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10 April 2020 07:04:00 Guest

Yes just got through you have just got to keep trying +443303655000 Keep persevering and I was dealt with by lovely lady in South Africa But beware it took many days and much dialling as the do cut you off .

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09 April 2020 11:04:00 Guest

Any body got any email links for refunds they are a joke

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09 April 2020 05:04:00 James smith

Has anyone been paid out from cancellation due to Corana virus

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08 April 2020 05:04:00 Guest

How did you apply for refund? I cant get through on telephone and cant see how to request refund. My flight was due to depart in 6 days! Guest : I applied for a refund after we had to cancel our trip with Easyjet to Krakow on 22/3/20. I have an email from customer services stating that a refund is being processed. I cannot get through to them and how can they process a refund if they don't have my credit card details, or do they keep it on record? any help will be greatly appreciated.

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08 April 2020 04:04:00 Guest

I applied for a refund after we had to cancel our trip with Easyjet to Krakow on 22/3/20. I have an email from customer services stating that a refund is being processed. I cannot get through to them and how can they process a refund if they don't have my credit card details, or do they keep it on record? any help will be greatly appreciated.

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08 April 2020 12:04:00 Sue

I have tried now for a week to get through to easy jet customer service. After unitial message it cuts off. And this is when they open at 8.00 on the dot. They say they are too busy

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08 April 2020 11:04:00 Mary

It was the same message, with weird music playing as I waited for them to answer.

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08 April 2020 11:04:00 Mary

Guest : It was the usual message. Do you get a different message if you are going to get through to someone?

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08 April 2020 10:04:00 Guest

Do you get a different message if you are going to get through to someone?

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07 April 2020 08:04:00 Mary

The number I rang was 0330 365 5000 and it was about 3pm on Sunday, I have received the refund into my bank account this afternoon !!!!! Guest : Mary : I have eventually spoken to Customer Services after a 35 minute wait on the phone. They are going to refund my return flight to Faro on April 27 to my credit card within 3 to 5 days. What was the number you rang and what time of the day?

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07 April 2020 07:04:00 Guest

Sharon : After a 2 hr wait I got thru to 'customer service ' to be told their system was down so couldn't do the refund process. I was to do it online. I said there is nowhere online to do it as It searched for hrs the previous evening. I made her stay on the line while she guided me to the online form. She said once completed I would receive an email confirmation & I would have the refund in 7-10 days. That was 16 days ago no confirmation no refund!! I've just heard on news that Easy jet will run out of money by August and the financial director has been sacked so I would imagine no refunds any time soon if ever. They are a disgrace & even if they survive I will never fly with them again. Sharon : After a 2 hr wait I got thru to 'customer service ' to be told their system was down so couldn't do the refund process. I was to do it online. I said there is nowhere online to do it as It searched for hrs the previous evening. I made her stay on the line while she guided me to the online form. She said once completed I would receive an email confirmation & I would have the refund in 7-10 days. That was 16 days ago no confirmation no refund!! I've just heard on news that Easy jet will run out of money by August and the financial director has been sacked so I would imagine no refunds any time soon if ever. They are a disgrace & even if they survive I will never fly with them again. Their website is like a mobius strip with not way to contact the customer service team for a refund. What a disgraceful airline.

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06 April 2020 04:04:00 Guest

Anyone know of any sneaky numbers to get through to them - at least to join the queue as I cant even get that far! TIA I have tried 03303655001 and 01617749879 which worked for a while but I think they have wised up to them.

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06 April 2020 11:04:00 Sharon

After a 2 hr wait I got thru to 'customer service ' to be told their system was down so couldn't do the refund process. I was to do it online. I said there is nowhere online to do it as It searched for hrs the previous evening. I made her stay on the line while she guided me to the online form. She said once completed I would receive an email confirmation & I would have the refund in 7-10 days. That was 16 days ago no confirmation no refund!! I've just heard on news that Easy jet will run out of money by August and the financial director has been sacked so I would imagine no refunds any time soon if ever. They are a disgrace & even if they survive I will never fly with them again.

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05 April 2020 06:04:00 Guest

Mary : I have eventually spoken to Customer Services after a 35 minute wait on the phone. They are going to refund my return flight to Faro on April 27 to my credit card within 3 to 5 days. What was the number you rang and what time of the day?

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05 April 2020 06:04:00 Marshall

Why if my flight has been cancelled can I not change the booking date to later in the year/next year?

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05 April 2020 06:04:00 Mary

I have eventually spoken to Customer Services after a 35 minute wait on the phone. They are going to refund my return flight to Faro on April 27 to my credit card within 3 to 5 days.

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04 April 2020 12:04:00 Martyn

I want to reset my password on the easyJet app but I receive no email to do so

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03 April 2020 11:04:00 Nick

Listening to Martin Lewis, we don't have to accept vouchers, they are legally obliged to give refunds. First port of call is EasyJet customer support!! we all know thats a * of time, next contact Visa and request a charge back, Visa should give us our money back. Easyjet will lose so many customers in the future due to their poor performance in desperate times. Good luck all!

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02 April 2020 06:04:00 James Fernandes

I have two cancelled flights , to and from destination for two people. I want a refund but have no option of this online, will Easyjet call me for refund? I do not want a voucher. Refund only please

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02 April 2020 05:04:00 Nick

Easy jet have cancelled my outbound flights, I have been trying constantly to get through to their "customer services" just's cuts me off! Has anyone actually got through to them? Why can you do everything else on line bar get a refund? Poor PR for their company, pretty short sighted as once we all get through this people will remember their experience!

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02 April 2020 05:04:00 Guest

My flights have been cancelled. I have no requirement to go at another time and need a refund. Customer service line says to go to manage my booking and then cuts you off. Manage my booking does not have an option to get my refund. What can I do?

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01 April 2020 11:04:00 Di

Hello, Can you please send me the direct email. Many thanks

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01 April 2020 06:04:00 Guest

Impossible to get through to Customer Service on the phone. I have tried for 3 days now. I want a refund as we cannot re-scheduled cancelled flight and voucher option offered on line is only available for 6 months. EasyJet should allow passengers to claim for a refund on line - why are they not offering this options?

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01 April 2020 06:04:00 Guest

Guest : Easyjet promised me a refund within 7 days. 15 days later and Im still waiting. Kirsty Mountain : EasyJet have cancelled my flights but I have been trying unsuccessfully to reach them by phone for 5 days in order to obtain a refund and can't get through. I am not able to rebook and need the refund. I have been furloughed and my husband's business has collapsed. Please advise how I can obtain a refund. Many thanks. John H. : I have had an easyjet account for years but I recently logged in & changed my email address. After completing this I was informed that any current bookings I have will still have to be managed through my original email address.Not a problem though because as long as you have your booking reference you can check in online with just that. Now the problem, I need to amend some details on one of my forthcoming flights & I can't login to my account with either my old or new email addresses. I have tried the "Forgotten your details?" link using my original email address which is still active BTW (& the new one) countless times but never receive a reply. Obviously this is something caused by me changing email addresses whilst I still have booked flights coming up but can anyone help me get around this please? Many thanks John H. Kirsty Mountain : EasyJet have cancelled my flights but I have been trying unsuccessfully to reach them by phone for 5 days in order to obtain a refund and can't get through. I am not able to rebook and need the refund. I have been furloughed and my husband's business has collapsed. Please advise how I can obtain a refund. Many thanks. Janet : 😎Ive waited for hours in a queue, Ive tried to send emails but mailbox full. I have same problem. Easyjet cancelled my outgoing flight 2/4/20 but not return on 30/4/20. I tried to change flight online to a year hence April 2021 but flights after February 2021 not online yet. I found the direct email for the Customer Services director and Ive told him vouchers are unacceptable if they only last 6 months- my understanding is that youd have to fly within 6 months (but I get your point that you may have to use them rather than fly within 6 months) The coronavirus might be around until the end of the year or beyond thats why I want to change to next April. Ive pointed out to the director that Ive changed an expensive Airbnb booking but I cant change my flight and the advice to contact the call centre to request a refund is ludicrous as its impossible to get through. I think my solution will be to change my return flights to any time at the end of the year (free of charge) then change them again when the April flights come online, but I will be charged for the changes 😡 Also, it seems to me Easyjet are keeping our money IF we can change flights and then they may go under. I think everyone should bombard the customer services director with emails ..... QOUTE] steve w : Hi, my flight has been cancelled and I can't get through on the phone to easyJet to ask for a refund. There are no flights I want to transfer to but I can get a voucher from them which is valid for 6 months. I would do this if I can be sure that the validity period is for bookings in the next 6 months when the flight can be any time, ie more than 6 months away. My question is - does the validity period refer to flights in the next 6 months or is it the period when you make a booking, regardless of when the flight is? Easyjet always release their next block of flights in September and that's when I'd be looking to use the voucher. I'd be grateful for any advice. Thanks Steve steve w : Hi, my flight has been cancelled and I can't get through on the phone to easyJet to ask for a refund. There are no flights I want to transfer to but I can get a voucher from them which is valid for 6 months. I would do this if I can be sure that the validity period is for bookings in the next 6 months when the flight can be any time, ie more than 6 months away. My question is - does the validity period refer to flights in the next 6 months or is it the period when you make a booking, regardless of when the flight is? Easyjet always release their next block of flights in September and that's when I'd be looking to use the voucher. I'd be grateful for any advice. Thanks Steve

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01 April 2020 05:04:00 Guest

My easyjet flights to Malaga 18/4 & return a week later will undoubtedly be cancelled. Should I still do an API & check in while I wait to hear? I have ignored their email suggesting I re book to another date as I want a refund. Haven't had one to say check in is open though.

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01 April 2020 04:04:00 John H.

I have had an easyjet account for years but I recently logged in & changed my email address. After completing this I was informed that any current bookings I have will still have to be managed through my original email address.Not a problem though because as long as you have your booking reference you can check in online with just that. Now the problem, I need to amend some details on one of my forthcoming flights & I can't login to my account with either my old or new email addresses. I have tried the "Forgotten your details?" link using my original email address which is still active BTW (& the new one) countless times but never receive a reply. Obviously this is something caused by me changing email addresses whilst I still have booked flights coming up but can anyone help me get around this please? Many thanks John H.

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01 April 2020 02:04:00 Guest

Easyjet promised me a refund within 7 days. 15 days later and Im still waiting.

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01 April 2020 10:04:00 Kirsty Mountain

EasyJet have cancelled my flights but I have been trying unsuccessfully to reach them by phone for 5 days in order to obtain a refund and can't get through. I am not able to rebook and need the refund. I have been furloughed and my husband's business has collapsed. Please advise how I can obtain a refund. Many thanks.

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31 March 2020 10:03:00 Tony reilly

easyJet nothing is easy. Want a refund for April's flight but cut off on phone My partner is a teacher and has had all leave cancelled for foreseeable. Give me a refund as I have paid 8 months ago. Get a life easyJet and allow people to refund on line and not through your never answered phone line. Still 9 to 5 for a reason??? Never thought I would say this but even Ryanair have better customer support.

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31 March 2020 05:03:00 Janet

😎Ive waited for hours in a queue, Ive tried to send emails but mailbox full. I have same problem. Easyjet cancelled my outgoing flight 2/4/20 but not return on 30/4/20. I tried to change flight online to a year hence April 2021 but flights after February 2021 not online yet. I found the direct email for the Customer Services director and Ive told him vouchers are unacceptable if they only last 6 months- my understanding is that youd have to fly within 6 months (but I get your point that you may have to use them rather than fly within 6 months) The coronavirus might be around until the end of the year or beyond thats why I want to change to next April. Ive pointed out to the director that Ive changed an expensive Airbnb booking but I cant change my flight and the advice to contact the call centre to request a refund is ludicrous as its impossible to get through. I think my solution will be to change my return flights to any time at the end of the year (free of charge) then change them again when the April flights come online, but I will be charged for the changes 😡 Also, it seems to me Easyjet are keeping our money IF we can change flights and then they may go under. I think everyone should bombard the customer services director with emails ..... QOUTE] steve w : Hi, my flight has been cancelled and I can't get through on the phone to easyJet to ask for a refund. There are no flights I want to transfer to but I can get a voucher from them which is valid for 6 months. I would do this if I can be sure that the validity period is for bookings in the next 6 months when the flight can be any time, ie more than 6 months away. My question is - does the validity period refer to flights in the next 6 months or is it the period when you make a booking, regardless of when the flight is? Easyjet always release their next block of flights in September and that's when I'd be looking to use the voucher. I'd be grateful for any advice. Thanks Steve steve w : Hi, my flight has been cancelled and I can't get through on the phone to easyJet to ask for a refund. There are no flights I want to transfer to but I can get a voucher from them which is valid for 6 months. I would do this if I can be sure that the validity period is for bookings in the next 6 months when the flight can be any time, ie more than 6 months away. My question is - does the validity period refer to flights in the next 6 months or is it the period when you make a booking, regardless of when the flight is? Easyjet always release their next block of flights in September and that's when I'd be looking to use the voucher. I'd be grateful for any advice. Thanks Steve

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31 March 2020 05:03:00 Janet

😎

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31 March 2020 12:03:00 Guest

Hi, you're mixing refund and compensation. A refund you are entitled to (if you can get through to them), compensation you are not owing to the exceptional circumstances.

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31 March 2020 12:03:00 Guest

Guest : easyJet cancelled my flight on the 30th and when I submitted a claim for a refund this is what I got back- their reply is that I am not entitled: Decision summary: We're sorry that your flight was cancelled. Our assessment and legal team has carefully reviewed your claim and the circumstances around your flight and have confirmed that your compensation claim is not eligible for compensation payment under EU Regulation EU261/2004. If the flight didn't happen shouldn't we get a compensation? The plane didn't take off and so they are saving a lot of costs derived from the flight (such as petrol)

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31 March 2020 10:03:00 Guest

easyJet cancelled my flight on the 30th and when I submitted a claim for a refund this is what I got back- their reply is that I am not entitled: Decision summary: We're sorry that your flight was cancelled. Our assessment and legal team has carefully reviewed your claim and the circumstances around your flight and have confirmed that your compensation claim is not eligible for compensation payment under EU Regulation EU261/2004. If the flight didn't happen shouldn't we get a compensation? The plane didn't take off and so they are saving a lot of costs derived from the flight (such as petrol)

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29 March 2020 07:03:00 Henry Partridge

Flight Mallorca to Liverpool was cancelled. I chose refund, email said refund in seven days. Ten days later nothing. The return flight I tried to amend to November but it said no flights available. Strangely when I did it as a new booking I could book. Now the return flight Newcastle to Mallorca mid April is not showing as cancelled. If it does I want a refund not a voucher, why should I have to ring the impossible to contact call centre, make refund available online as before. And why havent they cancelled the flight? It wont go ahead. I wont forget this poor service shortly after they handed Stelios sixty million.

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29 March 2020 09:03:00 steve w

Hi, my flight has been cancelled and I can't get through on the phone to easyJet to ask for a refund. There are no flights I want to transfer to but I can get a voucher from them which is valid for 6 months. I would do this if I can be sure that the validity period is for bookings in the next 6 months when the flight can be any time, ie more than 6 months away. My question is - does the validity period refer to flights in the next 6 months or is it the period when you make a booking, regardless of when the flight is? Easyjet always release their next block of flights in September and that's when I'd be looking to use the voucher. I'd be grateful for any advice. Thanks Steve

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28 March 2020 12:03:00 jamie taylor

my daughter and her partners family 8 in total are stuck in Cyprus, they had a return flight booked for the 22/03/20 and this was cancelled then rearranged by easy jet for 04/04/20 this has now been cancelled, they offer a alternative on their web site for tomorrow 29/03/20 by every time i or they try to change it. it gets through to FINALIZE and then says error please ring. well we have all been trying for 36 hours and you either get engaged or cut of after a message. Mt daughter and partner plus other will if not back soon potentially loose their homes and jobs due to the incompetence and blatant fraud of easy jet, they are not offer refund they are not fully cancelling flights so we can claim off insurance. My daughter will COULD POSSIBLE LOOSE EVERYTHING we have contact the High commission on the foreign and commonwealth office there reply is there is nothing they can do until they are stranded because Easy jet are offering another flight WAKE UP yes easy jet are offering alternatives but you cannot book them is just a scam to delay the inevitable EASY JET IF THEY HAVE TO REFUND WILL GO BUST, well bloody hurry up and do it then the Government might take bloody notice and get the British Citizens home

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28 March 2020 11:03:00 Guest

David satter : I have a flight from israel to Luton on 3rd April but easijet will not give me refund as they say flight is still live even though they have refunded me the outward flight which was due to go this friday How ridiculous they know that I wont be in Israel to take return flight They should be automatically cancelling and refunding the money I will in the future avoid easijet whenever I can if they carry on with this unreasonable behaviour I think this is the problem with my parents flight, it can be changed but only one way, I have changed mine fully though, so I don't understand :( Steph - 28/3

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28 March 2020 10:03:00 Guest

Guest : Keith webber : I had flights booked Easter with easyjet, costing £123, I go on to manage my bookings, change flights a lot cheaper than £123, it's still charging me? Any help appreciated. Hi, , im in the same situation , paid £149 then changed the dates and the price was only £100 and they still charged me , very poor coms , however thats what you get from a cheap airline:( I feel your pain, I posted similar problems on 28/3 re my parents booking but they are willing to change if, FOR NOW, to late October.... Come on Easy Jet, your destroying future business here!!! Steph

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28 March 2020 10:03:00 Guest

Malcolm : Guest : Are EasyJet not contactable by any means because they are avoiding paying refunds to their customers? My EasyJet cancelled flight has been removed from manage bookings, so I can not pursue it myself. Any thoughts? If you do't want to rebook, you are entitled to a refund. I strongly advise writing formally to Easyjet at their registered office to make sure your claim is logged. Send your letter using track and trace and attach copies of screen prints, etc. Continue to try and contact them on the phone but at least you will have started the process Hi, I have posted on 28/3, and I beleive your comment to be true, on the strength of the FCO advice people should be able to have a refund, so I can't understand why Easy Jet are making it anything but 'Easy' to reach them and sort it out? :( Confused.com - Steph

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28 March 2020 10:03:00 Guest

Fi : I have been trying to get EasyJet on the telephone to get our money back for flights that were cancelled but no luck for over a week, and yes I did email no luck. I do understand this is something we have never experienced before but at 8 am at the start of business for the day you cannot tell me the telephone lines are full? EasyJet remember we are your customers of the future or maybe after this we might not be !!! I'm Steph and I have also posted above your comments on 28/3. The strange thing is I have changed mine on a return journey to FARO :( Totally agree. We have been easy jet customers since they started out.

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28 March 2020 10:03:00 Steph

My parents and thier friends are trying to change thier flight and on the website when they try to manage the booking it lets them change the outbound but then the inbound won't work. One of them is booked as a return and one has booked the legs of the journey separately. It makes no difference if they change destination, and my parents comes up in euros on the return flight and then won't let them do it? Mum has spent hours on this, calling before and bang on 8am day after day, I think they are simply not answering thier phones anymore. Sad for a family of regular and long term customers to not be able to reach anyone. And finally, if they went on to book a new flight the app will let them do it!!! (Original booking April to change to October 2020 on a return flight to Lisbon)

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28 March 2020 02:03:00 Fi

I have been trying to get EasyJet on the telephone to get our money back for flights that were cancelled but no luck for over a week, and yes I did email no luck. I do understand this is something we have never experienced before but at 8 am at the start of business for the day you cannot tell me the telephone lines are full? EasyJet remember we are your customers of the future or maybe after this we might not be !!!

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26 March 2020 12:03:00 Malcolm

Guest : Are EasyJet not contactable by any means because they are avoiding paying refunds to their customers? My EasyJet cancelled flight has been removed from manage bookings, so I can not pursue it myself. Any thoughts? If you do't want to rebook, you are entitled to a refund. I strongly advise writing formally to Easyjet at their registered office to make sure your claim is logged. Send your letter using track and trace and attach copies of screen prints, etc. Continue to try and contact them on the phone but at least you will have started the process

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26 March 2020 12:03:00 Trevor

With this worldwide health problem is it not realistic or safe that people will not want to go on leisure breaks for some time. My wife has booked a flight with EasyJet in April - a leisure break to South of France. Obviously she is not wanting to travel at all. Easy jet say the flight can be moved to another date. Dont think that is the priority - going later - when is it going to be safe. We did not create this problem. Flights were booked in good faith - Fares should be refunded - end of!

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26 March 2020 11:03:00 Guest

Keith webber : I had flights booked Easter with easyjet, costing £123, I go on to manage my bookings, change flights a lot cheaper than £123, it's still charging me? Any help appreciated. Hi, , im in the same situation , paid £149 then changed the dates and the price was only £100 and they still charged me , very poor coms , however thats what you get from a cheap airline:(

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26 March 2020 10:03:00 Gaviotas

Have flights booked for April received email fr om EasyJet advising to move them, have tried or do this several times everything works until I go to pay and they need a membership password. What is this? Wh ere do I find this? Has anyone received a refund for their flights if so how did they do this? Thank you

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25 March 2020 07:03:00 Guest

Are EasyJet not contactable by any means because they are avoiding paying refunds to their customers? My EasyJet cancelled flight has been removed from manage bookings, so I can not pursue it myself. Any thoughts?

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24 March 2020 04:03:00 Malcolm

I am booked to fly to Agadir on 31 March. That flight has been cancelled but not, as yet, the return flight on 7 April. I do not wish change my flight. Athough a refund is possible in theory, you now have to contact customer services. That is impossible on the phone line (03303655000). In order to protect my position I have Emailed customer services to register a claim (customer.support@easyjet.com). I will also write (recorded delivery) to their registered office (easyJet Airline Company Limited Hangar 89. London Luton Airport Luton Bedfordshire LU2 9PF) with copies of the booking details and screen prints of the website advice. I have previously taken Easyjet to court and won over a dispute as to whether we were too late to board a flight so I am ready to do that again if necessary.

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24 March 2020 02:03:00 David satter

I have a flight from israel to Luton on 3rd April but easijet will not give me refund as they say flight is still live even though they have refunded me the outward flight which was due to go this friday How ridiculous they know that I wont be in Israel to take return flight They should be automatically cancelling and refunding the money I will in the future avoid easijet whenever I can if they carry on with this unreasonable behaviour

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