to book flights what is going on? How does this get fixed

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29 September 2023 06:09:00 Cynthia Mcdowell/Geovanny Tapia

Cannot check in my grandson for flight (conf#N3UG2C); keeps saying "oops, error occurred, try again", Had same issue for days booking flight in first place, while cost kept climbing to $100 more than first time.very frustrated, on hold by phone for 2 hours.

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27 September 2023 11:09:00 Guest E

I have been unable to check in for my flight leaving in less than 24 hours on both the app and on the online browser. There is no possible way for me to check in as it bounces me out or tells me it cannot find my flight info. I received the time to check in email so I am utterly confused and frustrated beyond belief.

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27 September 2023 03:09:00 Guest

I have tried everyday on multiple devices for two weeks to change the departing flight date of my flex ticket. No luck. The error messages vary but always end with "your flights cannot be updated". I even went to the airport only to be told by an allegiant agent that they will not and cannot help me because they were checking in a flight and they do not work when there is no flight to check in--so don't bother going to the airport. So annoying. Customer service is just a very long * tunnel of being on hold.

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26 September 2023 11:09:00 Guest

Been trying for days to book a flight for November. Getting the same error with processing message. Can't get anyone on the phone or any call back. SO frustrated. Why is this still happening?!

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26 September 2023 07:09:00 Guest

Tried for four days to buy tickets for January using computer and the phone app. and every time get a "problem message" when I hit purchase button. (Nothing on line about website problem

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26 September 2023 04:09:00 Guest

Im trying to book flight for Nov but only thing comes up is March 2024 does allegiant not fly in winter ???

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26 September 2023 04:09:00 Guest

Same issue with me. Trying to book flight for four days. Same response. Error with processing, please try again. Had to follow up with credit cards. Tried calling Allegiant. Poor customer service, cannot reach an associate. That's extremely frustrating!!!!

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25 September 2023 06:09:00 Guest

Payment does not successful complete. I called my credit card companytried multiple cards..no issue in the banks end. The bank verified it is a website issue. I see many many ppl have complained..,so when is this getting fixed?? Ridiculous 🤦🏻♀

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25 September 2023 02:09:00 Guest

Guest : I have been trying to cancel my flight for a week now, when i press cancel it says 'cannot be cancelled online' or another BS error code. Tried calling them, 5 hour wait, then they hang up on me. gotta love it. Anyone have sucess with canceling their trips??. Same problem. Website and app doesnt work. On hold 6 hours then agent puts me on hold for 15. Still waiting to make change. Wonder what problem is

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24 September 2023 10:09:00 Guest

I have been trying to cancel my flight for a week now, when i press cancel it says 'cannot be cancelled online' or another BS error code. Tried calling them, 5 hour wait, then they hang up on me. gotta love it. Anyone have sucess with canceling their trips??

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24 September 2023 08:09:00 Guest

I have been trying to change the dates of our flights for 4 days now. I have tried everything with no luck. I tried calling customer service several times each day and was on hold for over 4 hours each time before having to give up. I tried chatting, but they are not accepting chats at this time. The website will not work. I tried emailing as well, but have received no response other than the autogenerated response that indicates they received my message and a representative will contact me "shortly". It is so frustrating!

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23 September 2023 07:09:00 Guest

What the hell? I am having the same exact issue. What's particularly strange is that I am attempting to book flights for my mother and I, while my friends who are joining us on the same itinerary had no issue booking their tickets from their house. Makes no sense. Only thing I can think of is some issue with AMEX? I know my mom's CC is fine but perhaps it's some issue with AMEX specifically? My friends used their Visa.

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22 September 2023 07:09:00 Guest

Four days Ive been trying to pay for a trip Allegent rejects my payment. Checked with MC-no problem on their end, they approve payment than allegiant rejects it. after long hold times two agents have tried, same thing happened. Asked to talk to a supervisor, then I was disconnected. Does allegiant even look at these comments?!

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22 September 2023 07:09:00 Guest

Robert : Its three days we have been trying to pay for our tip, your payment acceptance not working , Help Same thing here! 4 days for me! CS must know about this problem, but they deny it. On hold for an hour-agents tried 4 times- then I was cut off! Guess we wont fly with Allegent now or ever. Kathleen

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22 September 2023 04:09:00 Robert

Its three days we have been trying to pay for our tip, your payment acceptance not working , Help

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21 September 2023 05:09:00 Paula

I called Allegiant to change dates and to correct package I choose. He said he fixed it but sent a revised itineary which is totally wrong. I did get trip flex and my flight is not for 2 more months. HELP

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20 September 2023 08:09:00 Guest

Katharine R Meacham : I have been attempting to change flights for my Trip-Flex ALLEGIANT AIR reservations for next week since Saturday, 9/9. What is going on with the app and with the website?After over an hour on hold 9/19 I got through to customer service. I was told the systems are being updated and my confirmation number is no longer correct. They emailed me a new confirmation number and I was able to use it to change my flight dates on the website. I thought everything was fine until I tried to print and email the itinerary to family. The system would not print and the email sent shows the previous dates. I don't know if I'm booked or not. Website reads one thing and email (sent email to myself to verify) reads something else. There has to be some very unhappy people out there. Fortunately my trip is two month away and I have time to work through this mess. Good luck.

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20 September 2023 12:09:00 Katharine R Meacham

I have been attempting to change flights for my Trip-Flex ALLEGIANT AIR reservations for next week since Saturday, 9/9. What is going on with the app and with the website?

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18 September 2023 03:09:00 Guest

I think someone posing as an Allegiant rep is trying to scam me. I had sent them a message through Facebook with all the problems I recently had with my last trip and after a week I start getting these messages that I will be compensated for all the trouble I had. First, they wanted my DOB,; i didn't mind that and the name on the reservation. Fine. Then they wanted a copy of my credit card front and back for verification. I don't think so!! My husband's flight was canceled last year at the last minute and we were compensated but I didn't have to give them DOB or credit card. I'm blocking this individual so they will stop harassing me, hopefully. They have even relentless the last 24 hours. Now they say my card will be frozen for 3 days. Yeah, I don't think so.

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