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Sunwing Airlines Discussion

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29 November 2012 10:11:00 Dave F.

Might I suggest Air Transat, Excellent company with 25 years experience in this industrie, they do NOT take their passengers for granted and their pilots are ALL Canadian...

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22 November 2012 01:11:00 Mary

Pay a few hundred dollars more and use West Jet Or Air Canada Vacations. This company has no customer relations office, if you have a problem with anything you will not be assisted or shown any compassion even if it is a medical emergency. Shame on Sunwing!

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18 November 2012 11:11:00 Canada, Alberta

Any First Time Travelers Please be aware that this is not the airline for you !! You will be turned off of traveling for good! It starts off with the confusion at the terminal , if you pay for the upgrade in your package Dont it! It is sooooo not recomended you will be treated the same as everyone else, Your seating is the same and your wait time is the same. You are told to pay up front for your seating there and back to make sure your seated together and your seat number is the same as you have requested and paid for , Well its a bunch of * !! you will not be rembursed ! the compsany is very unorganised and will not take the time to compansate you for your expenses . You are now taken for your money ! and Stuck with the extra expenses you have just paid for . You will be cond into upgrading for rooms at your resort so you pay the extra money for a ocean front alot extra depending on the person, we traveled in a party of 50 people and everyone was charged a different rate for upgrading there rooms and we were told we would all be in different buildings if not upgraded so to our suprise some up graded to ocean front , when we were all going to our rooms guess what to our surprise we all were in the same building and the ocean front s were a complete joke !!! When questioned about it , they were told to talk to your travel agent! oh ya at the terminal in mexico the shuttle bus for sunwing was so disorganised it took just about two hours to get everyone on the bus and they had everyone mixed up on where to take you !Not cool when you dont even know were your going ! Just to give you a little heads up on your excursions be careful sunwing has not met up with our standards the dunbugie tour we wornt told they were the oldest around and you will spend more time broke down then driving! There are nice new ones on other tours for the same price so do some research before booking they will presure you to book all your tours the day you arrive ! Big misstake! I could go on and on about how not to travel with sunwing but all i have to say is do your research before booking with sunwing ! you pay to much ! for the crapy service and crapy treatment you get. Thank you First time flyer with sunwing and a non returning client anlong with 50 others!!!

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09 November 2012 10:11:00 Iwona Lejawa

I am very disappointed in Sunwing. I have a legitimate request for an increase in baggage allowance for humanitarian reasons, with an attached request from the president of Beyond the Beach Children's Foundation. Today, I was denied my request. They're sorry for the inconvenience this may have caused me, but gave me an alternative. If I want I can pay for the extra baggage. Gee thanks Sunwing. The inconvenience is not to me, but to the children in the Dominican Republic who would have received new school supplies and toys, just in time for Christmas. Shame on you, Sunwing. The money you expect me to pay for the extra weight could buy so much more supplies for the schools there. My request wasn't unreasonable, a total of 20 kg for my husband and I. I will continue to let people know that if they're considering bringing and donations to not fly with Sunwing, as they are only interested in lining their own pockets. I have flown with Canjet in previous years and they were generous enough to give us baggage increase of 20 kg. each. West Jet also has given baggage increase for humanitarian reasons. Sunwing should reconsider how they do business, and while they're at it, grow a heart.

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09 November 2012 05:11:00 Barbara Brown

I was so excited to have a direct flight to Jamaica from Cincinnati, Ohio, CVG. I certainly hope this charter continues. I visit Jamaica once or twice a year. I loved the service especially the people at the airport who were very helpful and kind. Flight attendants were also very gracious except one, a young man named Eddie. He was very disrespectful and wanted to argue with me. I am 67 years old and I felt very embarrased and disrespected while others were listenting and watching. This young man needs serious customer service training, diversity training, and needs to know how to respect his elders. I was appaled at his behavior. I was on flight 4746 with a group of over 50 people. I enjoyed the flight and the service except for that incident with the flight attendent.

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27 October 2012 05:10:00 judy r

To Sunwing MONEY IS MORE IMOPORTANT THAN PEOPLE!!!! I have been traveling with Sunwing for about 6 or 7 years now. It has always been a favourite until this week. I was booked on a flight to Manzanillo de Cuba on Wednesday Oct 24. when we arrived at the airport were informed that our flight was cancelled and had been redirected to Santiago and that it was very safe and well out of the way of the hurricane. We were offered 3 choices by the staff; go ahead and go to Santiago for the week; get a full refund; or rebook. I declined the trip to Santiago and in view of the deaths and devastation, I thank God that I did. I travelled from Calgary to Toronto to take the flight at a cost of $600. I met my grandson and I was making the trip to introduce him to his Cuban Grandmother, aunts, uncles and cousins for the first time. It was his first time to fly and would have been a nightmare had we gone to Santiago. I incurred $150 in extra bus fares to and from the airport. I would have to change my return flight to Calgary at a cost. I also had to entertain a upset and anxious 12 yr. old for 12 hours from flight cancellation until but time. I requested of Sunwing that they put me on the flight of October 31 with my Grandson with only the exact same amenities that I had already paid for. For 3 days I have been negotiating with them unsuccessfully with Sunwing. I can only get on that plane on Wed October 31 if I pay an extra almost $475. I am very disappointed that Sunwing does not value my grandson as customers enough that they would make this trip happen for us. What a life lesson for my grandson to learn when he may have been a customer of sunwing for many years to come. It will not be easy for me to take another airline and or fly into another city in order to get to my destination in Pilon but I will do it. It will be a frosty friday before I fly with Sunwing again!!!!! I feel very sorry for the people who made the choice to go ahead on Wednesday and fly to Santiago because they ended up right in the eye of it! I am sure these comments will be taken down when they just because they tell the truth about my experience with Sunwing!

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14 October 2012 07:10:00 Mike Gobbett

The Sunwing Flight was excellent but the represitive that met us at the Be Love Canoa did not perform his job. He did meet us the next moring as scheduled to tell us he was available 24 hrs, did sell us a excursion which was not like anything he explained it was terrible. He never updated the book at the resort we had to call him 3 times before we got a answer on our flight back to Canada. He told us that the book would be updated and to check 24 hrs in advance the last update was September 15 and we were flying out October 13th after 3 phone calls the day before and the day of he finally responded to verify the time never seen him once after the first day . Very poor service on his part.

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15 September 2012 07:09:00 DAN

DELAYS..........NEVER AGAIN!!!!!!!!!!

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15 September 2012 07:09:00 Dan

My wife and I will never fly SunWing again.A two hour delay out of Toronto to Barcelona and our flight back to Toronto was cancelled until Monday from Sunday.We were put up in hotel in the middle of nowhere and had to be back at the airport by 4 AM..........needless to say after numerous delays we got off the ground bound for Toronto at close to 10 AM......do not FLY OR BOOK ANYTHING WITH "SUNWING".......BEWARE.............

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12 September 2012 01:09:00 Guest

After a 16 hour delay from Toronto to London I guess you'll all realise I will never use this shambles of an airline again. I can't believe the rubbish written by the CEO or Chairman or whatever he is in their onboard magazine. If he's striving for excellent service to his customers he needs a new GPS as he is sure on the wrong route.

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11 September 2012 08:09:00 Guest

We also purchased Elite plus seats to Barcelona in June.. Seats were in the last row against the partition and in addition to zero legroom, the seats did not recline... Sunwing is still checking... And at this point considering refunding 50% of the up charges since we could have had exit row seats on the return flight.. Doesn't sound like upgrading is a worthwhile gamble ... Didn't expect that elite plus up charge is about as reliable as the lottery! Sunwing will not receive any more business from our company! Guest : Dear sir or madam, I would like to draw your attention to some very disappointing service related issues that I experienced with my SUNWING AIRLINES 251 on 29JUL2012 On July 21st I was booked on a flight from Toronto to Barcelona, Spain. The flight was a evening departure. > > After take off I began to start working on a report that I was planning on writing during my seven hour flight to Barcelona, Well to my surprise the light above my seat as well as the light above my wifes seat did not work. I informed the stewardess but she said there was nothing she could do about it. > > So here I was on a seven hour flight prepared to write my report and to my disappointment I have am left in the * . > > I was also very disappointed that you have the nerve to charge me and my wife $70.00 each for emergency seating with no leg room. > > The reason I payed the extra money was so that I could stretch my megabits. I have very bad knees and I have to be able to stretch them every so often as they get very sore when I sit for any length of time. > > I have sat in emergency seating on many other airlines and the cost was not any were near the outrageous cost you are charging and in return I can not even stretch my legs properly. The additional cost of $280.00 for these seats is totally irresponsible on your part to charge for seat that are advertised as having leg room but do not. > > So we pay $140.00 for two seats that the light above does not work and the so called extra leg room is a joke. > > Well when I think things can not get worse I get on the Sunwing flight for a return visit back to Toronto as I step in to the plane I right away realize that the plane is very hot inside. After I sit down in my seat I realize that it is getting even warmer on the plane. After about 15 minutes of sitting in my chair the tempeture on the plain must been above 40 celsius I began to feel very faint to the point that I thought I was going to pass out. > I looked around the plane at the passengers around me and they also looked very uncomfortable. > > After about 30 minutes from the time we sat down to the time the captain came on the PA system to inform us that the air-conditioning was not working not once did the flight attendants come around to see how passengers were doing. The very least they could have done under the circumstances was get water for those that needed it but no such gesture was made. > > This was a very dangerous situation and it was fortunate that no one passed out or became ill. > > The most important point out of the entire situation was the fact that none of the flight attendant crew seemed to care that all of the passengers were very uncomfortable. > > Well this set the tone for the kind of service that was to be given the entire flight. I have been flying for many years and can not recall a time were the flight attendant that was serving me ( Darren ) gave the impression that he was not very interested in being on that flight or interacting with passengers in anyway. > > When Darren served the passengers he rarely said anything to anyone. On many occasions during the flight passengers around me went out of there way to say please and thank you to Darren and again no acknowledgment. > > During the flight I was asked if I would like a drink. When the drink came it was warm pop with no ice in it. > > As I am sure you are very aware of the saying "It takes years earn a good reputation and seconds to lose it"5 Well with flight attendants like Darren you will be fighting an up hill battle to keep customers that he serves happy. > > Last but no least we were sitting directly in front of the bathroom as time went on during our flight a strong smell began to come from the bathroom every-time the door opened. When I got up to go to the bathroom I opened the bathroom door and to my disgust the toilet bowl was covered with feisis. > > This was because when ever anyone went to the bathroom the toilet was not working properly. Both bathrooms flushing systems were broken. When ever anyone started going to the bathroom the toilet automatically began to go into suction mode. When this happened no water was coming out so any fecies would just stick to the side of the toilet bowl. You could imagine how disgusting this would be by the end of a seven hour flight. It was the same situation in both bathrooms. When I told Darren about the toilet he lied and said that no solution comes out when you flush. So he is saying if someone goes to the toilet all the feces could stick to the bowl. He even tried to go into one of the bathroom to clean it and came back out 3 second later looking like he was going to throw up. He then tried to go into the bathroom a second time and again he almost threw up. The smell of the both bathrooms was unbearable. To sit directly in front of the bathroom was totally disgusting. The bathroom sink was also broken when I turned on the sink to wash my hands after going to the bathroom I was sprayed with water all over my shirt. Again on top of all the other issues that I have listed above I feel that we should receive a full refund of the $280.00 we paid to receive this totally unacceptable experience. Peter McDonald

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11 September 2012 07:09:00 Guest

Sunwing has deteriorated to an unacceptable level. Aircraft is visibly worn and not maintained; bring safety issues into question. Customer service is not personal... Quite likely outsourced off continent, since all communication occurs through email only. Avoid at all costs!

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10 September 2012 06:09:00 Karl Grabe

We flew Sunwing from Toronto to Paris, outbound on August 30, return scheduled on September 7. This was a package deal, including 8 nights in the Hotel Arcadie in Montparnasse. About 2 weeks after booking the trip we were advised of a schedule change, return would no longer be direct, but rather stop over in Amsterdam, adding 3 hours or so to the total flight time. Not ideal, but hey, the price was incredible, so why not. The outbound flight was great, friendly staff, on time, food was, well, it was airline food..... Hotel was also good, a 3-star in Paris is by definition smallish, but the area was excellent, super accessible by train (Gare Montparnasse) and Metro. Really enjoyed our 8 days there, kind of a 10th wedding anniversary trip, it was quite special. Trouble started on the way back: Plane delay due to broken GPS, retrieve all luggage (which was interrupted by a security alert that forced us to clear the baggage area due to a suspicious item), overnight stay at the Ibis hotel, back to airport at 4 AM, check in again, leave for Amsterdam at around 7 AM, stuck on the runway in Amsterdam for a good 3 hours (waiting for receipt for the fuel.... REALLY?), finally take-off to Toronto, but stop in St. John's, Newfoundland, crew exceeded their max flight hours (Grade 3 math in Amsterdam should have told them that (hours on board + flight time to Toronto > max flight time for crew). Of course once you hit the ground in Canada you must clear customs, so unload and retrieve all luggage, clear customs, check luggage back in. Side note: St. John's is nice, but not built to handle 260 passengers at once, so loooooong line-ups. Off again to Toronto at 6 PM local time, arrive in Toronto around 8:30 PM on Saturday, so a bit different from the originally planned 2 PM on Friday. So, all said and done, it was a cheap flight, and it was certainly not all Sunwing's fault, but given the many postings (see the Toronto Star, August 3, 2011, same exact flight 221), you would think they would be better at handling these kinds of problems.

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09 September 2012 11:09:00 mikael

Sunwings lost my bag for 4 days ......have just heard hat it has been found in Toronto from whence i came .....there was no luggage tag on bag, can u believe that! The agent did not secure a tag but gave me one. I have had to buy underwear and socks...thankfully i had a few shirts in the UK . That plus the anxiety and Sun Wings have offered no compensation !!!!!!

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06 September 2012 01:09:00 Guest

Short story - 2 delays totally over 3 hours, terrible food, uncaring staff and seriously cramped and uncomfortable seats - sardines anyone? If the person infront of you reclines your in for an even more uncomfortable ride. Cabin was quite hot and the air blowers were not even cold. Food was short of terrible and all the fruit and bread had a funny chemical taste, no one ate it. Complaints fall on deaf ears whether its staff or the head office. I was really sore after an 8 hour flight and took a day to recover from leaning so much to try and be more comfortable. AVOID !!!

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25 August 2012 04:08:00 Guest

DO NOT FLY SUNWING!!!! They lost my luggage, put the worng name on my suitcase and then blamed another passenger.

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24 August 2012 02:08:00 Richard

Short review: Terrible, never fly with Sunwings, whatever you save is not worth it. Long review: My partner and I booked a flight with Sunwings which was billed as a 'direct' flight fr om Glasgow in the UK to Toronto. About two weeks before departure we were informed the flight was being rescheduled to instead travel via London Heathrow and the new arrival time would be a few hours later. This made an onward connection we had booked in Toronto extremly tight for us. This point was moot however, as on arrival at Glasgow airport on the day of the flight we were told the flight was now delayed 23 hours. We were informed this by a letter given to us by airport staff as no Sunwings staff were actually present. Sunwings organised a hotel for all the passengers (note that under EU law they are obliged to pay for such accomodation and meals during delays). The hotel staff told us that they quite often turn up with coach loads of passengers. The airport staff also said they could not remember a time when the flight actually went direct to Toronto, and having checked a few subsequently, they very rarely if ever seem to. The cabin staff for Sunwings appeared to possibly be some sort of agency staff rather than Sunwings employees. The next day we were brought back to the airport and proceeded to wait for the flight which was delayed a further hour. This was partly because the flight was shared with passengers only travelling to Heathrow. These passengers had no allocated seats, but strangely it was thought a good idea to let them board first. This meant they naturally sat wh erever they wanted, so that when the Canada passengers boarded there was quite a lot of confusion, since they had allocated seats, but people were already sitting in them. The plane was average, there were films, but only a single screen at the front of the aisle in the middle. Leg space was tight. We arrived several hours later than the predicted (delayed) arrival time. We had rebooked our connecting flight, but missed the new flight as well, and had to buy another one at Toronto. All in all, it was one of the worst experiences I've had with an airline. I would never fly with them again, it was not worth whatever I saved, whcih wasn't that much. Only fly sunwings if you really do not care about when you arrive at your destination, and what route you take to get there. If you have travelled with Sunwings on a flight with a departure or arrival point in the European Union and been delayed, you may be entitled to compensaton of up to 600 euros under EU law. For more information on this simply do a google search for 'flight delay compensation EU' and you will get several useful links. Sunwings can be fined 5000 euros per passenger if they refuse to pay.

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21 August 2012 09:08:00 Guest

Just returned from St. Martin this August - no complaints about airline, flight, times, or airline staff -- HOWEVER -- huge disappointment with the rep at Sonesta Great Bay - MARTHA - very unprofessional, unavailable, and not willing to help out!!! DO NOT BOOK ANY EXCURSIONS THROUGH YOUR SUNWING REPRESENTATIVE!!!! It's actually cheaper to book the very same excursions through your hotel

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21 August 2012 08:08:00 Guest

Dear sir or madam, I would like to draw your attention to some very disappointing service related issues that I experienced with my SUNWING AIRLINES 251 on 29JUL2012 On July 21st I was booked on a flight from Toronto to Barcelona, Spain. The flight was a evening departure. > > After take off I began to start working on a report that I was planning on writing during my seven hour flight to Barcelona, Well to my surprise the light above my seat as well as the light above my wifes seat did not work. I informed the stewardess but she said there was nothing she could do about it. > > So here I was on a seven hour flight prepared to write my report and to my disappointment I have am left in the * . > > I was also very disappointed that you have the nerve to charge me and my wife $70.00 each for emergency seating with no leg room. > > The reason I payed the extra money was so that I could stretch my megabits. I have very bad knees and I have to be able to stretch them every so often as they get very sore when I sit for any length of time. > > I have sat in emergency seating on many other airlines and the cost was not any were near the outrageous cost you are charging and in return I can not even stretch my legs properly. The additional cost of $280.00 for these seats is totally irresponsible on your part to charge for seat that are advertised as having leg room but do not. > > So we pay $140.00 for two seats that the light above does not work and the so called extra leg room is a joke. > > Well when I think things can not get worse I get on the Sunwing flight for a return visit back to Toronto as I step in to the plane I right away realize that the plane is very hot inside. After I sit down in my seat I realize that it is getting even warmer on the plane. After about 15 minutes of sitting in my chair the tempeture on the plain must been above 40 celsius I began to feel very faint to the point that I thought I was going to pass out. > I looked around the plane at the passengers around me and they also looked very uncomfortable. > > After about 30 minutes from the time we sat down to the time the captain came on the PA system to inform us that the air-conditioning was not working not once did the flight attendants come around to see how passengers were doing. The very least they could have done under the circumstances was get water for those that needed it but no such gesture was made. > > This was a very dangerous situation and it was fortunate that no one passed out or became ill. > > The most important point out of the entire situation was the fact that none of the flight attendant crew seemed to care that all of the passengers were very uncomfortable. > > Well this set the tone for the kind of service that was to be given the entire flight. I have been flying for many years and can not recall a time were the flight attendant that was serving me ( Darren ) gave the impression that he was not very interested in being on that flight or interacting with passengers in anyway. > > When Darren served the passengers he rarely said anything to anyone. On many occasions during the flight passengers around me went out of there way to say please and thank you to Darren and again no acknowledgment. > > During the flight I was asked if I would like a drink. When the drink came it was warm pop with no ice in it. > > As I am sure you are very aware of the saying "It takes years earn a good reputation and seconds to lose it"5 Well with flight attendants like Darren you will be fighting an up hill battle to keep customers that he serves happy. > > Last but no least we were sitting directly in front of the bathroom as time went on during our flight a strong smell began to come from the bathroom every-time the door opened. When I got up to go to the bathroom I opened the bathroom door and to my disgust the toilet bowl was covered with feisis. > > This was because when ever anyone went to the bathroom the toilet was not working properly. Both bathrooms flushing systems were broken. When ever anyone started going to the bathroom the toilet automatically began to go into suction mode. When this happened no water was coming out so any fecies would just stick to the side of the toilet bowl. You could imagine how disgusting this would be by the end of a seven hour flight. It was the same situation in both bathrooms. When I told Darren about the toilet he lied and said that no solution comes out when you flush. So he is saying if someone goes to the toilet all the feces could stick to the bowl. He even tried to go into one of the bathroom to clean it and came back out 3 second later looking like he was going to throw up. He then tried to go into the bathroom a second time and again he almost threw up. The smell of the both bathrooms was unbearable. To sit directly in front of the bathroom was totally disgusting. The bathroom sink was also broken when I turned on the sink to wash my hands after going to the bathroom I was sprayed with water all over my shirt. Again on top of all the other issues that I have listed above I feel that we should receive a full refund of the $280.00 we paid to receive this totally unacceptable experience. Peter McDonald

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14 August 2012 04:08:00 ATLPUJ

I will never fly Sunwing Airlines again. The flight times are lies to Punta Cana. The scheduled flight time going was 3:30 and arrive at 7:30. We did not leave ATL until 6:30 and arrive in Punta Cana at 9:30pm. They said it was due to some technical AA issues... Ok I will buy that.. But here is the suspect part... I get an email on Moday that my deprature flight from Punta Cana has been changed to 9:45pm from 11:30am..... No is that a coincident. I suspect they have been lying and doing this for some time. The food was excellent on the flightand that is the only plus. The Canadian flight attendents are very rude, very rude, Did I say very rude..... I had to purchase another ticket from AA to get back to Atlanta because of a previous engagement. This airlines is the worst. In Atlanta, they kept making announcements over the PA and no one could hear them... And get this none of the workers told the girl making the announcement they could not hear you. Wouldn't you get a clue if people kept coming to the counter asking what was said..... Can you say low budget and I will never, ever, ever fly SUnwing again.....

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06 August 2012 09:08:00 Guest

was the worst flight!!! they cancelled our flight at the last minute till the next day then that was delayed another 2 more times, with no explainations!!! Coming back from our trip the same thing delayed , delayed , delayed and did I mention it was delayed??? Horiible customer service!!! You can't get a hold of anyone to complain, will NEVER fly with this company again... they have really pissed me off!!!!!

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26 July 2012 06:07:00 Guest

Sunwing worst airline ever Stewardess took my laptop from me inflight for some unexplainable reason. Have not seen it since. Myabe they should pay their employees more. Certainly are not helping me with compensation for this. Problem going on for months no resolution in sight. I'm not giving up. Stay away from this airline.

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26 July 2012 06:07:00 Allison

Never expect a resolution to complaints with SunWing they are totally unaccessible to resolve anything even if its there own fault

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26 July 2012 04:07:00 Me

It sucks

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22 July 2012 12:07:00 Guest

Evidently all of the poor reviews of Sun Wing are spot on. Sitting in Nashville airport waiting on a delayed boarding and departure. Pitiful. Svidmer@gmail.com

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13 July 2012 10:07:00 Guest

DO NOT FLY SUNWING .............YOU CANNOT GET A HOLD OF THEM WHEN ON VACATION..............AND IS OF LITTLE HELP AFTER THEY TAKE YOUR MONEY. COMPLAINTS DEPARTMENT IS A * OF TIME

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11 July 2012 04:07:00 Guest

DO NOT FLY SUNWING. You cannot contact them by phone but only throught email or letters and be prepared to wait a long time for a response.

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05 July 2012 02:07:00 Katie

My husband and I are seasoned travellers and at 60 & 62, very long delays are not easily endurred and cerainly not the 'adventure' they were when we were 20.We were to leave Toronto YYZ at 6:10 am and arrive in Los Cabos 5 hours later. This did not happen. We were left sitting at the airport with a $20 voucher for food and beverages for a 10 hour delay.(the first delay) Once finally in the air, we made it as far as Chicago when the pilot announced we were heading back to Toronto becasue the problem that had kept the plane on the ground all day was, in his opinion, was coming back and landing in Chicago was not an option. By the time a fresh plan was provided back in Torornto and the many irrate travellers finished their shouting and screaming, (and a very unskilled Sunwing rep did a miserable job at calming folks down), we were finally loaded again and airborne just shortly before 10pm!!! Now- Sunwing has not not fed or provided bverages to anyone yet neither in the air heading back to Toronto or while on the ground waiting for the plane to get ready! Once in the air for the 2nd time, passengers were finally provided food and beverages, toilet facilites, etc. Very, very, very bad day. Miserable service all around!!! Landed in Los Cabos at 2 a.m.(the next day). By the time the passengers cleared customs and were transported to their hotels, the sun was coming up!!! Then, our room at the Barcelo had broken drapery rods and drapes, no window screens, a/c issues, toilet issues and general maintenance and repairs that required a room change the next day - without any sleep!!!!! The Barcelo was half full, yet apparently they did not have a better roon available even when we offered to pay for an upgrade. The vacation package that we purchased from Sunwing was NOT delivered!! After arguing with Sunwing for the last 4 weeks, SUNWING is compensating us ONLY $150 for 2 days of lost vacation. They have also not compensated us for the "Elite" service that we purchasedbut that was NOT provided to us. Sunwing dropped "the ball" on this one and apparently the $150 is all they are prepared to offer and they are not willing to discuss it any further. So much for customer service!!!!!!! In my work world, when don't deliver what my customers pay for, I reimburse them for my error. I asked Sunwing for $193. pp, per day (2 days) x 2 persons to compensate us for the lost vacation of either sitting at Pearson, flying back and forth over North America and arriving a day late and then not having a room for a day to sleep in. They gave us $150!!!!! Go figure. They should be very ashamed of themselves.

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02 July 2012 11:07:00 Guest

I will be flying with Sunwing from Toronto to Amsterdam on August 10. I have never gone with this airline, but from have been told from friends who booked Sunwing before, that the flight and everything went smooth with no delays whatsoever. I am also planning to book a flight to Puerto Vallarta from Toronto just prior to my Amsterdam trip, from August 2 to August 9. I am slightly scared as for the previous reviews mentioning extreme delays, because the flight to Mexico I am considering takes off at around 11am and is supposed to arrive in Toronto at 5pm, and I need to take the flight to Amsterdam the next day at 7pm. Does anyone have any suggestions or similar experiences to what I am considering to do?

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02 July 2012 11:07:00 GuestToronto

I will be flying with Sunwing from Toronto to Amsterdam on August 10. I have never gone with this airline, but from have been told from friends who booked Sunwing before, that the flight and everything went smooth with no delays whatsoever. I am also planning to book a flight to Puerto Vallarta from Toronto just prior to my Amsterdam trip, from August 2 to August 9. I am slightly scared as for the previous reviews mentioning extreme delays, because the flight to Mexico I am considering takes off at around 11am and is supposed to arrive in Toronto at 5pm, and I need to take the flight to Amsterdam the next day at 7pm. Does anyone have any suggestions or similar experiences to what I am considering to do?

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12 June 2012 08:06:00 Guest Sandrapatt1@hotmail.com

I am so disgusted and unhappy with Sunwings carefree attitude of disrupting PLANNED vacations. Not just once but three times in the past year our bookings with your airline have been changed! I have investigated and have learned this is something your airline is noted for...last minute changes!! Families book and plan for a vacation ahead of time, not expecting their vacation to be upset from the very start. If you do not realize, the vacation BEGINS at YOUR stage, the initial first step is the arrival at the airport. We chose our vacation time (usually 6:00am) for a reason...but it seems Sunwing, even though you advertise as it being a 6:00am flight seem to change it EVERYTIME we fly and last minute!! Poorly organized company!! Isnt it unfortunate for those who like to stay at a "RIU" hotel...since you seem to have exclusive rights to the all inclusives for this Hotel chain!! You can be sure I will complain and keep complaining to RIU until something is done. I am sure there are other airlines that would love to have this flight schedule and would appreciate the business and keep the Rius clients happy!! Just for you to compare something...we recently went to Cancun..June 1st 2012 was our scheduled date..(6:00am...changed to 3:00pm....changed AGAIN to 3:00am!!) so, we lost ONE whole days vacation...and to supplement ONE whole day, lost we received a $75.00 voucher? Thats a slap in the face!! I would like a refund for 2 people for ONE WHOLE DAY LOST. I would hope someone who reallly does care reads this and responds to me. My e-mail address is sandrapatt1@hotmail.com and my phone # 416 832 0239. My work address is Sandra Ayee, 36 Vodden St East #300, Brampton Ontario L6V

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12 June 2012 01:06:00 Filza

horrible experience!! our flight was supposed to fly out at 6:10 in the morning of june 1st to los cabos and it got delayed a total of 8 hours before flying out and then returning us back to toronto after 4 hours! we finally flew out at 9:15 pm! we were supposed to be in mexico at 10am on 1st june and we got there after 1 am on june 2nd!! they wasted our entire day out of a 7 day vacation! and the only compensation was a $20 food voucher and a credit of $78 for the next trip with them!! i will never fly with sun wing again so that credit is useless for me!! on top of that, the customer service was horrible! The station manager Gayle threatened us that if we didnt quite down we were going to be stuck in the plane and not go anywhere! what kind of attitude is that when they delay our vacation due to no fault of ours! NEVER BOOK WITH SUNWING! WORST MISTAKE OF MY LIFE!

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30 March 2012 01:03:00 Guest

If I could vote a 0, I would

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14 October 2011 04:10:00 Guest

A bunch of scammers. They do not care.

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25 September 2011 12:09:00 Guest

Poor customer service. Buyer beware

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25 September 2011 12:09:00 Guest

Horrible customer service. They do not care!!

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23 September 2011 02:09:00 Guest

I was also on the July 23rd flight to Rome with the massive delay. My luggage and its contents were ruined - it had obviously been immersed in dirty water for a long period of time. Sunwing refuses to compensate me, claiming that it's the result of "normal wear and tear or adverse weather conditions". The only weather conditions that could have caused this damage would have been a tsunami. Don't ever, EVER fly with these charlatans.

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21 September 2011 11:09:00 Guest

Horrible customer service

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21 September 2011 11:09:00 Guest

Buyer beware!! They do not care about you or your complaints

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21 September 2011 11:09:00 Angie

DO NOT BE FOOLED BY THE CHAMPAGNE SERVED. POOR CUSTOMER SERVICE!! THEY DO NOT CARE!!

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23 August 2011 06:08:00 Guest

Worst airline ever. Will never fly with them again

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21 August 2011 09:08:00 Mary Holland

i am still awaiting for a response to our trip to jamaica march 19th 2011 , to shaw park in otrio rios we emailed also mary holland, and emily basile, the trip was a diaster we would like to be compensated the hotel was horrible we left the hotel it cost us 1,000.00 a night if u check your records 6 people went the names are Mary Holland, Gina Hollland, Brunella Reda, Silvana Bagaco, Danielle Brewer and Emily Basile we ended up at Sunset Grande in Otrio Rios and we had to pay 6,000 plus we already paid for Shaw Park Hotel its was alot more this trip costed us at 15, 000.00 dollars . I would appreciate a call back at 905-796-8841 or 647-522-8841 it has been 5 months and still no answer . I would like to talk to the manager if possible or someone in the complaint department u can call at the number I left ask for Mary Holland or Brunella Reda . This would be most apreciated. thank u very much

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21 July 2011 08:07:00 Guest

I have waited over 12 weeks now for a reply to a complaint for an all inclusive vacation to the Dominican, where the hotel rooms where full of mold, I was very sick my whole vacation and for a month after also, serious health issue to have mold in the room, was asked to raise a complaint with Sunwing,,, no replies,,,,numerous e mails set. lousy lousy service!

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18 June 2011 07:06:00 Guest

to my fellow trinidadian who bought tickets yesterday - hope all goes with with your flight..after reading all these awful reviews i'm glad that when i went to book today the flight was full. I did go to a travel agent and he said that he was very afraid to book flights with sunwing. Hmmm, i think i will pay extra and book with Caribbean Airlines...best of luck to you.

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17 June 2011 02:06:00 Rans

Wow i see alot of negative comments about sungwing and only yesterday i purchased my ticket to fly from Port of Spain to Yyz with them on there charter which is starting from the 30th June.. I hope i get great service unlike the other bad lucky travellers who had some bad experiences with them..After my 1st flight with sunwing on the 30th of June i'll come right back here to let you all know how was my experience flying with them :)

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08 June 2011 07:06:00 mike

purchased a trip to mayan riviera on the 31st of may through I travel with sunwing...I wished i read these horrible reviews B4.we are not travelling until september and already got it shoved up so far.we were told to purchase right away cause the price was going to go up,so we did on the advice of I travel...well guess what???the price went down $550.00 6 days after we booked for a sept vacation.the savings is the FUEL SURCHARGE which they will not reimburse us cause they say the price we payed is confirmed...So what sunwing is doing is charging some people fuel surcharge and some no surcharge.We have not even left yet and got SOAKED $550.00.what a disgraceful company and the bottom feeders,scumbags that work for that company

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09 April 2011 09:04:00 Terrence Holt

one of the worst experiences of my life,TERRIBLE TERRIBLE travel conditions especially for those in wheelchairs such as myself,as my mother paid for special transportation to and from the airport,I won't share how much but,anyway,when we arrived there was NOT "SPECIAL TRANSPORTATION"there was a taxi.and on our last day there was a van(THAT'S RIGHT)NO SPECIAL TRANSPORTATION YET AGAIN,I will be * if I EVER EVER fly that this airline again

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23 February 2011 02:02:00 Addy

Worst company ever. Changed flights so we missed an entire day of vacation. Customer service didn't answer. Everytime I called they had a different answer. Horrible, dishonest, no customer service - unethical, horrible. Yeah, that about sums it up.

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11 February 2011 08:02:00 ron wake

Worst flights ever!! Never fly Sunwing again. Registered letter to follow. See my review on iloho.com.

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23 January 2011 04:01:00 Guest

really bad

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