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EasyJet Discussion

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18 January 2021 02:01:00 Guest

Hi How did they sort this?? Weve been on the phone and found them clueless and very rude and unhelpful. Nuno Afonso : Nuno Afonso : Richard : Anyone had the EJ2cpgtc70fd error code? Tried to change two flights - first one went through ok but second one wouldnt proceed because of an booking overpaid error. Even customer services were unsure of the issue. Hopeless! I'm having the same issue. Tried to change a flight today several times, using different credit card and platforms (laptop & mobile) and always had the same error. Will get in touch with customer service tomorrow on the phone.Problem solved on the phone. They were very kind.

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18 January 2021 01:01:00 Guest

Did you get this sorted?? Were having the same issue with our flights. Richard : Anyone had the EJ2cpgtc70fd error code? Tried to change two flights - first one went through ok but second one wouldnt proceed because of an booking overpaid error. Even customer services were unsure of the issue. Hopeless!

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16 January 2021 12:01:00 Guest

Booked flights in Nov 19 for flights in late July 20 for short trip. I don't save credit card details in my account, nor book seats. Flights hadn't been cancelled, so checked in 5th July, still didn't book seats. Immediately received email regarding check in, but...... I missed on the email that I had been charged on my credit card for the seats I didnt book. Received email stating flights were cancelled next day and refund applied for. Had no option, it was short notice, and only an AtoB/BtoA trip, so I went with Ryanair. They served their purpose! OK, all seems good. I got full cash refund back from Easyjet, including the cost of the seats I didnt book, onto the card I didnt give authorisation for them to use. All is good, until that is, I get my credit card statement, and find there were nearly £1000 in fraudulent transactions on it since the charge for the seats was applied to my card. Yes, its been reported, and yes I've had all the fraudulent transactions recredited to my card. 7 months later, this is still ongoing for me, which I will provide an update on, but given the amount of cancelled flights in 2020, how many others have had something similar happen to them? In particular, getting charged for seats that weren't booked and/or being submitted to card fraud? I know EJ had a data breach late 19 / early 20.

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13 January 2021 02:01:00 William McNabb

Have just had a further flight cancellation notice from EasyJet. Asked for a full cash refund, informed I had to accept a voucher, as the booking was made, using a voucher. The original voucher, was created from a cancellation, that I had paid for, with my hard earned cash !! Never Accept a Voucher - Always ask for a Full Cash Refund

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10 January 2021 01:01:00 Guest

Guest : When will Easyjet release flights for November 2021 ???. Thanks. Already released. Ive got bookings through to January 2022. Although whether they fly is another story

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10 January 2021 12:01:00 Guest

When will Easyjet release flights for November 2021 ???. Thanks.

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09 January 2021 10:01:00 Guest

Are people aware that if you changed flights last year due to covid 19 because you couldn't cancel them and were charged an additional cost for the new flights you may be entitled to a refund of that money if the original flights were changed in any way?

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08 January 2021 09:01:00 Guest

Easy jet have cancelled my june flights and did not give a reason

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04 January 2021 07:01:00 Nuno Afonso

Nuno Afonso : Richard : Anyone had the EJ2cpgtc70fd error code? Tried to change two flights - first one went through ok but second one wouldnt proceed because of an booking overpaid error. Even customer services were unsure of the issue. Hopeless! I'm having the same issue. Tried to change a flight today several times, using different credit card and platforms (laptop & mobile) and always had the same error. Will get in touch with customer service tomorrow on the phone.Problem solved on the phone. They were very kind.

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03 January 2021 09:01:00 Nuno Afonso

Richard : Anyone had the EJ2cpgtc70fd error code? Tried to change two flights - first one went through ok but second one wouldnt proceed because of an booking overpaid error. Even customer services were unsure of the issue. Hopeless! I'm having the same issue. Tried to change a flight today several times, using different credit card and platforms (laptop & mobile) and always had the same error. Will get in touch with customer service tomorrow on the phone.

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02 January 2021 07:01:00 Richard

Anyone had the EJ2cpgtc70fd error code? Tried to change two flights - first one went through ok but second one wouldnt proceed because of an booking overpaid error. Even customer services were unsure of the issue. Hopeless!

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01 January 2021 04:01:00 Annabel Leach

HI. I've just looked at my August 2021 booking from Bristol to Toulouse and have found that they have been cancelled with NO notification to me whatsoever. I booked these flights back in November 2020 and I have no idea when Easyjet actually cancelled them. Does anyone know what is going on with Easyjet?

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29 December 2020 11:12:00 Diane Atkinson

I had my flights cancelled for lanzarote in feb requested voucher. My booking has totally disappeared and I have not recieved. My voucher

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29 December 2020 11:12:00 Cic

I would like to know if I don't redeem a voucher for its full value, will I be refunded the difference in money or will the balance remain in voucher form, or will I forfeit the balance. Ive been trying to get a refund since Easyjet are no longer flying out of Newcastle to the destinations im interested in, and despite a press release stating that if you are unable to use the voucher they will refund the monetary value, they still refuse to do so. Im not sure how to proceed.

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28 December 2020 04:12:00 Guest

I am trying to change flights from 10th January to March. I have been trying to do this for over a week now! Keep gettingEJ2cb02x. Any advice welcomed

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27 December 2020 12:12:00 Guest

Guest : I originally booked flights to Faro, Portugal, but because of Covid changed them to Nice in October. However circumstances changed and due to Covid I changed them again to Nice in March 2021. Easyjet have now stopped flying to international airports and only fly to Belfast and Bristol from Newcastle. I have contacted them twice but both times Easyjet tell me that the flight in March is still showing as live and will go, but they have up to 7 days before the outward flight is due. As Easyjet no longer fly to this destination I assume I could get a refund, but no, I am booked on the flight and will be until March when they will make a decision. Is this legal? What can I do?

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27 December 2020 12:12:00 David Craig

Hi, 2 weeks ago we booked flights to Milan from Edinburgh on the early flight of 9.40 rather than the late flight 20.20 to go to our Sons wedding September 2021. Today, other members of the family have tried to book on the same flight and its not an option, only the late flight. My Son has just gone onto his booking and it states disrupted booking. Mine still states all ok. Anyone else had this problem. We are also booked to go to Nice in April from Newcastle but EasyJet pulled out of Newcastle airport during the summer lockdown but weve not had notifications that the flight is cancelled and on my bookings, its still live. Ive emailed EasyJet on 2 occasions but they wont give me an answer other than read the frequently asked questions page, no help at all. Im afraid Im finished with EasyJet. All the extra bookings we have made in Milan are now going to have be cancelled/changed, ie 1st night in villa, car hire l, other family members down South who have booked to go from London will need to change flights. EasyJet are now worse than Ryanair in my eyes.

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24 December 2020 12:12:00 Bimba

Just want to see what others are doing and hoping for tips.

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20 December 2020 06:12:00 Trish

We are due to fly to Fuerteventura in 2 days time. If the Spanish government ban all flights from the U.K. and we are already in Fuerteventura how will EasyJet get us home?

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19 December 2020 10:12:00 jackie

the goverment have just said im in tier 4 can not travel abroad live in the south east will easy jet refund my flights

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19 December 2020 11:12:00 Naw

Can I travel with my son's scooter?

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15 December 2020 06:12:00 GuestGillian Goldberg

Hi I have 2 return flights from Southend airport one in June and one in August are you definitely cancelling my flights from sen as you dont fly from there anymore how can I get a refund ?

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13 December 2020 11:12:00 Roger

If you are flying to Malaga in May 2021 check your booking. There have changed flight times and bookings, I had no notification, I contacted EasyJet by phone and had my 6.05 am flight home changed. SO BE AWARE

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13 December 2020 10:12:00 Guest

Hello. Im due to go to Egypt at the end of January. Im unable to get a definitive answer on wether Egypt is still against FCO Are EasyJet still flying, against FCO?. Im aware of the PCR to enter and quarantine when back.

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12 December 2020 09:12:00 Guest

Guest : Guest : my easy jet credit has disapeared!! The easyJet account credit will automatically expire if it is not used by the expiry date 12 months from the date of issue (unless you are advised in writing of a different expiry date at the time credit is offered to you). doesnt expire untill August

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11 December 2020 10:12:00 Guest

Guest : my easy jet credit has disapeared!! The easyJet account credit will automatically expire if it is not used by the expiry date 12 months from the date of issue (unless you are advised in writing of a different expiry date at the time credit is offered to you).

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11 December 2020 05:12:00 Guest

my easy jet credit has disapeared!!

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10 December 2020 06:12:00 Guest

Karen : Hi, I had to use a couple of vouchers to cover the cost of a flight which meant I had to make the booking over the phone. I have a Booking Ref No but it is not showing up on my Easyjet Account. Is there any way I can add it to my Easyjet Account so I can get my boarding passes on my phone? If you booked over the phone you will get a booking reference number. Go to easyjet and check in and click add surname and booking reference number and takes you to flights where you can check in flights and print of boarding passes

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10 December 2020 06:12:00 Guest

Guest : I originally booked flights to Faro, Portugal, but because of Covid changed them to Nice in October. However circumstances changed and due to Covid I changed them again to Nice in March 2021. Easyjet have now stopped flying to international airports and only fly to Belfast and Bristol from Newcastle. I have contacted them twice but both times Easyjet tell me that the flight in March is still showing as live and will go, but they have up to 7 days before the outward flight is due. As Easyjet no longer fly to this destination I assume I could get a refund, but no, I am booked on the flight and will be until March when they will make a decision. Is this legal? What can I do? Bristol to Nice route is still active go now Belfast to Nice starts again in April 2021 Newcastle to Nice route might come on again in March/April time. Just wait till they cancel it first and not you

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07 December 2020 09:12:00 Karen

Hi, I had to use a couple of vouchers to cover the cost of a flight which meant I had to make the booking over the phone. I have a Booking Ref No but it is not showing up on my Easyjet Account. Is there any way I can add it to my Easyjet Account so I can get my boarding passes on my phone?

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07 December 2020 12:12:00 Guest

I originally booked flights to Faro, Portugal, but because of Covid changed them to Nice in October. However circumstances changed and due to Covid I changed them again to Nice in March 2021. Easyjet have now stopped flying to international airports and only fly to Belfast and Bristol from Newcastle. I have contacted them twice but both times Easyjet tell me that the flight in March is still showing as live and will go, but they have up to 7 days before the outward flight is due. As Easyjet no longer fly to this destination I assume I could get a refund, but no, I am booked on the flight and will be until March when they will make a decision. Is this legal? What can I do?

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04 December 2020 07:12:00 Guest

Hi Do I require a PCR test certificate to fly with EasyJet from LGW to Gibraltar? Thanks D

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23 November 2020 06:11:00 Guest

Guest : Guest : Guest : Guest : Hello. I booked a 2-way flight with Easyjet for four persons, but now I will have to fly earlier. Is it possible to change the flight just for me? And if not, if I don't show for the flight, is the return leg still valid (I know some companies cancel it but not sure if Easyjet does it). Thanks If you dont show up for outbound the inbound is invalid. You can probably change flights but costs a fortune to change to a later flight www.easyjet.com/en/terms-and-conditions/... What about this that I found in the terms and conditions: If you cancel, miss or do not take your flight, this does not affect the other flights on your Booking. You can claim a full refund of Government Tax (as listed in Fees and Charges) for the flight(s) you do not take. Doesn't that mean I can still take the return leg? A guy posted on here that his inbound got cancelled cos he didnt arrive for outband. Is there a later flight for you to fly

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23 November 2020 05:11:00 Guest

Guest : Guest : Guest : Hello. I booked a 2-way flight with Easyjet for four persons, but now I will have to fly earlier. Is it possible to change the flight just for me? And if not, if I don't show for the flight, is the return leg still valid (I know some companies cancel it but not sure if Easyjet does it). Thanks If you dont show up for outbound the inbound is invalid. You can probably change flights but costs a fortune to change to a later flight www.easyjet.com/en/terms-and-conditions/... What about this that I found in the terms and conditions: If you cancel, miss or do not take your flight, this does not affect the other flights on your Booking. You can claim a full refund of Government Tax (as listed in Fees and Charges) for the flight(s) you do not take. Doesn't that mean I can still take the return leg?

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23 November 2020 12:11:00 Guest

Guest : Guest : Hello. I booked a 2-way flight with Easyjet for four persons, but now I will have to fly earlier. Is it possible to change the flight just for me? And if not, if I don't show for the flight, is the return leg still valid (I know some companies cancel it but not sure if Easyjet does it). Thanks If you dont show up for outbound the inbound is invalid. You can probably change flights but costs a fortune to change to a later flight www.easyjet.com/en/terms-and-conditions/...

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23 November 2020 12:11:00 Guest

Guest : Hello. I booked a 2-way flight with Easyjet for four persons, but now I will have to fly earlier. Is it possible to change the flight just for me? And if not, if I don't show for the flight, is the return leg still valid (I know some companies cancel it but not sure if Easyjet does it). Thanks If you dont show up for outbound the inbound is invalid. You can probably change flights but costs a fortune to change to a later flight

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23 November 2020 01:11:00 Guest

Hello. I booked a 2-way flight with Easyjet for four persons, but now I will have to fly earlier. Is it possible to change the flight just for me? And if not, if I don't show for the flight, is the return leg still valid (I know some companies cancel it but not sure if Easyjet does it). Thanks

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20 November 2020 10:11:00 Guest

Guest : Can you get a refund from easyJet is you have been in contact with someone with covid and have to self isolate for 14 days Guest : Can you get a refund from easyJet is you have been in contact with someone with covid and have to self isolate for 14 days You will get a voucher to spend with easyjet to use within the year, but prices maybe be higher and you have to pay the rest. Or you can wait and see if they cancel it first

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20 November 2020 09:11:00 Guest

Can you get a refund from easyJet is you have been in contact with someone with covid and have to self isolate for 14 days

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20 November 2020 03:11:00 Guest

Guest : I am trying to change Easyjet flights i have booked in March for flights in June. There is an increase in cost of £588 which I am happy to pay but when I try to process the payment on the Manage Booking section of the website all I get is "Transaction failed" with the error code EJ2cpgtc70fd. I have tried three different credit cards all I know work fine. I called Easyjet last night and I was surprised how promptly the phone was answered. However all I got out of the contact centre was try again in the morning but the problem still persists. Is this done on website or the app. Try both and see. I know alot of ppl who tried it but the flight have magically disappeared.

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20 November 2020 12:11:00 Guest

I am trying to change Easyjet flights i have booked in March for flights in June. There is an increase in cost of £588 which I am happy to pay but when I try to process the payment on the Manage Booking section of the website all I get is "Transaction failed" with the error code EJ2cpgtc70fd. I have tried three different credit cards all I know work fine. I called Easyjet last night and I was surprised how promptly the phone was answered. However all I got out of the contact centre was try again in the morning but the problem still persists.

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12 November 2020 04:11:00 Guest

Guest : I have return flights from Edinburgh to Copenhagen booked from 21st Dec, return 4th Jan to spend the holidays with my family. Easyjet has today emailed to cancel. Does anyone know why they've cancelled so far in advance? Looks like they cancelled everything till February. from all UK airports. Other airlines are flying thou but more expensive.

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11 November 2020 10:11:00 Guest

I have return flights from Edinburgh to Copenhagen booked from 21st Dec, return 4th Jan to spend the holidays with my family. Easyjet has today emailed to cancel. Does anyone know why they've cancelled so far in advance?

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10 November 2020 11:11:00 Guest

Guest : How can I change a name on booking, but person taking the place is adult and one being replaced is a child Manage booking but you might have to pay extra www.easyjet.com/en/terms-and-conditions/...

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10 November 2020 10:11:00 Guest

How can I change a name on booking, but person taking the place is adult and one being replaced is a child

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10 November 2020 07:11:00 Robertjup

Hi, here on the forum guys advised a cool Dating site, be sure to register - you will not REGRET it bit.ly/3l7MRDo>bit.ly/3l7MRDo...

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06 November 2020 04:11:00 Guest

Some flights will still fly during lockdown to bring back ppl from holidays from different countries to UK and vice versa.

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06 November 2020 10:11:00 Guest

Guest : After reading other travellers issues decided to keep checking 'Manage Booking" every few days. Sure enough today showing my December flights cancelled. No email from Easyjet to advise of cancellation. Would advise everyone to check "Manage Booking" themselves rather than wait for an email from Easyjet which will probably never arrive. My EasyJet flight to Sharm el Sheikh tomorrow (November 7th) is still showing as 'flying' even though we're now locked down.

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04 November 2020 11:11:00 Guest

Same happened for me. I deleted the app and reinstalled it. All flights then showing ok. Angela S : My flight from Copenhagen to Gatwick and return in January (7-11) has disappeared from my bookings but I have received no information about cancellation. Looking at the flight schedule the flight is no longer there. I will wait a week before attempting to phone...

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03 November 2020 07:11:00 Guest

Easyjet is a joke Cancelled my return flight from Bristol but expected to be on my flight from Faro to Bordeaux then Bordeaux to Bristol ,so refused to refund any money for this outgoing flight,contacted them loads of times been totally ignored, now they say each fight is point to point well pissed.I fly 10 times a year with them didn't make any difference,a total disgrace.

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