Registration Forgot your password?
Login As
You can log in if you are registered at one of these services:
your guide to airlines all over the world
Login
 ⇒  ⇒ Etihad Airways


Etihad Airways Discussion

Your name:   Insert image
29 May 2017 08:05:00 Guest

Thanks for the reply, but the baggage claim officials at Hyderabad are not willing to take any complaint, they are saying that since i do not have any tag, they cannot take any complaint, so unfortunately i do not have any reference number Etihad Airways : Hi Rahul, did you file a delayed baggage report at the arrival airport? If so, could you please send us your reference number? It should look like HYDEY 12345. Thank you *Sky Rahul : Hi, This is Rahul Vanjarapu. I would like to bring it to your notice that I have lost two of my check in baggages while travelling to Hyderabad. Here are my further details to start with: First Name: Rahul Last Name: Vanjarapu PNR : ZZFWNY Description of Baggage1: Purple color (American Tourister) Description of Baggage2: Maroon color I boarded in Washington DC(IAD) and my final destination is to Hyderabad, India through Abu Dhabi. On the day of checkin my flight got delayed to next morning and they just checked in my baggage that day. I have checked in a total of 4 baggages as my wife is also travelling with me. The service desk representative helped me in checking my baggages. All the four baggages weighed within limits. They haven't given me any baggage tag and they just issued me the boarding pass. The next day I just had the security check in and boarded the flight. On reaching the destination in Hyderabad. I just got two bags and the other two are missing, I have really important stuff in those baggages. I tried to file a complaint to the "International baggage enquiry" department in Hyderabad about my missing bags and they refused to take my complaint saying that "no baggage tag no complaint". When I spoke to the Etihad at Washington DC, they said that unless we file a complaint at the final destination, no action would be taken legally and they cannot start the tracking process.I would like to know if the other two bags have been checked in or not at IAD. Please help me out in this tough situation.

Reply
29 May 2017 08:05:00 Guest

Etihad Airways : Hi Rahul, did you file a delayed baggage report at the arrival airport? If so, could you please send us your reference number? It should look like HYDEY 12345. Thank you *Sky Rahul : Hi, This is Rahul Vanjarapu. I would like to bring it to your notice that I have lost two of my check in baggages while travelling to Hyderabad. Here are my further details to start with: First Name: Rahul Last Name: Vanjarapu PNR : ZZFWNY Description of Baggage1: Purple color (American Tourister) Description of Baggage2: Maroon color I boarded in Washington DC(IAD) and my final destination is to Hyderabad, India through Abu Dhabi. On the day of checkin my flight got delayed to next morning and they just checked in my baggage that day. I have checked in a total of 4 baggages as my wife is also travelling with me. The service desk representative helped me in checking my baggages. All the four baggages weighed within limits. They haven't given me any baggage tag and they just issued me the boarding pass. The next day I just had the security check in and boarded the flight. On reaching the destination in Hyderabad. I just got two bags and the other two are missing, I have really important stuff in those baggages. I tried to file a complaint to the "International baggage enquiry" department in Hyderabad about my missing bags and they refused to take my complaint saying that "no baggage tag no complaint". When I spoke to the Etihad at Washington DC, they said that unless we file a complaint at the final destination, no action would be taken legally and they cannot start the tracking process.I would like to know if the other two bags have been checked in or not at IAD. Please help me out in this tough situation. Thanks for the reply, but the baggage claim officials at Hyderabad are not willing to take any complaint. They are saying that since I do not have any tag, they are not ready to take any complaint. so unfortunately i do not have any reference number.

Reply
27 May 2017 04:05:00 Guest

I regret the day I bought Etihad Airlines ticket. No one helps or talks abut compensation or insurance for my lost carry on. Abu Dhabi airport staff via email said, they will send the bag to Mumbai on 9 May but no one have emailed or called after that. Mumbai toll free number is just a call centre number who provides no service. My reference number is 5516 Unfortunate Etihad customer....

Reply
24 May 2017 01:05:00 EtihadHelp

Hey there, do you maybe have a delayed baggage reference number we could follow up with? It should look like BLREY12345. Thanks. *Sky Guest : HELLO SIR, I HAVE LOST MY LUGGAGE 9-MAY-2017 ON THE WAY TRAVELLING TO ATHENS FROM MANGALORE (ROUTE - MANGALORE - ABHUDABHI-ATHENS), SINCE I HAVE NOT TRACED MY LUGGAGE UNTIL NOW CAN YOU PLEASE GIVE THE UPDATES ON THIS AT THE EARLIEST ALSO I WANT TO KNOW HOW I WILL PROCEED WITH BAGGAGE LOST CLAIM, WHEN CAN YOU CONFIRM ME THAT BAGGAGE IS TOTALLY LOST, AWAITING FOR YOUR REPLY

Reply
20 May 2017 05:05:00 Enrico Layug

Your airline had been known for its exceptional services and high-caliber facilities. I would like to agree with that, however, my recent flight with you has expressed otherwise. I was flying from Paris De Gaulle with flight number EY38 last May 16, 2017 with a connecting flight to Abu Dhabi International Airport, going to Ninoy International Airport with flight number EY428. Upon arriving in Manila last May 17, 2017 at 11:45 in the evening, I went upon the usual airport routine until I came to get my luggage at the conveyor belt. I have waited for almost 30 -45 minutes, and there was no sign of my baggage. I went to the airport customer service to have me assisted with my missing belongings, and it was confirmed that my luggage had not been placed on board at the said flight (EY428). However, the personnel had assured me that it will be shipped to me as soon as possible as I was only staying for five days, but I was assisted to fill the 'Property Irregularity Report for Checked Baggage' and I was given 'Delayed Baggage File Reference' In the letter I have indicated an incident report (indicated above) and I have been advised to declare the contents of my bag, and the code combination as the Customs personnel would have to conduct a thorough check-up of my things. Inside my bag I have the following: Clutch bag with cash inside (as I was advised that pick-pockets were rampant in Paris) so I had to secure it in my travelling bag. Clothes Chocolates Wrist Watch Mug I made several follow ups about the status of my luggage and I was told there that my baggage did not undergo customs opening/inspection. Now, I shouldnt be writing a complain letter as I have received my baggage today, May 20, 2017. But upon receiving my things, while I was being asked to sign the delivery receipt form, upon checking, my luggage has been far more disorganized. It was a big mess inside. It shouldnt be a big deal, but then again, Ive lost 1,000 CASH and a shirt. I am fully aware of the airline policy on not including valuables like cash inside check in luggage, but considering the fact that my luggage was opened and left unorganized, it is a clear indication that there was negligence and questionable interest as I lost other things aside from cash. I am writing this letter to REQUEST REIMBURSEMENT FOR MY LOSSES. Had it not been for the negligence of the staffs, I would be sparing myself time from writing this letter. I am insisting for assistance and settlement of this situation in the soonest possible time. I hope to hear from you immediately.

Reply
18 May 2017 11:05:00 Armando Ojeda

Somewhere between my flights from LAX to Abu Dhabi and from Abu Dhabi to Cairo by baggage was lost (red roller suit case). A passenger became ill and medics had to board the plan delaying the flight. We then had to catch a bus to the next flight and flew from Abu Dhabi to Cairo. I arrived in Cairo but my bags didn't. I now have to catch a flight to Dubai but haven't been able to find any help locating my bags. What number can I call to track my bags? All the info I have to go off of are 8607EY906513 and flight numbers EY 170 and EY657 Thank you in advance

Reply
16 May 2017 03:05:00 Guest

HELLO SIR, I HAVE LOST MY LUGGAGE 9-MAY-2017 ON THE WAY TRAVELLING TO ATHENS FROM MANGALORE (ROUTE - MANGALORE - ABHUDABHI-ATHENS), SINCE I HAVE NOT TRACED MY LUGGAGE UNTIL NOW CAN YOU PLEASE GIVE THE UPDATES ON THIS AT THE EARLIEST ALSO I WANT TO KNOW HOW I WILL PROCEED WITH BAGGAGE LOST CLAIM, WHEN CAN YOU CONFIRM ME THAT BAGGAGE IS TOTALLY LOST, AWAITING FOR YOUR REPLY

Reply
14 May 2017 09:05:00 EtihadHelp

Hey Julio, we were not able to find the PIR number on our system, but we are contacting our team in Cairo for you to see if they're able to send it over to us. We'll keep you posted. Thank you *Sky Julio : Hi, My name is Julio and in 22 February me and my wife had a delay with our 2 baggages at Cairo airport (stayed at Abu Dhabi airport and only arrived at Cairo 2 days later). I want to contact my travel assistence but I need the PIR (Property Irregularity Report) or a documet that proves I had this delay problem. Please, the baggages tags are: 5607EY097016 and 5607EY097017. Thak you. Julio Cesar Rubino Nicolete

Reply
14 May 2017 09:05:00 EtihadHelp

Hi Rahul, did you file a delayed baggage report at the arrival airport? If so, could you please send us your reference number? It should look like HYDEY 12345. Thank you *Sky Rahul : Hi, This is Rahul Vanjarapu. I would like to bring it to your notice that I have lost two of my check in baggages while travelling to Hyderabad. Here are my further details to start with: First Name: Rahul Last Name: Vanjarapu PNR : ZZFWNY Description of Baggage1: Purple color (American Tourister) Description of Baggage2: Maroon color I boarded in Washington DC(IAD) and my final destination is to Hyderabad, India through Abu Dhabi. On the day of checkin my flight got delayed to next morning and they just checked in my baggage that day. I have checked in a total of 4 baggages as my wife is also travelling with me. The service desk representative helped me in checking my baggages. All the four baggages weighed within limits. They haven't given me any baggage tag and they just issued me the boarding pass. The next day I just had the security check in and boarded the flight. On reaching the destination in Hyderabad. I just got two bags and the other two are missing, I have really important stuff in those baggages. I tried to file a complaint to the "International baggage enquiry" department in Hyderabad about my missing bags and they refused to take my complaint saying that "no baggage tag no complaint". When I spoke to the Etihad at Washington DC, they said that unless we file a complaint at the final destination, no action would be taken legally and they cannot start the tracking process.I would like to know if the other two bags have been checked in or not at IAD. Please help me out in this tough situation.

Reply
12 May 2017 11:05:00 Julio

Hi, My name is Julio and in 22 February me and my wife had a delay with our 2 baggages at Cairo airport (stayed at Abu Dhabi airport and only arrived at Cairo 2 days later). I want to contact my travel assistence but I need the PIR (Property Irregularity Report) or a documet that proves I had this delay problem. Please, the baggages tags are: 5607EY097016 and 5607EY097017. Thak you. Julio Cesar Rubino Nicolete

Reply
10 May 2017 09:05:00 Rahul

Hi, This is Rahul Vanjarapu. I would like to bring it to your notice that I have lost two of my check in baggages while travelling to Hyderabad. Here are my further details to start with: First Name: Rahul Last Name: Vanjarapu PNR : ZZFWNY Description of Baggage1: Purple color (American Tourister) Description of Baggage2: Maroon color I boarded in Washington DC(IAD) and my final destination is to Hyderabad, India through Abu Dhabi. On the day of checkin my flight got delayed to next morning and they just checked in my baggage that day. I have checked in a total of 4 baggages as my wife is also travelling with me. The service desk representative helped me in checking my baggages. All the four baggages weighed within limits. They haven't given me any baggage tag and they just issued me the boarding pass. The next day I just had the security check in and boarded the flight. On reaching the destination in Hyderabad. I just got two bags and the other two are missing, I have really important stuff in those baggages. I tried to file a complaint to the "International baggage enquiry" department in Hyderabad about my missing bags and they refused to take my complaint saying that "no baggage tag no complaint". When I spoke to the Etihad at Washington DC, they said that unless we file a complaint at the final destination, no action would be taken legally and they cannot start the tracking process.I would like to know if the other two bags have been checked in or not at IAD. Please help me out in this tough situation.

Reply
01 May 2017 02:05:00 EtihadHelp

Guest : I traveled from Bangaluru to Abudhabi on 13 June 2016. Lost my baggage. PIR no 78923, Etihad could not locate my baggage and asked me to submit the receipts of goods following which I received a mail from the baggage claim officer asking for my bank account details (RQID471972). I have submitted the account details. 3 months back, but till now I have not received any compensation or communication from the airways even after repeated mails from my side. Hello, we are sorry to hear that you have not received the payment yet. We will contact your case officer to update you. *Ela

Reply
24 April 2017 08:04:00 Guest

I traveled from Bangaluru to Abudhabi on 13 June 2016. Lost my baggage. PIR no 78923, Etihad could not locate my baggage and asked me to submit the receipts of goods following which I received a mail from the baggage claim officer asking for my bank account details (RQID471972). I have submitted the account details. 3 months back, but till now I have not received any compensation or communication from the airways even after repeated mails from my side.

Reply
22 April 2017 01:04:00 Guest

I am extremely upset..I paid alot to travel Business Class Etihad. I arrived very early into Melbourne and was exhausted after a long flight, then waited endlessly for my case and only to find out it was LOST!!! OH NO!! I could hardly believe it. Not impressed. I have rung the misplaced baggage 3 times..the number to ring on the form ...No Answer every time left a messages each time but not once has msg been returned. Tried dif number someone answered but gave this same number to ring and wasnt at all helpful...I AM VERY WORRIED AND FRUSTRATED AS THE CASE HAS LIFE SAVING EQUIPMENT IN IT AND NOW I WILL BE WITHOUT IT TONITE AND ITS VERY DANGEROUS TO SLEEP A NIGHT WITHOUT IT. I WILL SIT UP IN A CHAIR ALL NIGHT INSTEAD... I REALLY NEED TO SLEEP TONITE AS HAD Z TOTAL OF 2 NIGHTS IN BED SINCE I LEFT LAST SUNDAY. PLEASE HELP!! ALSO PLEASE TAKE NOTE OF THIS ANY FUTURE CUSTOMERS WHO PLAN TO TRAVEL THIS AIRLINE. BAGGAGE MAY GET LOST EVEN IF YOU FLY BUSINESS CLASS!! ITS NOW 8.07PM..ARRIVED INTO MELB AT 4.05am AND ABSOLUTELY NOTHING TO SHOW FOR IT!! NOT EVEN AN APOLOGY!! FAR FROM IMPRESSED!!

Reply
19 April 2017 04:04:00 Prashanth

My travel from Bangalore(BLR) to Los Angeles (LAX) had the bag not come past Abu Dhabi. I was told I'd receive it today via FedEx but that hasn't yet happened. The number (US Local) given to me +1 310 417 7730 isn't being answered. What do I do? I'm a student here to attend a competitive exam and need my laptop at the minimum for my studies and I'll be moving from the hotel I'm currently in within a couple of days. This is very frustrating.

Reply
17 April 2017 08:04:00 Sheela Kumar

My checked in baggage at Bangalore, India did not arrive at San Francisco on April 15, 2017. I was informed at SFO that the baggage did not make it to my onward flight from Abu Dhabi #EY183. I was issued a Property Irregularity Report with no PIR number. I have been struggling to contact the phone number that the rep provided me at SFO baggage Information Desk (650) 821-2240 for over 48 hours. I have not received any updates other than a text message that a baggage similar to my claim has been located. This was a cabin baggage weighing less than 7 Kgs and at the airport gate in Bangalore I was not allowed to bring with me since this one bag was heavy for the cabin as declared by the cabin crew. Can a responsible person at Etihad respond to this?

Reply
09 April 2017 08:04:00 Guest

Here are some Info: Name: Yoseph Melesse (phone number: +1 3107790489) Flight date: March 25, 2017 from JFK to Abu Dhabi, flight number XY 102, departed at 1515 Flight date: March 26, 2017 from Abu Dhabi to Riyadh, flight number XY 220 (code shared NAS), depart 1445 Missing bag AA297025 & received bag AA297024 (received after 3 days delay) Claim number RUHXY 27225 Best Regards, Yoseph Etihad Airways : Hi Yoseph, thank you for reaching out to us. As per policy, if you have been carried to your last destination by another airline, they will have to assist you with the missing luggage. However, could we have your claim reference number for the missing luggage to check our system? Thanks *Sky Yoseph Melesse : Dear Sir/Madam, Here are some Info: Name: Yoseph Melesse (phone number: +1 3107790489) Flight date: March 25, 2017 from JFK to Abu Dhabi, flight number XY 102, departed at 1515 Flight date: March 26, 2017 from Abu Dhabi to Riyadh, flight number XY 220 (code shared NAS), depart 1445 Missing bag AA297025 missing & received bag AA297024 (received after 3 days delay) Claim number RUHXY 27225 Best Regards, Yoseph I Usually fly with Etihad from America to the middle-east and never had any problem until this last one. On my last flight from JFK to Abu Dhabi then to Riyadh I lost two luggage. Although, I bought the ticket from Etihad, on the second leg, the flight I took was Nas Airline to Riyadh. After five days waiting and going back & forth to the airport, I got only one luggage. It has been 8 days now and I still don't have the other missing luggage. When I try to contact Etihad, I was told to contact Nas Airline but not Etihad. I made several attempt several to contact Nas agents at the airport but they seams to be gave up trying; they told me they sent multiple request but no response in your end. I bought the ticket from Etihad and why doesn't Etihad truck my luggage and deliver it to me. The first leg flight I took was with Etihad; the flight was from JFK to Abu Dhabi then to Riyadh; hence, my bag should be somewhere in Abu Dhabi or JFK. Can you please help locating and send my bag. Some info: Flight Date: March 25, 2017, From JFK to ABU, Flight No XY 102, Departs 1515 Flight Date: March 26, 2017, From ABU to RUH, Flight No XY 220, Departs 1445 Kindly request your help. Thank you! Etihad Airways : Hi Yoseph, thank you for reaching out to us. As per policy, if you have been carried to your last destination by another airline, they will have to assist you with the missing luggage. However, could we have your claim reference number for the missing luggage to check our system? Thanks *Sky Yoseph Melesse : Dear Sir/Madam, I Usually fly with Etihad from America to the middle-east and never had any problem until this last one. On my last flight from JFK to Abu Dhabi then to Riyadh I lost two luggage. Although, I bought the ticket from Etihad, on the second leg, the flight I took was Nas Airline to Riyadh. After five days waiting and going back & forth to the airport, I got only one luggage. It has been 8 days now and I still don't have the other missing luggage. When I try to contact Etihad, I was told to contact Nas Airline but not Etihad. I made several attempt several to contact Nas agents at the airport but they seams to be gave up trying; they told me they sent multiple request but no response in your end. I bought the ticket from Etihad and why doesn't Etihad truck my luggage and deliver it to me. The first leg flight I took was with Etihad; the flight was from JFK to Abu Dhabi then to Riyadh; hence, my bag should be somewhere in Abu Dhabi or JFK. Can you please help locating and send my bag. Some info: Flight Date: March 25, 2017, From JFK to ABU, Flight No XY 102, Departs 1515 Flight Date: March 26, 2017, From ABU to RUH, Flight No XY 220, Departs 1445 Kindly request your help. Thank you!

Reply
09 April 2017 08:04:00 Guest

Dear Sir/Madam, on my last flight from JFK to Abu Dhabi then connecting to Riyadh I lost two luggage. After four days waiting, and going back & forth to the airport, I received one bag. It has been two weeks now and I still don't have the other missing bag. When I try to contact Etihad, I was told to contact NAS airline not Etihad. I bought the ticket from Etihad for the flight I took with NAS Airline to Riyadh. I made several attempt contacting both NAS and Etihad agents at the airport but they seems to be giving up trying; I was told they sent multiple request to Abu Dhabi but no response from Etihad. I bought the ticket from Etihad and why doesn't Etihad truck my luggage and deliver it to me? The first leg flight I took with Etihad was from JFK to Abu Dhabi; JFK luggage record shows two bag forwarded to Abu Dhabi, but from Abu Dhabi to Riyadh my bags was not forwarded. Hence, my bag should be somewhere in Abu Dhabi or sent to the wrong destination. I've been calling the number provided by your staff multiple times and even the airline hotline but no answer until now. This is causing so much inconvenience at my end. Can you please help locating and send my bag? Here are some Info: Name: Yoseph Melesse (phone number: +1 3107790489) Flight date: March 25, 2017 from JFK to Abu Dhabi, flight number XY 102, departed at 1515 Flight date: March 26, 2017 from Abu Dhabi to Riyadh, flight number XY 220 (code shared NAS), depart 1445 Missing bag AA297025 missing & received bag AA297024 (received after 3 days delay) Claim number RUHXY 27225 Best Regards, Yoseph

Reply
08 April 2017 01:04:00 Abraham

How to find PIR number?

Reply
07 April 2017 04:04:00 EtihadHelp

Hi there, if Air Berlin carried you to your last destination, you will need to get in contact with them for further assistance with your delayed baggage. They'll be in a better position to assist you. Thanks *Sky Guest : Hi, I took Etihad Air Berlin flight from Hyderabad, India to Cologne, Via Abu Dhabi & Berlin. Below are my flight numbers and route. I havent received my baggage yet. Could you please provide me status of my baggage at the earliest? Also, what is the File reference number to track the status online. Baggage tag - 0607EY508783 Date Flight No From To 04 Apr17 EY277 Hyderabad Abu Dhabi 05 Apr17 AB 7495 Abu Dhabi Berlin TEGL 05 Apr17 AB6497 Berlin TEGL Cologne

Reply
07 April 2017 04:04:00 EtihadHelp

Hi there, could you please send us your delayed bag claim reference number so we can check with the airport? *Sky Guest : Dear Sir or Madam, My luggage got lost after my travel from Abu Dhabi to Kochi on the 2th of April. I was coming from Berlin and originally travelling to Bangalore but I went to Kochi as my flight AB 7492 got delayed. Here are my informations: - bag tag number : AB 711663 - name : Venturini Maud - bag: grey-blue backpack (type 29) I have been calling several times Jetairways since but my luggage is still in Abu Dhabi. I would like to locate my bag! Thank you ! Best regards.

Reply
05 April 2017 08:04:00 Guest

Hi, I took Etihad Air Berlin flight from Hyderabad, India to Cologne, Via Abu Dhabi & Berlin. Below are my flight numbers and route. I havent received my baggage yet. Could you please provide me status of my baggage at the earliest? Also, what is the File reference number to track the status online. Baggage tag - 0607EY508783 Date Flight No From To 04 Apr17 EY277 Hyderabad Abu Dhabi 05 Apr17 AB 7495 Abu Dhabi Berlin TEGL 05 Apr17 AB6497 Berlin TEGL Cologne

Reply
05 April 2017 04:04:00 Guest

Dear Sir or Madam, My luggage got lost after my travel from Abu Dhabi to Kochi on the 2th of April. I was coming from Berlin and originally travelling to Bangalore but I went to Kochi as my flight AB 7492 got delayed. Here are my informations: - bag tag number : AB 711663 - name : Venturini Maud - bag: grey-blue backpack (type 29) I have been calling several times Jetairways since but my luggage is still in Abu Dhabi. I would like to locate my bag! Thank you ! Best regards.

Reply
05 April 2017 08:04:00 EtihadHelp

Hi Yoseph, thank you for reaching out to us. As per policy, if you have been carried to your last destination by another airline, they will have to assist you with the missing luggage. However, could we have your claim reference number for the missing luggage to check our system? Thanks *Sky Yoseph Melesse : Dear Sir/Madam, I Usually fly with Etihad from America to the middle-east and never had any problem until this last one. On my last flight from JFK to Abu Dhabi then to Riyadh I lost two luggage. Although, I bought the ticket from Etihad, on the second leg, the flight I took was Nas Airline to Riyadh. After five days waiting and going back & forth to the airport, I got only one luggage. It has been 8 days now and I still don't have the other missing luggage. When I try to contact Etihad, I was told to contact Nas Airline but not Etihad. I made several attempt several to contact Nas agents at the airport but they seams to be gave up trying; they told me they sent multiple request but no response in your end. I bought the ticket from Etihad and why doesn't Etihad truck my luggage and deliver it to me. The first leg flight I took was with Etihad; the flight was from JFK to Abu Dhabi then to Riyadh; hence, my bag should be somewhere in Abu Dhabi or JFK. Can you please help locating and send my bag. Some info: Flight Date: March 25, 2017, From JFK to ABU, Flight No XY 102, Departs 1515 Flight Date: March 26, 2017, From ABU to RUH, Flight No XY 220, Departs 1445 Kindly request your help. Thank you!

Reply
03 April 2017 01:04:00 Yoseph Melesse

Dear Sir/Madam, I Usually fly with Etihad from America to the middle-east and never had any problem until this last one. On my last flight from JFK to Abu Dhabi then to Riyadh I lost two luggage. Although, I bought the ticket from Etihad, on the second leg, the flight I took was Nas Airline to Riyadh. After five days waiting and going back & forth to the airport, I got only one luggage. It has been 8 days now and I still don't have the other missing luggage. When I try to contact Etihad, I was told to contact Nas Airline but not Etihad. I made several attempt several to contact Nas agents at the airport but they seams to be gave up trying; they told me they sent multiple request but no response in your end. I bought the ticket from Etihad and why doesn't Etihad truck my luggage and deliver it to me. The first leg flight I took was with Etihad; the flight was from JFK to Abu Dhabi then to Riyadh; hence, my bag should be somewhere in Abu Dhabi or JFK. Can you please help locating and send my bag. Some info: Flight Date: March 25, 2017, From JFK to ABU, Flight No XY 102, Departs 1515 Flight Date: March 26, 2017, From ABU to RUH, Flight No XY 220, Departs 1445 Kindly request your help. Thank you!

Reply
29 March 2017 02:03:00 Guest

Hi there, unfortunately we are unable to find the bag tag number and PIR number on our system. Could you kindly double check with American Airlines since they were your last carrier? *Sky Guest : Dear Etihad support services, we are missing two baggages, on travel fr om HYD to SFO, via Abu Dhabi, as our connecting flight from Abu Dhabi to SFO (EY 103) on 3/25 got cancelled and we are routed through Newyork, - EY103 Abu Dhabi -> New york. - AA 67 Newyork -> SFO. The baggage tags: 8607EY642719, 8607EY642720 We filed complaint with American Airlines at our destination and our file number is SFOAA01760671. It is been 24 hours and American Airlines couldn't trace the baggages yet. I called Etihad, and they are not sharing any information wh ere the bags are located. We are worried, as we are not getting any details on bags, and my valuable stuff is left in those bags causing huge inconvenience. Really appreciate prompt help to get these bags delivered asap. thanks Sowjanya Phone: +001 408-892-2856

Reply
28 March 2017 07:03:00 Arnel Estacio

Hi! I had my baggage missing 2 days ago, March 26. I was given a PRI form, but i cant determine anywhere the file reference number so we cant track it online. I've been calling the number provided by your staff multiple times and even the airline hotline but no answer until now. This is causing so much inconvenience at our end. Please help.- bag tag number- 06160747, passenger ticket number- 36071238476183.

Reply
27 March 2017 08:03:00 Guest

Dear Etihad support services, we are missing two baggages, on travel fr om HYD to SFO, via Abu Dhabi, as our connecting flight from Abu Dhabi to SFO (EY 103) on 3/25 got cancelled and we are routed through Newyork, - EY103 Abu Dhabi -> New york. - AA 67 Newyork -> SFO. The baggage tags: 8607EY642719, 8607EY642720 We filed complaint with American Airlines at our destination and our file number is SFOAA01760671. It is been 24 hours and American Airlines couldn't trace the baggages yet. I called Etihad, and they are not sharing any information wh ere the bags are located. We are worried, as we are not getting any details on bags, and my valuable stuff is left in those bags causing huge inconvenience. Really appreciate prompt help to get these bags delivered asap. thanks Sowjanya Phone: +001 408-892-2856

Reply
27 March 2017 03:03:00 EtihadHelp

Hi there, kindly email us the pictures if the damaged bag, your File reference number and the receipt of your bag to socialmedia@etihad.ae so we can assist you. *Sky Guest : Dear sir! I got my baggage delayed on 18 march 2017 on my way from Tehran to casablanca by Etihad airline. The file reference number is CMNEY 18132. When i was trying to fil up the claim form online it is damaged and you can not fil up the tab destination so i could not go farther in my claim eather. Please send me a mail addresse or contact me on hedjar@yahoo.com

Reply
24 March 2017 11:03:00 Guest

Dear sir! I got my baggage delayed on 18 march 2017 on my way from Tehran to casablanca by Etihad airline. The file reference number is CMNEY 18132. When i was trying to fil up the claim form online it is damaged and you can not fil up the tab destination so i could not go farther in my claim eather. Please send me a mail addresse or contact me on hedjar@yahoo.com

Reply
18 March 2017 04:03:00 Guest

Hi there, We can see on our system that an item similar to yours has been found and you will be contacted as soon as the baggage has actually arrived and the team has verified it is yours. *Sky Patki : Dear Sir, we need our missing bag (File ref : FRAEY13771 / PATKI) urgently. Its been 4 days now and no trace of bag. Pls understand this bag has important documents (Birth/Marriage/Degree etc) and we need it for local registration. Please help. The bag is grey plastic body and has a plastic wrapping and has a skate board tied it with it.

Reply
18 March 2017 04:03:00 Guest

Hi there, The distance between the terminals is more or less 10 minutes walking inside. If you need assistance you can approach the ground staff who will happily help you. Thanks *Sky Guest : traveling with one kid (4yrs) from EY182 to EY270: what is the distance between terminal 3 and terminal 1 in AUH. if an adult is having wheel chair assistance, is there any option available for kids traveling along with parent. could you please suggest.

Reply
17 March 2017 05:03:00 Patki

Dear Sir, we need our missing bag (File ref : FRAEY13771 / PATKI) urgently. Its been 4 days now and no trace of bag. Pls understand this bag has important documents (Birth/Marriage/Degree etc) and we need it for local registration. Please help. The bag is grey plastic body and has a plastic wrapping and has a skate board tied it with it.

Reply
14 March 2017 09:03:00 Guest

traveling with one kid (4yrs) from EY182 to EY270: what is the distance between terminal 3 and terminal 1 in AUH. if an adult is having wheel chair assistance, is there any option available for kids traveling along with parent. could you please suggest.

Reply
13 March 2017 04:03:00 EtihadHelp

Hi there, please contact us on one of our social media pages (Facebook or Twitter) with the following information: the type of item, full description of the item, where you think it has been lost, flight number, seat number and booking reference! We'll check this for you. *Sky Guest : If I lost an item in my baggage. What should I do

Reply
11 March 2017 05:03:00 Alaa

Hi Etihad Airways, I have been traveling from Shanghai to Amman, with a stop in Abu Dhabi. I didn't claim my baggage in Abu Dhabi and I left the airport to enter UAE as a change in my plans. Then two days later, I traveled back to Amman from UAE on another flight for another company. When I arrived Amman, I did not find my baggage their, because it seems it stayed in Abu Dhabi, because I didn't take the flight from Abu Dhabi to Amman. How can I track my baggage now? And how can I get it in Amman any time soon? Please advise on how to submit a claim? I have only the bag tag and I don't have the RIP file reference. Thanks.

Reply
10 March 2017 02:03:00 Guest

My husband is travelling from Minneapolis USA to Bombay India via Dallas and Abu Dabhi. From the first flight(American Airlines) his baggage arrived late at Dallas and he had to catch connecting Abu Dabhi Flight. Now i want to track his baggage and neither American Airlines nor Etihad airlines is helping me with the tracking , instead asking me to wait till he reaches to final destination. I dont understand why no one is giving me correct information. I have been told that his baggage will reach to Bombay India via British Airways but i can not track it. He booked his tickets from Etihad Airways.

Reply
09 March 2017 09:03:00 Guest

As an outsider, can i go directly to JFK international baggage claim area to receive my relatives?

Reply
08 March 2017 08:03:00 Guest

i am zakir a kolia. from india i have travelled with etihad airlines. from india to Jiddah via abu dhabi and from Jiddah to india via abu dhaabi. when i came back to india on 25th february 2017 8:10 in the morning by the flight of EY 212/ECONOMY/U . I looked for my baggages after immigration cleared in the rack i could not see my baggage i waited for half an hour but could not found my baggage on the running rack after that i asked staff about it and they kept me waited one more hour no one gave me proper answer about my baggage. it was in the morning i was already tired of jorney and the staff at the airport of etihad airlines was not able to give me proper answer about my query. and after 2 hours they brought one form and i filled it up. i received my baggages at my address after 2 days. basically i had to suffer too much be cause of airlines irrisponcibility , i had to * almost 3 hours behind all . so i would like to have some compansation. i am sending my bank details as following and i am also sending my tickets and baggage details too. BANK ACCOUNT DETAILS. BANK OF BARODA ZAKIR A KOLIA, A/C 02350100011935 BAGGAGE TAG NUMBER IS XY 0593242051 FLIGHT DETAILS IS BOM EY 212 /25 FEB AUH XY 517 /24 FEB

Reply
05 March 2017 07:03:00 Guest

If I lost an item in my baggage. What should I do

Reply
02 March 2017 11:03:00 EtihadHelp

Sara : Hi I'm flying from Manchester to Singapore, the first leg being Manchester to Abu Dhabi and the 2nd leg Abu Dhabi to Singapore. Please could you advise whether I'll need to claim my baggage on arrival at Abu Dhabi or will they be transported direct from my Manchester flight to the connecting flight going to Singapore? Many thanks Hi Sara, when you have both flights under one booking reference you won't need to collect your baggage in Abu Dhabi. It will be checked through automatically. We hope this helps. *Ela

Reply
28 February 2017 07:02:00 Sara

Hi I'm flying from Manchester to Singapore, the first leg being Manchester to Abu Dhabi and the 2nd leg Abu Dhabi to Singapore. Please could you advise whether I'll need to claim my baggage on arrival at Abu Dhabi or will they be transported direct from my Manchester flight to the connecting flight going to Singapore? Many thanks

Reply
27 February 2017 12:02:00 EtihadHelp

Dear Natasha, Thanks for comimg to us and sharing this experience. kindly email our baggage claims team, they will be happy to look into this and advise accordingly; baggageclaims@etihad.ae *Gill Natasha : I have recently flown to India with Etihad and on my outbound flight back home my suitcase lock and zip has been broken. This has now left me with a redundant suitcase which can not be used. I find it absurd that there is no way to log this or speak to anyone from the Etihad customer service team to discuss this. What am I to do with my suitcase which has now been damaged and can not be used??

Reply
27 February 2017 12:02:00 EtihadHelp

Dear Samir, Do you have a case number we can check for you? Please send this over to us and we'd be happy to comtact our team for you *Gill Samir : I traveled from India to Cairo. When I reached Cairo I realised my bags were not there. I complained and wrote several emails but not a single email was responded to. I did receive my bags 12 hours later however I have not received a response to the emails. Three emails in particular to baggageclaims@etihad.ae

Reply
24 February 2017 10:02:00 Natasha

I have recently flown to India with Etihad and on my outbound flight back home my suitcase lock and zip has been broken. This has now left me with a redundant suitcase which can not be used. I find it absurd that there is no way to log this or speak to anyone from the Etihad customer service team to discuss this. What am I to do with my suitcase which has now been damaged and can not be used??

Reply
22 February 2017 10:02:00 Samir

I traveled from India to Cairo. When I reached Cairo I realised my bags were not there. I complained and wrote several emails but not a single email was responded to. I did receive my bags 12 hours later however I have not received a response to the emails. Three emails in particular to baggageclaims@etihad.ae

Reply
21 February 2017 11:02:00 EtihadHelp

Hi Elie, we are sorry to hear your luggage was delayed! Do you have a PIR number we could check for you? Did your luggage arrive in the end? *Sky Elie SINGAPORE : I flied with itihad from Paris to Singapore After 2 days fly and transits in very drippy aircrafts I reached SINGAPORE but my Lugages not After 3 hours waiting at the airport I had to sleep On a sofa in the airport because my keys was in the bagages and wasn't able to work the day after as well No assistance from Etihad because not even present in Singapore one of the biggest airport in APAC. No one contacted me only Singapore airport staff did try to help They communicate saying their are an international best airline company but in reality Etihad Airways is the worse airline company i every seen before knowing that I travel a lot and had tried almost all the major airline companies Etihad Airways must be shame on how they treat their customers crispy company

Reply
21 February 2017 11:02:00 EtihadHelp

Hi Jagdeep. Could you please advise if the bas were found or if you are still waiting for an update? *Sky Jagdeep singh : I flew JFK Newyork to New Delhi and had Layover in Abu Dhabi when I arrived at Delhi airways i did not get my bags I made a complaint at the airport give them my bags slips but they put wrong tag # in their system and send me wrong bag with some other tag # and put my name on the tag on that wrong they still can't locate my bag I call them everyday. I am very upset with Their service I really don't know what to do I have very very bad Trip to India because of this and it's their fault. I have to suffer wveryday without my belongings while I am in India on 10 days vacation. My name is jagdeep Singh Email : nav4sgs@aol.com mobile # 347-757-7699 If someone can suggest me what to do in this situation?

Reply
17 February 2017 09:02:00 Elie SINGAPORE

I flied with itihad from Paris to Singapore After 2 days fly and transits in very drippy aircrafts I reached SINGAPORE but my Lugages not After 3 hours waiting at the airport I had to sleep On a sofa in the airport because my keys was in the bagages and wasn't able to work the day after as well No assistance from Etihad because not even present in Singapore one of the biggest airport in APAC. No one contacted me only Singapore airport staff did try to help They communicate saying their are an international best airline company but in reality Etihad Airways is the worse airline company i every seen before knowing that I travel a lot and had tried almost all the major airline companies Etihad Airways must be shame on how they treat their customers crispy company

Reply
16 February 2017 12:02:00 Jagdeep singh

I flew JFK Newyork to New Delhi and had Layover in Abu Dhabi when I arrived at Delhi airways i did not get my bags I made a complaint at the airport give them my bags slips but they put wrong tag # in their system and send me wrong bag with some other tag # and put my name on the tag on that wrong they still can't locate my bag I call them everyday. I am very upset with Their service I really don't know what to do I have very very bad Trip to India because of this and it's their fault. I have to suffer wveryday without my belongings while I am in India on 10 days vacation. My name is jagdeep Singh Email : nav4sgs@aol.com mobile # 347-757-7699 If someone can suggest me what to do in this situation?

Reply
329 - 378 of 1628
First | Prev. | 2 3 4 5 6 7 8 9 10 11 12 | Next | Last
More comments
Airlines Inform - your guide to airlines all over the world.
Copyright © 2008-2019 www.airlines-inform.com. All rights reserved.
/Etihad_Airways/26.html 26 1 1