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05 August 2016 11:08:00 EtihadHelp

Dear Guest, thank you for reaching us here. Unfortunately if the last airline of your connections was Air Berlin we are not able to give you further information regarding your baggage. We kindly advice you to contact our colleagues of Air Berlin for further updates. Thank you. *Ary Guest : Hi, We flew from COK(Cochin) to JFK via AUH and DUS ( Flight numbers EY 0281, AB7461, AB7480) on 2 AUG 2016 and lost all the 5 baggages. Logged a compaint with Air berlin ( Etihad Partner) since that was our flight from DUS to JFK. No response so far regarding the baggages. trying to contact etihad baggage service and no response for the last 2 days. Any help will be much appreaciated. My Contact 714 473 0916

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05 August 2016 11:08:00 Etihad Airways

Dear Guest, thank you for reaching us here. Unfortunately if the last airline of your connections was Air Berlin we are not able to give you further information regarding your baggage. We kindly advice you to contact our colleagues of Air Berlin for further updates. Thank you. *Ary Guest : Hi, We flew from COK(Cochin) to JFK via AUH and DUS ( Flight numbers EY 0281, AB7461, AB7480) on 2 AUG 2016 and lost all the 5 baggages. Logged a compaint with Air berlin ( Etihad Partner) since that was our flight from DUS to JFK. No response so far regarding the baggages. trying to contact etihad baggage service and no response for the last 2 days. Any help will be much appreaciated. My Contact 714 473 0916

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05 August 2016 08:08:00 Guest

sanjay Tigaonkar : we travelled from Abudhabi to mumbai by flight no EY 206 on 31 st july . we landed in Mumbai Airport at 3AM. while taking our baggage we got confused between two same kind of bags and we took some one else's baggage. without knowing the fact that the baggage wasnt our and we travaed from domastic airport of to nagpur in Jet air ways. while taking our baggage at Nagpur we came to know that the baggage wasn't our because of the weight and our name tag. we deposited the bag at Jetairways Nagpur. there was tag"VARSHA TIGAONKAR" . the tag no was:- 055AZ407953 . Our ticket no was:- 6079159140012/13 X pl sen my email stigaonkar@gmail.com

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04 August 2016 11:08:00 Guest

Hi, We flew from COK(Cochin) to JFK via AUH and DUS ( Flight numbers EY 0281, AB7461, AB7480) on 2 AUG 2016 and lost all the 5 baggages. Logged a compaint with Air berlin ( Etihad Partner) since that was our flight from DUS to JFK. No response so far regarding the baggages. trying to contact etihad baggage service and no response for the last 2 days. Any help will be much appreaciated. My Contact 714 473 0916

Reply
04 August 2016 08:08:00 Guest

On Thu, Aug 4, 2016 at 1:21 PM, rajesh matta wrote: Hello Etihad, Any updates on my claims form application? Thanks, Rajesh On Tue, Aug 2, 2016 at 9:46 PM, rajesh matta wrote: Hello Etihad, Any updates on my claims form application? Thanks, Rajesh On Mon, Aug 1, 2016 at 6:58 AM, rajesh matta wrote: Hello Etihad, Any updates on my claims form application? Thanks, Rajesh On Sat, Jul 30, 2016 at 10:22 PM, rajesh matta wrote: Hello Etihad, Any updates on my claims form application? Thanks, Rajesh On Fri, Jul 29, 2016 at 11:30 PM, rajesh matta wrote: Hello Etihad, Any updates on my claims form application? Thanks, Rajesh On Thu, Jul 28, 2016 at 9:24 AM, rajesh matta wrote: Please find the attached the baggage claims form (for my missing baggage) and its related documents. Please process it and update me ASAP. On Tue, Jul 26, 2016 at 2:18 PM, rajesh matta wrote: Hello, I have to initiate the claims process for my missing baggage. Please respond back and let me know about the process? REF# YYZEY10031 DOLLA / ROJAPUSHPAKANTHMANI Bag Tag Number(s) : EY343668 Flight Details : EY 277 / 13 JUL EY 141 / 14 JUL Thanks, Rajesh On Sun, Jul 24, 2016 at 2:27 PM, rajesh matta wrote: I did not receive my baggage but when I try to track online in the below link, it gives that my file no longer available? Why is this? Please give me an update ASAP! wtrweb.worldtracer.aero/WTRInternet/wtwf... Access to your file is no longer available. Please contact your airline for more informationAccess to your file is no longer available. Please contact your airline for more information On Mon, Jul 18, 2016 at 3:39 PM, Etihad Feedback wrote: Thank you for contacting Etihad Airways. We have received your feedback, which we will now review. Thank you for your patience. A team member will reply to you as soon as possible. Kind regards, Etihad Airways Guest Relations Department ---- Original Message ---- From : rajesh matta To : baggageclaims@etihad.ae,feedback@etihad.ae Subject : Baggage Claims# YYZEY12828 Date : Mon, Jul 18 23:38:38 GST 2016 HELLO, THIS IS IN REGARDS TO MY BAGGAGE MISSING AS REFERENCED: YYZEY12828, COULD YOU PLEASE GIVE AN UPDATE ASAP? DOLLA / ROJAPUSHPAKANTHAMANI ITS BEEN QUITE A FEW DAYS now AND NO UPDATE HAS BEEN PROVIDED. PLEASE CALL THE GIVEN NUMBER TO PROVIDE AN UPDATE ASAP? THANKS CONFIDENTIALITY / DISCLAIMER NOTICE : This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal. Etihad airways or its employees are not responsible for any auto-generated spurious messages that you may receive from Etihad email addresses. Etihad Airways

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04 August 2016 08:08:00 Jane

If you do receve any assistance than you are lucky. Because for the last 3 weeks I haven't gotten any reply for where my bag is with important medicine in it. Just that someone will get in contact with you and than no follow up. Elisabet : Hi have you received any assistance and received your bags ? Our went missing on the 26 and now 9 days later there is no sign of them and Etihad is jit helpful at ll Guest : I was travelling from Dhaka to London via Abu Dhabi. I arrived on a settlement visa on the 27th. One of my bags (that has ALL my clothes for the UK along with other valuables) has been missing. Baggage services does not respond to calls or e-mails. I am trying to figure out why on earth, in this age of technology, when things can be traced just by scanning a barcode, luggages just vanish? Any responses to this?

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04 August 2016 08:08:00 Jane

It has been more than 3 weeks since my bag has been missing with MEDICINE IN IT. And not one follow up fr om anyone. Been given the same copy and pasted response and no one has a clue wh ere my bag is. I guess this airline doesn't care about someone lives or dies. They are oblivious. To those reading this save your energy they are not really going to help. I called so many numbers sooo many times. Emailed too. Than of course with this group that takes care of social media given the same response over and over for 3 weeks. And not one follow up. I am the one who is asking for updates. I am the one who keeps calling that also international calls because there is no toll free number in Tehran.

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04 August 2016 12:08:00 Elisabet

Hi have you received any assistance and received your bags ? Our went missing on the 26 and now 9 days later there is no sign of them and Etihad is jit helpful at ll Guest : I was travelling from Dhaka to London via Abu Dhabi. I arrived on a settlement visa on the 27th. One of my bags (that has ALL my clothes for the UK along with other valuables) has been missing. Baggage services does not respond to calls or e-mails. I am trying to figure out why on earth, in this age of technology, when things can be traced just by scanning a barcode, luggages just vanish? Any responses to this?

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04 August 2016 10:08:00 sanjay Tigaonkar

we travelled from Abudhabi to mumbai by flight no EY 206 on 31 st july . we landed in Mumbai Airport at 3AM. while taking our baggage we got confused between two same kind of bags and we took some one else's baggage. without knowing the fact that the baggage wasnt our and we travaed from domastic airport of to nagpur in Jet air ways. while taking our baggage at Nagpur we came to know that the baggage wasn't our because of the weight and our name tag. we deposited the bag at Jetairways Nagpur. there was tag"VARSHA TIGAONKAR" . the tag no was:- 055AZ407953 . Our ticket no was:- 6079159140012/13 X

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04 August 2016 09:08:00 EtihadHelp

Hi there, Thanks for contacting us here at Airlines Inform, we would like to help and apologise for this baggage delay. Do you have a PIR reference number? This will look similar to AUHEY12345 We hope to hear back from you soon *Gill Guest : I was travelling from Dhaka to London via Abu Dhabi. I arrived on a settlement visa on the 27th. One of my bags (that has ALL my clothes for the UK along with other valuables) has been missing. Baggage services does not respond to calls or e-mails. I am trying to figure out why on earth, in this age of technology, when things can be traced just by scanning a barcode, luggages just vanish? Any responses to this?

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04 August 2016 09:08:00 EtihadHelp

Dear Guest, We would like to help and apologise for this delay, do you have a PIR reference number? This will look similar to AUHEY12345, kindly send this over to us and we'll certainly check this. *Gill Guest : MISSING BAG NOT YET DELIVERED - 4 DAYS AFTER ARRIVAL - NO ETA FROM STAFF, UNABLE TO REACH COMPLAINTS HOTLINE =================================================================================== Flight details: EY 269 (MAA to AUH, 24 July), AB 7461 (AUH to DUS), AB 7480 (DUS to JFK, 24 July). PIR Ticket number: 607918269243603 I travelled from MAA to JFK (via AUH and DUS), Reached JFK on 24 July. 3 bags missing. Filed Property Irregularity Report with AirBerlin at JFK. 2 bags found and delivered on 27 July, 1 still missing. Staff very unresponsive. Number at AirBerlin JFK (718 244 0921) always busy or unable to leave message on their mailbox. No ETA on when the third bag will be delivered to my address. The two bags that were delivered have been tampered with. No letter inside saying that it was opened by TSA. Both bags have been damaged. Now I need to get the third bag as soon as possible. Already 4 days passed since arrival. Please call to let me know status of missing bag. Flight details: EY 269 (MAA to AUH, 24 July), AB 7461 (AUH to DUS), AB 7480 (DUS to JFK, 24 July). PIR Ticket number: 607918269243603 Traveler last name: GOPALAKRISHNAN Number: + 1 609 917 8875

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01 August 2016 01:08:00 Guest

I was travelling from Dhaka to London via Abu Dhabi. I arrived on a settlement visa on the 27th. One of my bags (that has ALL my clothes for the UK along with other valuables) has been missing. Baggage services does not respond to calls or e-mails. I am trying to figure out why on earth, in this age of technology, when things can be traced just by scanning a barcode, luggages just vanish? Any responses to this?

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29 July 2016 03:07:00 Guest

MISSING BAG NOT YET DELIVERED - 4 DAYS AFTER ARRIVAL - NO ETA FROM STAFF, UNABLE TO REACH COMPLAINTS HOTLINE =================================================================================== Flight details: EY 269 (MAA to AUH, 24 July), AB 7461 (AUH to DUS), AB 7480 (DUS to JFK, 24 July). PIR Ticket number: 607918269243603 I travelled from MAA to JFK (via AUH and DUS), Reached JFK on 24 July. 3 bags missing. Filed Property Irregularity Report with AirBerlin at JFK. 2 bags found and delivered on 27 July, 1 still missing. Staff very unresponsive. Number at AirBerlin JFK (718 244 0921) always busy or unable to leave message on their mailbox. No ETA on when the third bag will be delivered to my address. The two bags that were delivered have been tampered with. No letter inside saying that it was opened by TSA. Both bags have been damaged. Now I need to get the third bag as soon as possible. Already 4 days passed since arrival. Please call to let me know status of missing bag. Flight details: EY 269 (MAA to AUH, 24 July), AB 7461 (AUH to DUS), AB 7480 (DUS to JFK, 24 July). PIR Ticket number: 607918269243603 Traveler last name: GOPALAKRISHNAN Number: + 1 609 917 8875

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29 July 2016 08:07:00 Guest

Guest : dear guys, I think eithad airlines is stop reading this forum. Even they are not replying even which I send email on 23/07/16. Luggage missed since 3/7/16.still no feed back Where they design the website for bug gage claim even unable to upload the documents Even sending email to social media of eithad airlines no response. Rama krishna : why no feed back upto now and I m sending continuously messages and irresponsible behavior from eithad airlines even after missing my buggage.The luggage tags,ticket and passport what else needed,The wrong thing I have done is selecting the worse airlines with worse behavior , Guest : Any update in this regards Dear Eithad Airlines, My self Rama kishna travelled from Riyadh -- Abu dhabi and Abu dhabi-- Hong kong on 2/6/16.I missed my 3 buggages of luggage. And i contact the SATS HK DELAYED baggage report team in Hong kong after 3 days they deilvered my luggage to china with some much diffult for 2 bags. And the third one is still missing still upto now and as per SATS HK-dELAYED BAGGAGE team they told to contact eithad airlines. pls support to proivde to compensation for delay of 2 bags and missed luggage for 1 bag immediately. name : korada rama krishna flight from :riyadh -abu dhabi --flight --02-07-16--flight no: EY318 flight from :ABU DHABI-HONG KONG --flight --03-07-16--flight no: EY834 cONTACT NO: 00966531586113 and email id : koradark@gmail.com Guest : Dear Eithad Airlines, My self Rama kishna travelled from Riyadh -- Abu dhabi and Abu dhabi-- Hong kong on 2/6/16.I missed my 3 buggages of luggage. And i contact the SATS HK DELAYED baggage report team in Hong kong after 3 days they deilvered my luggage to china with some much diffult for 2 bags. And the third one is still missing still upto now and as per SATS HK-dELAYED BAGGAGE team they told to contact eithad airlines. pls support to proivde to compensation for delay of 2 bags and missed luggage for 1 bag immediately. name : korada rama krishna flight from :riyadh -abu dhabi --flight --02-07-16--flight no: EY318 flight from :ABU DHABI-HONG KONG --flight --03-07-16--flight no: EY834 cONTACT NO: 00966531586113 and email id : koradark@gmail.com Guest : Dear Eithad Airlines, My self Rama kishna travelled from Riyadh -- Abu dhabi and Abu dhabi-- Hong kong on 2/6/16.I missed my 3 buggages of luggage. And i contact the SATS HK DELAYED baggage report team in Hong kong after 3 days they deilvered my luggage to china with some much diffult for 2 bags. And the third one is still missing still upto now and as per SATS HK-dELAYED BAGGAGE team they told to contact eithad airlines. pls support to proivde to compensation for delay of 2 bags and missed luggage for 1 bag immediately. name : korada rama krishna flight from :riyadh -abu dhabi --flight --02-07-16--flight no: EY318 flight from :ABU DHABI-HONG KONG --flight --03-07-16--flight no: EY834 cONTACT NO: 00966531586113 and email id : koradark@gmail.com Guest : Rama krishna : why no feed back upto now and I m sending continuously messages and irresponsible behavior from eithad airlines even after missing my buggage.The luggage tags,ticket and passport what else needed,The wrong thing I have done is selecting the worse airlines with worse behavior ,

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28 July 2016 03:07:00 farooqueraza

Etihad Airways : FAROOQUE RAZA : Guest : Etihad Airways : Hi FAROOQUE, As of yet we do not have any further updates, we truly understand this upset and frustration, we apologise for this. Our team will be in contact with an update as soon as possible *Gill FAROOQUE RAZA : Hi, I went to Kolkata, India on a 10 days trip on June 30, 2016 and returned back to Jeddah, Saudi Arabia on July 10, 2016. While Travelling JED-AUH-CCU, I lost one baby stroller. I registered the missing baggage complaint at Kolkata Airport and they promised to trace the missing baggage and to be delivered to my temporary address in India. I have been calling Kolkata airport Etihad baggages services but the line was busy 24 hrs. It seems that the baggage services dept doesn't was to answer the passengers call. We travelled on a short leisure trip and really faced inconvenience without the baby stroller. The copy of the PIR provided to me does mention the PIR number. My PNR no is NPIWUB and the missing baggage tag no is EY219491. I've already returned back to my origin city on 10th July and I'm yet to get any communication on my complaint. This is very pathetic experience with Etihad which claims to be the best airline. This is so frustrating. Please update me on missing baggage on my email id FAROOQUERAZA@HOTMAIL.COM Is there any update on my missing luggage. Is there any cutoff time to get response from your baggage service dept. I dont have the time and patience to keep following up for my missing luggage. Please let me know the procedure to get the compensation. Regards, Farooque Raza Is there anybody at Etihad Airways end to respond??? Hi Farooque, we are sorry to hear, that you still haven't received your baggage. Kindly check again for your PIR reference. It's a mix from the airport code you arrived, EY and 5 digits. In your case it should look like CCUEY12345. Kindly check and provide us this information in order to check with the Kolkata team. Thank you. *Ela Thank you for at earliest responding to my grievance. When I reported the missing baggage claim at the airport, I didnt get the PIR reference. I've only the missing baggage tag no. which is EY219491. Its almost a month now and still no trace of the missing baggage. I traveled on ticket having PNR no. NPIWUB on June 30 2016.

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27 July 2016 04:07:00 Asifali

Hello My luggage is missing

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26 July 2016 09:07:00 DOLLA / ROJAPUSHPAKANTHAMANI

HELLO, I HAVE TO INITIATE THE CLAIMS PROCESS FOR MY MISSING BAGGAGE. PLEASE RESPOND BACK AND LET ME KNOW ABOUT THE PROCESS? REF# YYZEY10031 DOLLA / ROJAPUSHPAKANTHMANI BAG TAG NUMBER(S) : EY343668 FLIGHT DETAILS : EY 277 / 13 JUL EY 141 / 14 JUL THANKS, DOLLA / ROJAPUSHPAKANTHAMANI : I did not receive my baggage but when I try to track online in the below link, it gives that my file no longer available? Why is this? Please give me an update ASAP! wtrweb.worldtracer.aero/WTRInternet/wtwf... Access to your file is no longer available. Please contact your airline for more informationAccess to your file is no longer available. Please contact your airline for more information On Mon, Jul 18, 2016 at 3:39 PM, Etihad Feedback wrote: Thank you for contacting Etihad Airways. We have received your feedback, which we will now review. Thank you for your patience. A team member will reply to you as soon as possible. Kind regards, Etihad Airways Guest Relations Department ---- Original Message ---- From : rajesh matta To : baggageclaims@etihad.ae,feedback@etihad.ae Subject : Baggage Claims# YYZEY12828 Date : Mon, Jul 18 23:38:38 GST 2016 HELLO, THIS IS IN REGARDS TO MY BAGGAGE MISSING AS REFERENCED: YYZEY12828, COULD YOU PLEASE GIVE AN UPDATE ASAP? DOLLA / ROJAPUSHPAKANTHAMANI ITS BEEN QUITE A FEW DAYS now AND NO UPDATE HAS BEEN PROVIDED. PLEASE CALL THE GIVEN NUMBER TO PROVIDE AN UPDATE ASAP? THANKS CONFIDENTIALITY / DISCLAIMER NOTICE : This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal. Etihad airways or its employees are not responsible for any auto-generated spurious messages that you may receive from Etihad email addresses. Etihad Airways DOLLA / ROJAPUSHPAKANTHAMANI : Hello Any updates on my baggage ref: YYZEY12828, I left a message in this forum 4 days back which is missing. Please given me an update on Ref: YYZEY12828

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26 July 2016 05:07:00 Flora

I opened a PIR (BNEVA38365) due to 31 hours baggage delay @ Brisbane. Then I updated the same PIR (online) because I found the locker and the external shell broken. No way to repair or fix it. I also tried several times to upload the claim form (resources.etihadairways.com/etihadairway... through your website but It was impossible due to "Internal Server Errors". For this reason, at the end, I sent all the documentation to baggageclaims@etihad.ae. At the same time I chatted with your operators over facebook. Could you kindly confirm that you are properly managing my request ? I'll re-submit this post until I'll receive an answer. Regards, Flora F.

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26 July 2016 09:07:00 R K Bhardwaj

I travelled with Etihad flt no. EY 206 from Abu Dhabi to Mumbai and landed on 4th June 16 in business class. On receipt of my checked in Bags I notices one of the bags was damaged in transit. I filed a report with Etihad staff at Mumbai International airport and later on sent photos of damaged bag to their given e mail ID. Phoned them many times but their is no response. I really do not know what else to do but this is very poor on part of Etihad.

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26 July 2016 08:07:00 G Venkata Narayana

Hi, I was travelling to Visakhapatnam, India fr om Dar es salaam, Tanzania by Etihad Airways on 21st July, 2016. I have booked two baggage and it should be in Visakhapatnam by 22nd July, when I reach here. My flight was from Dar es salaam to Abu Dhabi to Mumbai to Visakhapatnam but due to late connectivity, I travelled from Dar es salaam to Abu Dhabi to Delhi to Visakhapatnam and I am afraid when there is no booked baggage found in Delhi airport. When i contacted Etihad Airways baggage helpdesk and lodged a written complaint, i was informed that my baggage are missing and the same will be available within 12-24 hours in Visakhapatnam. I started calling their Delhi office and they informed me that baggage have arrived in Visakhapatnam and should be collected from airport, but nothing was there to collect on 23rd and 24th July. Again i contacted their Delhi and Mumbai office, but till now there is no proper response on the wh ere about of the baggage from both office. In the afternoon, Delhi people started saying that your baggage are in Mumbai airport and sending to Visakhapatnam and Mumbai office saying that baggage are in Delhi, they are arranging to send me. No on 26th July Mumbai office says the baggage are in Mysore airport, how it is possible. It is highest level of frustration, since all my belongings are in both suitcases and i reached home with empty hands. Please assist on the matter urgently. Thanking you, Venkata Narayana Giduthuri

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25 July 2016 05:07:00 MOHAMMAD ABU BAKAR SIDDIQUE

I was travelled to INDIA from BAHRAIN this month in Etihad airways. your airlines made my trip worst & miserable. When i reached at kolkata airport your airlines didnt able to deliver my baggage.They simply told me that it will reach next day by another flight. For collection my baggae i have to come to day airport aftr 2 days from my hometown. When i received my baggage that was damaged & my NEW TV also got damaged by you airlines. When i asked to the Etihad airlines there behaviour was harsh unacceptable. i am a frequent flyer but this time it hurts me alot which i nvr forget & choose your arlines anymore...Neither i will suggest anyboday to choose your flight. Thanks & Regards

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25 July 2016 08:07:00 Guest

Jalaprasad : Hi,i have travelled from Hyderabad to Berlin via abudabi, once I reach Berlin..found luggage is missing. Baggage scan code #0607EY005935. I don't hear anything as of now. I don't have clothes also to wear..pls help to find my baggage...any update pld

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24 July 2016 09:07:00 DOLLA / ROJAPUSHPAKANTHAMANI

I did not receive my baggage but when I try to track online in the below link, it gives that my file no longer available? Why is this? Please give me an update ASAP! wtrweb.worldtracer.aero/WTRInternet/wtwf... Access to your file is no longer available. Please contact your airline for more informationAccess to your file is no longer available. Please contact your airline for more information On Mon, Jul 18, 2016 at 3:39 PM, Etihad Feedback wrote: Thank you for contacting Etihad Airways. We have received your feedback, which we will now review. Thank you for your patience. A team member will reply to you as soon as possible. Kind regards, Etihad Airways Guest Relations Department ---- Original Message ---- From : rajesh matta To : baggageclaims@etihad.ae,feedback@etihad.ae Subject : Baggage Claims# YYZEY12828 Date : Mon, Jul 18 23:38:38 GST 2016 HELLO, THIS IS IN REGARDS TO MY BAGGAGE MISSING AS REFERENCED: YYZEY12828, COULD YOU PLEASE GIVE AN UPDATE ASAP? DOLLA / ROJAPUSHPAKANTHAMANI ITS BEEN QUITE A FEW DAYS now AND NO UPDATE HAS BEEN PROVIDED. PLEASE CALL THE GIVEN NUMBER TO PROVIDE AN UPDATE ASAP? THANKS CONFIDENTIALITY / DISCLAIMER NOTICE : This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal. Etihad airways or its employees are not responsible for any auto-generated spurious messages that you may receive from Etihad email addresses. Etihad Airways DOLLA / ROJAPUSHPAKANTHAMANI : Hello Any updates on my baggage ref: YYZEY12828, I left a message in this forum 4 days back which is missing. Please given me an update on Ref: YYZEY12828

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24 July 2016 07:07:00 Jalaprasad

Hi,i have travelled from Hyderabad to Berlin via abudabi, once I reach Berlin..found luggage is missing. Baggage scan code #0607EY005935. I don't hear anything as of now. I don't have clothes also to wear..pls help to find my baggage

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24 July 2016 01:07:00 Flora

I opened a PIR (BNEVA38365) due to 31 hours baggage delay @ Brisbane. Then I updated the same PIR (online) because I found the locker and the external shell broken. No way to repair or fix it. I also tried several times to upload the claim form (resources.etihadairways.com/etihadairway... through your website but It was impossible due to "Internal Server Errors". For this reason, at the end, I sent all the documentation to baggageclaims@etihad.ae. At the same time I chatted with your operators over facebook. Could you kindly confirm that you are properly managing my request ? Regards, Flora F.

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23 July 2016 04:07:00 Guest

Flew from London to Dhaka via Dublin then Abu Dhabi, arrived in Dhaka to find both luggage lost or not arrived, 3 days now still no news, Etihad are good at reassuring but it just goes cold after this, just feel like no one gives a damm, can't blame Dhaka as the have not received the luggage. Flew first time, gives me no confidence to go back!!

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23 July 2016 09:07:00 Guest

Feed back from EITHAD AIRLINES NEEDED URGENTLY. why no feed back upto now and I m sending continuously messages and irresponsible behavior from eithad airlines even after missing my buggage.The luggage tags,ticket and passport what else needed,The wrong thing I have done is selecting the worse airlines with worse behavior ,

Reply
23 July 2016 09:07:00 Guest

why no feed back upto now and I m sending continuously messages and irresponsible behavior from eithad airlines even after missing my buggage.The luggage tags,ticket and passport what else needed,The wrong thing I have done is selecting the worse airlines with worse behavior ,

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23 July 2016 07:07:00 Guest

Rama krishna : why no feed back upto now and I m sending continuously messages and irresponsible behavior from eithad airlines even after missing my buggage.The luggage tags,ticket and passport what else needed,The wrong thing I have done is selecting the worse airlines with worse behavior , Guest : Any update in this regards Dear Eithad Airlines, My self Rama kishna travelled from Riyadh -- Abu dhabi and Abu dhabi-- Hong kong on 2/6/16.I missed my 3 buggages of luggage. And i contact the SATS HK DELAYED baggage report team in Hong kong after 3 days they deilvered my luggage to china with some much diffult for 2 bags. And the third one is still missing still upto now and as per SATS HK-dELAYED BAGGAGE team they told to contact eithad airlines. pls support to proivde to compensation for delay of 2 bags and missed luggage for 1 bag immediately. name : korada rama krishna flight from :riyadh -abu dhabi --flight --02-07-16--flight no: EY318 flight from :ABU DHABI-HONG KONG --flight --03-07-16--flight no: EY834 cONTACT NO: 00966531586113 and email id : koradark@gmail.com Guest : Dear Eithad Airlines, My self Rama kishna travelled from Riyadh -- Abu dhabi and Abu dhabi-- Hong kong on 2/6/16.I missed my 3 buggages of luggage. And i contact the SATS HK DELAYED baggage report team in Hong kong after 3 days they deilvered my luggage to china with some much diffult for 2 bags. And the third one is still missing still upto now and as per SATS HK-dELAYED BAGGAGE team they told to contact eithad airlines. pls support to proivde to compensation for delay of 2 bags and missed luggage for 1 bag immediately. name : korada rama krishna flight from :riyadh -abu dhabi --flight --02-07-16--flight no: EY318 flight from :ABU DHABI-HONG KONG --flight --03-07-16--flight no: EY834 cONTACT NO: 00966531586113 and email id : koradark@gmail.com Guest : Dear Eithad Airlines, My self Rama kishna travelled from Riyadh -- Abu dhabi and Abu dhabi-- Hong kong on 2/6/16.I missed my 3 buggages of luggage. And i contact the SATS HK DELAYED baggage report team in Hong kong after 3 days they deilvered my luggage to china with some much diffult for 2 bags. And the third one is still missing still upto now and as per SATS HK-dELAYED BAGGAGE team they told to contact eithad airlines. pls support to proivde to compensation for delay of 2 bags and missed luggage for 1 bag immediately. name : korada rama krishna flight from :riyadh -abu dhabi --flight --02-07-16--flight no: EY318 flight from :ABU DHABI-HONG KONG --flight --03-07-16--flight no: EY834 cONTACT NO: 00966531586113 and email id : koradark@gmail.com

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22 July 2016 09:07:00 DOLLA / ROJAPUSHPAKANTHAMANI

Hello Any updates on my baggage ref: YYZEY12828, I left a message in this forum 4 days back which is missing. Please given me an update on Ref: YYZEY12828

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22 July 2016 07:07:00 EtihadHelp

Dear Guest, Upon leaving DFW to SPS can you please let us know which airline carrier this was? You should have been able to complete a PIR form (Property Irregularity Report). Kindly let us know and we will do all possible to assist *Gill Guest : I traveled from ISB-AUH-MAN-PHL-DFW-SPS My bag tag 607EY133579 is missing. I was told at PHL to fill claim at destination but at destination I was told to contact Etihad but there was no office of Etihad in SPS. My email munirnadir@hotmail.com Contact 1 940-855-7370 Ext 2576

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22 July 2016 03:07:00 Guest

I traveled from ISB-AUH-MAN-PHL-DFW-SPS My bag tag 607EY133579 is missing. I was told at PHL to fill claim at destination but at destination I was told to contact Etihad but there was no office of Etihad in SPS. My email munirnadir@hotmail.com Contact 1 940-855-7370 Ext 2576

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22 July 2016 01:07:00 Rama krishna

Guest : Any update in this regards Dear Eithad Airlines, My self Rama kishna travelled from Riyadh -- Abu dhabi and Abu dhabi-- Hong kong on 2/6/16.I missed my 3 buggages of luggage. And i contact the SATS HK DELAYED baggage report team in Hong kong after 3 days they deilvered my luggage to china with some much diffult for 2 bags. And the third one is still missing still upto now and as per SATS HK-dELAYED BAGGAGE team they told to contact eithad airlines. pls support to proivde to compensation for delay of 2 bags and missed luggage for 1 bag immediately. name : korada rama krishna flight from :riyadh -abu dhabi --flight --02-07-16--flight no: EY318 flight from :ABU DHABI-HONG KONG --flight --03-07-16--flight no: EY834 cONTACT NO: 00966531586113 and email id : koradark@gmail.com Guest : Dear Eithad Airlines, My self Rama kishna travelled from Riyadh -- Abu dhabi and Abu dhabi-- Hong kong on 2/6/16.I missed my 3 buggages of luggage. And i contact the SATS HK DELAYED baggage report team in Hong kong after 3 days they deilvered my luggage to china with some much diffult for 2 bags. And the third one is still missing still upto now and as per SATS HK-dELAYED BAGGAGE team they told to contact eithad airlines. pls support to proivde to compensation for delay of 2 bags and missed luggage for 1 bag immediately. name : korada rama krishna flight from :riyadh -abu dhabi --flight --02-07-16--flight no: EY318 flight from :ABU DHABI-HONG KONG --flight --03-07-16--flight no: EY834 cONTACT NO: 00966531586113 and email id : koradark@gmail.com Guest : Dear Eithad Airlines, My self Rama kishna travelled from Riyadh -- Abu dhabi and Abu dhabi-- Hong kong on 2/6/16.I missed my 3 buggages of luggage. And i contact the SATS HK DELAYED baggage report team in Hong kong after 3 days they deilvered my luggage to china with some much diffult for 2 bags. And the third one is still missing still upto now and as per SATS HK-dELAYED BAGGAGE team they told to contact eithad airlines. pls support to proivde to compensation for delay of 2 bags and missed luggage for 1 bag immediately. name : korada rama krishna flight from :riyadh -abu dhabi --flight --02-07-16--flight no: EY318 flight from :ABU DHABI-HONG KONG --flight --03-07-16--flight no: EY834 cONTACT NO: 00966531586113 and email id : koradark@gmail.com

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22 July 2016 11:07:00 EtihadHelp

Ira Dewan : It's been harrowing for us as due to changes in our flights, we flew out of Abu dhabi via jet airways instead of etihaad (flt EY 224/19.07). Etihaad ground staff had said that they've tagged our luggage on the jet flt after they made entries on our new flight details. When we arrived in India, we were shocked to see no baggages had been loaded... We are still missing our bags since 20thJuly.... Please advise as jet has raised the search on our behalf with etihaad... No baggages have come till now. Dear Ira, We are sorry for your disappointment. In order to look into that, kindly let us know your PIR by sending email to socialmedia@etihad.ae and we will contact the relevant team for further investigation. Thanks. *Jiaqi

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22 July 2016 10:07:00 Ira Dewan

It's been harrowing for us as due to changes in our flights, we flew out of Abu dhabi via jet airways instead of etihaad (flt EY 224/19.07). Etihaad ground staff had said that they've tagged our luggage on the jet flt after they made entries on our new flight details. When we arrived in India, we were shocked to see no baggages had been loaded... We are still missing our bags since 20thJuly.... Please advise as jet has raised the search on our behalf with etihaad... No baggages have come till now.

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22 July 2016 08:07:00 Guest

Dear Eithad Airlines, My self Rama kishna travelled from Riyadh -- Abu dhabi and Abu dhabi-- Hong kong on 2/6/16.I missed my 3 buggages of luggage. And i contact the SATS HK DELAYED baggage report team in Hong kong after 3 days they deilvered my luggage to china with some much diffult for 2 bags. And the third one is still missing still upto now and as per SATS HK-dELAYED BAGGAGE team they told to contact eithad airlines. pls support to proivde to compensation for delay of 2 bags and missed luggage for 1 bag immediately. name : korada rama krishna flight from :riyadh -abu dhabi --flight --02-07-16--flight no: EY318 flight from :ABU DHABI-HONG KONG --flight --03-07-16--flight no: EY834 cONTACT NO: 00966531586113 and email id : koradark@gmail.com

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22 July 2016 02:07:00 EtihadHelp

Guest : I had the misfortune of travelling on this terrible airline on 18th July fr om JFK to Mumbai via Abu Dhabi on flight number EY 102 and EY 204 respectively. The airline has misplaced one of my two bags. On filing a complaint at Mumbai airport, I was told that the bag was on the next flight to Mumbai and would be returned to me that very night and I would be called and updated regularly regarding the status of my lost bag. Not only was I not called and informed anything, when I tried calling the number provided to me, I was put on hold for more than an hour and finally no one took my call. I have spent all day trying different numbers to get in touch with Etihad until finally I called the booking office who informed me that they have no idea where my bag is. This kind of customer service is ridiculous and has caused me immense inconvenience. Not only are all my personal belongings in that bag, including a suit for a very important interview- which I have to buy a new one for but all the gifts that I have bought for my family are all misplaced. I had to come home after an entire year empty handed with nothing to give to my loved ones because of Etihad's carelessness. The least that Etihad can do is call and update me or at least answer my call when I want to find out where my bag is an give me a better answer than 'we have no idea wh ere your bag is'. I'm so sorely disappointed by this service and hope that my bag comes soon and with all its contents intact. I have already filed a property irregularity report and my baggage claim number is 4607EY220062. Hello, we are sorry, that Mumbai is not getting back to you for updates. We understand your frustrations. Kindly provide us your PIR reference (e.g. BOMEY12345) in order for us to follow up with our airport team. Thank you. *Ela

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22 July 2016 02:07:00 EtihadHelp

FAROOQUE RAZA : Guest : Etihad Airways : Hi FAROOQUE, As of yet we do not have any further updates, we truly understand this upset and frustration, we apologise for this. Our team will be in contact with an update as soon as possible *Gill FAROOQUE RAZA : Hi, I went to Kolkata, India on a 10 days trip on June 30, 2016 and returned back to Jeddah, Saudi Arabia on July 10, 2016. While Travelling JED-AUH-CCU, I lost one baby stroller. I registered the missing baggage complaint at Kolkata Airport and they promised to trace the missing baggage and to be delivered to my temporary address in India. I have been calling Kolkata airport Etihad baggages services but the line was busy 24 hrs. It seems that the baggage services dept doesn't was to answer the passengers call. We travelled on a short leisure trip and really faced inconvenience without the baby stroller. The copy of the PIR provided to me does mention the PIR number. My PNR no is NPIWUB and the missing baggage tag no is EY219491. I've already returned back to my origin city on 10th July and I'm yet to get any communication on my complaint. This is very pathetic experience with Etihad which claims to be the best airline. This is so frustrating. Please update me on missing baggage on my email id FAROOQUERAZA@HOTMAIL.COM Is there any update on my missing luggage. Is there any cutoff time to get response from your baggage service dept. I dont have the time and patience to keep following up for my missing luggage. Please let me know the procedure to get the compensation. Regards, Farooque Raza Is there anybody at Etihad Airways end to respond??? Hi Rarooque, we are sorry to hear, that you still haven't received your baggage. Kindly check again for your PIR reference. It's a mix from the airport code you arrived, EY and 5 digits. In your case it should look like CCUEY12345. Kindly check and provide us this information in order to check with the Kolkata team. Thank you. *Ela

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22 July 2016 02:07:00 EtihadHelp

Suresh : Very frustrating experience with Etihad. they misplaced my families luggage with tag id 7607EY327745 travelling from JFK to India. called their call centers gets transferred to numbers that no one picks up. emailed to baggage claims and social media no response. Called baggage claim numbers in US and Abu Dhabi no one answers. How can you guys be so irresponsible and unresponsive? Only mistake we did is that we were a loyal customer. My family is without their essentials for four days now Dear Suresh, we are sorry you feel we are not responding to you. Is it correct, your last carrier was Jet Airways? In this case, you need to get in contact with them again. They will be able to give you the needed information. You may send us your PIR reference and we can check, which carrier was your last one. Thank you. *Ela

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22 July 2016 02:07:00 EtihadHelp

madhavan : i misplaced my expensive mobile phone make SAMSUNG S7 GALAXY EDGE yesterday in the business class lounge at MILAN Malpensa airport called Casa alitalia . no response from the airline so far . they have cc tv so it can be traced . very seriously inconvenienced . expect etihad to urgently respond to its business class travellers Hi Madhavan, we are sorry to hear you lost you phone. Kindly contact Alitalia or the airport directly. Thank you. *Ela

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22 July 2016 02:07:00 EtihadHelp

HIRA BASHARAT : hi i travelled from JFK to Abu Dhabi ( EY-102) then a connecting flight to Islamabad (EY 233) today, 20 july. My luggage did not reach Islamabad. luggage numbers EY-195565 and EY- 195566. please tell me what to do Hi Hira, kindly claim our baggage online bit.ly/1gMD6mn You can also trace it there. Our Baggage Claims Team will contact you as fast as they can. Thank you. *Ela

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22 July 2016 02:07:00 EtihadHelp

Guest : We couldn't track the following two bags: AA352626 AA352951 PNR: NCIUKD Passenger: Rajakumar Betapudi e-mail: r_betapudi@hotmail.com Hi Rajakumar, have you been able to locate your baggage by now? Has you last carrier been American Airlines? Sen us your PIR reference to allocate you baggage better. Thank you. *Ela

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21 July 2016 02:07:00 farooqueraza

Guest : Etihad Airways : Hi FAROOQUE, As of yet we do not have any further updates, we truly understand this upset and frustration, we apologise for this. Our team will be in contact with an update as soon as possible *Gill FAROOQUE RAZA : Hi, I went to Kolkata, India on a 10 days trip on June 30, 2016 and returned back to Jeddah, Saudi Arabia on July 10, 2016. While Travelling JED-AUH-CCU, I lost one baby stroller. I registered the missing baggage complaint at Kolkata Airport and they promised to trace the missing baggage and to be delivered to my temporary address in India. I have been calling Kolkata airport Etihad baggages services but the line was busy 24 hrs. It seems that the baggage services dept doesn't was to answer the passengers call. We travelled on a short leisure trip and really faced inconvenience without the baby stroller. The copy of the PIR provided to me does mention the PIR number. My PNR no is NPIWUB and the missing baggage tag no is EY219491. I've already returned back to my origin city on 10th July and I'm yet to get any communication on my complaint. This is very pathetic experience with Etihad which claims to be the best airline. This is so frustrating. Please update me on missing baggage on my email id FAROOQUERAZA@HOTMAIL.COM Is there any update on my missing luggage. Is there any cutoff time to get response from your baggage service dept. I dont have the time and patience to keep following up for my missing luggage. Please let me know the procedure to get the compensation. Regards, Farooque Raza Is there anybody at Etihad Airways end to respond???

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21 July 2016 12:07:00 Suresh

Very frustrating experience with Etihad. they misplaced my families luggage with tag id 7607EY327745 travelling from JFK to India. called their call centers gets transferred to numbers that no one picks up. emailed to baggage claims and social media no response. Called baggage claim numbers in US and Abu Dhabi no one answers. How can you guys be so irresponsible and unresponsive? Only mistake we did is that we were a loyal customer. My family is without their essentials for four days now

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20 July 2016 06:07:00 madhavan

i misplaced my expensive mobile phone make SAMSUNG S7 GALAXY EDGE yesterday in the business class lounge at MILAN Malpensa airport called Casa alitalia . no response from the airline so far . they have cc tv so it can be traced . very seriously inconvenienced . expect etihad to urgently respond to its business class travellers

Reply
20 July 2016 06:07:00 Guest

HIRA BASHARAT : hi i travelled from JFK to Abu Dhabi ( EY-102) then a connecting flight to Islamabad (EY 233) today, 20 july. My luggage did not reach Islamabad. luggage numbers EY-195565 and EY- 195566. please tell me what to do email: hirabasharat94@gmail.com

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20 July 2016 06:07:00 HIRA BASHARAT

hi i travelled from JFK to Abu Dhabi ( EY-102) then a connecting flight to Islamabad (EY 233) today, 20 july. My luggage did not reach Islamabad. luggage numbers EY-195565 and EY- 195566. please tell me what to do

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20 July 2016 05:07:00 Guest

We couldn't track the following two bags: AA352626 AA352951 PNR: NCIUKD Passenger: Rajakumar Betapudi e-mail: r_betapudi@hotmail.com

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19 July 2016 08:07:00 EtihadHelp

Dear Nada, we definitely help you with that, please send us your baggage tag number so we can check the status of your baggage for you? Thank you. *Maria

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19 July 2016 08:07:00 EtihadHelp

Hi M Rodrigues, we are very sorry to hear about your frustration. Could you forward your complaint to socialmedia@etihad.ae ? *Maria

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