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10 January 2018 Guest
Icarus : I discovered Easyjet had cancelled a reservation (long in advance of the flight) - by finding a credit card refund on my statement. I called up Customer Services - obviously no reply - so did a live chat, Eventually chiselled out of the girl that there was some "security issue" with the credit card, but she was allowed to tell me no more. This was an odd sort of security issue with the card, obviously, as they'd successfully taken the money off the credit card, and then successfully credited it back a bit later. And it's a card that has never had a problem with anybody else. The credit card company said it was unaware of any security issue, and I continue to use the card. On a whim, I checked my only other Easyjet booking. They'd cancelled that too. Without telling me. So I wrote a email to customer services seeking an explanation. After a month they emailed back with some requests for routine information - all of which was already in my email. So were they stalling or just stupid ? I pointed out where to find all the info they wanted was in the original email. Silence for another month. And today they're back with another pile of routine questions, all of which are totally irrelevant. So it has to be stalling. But what are they up to ? They can't seriously think theres a security problem with the card, because the credit card company disagrees with them. And even if they really did think that they've got several months to arrange for Plod to be waiting for me at check in. I saw suggestions elsewhere that might be a scam to make me buy a cash ticket at a huge price when I turn up at the airport and find I have no booking - but it's not worth the effort to make themselves a hundred quid or so. And why are they so reluctant to produce an answer to what they're doing ? All very mysterious. Irritating too. How to win friends etc. Same thing happened to me very recently. Booking successful and paid for only to log back in and find that the booking details have disappeared and the flight has been cancelled. On speaking to the customer services the reason given was "technical issue" and that "no further comment" would be provided. I was advised to "go to the airport and buy the ticket in cash". Initially I accepted the explanation, so tried to use a different card and the same thing happened again. This time within 45 minutes of getting my confirmation email the booking had been cancelled. No doubt they would give the same kind of reason and advice again. It would seem that there is some kind of strategy of denying passengers a booking so they are forced to go and buy a ticket on the day in cash at probably double the price of the original ticket. Always thought that easyjet were amongst the more ethical of the low cost airlines but based on this experience and given it has happened to someone else also very recently, it would appear this is a scam that is applied for reasons known to themselves. The fact they won't comment on why flights are cancelled in this way is extremely shifty and pathetic and the people employed in the customer services who are not able to comment on it are either in on it or totally inept. I WILL NOT BOOK WITH THESE COWBOYS EVER AGAIN.
09 January 2018 Guest
Can anyone help. I have been using easyjet from Zurich to Luton most Fridays afternoons for over five years and now I find that they are not flying from April 2018 on Fridays and Saturdays from Zurich to Luton. No body from Easyjet can tell me why they have stopped the fights as they were always full.
07 January 2018 Kat
Does anyone know what was wrong person who "stuck" in a plane on 6th Jan from Luton to Inverness around 10.45 am?
30 December 2017 Guest
Hi All, Need some advice, My easy jet flight was cancelled because a BMI plane came off the runway at bristol airport. all flights were cancelled until they revered plane due to the christmas period i was unable to book another flight. I was flying to Rome and the hotel i booked were unable to offer me a refund so lost out. Can i claim this back through easy jet? TIA Chris
04 December 2017 Gary kidd
I'm sitting on yet another delayed easy jet flight the staff the pilot have totally lied to me engineering problem but still let us get on board. We got free water what a joke this company is, if I performed as badly as this company I'd be sacked in a day They really just lie there way out of any situation
03 December 2017 Guest
Guest : I've been trying for a couple of weeks to book a flight to and from Malaga, but keep getting a message to say that 'We're very sorry but something has gone wrong. Please try again or get in contact with us if this issue continues to occur.' But I can't ring them because I can't ever get through. i have been trying to book my seats for next weekend but each time I enter payments details I get 'Sorry we are currently unable to obtain payment authorisation from your bank due to a general service issues affecting all customers. No booking has been made and your card will not be charged. Please retry again or come back later if the problem persists.'
27 November 2017 Icarus
I discovered Easyjet had cancelled a reservation (long in advance of the flight) - by finding a credit card refund on my statement. I called up Customer Services - obviously no reply - so did a live chat, Eventually chiselled out of the girl that there was some "security issue" with the credit card, but she was allowed to tell me no more. This was an odd sort of security issue with the card, obviously, as they'd successfully taken the money off the credit card, and then successfully credited it back a bit later. And it's a card that has never had a problem with anybody else. The credit card company said it was unaware of any security issue, and I continue to use the card. On a whim, I checked my only other Easyjet booking. They'd cancelled that too. Without telling me. So I wrote a email to customer services seeking an explanation. After a month they emailed back with some requests for routine information - all of which was already in my email. So were they stalling or just stupid ? I pointed out where to find all the info they wanted was in the original email. Silence for another month. And today they're back with another pile of routine questions, all of which are totally irrelevant. So it has to be stalling. But what are they up to ? They can't seriously think theres a security problem with the card, because the credit card company disagrees with them. And even if they really did think that they've got several months to arrange for Plod to be waiting for me at check in. I saw suggestions elsewhere that might be a scam to make me buy a cash ticket at a huge price when I turn up at the airport and find I have no booking - but it's not worth the effort to make themselves a hundred quid or so. And why are they so reluctant to produce an answer to what they're doing ? All very mysterious. Irritating too. How to win friends etc.
09 November 2017 Shelley
Anyone who was on cancelled Easyjet flight from Venice number EZY807 at 21.50 to Gatwick - DON'T LISTEN WHEN EASYJET TELL YOU THAT YOU CAN'T CLAIM YOUR COMPENSATION AS IT WAS CANCELLED DUE TO AIR TRAFFIC CONTROL!!! They LIE!!! Escalate it to CEDR because I have just successfully claimed back £440 (£220 each for 2 of us). At Venice airport I was told by a member of Easyjet staff that it was cancelled due to lack of staff rest. When I got back and tried to claim Easyjet said different (as above). I escalated it, at the risk of having to pay £25 if it wasn't successful, and thankfully it was found in my favour. They blatantly lie about the reason to try and avoid paying compensation to people. DON'T BELIEVE THEM. It shouldn't be allowed and should be against the law.
04 November 2017 Guest
Logged a claim following no flight from Ibiza due to French air traffic control strikes . Had to stay until 18 Oct for free flight transfer from original. Logged claim for hotel and spoken to all sorts of staff. Nothing..no idea if they will pay or when. Cost us a fortune for 8 extra nights and taxis at 12.30 p.m
01 November 2017 sean collins
Just spent 35 minutes on the phone to Easyjet customer service line, without reply. Was told that lines were busy and I could be on the phone for up to 20ins. A lie. And all to have a simple query answered before the 24 hour free cancellation clause on my booking ran out. Have always found the airline ok up to now and have never had cause to complain but found this very frustrating. I think their customer service department needs to be staffed to meet the demand of the customers.. automated answers are no substitute.
18 October 2017 Claus Fisker
I have travelled Easy Jet and arrived at my final destination in Copenhagen traveling from Santiago de Campostella over 1 stop at at London Gatwick. Two pieces of luggage was chekked in at Santiago and non of them arrived with me at Copenhagen. Luggage handling in Copenhagen tells me and others in the same situation that we should have had claimed the luggage in Gatwick and chekked it in again at Gatwick for Copenhagen !!! Therefore luggage handling in Copenhagen could not issue PIR report. Thus i cannot use Easyjet digital platform to report my missing luggage - no PIR number - and the phone numbers seem not to respond.Has anybody experienced the same and or have a suggestion of "what to do ". Thanks in advance for any helpful guidance. BR Claus
17 October 2017 Guest
Rob Keltie : I am trying to fill in the easyJet claim form on line to claim for a cancelled flight from Malaga to Glasgow on 10th Oct 2017. I upload the receipt as required but then the form will not let me complete even though all the fields are filled in. It keeps saying that at least 1 expense must be entered. It has been. Any ideas? Rob - I came across this tonight - are you not able to use the 'add' button? I was using IE10 and the 'Add' button never became active. I switched to Safari and it worked fine. Probably a little ruse by EJ on IE10 to slow down the current deluge!
15 October 2017 Rob Keltie
I am trying to fill in the easyJet claim form on line to claim for a cancelled flight from Malaga to Glasgow on 10th Oct 2017. I upload the receipt as required but then the form will not let me complete even though all the fields are filled in. It keeps saying that at least 1 expense must be entered. It has been. Any ideas?
03 October 2017 Siobhan Wright
Our flight from Bristol to Prague on 23.07.2017 was cancelled. It was the only flight cancelled on the departures board and we were told categorically by EasyJet staff at the time that the reason for the delay was due to pilot illness and an inability to find another pilot. We were given the EasyJet compensation leaflets. The next available flight was on the following Thursday - totally disrupting our plans and our commitments- so we chose to cancel and had our costs promptly refunded. However once I had put in my request for compensation for expenses incurred due to the cancellation by EasyJet - car parking, travel and hotel costs - I received a response claiming an ATC in Italy had caused the cancellation and therefore it was out of EasyJet's control and they do not have to pay compensation. I responded to EasyJet asking for details of the ATC and asking why we had been lied to/misinformed by EasyJet staff on the day when an ATC would surely have explained the situation at the airport. I am still waiting for an explanation and clarification from EasyJet. Has anyone else on this flight had any answers?
26 September 2017 Guest
Does anybody know where I can find information about the auto bag dr op procedures, I am trying to find out how long before my flight can I deposit my bags at the bag drop area in Gatwick airport?
04 September 2017 Guest
Easyjet a feckin joke ....been and still waiting for my compensation 4 weeks now...after twice being told yes ur money will be in ur account within 7 to 14 days..and now just got of the phone and been told it's now going to be in account by the 22nd of Sept. ..ummmm 8 weeks I'm currently suffering with lung cancer and do not need this stress give me my bloody money and stop fobbing me off with ur bulls * . .easyjet ur a joke
24 August 2017 Guest
Trying to check in but check in system won't accept any of my credit/debit cards - and they're all fine! Really annoying and wasting so much time...
22 August 2017 EasyJetPlus Card Holder (but without the card)
My second year with EasyJetPlus. And i must admit i am seriously considering not renewing. I have been waiting almost 5 months for my renewed EasyJetPlus card..! I have called twice and emailed 3 times. Every time I get the "its not out fault its our suppliers but it will be sent out to you immediatly and you will receive it within 7-10 days. ABSOLUTE RUBBISH. LO AND BEHOLD IT NEVER ARRIVES. Due to this I have problems accessing fast track security etc etc - simply not good enough. AND ALL THIS FOR A MORE EXPENSIVE SERVICE..??? It's called "THEFT". Shame on you EASYJET. Appalling Service.
16 August 2017 Philippa Becket
This is our third year with easyJet plus . Huge increase in cost and now card invalid on our bookings . The Customer Services were useless having promised to call back just sent an email promising a resolution in 7-10 days . In mean time we are meant to pay agin for seats and claim money back !! I have about 10 flights I need to book so feel very * !!
14 August 2017 Guest
Pat Powell : I paid for two Easyjet Plus cards on 29th May and received confirmation that these would be available within 30 days max. I have still not received the cards to date, although my account was debited on May 29th. Although most benefits can be accessed via the website, fast tract security cannot. So I've paid for a service I cannot use. Has anyone else experienced this problem. Have contacted customer services on several occasions now by phone and email without a satisfactory outcome. Yes, I purchased an easyjet card plus for my boss in May and although the money was debited, no card has come. I have phoned Easyjet on 3 separate occasions, been given 3 separate excuses, but still no card. Anyone got another number I can phone. My boss has not been able to use any of the benefits and it is very frustrating.
09 August 2017 Pat Powell
I paid for two Easyjet Plus cards on 29th May and received confirmation that these would be available within 30 days max. I have still not received the cards to date, although my account was debited on May 29th. Although most benefits can be accessed via the website, fast tract security cannot. So I've paid for a service I cannot use. Has anyone else experienced this problem. Have contacted customer services on several occasions now by phone and email without a satisfactory outcome.
24 July 2017 Guest
Reading through the posts on this thread only leads to conclude what I already know....Easyjet are and always will be a * airline. They dont give a hoot about passengers, are almost always late and, its never their fault. In fact...there is a very good chance that you will be told several different reasons for a delay. One of their supervisors at edinburgh airport...middle aged blonde (you know who you are) is a complete nasty * who barks at her staff and passengers alike. I abhor flying with easyjet but it is the company that books the flights mot me.
19 July 2017 Mark Wolgin
Letter sent to Easy Jet (no response from them) July 9, 2017 I feel I was treated inappropriately during travel on July 2 from Barcelona to Paris. When we checked in (got our boarding passes with the assistance of one of your agents), my girlfriend and I were both carrying a small backpack and our carry on luggage. I even asked if we could carry on and were told we could. When we started the boarding process, we were told by the gate agent that we could bring only one bag. We both put our backpacks into the carry on luggage. For some reason, the gate agent let my girlfriend carry her luggage on, but decided mine was too big (they were the same size) and then charged me 60 euros (about $70) to check my luggage. He even said they have to "penalize" people who bring luggage to the gait that is too big. On the plane, since the size of my girlfriend's luggage and mine were both the same, I could see that my luggage clearly would have fit in the overhead compartment. I feel like in life, we don't get to choose when to learn lessons. I probably should be thanking you for the lessons I learned on July 2. Here is what I learned: --Easyjet markets itself as a low cost airline, but apparently needs to earn whatever additional fee income it can, even if it involves deceptive practices. --we should not have believed the agent we asked about our carry on baggage as we were getting our boarding passes, --the decision to not allow me to carry on my luggage was arbitrary, and --the check in charge for the luggage was exorbitant. The way I was treated was both unacceptable and inappropriate. You may have won the ability to charge me for that luggage, but you have lost the option for my future business. Mark Wolgin
18 July 2017 EJ is heartache
I've been trying to book online for 4 days now and like many of you get to the payment page and enter details and then gives me an error. Called them up several times all give me different stories. Any help?
12 July 2017 Guest
WELL DONE EasyJet on their 'new' website. I have just looked for a flight this year (2017) and found that if they don't fly a particular route you've looked for, they immediately offer a list, in the same window, of flight routes from each of the airports you've entered. It saves hours of going backwards and forwards. Thank you EasyJet.
21 June 2017 Guest
Plane was 'rescheduled' due to bad weather on isle of man. Fair enough. No Easy jet rep, no accommodation or taxi help?? New flight number the next day (june 1st) at 1100, plane left at 1700... Sent claim to Easyjet and it was rejected. Tried to send expenses incurred, the site won't accept the attachment! Super poor. Less on marketing and a bit of customer service? Truly shambolic. Its geared up to make you forget about it. I won't. There are 4 of us and we just want reasonable expenses reimbursed. We all lost a days money let alone the time spent on correspondence. Will avoid at all costs going forward. Run by kids that act like just that. Shame.
15 June 2017 Guest
Every time I try to log into manage my booking it says ref no not valid. They've taken our deposit so I'm sure it's valid ?
13 June 2017 Guest
We were due to fly from Gatwick to Edinburgh on EZY811 on 28 May 2017 at 20:55. As seems to be their style, from the posts below, they cancelled the flight about an hour before it was due - no easyJet staff to be seen, Airport staff advised that we could claim compensation online and basically just left us to it. They said we would only be able to get a flight 2 days later as it was a bank holiday the following day. When we tried to claim compensation, and as with the person who posted recently about their flight to Zurich, they told us the cancellation was due to Air Traffic Control restrictions. We have sent them a response asking for further information about this, but have not had a reply for over a week. Would really appreciate advice, or if anyone else is trying to claim for the same flight. Thank you! Amanda.
05 June 2017 anne bonass
Was booked on Flight No. EZY 8117 to Zurich on 26th May 18.35 and the flight cancelled. We were waiting in the departure lounge ready to board only to be told by the Easyjet representative that is was cancelled due to no crew. We are now trying to get compensation and Easyjet now say it was not their fault and it was due to Air Traffic Control. Which is a lie. Was anybody else witness to the "no crew" statement.
05 June 2017 Guest
I have a problem that i add my easyjet card number and get the tick that it is recognised but it still charges my card (I was booking for myself as easyjet plus member and my husband is not). They refuse to answer questions they refuse to reimburse seat allocation. Seem it is all their way none mine
31 May 2017 Guest
tried several times now to book a flight but keep getting kicked back to the start page - got as far as the optional extras page too! :@ what is wrong and why did easyjet wreck a very efficient site?
30 May 2017 Jane
Is anyone having problems logging in to easyjet plus membership account? I keep getting the message that my member ID and code are not registered in the system.
25 May 2017 John
If anyone had their flight with easyJet, or with any other airline, disrupted (delayed, cancelled, denied boarding, missed connection), then you may be entitled to receive compensation over £500. To claim compensation from the airline, please fill in this online form here: https://flight-rights.co.uk
23 May 2017 Jane Clark
I have been trying for over a week to book flights and still the same old problem regarding payment. For crying out loud please sort it. EasyJet you are not making it easy at all!!!!!!!!
23 May 2017 Guest
Impossible to book a flight for a week now! Really frustrating and when you call customer service they say they know about the problem, they have escalated the issue to the IT department but there's nothing else they can do.
21 May 2017 Guest
Guest : It is imposible to book through the web page. Is there a virus in the server? PS: Unreadable CAPTCHAS: 8 fails