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EasyJet Discussion
Myself and husband are flying out to Rhodes on 16th September with easy jet we are well aware on the form we have to fill in 48 hours before and then we receive the code but I'm reading conflicting things is it best we fill out a form individually or do we both go on the same form .
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Hi,i am flying from Edinburgh to Belfast next week is there any covid related paperwork i need to complete, many thanks.
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Guest : Hi I’m due to fly back from Palermo to Gatwick on Monday 24th. But on website there is no flight and I haven’t received a cancellation email. I’m supposedly to be flying out on Thursday after flying over from Belfast. Is it cancelled? I am in a similar position this coming week - flights to/from Naples are no longer showing on website but their Call Centre are saying that my itinerary is still good.
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Hi, wondering if anyone could shed any light , last week booked flights going to Marrakech October 18 and returning October 23rd but now when check on easyJet website it’s showing as no flights available for going and returning. when we queried this they told us flight is fully booked which I find hard to believe as few days prior when I booked there was literally empty seats on plane. I’m 99% convinced these flights won’t be going but don’t understand why they just can’t be honest. on top of that hotel I booked want full payment by next week and can’t risk losing that too if flights don’t go. anyone else in same situation ? Any advice would be greatly appreciated. Many thanks
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Charlotte on the easyJet flight from Marseille to b, did I give you a wrong number? Was looking forward to our conversation classes!
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Keith Flood : Hi I am trying to change flight to other destination which worked for two seats when I try and change the other two it shows that I've overpaid and an error code500043 and will not let me go any further so at present I have seats for going out but cannot get any return seats I also have the same problem. I've been trying to do this on the app daily for several days already and haven't had any luck..
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I have just changed my flight which is for Wednesday 2nd September and return Friday 2nd October to September dates next year because of coronavirus. It cost me £32 for changing so close to departure date but I knew this and was ok about it but I didn't expect to have to pay for the new flights in full on top of the flights already paid for, Terms and conditions state that when changing flights if the new fare is higher in price the extra must be paid but if the fare is less then no credit is given. I was aware of this but I have had to pay the £32 change fee plus the full cost of the new flight. In my eyes this is fraud!!!!
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Easy jet are disgustingly ridiculously… Easy jet are disgustingly ridiculously bad!!! Worst experience I’ve had travelling and trust me I’ve travelled the world with some of the cheapest airlines going. Hopefully you will go bust during these trying times as you really don’t seem to care about your customers experience on your poor excuse of transport!!!! Well done as I had to spend a week without vital medication....would really appreciate contact regarding the issue as can’t seem to get any joy through the proper channels thanks Very unhappy traveller
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I don't have a printer. Do EasyJet provide a copy of the COVID self-declaration form for Italy (either at the check-in desk or on board the flight before you land)?
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Easyjet cancelled my outbound flight to Ibiza on 14th September but not the return on 19th September......how do they expect me to return from there if I can't travel to it in the first place? It's bizarre. I applied for a refund for the cancelled outbound flight using their online form linked in the cancellation email but nowhere on this form was I able to query the flight that was still running. I got a confirmation email from them for the refund application. I tried to ring them about the ridiculous situation regarding the still running inbound flight. Not too surprised that I couldn't get through on the advertised customer service number. My options were to wait and see if they cancelled that flight (risky), change the flight for free up to 14 days before departure date (same flight in a year's time is stupid expensive..... surprise surprise) or lose the money. Was really * about the whole situation, same as other people posting on the forums..... Easyjet trying to hang on to our money. I read an earlier post in this thread from someone who suggested ringing a different (not advertised) customer service number that worked for them. I tried it last week and amazingly got through in under 5 mins to a very helpful and friendly lady who agreed that my situation was daft and asked me what I wanted to do. I asked for a refund on the still running return flight and she said she'd action it straight away, together with the still owed refund for the outbound flight. Whole call lasted 10 mins and she couldn't have been more helpful, I was gobsmacked to say the least. The refund in full for both flights was credited back on my card in 5 days. I suggest those of you in a similar position try this number 03303655030 and speak to Tamara. Good luck
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I am completing a passenger locator form to travel to Greece. The form states to input the first two characters followed by the numbers of the flight. However, the easy jet flight starts EZY. Should I therefore input just EZ?
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Hi all, this relates easyjet flights london luton -olbia return. I am planning to take ~30kg (definitely less than 32kg) of sports equipment luggage which will include two inflatable paddle boards, two paddles, one pump, two life jackets and two snorkeling masks. Questions are: - Am I required to put everything in one bag (40x50x90cm and not exceeding 32kg) in order to be charged once only or am I allowed to bring 2 smaller bags (20x40x90cm each) which total weight will also not exceed 32kg? I just simply want to avoid paying for the sports equipment twice..
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We had our flight from Manchester to Rome cancelled for 21st October and now there are no flights at all until June next year. Anybody now why there is none for so long.
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I have same issue for a holiday to Crete next week. Easy jet claim that the issue applies to all holidays booked for September - and it will resolved by the end of this week. Belinda : I am trying to check in for my holiday but it is saying I have no booking. Yet I have had my itinerary and a booking reference. I am at my wits end Did you sort this, as I am having the same problem
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To get a refund fill in the refund form on easyJet web site. Give your booking reference number and submit it. You will receive a refund for both flights, if they can't take you there or vice versa law states they must refund you for the full amount. I have successfully done this twice this year with the same issue.
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Lorna : Hi Had Nice flight 3/10/20 cancelled however return flight 11/10/20 still active. How do I proceed? would rather have full refund. Kind regards Lorna
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Can anyone help me. I need to find a flight number for a flight that departed from Milan to any London Airport on Friday 21st or Saturday 22nd August 2020 anytime. Can anybody help?
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Hi Had Nice flight 3/10/20 cancelled however return flight 11/10/20 still active. How do I proceed? would rather have full refund. Kind regards Lorna
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Hi I am trying to change flight to other destination which worked for two seats when I try and change the other two it shows that I've overpaid and an error code500043 and will not let me go any further so at present I have seats for going out but cannot get any return seats
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Why were Easyjet selling new 2021 flights from Newcastle in July when they clearly knew they wouldn't be flying very dishonest
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hello!I would like to rebook flights booked in Mallorca. As Spain is a risk area, I have the right to rebook the flights without extra charge, I only pay a difference in the ticket price. Unfortunately this is not possible on your website. All additional fees will be charged anyway, I am already calling all day long.... How can I change the flight without additional costs?please don't just say so on your website...
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Guest : My niece was told this morning that her return flight from Lanzarote had been double booked, she was then told that she had cancelled the flight and asked for a voucher. Easyjet claim she did this on 10th August, while she was on the flight to Lanzarote. It meant that she and her friend had to pay for new flights because of a mistake by Easyjet. Can anyone offer advice on what to do next?Email their CEO. johan.lundgren@easyjet.com. I have always been very supportive of Easyjet but I must say that their customer service during the Covid situation has been abysmal and thats an understatement. They have made all their experienced staff redundant and retained the cheaper option. Even Johans office tend to respond with standard cut and paste letters without reading the complaint properly. But if necessary simply reply each time expressing your dissatisfaction, copying Johan, and in the end he will allocate your complaint to a senior member of his team who will address the real issue.
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anyone booked onEZ4FKFC to hurghada egypy on 5th sept from gatwick, just wondering if the flight will go or not ??
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Guest : Belinda : I am trying to check in for my holiday but it is saying I have no booking. Yet I have had my itinerary and a booking reference. I am at my wits end Did you sort this, as I am having the same problem
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Guest : Belinda : I am trying to check in for my holiday but it is saying I have no booking. Yet I have had my itinerary and a booking reference. I am at my wits end Did you sort this, as I am having the same problem
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Burnham : HI I have a booking, however it has disappeared and when I try to search for my booking it comes up with error? I've been on the phone for over 1hr trying to contact customer service. Anyone have any ideas or had the same issues please Hey did you manage to sort this as know have the same problem...... thanks yvonne
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Belinda : I am trying to check in for my holiday but it is saying I have no booking. Yet I have had my itinerary and a booking reference. I am at my wits end Did you sort this, as I am having the same problem
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My niece was told this morning that her return flight from Lanzarote had been double booked, she was then told that she had cancelled the flight and asked for a voucher. Easyjet claim she did this on 10th August, while she was on the flight to Lanzarote. It meant that she and her friend had to pay for new flights because of a mistake by Easyjet. Can anyone offer advice on what to do next?
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I tried multiple times, on different devices to change my flights online and kept getting error messages telling me I had to phone (EJ2bc90nsx and nc90nsx). Whilst on hold for call centre I found thread below where it says someone had been able to change their flights using the EasyJet App. So still whilst on hold, I tried that and it worked. Sharing in case it helps anyone else and thanks to whoever posted originally.
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Called EasyJet , have now seen Shell Credit bottom of my payments for flights I need to cancel in Sept ( virus!) Do my flights get automatically cancelled as still showing with dates etc , do I get email confirmation or what ? I can’t * another day waiting for phone to answer
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I have the same problem changed outbound but cant change return keep getting error code EJ2cb02x was on the phone to easy jet for 1.20 hours and then they hung up now again im waiting 20 mins again anyone got an idea how to clear this
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danny : due to fly to greece on 8/9/20, but looks like the increase in cv cases will trigger the quarantine rule cant risk 2 weeks quarantine, so want to cancel the flight and perhaps rebook for may 2021 is anyone else having the same problems ? rtegards Danny
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HI I have a booking, however it has disappeared and when I try to search for my booking it comes up with error? I've been on the phone for over 1hr trying to contact customer service. Anyone have any ideas or had the same issues please
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due to fly to greece on 8/9/20, but looks like the increase in cv cases will trigger the quarantine rule cant risk 2 weeks quarantine, so want to cancel the flight and perhaps rebook for may 2021 is anyone else having the same problems ? rtegards Danny
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Guest : Hi I’m due to fly back from Palermo to Gatwick on Monday 24th. But on website there is no flight and I haven’t received a cancellation email. I’m supposedly to be flying out on Thursday after flying over from Belfast. Is it cancelled?
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Hi I’m due to fly back from Palermo to Gatwick on Monday 24th. But on website there is no flight and I haven’t received a cancellation email. I’m supposedly to be flying out on Thursday after flying over from Belfast. Is it cancelled?
Hi, I'm due to fly Bristol to Berlin Schoenefeld on 15 Oct and than back on 19 Oct. I've heard nothing from Easyjet but now my flights no longer show up on their website. Are they cancelled or not? What can I do?
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Hello all, i tried to change my flights between Bordeaux and Londres of the 15/08 and 21/08 since friday evening. I tried to change the two in the same request but i see the code EJ2cb02x each time i haved tried. I success to change the first flight of the 15/08 when i make a resquest for change only this flight. But now i can't change the return flight, i have always the same error. I have to change the flight before 4pm or i will have to pay fees of changement... I spent 1h30 on the phone yesterday but i can't join easyjet. Today i'm on phone since 30 minutes and always nothing... (Sorry for my bad english)
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Ollie, I think I've got a sort of answer. We've just sorted ours as we only had until 4pm today to change or you have to pay to change.. nightmare!. Had to phone up easyjet as they can't process this change online due to the difference in price. That's what that code means. We were wanting to change from end of August to March next year but I guess they've not even priced next years flights so a bit more tricky to process and certainly impossible to complete online. So they changed them over the phone. Good luck.
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I have flights for my family to Palma Majorca on Wednesday, the 19th of August. With the restrictions not opening up for Majorca I would like to get a voucher for these flights. How do I go about this please
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Guest : Guest : Ollie : Hi, keep getting error EJ2cb02x when trying to change easyJet return flight. Outbound was changed no problem. Any advice. Thanks Ollie : Hi, keep getting error EJ2cb02x when trying to change easyJet return flight. Outbound was changed no problem. Any advice. Thanks I'm getting the same code, it changes the flights but then asks for a member account password, which is not the same as the log in and says unavailable to complete booking with that same code. Have you had any luck yet. Live chat down and was on hold on phone for over an hour but gave up. Cheers.
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Guest : Ollie : Hi, keep getting error EJ2cb02x when trying to change easyJet return flight. Outbound was changed no problem. Any advice. Thanks Ollie : Hi, keep getting error EJ2cb02x when trying to change easyJet return flight. Outbound was changed no problem. Any advice. Thanks I'm getting the same code, it changes the flights but then asks for a member account password, which is not the same as the log in and says unavailable to complete booking with that same code. Have you had any luck yet. Live chat down and was on hold on phone for over an hour but gave up. Cheers.
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Ollie : Hi, keep getting error EJ2cb02x when trying to change easyJet return flight. Outbound was changed no problem. Any advice. Thanks Ollie : Hi, keep getting error EJ2cb02x when trying to change easyJet return flight. Outbound was changed no problem. Any advice. Thanks
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Have an Easyjet holiday booked for the first week of September. Tried to check in online over the last two weeks with no success. Called the call centre and was informed that the flight had not been allocated due to system fault! Is this a common? Thanks
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Guest : Flying to Greece can me and my wife be on the same passenger locator form. I would like to know the answer to that question too please, except its me and my 18 year old daughter, thanks.
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ELC : Dario Gravina : Received an email regarding the possibility to re-schedule my flight. Went on line on www.easyjet.com, and the after having tried to re-scehdule: EJ2cb02x code appears. Have tried to contact easyjet on the phone, with no luck. What to do? Within the last hour, and having spent forever waiting on the phone and on someone else's advice, I managed to change the flights on the Easy jet Travel App on my phone straightaway. Good luck Hi, how did you do this? Thanks
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Hi, keep getting error EJ2cb02x when trying to change easyJet return flight. Outbound was changed no problem. Any advice. Thanks
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