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Etihad Airways Discussion

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29 June 2016 06:06:00 SARAH

THIS IS MY 5TH REMINDER. BAG TAG NUMBER(S) : X EY298133 X EY298132 MR.JOHN SAMUEL ANBUKOAN RANJITHAM HAS NOT GOT HIS BAG STILL. KINDLY SPEED UP YOUR PROCEEDINGS AS HE NEEDS ALL HIS ESSENTIALS AND MEDICINE IS IN THE BAG. YOU HAVE TO SOLVE THIS IMMEDIATELY. AWAITING YOUR EARLY RESPONSE. THIS IS MY 5TH REMINDER.

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29 June 2016 02:06:00 EtihadHelp

Hi there, Apologies for the inconvenience. Are you able to provide us with your PIR? That's a code that looks similar to this DELEY11111. Thank you, *Chiara Dr. Mukund Tupe : Hi, I was travelling from Chicago to Abu Dhabi (EY150 23 June) and Abu Dhabi to Mumbai (EY204 24 June). I have received two bags while one bag is still missing. On baggage track it is saying bags were transferred to London for bag tags 0001013719 & 0001013720. While the third bag is still missing, whose bag tag i do not have since i submitted the same with the claim form. I have faced inconvenience due to mismanagement of flights as well as bag handling. The two bags i received were after 48 hrs while the third bag is still missing. Hoping you would help me trace the same and improve your bags management to help out passengers.

Reply
29 June 2016 02:06:00 EtihadHelp

Hi there, We apologise for the inconvenience. Are you able to provide us with your PIR? That's a code that looks similar to this DELEY11111. Thank you, *Chiara Dr. Mukund Tupe : Hi, I was travelling from Chicago to Abu Dhabi (EY150 23 June) and Abu Dhabi to Mumbai (EY204 24 June). I have received two bags while one bag is still missing. On baggage track it is saying bags were transferred to London for bag tags 0001013719 & 0001013720. While the third bag is still missing, whose bag tag i do not have since i submitted the same with the claim form. I have faced inconvenience due to mismanagement of flights as well as bag handling. The two bags i received were after 48 hrs while the third bag is still missing. Hoping you would help me trace the same and improve your bags management to help out passengers.

Reply
29 June 2016 02:06:00 Guest

Hi there, We apologise for the inconvenience. Are you able to provide us with your PIR? That's a code that looks similar to this DELEY11111. Thank you, *Chiara Dr. Mukund Tupe : Hi, I was travelling from Chicago to Abu Dhabi (EY150 23 June) and Abu Dhabi to Mumbai (EY204 24 June). I have received two bags while one bag is still missing. On baggage track it is saying bags were transferred to London for bag tags 0001013719 & 0001013720. While the third bag is still missing, whose bag tag i do not have since i submitted the same with the claim form. I have faced inconvenience due to mismanagement of flights as well as bag handling. The two bags i received were after 48 hrs while the third bag is still missing. Hoping you would help me trace the same and improve your bags management to help out passengers.

Reply
28 June 2016 09:06:00 Dr. Mukund Tupe

Hi, I was travelling from Chicago to Abu Dhabi (EY150 23 June) and Abu Dhabi to Mumbai (EY204 24 June). I have received two bags while one bag is still missing. On baggage track it is saying bags were transferred to London for bag tags 0001013719 & 0001013720. While the third bag is still missing, whose bag tag i do not have since i submitted the same with the claim form. I have faced inconvenience due to mismanagement of flights as well as bag handling. The two bags i received were after 48 hrs while the third bag is still missing. Hoping you would help me trace the same and improve your bags management to help out passengers.

Reply
26 June 2016 05:06:00 jptoor

It has been more than 2 months since I inquired about my missing bag. I was told that your team will look into it and get back to me. I have not heard back since then. I am so frustrate and * at the unprofessional customer service. I NEED TO KNOW IF IT WAS FOUND OR NOT. THANK YOU! This was my original post : " Hello, I left a bag on the seats 26B,26C on flight EY 7603 on March 21 at 7 am at the Abu Dhabi international airport.It was a black bag containing 5D mark iii camera along with 3 lenses and a flash.When we were being transported to a different terminal , I realised that I had left the bag on the seat and I informed the authorities, no one was able to help me with urgency.Instead they told me to just complain at the LA office , that if I file a claim there, I would miss my flight.Therefore, I have no file reference number. Upon landing in Los Angeles, I spoke to an officer near the baggage claim area and he said he wrote my complain but he did not give me a reference number either, I even filed a baggage claim online but I have not heard back from anyone.Since then I have been constantly calling etihad offices in Abu dhabi, and majority of the times my calls don't go through or the person on the other end does not seem willing to help.I am very frustrated as the contents of this bag are expensive and necessary for my business. PLEASE TELL ME HOW I CAN BEST RESOLVE THIS. eticket number: 6077687922361"

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25 June 2016 08:06:00 Ramapandi

Dear Etihad, Myself along with my family traveling from Abu Dhabi to Chennai on 24th June 2016 thru Etihad flight EY268, I have one missing checked in baggage and I made a written complaint in chennai airport and I have been following with Etihad agent in both place Abu Dhabi / Chennai, but still they are tracing my missed baggage tag No. EY239650 and no positive news received in this regard. Please advice what I should do the exit step.

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25 June 2016 08:06:00 Ramapandi Rajendran

Dear Etihad, Myself along with my family traveling from Abu Dhabi to Chennai on 24th June 2016 thru Etihad flight EY268, I have one missing checked in baggage and I made a written complaint in chennai airport and I have been following with Etihad agent in both place Abu Dhabi / Chennai, but still they are tracing my missed baggage tag No. EY239650 and any positive news received in this regard. Please advice what I should do the exit step.

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25 June 2016 09:06:00 EtihadHelp

Dear Asma Hyder Thanks for contact us here on Airlines Inform, We're sorry to hear of your recent experience flying with us and would like to apologise for any upset and inconvenience caused. To create a formal complaint we would ask you to share this feedback along with your booking reference to socialmedia@etihad.ae Once received we will ask our team to create a formal case and have this experience further investigated for you. We hope to hear back from you soon to assist *Gill Asma Hyder : I along with my daughter were travelling yesterday on Etihad airways flight number EY 19 from AUH-Dhabi international airport to LHR-Heathrow. Our flight delayed because of some technical issue and was changed the plane. So we were late and missed our next flight to Ottawa in air canada. However we booked initially from Karachi international airport from Etihad airways. Our baggage was not arrived and we were moved to hotel for a night. Hotel was really bad were paid for internet to inform our family. There was not breakfast from hotel. we purchased everything at our own. Please compensate for that. We wanted to claim from Etihad desk at Heathrow but we couldn't because we are at terminal 2 and they are at terminal 3 or 4. The information desk asked us to email you. Our text was there to pick us at ottawa airport. Now er also have to pay extra for that. This is too much. Now we are sitting at b29 for air canada and have no idea to contact etahad which caused so much problem. please tell us how we will get compensated. regards asma

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25 June 2016 09:06:00 EtihadHelp

Dear Sarabjeet Thanks for taking the time to share this feedback with us, we completely understand your frustrations and agree with you this is not acceptable. May we ask have Jet Airways given you any indication as to when the bag will arrive or any update at all? With regret here at Etihad Airways we are unable to locate a Jet reference via our tracing system and Jet would need to continue to advise and update you. We understand your disappointment, please be assured if we could help further we certainly would. On this occasion Jet airways will need to provide you will further updates and arrange compensation accordingly Kind regards *Gill SARABJEET SALUJA : Well, this has to do with the irresponsibility in actions and follow ups by one of the famed airlines: Eithaad Airlines.. I traveled to Athens from Mumbai in Eithaad airways (booking reference no. EY ISLERP) in business class for leisure trip. On my return from Athens (EY 90) to Mumbai on 8th June via Abu Dhabi, I get to know that 3 of my bags (tag numbers EY 500927, EY 500916 &.EY 500935) go missing and not arrived at Mumbai airport. On contacting Mumbai airport authorities, I was assured that the same will be arriving in the next flight from Abu Dhabi or latest by the next day. I was asked to complete missing baggage formalities and was generated the File ref no.BOM9W88239. Since then, after innumerous follow ups and calls, I have managed to receive only 2 bags on12th June at my residential address and there is still no information about my 3rd bag (EY 500935). I have contacted Jet airways customer care too, as it was code share flight but the checked in baggage was still untraceable. Nor do I see any genuine efforts of hope to get my bag back. I am highly disappointed, and fail to understand the fact, how such an act of negligence is appreciated at such a famed name, and I wonder, if this is the way a frequent business class traveller is entertained, I do not want to think, how other classes would be taken care of? And I am surprised, if all the three bags were checked in together, how could they maange to get two of them and not the third one, when all of them were together. Why do I have to * my time and efforts in follow ups with Etihad and Jet Airways when it is Airlines responsibility to trace and get the baggage back to the customer. After paying such huge prices for the business class tickets I never expected this kind of services from the so called Airlines Etihad and Jet Airways. Is this the way business class traveler and privileged member is treated? I have been traveling to various countries over the years and have never come across such situations ever. This is absolutely unprofessional approach and this has compelled me not to choose or recommend Etihad Airways again in future. I would not hesitate to post this in any public forums or social media so that people are aware of such happenings and this is how the so called reputed Airlines Etihad and Jet Airways function. My bag had my important stuffs, that I cannot afford to loose, and would rather want my baggage back. I am not interested in Airline's compensation which will in noway be able to match the costs of the baggage and the contents that is lost, and the time and energy that I have to put in for all this to sort.

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24 June 2016 02:06:00 Asma Hyder

I along with my daughter were travelling yesterday on Etihad airways flight number EY 19 from AUH-Dhabi international airport to LHR-Heathrow. Our flight delayed because of some technical issue and was changed the plane. So we were late and missed our next flight to Ottawa in air canada. However we booked initially from Karachi international airport from Etihad airways. Our baggage was not arrived and we were moved to hotel for a night. Hotel was really bad were paid for internet to inform our family. There was not breakfast from hotel. we purchased everything at our own. Please compensate for that. We wanted to claim from Etihad desk at Heathrow but we couldn't because we are at terminal 2 and they are at terminal 3 or 4. The information desk asked us to email you. Our text was there to pick us at ottawa airport. Now er also have to pay extra for that. This is too much. Now we are sitting at b29 for air canada and have no idea to contact etahad which caused so much problem. please tell us how we will get compensated. regards asma

Reply
24 June 2016 12:06:00 SARABJEET SALUJA

Well, this has to do with the irresponsibility in actions and follow ups by one of the famed airlines: Eithaad Airlines.. I traveled to Athens from Mumbai in Eithaad airways (booking reference no. EY ISLERP) in business class for leisure trip. On my return from Athens (EY 90) to Mumbai on 8th June via Abu Dhabi, I get to know that 3 of my bags (tag numbers EY 500927, EY 500916 &.EY 500935) go missing and not arrived at Mumbai airport. On contacting Mumbai airport authorities, I was assured that the same will be arriving in the next flight from Abu Dhabi or latest by the next day. I was asked to complete missing baggage formalities and was generated the File ref no.BOM9W88239. Since then, after innumerous follow ups and calls, I have managed to receive only 2 bags on12th June at my residential address and there is still no information about my 3rd bag (EY 500935). I have contacted Jet airways customer care too, as it was code share flight but the checked in baggage was still untraceable. Nor do I see any genuine efforts of hope to get my bag back. I am highly disappointed, and fail to understand the fact, how such an act of negligence is appreciated at such a famed name, and I wonder, if this is the way a frequent business class traveller is entertained, I do not want to think, how other classes would be taken care of? And I am surprised, if all the three bags were checked in together, how could they maange to get two of them and not the third one, when all of them were together. Why do I have to * my time and efforts in follow ups with Etihad and Jet Airways when it is Airlines responsibility to trace and get the baggage back to the customer. After paying such huge prices for the business class tickets I never expected this kind of services from the so called Airlines Etihad and Jet Airways. Is this the way business class traveler and privileged member is treated? I have been traveling to various countries over the years and have never come across such situations ever. This is absolutely unprofessional approach and this has compelled me not to choose or recommend Etihad Airways again in future. I would not hesitate to post this in any public forums or social media so that people are aware of such happenings and this is how the so called reputed Airlines Etihad and Jet Airways function. My bag had my important stuffs, that I cannot afford to loose, and would rather want my baggage back. I am not interested in Airline's compensation which will in noway be able to match the costs of the baggage and the contents that is lost, and the time and energy that I have to put in for all this to sort.

Reply
24 June 2016 06:06:00 Guest

Guest : MEENAKSHI SUNDARAM : Meenakshi Sundaram : Hi Etihad- My wife & Kid traveled from Tampa (06/19: 9 am EST) to Chennai (8.25 pm IST). One of the carry baggage has been checked-in at Tampa & it was not received at Chennai Airport. We gave the complaint with Chennai-Etihad on 06/19 for the same day. But we are still unable to locate the baggage & when we are expected to receive it again. Chennai Baggage team has no clue about the same when contacted today & they are relying on email from Abhu Dhabi office to respond back. we are unable to find any valid contact details for Abu Dhabi (or) Chicago-Baggage claim department to check from my end directly. Information below: Passenger Name: Karthik Palaniappan Meenakshi Sundaram PNR No of the Baggage: WVDUBO Please do the needful to track the baggage & send to me at the earliest. -- Mr Gill-Please let me know, if there are any updates on the above request. PFA the snapshot of thee mised baggage tag.Dear Guest, Thank you for bringing this to our attention. We have forwarded your request to the appropriate team and will provide and update as soon as possible. *BenDear Guest, In order to assist you further, would you please provide your baggage tag number. This number should look similar TPAEYXXXX *Ben

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23 June 2016 05:06:00 Guest

MEENAKSHI SUNDARAM : Meenakshi Sundaram : Hi Etihad- My wife & Kid traveled from Tampa (06/19: 9 am EST) to Chennai (8.25 pm IST). One of the carry baggage has been checked-in at Tampa & it was not received at Chennai Airport. We gave the complaint with Chennai-Etihad on 06/19 for the same day. But we are still unable to locate the baggage & when we are expected to receive it again. Chennai Baggage team has no clue about the same when contacted today & they are relying on email from Abhu Dhabi office to respond back. we are unable to find any valid contact details for Abu Dhabi (or) Chicago-Baggage claim department to check from my end directly. Information below: Passenger Name: Karthik Palaniappan Meenakshi Sundaram PNR No of the Baggage: WVDUBO Please do the needful to track the baggage & send to me at the earliest. -- Mr Gill-Please let me know, if there are any updates on the above request. PFA the snapshot of thee mised baggage tag.Dear Guest, Thank you for bringing this to our attention. We have forwarded your request to the appropriate team and will provide and update as soon as possible. *Ben

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23 June 2016 07:06:00 MEENAKSHI SUNDARAM

Meenakshi Sundaram : Hi Etihad- My wife & Kid traveled from Tampa (06/19: 9 am EST) to Chennai (8.25 pm IST). One of the carry baggage has been checked-in at Tampa & it was not received at Chennai Airport. We gave the complaint with Chennai-Etihad on 06/19 for the same day. But we are still unable to locate the baggage & when we are expected to receive it again. Chennai Baggage team has no clue about the same when contacted today & they are relying on email from Abhu Dhabi office to respond back. we are unable to find any valid contact details for Abu Dhabi (or) Chicago-Baggage claim department to check from my end directly. Information below: Passenger Name: Karthik Palaniappan Meenakshi Sundaram PNR No of the Baggage: WVDUBO Please do the needful to track the baggage & send to me at the earliest. -- Mr Gill-Please let me know, if there are any updates on the above request. PFA the snapshot of thee mised baggage tag.

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22 June 2016 11:06:00 Guest

Guest : Guest : Etihad Airways : Sri Hari : Etihad Airways : Dear Sri, Thanks for taking the time to contact us. We will certainly contact our team for you to check if the iPad has been handed in. Kindly send us your booking reference or ticket number along with a description of the iPad (case cover etc) Once received we will ask our team to review. Thanks *Gill Sri Hari : Hi, I travelled from Abu Dhabi to Munich on 16th May 2016 with Seat No 22A. In hurry I forgot to take my Ipad from the front pocket. Flight No is EY 3. I would be very happy if you can find and return it back.. Please help me in this regard. Thanks, Sri Hari. Hi Mr Gill, Thank you for the reply. The ticket number is 6072211142142. The iPad case cover color is sky blue. Waiting for your reply. Regards, Sri Hari, Hi Sri Hari, we have contacted our team and we are awaiting their reply. We will contact you as soon as we hear back from them. *Ela Hi Ela, Thanks for the reply. My contact number is +49-17610265046 and mail id is bhupala.in@gmail.com Regards, Sri Hari Hi Ela, any update on the details of the iPad? Hi Ela its long time that I did not get a reply from your side. Is there any update?

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22 June 2016 03:06:00 Meenakshi Sundaram

Hi Etihad- My wife & Kid traveled from Tampa (06/19: 9 am EST) to Chennai (8.25 pm IST). One of the carry baggage has been checked-in at Tampa & it was not received at Chennai Airport. We gave the complaint with Chennai-Etihad on 06/19 for the same day. But we are still unable to locate the baggage & when we are expected to receive it again. Chennai Baggage team has no clue about the same when contacted today & they are relying on email from Abhu Dhabi office to respond back. we are unable to find any valid contact details for Abu Dhabi (or) Chicago-Baggage claim department to check from my end directly. Information below: Passenger Name: Karthik Palaniappan Meenakshi Sundaram PNR No of the Baggage: WVDUBO Please do the needful to track the baggage & send to me at the earliest.

Reply
21 June 2016 11:06:00 Guest

Dear ethihad, I have been trying to purchase excess baggage since yesterday (my flight is in exactly 24 hours time!) and the I haven't been able to do so due to some technical issues with your website. I am trying to purchase the baggage allowance in advance so that I do not have to incur extra charges at the airport, and so that I can enjoy the 25% discount. However, I am unable to do so. Kindly contact me. Kindly contact me at purpleopal_94@hotmail.com. Thank you!

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21 June 2016 08:06:00 Guest

Dear Etihad, Yes I would like to know how much for my excess baggage. I am travelling from zone 1 to zone 2 and I am entitled to 2 bags (23kg each). I have a 3rd bag that is less than 23kg. Is my 3rd bag in this case my 2nd bag or 3rd bag, please clarify? And is the rate of excess baggage a flat rate? Etihad Airways : Dear Guest, Let us help you and contact our team for you if require. To confirm are you asking how much it will be fro excess baggage? For more information on how you can book this and ways to pay, please use this link. www.etihad.com/en-us/before-you-fly/bagg... If you prefer a call back from our team we can also arrange this and ask them to assist you further. We hope to hear back from you soon *Gill Dear Etihad, I have been trying to purchase an excess baggage for more than 6 hrs now. I called your call center and they promised to look into but didn't get solution to the problem yet. The explanation on your website concerning the excess baggage few seems confusing and the customer care doesn't even have appropriate answer to my question

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21 June 2016 01:06:00 EtihadHelp

Dear Guest, Let us help you and contact our team for you if require. To confirm are you asking how much it will be fro excess baggage? For more information on how you can book this and ways to pay, please use this link. www.etihad.com/en-us/before-you-fly/bagg... If you prefer a call back from our team we can also arrange this and ask them to assist you further. We hope to hear back from you soon *Gill Dear Etihad, I have been trying to purchase an excess baggage for more than 6 hrs now. I called your call center and they promised to look into but didn't get solution to the problem yet. The explanation on your website concerning the excess baggage few seems confusing and the customer care doesn't even have appropriate answer to my question

Reply
20 June 2016 11:06:00 Guest

Dear Etihad, I have been trying to purchase an excess baggage for more than 6 hrs now. I called your call center and they promised to look into but didn't get solution to the problem yet. The explanation on your website concerning the excess baggage few seems confusing and the customer care doesn't even have appropriate answer to my question

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20 June 2016 11:06:00 Etihad Airways

Thank you, we will look into this with our Baggage claims team for you. Thanks, *Jem

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20 June 2016 07:06:00 ANILKUMAR

Etihad Airways : Dear ANILKUMAR Can you please provide us with your case number, we will certainly look into this and ask our case officer to contact you with a reply. Please accept our apologies for this delay, we hope to hear back from you soon to assist further *Gill Please note the case No: 407760 ANILKUMAR : Dear Etihad, I had filed a complaint on your website for damaged baggage on 6th December 2015. While I had provided all the details within 7 days of flight, the your staff has taken their own sweet time of 4 months to review my case. After untiring follow up, in the month of May, my plea was heard and I was assured of a payment towards my claim. I had provided my bank details in the claim settlement form on 1st May 2016. I wish to inform that Till date, I am yet to receive any payment. Upon following up with the customer care, I am told that the payment is already made on 10th May 2016 and the case stands closed. However, there is no credit made to my account which I mentioned in the claim settlement form. I have offered to send my bank statement and in return I have asked the airlines to send me the credit invoice/cheque but NO feedback. It is astonishing that the airlines which aspires to be one of the leading brand in the world has such an indifferent attitude, awful customer care staff. My case is going on for more than 5 months and I am not sure what lies ahead of me. Can someone please please look into the matter and help me out please..

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19 June 2016 10:06:00 EtihadHelp

Dear Brittany Thanks fro getting in touch today and sharing this experience with us. Do you have the PIR reference number? (this will look similar to AUHEY12345) once recieved we will certainly assist and contact our team for you. We hope to hear back from you soon *Gill Brittany : On June 5th, 2016 from Muscat to Beirut, my carry on bag went missing. The Beirut airport sent my file reference number to the Muscat airport and there's been no reply. It's now June 20th, and in about a week, I will be leaving from Beirut. My bag contained library books and I will incur heavy fines to replace them if my bag is not located. Returning to Muscat to inquire with the airport myself is not an option. Please do help.

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19 June 2016 10:06:00 EtihadHelp

Dear Murtaza Kamal Thanks for getting in touch, we apologise for this experience you have encountered. Could you kindly send us your PIR reference number (this will look similar to AUHEY12345) Once received we will contact our team for you and ask for an update. Hope to speak to you soon *Gill Murtaza Kamal : I flew from Kualaumpur to Manchester on Etihad flight EY411 ON 5th June. When I reached Manchester my baby's push chair was missing in the luggage. I lodged complaint at airport at World baggage solutions etihad counter, They gave me a reference number to trace. One week of calls all day but they couldn't find that push chair. I wrote email to etihad but failed delivery. what is the best way to get in touch with them and claim my child's pushchair? Thanks

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19 June 2016 10:06:00 EtihadHelp

Dear Vijayalakshmi Thank you for contacting us and highlighting this to us, we will need to process a claim for you, kindly send us the details using this link which will go over to our claims team to review. We're sorry to hear this and hope this helps somewhat. bit.ly/1ah9nSj Thank you *Gill Vijayalakshmi : Dear Sir/Madam, I was traveling with my 2 children from Chicago to India via Etihad. In Chicago at the last minute I was forced to check in my Carry on.. Due to the last minute change I forgot to Take some of my valuables .. On my arrival to India The baggage came after couple of days.. But my valuables r missing since I did it lock my carry on which Was checked in.. Please feel free to contact me at p4prabhu@yahoo.com And let me know what are my options .. Thank you very much.. My ticket details OQPPFT Status Confirmed #2 Airline: Etihad Airways, Flight #0150 * Flight operated by: Record Locator: Depart: Tue, May 24 12:55 PM [ Chicago-ohare, IL, US (ORD) ] - Terminal 5 Arrive: Wed, May 25 11:40 AM [ Abudhabi, AE (AUH) ] - Terminal 1 Class/Cabin: Economy (V) Airplane Name : BOEING 777-300/300ER JET Baggage: 2 piece(s) #3 Airline: Etihad Airways, Flight #0270 * Flight operated by: Record Locator: Depart: Wed, May 25 02:50 PM [ Abudhabi, AE (AUH) ] - Terminal 1 Arrive: Wed, May 25 09:10 PM [ Chennai/madras, IN (MAA) ] - Terminal 4 Class/Cabin: Economy (V) Airplane Name : AIRBUS INDUSTRIE A321 JET Baggage: 2 piece(s)

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19 June 2016 10:06:00 EtihadHelp

Dear Guest, Please accept our apologies for the late reply, can you advise of you have received your luggage yet? If not, please send us your PIR reference number (this will look similar to AUHEY12345) We look forward to hearing back from you *Gill Guest : Dear etihad, it was my worst experience traveling. EY276 flight number. i haven't got my luggage from past 3 days after arrivle.t i haven't got any response on it . There is no right person to talk about this..!!

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19 June 2016 10:06:00 EtihadHelp

Dear ANILKUMAR Can you please provide us with your case number, we will certainly look into this and ask our case officer to contact you with a reply. Please accept our apologies for this delay, we hope to hear back from you soon to assist further *Gill ANILKUMAR : Dear Etihad, I had filed a complaint on your website for damaged baggage on 6th December 2015. While I had provided all the details within 7 days of flight, the your staff has taken their own sweet time of 4 months to review my case. After untiring follow up, in the month of May, my plea was heard and I was assured of a payment towards my claim. I had provided my bank details in the claim settlement form on 1st May 2016. I wish to inform that Till date, I am yet to receive any payment. Upon following up with the customer care, I am told that the payment is already made on 10th May 2016 and the case stands closed. However, there is no credit made to my account which I mentioned in the claim settlement form. I have offered to send my bank statement and in return I have asked the airlines to send me the credit invoice/cheque but NO feedback. It is astonishing that the airlines which aspires to be one of the leading brand in the world has such an indifferent attitude, awful customer care staff. My case is going on for more than 5 months and I am not sure what lies ahead of me. Can someone please please look into the matter and help me out please..

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19 June 2016 10:06:00 EtihadHelp

Dear mehdi We would like to help you, could you kindly send us your PIR reference number (this will look similar to AUHEY12345) We hope to hear back from you soon to help *Gill mehdi : i have the same problem i have not received my bag they promised me that it wont take more than 5 days i couldn't even find the phone number of the right person o talk to . 569978082

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19 June 2016 10:06:00 EtihadHelp

Mrs. Tanvir Munir Khan : Dear Feedback Team I was travelling in an emergency to from Islamabad to Bombay with Etihad via Abu Dhabi on EY 212 departing at 0315 Monday the 13th of June. I booked in one small bag at ISB while checking in for EY 2553. The bag was tagged all the way to Bombay (bag tag # 307011). Upon arrival in Bombay the bag was not received so I filed a missing baggage claim. The local representatives assured me the bag would reach the following day (yesterday) but I have not received the bag on the address provided, nor have I received a phone call on the number provided with an upd ate of any sort. I went to the airport again today but in vain. The local staff are giving me the run around from the moment I have arrived. Dear Mrs. Tanvir Munir Khan Please accept our apologies for the delay in coming back to you, could you kindly let us know if you are still experiencing the same problems? We will be happy to contact our team if so, please let us know to help you according Thank you *Gill This is highly unprofessional and I did not expect such shabby customer care from a reputable carrier such as Etihad. Maintaining a se t standard is the real challenge.. I would highly appreciate it if my bag could be delivered at the earliest and not cause me any further inconvenience. Thank you for your understanding.

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19 June 2016 08:06:00 Brittany

On June 5th, 2016 from Muscat to Beirut, my carry on bag went missing. The Beirut airport sent my file reference number to the Muscat airport and there's been no reply. It's now June 20th, and in about a week, I will be leaving from Beirut. My bag contained library books and I will incur heavy fines to replace them if my bag is not located. Returning to Muscat to inquire with the airport myself is not an option. Please do help.

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18 June 2016 03:06:00 Kamal

I flew from Kualaumpur to Manchester on Etihad flight EY411 ON 5th June. When I reached Manchester my baby's push chair was missing in the luggage. I lodged complaint at airport at World baggage solutions etihad counter, They gave me a reference number to trace. One week of calls all day but they couldn't find that push chair. I wrote email to etihad but failed delivery. what is the best way to get in touch with them and claim my child's pushchair? Thanks

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17 June 2016 07:06:00 Vijayalakshmi

Dear Sir/Madam, I was traveling with my 2 children from Chicago to India via Etihad. In Chicago at the last minute I was forced to check in my Carry on.. Due to the last minute change I forgot to Take some of my valuables .. On my arrival to India The baggage came after couple of days.. But my valuables r missing since I did it lock my carry on which Was checked in.. Please feel free to contact me at p4prabhu@yahoo.com And let me know what are my options .. Thank you very much.. My ticket details OQPPFT Status Confirmed #2 Airline: Etihad Airways, Flight #0150 * Flight operated by: Record Locator: Depart: Tue, May 24 12:55 PM [ Chicago-ohare, IL, US (ORD) ] - Terminal 5 Arrive: Wed, May 25 11:40 AM [ Abudhabi, AE (AUH) ] - Terminal 1 Class/Cabin: Economy (V) Airplane Name : BOEING 777-300/300ER JET Baggage: 2 piece(s) #3 Airline: Etihad Airways, Flight #0270 * Flight operated by: Record Locator: Depart: Wed, May 25 02:50 PM [ Abudhabi, AE (AUH) ] - Terminal 1 Arrive: Wed, May 25 09:10 PM [ Chennai/madras, IN (MAA) ] - Terminal 4 Class/Cabin: Economy (V) Airplane Name : AIRBUS INDUSTRIE A321 JET Baggage: 2 piece(s)

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15 June 2016 11:06:00 Guest

Dear etihad, it was my worst experience traveling. EY276 flight number. i haven't got my luggage from past 3 days after arrivle.t i haven't got any response on it . There is no right person to talk about this..!!

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15 June 2016 09:06:00 ANILKUMAR

Dear Etihad, I had filed a complaint on your website for damaged baggage on 6th December 2015. While I had provided all the details within 7 days of flight, the your staff has taken their own sweet time of 4 months to review my case. After untiring follow up, in the month of May, my plea was heard and I was assured of a payment towards my claim. I had provided my bank details in the claim settlement form on 1st May 2016. I wish to inform that Till date, I am yet to receive any payment. Upon following up with the customer care, I am told that the payment is already made on 10th May 2016 and the case stands closed. However, there is no credit made to my account which I mentioned in the claim settlement form. I have offered to send my bank statement and in return I have asked the airlines to send me the credit invoice/cheque but NO feedback. It is astonishing that the airlines which aspires to be one of the leading brand in the world has such an indifferent attitude, awful customer care staff. My case is going on for more than 5 months and I am not sure what lies ahead of me. Can someone please please look into the matter and help me out please..

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15 June 2016 09:06:00 mehdi

i have the same problem i have not received my bag they promised me that it wont take more than 5 days i couldn't even find the phone number of the right person o talk to . 569978082

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14 June 2016 12:06:00 Mrs. Tanvir Munir Khan

Dear Feedback Team I was travelling in an emergency to from Islamabad to Bombay with Etihad via Abu Dhabi on EY 212 departing at 0315 Monday the 13th of June. I booked in one small bag at ISB while checking in for EY 2553. The bag was tagged all the way to Bombay (bag tag # 307011). Upon arrival in Bombay the bag was not received so I filed a missing baggage claim. The local representatives assured me the bag would reach the following day (yesterday) but I have not received the bag on the address provided, nor have I received a phone call on the number provided with an upd ate of any sort. I went to the airport again today but in vain. The local staff are giving me the run around from the moment I have arrived. This is highly unprofessional and I did not expect such shabby customer care from a reputable carrier such as Etihad. Maintaining a se t standard is the real challenge.. I would highly appreciate it if my bag could be delivered at the earliest and not cause me any further inconvenience. Thank you for your understanding.

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14 June 2016 12:06:00 Etihad Airways

Gnutti : Hi I miss my luggage with important samples garments to show to customers. I flew from vce to Mumbai. I arrived at 2.45 in India and wait more than one hour to understand that my luggage wasn't arrived. No clue to understand something from Ethiad people at the airport that shoulld assist me filling the docs. My bag tag is 055az555431. No special code or assistance I received from Ethiad people. Need my luggage.. Dear Gnutti, We will forward your details to our BOM airport team and they will look into this for you. Thank you. *Jiaqi

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14 June 2016 09:06:00 Guest

Hi, Etihad Airlines/Minister of Aviation Compensation claim for a disrupted flight due to technical faults I am writing regarding flight EY2994 on [10 june 2016] from Turin TRN to [FCO Rome] with the scheduled departure time of 19:10 pm. This flight arrived 2 hours late at [airport].. DETAILS-Booking reference JVTUPB 10JUN 1910 TURIN TRN ROME FCO EY2994 ETIHAD AIRWAYS10JUN 2200 ROME FCO ABU DHABI EY084 3 ETIHAD AIRWAYS AUH 11JUN 1405 ABU DHABI AUH DELHI DEL EY224 1 ETIHAD AIRWAYS Because of that i missed all connecting flights to india from rome to abu dhabi then abu dhabi to delhi flight no are EY84 and EY224 The passengers in the party were Kavya pandey The Supreme Court has declined permission for Jet2 to seek leave for appeal and therefore the Court of Appeal judgment in Jet2 v Huzar stands. In light of this judgment, I am seeking compensation under EC Regulation 261/2004 for this disrupted flight. My scheduled flight length was [number of kilometres Ц see here if you need to check flight length gc.kls2.com/], therefore I am seeking [if less than 1500km: И250, if more than 1500km but less than 3500km: И400, if more than 3500km: И600) per delayed passenger in my party. The total compensation sought is И[]. So according to rules i will get 600 euro as a compensation. i will try to mail to India Etihad head Neerja bhatiya and Ceo james hogan. And one more thing it was more than 480 hours i have not received my baggage yet, I want compensation for that also..I talked with etihad care person name Prakash pandey Delhi airport he agreed on that part. He is saying that Etihad has policy only for out of India citizens..it is a disrespect of India and Indian people. contact person whom i talked Mr jp singh and mr prakash Pandey delhi airport Etihad airways office.MR grover is the senior there no response from him. They are saying that they will not listen any minister and all they have no values of my indian goverment ministers so this is my mail including both civil aviation ministers Mr Mahesh Sharma and Mr Raju Sir. This incident broken my heart as this is the disrespect for Indian citizen and India. I will escalate this issue to Prime minister of India. Yours sincerely, Kavya pandey

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13 June 2016 09:06:00 Ketan Shah

Flew in to Mumbai from Frankfurt on 12 th June via EY 002 and EY 206 from Abu Dhabi. Landed Mumbai on 13 th June morning 2.45 am. They have not been able to trace the baggage. Have been trying to contact someone at the office. At 9.15 am o get a reply that servers are down and now till 11.15 am nobody has called back. Have tried calling them and holding the line since 25 min. This is frustrating. My baggage tag number is 4606 EY950161. Somebody please call up and let me know about the status on my mobile number 9820012114.

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13 June 2016 08:06:00 Gnutti

Hi I miss my luggage with important samples garments to show to customers. I flew from vce to Mumbai. I arrived at 2.45 in India and wait more than one hour to understand that my luggage wasn't arrived. No clue to understand something from Ethiad people at the airport that shoulld assist me filling the docs. My bag tag is 055az555431. No special code or assistance I received from Ethiad people. Need my luggage..

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13 June 2016 08:06:00 Carman

Thank you for responding! The staff fr om Eithad contacted me today and have delivered my suitcase back to me at the end of day, thanks goodness!! Etihad Airways : Hi Carman, Thanks for coming to our page today, we would like to help you and apologise for the delay to your bag. Kindly send us your PIR number, this will look similar JFKEY12345. Please send this over to us and we will contact our team for you We hope to hear back fr om you soon to help accordingly *Gill Carman : Hi, I'm wondering wh ere my baggage is right now I had a connecting flight with etihad airway, from Melbourne to Abu dhabi and then Jfk,ny But I couldn't see my luggage and the staff told me that my it wasn't loaded and will try to call me back, now I tried to call the number that I was given and no one picked up, checked online and nothing has been updated yet. I'm being so worried and anxious right now. Eithad airway is not responsible enough to take care of the passager's check-in baggage, this was the first time I flew with Etihad, im so disappointed that I got such experience. I need a respond from Eithad airway.

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13 June 2016 12:06:00 EtihadHelp

Hi Carman, Thanks for coming to our page today, we would like to help you and apologise for the delay to your bag. Kindly send us your PIR number, this will look similar JFKEY12345. Please send this over to us and we will contact our team for you We hope to hear back fr om you soon to help accordingly *Gill Carman : Hi, I'm wondering where my baggage is right now I had a connecting flight with etihad airway, from Melbourne to Abu dhabi and then Jfk,ny But I couldn't see my luggage and the staff told me that my it wasn't loaded and will try to call me back, now I tried to call the number that I was given and no one picked up, checked online and nothing has been updated yet. I'm being so worried and anxious right now. Eithad airway is not responsible enough to take care of the passager's check-in baggage, this was the first time I flew with Etihad, im so disappointed that I got such experience. I need a respond from Eithad airway.

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13 June 2016 12:06:00 EtihadHelp

Hi Carman, Thanks for coming to our page today, we would like to help you and apologise for the delay to your bag. Kindly send us your PIR number, this will look similar JFKEY12345. Please send this over to us and we will contact our team for you We hope to hear back fr om you soon to help accordingly *Gill Carman : Hi, I'm wondering wh ere my baggage is right now I had a connecting flight with etihad airway, from Melbourne to Abu dhabi and then Jfk,ny But I couldn't see my luggage and the staff told me that my it wasn't loaded and will try to call me back, now I tried to call the number that I was given and no one picked up, checked online and nothing has been updated yet. I'm being so worried and anxious right now. Eithad airway is not responsible enough to take care of the passager's check-in baggage, this was the first time I flew with Etihad, it was so unlucky that I got such experience. I need a respond from Eithad airway.

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13 June 2016 12:06:00 EtihadHelp

Dear Joseph The PIR code is too short, can you please take another look for us, this should be BOMEY12345 (5 numbers after the code) Once we have this we can contact our team for an update. Hope to hear back fr om you soon *Gill Guest : PIR Number BOMEY 2074. I am tired of sending emails to the world!. Wh ere is my bag?. it was loaded to a Etihad flight from Abu Dhabi!. How come NO ONE RESPONDS?. My name. is Joseph T Joseph and I need my bag.

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12 June 2016 02:06:00 Carman

Hi, I'm wondering where my baggage is right now I had a connecting flight with etihad airway, from Melbourne to Abu dhabi and then Jfk,ny But I couldn't see my luggage and the staff told me that my it wasn't loaded and will try to call me back, now I tried to call the number that I was given and no one picked up, checked online and nothing has been updated yet. I'm being so worried and anxious right now. Eithad airway is not responsible enough to take care of the passager's check-in baggage, this was the first time I flew with Etihad, im so disappointed that I got such experience. I need a respond from Eithad airway.

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12 June 2016 02:06:00 Carman

Hi, I'm wondering where my baggage is right now I had a connecting flight with etihad airway, from Melbourne to Abu dhabi and then Jfk,ny But I couldn't see my luggage and the staff told me that my it wasn't loaded and will try to call me back, now I tried to call the number that I was given and no one picked up, checked online and nothing has been updated yet. I'm being so worried and anxious right now. Eithad airway is not responsible enough to take care of the passager's check-in baggage, this was the first time I flew with Etihad, it was so unlucky that I got such experience. I need a respond from Eithad airway.

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12 June 2016 12:06:00 COCOWOLF

Hi, My name is coco lauren wolf fr om the united states and i want to share my experience with everyone. I have being hearing about this blank ATM card for a while and i never really paid any interest to it because of my doubts and due to the fact that i lost alot of money to online scam. Until one day i discovered an hacker called mason hardman. he is really good at what he does.so I inquired about The Blank ATM Card. If it works or even Existed, He told me yes and that its a card programmed for random money withdraws without being noticed and can also be used for free online purchases of any kind. This was shocking and i still had my doubts. Then i gave it a try and asked for the card and agreed to his terms and conditions. Hoping and praying it was not a scam. four days later i received my card and tried it with the closest ATM machine close to me, It worked like magic. I was able to withdraw up to $3000USD. This was unbelievable and the happiest day of my life. So far i have being able to withdraw up to $28000USD without any stress of being caught and the wonderful part is that the credit lim it is over a 100,000USD. i also wanted to confirm if i could use it anywhere in the world so i traveled to 6 different countries and it worked perfectly well. I don't know why i am posting this here, i just felt this might help those of us in need of financial stability. blank Atm has really changed my life and it can change yours too. It is 100% safe to use this card. Because it will be shipped to you as a gift card. He can also reload any Active and valid cards, any type of card just contact him for a reload (prepaid cards, credit/debit cards). CONTACT HIM VIA EMAIL: hacked_legit_blankatm@outlook.com CONTACT NUMBER: +2348158827165

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11 June 2016 11:06:00 Guest

PIR Number BOMEY 2074. I am tired of sending emails to the world!. Where is my bag?. it was loaded to a Etihad flight from Abu Dhabi!. How come NO ONE RESPONDS?. My name. is Joseph T Joseph and I need my bag.

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11 June 2016 10:06:00 EtihadHelp

Hi Nihitha Davis, Thanks for coming to us and letting us know. We will contact our team to see if this has been found. We'll be in touch as soon as we get a reply Thank you *Gill Nihitha Davis : Hi, I have forgotten to take by bag from the aircraft EY78 which flew from AMSTERDAM to ABU Dhabi on 9th Jun . It was near seat 39F. Please let me know how to claim the luggage.

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