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Etihad Airways Discussion
Hussain : A family booked ticket with return used partially return one pak to modify date change in single pNR no? Hi there, you can split a family PNR and modify the booking in compliance with our standard fare rules by contacting our Contact Center or your travel agent. If your ticket was issued through a third party, please get in touch with your travel agent for assistance with your request. If you've booked directly with Etihad, please give a call to our Contact Centre. Thank you. *Ann
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Tommy106 : Travelled from Vienna to Brisbane via Melbourne. I baggage didn't arrive and I reported it at Melb airport (PIR MELEY16967). For 3 weeks was not contacted once by the airline or anyone else. On the 21st day I got a phone call that a baggage was found in Abu Dhabi. When the bag arrived the lock was broken and a big tear on the side of the bag was glued over by some plastic which partly fell off. I have lodged a complaint (2401294022365) with all data provided, have not heard back from Etihad at all. The luggage is not useable for travelling anymore. How long does it take that Etihad responds?? We are sorry to hear what happened, Tommy. Please feel free to reach us via DM on any of our Social Media channels (Facebook, Twitter and Instagram) and we'll be happy to assist. *Ann
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Travelled from Vienna to Brisbane via Melbourne. I baggage didn't arrive and I reported it at Melb airport (PIR MELEY16967). For 3 weeks was not contacted once by the airline or anyone else. On the 21st day I got a phone call that a baggage was found in Abu Dhabi. When the bag arrived the lock was broken and a big tear on the side of the bag was glued over by some plastic which partly fell off. I have lodged a complaint (2401294022365) with all data provided, have not heard back from Etihad at all. The luggage is not useable for travelling anymore. How long does it take that Etihad responds??
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A family booked ticket with return used partially return one pak to modify date change in single pNR no?
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John Leutton : Etihad changed the carrier two weeks before the flight was due to depart, without contacting us. The first we knew is when the electronic tickets were sent showing that the flight was now operated by Wamus Air. They would not answer the phone or engage with us in anyway. Our Travel Agents said that apparently is would take weeks to refund the ticket price by which time we would not be able to book with another carrier. The business class cabin on Wamus Air, offering, food and comfort fell way below what we expected or indeed experienced on other Etihad flights. We were due to fly business class from Manchester to Jakarta via Abu Dhabi, the fist leg was great, very comfortable, good seats, usual poor food though, however Wamus Air fell way below that experience. We also had to travel back from Jakarta to Abu Dhabi with Wamus, that plane was even older, poor seats, not enough room to fully recline, food was awful as was entertainment. A very bad experience. I have tried to talk to Etihad, emails, feedback etc, but they really couldn't care less, they will take no responsibility, and no offer of compensation. Why anyone would travel with this airline after our experience is beyond me. What a shadow of what they were, I really don't know what has happened to this airline, avoid at all costs!That's a terrible experience! Sorry to hear about the inconvenience. Etihad's service seems to have taken a hit.
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Lavanya : I really loved the Etihad flight going from JFK, NY to Hyd, India but on my way back I had issues with the sliding door to my seat. When I have requested the door was not closing, a crew member tried fixing it and he couldn’t succeed as the sliding door was jammed and it was stuck. It was so embarrassing that only seat was like that. I have raised a complaint to the airlines. Their customer service is pathetic that despite me calling 100 times they ignored saying they cannot do anything about it. Why would anyone lie, I genuinely recommend Etihad NOT TO TRAVEL cuz they don’t care of people’s concerns. We are sorry to hear about your experience, Lavanya. Please send us more details about what happened via our online feedback form so that our Guest Relations team can review it and get back to you. Thank you. *Ann
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I really loved the Etihad flight going from JFK, NY to Hyd, India but on my way back I had issues with the sliding door to my seat. When I have requested the door was not closing, a crew member tried fixing it and he couldn’t succeed as the sliding door was jammed and it was stuck. It was so embarrassing that only seat was like that. I have raised a complaint to the airlines. Their customer service is pathetic that despite me calling 100 times they ignored saying they cannot do anything about it. Why would anyone lie, I genuinely recommend Etihad NOT TO TRAVEL cuz they don’t care of people’s concerns.
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Guest : upgrade bid Hi there, please contact your nearest Etihad Call Centre or our live chat reservation team for further assistance. Thank you. *Zoe
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Guest : Hi everyone, I see on the Etihad website that it is possible to spread the payment of a flight. However, I don't know how to do this, because when I want to book the flight, I only have the option of paying for the whole flight (whatever payment method I choose). Has anyone ever spread out the payments? Hi there, please get in touch with our Contact Centre or Live chat team and a member of our Reservations Team shall assist you further. Thank you. *Ann
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Hi everyone, I see on the Etihad website that it is possible to spread the payment of a flight. However, I don't know how to do this, because when I want to book the flight, I only have the option of paying for the whole flight (whatever payment method I choose). Has anyone ever spread out the payments?
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Guest : Hello, for the Rome Abu Dhabi flight, can we bring in addition to the 7kg cabin baggage, a handbag or backpack? THANKS Hi there, if you fly in economy class, you can carry one piece 7 kg cabin baggage only. Please visit our website to find the baggage policy as per your destination. Thank you. *Zoe
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Hello, for the Rome Abu Dhabi flight, can we bring in addition to the 7kg cabin baggage, a handbag or backpack? THANKS
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i All! I'm wondering if anyone knows the employee levels Etihad uses? I'm familiar with Emirates and would imagine they use something similar. ie. EK8 would be a specialist, EK9 a manager, EK10 Senior manager and EK11 a VP... I think. What would be the equivalence in Etihad? Thanks a lot!!!
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Etihad J Class - Likely to miss connection in AUH Hi all, On our return BKK - AUH - DUB in Jan 2024, Etihad have changed our schedule which is now a 90min layover in AUH (we chose the short layover, the alternative is a 28h layover). As we know, if we voluntarily chose the 28h layover, it's on us to hang out in the airport / lounge (well, that's the case with Turkish). Now, from experience, it's likely we may miss this connection. We have absolutely no issue with this... it's a weekend, we're not in a rush back home and we'd embrace it, to be honest. (As it is, we now have an extra day in BKK which is welcomed). In reality, we are J class (cash, not miles / points), if we miss this 90min layover and now have a 28h layover, what will Etihad offer us? We're not ambulance chasers... we're not after $$$, but want to ensure we'll be taken care of with a hotel in AUH (even in the airport is fine) and a nice meal. We just don't want to be stuck in a busy lounge for 28 hours! Thanks all for any advice you can offer. ** NOTE: I know and appreciate that this schedule could change again, it's 6 months out from now *
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Hello Etihad left my baggage in Tel Aviv then told me it would get it the next day. Still no baggage and they can’t even tell me if they have it or lost it. And their 24/7 baggage support closes at 6pm. With bags electronically tracked how can they not know where it is??
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Hi. I have two surnames and i noticed that on my boarding pass, they are switched up so the second one is before the first one. I asked a family member, who works at the airport (check-inn) and she said it’s not gonna be a problem. Does anyone have any experience with this?
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If you are fully vaccinated travelling with 8 year old from UK to Pakistan do you need to get pcr test done for etihad.? Any experience?
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James l : Syd- LHR flight EY455/02 mar My bag is still in Sydney. I can see it with the apple AirTag. Cobalt in LHR are no help, Etihad are not helping and the ground device in Syney are not helping. The Worldyracer tracker say they are trying to locate the bag. Despite me sending constant screenshots of where it is. Is there a number to contact sydney baggage handlers or the Etihad office in sydney airport - not just a link to Etihad website and abismal customer service. Please advise, Jim I have my PIR and all relevant s deails including a picture of the bag Hi James, we are so sorry to hear that your bag didn't arrive. Please contact our social media team via Twitter or Facebook with your PIR number for further assistance. Thank you. *Zoe
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Syd- LHR flight EY455/02 mar My bag is still in Sydney. I can see it with the apple AirTag. Cobalt in LHR are no help, Etihad are not helping and the ground device in Syney are not helping. The Worldyracer tracker say they are trying to locate the bag. Despite me sending constant screenshots of where it is. Is there a number to contact sydney baggage handlers or the Etihad office in sydney airport - not just a link to Etihad website and abismal customer service. Please advise, Jim I have my PIR and all relevant s deails including a picture of the bag
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Andrew : trying to locate my fiancees luggage but could not used the tracked because it would not allow me to upload the picture of the bag how can this be solve? Hi Andrew. Sorry to hear this. Please try to track the baggage via www.worldtracer.aero/filedsp/ey.htm, ... you'll find the latest tracing status there. In case you need to speak to our Baggage Team, you’ll find the contact numbers here: www.etihad.com/en-ae/help/delayed-baggag... *Ann
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trying to locate my fiancees luggage but could not used the tracked because it would not allow me to upload the picture of the bag how can this be solve?
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Nicolas : Flew with Etihad from Ko-Samui to Madrid on 8th July with stops in Bangkok and Abu-dhabi Baggage lost in Bangkok., it has now been 13 days and still no baggage even if it seems it is in Madrid airport days the bag tracing page. Not sure if it can even be trusted. Several mails to Etihad, no answers!!!! How profesional and customer caring. Let’s see if an Etihad employee reads this post and is willing to help Ref file is MADEY10213 Please send a copy of your email to: tdouglas@etihad.ae and feedback@etihad.ae T Douglas is the CEO, senior management have no clue if their operations, their customer service is in shambles. This happened to me when I traveled business class from Chicago to Abu Dhabi. EY has still to settle my claim playing s frustrating game. Never travel Etihad AGAIN.
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Bisma zaib : I am following up on my delayed baggage my flight was February 2, 2023 Abudhabi to Melbourne Etihad Airways EY 462. And then Melbourne to Sydney Virgin Australia VA-819. I am contacting both the Airlines and Airport from Day i have arrived still not able to locate or find my bag I am here to see my sister who just had a baby we have been to airport Multiple times with a newborn baby. I am writing to you to help me find the bag I will be attaching to my boarding pass and the reference number of the complaint I have raised with Virgin Australia. The bag is camouflage printed. Passenger Details: Name: Bisma Zaib Flight number: EY462/VA819 PNR:BPZUYT Virgin Australia Complaint Reference: Sydva89484 Hi Bisma, We're sorry to hear that you didn't receive your bag yet. In the meantime, you can track your bag through this link: www.worldtracer.aero/filedsp/ey.htm ... for the latest updates. Alternatively, you may also reach out to your last flight carrier for assistance. Please be assured that our team will make every effort to reunite you with your baggage as soon as possible. *Ann
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I am following up on my delayed baggage my flight was February 2, 2023 Abudhabi to Melbourne Etihad Airways EY 462. And then Melbourne to Sydney Virgin Australia VA-819. I am contacting both the Airlines and Airport from Day i have arrived still not able to locate or find my bag I am here to see my sister who just had a baby we have been to airport Multiple times with a newborn baby. I am writing to you to help me find the bag I will be attaching to my boarding pass and the reference number of the complaint I have raised with Virgin Australia. The bag is camouflage printed. Passenger Details: Name: Bisma Zaib Flight number: EY462/VA819 PNR:BPZUYT Virgin Australia Complaint Reference: Sydva89484
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AMMARA : I traveled from Lahore to Sydney on 26 th jan 2023 I had transit in Melbourne and has to collect all my luggage from Melbourne and then reload them for domestic airline. I have told on Melbourne airport that my bags hasnt arrived yet and they will them to Sydney, it’s been 4 days I didn’t got any news of them Hi there. Sorry to hear this and we hope you have received your bags by now. If not, you can track your bag through the following link: www.worldtracer.aero/filedsp/ey.htm ... . In case you need to speak to our Baggage Team, you can call the team on the numbers listed here www.etihad.com/en-ae/help/delayed-baggag... Thank you. *Ann
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I traveled from Lahore to Sydney on 26 th jan 2023 I had transit in Melbourne and has to collect all my luggage from Melbourne and then reload them for domestic airline. I have told on Melbourne airport that my bags hasnt arrived yet and they will them to Sydney, it’s been 4 days I didn’t got any news of them
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Hi, I am worried about missing my 4 baggages. DAC airport unfortunately gave the baggage tag to AUH. But my final destination was in Manchester airport. My 4 luggages are in Abu Dhabi at this moment, DAC airport has confirmed that. Can you help me to find out my 4 baggages Please. I have got baggage tag no 👇 0 3L 036747, 036751, 036755, 036756. Find out my 4 baggages please and send it in Manchester airport please please 🙏 Regards Monisha Paul +4407459491974 monishapaul@ymail.com
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Nassim : Hello, i am a working student and i want to use the promo code STU 10. A student in my case has he already used the code and what papers were requested at the airport. Is it fast or they ask for a lot of papers and it’s complicated? Hi there. Students must present valid student identification (ID card or university acceptance letter) at the airport check-in counter on day of departure. Failure to provide valid student identification if requested may result in the ticket being forfeited and a new ticket at the applicable fare on day of departure being required for travel. Please visit the link here for more details :www.etihad.com/en/book/special-offers/pr... *Ann
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Hello, i am a working student and i want to use the promo code STU 10. A student in my case has he already used the code and what papers were requested at the airport. Is it fast or they ask for a lot of papers and it’s complicated?
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Has anyone had their flight from Cairo to Melbourne cancelled on 4th October? Have received an email to let me know but very disappointed with the level of service and lack of a solution. Ultimately, seems like I’m stranded in Egypt or need to fork out $10000 for a flight home
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Guest : I flew Etihad from Chicago to Abu Dabi then to Sydney. Starting on August 8. No bag delivered since then. Filed online baggage claim on their site but they returned no confirmation number and simply stat ed they would respond within 72 hours. No response for over 2 weeks. Customer service no help Hi there, sorry to hear that you didn't receive your bag yet. For latest status of the tracing, please visit our website :www.worldtracer.aero/filedsp/ey.htm ... . Alternatively, you may reach out to the team via: bit.ly/baggageclaimsForm and they will assist you further. *Ann
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My family flew from Abu Dhabi to Chicago on Aug-8th flight and our luggage is delayed. I went to Ohare airport and found out there are multiple people from different days waiting for their luggage. Did anyone get their luggage? Etihad customer service is worst, i have filed my complaint the US dept of transportation and wondering how do we get media involved.
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Guest : Subashini Muraliraj : I flew from Abu Dhabi to Chicago and reached on 8th August 2022. The luggage is delayed and we completed the form in the airport as per the guidance of the staff. But the reference number given by them ORDEY15235 is not showing as “ No Matching records found” in the world tracer website. Who can help confirm to confirm the status and if this claim is registered? I have to Tirunelveli back to India in 1 week , I am here for my son’s college admission.. what if the bags does not come until then ? Anyone please help with details .. DID YOU GOT YOUR LUGGAGE ? Guest2 : Guest : Delayed luggage on etihad flight from abu dhabi to Melbourne. Filed the PIR immediately at the Melbourne airport. It's been 7 days no answer about my delayed baggage and no compensation despite several email. Very pathetic service and so stressful as they keep their customers waiting and waiting I am also on day 2 of no bags and no compensation from Abu Dhabi to Melbourne and the fact that I flew business class seems lost on them. I was told that it would be between 28 and 35 days for them to respond. The tracking number for my back (filed at the airport) has turned up nothing. If anyone knows of methods that we as consumers can use to start a campaign against Etihad, I am willing to work at helping. Hi did you receiv your bags yet?
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Subashini Muraliraj : I flew from Abu Dhabi to Chicago and reached on 8th August 2022. The luggage is delayed and we completed the form in the airport as per the guidance of the staff. But the reference number given by them ORDEY15235 is not showing as “ No Matching records found” in the world tracer website. Who can help confirm to confirm the status and if this claim is registered? I have to Tirunelveli back to India in 1 week , I am here for my son’s college admission.. what if the bags does not come until then ? Anyone please help with details .. DID YOU GOT YOUR LUGGAGE ?
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I flew from Abu Dhabi to Chicago and reached on 8th August 2022. The luggage is delayed and we completed the form in the airport as per the guidance of the staff. But the reference number given by them ORDEY15235 is not showing as “ No Matching records found” in the world tracer website. Who can help confirm to confirm the status and if this claim is registered? I have to Tirunelveli back to India in 1 week , I am here for my son’s college admission.. what if the bags does not come until then ? Anyone please help with details ..
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There is a desk outside airport aya arafat : i arrived yesterday early morning and haven't received my luggage no response from etihad what so ever no office for etihad in Islamabad i contacted them on messenger and they say someone will call you asap (that was yesterday) and they never call.
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i arrived yesterday early morning and haven't received my luggage no response from etihad what so ever no office for etihad in Islamabad i contacted them on messenger and they say someone will call you asap (that was yesterday) and they never call.
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I traveled from Heathrow to Isb(Pakistan) with 2 stop overs & have a bag missing containing all necessary items/health for myself & kids. Have tried to contact current airport airline office but they say bag not on system. Anyone please help as I really need bag my kids are crying
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My luggage was left in Abu Dhabi during connecting flight to Toronto on 03.08. I received the update that the luggage was sent to Toronto on 04.08, however it is now lost in Toronto...please assist with finding it 8607EY033602 , reference YYZEY14092
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Guest : Delayed luggage on etihad flight from abu dhabi to Melbourne. Filed the PIR immediately at the Melbourne airport. It's been 7 days no answer about my delayed baggage and no compensation despite several email. Very pathetic service and so stressful as they keep their customers waiting and waiting I am also on day 2 of no bags and no compensation from Abu Dhabi to Melbourne and the fact that I flew business class seems lost on them. I was told that it would be between 28 and 35 days for them to respond. The tracking number for my back (filed at the airport) has turned up nothing. If anyone knows of methods that we as consumers can use to start a campaign against Etihad, I am willing to work at helping.
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Flew with Etihad from Ko-Samui to Madrid on 8th July with stops in Bangkok and Abu-dhabi Baggage lost in Bangkok., it has now been 13 days and still no baggage even if it seems it is in Madrid airport days the bag tracing page. Not sure if it can even be trusted. Several mails to Etihad, no answers!!!! How profesional and customer caring. Let’s see if an Etihad employee reads this post and is willing to help Ref file is MADEY10213
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I have traveled madrid to banglore via abu dabi by etihad when i saw my luggage the lock was broken and my newly purchased watch cost 200 usd is missing. someone open the baggage and taken my new watch. in this situation what should we do very worst Airline dont trust on them the item in the luggage they will take if expensive such bad thing
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My baggage was delayed my full holiday as result of labeling error.I I was 13 days on holiday with nothing.the etihad was not able to located my baggage. On return flight a lady on Heathrow Airport was able to located my baggage in abu Dhabi and it took another 6 days to return it back to me.The compensation from etihad was offer to me 120 dollars.I found this unbelievable, they delay my Baggage (labelingberror of etihad staff) and offer me less then 10dollas a day,are they expected me to walk there naked? I contacted facebook, live chat and guest relations regarding the refund policy and how was this calculated, but nobody directly answered to me,they only say to contact diffrent party .....Does anybody know the baggage refund policy for ethiad?
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My relative Dr. G George arrived in Heathrow on Etihad EY 25 but someone mistakenly took her cabin luggage with all her original certificates. She came to the UK to prepare and write PLAB. She was on seat 34 B.
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Guest : Delayed luggage on etihad flight from abu dhabi to Melbourne. Filed the PIR immediately at the Melbourne airport. It's been 7 days no answer about my delayed baggage and no compensation despite several email. Very pathetic service and so stressful as they keep their customers waiting and waiting Did you get your bag back eventually? My luggage has been delayed on that same route 5 days ago. Thanks in advance
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I am waiting on a confirmation email to be sent confirming my refund, I was told multiple times Etihad will send through an email. I have been ringing almost every day and who says they have sent an internal email requesting for my confirmation email to be sent and who says Etihad don't send out confirmation emails. Mind you I was originally told in April my refund had been approved only to wait 35 days ring up Etihad and was told it hadn't been approved. I am sick of calling up and being told different things after being lied to so many times!
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Delayed luggage on etihad flight from abu dhabi to Melbourne. Filed the PIR immediately at the Melbourne airport. It's been 7 days no answer about my delayed baggage and no compensation despite several email. Very pathetic service and so stressful as they keep their customers waiting and waiting
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Flew from Kuala Lumpur to Heathrow with a 4 hours layover in Abu Dhabi. Etihad lost my luggage, it's been 2 days no update from the airline at all. Filed my report and the online system just says it is still tracing, spoke to their useless customer service that just asked me to check the status at the website again. Now reading all these comments starting to get worried I'm never seeing my luggage again. Never flying Etihad again.
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Abbas, Syed Muhammad Haider : Etihad Airways reference: 211130681318 Date: 4/8/2022 2:40 PM My luggage was damaged by the airline in November 2021. Ever since I had been fighting to get reimbursement but to no avail. The airline offered me USD 50 as compensation which I agreed as a last resort. Now they have started to send me automatic reply every time I share my bank details stating to provide IBAN number of my account which I already have 4 times but to no avail. The airline is falling so low. Unimaginable attitude to linger on such a petty claim. What a shame. Seriously. Abbas, Syed Muhammad Haider : Etihad Airways reference: 211130681318 Date: 4/8/2022 2:40 PM My luggage was damaged by the airline in November 2021. Ever since I had been fighting to get reimbursement but to no avail. The airline offered me USD 50 as compensation which I agreed as a last resort. Now they have started to send me automatic reply every time I share my bank details stating to provide IBAN number of my account which I already have 4 times but to no avail. The airline is falling so low. Unimaginable attitude to linger on such a petty claim. What a shame. Seriously. Hi Abbas, could you please contact us via Facebook or TwitterHelp? So we can retrieve your case and assist you further? Thank you. *Zoe
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Kumar : Etihad Airways keeps you in suspense up to the last minute about your bid to upgrade to business class. And by that time you also have lost the chance to select a preferred seat as they may all be taken. Payment for preferred seat is not refundable so if your bid to upgrade is accepted you lose the amount paid for preferred seats. This is really frustrating. Is there a solution? Hi Kumar, we are so sorry to hear your disappointment. As per the terms and conditions of the preferred seat that is nonrefunable.Please find more details on our website. Thank you. *Zoe
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Etihad Airways keeps you in suspense up to the last minute about your bid to upgrade to business class. And by that time you also have lost the chance to select a preferred seat as they may all be taken. Payment for preferred seat is not refundable so if your bid to upgrade is accepted you lose the amount paid for preferred seats. This is really frustrating. Is there a solution?
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Don’t worry about it. If cannot do the verified to fly online and get the boarding passes you can always do it in the counters at the airport. The ask you to show them the documentation and they will issue the boarding passes for you. I was worried like you in my first flight and it was only took a bit of extra time at the airport, but nothing major. David Harper : Guest : Anyone else had issues with the “verified to fly” link not working properly and just taking you to a blank page with no information on it? I can’t upload my PCR test in advance and therefore can’t get my boarding card. Will this stop me from flying? Yes, I am having the same issue - blank page - very frustrating.
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Guest : Anyone else had issues with the “verified to fly” link not working properly and just taking you to a blank page with no information on it? I can’t upload my PCR test in advance and therefore can’t get my boarding card. Will this stop me from flying? Yes, I am having the same issue - blank page - very frustrating.
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Etihad Airways reference: 211130681318 Date: 4/8/2022 2:40 PM My luggage was damaged by the airline in November 2021. Ever since I had been fighting to get reimbursement but to no avail. The airline offered me USD 50 as compensation which I agreed as a last resort. Now they have started to send me automatic reply every time I share my bank details stating to provide IBAN number of my account which I already have 4 times but to no avail. The airline is falling so low. Unimaginable attitude to linger on such a petty claim. What a shame. Seriously.
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You can go to etihad website and you will find lost luggage and select the airport of origin ,it will show to you the number of the relevant team
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I was traveling from Cairo to Mumbai via Abu Dhabi on the 29th of March, 2022. Etihad airways lost two of my bags- instead I received a stranger’s bags with my name tag on it. I have been trying to contact Etihad on all the customer service numbers available online, neither are they answering nor have they updated the tracking on my situation. This is ridiculous. It has already been two days and I need my luggage. How do I contact the airline?
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I travelled from Chicago ord to bengaluru on March 27 via Abudhabi and lost 1 missing baggage and filed PIR at bengaluru airport but no file reference number was provided. How to track the lost luggage
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Useless FB process in my opinion worst airlines ever with rude staff, missing or stolen bags, worst communication and no one there really cares To track a missing bag after 20 days they asked me to complete online FB form not sure how they are related but anyway and after completing it they kindly said they will get back to me in 28 days. God bless them
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Etihad closed their missing luggage call center due to Covid with no alternative. Again, they do not care it is miracle that covid impacted the missing baggage claim center but not any of their sales lines or app. Covid is selective!
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filed a delayed/ missing baggage file on 3rd of March 2022 and till date despite of several attempts to follow up I did not receive any update from Etihad not even one call or email advising the status or next steps. It is horrible experience very time consuming and pure * of time and energy with zero customer respect or caring. Would you please advise what is next? What is the status? I do believe that this is 100% due to Etihad employee mistake and not accident. Etihad staff is fully responsible for losing this bag by placing the tag to a wrong bag. Etihad closed their missing luggage call center due to Covid with no alternative. Again, they do not care it is miracle that covid impacted the missing baggage claim center but not any of their sales lines or app. Covid is selective! Etihad do not care I connected with Etihad social media team who were very unfriendly and advised to complete an online FB form on the Etihad website. In 2022 the FB form can not be filled via mobile or ipad (as per the social media team) !! screenshots available upon request. As a customer I do not understand how to follow up on a claim by filling FB form?!! How to get update on a system case by filling online form? Seems that Etihad do not understand the difference between FB and getting updates on open case or claim. FB forms customers complete to share good or bad experience (food was nice, chair not comfortable) how it can be used to get update on missing bag Pure * of time I tried the online tracking site (a friend told me about it ) and after 16 days it is blank. Not even single update there. I completed contact airlines twice and did not receive any FB I tried to call Etihad call center general twice. Once on 17 March the agent Tooke my ref number, last name, checked online and told me that he sent a follow up and someone will contact me within 48 hours but of course it did not happen. Again, on 21 March call lasted for 59 minutes and it was very awkward as the agent was trying to tell me he does not know with whom I can follow up and there is nothing he can do to help and he does not know whom should I contact to follow up with! Which is logically very strange Pure * of time It will not kill you or make your profit less if you show customers some respect with at least on single email with ref number or email to let them know that you are working on it, expected time frame, what is next. While you make sure the booking experience is flowless everything from there goes down. What a shame !. My suffering started at the airport when I found out that I got a bag which is not mine and my bag was missing an Etihad help employee Tooke me to the officer who sent us to the Etihad departure counter for some reason (20 minutes walking and going one floor up). The employee there was vey rude shouting to everyone and asked me to complete a form when I asked her for a pen she said I do not have go find one then after insisting she gave me a broken pen which looks like she collected from garbage. Then she asked me to wait for some one to take me back to the security officer after waiting I had to go back again all the way. I told the Etihad help man who was taking me back to the officer that I just landed and will not be able to walk all this long distance again and if there is a car or something we can take he said now. then were able to go inside to meet another Etihad unfriendly rude employee to drop the wrong bag and the form. Then I was taken to another counter to look for my bag and . I end up leaving airport at 11 PM . your team was very unfriendly, not caring and unhelpful and till now I do not understand why I went all the way to the departure customer care counter to collect a paper and drop at the arrival missing luggage counter!
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Guest : Hey, we booked our flight with Etihad Airlanes. We also booked our stay in a hotel in Abu Dhabi with Etihad Holidays. Almost 2 weeks later now, we did not have a confirmation. We do find the amount on our Mastercard bill. We received by mail, just after our booking, a reference number. I can not find anything about the booking with that number. Hi there. Have a look on our website to check if the Verify to Fly service is available for your flight: www.etihad.com/en-ae/manage/verified-to-... However, it's not mandatory to use this service. Please make sure that you have all the required documents when you are at the airport. Our check-in agents will review them and you will be cleared to fly subject to that. Thanks. *Ann
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Guest : Hey, we booked our flight with Etihad Airlanes. We also booked our stay in a hotel in Abu Dhabi with Etihad Holidays. Almost 2 weeks later now, we did not have a confirmation. We do find the amount on our Mastercard bill. We received by mail, just after our booking, a reference number. I can not find anything about the booking with that number. Hi there, please get in touch with our Contact Centre on the numbers available on this link: www.etihad.com/en/help/contact-us ... and a member of our Reservations Team shall assist you further. Thanks. *Ann
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Hey, we booked our flight with Etihad Airlanes. We also booked our stay in a hotel in Abu Dhabi with Etihad Holidays. Almost 2 weeks later now, we did not have a confirmation. We do find the amount on our Mastercard bill. We received by mail, just after our booking, a reference number. I can not find anything about the booking with that number.
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Anyone else had issues with the “verified to fly” link not working properly and just taking you to a blank page with no information on it? I can’t upload my PCR test in advance and therefore can’t get my boarding card. Will this stop me from flying?
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Hey, I’m writing on the behalf of my Dad, He fly with Etihad on Monday 21 of February, But unfortunately he didn’t get his 1 Bag(luggage) He filled a complaint form on the airport that 1 Bag is missing. Now its been a 5th day but still when i searched for Baggages delayed the result showing Tracing is continue..The Etihad authorities should take serious note on such irresponsible service. Can anyone could guide what to do next, How much time they will take to recover the luggage..?
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It is really very deplorable and shocking that it has been 6 days after my arrival and I have not received any communication from Etihad about my lost baggage It seems that Etihad do not have any responsibility for passenger luggage. This is not the first time this has happened to me of lost luggage. As a business class passenger, I could expect at least a communication from Etihad, but it seems that it is the passengers' duty to find the luggage I think It's time we start a forum to discuss the deplorable service that Etihad is providing to passengers. I have tried to call the local office for assistance … that is even not reachable, no one picks up the phone. If this is the level of service that we get, why will passengers advocate to tell others to fly Etihad? I opened a feedback case. There also was no response except for the receipt of the case. It take 28 days to get back to the passenger about the complaint IT'S SHOCKING IT DEPLORABLE I am sorry that I travelled with Etihad and have to go through such pain. I am sure there are others who are having similar issue
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Sam : Hi, I am travelling from Bengaluru to Toronto and transit is in Abu Dhabi. What are the covid test requirement in Bengaluru before I board the flight? Is test need to be taken within 6 hrs of departure at Airport or I can take 48 hrs before? Sam : Hi, I am travelling from Bengaluru to Toronto and transit is in Abu Dhabi. What are the covid test requirement in Bengaluru before I board the flight? Is test need to be taken within 6 hrs of departure at Airport or I can take 48 hrs before?
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Sam : Hi, I am travelling from Bengaluru to Toronto and transit is in Abu Dhabi. What are the covid test requirement in Bengaluru before I board the flight? Is test need to be taken within 6 hrs of departure at Airport or I can take 48 hrs before? It was 6 hours before departure and test need to be taken at airport.
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Hi, I am travelling from Bengaluru to Toronto and transit is in Abu Dhabi. What are the covid test requirement in Bengaluru before I board the flight? Is test need to be taken within 6 hrs of departure at Airport or I can take 48 hrs before?
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Hi I am transiting through Abu Dhabi, my final destination is Mumbai from Manchester.. will I be tested upon landing at Abu Dhabi airport, has anyone experienced this ?
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Hi, We flew from JFK to Hyderabad on Jan 4th 2022. Had horrible experience with luggage check-in. None of the employees are trained properly of the check-in process, they let us wait for almost one hour at the luggage check in counter since the employee was struggling with what to do and doing so many mistakes. They printed a wrong luggage sticker at the airport and now our luggage didn't arrive yet, It's been four days already. I think Its a regular thing for them. I never recommend flying Etihad. NEVER!!!
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Hello, I travelled to Dublin from Ahmedabad via Abudhabi through Etihad on 18 th December. My one luggage bag is missing and haven't been found yet. I have contacted the airline every day since then but always got the same answer - we are tressing. what should I do? I have also emailed Etihad for missing baggage but still no response.can you please help me to locate my luggage.
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Hi, I'll be travelling from Ahmedabad to Toronto via Abu Dhabi. Layover in Abu Dhabi is 3 hours 25 minutes. Is this enough to get the PCR test done and board the connecting flight?
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Hello, I will be soon travelling to Thailand with my 1-year old baby. Since 16 December, Thailand has eased the requirements for babies, so from this date on, children under 6 are no longer required to have a pre-arrival PCR test, they will have saliva test after landing. This information is not updated at Etihad webpage, so now I do not know whether my baby also has to take the pre-arrival PCR test or no. Anyone here who travelled with a baby to advise?
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Hi, I am travelling to Abu Dhabi latter this week. I will be staying for a week. I have a visa. Kids ICA approval came through but I still cant get them registered on Al Hosn app. My ICA approval hasn't come at all (applied on Friday). Is this delay normal from ICA? Whom can I get in touch with? Thanks
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I travelled from Mumbai to Madrid via Abu Dhabi on 11-12-21. Both my checked in baggages didn’t come to Madrid. Today i received only one bag from the Ground Force guys. With delivery of only one baggage my tracking access is now closed. Sent a mail to Etihad baggage dept. No response. Any help?
My husband lost his smaller baggage last night on his flight from Manila to Dhaka. He was only able to retrieve the smaller baggage. We already informed the airlines but haven't heard from them.
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