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EasyJet Discussion

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23 September 2018 11:09:00 Guest

I am wanting to book Easyjet flights for April 2019 but they are only giving a morning and evening flight. March 2019 has an afternoon flight also which is what I want. Why have they not released all flights for April and is there any chance that they will. Thank you.

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10 September 2018 11:09:00 Julie farnell

Hi just wondering if you download easyjet app and have all boarding passes in the wallet do you still have to have printed version. Thanks.

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09 September 2018 07:09:00 Amanda

Does anyone know how much it would cost to fly from Belfast to palma at easter. Any feedback will be greatly appreciated.

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08 September 2018 12:09:00 Guest

I am trying to complete the EAsyJet compensation form but it is is saying that the captcha is invalid and will not send the form. Please see below: The captcha was invalid or incomplete By checking this box you certify that the information provided is accurate and not misleading, and that you have permission to complete this form on behalf of any other passengers listed. You agree that third parties who act for us in relation to the processing of claims may access the information. easyJet's terms and conditions and privacy policy apply. I have filled in all of the feilds with the correct information. However, it will not send. Any help would be appreciated. Thank you.

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27 August 2018 04:08:00 Guest

cancelled flights easyjet 10 august

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27 August 2018 02:08:00 Guest

I have been trying to book Glasgow/Malaga return flights since yesterday and cannot get anything other than a blank screen and swirling half-circle once I reach the CHECKOUT page. Is the Easyjet site down?

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26 August 2018 09:08:00 Guest

what time do easyjet publish their new flight schedule

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23 August 2018 06:08:00 paul scorerGuest

2nd time of submitting comments . On line checking in still not working. Shambles ! Will try my utmost to avoid easyjet with future bookings. yours in despair !

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23 August 2018 02:08:00 Guest

Did anyone get the EU 261 compensation for cancelled flights on the 8th of June 2018 departing from Gatwick Airport? Thanks

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23 August 2018 01:08:00 paul scorer

once again problems with on line checking in. getting a "sorry etc". Not good enough. A simple change of flight by 2 days resulted in hours of trying to pay, (charged MORE than just dumping the original flight & booking a fresh flight which would have been considerably cheaper ! Then, another hours trying to print off a boarding card for the changed flight. Please, ?Easyjet you must improve. I hate Ryanair, but their systems are so much simpler. As a frequent flyer, several times a month, along with many others, our patience is wearing thin.

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22 August 2018 03:08:00 Guest

I am trying to put a claim in with easyjet, however after uploading my first receipt the 'ADD' button does not become active. Anyone knows what to do?Thanks

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22 August 2018 12:08:00 Mary

Hi what days do easy jet fly from Liverpool to fuerteventura from may 2019. Do they fly Wednesday or Thursday pls thanks

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20 August 2018 09:08:00 Guest

Guest : Online refund form will not accept our booking reference so we cannot claim compensation for a cancelled flight. Has thus happened to anyone else and how did you get round it. Easy jet is not answering there "helpline" phone

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19 August 2018 07:08:00 Guest

When do the summer 2019 flights go on sale (released)c8d6g

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07 August 2018 11:08:00 Delphine

Easyjet : you are a disgrace you make profit out of vulnerable situation and people. I will never board with you again. I will take all it takes to ruin your reputation...

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31 July 2018 09:07:00 Guest

Online refund form will not accept our booking reference so we cannot claim compensation for a cancelled flight. Has thus happened to anyone else and how did you get round it. Easy jet is not answering there "helpline" phone

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29 July 2018 02:07:00 Guest

I've done the same thing, what happend? Did you have to pay it? Guest : I have one letter wrong on my sername on one flight of 4 booked..i have to 65 to amend it ...is this correct

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29 July 2018 02:07:00 Terry

I've made a mistake on my boarding pass, I put Terry instead of Terence which is on my passport. I've tried to change it on the App but it will cost me £94, Is there any way around this.

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11 July 2018 02:07:00 Guest

We have noticed a tremendous increase of price from Europe to Morocco/Marrakech This will of course badly affect the economy Is there any good reason re these increase? thank you

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11 July 2018 12:07:00 Cesare

Many of us do not understand such incredible increase of fare's cost to Morocco From Europe it is alot cheaper to fly to Us than to Marrakech. Many tourists are diverting their holidays to farer counrties bexause cheaper then closer countries. This it will inevitably affect economy

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24 June 2018 11:06:00 Guest

I have one letter wrong on my sername on one flight of 4 booked..i have to 65 to amend it ...is this correct

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21 June 2018 08:06:00 Guest

has anyone had problems with card payments. the web site will not accept my debit or credit card when I know they are both OK

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18 June 2018 02:06:00 Guest

Hi all, Recently I received $525 as compensation for my EasyJet flight which was delayed on arrivals for 3 hours 21 minutes. Although it was difficult to understand if I had any such rights to claim for compensation when contacted the airline. I read a blog at ( www.moneysavingexpert.com/travel/flight-... ) and did some online research and found some claim companies (Claim Flights, AirHelp, EU Claim, Refund Me), which can help me to get reimbursements for my delayed flight on a No Win No Fee base. I choose "Claim Flights" ( www.claimflights.com/flight-delay-compen... ). Just to say that if ever your EasyJet flight gets delayed or cancelled even you can claim compensation online directly rather than waiting for the Airlines to respond.

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12 June 2018 11:06:00 Guest

On our website, Holiday Daily Deals, we tend to refrain from offering EasyJet flights due to the sheer risk of them overselling a flight. I am aware that many airlines do it but I have heard tons of stories regarding 'sleazyjet'. Our user was so * he decided to vent his anger in an article for us, so feel free to read it (link at the bottom). Apparently EasyJet turned away some crying customers and showed no sympathy whatsoever. Enjoy the read here on EasyJet's overselling system - www.holidaydailydeals.com/single-post/20...

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06 June 2018 10:06:00 Guest

Last month our flight was cancelled an hour before we were due to board the plane. We were all kept waiting for hours to find out what was happening, and then hours again to get our luggage back. Easyjet were unable to help anyone get onto new flights, and could not help with booking alternative travel. The information desk we were sent to didn't even know our flights were cancelled. After this I had problems scanning my receipts for the - bus to a different airport, new flight and lunch for my son and myself. Apparently we are entitled to all our money back. In the mean time my Grandmother - who we were visiting - threw the receipts away. She is 92 and has early dimentia! So I sent my new plane ticket stubs and bank statement. I was told this is not evidence, despite the dates matching perfectly! After this, I managed to get receipts from the companies again. I then emailed this to Easyjet. I also downloaded the receipts and sent them like this. I am now accused of handwriting them. I keep on asking to speak to a manager - but none reply to me. I am owed over £1200 and they are dodging settling the debt. Have other people had problems getting their money back? Yours sincerely Juliet

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13 May 2018 12:05:00 SU535

year 2018 (all messages): There is no flight information /e-ticket number / reservation on EasyJet carrier . Such comments are not fair. In order to get the correct reply, kindly attach the reservation / booking number and produce fllight number / airports. Reagrds. aryan{at}vivaldi.net

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12 May 2018 09:05:00 Guest

Has anyone else had a problem trying to complain to EasyJet or has anyone booked an Estudios Benidorm holiday with EasyJet this year? EasyJet have mis-sold this holiday and have ignored my complaint since 9th April, although I think they have now removed Estudios from their website..they are not members of ABTA believe it or not!!!!!

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08 May 2018 06:05:00 Julie

Wow easy jet you have surpassed yourself i cannot express how I feel about your customer service My sister and I were part of a four person booking travelling to Spain at the end of May 2018. Unfortunately our mother has diagnosed with terminal cancer and has only been given weeks to live, to enable us to claim via our holiday insurance we needed copies of the original booking (we had this) and a copy of the updated booking with our names removed. The agent said no problem i can do that and proceeded to remove our names from the booking, now the story gets better ..... Unfortunately I can't send you a copy of the amended booking as you are no longer named on the record. Due to the nature of the cancellation we are in no fit state to argue but just want to point out that a little compassion and common sense would have helped us through a very difficult time in our lives I will never use easy jet to fly again and would like to know what they thought we would gain from a cancelled booking document, we weren't even requesting a refund from them

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08 May 2018 10:05:00 Guest

printing boarding pass portrait or landscape

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06 May 2018 12:05:00 Guest

Do easyjet do hands free between Liverpool Rhodes?

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05 May 2018 03:05:00 catherine

I am sorry to give a bad mark to Easy Jet customer service. I made a mistake in dates when I booked a flight Bordeaux-Nice. Within the hour, I tried to convert the flight for another one. Impossible by the Internet. Impossible to cancel too. By phone, it was not easy either. But, after a while... I have been refunded part of the fare but now it is incredibly difficult to have the governmental taxes refunded as if everything had been thought so as to prevent everybody from trying to, even if the law is on the side of customers. Perhaps you can help? Catherine Booking EV2PWSP

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07 April 2018 07:04:00 mae

we have had a problem on 07/04 (today) trying to provide API, advise mobility/nut allergy problems and check in for a monday morning flight. when supplying the API, the easyjet website told us there was an issue, they were aware and to try logging in via easyjet.com 5mins later. 40mins later this was still the case. phoned the flightclub helpline. not aware of problems, they said. after a discussion, the call agent agreed to take passport numbers and put them in her side, manually and gave us the phone number for special assistance. the agent input API did not work (infact one of the passports now changed the country of issue to one we have never even visited!). we had to try amending the contact in case of emergency details and this somehow triggered the system to work. still don't know if everything is OK and whether we can actually fly on Monday, will update. Easyjet IT, please fix whatever you have messed up.

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16 March 2018 07:03:00 Guest

Has anyone had problems booking in online or does it mean they have overbooked seats

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16 March 2018 06:03:00 Guest

I travelled via Gatwick earlier this week and had travel kettle packed in my hand luggage. No Problems. Did anyone have problems with the easy jet app yesterday with regard Malaga to Gatwick flight would be 12 hours delayed. Booked alternative flights with BA, went to airport told Easy Jet staff we would not be flying on the later flight needed to get back home. Easy jet staff member said no flights on time oh yes the app can be wrong I'll let them know.

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07 March 2018 05:03:00 Guest

can I take a small travel kettle onboard?

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01 March 2018 10:03:00 Alex

Exact same issue, fortunately I found out when receiving confirmation mail: The booked ticket dates did not matched the one I entered on website neither the price I was supposed to pay. Price actually paid match the issued tickets. I had not closed the browser windows and I was able to take a video going back and forth on the history that clearly shows the website issue between the moment I paid and the confirmation page. I Canceled the flight and made a complaint hoping to be reimbursed. Guest : I've been booking a flight to go from London to Berlin with my daughter in February. On my return which was supposed to be today I noticed at the airport in Berlin that my flight will be in March and I'm 100% sure I have entered February when booking the flights. Easyjet staff seemed to know about this issue and told me that this has happened to many passengers recently and it has something to do with the websites calendar update. Trying to solve the problem the person on the desk denied there is an issue and made me pay И460 to book a flight for the following day (tomorrow). Can anyone give some advise or has been in similar circumstances? Thanks

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26 February 2018 01:02:00 Guest

I booked tickets to return home on the 25th Feb, what I didnt realise as I know I checked before completing the booking was the dates. All checked in and went to the airport and they said I was booked for the 25th March. I checked the confirmation email and yes it was correct. what I found interesting is that another 5 people at the airport in Barcelona had the same issue. I talked with easy jet and they said they are not aware of any issues. has anyone else experienced this?

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24 February 2018 01:02:00 Douglas

Although I booked speedy boarding I was forced by Easyjet staff to put my hand luggage in the hold due to their policy of only allowing a certain amount of hand luggage on board. To add to my frustration my new hand luggage case was damaged ,Easyjet website suggest its simple to make a claim which is far from the truth after many emails containing different questions is very frustrating and I believe this is designed to make you not bother to process !!

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20 February 2018 04:02:00 Leslie

I would be flying from Paphos, Cyprus to Gatwick airport and the same day on to Jersey. I would like to know whether the connecting flight to Jersey flies out from the same terminal at Gatwick airport. Thank you

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19 February 2018 03:02:00 Marty

Pack of bullying bastares when trying to make a complaint or get something resolved will be taking matter further train people better to talk on phone please as felt very threatened

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18 February 2018 05:02:00 Guest

I have been trying to book flights on the Easyjet website, but the process grinds toa halt at the checkout point. I have tried numerous times with the same outcome. I note, from comments of others, that this is not a new glitch. I will now try other airlines because Easyjet is not easy at all!!

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18 February 2018 03:02:00 Guest

I've been booking a flight to go from London to Berlin with my daughter in February. On my return which was supposed to be today I noticed at the airport in Berlin that my flight will be in March and I'm 100% sure I have entered February when booking the flights. Easyjet staff seemed to know about this issue and told me that this has happened to many passengers recently and it has something to do with the websites calendar update. Trying to solve the problem the person on the desk denied there is an issue and made me pay И460 to book a flight for the following day (tomorrow). Can anyone give some advise or has been in similar circumstances? Thanks

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16 February 2018 08:02:00 Guest

I have booked a holiday to Portugal and cannot seem to get on the manage bookings or sign in. I want to amend a flight which is cheaper then ringing them up. Is their a problem Easyjet online programme. It's very frustrating. Thanks Sue

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11 February 2018 06:02:00 Robin

Can someone tell me please. Do easy jet fly to Krakow Poland in December from Bristol

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09 February 2018 07:02:00 Guest

I've spent 3 days trying to book return flights to Malaga. Maybe 20 times a day I've gone on-line, got as far as the car hire at which point it wont take me to the next step. I've had this problem before with them.

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30 January 2018 01:01:00 Guest

Guest : Can anyone help. I have been using easyjet from Zurich to Luton most Fridays afternoons for over five years and now I find that they are not flying from April 2018 on Fridays and Saturdays from Zurich to Luton. No body from Easyjet can tell me why they have stopped the fights as they were always full. They have are done the same for Zurich to Gatwick evening flights but no explanation why.

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23 January 2018 03:01:00 Gary Hagerty

Hi, IТm a regular traveler from Bristol Airport. Can you let me know when your going to include the easyJet fast track sucurity at Bristol Airport? IТm Tired of your sloppy attention to the needs of your Bristol passengers. I am still waiting after several months for your response to my question! Regards Gary Hagerty.

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10 January 2018 07:01:00 Guest

Icarus : I discovered Easyjet had cancelled a reservation (long in advance of the flight) - by finding a credit card refund on my statement. I called up Customer Services - obviously no reply - so did a live chat, Eventually chiselled out of the girl that there was some "security issue" with the credit card, but she was allowed to tell me no more. This was an odd sort of security issue with the card, obviously, as they'd successfully taken the money off the credit card, and then successfully credited it back a bit later. And it's a card that has never had a problem with anybody else. The credit card company said it was unaware of any security issue, and I continue to use the card. On a whim, I checked my only other Easyjet booking. They'd cancelled that too. Without telling me. So I wrote a email to customer services seeking an explanation. After a month they emailed back with some requests for routine information - all of which was already in my email. So were they stalling or just stupid ? I pointed out where to find all the info they wanted was in the original email. Silence for another month. And today they're back with another pile of routine questions, all of which are totally irrelevant. So it has to be stalling. But what are they up to ? They can't seriously think theres a security problem with the card, because the credit card company disagrees with them. And even if they really did think that they've got several months to arrange for Plod to be waiting for me at check in. I saw suggestions elsewhere that might be a scam to make me buy a cash ticket at a huge price when I turn up at the airport and find I have no booking - but it's not worth the effort to make themselves a hundred quid or so. And why are they so reluctant to produce an answer to what they're doing ? All very mysterious. Irritating too. How to win friends etc. Same thing happened to me very recently. Booking successful and paid for only to log back in and find that the booking details have disappeared and the flight has been cancelled. On speaking to the customer services the reason given was "technical issue" and that "no further comment" would be provided. I was advised to "go to the airport and buy the ticket in cash". Initially I accepted the explanation, so tried to use a different card and the same thing happened again. This time within 45 minutes of getting my confirmation email the booking had been cancelled. No doubt they would give the same kind of reason and advice again. It would seem that there is some kind of strategy of denying passengers a booking so they are forced to go and buy a ticket on the day in cash at probably double the price of the original ticket. Always thought that easyjet were amongst the more ethical of the low cost airlines but based on this experience and given it has happened to someone else also very recently, it would appear this is a scam that is applied for reasons known to themselves. The fact they won't comment on why flights are cancelled in this way is extremely shifty and pathetic and the people employed in the customer services who are not able to comment on it are either in on it or totally inept. I WILL NOT BOOK WITH THESE COWBOYS EVER AGAIN.

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09 January 2018 12:01:00 Guest

Can anyone help. I have been using easyjet from Zurich to Luton most Fridays afternoons for over five years and now I find that they are not flying from April 2018 on Fridays and Saturdays from Zurich to Luton. No body from Easyjet can tell me why they have stopped the fights as they were always full.

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07 January 2018 09:01:00 Kat

Does anyone know what was wrong person who "stuck" in a plane on 6th Jan from Luton to Inverness around 10.45 am?

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30 December 2017 02:12:00 Guest

Hi All, Need some advice, My easy jet flight was cancelled because a BMI plane came off the runway at bristol airport. all flights were cancelled until they revered plane due to the christmas period i was unable to book another flight. I was flying to Rome and the hotel i booked were unable to offer me a refund so lost out. Can i claim this back through easy jet? TIA Chris

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04 December 2017 09:12:00 Gary kidd

I'm sitting on yet another delayed easy jet flight the staff the pilot have totally lied to me engineering problem but still let us get on board. We got free water what a joke this company is, if I performed as badly as this company I'd be sacked in a day They really just lie there way out of any situation

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03 December 2017 01:12:00 Guest

Guest : I've been trying for a couple of weeks to book a flight to and from Malaga, but keep getting a message to say that 'We're very sorry but something has gone wrong. Please try again or get in contact with us if this issue continues to occur.' But I can't ring them because I can't ever get through. i have been trying to book my seats for next weekend but each time I enter payments details I get 'Sorry we are currently unable to obtain payment authorisation from your bank due to a general service issues affecting all customers. No booking has been made and your card will not be charged. Please retry again or come back later if the problem persists.'

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27 November 2017 03:11:00 Icarus

I discovered Easyjet had cancelled a reservation (long in advance of the flight) - by finding a credit card refund on my statement. I called up Customer Services - obviously no reply - so did a live chat, Eventually chiselled out of the girl that there was some "security issue" with the credit card, but she was allowed to tell me no more. This was an odd sort of security issue with the card, obviously, as they'd successfully taken the money off the credit card, and then successfully credited it back a bit later. And it's a card that has never had a problem with anybody else. The credit card company said it was unaware of any security issue, and I continue to use the card. On a whim, I checked my only other Easyjet booking. They'd cancelled that too. Without telling me. So I wrote a email to customer services seeking an explanation. After a month they emailed back with some requests for routine information - all of which was already in my email. So were they stalling or just stupid ? I pointed out where to find all the info they wanted was in the original email. Silence for another month. And today they're back with another pile of routine questions, all of which are totally irrelevant. So it has to be stalling. But what are they up to ? They can't seriously think theres a security problem with the card, because the credit card company disagrees with them. And even if they really did think that they've got several months to arrange for Plod to be waiting for me at check in. I saw suggestions elsewhere that might be a scam to make me buy a cash ticket at a huge price when I turn up at the airport and find I have no booking - but it's not worth the effort to make themselves a hundred quid or so. And why are they so reluctant to produce an answer to what they're doing ? All very mysterious. Irritating too. How to win friends etc.

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09 November 2017 01:11:00 Shelley

Anyone who was on cancelled Easyjet flight from Venice number EZY807 at 21.50 to Gatwick - DON'T LISTEN WHEN EASYJET TELL YOU THAT YOU CAN'T CLAIM YOUR COMPENSATION AS IT WAS CANCELLED DUE TO AIR TRAFFIC CONTROL!!! They LIE!!! Escalate it to CEDR because I have just successfully claimed back £440 (£220 each for 2 of us). At Venice airport I was told by a member of Easyjet staff that it was cancelled due to lack of staff rest. When I got back and tried to claim Easyjet said different (as above). I escalated it, at the risk of having to pay £25 if it wasn't successful, and thankfully it was found in my favour. They blatantly lie about the reason to try and avoid paying compensation to people. DON'T BELIEVE THEM. It shouldn't be allowed and should be against the law.

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04 November 2017 09:11:00 Guest

Logged a claim following no flight from Ibiza due to French air traffic control strikes . Had to stay until 18 Oct for free flight transfer from original. Logged claim for hotel and spoken to all sorts of staff. Nothing..no idea if they will pay or when. Cost us a fortune for 8 extra nights and taxis at 12.30 p.m

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01 November 2017 06:11:00 sean collins

Just spent 35 minutes on the phone to Easyjet customer service line, without reply. Was told that lines were busy and I could be on the phone for up to 20ins. A lie. And all to have a simple query answered before the 24 hour free cancellation clause on my booking ran out. Have always found the airline ok up to now and have never had cause to complain but found this very frustrating. I think their customer service department needs to be staffed to meet the demand of the customers.. automated answers are no substitute.

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18 October 2017 10:10:00 Claus Fisker

I have travelled Easy Jet and arrived at my final destination in Copenhagen traveling from Santiago de Campostella over 1 stop at at London Gatwick. Two pieces of luggage was chekked in at Santiago and non of them arrived with me at Copenhagen. Luggage handling in Copenhagen tells me and others in the same situation that we should have had claimed the luggage in Gatwick and chekked it in again at Gatwick for Copenhagen !!! Therefore luggage handling in Copenhagen could not issue PIR report. Thus i cannot use Easyjet digital platform to report my missing luggage - no PIR number - and the phone numbers seem not to respond.Has anybody experienced the same and or have a suggestion of "what to do ". Thanks in advance for any helpful guidance. BR Claus

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17 October 2017 12:10:00 Guest

Rob Keltie : I am trying to fill in the easyJet claim form on line to claim for a cancelled flight from Malaga to Glasgow on 10th Oct 2017. I upload the receipt as required but then the form will not let me complete even though all the fields are filled in. It keeps saying that at least 1 expense must be entered. It has been. Any ideas? Rob - I came across this tonight - are you not able to use the 'add' button? I was using IE10 and the 'Add' button never became active. I switched to Safari and it worked fine. Probably a little ruse by EJ on IE10 to slow down the current deluge!

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15 October 2017 03:10:00 Rob Keltie

I am trying to fill in the easyJet claim form on line to claim for a cancelled flight from Malaga to Glasgow on 10th Oct 2017. I upload the receipt as required but then the form will not let me complete even though all the fields are filled in. It keeps saying that at least 1 expense must be entered. It has been. Any ideas?

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03 October 2017 04:10:00 Exeter

Our flight from Bristol to Prague on 23.07.2017 was cancelled. It was the only flight cancelled on the departures board and we were told categorically by EasyJet staff at the time that the reason for the delay was due to pilot illness and an inability to find another pilot. We were given the EasyJet compensation leaflets. The next available flight was on the following Thursday - totally disrupting our plans and our commitments- so we chose to cancel and had our costs promptly refunded. However once I had put in my request for compensation for expenses incurred due to the cancellation by EasyJet - car parking, travel and hotel costs - I received a response claiming an ATC in Italy had caused the cancellation and therefore it was out of EasyJet's control and they do not have to pay compensation. I responded to EasyJet asking for details of the ATC and asking why we had been lied to/misinformed by EasyJet staff on the day when an ATC would surely have explained the situation at the airport. I am still waiting for an explanation and clarification from EasyJet. Has anyone else on this flight had any answers?

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26 September 2017 10:09:00 Guest

Does anybody know where I can find information about the auto bag dr op procedures, I am trying to find out how long before my flight can I deposit my bags at the bag drop area in Gatwick airport?

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04 September 2017 10:09:00 Guest

Easyjet a feckin joke ....been and still waiting for my compensation 4 weeks now...after twice being told yes ur money will be in ur account within 7 to 14 days..and now just got of the phone and been told it's now going to be in account by the 22nd of Sept. ..ummmm 8 weeks I'm currently suffering with lung cancer and do not need this stress give me my bloody money and stop fobbing me off with ur bulls * . .easyjet ur a joke

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24 August 2017 05:08:00 Guest

Trying to check in but check in system won't accept any of my credit/debit cards - and they're all fine! Really annoying and wasting so much time...

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22 August 2017 06:08:00 EasyJetPlus Card Holder (but without the card)

My second year with EasyJetPlus. And i must admit i am seriously considering not renewing. I have been waiting almost 5 months for my renewed EasyJetPlus card..! I have called twice and emailed 3 times. Every time I get the "its not out fault its our suppliers but it will be sent out to you immediatly and you will receive it within 7-10 days. ABSOLUTE RUBBISH. LO AND BEHOLD IT NEVER ARRIVES. Due to this I have problems accessing fast track security etc etc - simply not good enough. AND ALL THIS FOR A MORE EXPENSIVE SERVICE..??? It's called "THEFT". Shame on you EASYJET. Appalling Service.

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16 August 2017 12:08:00 Philippa Becket

This is our third year with easyJet plus . Huge increase in cost and now card invalid on our bookings . The Customer Services were useless having promised to call back just sent an email promising a resolution in 7-10 days . In mean time we are meant to pay agin for seats and claim money back !! I have about 10 flights I need to book so feel very * !!

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14 August 2017 12:08:00 Guest

Pat Powell : I paid for two Easyjet Plus cards on 29th May and received confirmation that these would be available within 30 days max. I have still not received the cards to date, although my account was debited on May 29th. Although most benefits can be accessed via the website, fast tract security cannot. So I've paid for a service I cannot use. Has anyone else experienced this problem. Have contacted customer services on several occasions now by phone and email without a satisfactory outcome. Yes, I purchased an easyjet card plus for my boss in May and although the money was debited, no card has come. I have phoned Easyjet on 3 separate occasions, been given 3 separate excuses, but still no card. Anyone got another number I can phone. My boss has not been able to use any of the benefits and it is very frustrating.

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09 August 2017 05:08:00 Pat Powell

I paid for two Easyjet Plus cards on 29th May and received confirmation that these would be available within 30 days max. I have still not received the cards to date, although my account was debited on May 29th. Although most benefits can be accessed via the website, fast tract security cannot. So I've paid for a service I cannot use. Has anyone else experienced this problem. Have contacted customer services on several occasions now by phone and email without a satisfactory outcome.

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24 July 2017 06:07:00 Guest

Reading through the posts on this thread only leads to conclude what I already know....Easyjet are and always will be a * airline. They dont give a hoot about passengers, are almost always late and, its never their fault. In fact...there is a very good chance that you will be told several different reasons for a delay. One of their supervisors at edinburgh airport...middle aged blonde (you know who you are) is a complete nasty * who barks at her staff and passengers alike. I abhor flying with easyjet but it is the company that books the flights mot me.

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19 July 2017 01:07:00 Mark Wolgin

Letter sent to Easy Jet (no response from them) July 9, 2017 I feel I was treated inappropriately during travel on July 2 from Barcelona to Paris. When we checked in (got our boarding passes with the assistance of one of your agents), my girlfriend and I were both carrying a small backpack and our carry on luggage. I even asked if we could carry on and were told we could. When we started the boarding process, we were told by the gate agent that we could bring only one bag. We both put our backpacks into the carry on luggage. For some reason, the gate agent let my girlfriend carry her luggage on, but decided mine was too big (they were the same size) and then charged me 60 euros (about $70) to check my luggage. He even said they have to "penalize" people who bring luggage to the gait that is too big. On the plane, since the size of my girlfriend's luggage and mine were both the same, I could see that my luggage clearly would have fit in the overhead compartment. I feel like in life, we don't get to choose when to learn lessons. I probably should be thanking you for the lessons I learned on July 2. Here is what I learned: --Easyjet markets itself as a low cost airline, but apparently needs to earn whatever additional fee income it can, even if it involves deceptive practices. --we should not have believed the agent we asked about our carry on baggage as we were getting our boarding passes, --the decision to not allow me to carry on my luggage was arbitrary, and --the check in charge for the luggage was exorbitant. The way I was treated was both unacceptable and inappropriate. You may have won the ability to charge me for that luggage, but you have lost the option for my future business. Mark Wolgin

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18 July 2017 12:07:00 EJ is heartache

I've been trying to book online for 4 days now and like many of you get to the payment page and enter details and then gives me an error. Called them up several times all give me different stories. Any help?

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12 July 2017 02:07:00 Guest

WELL DONE EasyJet on their 'new' website. I have just looked for a flight this year (2017) and found that if they don't fly a particular route you've looked for, they immediately offer a list, in the same window, of flight routes from each of the airports you've entered. It saves hours of going backwards and forwards. Thank you EasyJet.

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21 June 2017 02:06:00 Guest

Plane was 'rescheduled' due to bad weather on isle of man. Fair enough. No Easy jet rep, no accommodation or taxi help?? New flight number the next day (june 1st) at 1100, plane left at 1700... Sent claim to Easyjet and it was rejected. Tried to send expenses incurred, the site won't accept the attachment! Super poor. Less on marketing and a bit of customer service? Truly shambolic. Its geared up to make you forget about it. I won't. There are 4 of us and we just want reasonable expenses reimbursed. We all lost a days money let alone the time spent on correspondence. Will avoid at all costs going forward. Run by kids that act like just that. Shame.

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15 June 2017 08:06:00 Guest

Every time I try to log into manage my booking it says ref no not valid. They've taken our deposit so I'm sure it's valid ?

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13 June 2017 02:06:00 Guest

We were due to fly from Gatwick to Edinburgh on EZY811 on 28 May 2017 at 20:55. As seems to be their style, from the posts below, they cancelled the flight about an hour before it was due - no easyJet staff to be seen, Airport staff advised that we could claim compensation online and basically just left us to it. They said we would only be able to get a flight 2 days later as it was a bank holiday the following day. When we tried to claim compensation, and as with the person who posted recently about their flight to Zurich, they told us the cancellation was due to Air Traffic Control restrictions. We have sent them a response asking for further information about this, but have not had a reply for over a week. Would really appreciate advice, or if anyone else is trying to claim for the same flight. Thank you! Amanda.

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05 June 2017 06:06:00 anne bonass

Was booked on Flight No. EZY 8117 to Zurich on 26th May 18.35 and the flight cancelled. We were waiting in the departure lounge ready to board only to be told by the Easyjet representative that is was cancelled due to no crew. We are now trying to get compensation and Easyjet now say it was not their fault and it was due to Air Traffic Control. Which is a lie. Was anybody else witness to the "no crew" statement.

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05 June 2017 03:06:00 Guest

I have a problem that i add my easyjet card number and get the tick that it is recognised but it still charges my card (I was booking for myself as easyjet plus member and my husband is not). They refuse to answer questions they refuse to reimburse seat allocation. Seem it is all their way none mine

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31 May 2017 07:05:00 Guest

tried several times now to book a flight but keep getting kicked back to the start page - got as far as the optional extras page too! :@ what is wrong and why did easyjet wreck a very efficient site?

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30 May 2017 12:05:00 Jane

Is anyone having problems logging in to easyjet plus membership account? I keep getting the message that my member ID and code are not registered in the system.

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25 May 2017 07:05:00 John

If anyone had their flight with easyJet, or with any other airline, disrupted (delayed, cancelled, denied boarding, missed connection), then you may be entitled to receive compensation over £500. To claim compensation from the airline, please fill in this online form here: flight-rights.co.uk

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23 May 2017 04:05:00 Jane Clark

I have been trying for over a week to book flights and still the same old problem regarding payment. For crying out loud please sort it. EasyJet you are not making it easy at all!!!!!!!!

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23 May 2017 02:05:00 Guest

Impossible to book a flight for a week now! Really frustrating and when you call customer service they say they know about the problem, they have escalated the issue to the IT department but there's nothing else they can do.

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21 May 2017 12:05:00 Guest

Guest : It is imposible to book through the web page. Is there a virus in the server? PS: Unreadable CAPTCHAS: 8 fails

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