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EasyJet Discussion
Hi is anyone else having problems Getting compensation from easyJet for their late cancelled flights? They just seem to be batting back emails which aren’t relevant such as sending me a VAT receipt??! Any suggestions how to move this forwards? Thanks
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Please help,we are due to fly on sunday , we paid for seats together as a family of 2 adults and 3 kids. We have been emailed today to be told we are sat no where near each other on the plane. My kids are 9,12 and 14 . They say i have to raise it with the staff on the aircraft when we get there has anyone else been in this situ and did they put u together ?
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I have purchased an extra 15kg for holiday. Stupid question do I have to take extra case or can I just distribute weight over other 3 cases without going over max weight
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Has anyone travelled with easyJet recently and knows what check in times are like? Specifically, how early can you check in for your flight? We have an airport lounge booked for 3 hours prior to departure so I was wanting to check in before this time to allow time to get through security.
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Our flight has been changed to earlier in the day - we had already booked parking at Gatwick through Easyjet but having awful trouble trying to amend the slot to earlier. Can't do it online - just get an Error 404 message. Have called customer services several times - get different advice each time, none of which has resolved the issue. Any ideas please?
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Hi lovely peeps Hoping someone has encountered a very similar issue as me and might be able to provide some info/insight on how they dealt with the situation I left my cabin luggage on a flight last night at Gatwick airport (at least I think it was on the flight as I didn’t have it with me when I went through customs). Apparently no one (cabin crew or cleaners) has handed my luggage in. If anyone has lost anything on a flight - we’re you able to retrieve it and how long did you have to wait for? Any other similar experience or tips/advice to share would be more than welcome :)
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Easyjet Hell. As a family of 6 our flight home from Naples to London was cancelled 2 days before it was due. The 1st flight we could get was 4 days after our cancelled flight. After many hours of phone calls easyjet told us to book a hotel ourselves and claim the money back. I was somewhat concerned at this as they gave us no idea of what sort of budget we should be looking at and later, when we claimed, would they reject the claim and state that we had booked something too expensive this ending up with us being out of pocket through no fault of our own. After many arguments easyjet agreed to find and book a hotel for us for one night. Asked if they could book us for four nights they said no ,you have to ring back in the morning and book again.After a long can ride and 200 euros out of pocket we arrived at our hotel at which quite a lot of other people from cancelled flights were staying. In fact so many that they opened a hall for us to eat in marked as sky flights. No choice of food. It was a chicken cutlet and some pasta that night and some bottled water that was it. You can't really unpack and settle in because easyje t make you ring them the following morning to see if they will pay for the hotel that night so you don't know if your moving on or staying put. Again you can be on the phone for up to an hour and then they say we will email you with confirmation within 2hours. So you can't really go out in case they say you can't stay here you need to move to another hotel so your pretty much confined to barracks. This has gone on for 3 days and God knows what my phone bill will be now. Yesterday my son was given 5 minutes to pack and leave the room as the hotel stated that we wouldn't be staying here as they have no availability for that night. Booking.com shows plenty of availibillity Over two separate calls both lasting in the region of an hour to easyje t by my wife and myself we were promised we would be advised by email within 2hrs of a new hotel. Nearly 24hrs later and nothing has been done. So we will be packing up and going to sit in The lobby with all our luggage this morning and once again will be spending hours on the phone trying to sort accommodation for a problem not of our making. Quite frankly I think we have been treated appallingly and easyjet have made it so much worse than it needed to be.
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I was just notified by email that my expenses incurred by a flight cancellation were approved. They now want by bank account info but do not specify how I should transmit this info to them. I am in US and calling would be prohibitive. I hesitate to email
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hi looking for anyone who had their Easyjet Birmingham - Edinburgh flight cancelled on Friday 10th June 2022. We were due to fly the day before but our flight was cancelled. We have put a claim in for the train fare we had to pay but EasyJet have responded to say there was a flight the next day. I am pretty sure that it was cancelled as i remember thinking at the time we were glad we got the train. If you can help out with a copy of your cancellation message from EasyJet that would be fantastic. thanks
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We are flying to Dubrovnik on 28 Aug from LGW on an early morning flight. Already checked in but can we drop and check through our hold luggage the night before?
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Dalaman online check in boarding pass not accepted. How are we meant to get our boarding pass from Dalaman to Manchester if i cant even download & print a copy before i leave?
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Hi my flight was cancelled 5 minutes before departure & no alternative available. we were sent home with a refund. Can I claim compensation also?
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Can anyone advise please what to do? We are due to go on holiday on the 7th August. London to Lanzarote We have 6 adults and 2 kids on one booking - on Sunday 7th 4 adults and 2 children will travel and on the 11th August 2 more adults will fly out. We then ALL fly home together on Sunday 21st August to LGW I want to pay for hold luggage one 23kg piece per person but when I try to do this it charges me to take 8 pieces of luggage on all three flights. Which of course I do not want to do. Easyjet help team say they can not change this. And this is the only way we can book luggage. PLEASE HELP!! We want 6 pieces of luggage on the 7th August, 2 pieces of luggage on the 11th and 8 pieces on the 21st - The amount of luggage is the same as the amount of people flying. It really is as simple as that. What should I do?
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Guest : Am I required to wear a mask on all easyJet flights or is it Persnol choice Thanks I'm just back from lanzarote, didn't wear one going or coming back. The easyjet crew didn't have a mask anyway.
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Guest : Steve B : Really upset, shocked at them - Easyjet just cancelled my flight from Belfast to Luton on 26th December - put me on a later flight, this now means I can't make my Easyjet flight from Luton to Faro (booked at the same time) . Easyjet said they would refund my disrupted flight but not my flight from Luton to Faro despite it being completely their choice/fault to cancel the flight to Luton meaning I would miss it.....any advice welcome - Am I being unreasonable ??? I will complain to them, the CAA and anyone else who will listen. A similar thing has happened to me- have you found a solution yet?
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Our flight has been pushed back a day, meaning we have had to buy another nights accommodation. I am unsure if I am entitled to compensation as the flight was changed in advance (I am still yet to go on holiday), but I've already had to pay unexpected costs.
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Hi Just wondering what impact the Easyjet Spanish crew strikes might have on an early flight originating in the UK? We are due to fly to Barcelona on the 16th July at 7am. I am kind of thinking this will be a UK crew, but I may be wrong? Thanks you
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By Guest : I am booked from Bristol to Nice on 19Sep but EZY has changed my booking to 20Sep. Not convenient for me and option 3 is a full refund but I cannot access booking on website - any ideas? Guest : My daughter and boyfriend have booked a holiday with TUI but realised he had put wrong name on form. Easy Jet have charged him £100 to amend name even though he informed them almost immediately
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My daughter and boyfriend have booked a holiday with TUI but realised he had put wrong name on form. Easy Jet have charged him £100 to amend name even though he informed them almost immediately
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Guest : I am booked from Bristol to Nice on 19Sep but EZY has changed my booking to 20Sep. Not convenient for me and option 3 is a full refund but I cannot access booking on website - any ideas? - Finally cracked it after 2 hours
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I am booked from Bristol to Nice on 19Sep but EZY has changed my booking to 20Sep. Not convenient for me and option 3 is a full refund but I cannot access booking on website - any ideas?
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Hi if you pay for a large cabin bag can you take the smaller under the seat bag on board too x
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I am travelling to Portugal tomorrow and I haven’t been asked for my covid pass at the point of online check in, anyone know when you need to show this? Thanks
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Read reviews on other forums…..this airline does not care once they have got your money….maybe you should go on tv and shame them.
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Steve B : Really upset, shocked at them - Easyjet just cancelled my flight from Belfast to Luton on 26th December - put me on a later flight, this now means I can't make my Easyjet flight from Luton to Faro (booked at the same time) . Easyjet said they would refund my disrupted flight but not my flight from Luton to Faro despite it being completely their choice/fault to cancel the flight to Luton meaning I would miss it.....any advice welcome - Am I being unreasonable ??? I will complain to them, the CAA and anyone else who will listen.
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Going to prevesa from lutonon Thursday 16th seems to be still going what is the chance less than 48 hours before getting cancelled how much notice are they giving at the moment
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My flight to Bari on 15 June was cancelled. Since then, I have received emails from Easyjet about on board catering and turning up early for a mon existent flight.
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We were told about 8 days in advance and allowed to either rebook or refund our flight. Deborah House : Is Easy Jet informing customers in advance that their flight is cancelled? Are they combining flights so full planes are flying
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Hello! You should arrive 2-3 hours before the flight. I’d say be earlier than later to anticipate any delays. The first thing you should do is go to the flight desk (look for the airline you booked with) with your bags, where you can drop off your checked luggage. Note checked luggage is luggage which they take straight away, and goes at the bottom of the plane. Cabin luggage is what you take yourself onto the plane and goes in the overhead cabinets. Here is where you can check-in for your flight (but you should be able to do this online as well really easily!) This will give you a boarding pass, to let you in to the flight. Make sure you have your passport as well! After your luggage is sent off, you can go through to security where they check your bags which go with you on the plane. Make sure you put any liquids in a clear bag and don’t have any above 100ml each! Then you’ll be in the duty free shopping area. Here you need to check the board which has your flight times on it - keep checking until it tells you what gate you need to walk to. Usually you need to be at the gate at least 30 minutes before the flight is - better to be earlier than later! Then after the flight, you need to go through passport control at your final destination. And that’s it, hope that helps! :) Guest : Hello I have never flown alone before and am so nervous...I am only flying from Birmingham to Edinburgh but really confused.... what do I do when I arrive at airport and how long before flight do I need to be there? I paid for a bag drop whatever that is???? If I get there 2 hrs before flight time do I go to the flight desk immediately with my bags or wait to be called somewhere on the boards??? Feel so dumb Guest : Hello I have never flown alone before and am so nervous...I am only flying from Birmingham to Edinburgh but really confused.... what do I do when I arrive at airport and how long before flight do I need to be there? I paid for a bag drop whatever that is???? If I get there 2 hrs before flight time do I go to the flight desk immediately with my bags or wait to be called somewhere on the boards??? Feel so dumb
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I got an email saying Wednesdays flight to Hurghada was cancelled When I went onto their site to try and get s different it state no flights out to Hurghada until August 03/22 We were informed 4 days before we flew which was too late to cancel our accommodation Hope everyone who is due to fly after Wednesday has been informed to enable them to either rebook with a different carrier or cancel the holiday
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Hi, did anyone have a problem with easyjet flight, 8am from Gatwick to Chania airport on 31st May 2022? Particularly with incorrect flight information on notice board
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Anyone had their Easyjet flight to Bulgaria in August cancelled ??? Flight is so far in advance not sure what they are playing at
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Guest : On 26th of may i received email from easyjet saying flight back from lanzarote was cancelled 30min before coach picked us up for airport with no info what to do next so we got on coach arrived at airport nobody from easyjet in sight. Tried manage my booking, phoning almost 1hr 30min to get through then phoneline went dead. Felt abandoned so eventually booked flight with Ryanair for the following evening so had to book accommodation for a night so 4 1/2 hours later arrived at accommodation. Got email from easyjet about an hour later with instructions to make our way to a hotel for the night and they would fly us to Gatwick following day with further transport to get us back to Edinburgh. Wow to little to late and very inconvenient. Put a claim in for expenses REFUSED because they say they sorted accommodation and flight back for us. If they were quicker getting info to customers and we were not alone in sorting alternative arrangements ourselves they have showed a lack of customer care. Wouldn't be surprised if they try and get out paying the standard compensation per person they are legally bound to pay. And by the way they would have paid more for their solution than expenses i claimed Guest : On 26th of may i received email from easyjet saying flight back from lanzarote was cancelled 30min before coach picked us up for airport with no info what to do next so we got on coach arrived at airport nobody from easyjet in sight. Tried manage my booking, phoning almost 1hr 30min to get through then phoneline went dead. Felt abandoned so eventually booked flight with Ryanair for the following evening so had to book accommodation for a night so 4 1/2 hours later arrived at accommodation. Got email from easyjet about an hour later with instructions to make our way to a hotel for the night and they would fly us to Gatwick following day with further transport to get us back to Edinburgh. Wow to little to late and very inconvenient. Put a claim in for expenses REFUSED because they say they sorted accommodation and flight back for us. If they were quicker getting info to customers and we were not alone in sorting alternative arrangements ourselves they have showed a lack of customer care. Wouldn't be surprised if they try and get out paying the standard compensation per person they are legally bound to pay. And by the way they would have paid more for their solution than expenses i claimed we were returning from Greece 24th 25th May 1.40am had a text from easyjet flights was delayed for 2 hours the day before departure. 5 minutes from the airport 75 people on the coach get a text saying flight cancelled. Go to check in station easyjet staff shut up shop and we were told skyairways will sort the problem. I got to the desk and asked next flight to Gatwick please. She replies Friday 23 40 OK I hand her my phone ,30 seconds later she hands it back to me and said all you have to do is check in as normal so i did. All done. My insurance will not payout because I have no proof of being on that flight. Everything from easyjet app dissappear, the boarding pass the whole trip , no record of it. What the hell. This must be a scam . Insurance companies would of been told about all this disruption months ago so they don't have to payout as 30,000 people are stranded all across the scorchio parts of unripe and the cloudy cold UK.
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Hi, were any EasyJet flights today cancelled from London Gatwick to Dubrovnik, especially the 07:05am?
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Guest : Liz Neil : Re my post below I am referring to passport details Ludmila Hamovic 121171883
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Is Easy Jet informing customers in advance that their flight is cancelled? Are they combining flights so full planes are flying
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Did anyone else have their flight cancelled on the 24 may to turkey and what was easyJet’s response
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On 26th of may i received email from easyjet saying flight back from lanzarote was cancelled 30min before coach picked us up for airport with no info what to do next so we got on coach arrived at airport nobody from easyjet in sight. Tried manage my booking, phoning almost 1hr 30min to get through then phoneline went dead. Felt abandoned so eventually booked flight with Ryanair for the following evening so had to book accommodation for a night so 4 1/2 hours later arrived at accommodation. Got email from easyjet about an hour later with instructions to make our way to a hotel for the night and they would fly us to Gatwick following day with further transport to get us back to Edinburgh. Wow to little to late and very inconvenient. Put a claim in for expenses REFUSED because they say they sorted accommodation and flight back for us. If they were quicker getting info to customers and we were not alone in sorting alternative arrangements ourselves they have showed a lack of customer care. Wouldn't be surprised if they try and get out paying the standard compensation per person they are legally bound to pay. And by the way they would have paid more for their solution than expenses i claimed
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