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Etihad Airways Discussion

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11 June 2016 10:06:00 EtihadHelp

Hi Yosry Mankairous We will contact our team for you now and ask them for an update. We're sorry for the delay and will come back to you as quick as possible Kind regards *Gill Yosry Mankairous : Have same terrible experience with Ettihad airlines when i lost my bags since 6 June and no feedback so far in my way to cairo from sydney through abu dhabi!!! No one answers the phone in abu dhabi and cairo office reply is always no update!!! File is opened number CAIEY30029.. Hope i can receive an answer on this blog or even contact my daughter who lives in dubai on 00971569980852

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11 June 2016 01:06:00 Nihitha Davis

Hi, I have forgotten to take by bag from the aircraft EY78 which flew from AMSTERDAM to ABU Dhabi on 9th Jun . It was near seat 39F. Please let me know how to claim the luggage.

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11 June 2016 11:06:00 Yosry Mankairous

Have same terrible experience with Ettihad airlines when i lost my bags since 6 June and no feedback so far in my way to cairo from sydney through abu dhabi!!! No one answers the phone in abu dhabi and cairo office reply is always no update!!! File is opened number CAIEY30029.. Hope i can receive an answer on this blog or even contact my daughter who lives in dubai on 00971569980852

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10 June 2016 07:06:00 EtihadHelp

Hi there, We'd like to help you and apologise for this experience with us. Kindly send over to us your Etihad PIR reference number, once received we will contact our team for an update. The PIR will look similar to AUGEY12345 Thank you *Gill Guest : HI, Did you get your luggage? I've lost mine too but awaiting for response. They still can't trace it

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10 June 2016 07:06:00 EtihadHelp

Dear Guest Please send us your Etihad PIR reference number (this will look similar to AUHEY12345) we will contact our team for you and apoloigise for this inconvenience to you, we hope to hear back from you soon *Gill Guest : Hello, Did you get your luggage? I've lost mine too but awaiting for response.

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10 June 2016 07:06:00 EtihadHelp

Dear Shyam, We're sorry to hear of this experience, you should have received a PIR reference number fr om Aer Lingus. In the case where luggage has been missing or lost the last carrier flown would need to start the investigation process for you. We would ask you to contact them again directly to ensure you file a compensation claim with them *Gill Shyam Sundar Krishnan : Hi, It has been more than 3 weeks still I am about to hear the wh ereabouts of my missing luggage. I booked the ticket in Etihad. But you are asking me to check and coordinate with AER LINGUS. This incident has ruined most of my vacation. I am here in USA for vacation. How do you expect me to spend my vacation without clothes and other accessories. I have provided most of the information to find / Trace my missing luggage with the photograph. But still you guys are searching for it. I am not getting any update from any of the airlines (Etihad / Aer Lingus). Everything in the luggage is brand new items including the suitcase. As it has been more than 3 weeks time I can see that my luggage is lost. I have not received any compensation for the delay. Also, I have some important files in it.

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10 June 2016 07:06:00 Etihad Airways

Hi there, Thanks for taking the time to contact us and sharing this feedback, we would certainly like to help you if you have any missing baggage. We can check this with our team, kindly send us your PIR reference number. This number will look similar to AUHEY12345, hope to hear back fr om you soon | Thanks *Gill Guest : Etihad is a pathetic and shabby airlines who do know how to even deliver checked-in baggage fr om one airport to another airport and their baggage tracking is so useless that it cannot even tell passengers wh ere the missing baggage may be held up. Other airlines also misplace baggage but can at least tell you wh ere the baggage got missed : not put on plane, etc, but NOT Etihad. Please stop calling your self an international airlines !!!!!

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10 June 2016 07:06:00 EtihadHelp

Apologies for the delay Shobha, We have contacted our team for you and asked for an update. We will be in touch as soon as we have an update Thank you *Gill Hi, Can somebody from Etihad Staff abu dhabi airport respond to mail regarding release of hand baggage from airport security. We have been chasing etihad abu dhabi staff on this since 10 days , we are not getting any response. Can somebody look into this as a matter of urgency please. Thanks

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10 June 2016 07:06:00 EtihadHelp

Hi NAGAMANI NAGALINGAM Thanks for getting back in touch with us. Can you please send us your case number, we will certainly look into this for you. *Gill NAGAMANI NAGALINGAM : Hi, I have sent a mail to regarding my delayed baggage claim. Still I didn't receive any response

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07 June 2016 05:06:00 Guest

HI, Did you get your luggage? I've lost mine too but awaiting for response. They still can't trace it

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07 June 2016 05:06:00 Guest

Hello, Did you get your luggage? I've lost mine too but awaiting for response.

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07 June 2016 01:06:00 Shyam

Hi, It has been more than 3 weeks still I am about to hear the whereabouts of my missing luggage. I booked the ticket in Etihad. But you are asking me to check and coordinate with AER LINGUS. This incident has ruined most of my vacation. I am here in USA for vacation. How do you expect me to spend my vacation without clothes and other accessories. I have provided most of the information to find / Trace my missing luggage with the photograph. But still you guys are searching for it. I am not getting any update from any of the airlines (Etihad / Aer Lingus). Everything in the luggage is brand new items including the suitcase. As it has been more than 3 weeks time I can see that my luggage is lost. I have not received any compensation for the delay. Also, I have some important files in it.

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06 June 2016 03:06:00 Guest

Etihad is a pathetic and shabby airlines who do know how to even deliver checked-in baggage fr om one airport to another airport and their baggage tracking is so useless that it cannot even tell passengers where the missing baggage may be held up. Other airlines also misplace baggage but can at least tell you wh ere the baggage got missed : not put on plane, etc, but NOT Etihad. Please stop calling your self an international airlines !!!!!

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06 June 2016 12:06:00 Shobha Mohan

Hi, Can somebody from Etihad Staff abu dhabi airport respond to mail regarding release of hand baggage from airport security. We have been chasing etihad abu dhabi staff on this since 10 days , we are not getting any response. Can somebody look into this as a matter of urgency please. Thanks

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06 June 2016 11:06:00 NAGAMANI NAGALINGAM

Hi, I have sent a mail to regarding my delayed baggage claim. Still I didn't receive any response

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06 June 2016 05:06:00 Kausalya

I have found the file reference number - MAAEY17120. Please help me trace the baggage as your online website still says "bags are still being traced. Check back later". It has been two days now- please help!!! Kausalya srinivasan : Hi, I travelled from Tampa, Florida to Chennai, India on ticket number 6072129281385. My bag Is lost. I have filed a PIR on 4th June 2016 at Chennai airport. I cannot locate the file reference number and hence am unable to track the status on the etihad website. Please hel me urgently and let me know how to trace my lost baggage.

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06 June 2016 05:06:00 Kausalya srinivasan

Hi, I travelled from Tampa, Florida to Chennai, India on ticket number 6072129281385. My bag Is lost. I have filed a PIR on 4th June 2016 at Chennai airport. I cannot locate the file reference number and hence am unable to track the status on the etihad website. Please hel me urgently and let me know how to trace my lost baggage.

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06 June 2016 05:06:00 Kausalya

Hi, I travelled from Tampa, Florida to Chennai, India on ticket number 6072129281385. My bag Is lost. I have filed a PIR on 4th June 2016 at Chennai airport. I cannot locate the file reference number and hence am unable to track the status on the etihad website. Please hel me urgently and let me know how to trace my lost baggage.

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05 June 2016 11:06:00 Guest

This is Jessy Jaison PNR- MOKVQX- ETKT 6072129013165 traveled with Etihad Airways LEX-ORD-AUH-COK on 30th & 31st May 2016. Flights were AA3621, EY 150 and EY 282. I had two check-in baggage of which one arrived safe to Kochi (COK), my destination. The other one that went missing, a black trolley bag, had all my most important professional documents and books. I request your immediate assistance to get this back to me. The number on the counterfoil of the tag indicates of some mistake in travellers name and the route. Would you kindly examine what went wrong and find ways to help me in this crisis. The number on the missing baggage is AA175451. A formal Etihad Property Irregularity Report (PIR) has been placed at Kochi International Airport on my arrival on 31st May. I trust in Etihads services and hope I will hear from you soon.

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05 June 2016 08:06:00 EtihadHelp

Hi Zafati, Did you manage to check-in online in the end? *Sky ZAFATI : It's impossible to make online checking today

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04 June 2016 06:06:00 RANJANA DUGGAL

WRITE TO CEO WHO IS AN AUSTRAILIAN AND MAY UNDERSTAND THE MEANING OF CUSTOMER SERVICE. HIS EMIAL IS JHOGAN@ETIHAD.AE Jillian : Hello I have lost baggage from Doha connecting flight in Abu Dhabi to jfk -- ey103 the information says "not seen" this makes no sense and no one is able to tell Me what is happening. I have over $2000 worth of clothing shoes and accessories in my suitcase as well as business documents. I am so upset and so frustrated. What can I do?

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04 June 2016 06:06:00 Guest

WRITE TO CEO WHO IS AN AUSTRAILIAN AND MAY UNDERSTAND THE MEANING OF CUSTOMER SERVICE. HIS EMIAL IS JHOGAN@ETIHAD.AE Jillian : Hello I have lost baggage from Doha connecting flight in Abu Dhabi to jfk -- ey103 the information says "not seen" this makes no sense and no one is able to tell Me what is happening. I have over $2000 worth of clothing shoes and accessories in my suitcase as well as business documents. I am so upset and so frustrated. What can I do?

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04 June 2016 06:06:00 RANJANA DUGGAL

RECORD locator for EY: TYKNPU. My trip to Nairobi is almost over anf for 7 days the mishandled baggage not handed over to me. Is the passenger supposed to remain at the airport for few days ina foreign country for get his bag collected? That is what Etihad at Nairobi expects.

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04 June 2016 10:06:00 Guest

I had a transit flight from Beirut to abudabi to Kuala Lumpur as I reached KLIA Malaysia and it's my first time here too a lady was holding my name and they told me the luggage is it in Kuala Lumpur. So know I been trying to reach lost and found services here in malayisa but couldn't reach to a solution can the Eithad airlines help me with this or pas me a number to contact and update me

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03 June 2016 08:06:00 ZAFATI

It's impossible to make online checking today

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02 June 2016 08:06:00 Etihad Airways

Dear Guest, Thanks for contacting us here and sharing this recent experience. Could we kindly ask you to send us your PIR baggage reference number (this will look similar to AUHEY12345) Once we have this we will contact our team and request an update for you *Gill Guest : Ey270 from Abu Dhabi to chennai on 31 may was supposed to be loaded with our bags from the prior connecting new York to Abu Dhabi flight but the luggage has not been loaded for all 40 passengers ...everyone shocked in chennai airport to know this ....submitted claim form please return bags soon OUR FIRST EXP ethiad airways flight please don't make us regret the decision help us get the bags back

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02 June 2016 08:06:00 Etihad Airways

Hi Gowthami, Thanks for taking the time to contact us regarding your recent experience. As American Airlines was the last carrier they would need to locate this baggage for you. With regret we are unable to access the PIR codes for American. We understand you may be disappointed with this response, however we must advise you as best we can, we hope American get back to you soon to help *Gill Gowthami : 72 hours and still no trace of my bag. I have to agree with others saying the staff is not at all organized. Booked my ticket through Etihad. Travelled from Hyderabad, India to Nashville, USA on 29 May 2016 by EY275, EY161, AA2501. One of my bag went missing (Tag: EY388964). Lodged a complaint with American airlines( file No. BNAAA00826519: their partner who handled the last leg of travel), 72 hours later, they say they still have no response from Etihad. Called Etihad baggage dept, Dallas multiple times, they hear everything and forward to some teller machine, which just records a message and disconnects. We are stuck with no trace of our bag, and not even an update. Travelled with Etihad in the past, was a fine airline. This time its a very disappointing experience. Please respond soon, we badly need the items from that bag. Dont loose customers because of negligence.

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02 June 2016 08:06:00 Etihad Airways

Dear Guests ill Butler We're sorry to read of this experience, we would certainly like to look into this for you and ask our team to create a case. To do so, please send the details to socialmedia@etihad.ae with your booking reference. We hope to hear from you soon to start these investigations Thank you *Gill Guests ill Butler : Was so disappointed after spending £750.00 extra on our fares to get extra leg room for flights to Australia and back. Iwe were so uncomfortable the whole journey, headrests did not go back or armrests would not go up either. Sitting upright in an uncomfortable seat for such a long time really spoilt our experience of flying with Etihad. Would never do this again, we expected to be comfortable with extra leg room, was it worth all that money no. Was very disspointed with Etihad as our flights were great and staff were wonderful no complaints there. Flying for 23 hrs in an upright position I can say was a terrible way to travel. Spoilt our holiday.

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02 June 2016 08:06:00 Etihad Airways

Hi SATARUPA de Please accept our apologies for this delay, we will contact our team no and ask for an update. We'll get back to you as soon as we have a reply. Thank you for your patience and understanding, speak soon *Gill SATARUPA de : 72 hours on & we realize how utterly disorganized Etihad airlines is.we are stuggling to locate our missing luggage from kolkata airport since 29.5.16 .started our travell from Rome to Abu dhabi on 28. .5.16 on EY84 bearing baggage tag no:EY207218. On 29.5.16 boarded EY256 from abu dhabi to kolkata .on arrival one luggage bag was missing .Their kolkata staff just gave us enough evidence of their irresponsibility & overall inefficiency.Being closest to the system,if they fail to trace a bag in 72 hours, then who else can??.please wake up & hear us .it's an emergency ,not a leisure. File ref no -ccuEY11163 (Mr.Amlan de)

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02 June 2016 07:06:00 Etihad Airways

Hi RK MOHANTY, We're sorry to hear of this experience, kindly let us know if you have a case number? When was this fed back to our team, we will be happy to to look into this for you *Gill RK MOHANTY : FLIGHT: MUMBAI TO FRANKFURT CONFIRMATION NO: EZRFSJ WORST FLIGHT EVER! I HAD TO ATTEND A MEETING IN GERMANY ON NEXT DAY OF MY ARRIVAL BUT MY BAGGAGE DID NOT ARRIVE AT THE DESTINATION. FALSE CLAIMS WERE MAID THAT THE BAGGAGE WILL REACH WITHIN 24 HOURS BUT DID NOT HAPPEN. THEY ALSO HAVE MADE FALSE COMMITMENT REGARDING COMPENSATION AFTER PRODUCING THE NECESSARY DOCUMENTS AND BILLS. ALTHOUGH SENT SEVERAL EMAIL TO THE CONCERNED, NO RESPONSE TILL DATE. HOPE SOME ONE RESPONSIBLE WILL LOOK INTO THIS AND RESOLVE. EMAIL: rk.mohanty@live.com

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02 June 2016 05:06:00 Guest

Ey270 from Abu Dhabi to chennai on 31 may was supposed to be loaded with our bags from the prior connecting new York to Abu Dhabi flight but the luggage has not been loaded for all 40 passengers ...everyone shocked in chennai airport to know this ....submitted claim form please return bags soon OUR FIRST EXP ethiad airways flight please don't make us regret the decision help us get the bags back

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02 June 2016 12:06:00 Gowthami

72 hours and still no trace of my bag. I have to agree with others saying the staff is not at all organized. Booked my ticket through Etihad. Travelled from Hyderabad, India to Nashville, USA on 29 May 2016 by EY275, EY161, AA2501. One of my bag went missing (Tag: EY388964). Lodged a complaint with American airlines( file No. BNAAA00826519: their partner who handled the last leg of travel), 72 hours later, they say they still have no response from Etihad. Called Etihad baggage dept, Dallas multiple times, they hear everything and forward to some teller machine, which just records a message and disconnects. We are stuck with no trace of our bag, and not even an update. Travelled with Etihad in the past, was a fine airline. This time its a very disappointing experience. Please respond soon, we badly need the items from that bag. Dont loose customers because of negligence.

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01 June 2016 05:06:00 Guests ill Butler

Was so disappointed after spending £750.00 extra on our fares to get extra leg room for flights to Australia and back. Iwe were so uncomfortable the whole journey, headrests did not go back or armrests would not go up either. Sitting upright in an uncomfortable seat for such a long time really spoilt our experience of flying with Etihad. Would never do this again, we expected to be comfortable with extra leg room, was it worth all that money no. Was very disspointed with Etihad as our flights were great and staff were wonderful no complaints there. Flying for 23 hrs in an upright position I can say was a terrible way to travel. Spoilt our holiday.

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01 June 2016 03:06:00 SATARUPA de

72 hours on & we realize how utterly disorganized Etihad airlines is.we are stuggling to locate our missing luggage from kolkata airport since 29.5.16 .started our travell from Rome to Abu dhabi on 28. .5.16 on EY84 bearing baggage tag no:EY207218. On 29.5.16 boarded EY256 from abu dhabi to kolkata .on arrival one luggage bag was missing .Their kolkata staff just gave us enough evidence of their irresponsibility & overall inefficiency.Being closest to the system,if they fail to trace a bag in 72 hours, then who else can??.please wake up & hear us .it's an emergency ,not a leisure. File ref no -ccuEY11163 (Mr.Amlan de)

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01 June 2016 02:06:00 RK MOHANTY

FLIGHT: MUMBAI TO FRANKFURT CONFIRMATION NO: EZRFSJ WORST FLIGHT EVER! I HAD TO ATTEND A MEETING IN GERMANY ON NEXT DAY OF MY ARRIVAL BUT MY BAGGAGE DID NOT ARRIVE AT THE DESTINATION. FALSE CLAIMS WERE MAID THAT THE BAGGAGE WILL REACH WITHIN 24 HOURS BUT DID NOT HAPPEN. THEY ALSO HAVE MADE FALSE COMMITMENT REGARDING COMPENSATION AFTER PRODUCING THE NECESSARY DOCUMENTS AND BILLS. ALTHOUGH SENT SEVERAL EMAIL TO THE CONCERNED, NO RESPONSE TILL DATE. HOPE SOME ONE RESPONSIBLE WILL LOOK INTO THIS AND RESOLVE. EMAIL: rk.mohanty@live.com

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01 June 2016 08:06:00 Etihad Airways

Dear Khushbu, Please accept our apologies regarding this experience, can we ask do you have a case reference number you can send to us, we will be happy to review this and get this over to our team for you. *Gill Khushbu : Etihad is the really worst flight I must say.i travelled from Bangalore to London on 6th march 2016 and service lady at etihad counter put wrong tag on my two bags because of this I lost my bags.i filed on complain against it with reference number Lhrey10726 .they really made us cry like any thing bcoz I had kept all my 18 months baby stuff and so many medical documents in that.we reached london without my baby cloths and shoes.after this also they dint update us any thing till 20days.and we were calling them around 50times a day but no response. I wrote 200 mails then finally they started compensation process and gave the money which is around 20% of what we claimed.after that they have clearly said that we have declared your bag as lost bags we are not working on it.

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01 June 2016 03:06:00 Khushbu

Etihad is the really worst flight I must say.i travelled from Bangalore to London on 6th march 2016 and service lady at etihad counter put wrong tag on my two bags because of this I lost my bags.i filed on complain against it with reference number Lhrey10726 .they really made us cry like any thing bcoz I had kept all my 18 months baby stuff and so many medical documents in that.we reached london without my baby cloths and shoes.after this also they dint update us any thing till 20days.and we were calling them around 50times a day but no response. I wrote 200 mails then finally they started compensation process and gave the money which is around 20% of what we claimed.after that they have clearly said that we have declared your bag as lost bags we are not working on it.

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31 May 2016 10:05:00 Guest

Mags : mags let me know - I've submitted a tracer form and am constantly updating it to see the status but nothing yet. Please email me at 6052116@gmail.com if you hear anything Thanks! I Jillian : hi Jillian i was on Flight from Doha to Abu Dhabi then onto Edinburgh on the 30th May and the same thing has happened to me! So * and frustrated! The flight connection was a quick turnaround which I just made however still no sign of my luggage! I am gutted to have lost so many personal possessions! No one seems to want to help or knows what to do! Agree it doesnt make sense! I know it was on the flight from Doha to Abu Dhabi as i asked to check the manifest so must still be in Abu Dhabi or put on wrong flight! I wont let this test as the contents are so valuable to me! I hope you get your luggage back, if i have any updates on who to contact i will post on here! Good luck! Hello I have lost baggage from Doha connecting flight in Abu Dhabi to jfk -- ey103 the information says "not seen" this makes no sense and no one is able to tell Me what is happening. I have over $2000 worth of clothing shoes and accessories in my suitcase as well as business documents. I am so upset and so frustrated. What can I do? Mags : I Jillian : hi Jillian i was on Flight from Doha to Abu Dhabi then onto Edinburgh on the 30th May and the same thing has happened to me! So * and frustrated! The flight connection was a quick turnaround which I just made however still no sign of my luggage! I am gutted to have lost so many personal possessions! No one seems to want to help or knows what to do! Agree it doesnt make sense! I know it was on the flight from Doha to Abu Dhabi as i asked to check the manifest so must still be in Abu Dhabi or put on wrong flight! I wont let this test as the contents are so valuable to me! I hope you get your luggage back, if i have any updates on who to contact i will post on here! Good luck! Hello I have lost baggage from Doha connecting flight in Abu Dhabi to jfk -- ey103 the information says "not seen" this makes no sense and no one is able to tell Me what is happening. I have over $2000 worth of clothing shoes and accessories in my suitcase as well as business documents. I am so upset and so frustrated. What can I do?

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31 May 2016 07:05:00 Mags

I Jillian : hi Jillian i was on Flight from Doha to Abu Dhabi then onto Edinburgh on the 30th May and the same thing has happened to me! So * and frustrated! The flight connection was a quick turnaround which I just made however still no sign of my luggage! I am gutted to have lost so many personal possessions! No one seems to want to help or knows what to do! Agree it doesnt make sense! I know it was on the flight from Doha to Abu Dhabi as i asked to check the manifest so must still be in Abu Dhabi or put on wrong flight! I wont let this test as the contents are so valuable to me! I hope you get your luggage back, if i have any updates on who to contact i will post on here! Good luck! Hello I have lost baggage from Doha connecting flight in Abu Dhabi to jfk -- ey103 the information says "not seen" this makes no sense and no one is able to tell Me what is happening. I have over $2000 worth of clothing shoes and accessories in my suitcase as well as business documents. I am so upset and so frustrated. What can I do?

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31 May 2016 06:05:00 Jillian

Hello I have lost baggage from Doha connecting flight in Abu Dhabi to jfk -- ey103 the information says "not seen" this makes no sense and no one is able to tell Me what is happening. I have over $2000 worth of clothing shoes and accessories in my suitcase as well as business documents. I am so upset and so frustrated. What can I do?

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31 May 2016 02:05:00 kmarocchini

Hi, We have lost a cannon digital SLR Camera on your flight EY455 20/05/2016 last seen under seat number 83B We have tried to put a form in online under mishandled baggage but constantly get a Error webpage. I have not contacted any more by phone but have sent numerous emails to your baggage handling department (as requested by airport staff once we realised it was missing before boarding a connecting flight) but have had no response. I have also sent emails to our Sydney airport staff and no reply. How do i get a reference number to report it or where do i go from here?

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31 May 2016 02:05:00 Jessica Ventura

Hi, We have lost a cannon digital SLR Camera on your flight EY455 20/05/2016 last seen under seat number 83B We have tried to put a form in online under mishandled baggage but constantly get a Error webpage. I have not contacted any more by phone but have sent numerous emails to your baggage handling department (as requested by airport staff once we realised it was missing before boarding a connecting flight) but have had no response. I have also sent emails to our Sydney airport staff and no reply. How do i get a reference number to report it or where do i go from here?

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30 May 2016 05:05:00 Guest

Thank you. Luggage has reached.

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30 May 2016 10:05:00 Guest

Guest : Etihad Airways : Sri Hari : Etihad Airways : Dear Sri, Thanks for taking the time to contact us. We will certainly contact our team for you to check if the iPad has been handed in. Kindly send us your booking reference or ticket number along with a description of the iPad (case cover etc) Once received we will ask our team to review. Thanks *Gill Sri Hari : Hi, I travelled from Abu Dhabi to Munich on 16th May 2016 with Seat No 22A. In hurry I forgot to take my Ipad from the front pocket. Flight No is EY 3. I would be very happy if you can find and return it back.. Please help me in this regard. Thanks, Sri Hari. Hi Mr Gill, Thank you for the reply. The ticket number is 6072211142142. The iPad case cover color is sky blue. Waiting for your reply. Regards, Sri Hari, Hi Sri Hari, we have contacted our team and we are awaiting their reply. We will contact you as soon as we hear back from them. *Ela Hi Ela, Thanks for the reply. My contact number is +49-17610265046 and mail id is bhupala.in@gmail.com Regards, Sri Hari Hi Ela, any update on the details of the iPad?

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30 May 2016 06:05:00 Shamiyana

I travelled from Omaha (OMA) to Chennai (MAA) on 05/25/2016 via flights EY3525 operated by American Airlines AA3529 to Chicago. From Chicago (ORD) traveled to Chennai (MAA) via Abu Dhabi with Flights EY150 and EY270. Upon reaching Chennai, I found one luggage is missing. I reported at Chennai Airport and filed PIR report. It has been 3 days now. Every time customer service says, they are tracing the baggage and nothing happened. Could you please find quickly and I am in bad need of the contents in the bag. Luggage tag # AA097871.

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30 May 2016 04:05:00 EtihadHelp

Hello Gener, thank you for reaching out to us. Do you mean it shows an error on the website when you try to fill in the online Baggage Claim Form? Did you receive a PIR number? If so, kindly provide it to us and we will follow up fo you. Thank you. *Ela Gener : Hi. Im Gener Malveda i fly last 22 May 2016 at Etihad airways from Rio de Janeiro to Manila with connecting flights to sao paolo and abu dhabi. One baggage was lost and until now the baggage claim department in manila always tell thr same status. "Under tracing". Anyone please help me to find other ways to find my baggage. I also ask for my file reference number but when i send it to the etihad website it says error.

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30 May 2016 03:05:00 EtihadHelp

Hello Nazma, we have been in contact with you on Facebook as well. We have informed our Baggage Claim Team for an update. As soon as they have one, they will get back to you. Thank you. *Ela Nazma Rahman : THIS IS THE FIRST TIME I TRAVELLED WITH ETIHAD AIRWAYS AND WILL BE MY LAST TIME. BY FAR THE WORST AIRLINE WITH THE WORST CUSTOMER SERVICE AND CUSTOMER CARE. I am from the UK and travelled to Dhaka on the 3rd April 2016 and my return flight was on 14th July 2016 which arrived at Manchester on 15th July 2016.. I had 8 baggage in total and 2 were missing. Filed a missing report at the Manchester Airport counter. One luggage was found and delivered the next day. However, one luggage is still missing. I had really valuable items in that luggage together with memorable items. All 4 of my kids expensive clothing, mine and husbands clothing. Jewellery worth £250, expensive wedding outfits we bought for my brother in laws wedding which we attended in Dhaka also a smartphone which was gifted by my brother in law for organising his wedding. plus many many more items. I have claimed for lost luggage. I have called manchester airport etihad office and have no reply and no news of my claim. They tell me to send them an email and I don't get any reply whatsoever!!! its been over a month and im really really frustrated as there is no means to contact them and there is no one available to tell me what's happening with my claim. Also have high phone bills with all the calls I'm making. never had any problems travelling with any other airlines. Qatar Airways the best airline around. Flight details: Dhaka to Abu Dhabi EY253 Abu Dhabi to Manchester EY15 baggage barcode ref: 5607EY599258 reference given at Manchester airport: MANEY20169 email: ruby991@hotmail.com

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30 May 2016 03:05:00 EtihadHelp

Hello, did you receive your luggage by now? Let us know, we are willing to assist. *Ela Guest : Etihad is the most disorganized airlines of the UAE. I travelled from Nairobi to Islamabad . At Nairobi, the electronic systems were not working and so everything was done manually including boarding pass and laggage tag. There was one hour delay in Nairobi while already inside the flight.this was never communicated with the Abu Dhabi office and so the next flight was a mess . There was no planning and passages were confused as there was no enough time and there was no one to support . My bag never arrived in Islamabad and I am sure it was just poor coordination and communication .

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30 May 2016 03:05:00 Etihad Airways

Hello Ajith, have you filled out the online confirm form? Kindly provide us your email address in order for us to track down if you have a reference number. Thank you. *Ela Ajith Philip : I complained about my lost items at the baggage claim but they didn't give me a file reference number. I traveled to India on 29 April 2016 on EY0160, EY0272, EY0281, EY0101, and EY8266. My baggage claim was 0607 EY243726 and 0607 EY243725. I came back to USA on 13 May 2016. I would like to get my file reference number as soon as possible. I look forward for your reply. Thank you.

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30 May 2016 03:05:00 Guest

Hello there, did you receive your baggage by now? Let us know, we are willing to assist. *Ela Guest : Etihad is the most disorganized airlines of the UAE. I travelled from Nairobi to Islamabad . At Nairobi, the electronic systems were not working and so everything was done manually including boarding pass and laggage tag. There was one hour delay in Nairobi while already inside the flight.this was never communicated with the Abu Dhabi office and so the next flight was a mess . There was no planning and passages were confused as there was no enough time and there was no one to support . My bag never arrived in Islamabad and I am sure it was just poor coordination and communication .

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