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HOME ⇒ Airline and Airport Discussion Forum ⇒ Etihad Airways


Etihad Airways Discussion

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04 May 2020 02:05:00 EtihadHelp

Guest : Hi. I've been waiting for my claim almost a month but still not refund. My reference is is Ref. 761960. Hope u refund this ASAP. Hi there, we can see our Baggage Claims team have sent you an email on 30th Apr. Please allow some time for the team to get back to you with an update. Thank you. *Zoe

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26 April 2020 04:04:00 EtihadHelp

Guest : Hi. I've been waiting for my claim almost a month but still not refund. My reference is is Ref. 761960. Hope u refund this ASAP. Hi there, sorry to hear about the wait. I'll chase it up and have your case officer contact you directly. Thank you. *Ari

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11 April 2020 08:04:00 Guest

Hi. I've been waiting for my claim almost a month but still not refund. My reference is is Ref. 761960. Hope u refund this ASAP.

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30 March 2020 07:03:00 Guest

Hello Etihad Help and& Team, You should be ashamed of your work since it been months and still no response and promised words.All are gone * . False statements that going to credit to account and later sending a check to US Address. Nothing. Now completely shut off the correspondence. BIG SHAME SHAME.. @#@# As this whole world is going through this difficult situation and miseries and Airline Industry doomed.. Are u all still awake and stick up to the earlier commitments. BTW, The responsible person is not doing the Job and world should know that. Shame on you guys. Now wake up and do the payment at the earliest. EtihadHelp : Leena Korott : Hi, I don't understand why Etihad authorities not paying an approved baggage claim and keep on delaying a payment. See below message and it is going to be one month from the promised date still no answer. I am sending emails but no response at all. No idea what is going on.. I need an update and do the payment at the earliest. ***** Subject: Etihad Airways [RQID:750366] 750366 Date 27 January 2020 Dear Ms. Korott, I wish to advise your file has been submitted for payment today. The amount will reflect in your account within 14 working days from submission date. Thank you. Sincerely, ***** Baggage Claims Etihad Airways PO Box:35566, Abu Dhabi United Arab Emirates Hi there. I have checked your case and can see that the team is looking into it. We would kindly ask you to remove or edit this review as it contains the personal information of our case officer. Thank you. *Sky

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19 March 2020 06:03:00 Guest

Dear Etihad, I traveled FRom Sydney to Erevan on 14/03/2020 and checked my luggage til the final destination, however the luggage has not arrived. When i called the airport i was told that the Baggage was taken out in Moscow airport and registered as unclaimed. Now it is registered to be sent to Armenia, Yerevan, but i was given no further information. Etihad office in Erevan is now closed due to state emergency and I can not contact anyone to see what is going on. I have essentials and my medications in the luggage. Moscow airport is not answering the calls and there is no progress in the file when i check through world tracer. Baggage claim number is EVNS719227 Regards, Artur

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29 February 2020 10:02:00 EtihadHelp

Leena Korott : Hi, I don't understand why Etihad authorities not paying an approved baggage claim and keep on delaying a payment. See below message and it is going to be one month from the promised date still no answer. I am sending emails but no response at all. No idea what is going on.. I need an update and do the payment at the earliest. ***** Subject: Etihad Airways [RQID:750366] 750366 Date 27 January 2020 Dear Ms. Korott, I wish to advise your file has been submitted for payment today. The amount will reflect in your account within 14 working days from submission date. Thank you. Sincerely, Rhizlan Soussi Baggage Claims Etihad Airways PO Box:35566, Abu Dhabi United Arab Emirates Hi there. I have checked your case and can see that the team is looking into it. We would kindly ask you to remove or edit this review as it contains the personal information of our case officer. Thank you. *Sky

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29 February 2020 10:02:00 EtihadHelp

Guest : Hi We are traveling Chicago to Chennai via abu athbi feb19 , one of ur bag is missing Hi there, please send us a private message on Facebook or Twitter if you are still in need of assistance. *Sky

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27 February 2020 06:02:00 Leena Korott

Hi, I don't understand why Etihad authorities not paying an approved baggage claim and keep on delaying a payment. See below message and it is going to be one month from the promised date still no answer. I am sending emails but no response at all. No idea what is going on.. I need an update and do the payment at the earliest. ***** Subject: Etihad Airways [RQID:750366] 750366 Date 27 January 2020 Dear Ms. Korott, I wish to advise your file has been submitted for payment today. The amount will reflect in your account within 14 working days from submission date. Thank you. Sincerely, Rhizlan Soussi Baggage Claims Etihad Airways PO Box:35566, Abu Dhabi United Arab Emirates

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24 February 2020 12:02:00 Guest

Hi We are traveling Chicago to Chennai via abu athbi feb19 , one of ur bag is missing

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31 January 2020 08:01:00 EtihadHelp

Guest : Hi I was travelling fr om Ahmedabad to toronto via Abu dhabi on 22nd Jan and arriving toronto on 24th Jan. Etihad flight states my baggage is missing and is under tracing but I am wondering how come even after four days they cant help me with wh ere my baggage is and when will it arrive. I want to know it as we have our valuables and important apparels and documents inside the bag. Thanks Dear Guest, I am very sorry to hear about your bag, and I hope you're reunited with it already. If you need any assistance, please send us a private message on our Facebook or Twitter channel and we will do our best to help. Thank you. *Ari

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28 January 2020 10:01:00 Guest

Hi I was travelling fr om Ahmedabad to toronto via Abu dhabi on 22nd Jan and arriving toronto on 24th Jan. Etihad flight states my baggage is missing and is under tracing but I am wondering how come even after four days they cant help me with wh ere my baggage is and when will it arrive. I want to know it as we have our valuables and important apparels and documents inside the bag. Thanks

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25 January 2020 01:01:00 Guest

Guest : Hi I submitted a Baggage Claim online with reference no: COKEY25425 for delayed baggage on 13th Dec 2019. But I've not heard from Etihad team even after 1.5 months Guest : Dear Guest, please contact our Baggage Claims Team directly via email: baggageclaims@etihad.ae *Rose

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25 January 2020 11:01:00 Guest

Hi I submitted a Baggage Claim online with reference no: COKEY25425 for delayed baggage on 13th Dec 2019. But I've not heard from Etihad team even after 1.5 months

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16 January 2020 04:01:00 EtihadHelp

Surendra : Hi, This is surendra gaddipati and recently 2 days back travel on eithad airways from MAA to JFK . it was the wrost experience and mainly i lost my item that is IPAD PRO 128GB and damaged baggage also . This is Confirmation Number: RSAUBZ. So , i am requesting please review and return my item and pay the damage of bag. Thanks Surendra G surendragaddipati457@gmail.com 989-423-8318 Hi Surendra. On which flight have you lost your Ipad? If it was the one arriving into Abu Dhabi, please fill out the lost and found form on our website, so our team can check it for you. Have you reported the baggage damage upon arrival at the airport, and have you received a reference number for it? If not, please fill out the damaged baggage form on the website within 7 days of your arrival, for further assistance. *Sky

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16 January 2020 04:01:00 EtihadHelp

Syahirah : Hi. I travelled from London Heathrow to Kuala Lumpur with a connecting flight in Abu Dhabi on 5th January and arrived on 6th January. My baggage cover is missing and there was a damage and broken at the bottom of my suitcase. I issued this matter in Kuala Lumpur Airport and received was this number KULEY30697. I filled the form on the baggage claim etihad website and what else should I do? Should I just wait? I need to buy a new luggage ASAP. Hi Syahirah, if you have already filed your claim online, please wait until the Baggage Team gets in touch with you. If you need to buy a new luggage, I would suggest keeping the receipt and sending it to the Baggage Team, however I am not sure if they will be able to reimburse you the whole amount of the new bag. *Sky

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15 January 2020 02:01:00 Surendra

Hi, This is surendra gaddipati and recently 2 days back travel on eithad airways from MAA to JFK . it was the wrost experience and mainly i lost my item that is IPAD PRO 128GB and damaged baggage also . This is Confirmation Number: RSAUBZ. So , i am requesting please review and return my item and pay the damage of bag. Thanks Surendra G surendragaddipati457@gmail.com 989-423-8318

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11 January 2020 04:01:00 Syahirah

Hi. I travelled from London Heathrow to Kuala Lumpur with a connecting flight in Abu Dhabi on 5th January and arrived on 6th January. My baggage cover is missing and there was a damage and broken at the bottom of my suitcase. I issued this matter in Kuala Lumpur Airport and received was this number KULEY30697. I filled the form on the baggage claim etihad website and what else should I do? Should I just wait? I need to buy a new luggage ASAP.

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25 December 2019 06:12:00 EtihadHelp

SHARIHA FATIMA : Misses baggage Hi Shariha, please follow the instrucstions on our website here www.etihad.com/en-ae/help/delayed-baggag... for further assistance. Thank you. *Ari

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25 December 2019 06:12:00 EtihadHelp

Guest : Hi i Traveled from Nigeria to Indonesia and on my point of arrival my bag was lost..which i reported to the airport management and i was given a form to fill and after that i was email from this email baggageclaims@etihad.ae that every measure is been taking to recover my bah which i was also told to wait for 14 days but till now i have not received any message again from the claim department after providing all the information which was requested from me. am writing this now because i have a lot of things which are much important to me and i demand an urgent response. Hi there, I am sorry to read what happened. Please send us more details via Facebook Messenger or Twitter DM, and we will look into this for you. Thank you. *Ari

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23 December 2019 01:12:00 Diop William

Hi i Traveled from Nigeria to Indonesia and on my point of arrival my bag was lost..which i reported to the airport management and i was given a form to fill and after that i was email from this email baggageclaims@etihad.ae that every measure is been taking to recover my bah which i was also told to wait for 14 days but till now i have not received any message again from the claim department after providing all the information which was requested from me. am writing this now because i have a lot of things which are much important to me and i demand an urgent response.

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07 December 2019 09:12:00 EtihadHelp

Digamber Parab : How can file PIR for delay in baggage Hi there, please get in touch with our Baggage Claims Team directly via email: baggageclaims@etihad.ae *Rose

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07 December 2019 09:12:00 EtihadHelp

Guest : I Travelled with Etihad on 19/November to final Destination Abu Dhabi , After Receiving my Luggage Bag I Notice its Break/ damaged I Have Approached Airport claim Office same time and Informed them about Incident and Received Reference number for Same AUHEY95026. After 2 weeks I Called 02 5112170 for Follow-up about my claim , The Customer Executive Inform Me due To Technical Error from system please Send all the Documents Again and wait again for 14 days to Investigate and Provide me another REF no RQID 751776, there Is Lack of Transparency & Coordination Issue among staff due to Which Traveler has to Suffer, Regards Abid sabidbadru_18@yahoo.com Hi Abid, I can see that your baggage claim is currently being investigated by our Baggage Claims Team. They will contact you directly via email once this has been completed. *Rose

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05 December 2019 11:12:00 Digamber Parab

How can file PIR for delay in baggage

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05 December 2019 08:12:00 Guest

I Travelled with Etihad on 19/November to final Destination Abu Dhabi , After Receiving my Luggage Bag I Notice its Break/ damaged I Have Approached Airport claim Office same time and Informed them about Incident and Received Reference number for Same AUHEY95026. After 2 weeks I Called 02 5112170 for Follow-up about my claim , The Customer Executive Inform Me due To Technical Error from system please Send all the Documents Again and wait again for 14 days to Investigate and Provide me another REF no RQID 751776, there Is Lack of Transparency & Coordination Issue among staff due to Which Traveler has to Suffer, Regards Abid sabidbadru_18@yahoo.com

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29 November 2019 07:11:00 EtihadHelp

Guest : I travelled with Etihad Airways on Oct 26 2019, from Chicago ORD to Kochi COK, via AbuDhabi AUH. I didnt receive my bags when I reached Kochi. After 3 days, I received my first bad. After 2 more days, I received my 2nd bag. But I was missing my laptop and few other valuables from the second bag. I have had a very bad experience with this. I have been in the US for the past 19 years and have travelled multiple times. But I have never had such a bad baggage experience. I have filed a claim with Etihad, as my laptop is really expensive. My file claim number is COKEY11503. Could someone please let me know what the update is on the claim? Hi there, please get in touch with our Baggage Claims Team directly via email: baggageclaims@etihad.ae *Rose

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23 November 2019 05:11:00 Guest

I travelled with Etihad Airways on Oct 26 2019, from Chicago ORD to Kochi COK, via AbuDhabi AUH. I didnt receive my bags when I reached Kochi. After 3 days, I received my first bad. After 2 more days, I received my 2nd bag. But I was missing my laptop and few other valuables from the second bag. I have had a very bad experience with this. I have been in the US for the past 19 years and have travelled multiple times. But I have never had such a bad baggage experience. I have filed a claim with Etihad, as my laptop is really expensive. My file claim number is COKEY11503. Could someone please let me know what the update is on the claim?

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23 November 2019 08:11:00 Emediong

I travelled with Etihad airways via a connecting flight using EgyptAir from Abuja to Egypt then Etihad airways from Egypt to dubai and finally to China.On 10nov 2019 I arrived in China and still haven't received one of my box up till date.they keep telling me that they are tracing and tracing but up to now no useful information. I am a student and I have important things in that bag that I use.File reference number:PEKEY24154

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06 November 2019 01:11:00 EtihadHelp

Popoola Samson olanrewaju : I I travelled on Etihad EY 4096, EY 642 and EY 097 on oct 16 arrived on 17 , from Lusaka Zambia, to turkey . When I reach turkey one out of my bags hadnt reached. I tried contacting Etihad baggage services and they have not been able to track it,. Up to this moments and am a student all my useful things are in the bags please help me out , this is my references number AHL ISTEY17584 Hello Popoola, I'm sorry to hear about your baggage. If a bag cannot be found after 21 days, it will be declared lost. Please email the following details to baggageclaims@etihad.ae: Delayed baggage reference (PIR) ISTEY17584 E-ticket Passport copy Boarding pass Bag purchase receipt Baggage tag receipt(s) Please note that you can only send up to three files at a time, in .jpg or .pdf format, and the total size of the email must not exceed 4MB. If you need to send more than one email, please always include your file reference number. The Baggage Claims Team will contact you regarding compensation. *Isi

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04 November 2019 04:11:00 Popoola Samson olanrewaju

I I travelled on Etihad EY 4096, EY 642 and EY 097 on oct 16 arrived on 17 , from Lusaka Zambia, to turkey . When I reach turkey one out of my bags hadnt reached. I tried contacting Etihad baggage services and they have not been able to track it,. Up to this moments and am a student all my useful things are in the bags please help me out , this is my references number AHL ISTEY17584

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29 October 2019 09:10:00 EtihadHelp

Guest : I travelled on Ethihad EY 150 on oct 26. When I reached Kochi, my 2 bags hadnt reached. I tried contacting Ethihad baggage services and they have not been able to track it Hello, I'm sorry to hear about your delayed baggage. Have you reported your baggage delayed when you arrived in Kochi? If so, please send me the PIR file reference number you received. It should look like COKEY12345. *Isi

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29 October 2019 04:10:00 Guest

I travelled on Ethihad EY 150 on oct 26. When I reached Kochi, my 2 bags hadnt reached. I tried contacting Ethihad baggage services and they have not been able to track it

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27 October 2019 07:10:00 Guest

Yes, i have now received an offer. I will consider the case closed. thank you.

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26 October 2019 08:10:00 EtihadHelp

Guest : EtihadHelp : Guest : EtihadHelp : Guest : EtihadHelp : Guest : hello, i have submitted a claim for damaged luggage, within the 7 days required for a damaged music instrument which i have had to pay for its repair and still waiting to hear back from Etihad. It has now been over 1 month since i submitted the claim and i have not received any more information about when my claim will be processed. meanwhile I have had to pay for the repair with my credit card and I need this reimbursed. i have sent 3 emails to baggeclaims to follow up and i get no replies at all. it is ridiculous to have to resort to a message board for this, I find it most unprofessional. This is my claim number RQID:739181 maybe someone will respond? Hello Siu, thanks for getting in touch with us. I can see that your case is currently under review with our baggage claims team. Cases can take up to 21 working days to close, depending on the length of investigation. Please be assured that the team will be in touch with you as soon as they can. Thanks for your patience. *Nic Hello Nic, it has been 6 weeks since our flight, 5 since I submitted our claim, so I think we have gone beyond the 21 working day timeline? Furthermore, it would be helpful if I got a reply saying what the timelines are and if the "investigation" takes longer than that, for me to get notifications/updates? I find it not helpful for me to send emails asking for updates and not to get any acknowledgement or response. At least i get a response on this platform. Siu I can see that your case was created 24 September. 21 working days will finish by the end of this week. If you haven't had a response by then, you can let us know and we will follow up for you. *Isi Hi, we arrived on the 7th of September, i contacted the Etihad customer service about this case on the 9th September and I submitted the full claim on the 14th September - within 7 days of arrival. Today I got an email saying my claim has been refused because I did not meet the 7 day timeline? I got this reply 37 days after submitting my claim. This is beyond ridiculous. I can see that the latest email is assigned to the case officer, who will double check on that again. Please continue liaising with the officer directly, as she is in a better position to advise you on the Baggage Claim. *Sky I would much prefer to liaise directly with the officer as I do not like public forums like this. But if: (1) after sending 5 emails requesting more information without a response. (2) responding to the email that contradicted itself (saying my claim has been refused on the basis that I did not submit the claim within 7 days when the dates it gave clearly showed I had met Etihad's 7 day rule) not getting a response. what do you suggest? This forum has been my last resort to get help and to show the formal process set up by Etihad is not working for my claim. Please check your latest emails, and get back to the case officer with all the requested details. *Sky

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23 October 2019 07:10:00 Guest

EtihadHelp : Guest : EtihadHelp : Guest : EtihadHelp : Guest : hello, i have submitted a claim for damaged luggage, within the 7 days required for a damaged music instrument which i have had to pay for its repair and still waiting to hear back from Etihad. It has now been over 1 month since i submitted the claim and i have not received any more information about when my claim will be processed. meanwhile I have had to pay for the repair with my credit card and I need this reimbursed. i have sent 3 emails to baggeclaims to follow up and i get no replies at all. it is ridiculous to have to resort to a message board for this, I find it most unprofessional. This is my claim number RQID:739181 maybe someone will respond? Hello Siu, thanks for getting in touch with us. I can see that your case is currently under review with our baggage claims team. Cases can take up to 21 working days to close, depending on the length of investigation. Please be assured that the team will be in touch with you as soon as they can. Thanks for your patience. *Nic Hello Nic, it has been 6 weeks since our flight, 5 since I submitted our claim, so I think we have gone beyond the 21 working day timeline? Furthermore, it would be helpful if I got a reply saying what the timelines are and if the "investigation" takes longer than that, for me to get notifications/updates? I find it not helpful for me to send emails asking for updates and not to get any acknowledgement or response. At least i get a response on this platform. Siu I can see that your case was created 24 September. 21 working days will finish by the end of this week. If you haven't had a response by then, you can let us know and we will follow up for you. *Isi Hi, we arrived on the 7th of September, i contacted the Etihad customer service about this case on the 9th September and I submitted the full claim on the 14th September - within 7 days of arrival. Today I got an email saying my claim has been refused because I did not meet the 7 day timeline? I got this reply 37 days after submitting my claim. This is beyond ridiculous. I can see that the latest email is assigned to the case officer, who will double check on that again. Please continue liaising with the officer directly, as she is in a better position to advise you on the Baggage Claim. *Sky I would much prefer to liaise directly with the officer as I do not like public forums like this. But if: (1) after sending 5 emails requesting more information without a response. (2) responding to the email that contradicted itself (saying my claim has been refused on the basis that I did not submit the claim within 7 days when the dates it gave clearly showed I had met Etihad's 7 day rule) not getting a response. what do you suggest? This forum has been my last resort to get help and to show the formal process set up by Etihad is not working for my claim.

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23 October 2019 08:10:00 EtihadHelp

Guest : EtihadHelp : Guest : EtihadHelp : Guest : hello, i have submitted a claim for damaged luggage, within the 7 days required for a damaged music instrument which i have had to pay for its repair and still waiting to hear back from Etihad. It has now been over 1 month since i submitted the claim and i have not received any more information about when my claim will be processed. meanwhile I have had to pay for the repair with my credit card and I need this reimbursed. i have sent 3 emails to baggeclaims to follow up and i get no replies at all. it is ridiculous to have to resort to a message board for this, I find it most unprofessional. This is my claim number RQID:739181 maybe someone will respond? Hello Siu, thanks for getting in touch with us. I can see that your case is currently under review with our baggage claims team. Cases can take up to 21 working days to close, depending on the length of investigation. Please be assured that the team will be in touch with you as soon as they can. Thanks for your patience. *Nic Hello Nic, it has been 6 weeks since our flight, 5 since I submitted our claim, so I think we have gone beyond the 21 working day timeline? Furthermore, it would be helpful if I got a reply saying what the timelines are and if the "investigation" takes longer than that, for me to get notifications/updates? I find it not helpful for me to send emails asking for updates and not to get any acknowledgement or response. At least i get a response on this platform. Siu I can see that your case was created 24 September. 21 working days will finish by the end of this week. If you haven't had a response by then, you can let us know and we will follow up for you. *Isi Hi, we arrived on the 7th of September, i contacted the Etihad customer service about this case on the 9th September and I submitted the full claim on the 14th September - within 7 days of arrival. Today I got an email saying my claim has been refused because I did not meet the 7 day timeline? I got this reply 37 days after submitting my claim. This is beyond ridiculous. I can see that the latest email is assigned to the case officer, who will double check on that again. Please continue liaising with the officer directly, as she is in a better position to advise you on the Baggage Claim. *Sky

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22 October 2019 05:10:00 Guest

EtihadHelp : Guest : EtihadHelp : Guest : hello, i have submitted a claim for damaged luggage, within the 7 days required for a damaged music instrument which i have had to pay for its repair and still waiting to hear back from Etihad. It has now been over 1 month since i submitted the claim and i have not received any more information about when my claim will be processed. meanwhile I have had to pay for the repair with my credit card and I need this reimbursed. i have sent 3 emails to baggeclaims to follow up and i get no replies at all. it is ridiculous to have to resort to a message board for this, I find it most unprofessional. This is my claim number RQID:739181 maybe someone will respond? Hello Siu, thanks for getting in touch with us. I can see that your case is currently under review with our baggage claims team. Cases can take up to 21 working days to close, depending on the length of investigation. Please be assured that the team will be in touch with you as soon as they can. Thanks for your patience. *Nic Hello Nic, it has been 6 weeks since our flight, 5 since I submitted our claim, so I think we have gone beyond the 21 working day timeline? Furthermore, it would be helpful if I got a reply saying what the timelines are and if the "investigation" takes longer than that, for me to get notifications/updates? I find it not helpful for me to send emails asking for updates and not to get any acknowledgement or response. At least i get a response on this platform. Siu I can see that your case was created 24 September. 21 working days will finish by the end of this week. If you haven't had a response by then, you can let us know and we will follow up for you. *Isi Hi, we arrived on the 7th of September, i contacted the Etihad customer service about this case on the 9th September and I submitted the full claim on the 14th September - within 7 days of arrival. Today I got an email saying my claim has been refused because I did not meet the 7 day timeline? I got this reply 37 days after submitting my claim. This is beyond ridiculous.

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20 October 2019 01:10:00 EtihadHelp

Guest : EtihadHelp : Guest : hello, i have submitted a claim for damaged luggage, within the 7 days required for a damaged music instrument which i have had to pay for its repair and still waiting to hear back from Etihad. It has now been over 1 month since i submitted the claim and i have not received any more information about when my claim will be processed. meanwhile I have had to pay for the repair with my credit card and I need this reimbursed. i have sent 3 emails to baggeclaims to follow up and i get no replies at all. it is ridiculous to have to resort to a message board for this, I find it most unprofessional. This is my claim number RQID:739181 maybe someone will respond? Hello Siu, thanks for getting in touch with us. I can see that your case is currently under review with our baggage claims team. Cases can take up to 21 working days to close, depending on the length of investigation. Please be assured that the team will be in touch with you as soon as they can. Thanks for your patience. *Nic Hello Nic, it has been 6 weeks since our flight, 5 since I submitted our claim, so I think we have gone beyond the 21 working day timeline? Furthermore, it would be helpful if I got a reply saying what the timelines are and if the "investigation" takes longer than that, for me to get notifications/updates? I find it not helpful for me to send emails asking for updates and not to get any acknowledgement or response. At least i get a response on this platform. Siu I can see that your case was created 24 September. 21 working days will finish by the end of this week. If you haven't had a response by then, you can let us know and we will follow up for you. *Isi

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17 October 2019 04:10:00 Guest

EtihadHelp : Guest : hello, i have submitted a claim for damaged luggage, within the 7 days required for a damaged music instrument which i have had to pay for its repair and still waiting to hear back from Etihad. It has now been over 1 month since i submitted the claim and i have not received any more information about when my claim will be processed. meanwhile I have had to pay for the repair with my credit card and I need this reimbursed. i have sent 3 emails to baggeclaims to follow up and i get no replies at all. it is ridiculous to have to resort to a message board for this, I find it most unprofessional. This is my claim number RQID:739181 maybe someone will respond? Hello Siu, thanks for getting in touch with us. I can see that your case is currently under review with our baggage claims team. Cases can take up to 21 working days to close, depending on the length of investigation. Please be assured that the team will be in touch with you as soon as they can. Thanks for your patience. *Nic Hello Nic, it has been 6 weeks since our flight, 5 since I submitted our claim, so I think we have gone beyond the 21 working day timeline? Furthermore, it would be helpful if I got a reply saying what the timelines are and if the "investigation" takes longer than that, for me to get notifications/updates? I find it not helpful for me to send emails asking for updates and not to get any acknowledgement or response. At least i get a response on this platform. Siu

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17 October 2019 01:10:00 EtihadHelp

Guest : hello, i have submitted a claim for damaged luggage, within the 7 days required for a damaged music instrument which i have had to pay for its repair and still waiting to hear back from Etihad. It has now been over 1 month since i submitted the claim and i have not received any more information about when my claim will be processed. meanwhile I have had to pay for the repair with my credit card and I need this reimbursed. i have sent 3 emails to baggeclaims to follow up and i get no replies at all. it is ridiculous to have to resort to a message board for this, I find it most unprofessional. This is my claim number RQID:739181 maybe someone will respond? Hello Siu, thanks for getting in touch with us. I can see that your case is currently under review with our baggage claims team. Cases can take up to 21 working days to close, depending on the length of investigation. Please be assured that the team will be in touch with you as soon as they can. Thanks for your patience. *Nic

Reply
17 October 2019 11:10:00 Guest

hello, i have submitted a claim for damaged luggage, within the 7 days required for a damaged music instrument which i have had to pay for its repair and still waiting to hear back from Etihad. It has now been over 1 month since i submitted the claim and i have not received any more information about when my claim will be processed. meanwhile I have had to pay for the repair with my credit card and I need this reimbursed. i have sent 3 emails to baggeclaims to follow up and i get no replies at all. it is ridiculous to have to resort to a message board for this, I find it most unprofessional. This is my claim number RQID:739181 maybe someone will respond?

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18 September 2019 07:09:00 EtihadHelp

Hi there, if you have successfully submitted a claim online, our Baggage Team will be in touch with you as soon as they can. If you wish, you can drop us a Facebook private message with your email address, to check the status of your case. *Sky Guest : I recently traveled with Etihad, from Ahmedabad - Rome - Ahmedabad with my child and had checked-in her stroller. During my travel to Rome one of the wheels was damaged and during the return trip the back support was broken. I have reported both the incidents and waiting for the response on this. To top it of, Ahmedabad baggage claims while reporting the damage didn't provide PIR num at the airport and asked me to submit a claim online. Its about a week and haven't heard from the baggage claim on this even after followup. Also, no reference number has been provided for the new damage claim submitted.

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17 September 2019 03:09:00 pearlieku1

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16 September 2019 10:09:00 Guest

I recently traveled with Etihad, from Ahmedabad - Rome - Ahmedabad with my child and had checked-in her stroller. During my travel to Rome one of the wheels was damaged and during the return trip the back support was broken. I have reported both the incidents and waiting for the response on this. To top it of, Ahmedabad baggage claims while reporting the damage didn't provide PIR num at the airport and asked me to submit a claim online. Its about a week and haven't heard from the baggage claim on this even after followup. Also, no reference number has been provided for the new damage claim submitted.

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14 September 2019 07:09:00 Guest

Vikas : I booked my ticket I am traveling on 9august from Dammam to delhi I want to know that from Dammam airport maximum what size LED TV allow I hear from Dammam airport maximum 32" allow Hi Vikas, Please refer to our baggage guide on our website. Thank you. *Rose

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03 August 2019 04:08:00 Vikas

I booked my ticket I am traveling on 9august from Dammam to delhi I want to know that from Dammam airport maximum what size LED TV allow I hear from Dammam airport maximum 32" allow

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07 June 2019 02:06:00 EtihadHelp

Guest : Rizwan : Hi, My baggage was delayed on flight EY 141 from Abu Dhabi to Toronto on June 1st, 2019. I am looking to file a claim with Etihad and my insurance company for the delay as I had documents and clothes in my baggage for important meetings on Sunday evening and Monday morning. I was given a Delayed Baggage Report which has a Missing baggage report no. but does not have a Property Irregularity Report (PIR) no. and to file a claim on your website, I require that number. Please help. Thanks, Rizwan Rizwan : Hi, My baggage was delayed on flight EY 141 from Abu Dhabi to Toronto on June 1st, 2019. I am looking to file a claim with Etihad and my insurance company for the delay as I had documents and clothes in my baggage for important meetings on Sunday evening and Monday morning. I was given a Delayed Baggage Report which has a Missing baggage report no. but does not have a Property Irregularity Report (PIR) no. and to file a claim on your website, I require that number. Please help. Thanks, Rizwan As well, I have already sent an email to baggageclaims@etihad.ae the day I landed (June 1st) but I haven't received any response. Missing Baggage Report No. on the Delayed Baggage Report is 13644 Hello Rizwa, I have check for your baggage YYZEY13644 and it says it's closed. Please confirm that you have not received the baggage. Also if you drop us a private message on Facebook or Twitter we will be able to assist you quicker. *Isi

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07 June 2019 02:06:00 EtihadHelp

Rizwan : Hi, My baggage was delayed on flight EY 141 from Abu Dhabi to Toronto on June 1st, 2019. I am looking to file a claim with Etihad and my insurance company for the delay as I had documents and clothes in my baggage for important meetings on Sunday evening and Monday morning. I was given a Delayed Baggage Report which has a Missing baggage report no. but does not have a Property Irregularity Report (PIR) no. and to file a claim on your website, I require that number. Please help. Thanks, Rizwan Rizwan : Hi, My baggage was delayed on flight EY 141 from Abu Dhabi to Toronto on June 1st, 2019. I am looking to file a claim with Etihad and my insurance company for the delay as I had documents and clothes in my baggage for important meetings on Sunday evening and Monday morning. I was given a Delayed Baggage Report which has a Missing baggage report no. but does not have a Property Irregularity Report (PIR) no. and to file a claim on your website, I require that number. Please help. Thanks, Rizwan As well, I have already sent an email to baggageclaims@etihad.ae the day I landed (June 1st) but I haven't received any response. Hello Rizwan, please email us via Facebook or Twitter and we can follow up on your baggage quicker. Thank you. *Isi

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06 June 2019 10:06:00 Guest

Rizwan : Hi, My baggage was delayed on flight EY 141 from Abu Dhabi to Toronto on June 1st, 2019. I am looking to file a claim with Etihad and my insurance company for the delay as I had documents and clothes in my baggage for important meetings on Sunday evening and Monday morning. I was given a Delayed Baggage Report which has a Missing baggage report no. but does not have a Property Irregularity Report (PIR) no. and to file a claim on your website, I require that number. Please help. Thanks, Rizwan Rizwan : Hi, My baggage was delayed on flight EY 141 from Abu Dhabi to Toronto on June 1st, 2019. I am looking to file a claim with Etihad and my insurance company for the delay as I had documents and clothes in my baggage for important meetings on Sunday evening and Monday morning. I was given a Delayed Baggage Report which has a Missing baggage report no. but does not have a Property Irregularity Report (PIR) no. and to file a claim on your website, I require that number. Please help. Thanks, Rizwan As well, I have already sent an email to baggageclaims@etihad.ae the day I landed (June 1st) but I haven't received any response. Missing Baggage Report No. on the Delayed Baggage Report is 13644

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06 June 2019 06:06:00 Rizwan

Hi, My baggage was delayed on flight EY 141 from Abu Dhabi to Toronto on June 1st, 2019. I am looking to file a claim with Etihad and my insurance company for the delay as I had documents and clothes in my baggage for important meetings on Sunday evening and Monday morning. I was given a Delayed Baggage Report which has a Missing baggage report no. but does not have a Property Irregularity Report (PIR) no. and to file a claim on your website, I require that number. Please help. Thanks, Rizwan Rizwan : Hi, My baggage was delayed on flight EY 141 from Abu Dhabi to Toronto on June 1st, 2019. I am looking to file a claim with Etihad and my insurance company for the delay as I had documents and clothes in my baggage for important meetings on Sunday evening and Monday morning. I was given a Delayed Baggage Report which has a Missing baggage report no. but does not have a Property Irregularity Report (PIR) no. and to file a claim on your website, I require that number. Please help. Thanks, Rizwan As well, I have already sent an email to baggageclaims@etihad.ae the day I landed (June 1st) but I haven't received any response.

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06 June 2019 06:06:00 Rizwan

Hi, My baggage was delayed on flight EY 141 from Abu Dhabi to Toronto on June 1st, 2019. I am looking to file a claim with Etihad and my insurance company for the delay as I had documents and clothes in my baggage for important meetings on Sunday evening and Monday morning. I was given a Delayed Baggage Report which has a Missing baggage report no. but does not have a Property Irregularity Report (PIR) no. and to file a claim on your website, I require that number. Please help. Thanks, Rizwan

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01 June 2019 07:06:00 EtihadHelp

Guest : Still waiting for a email to say that the bag has been lost to send to my insurance company?? EtihadHelp : Patrick treacy : Hi my bag went missing on 12 April Dublin to Sydney. EY454 and AUHEY42 Ref no. SYDEY14024 Treacy Please contact me as I havent heard anything in two weeks. Contact number is +353 87 069 4958. Email treacyjoan2@yahoo.ie Hi Patrick, we are sorry to see your bag is missing. We will contact our tracing teams to check for updates on this case. We will also ask our baggage claims team to file a case for you and provide you the letter for your insurance to the email address you sent here. If you would like to follow up on that with the team directly please write to baggageclaims@etihad.ae. *Max Hi Patrick, I will follow this up for you. Thank you. *Ari

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23 May 2019 01:05:00 Guest

Still waiting for a email to say that the bag has been lost to send to my insurance company?? EtihadHelp : Patrick treacy : Hi my bag went missing on 12 April Dublin to Sydney. EY454 and AUHEY42 Ref no. SYDEY14024 Treacy Please contact me as I havent heard anything in two weeks. Contact number is +353 87 069 4958. Email treacyjoan2@yahoo.ie Hi Patrick, we are sorry to see your bag is missing. We will contact our tracing teams to check for updates on this case. We will also ask our baggage claims team to file a case for you and provide you the letter for your insurance to the email address you sent here. If you would like to follow up on that with the team directly please write to baggageclaims@etihad.ae. *Max

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15 May 2019 08:05:00 EtihadHelp

Patrick treacy : Hi my bag went missing on 12 April Dublin to Sydney. EY454 and AUHEY42 Ref no. SYDEY14024 Treacy Please contact me as I havent heard anything in two weeks. Contact number is +353 87 069 4958. Email treacyjoan2@yahoo.ie Hi Patrick, we are sorry to see your bag is missing. We will contact our tracing teams to check for updates on this case. We will also ask our baggage claims team to file a case for you and provide you the letter for your insurance to the email address you sent here. If you would like to follow up on that with the team directly please write to baggageclaims@etihad.ae. *Max

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14 May 2019 02:05:00 Patrick

Hi my bag went missing on 12 April Dublin to Sydney. EY454 and AUHEY42 Ref no. SYDEY14024 Treacy Please contact me as I havent heard anything Email treacyjoan2@yahoo.ie

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14 May 2019 02:05:00 Patrick treacy

Hi my bag went missing on 12 April Dublin to Sydney. EY454 and AUHEY42 Ref no. SYDEY14024 Treacy Please contact me as I havent heard anything in two weeks. Contact number is +353 87 069 4958. Email treacyjoan2@yahoo.ie

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05 May 2019 11:05:00 EtihadHelp

Guest : Hi, one of my bag is missing in the flight coming from Genoa via Rome,Abhdhabi to Bangalore .my flight from Genoa is on 20.4.19 in 7:15 flight . I raised complaint and file ref no is BLREY23516 on 21.4.2019 @ Bangalore airport.Inspite of repeated followup for the past 4 days ,I yet to get update the bag status. can you pls help? Hello, I can see in the system that you have received your baggage. Please confirm this. *Isi

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24 April 2019 09:04:00 Guest

Hi, one of my bag is missing in the flight coming from Genoa via Rome,Abhdhabi to Bangalore .my flight from Genoa is on 20.4.19 in 7:15 flight . I raised complaint and file ref no is BLREY23516 on 21.4.2019 @ Bangalore airport.Inspite of repeated followup for the past 4 days ,I yet to get update the bag status. can you pls help?

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06 April 2019 11:04:00 EtihadHelp

Durga : HI , I was travelling with family from Hyderabad to Manchester by Etihad Airways. Two of my bags were missing at Manchester and one was deliverd next day and second bag delivered after two day. As I had all my important cloths and documents to attend the seminarI am expecting the compensation. Hello Durga, please send your details to baggageclaims@etihad.ae. The team will get back to you regarding compensation. *Isi

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05 April 2019 02:04:00 Durga

HI , I was travelling with family from Hyderabad to Manchester by Etihad Airways. Two of my bags were missing at Manchester and one was deliverd next day and second bag delivered after two day. As I had all my important cloths and documents to attend the seminarI am expecting the compensation.

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13 March 2019 11:03:00 EtihadHelp

Khiria Mangal Singh : my Baggage got damaged during my Travel from New York to Delhi . I lodged the complaint at Delhi office but after that nothing happened. Ticket no 607 2988519719 BAG TAG NO EY 306005. Pls respond to my e mail mskhiria@hotmail.com OR mskhiria@bslsuitings.com, Hi Khiria, I'm sorry to read about this. I will follow this up for you. I'd also suggest removing your comment, as it contains your personal information. For further assistance, please send us private messages on any of our social media channels e.g. Facebook or Twitter. Thank you. *Ari

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13 March 2019 09:03:00 Khiria Mangal Singh

my Baggage got damaged during my Travel from New York to Delhi . I lodged the complaint at Delhi office but after that nothing happened. Ticket no 607 2988519719 BAG TAG NO EY 306005. Pls respond to my e mail mskhiria@hotmail.com OR mskhiria@bslsuitings.com,

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19 February 2019 12:02:00 EtihadHelp

Guest : Ref: 692271 Hi, I am still waiting to hear about my claim regarding my baggage delay. Hi there, we can see that you received a reply last week ago saying that our team is looking into your case. Our team is currently receiving a high volume of messages and they will get back to you as soon as possible. *Marc

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18 February 2019 11:02:00 Guest

Ref: 692271 Hi, I am still waiting to hear about my claim regarding my baggage delay.

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18 February 2019 11:02:00 Guest

Hi, I am still waiting to hear from Etihad about my claim. Can you please let me know what is happening. Thanks. Claim ref: 692271 EtihadHelp : Guest : Hi, I was on a flight from Adelaide to Manchester via Sydney and Abu Dhabi. Upon arriving in Manchester my luggage didn't turn up. I reported it missing and it was eventually found in Sydney and turned up in Manchester 4 days later! (Bag missing report number: MANEY25719) In the meantime, I had to buy some essentials and clothes whilst waiting for my luggage to be delivered. I emailed Etihad about reclaiming the money that I have had to spend on essentials whilst waiting for my luggage to arrive, and also for compensation for the stress caused and time taken to track my luggage. I am still waiting for a reply! Therefore, could you please provide me with the curtesy of a reply and riembursement of my costs. I have kept receipts and happy to forward copies. Thanks! Hi there, I understand that you have your baggage back already and that you are now looking for a reimbursement of the items purchased as well as for a compensation. Is that correct? In this case please send us the case number that you received when you have sent the query to baggageclaims@etihad.ae so that we can follow up with our team/ Thank you. *Marc

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