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22 August 2017 Guest

Currently waiting patiently for claim to be paid, despite 13 week deadline passing. No answer to my emails and unable to make contact with UK service desk. Claim originally submitted a year ago. Shocking that this airline can continue to operate under quite false pretences. I wonder why they are a faceless organisation.

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22 August 2017 Guest

Guest : I flew to Skiathos with small planet on Friday 19th June and returned on Friday 26th June. Our outbound flight was changed twice (once from 6am to 11am then finally to 1.30pm) this is a joke as me and my boyfriend paid £350 each for these flights as we wanted early ones. Checking the prices a week before our flight showed that these had HALVED in price. Upon arriving at the aiport our ticket showed a differnt flight time than the boards at Gatwick aiport. Once on the plane we then had a 40 minute delay before we took off.l On our outbound flight we checked online the day we were flying home only to find no record of the flight ANYWHERE online except on the Gatwick arrivals page which showed it was landing at a differnt time to our tickets. After calling Small Planet they assured us it was going ahead....even though there was no record of it! The aiport was a nightmare as we rushed and told we were boarding earlier and the flight was departing 30 minutes earlier. Not only were the flight times changed we were also no longer on a direct flight and the flight was stopping at Volos to refuel. The airline is a shambles and we were not even shown which plane to get on while we were boarding as there were two Small Planet planes....what if we ended up somewhere else!? Once on the plane we were told it would take 30 mintes to get to Volos...after 10 minutes the plane started dropping at a STAGGERING speed alarming and panicking everyone on the plane only to be told the captain had got too high too quickly. Stopping off at Volos easily added 2 hours onto our journey home! Also found the flight attendants very rude. All in all no I would NOT ever fly Small Planet again - I would rather have no holiday. A big shame as having travelling most islands in Greece and lots of places in Europe I would say Skiathos was the most beautiful place I have been and would return in a heartbeat but there is more chance me going in a rowing boat than a Small Planet plane. Small Planet are indeed totally * and you should have been told about the Volos stop at the outset - the runway at Skiathos is too short and all large flight have to take off "light" and refuel at Volos or Thessaloniki - the know that so it should have been included in the timetable.

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21 August 2017 Guest

Can someone confirm the Small Planet UK number for me please. I have 020 3807 1555 however it doesn't seem to be working. Thanks.

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17 August 2017 MK

Waiting for refund agreed 13 weeks ago, London number not working now today. Didnt get any where with resolver so contacted small planet direct and then all moved along quickly until now. Not sure where else to try as they blocked me on Facebook, and dont reply on twitter. 7.5 hr delays from Santorinis last September

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16 August 2017 Guest

I have gone through Resolver in my fight for compensation for a six hour delay from Zante last August. They agreed a settlement 17 weeks ago and I, like others are still waiting. I have sent them emails through Resolver threatening legal action!! Resolver have been a very useful tool and have done everything for me so I am waiting to see what happens. They got in touch with the Hellianic aviation authority as well and once they were involved things moved along very quickly. If I am in the process of getting in touch with them again. QOUTE] Guest : I have been trying to get compensation for my daughter and her friend, 12 months ago delayed for more than 3 hrs at Corfu airport. CAA won't help; Citizens Advice won't help, Small Planet nightmare won't help, cant get in touch with them. If anyone has been successful, how did you do it. Kevin Creevy : I have been waiting for nearly one year for our compensation for delayed flight that was delayed for seven and half hrs .at manchester they just take the p,,,

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16 August 2017 Guest

Do you require the services of a hacker?..contact * .com for their ethical and unethical hacks,Theyre time conscious,very discreet and reliable,he’s the best i’ve worked with so far..check him out and you won't be disappointed..serious enquiries only!! mobile-16265153510

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15 August 2017 Guest

I am on week 17 since they agreed to pay...within thirteen weeks....they don't even answer emails. Worst airline on the planet more like!

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06 August 2017 Rinny

Hello everyone i am just wondering if anyone had the flight number for the following flight. Preveza greece to london gatwick on the 12th july 2012 im trying go through all old paperwork but moved recently and thought this may be easier. My flight was delayed for around 10 hours and the airport was shut. Many thanks for the help in advance guys

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31 July 2017 Jean Green

Hi Janet many thanks we are about to give up on tracing the flights Jean.

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31 July 2017 Guest

Jean : Hi as any one else been on the small planet flight to crete on the 17 Jul 2012 from manchester with an emergency landing in rome there 5 hours and 10 hour delay on the return flight on the 31 July 2012 dose anyone have any flight numbers small planet seem to have made them disappear jean Hi Jean, We were on the very same flight you mention but unfortunately we do not have any details of the flight numbers. We never made a claim although we felt like it at the time shocking experience!! Janet

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29 July 2017 Jean

Hi as any one else been on the small planet flight to crete on the 17 Jul 2012 from manchester with an emergency landing in rome there 5 hours and 10 hour delay on the return flight on the 31 July 2012 dose anyone have any flight numbers small planet seem to have made them disappear jean

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29 July 2017 Tommi

Has small planet airlines ever crashed

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27 July 2017 Guest

Guest : We too were awarded 800 euros - from our delayed flight in 2013 !!!!!!! well past the 13 weeks we were promised the money - still waiting Me & my hubby have been waiting for the compensation. However, I finally had the claim recognized(very decent of them) 6 weeks ago, and duly signed and returned forms via fax and via email copies to be on safeside as we all know not to trust them. No money transferred into bank, yet. So I have started a campaign on their facebook page of putting ref claim number and messaging them on messenger. I have had contact from them today, so we will see if anything transpires.

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24 July 2017 Guest

We too were awarded 800 euros - from our delayed flight in 2013 !!!!!!! well past the 13 weeks we were promised the money - still waiting !

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08 July 2017 Salvador Potter

Well done! I have had a claim against them for €800 since last October. They agreed to pay me by 9th June...of course nothing came. Your note has given me the encouragement to pursue them to the end, and take legal action if necessary. I even contacted their "big-shot" CEO Mr Kristijonas Kaikaris through Linked-in, where he has a 'dynamic' looking portrait photo and a page bragging about his experience with Microsoft and wonderful qualifications. As a Lithuanian "Cowboy of course he chooses not to answer me. Fear not, I will continue! Guest : Re my post of 03rd May 2017 I'm amazed to let you know that today Small Planet have paid my claim in full (1200.00 Euros) It has been a long slog and I avoided using a claims company as a matter of principle It doesn't however disguise the fact that there will be hundreds of UK claimants who are still out of pocket. It has taken me some 45 weeks to get paid and this is after more emails, phone calls and social media posts than I can count. I also contacted Which, the CAA, Watchdog, European Consumer Centre in the UK and Lithuania, my MP, my MEP, the travel papers and all mainstream newspapers Don't give up - their policy is to ignore you and grind you down

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07 July 2017 Guest

I HAVE WAITED 13 WEEKS TOO. I HAVE SUBMITTED 2 CLAIMS FOR THE OUTWARD AND RETURN FLIGHTS THAT I BOOKED WITH THEM TO CYPRUS LAST AUGUST. I HAVE SUBIMTTED CONFIRMATION EMAILS WITH ALL MY BANK DETAILS ON AND THE MENTION OF IT BEING UP TO 13 WEEKS. THINK LAURA IS A BUSY PERSON!! HOW RIDICULOUS IS IT THAT THEIR UK NUMBER IS ONLY AVAILABLE BETWEEN THE HOURS OF 9 - 3. I HAVE LEFT NUMEROUS EMAILS, LEFT NUMEROUS MESSAGES/VOICEMAILS AND EVEN SENT CORRESPONDANCE BY RECORDED DELIVERY AND NOT ONCE HAVE THEY RETURN MY CALLS/MESSAGES/LETTERS. I WON'T GIVE UP.

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28 June 2017 Guest

Re my post of 03rd May 2017 I'm amazed to let you know that today Small Planet have paid my claim in full (1200.00 Euros) It has been a long slog and I avoided using a claims company as a matter of principle It doesn't however disguise the fact that there will be hundreds of UK claimants who are still out of pocket. It has taken me some 45 weeks to get paid and this is after more emails, phone calls and social media posts than I can count. I also contacted Which, the CAA, Watchdog, European Consumer Centre in the UK and Lithuania, my MP, my MEP, the travel papers and all mainstream newspapers Don't give up - their policy is to ignore you and grind you down

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28 June 2017 Guest

I have been trying to get compensation for my daughter and her friend, 12 months ago delayed for more than 3 hrs at Corfu airport. CAA won't help; Citizens Advice won't help, Small Planet nightmare won't help, cant get in touch with them. If anyone has been successful, how did you do it. Kevin Creevy : I have been waiting for nearly one year for our compensation for delayed flight that was delayed for seven and half hrs .at manchester they just take the p,,,

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23 June 2017 Kevin Creevy

I have been waiting for nearly one year for our compensation for delayed flight that was delayed for seven and half hrs .at manchester they just take the p,,,

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21 June 2017 Guest

My claim is due to be settled today. I would be very surprised if this happens. I have emailed Small Planet to say that they have until 5pm. I have drafted a letter which I am going to send to numerous media outlets at 5.30pm assuming they haven't paid. I will be sending this to BBC Watchdog, The Guardian Travel Complaints letters sections, The Times Travel Complaints letters, Travel Trade Gazette, Travel Weekly, ABTA Magazine. I have sent a copy of my letter to Small Planet They are a * company who shouldn't be permitted to operate within the EU. They have had aircraft impounded in the past through non payment of compensation. I aim to make sure that this happens again. Good luck to all but don't hold your breath

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21 June 2017 Guest

Does anyone know how can I contact Small Planet Airlines? I have tried the phone numbers in Lithuania, Germany, Poland and the UK and no one answers. No one responds to the emails. No one responds in Facebook. I want to register a pet in cabin and already booked a ticket, but I cannot contact them.

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17 June 2017 Annmarie

Hi , we've won a case for our flights delay (september) . We used a company to goto court ? But small planet still haven't payed us out ? The case was won about 8 weeks ago .. Any ideas what we can do please

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16 June 2017 carol

I have trying to get back my daughters compensation which they said would be paid within 13 weeks and still nothing to date, has anybody thought of putting them into a small claims court??

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15 June 2017 Guest

Mandy : HI CAN ANYONE HELP I AM TRYING TO CLAIM FOR MY DAUGHTER WHO WAS DELAY 3 HOURS + ON A FLIGHT FROM CORFU TO MANCHESTER IN JULY 2016, HOWEVER, WHEN TRYING TO COMPLETE CLAIM FORM ON SMALL PLANET SITE IT DOES NOT ACCEPT THE FLIGHT NUMBER, SAYING INCORRECT, BUT ALL OUR PAPERWORK IS CORRECT! DOES ANYONE HAVE ANY IDEAS? OR BETTER WAYS TO CLAIM - I HAVE CHECKED ON A COUPLE OF NO WIN NO FEE SITES BUT THEY WANT 25% + OF ANY COMPENSATION BUT THEIR SEARCH ENGINES STILL COULDNT FIND THE FLIGHT NUMBER. DOES ANYONE HAVE ANY IDEAS OR HAD THIS SAME PROBLEM - THANKS You need to leave a space after the first part e.g. S5, then a drop down of flight numbers appears with an additional 0 in front. I had this issue when i submitted my claim in August of 2016. I'm still waiting for the compensation for my 25 hour delay. Don't hold your breath waiting for a quick resolution.

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13 June 2017 Mrs neu

We have booked our family holiday with on the beach & we were due due to fly to Tenerife on 1st Aug - with ur airline - we were then informed today by email that you had cancelled one of our flights, we contacted on the beach who then informed us that not one but BOTH of our flights had been cancelled - they managed to get us on different flights but due to this problem on your end it's now costing us more money for our holiday to actually take the right amount of luggage with us Well thanks a lot small planet you have already ruined our holiday & we haven't even gone yet In my opinion you should be paying the extra money that this holiday is. Ow going to cost us its * rite disgraceful

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13 June 2017 Brian Grundy.

I have been informed from you that I have been awarded 800 euros for our flight delay on 3/9/16. To date I have not received the monies. RefS.P 5218. Flight delay 10028800 refers. I applied for the reimbursement through Resolver. Can you help please.

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02 June 2017 alan

Am still chasing SPA for compensation after delayed return flight from Gambia last summer. They have acknowledged the complaint and have agreed compensation but this has never been paid, despite reminders. Am now chasing them before deciding how to take this further. I run a travel company and will never be using SPA again or recommending them to anyone!

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02 June 2017 Guest

Hi I am still waiting for replies from Small Planet following flight delays, Rhodes August 2016. My disgust is also with Olympic Holidays who boldly advertise/partnership using this Airline for their package holidays but have no interest in the poor service delivered by SPA. Their representation in Rhodes last year was poor to say the least and not honest. The issues at the time were clearly in the news headlines but when asked about flight delays they said would be minimal. Actually nine hours delay. I have corresponded with them, but they reiterate they cannot help and we have to deal with the Airline. Who do not respond to emails. When you actually get to speak to someone they cant find your claim and state it's in the queue. I would avoid Olympic Holidays and SPA in the future. Keep us updated if you get any compensation.

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01 June 2017 Mandy

HI CAN ANYONE HELP I AM TRYING TO CLAIM FOR MY DAUGHTER WHO WAS DELAY 3 HOURS + ON A FLIGHT FROM CORFU TO MANCHESTER IN JULY 2016, HOWEVER, WHEN TRYING TO COMPLETE CLAIM FORM ON SMALL PLANET SITE IT DOES NOT ACCEPT THE FLIGHT NUMBER, SAYING INCORRECT, BUT ALL OUR PAPERWORK IS CORRECT! DOES ANYONE HAVE ANY IDEAS? OR BETTER WAYS TO CLAIM - I HAVE CHECKED ON A COUPLE OF NO WIN NO FEE SITES BUT THEY WANT 25% + OF ANY COMPENSATION BUT THEIR SEARCH ENGINES STILL COULDNT FIND THE FLIGHT NUMBER. DOES ANYONE HAVE ANY IDEAS OR HAD THIS SAME PROBLEM - THANKS

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23 May 2017 Guest

If you have some problems getting compensation from Small Planet Airlines, then you can ask help from: https://flight-rights.co.uk/Small-Planet-Airlines-flight-delay-compensation-claim They can definitely help.

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22 May 2017 Guest

Thanks for the post. I'm in the same situation Small Planets agreed to pay the compensation for our delayed but after the 13 weeks still haven't got it and they haven't replied to any communications. But after reading your post it seems to be the norm. Guest : My flight departed on the 2nd August 2016. We were delayed by 13 hours on a trip to Crete because of a technical fault confirmed to us in writing at the airport.. There are 3 of us and the legal obligation is that they have to pay 400.00 Euros per person. This is because the flight was over 1500km and the delay was more than 3 hours. I sent my claim when I returned. It was registered on the 17th August and I attached all of the relevant documents. I chased them every week via numerous methods and eventually spoke to them (the lady responsible is called Laura). They sent a reply on the 18th November to say it was being dealt with. After chasing them again 5 times we were offered a total of 750 Euros for 'out of pocket expenses'. This was immediately refused. On the 29th November we were offered an increased amount of 900.00 Euros. This was their 'final offer'. I reiterated that this was not a Dutch Auction and they were legally required to pay 1200 Euros. On the 2nd December I contacted the CAA via this link : https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-the-CAA-can-help/ They will then take up your case. They advise it may take up to 10 weeks to respond to you. I got a response on the 02nd February. Following their intervention they confirmed that Small Planet would be paying me 1200Euros. This was confirmed by Small Planet the following day however they then advised that it would take up to 13 weeks to pay. Completely unacceptable but what can you do? Yesterday was the 13 week deadline and still no sign of any funds. I emailed Small Planet - no response. I contacted the CEO via Facebook (Kristijonas Kaikaris) - no response. So I contacted the CAA again and copied in Small Planet. Small Planet responded within a few hours to say the finance department has advised of a 'slight' delay and they would not be paying for another 7 weeks. I copied the CAA into my response to them I will send an update if and when I receive anything but not holding my breath. It wouldn't surprise me in the slightest if they went into liquidation I hope that this is useful to someone

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03 May 2017 Guest

See my reply above Guest : We had a 14 hour delay in May 2016 and lost 1 and a half days of holiday, I made a claim on return requesting 800 euros due to medium haul flight. I was offered 200 each which I rejected then in June 2016 this was increased to 300 each. I rejected this then all went quiet. I escalated my case using RESOLVER app and still no joy. The next stage was to take to court and was ready to do this when in December received e-mail offering 800 euros total. I accepted this and sent my payment authority and signed agreement that this would be end of matter and was informed would receive payment within 13 weeks. It is now 16 weeks and no sign of compensation, I have e-mailed twice and had no response, is anyone in a similar situation and any suggestions?

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03 May 2017 Guest

My flight departed on the 2nd August 2016. We were delayed by 13 hours on a trip to Crete because of a technical fault confirmed to us in writing at the airport.. There are 3 of us and the legal obligation is that they have to pay 400.00 Euros per person. This is because the flight was over 1500km and the delay was more than 3 hours. I sent my claim when I returned. It was registered on the 17th August and I attached all of the relevant documents. I chased them every week via numerous methods and eventually spoke to them (the lady responsible is called Laura). They sent a reply on the 18th November to say it was being dealt with. After chasing them again 5 times we were offered a total of 750 Euros for 'out of pocket expenses'. This was immediately refused. On the 29th November we were offered an increased amount of 900.00 Euros. This was their 'final offer'. I reiterated that this was not a Dutch Auction and they were legally required to pay 1200 Euros. On the 2nd December I contacted the CAA via this link : https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-the-CAA-can-help/ They will then take up your case. They advise it may take up to 10 weeks to respond to you. I got a response on the 02nd February. Following their intervention they confirmed that Small Planet would be paying me 1200Euros. This was confirmed by Small Planet the following day however they then advised that it would take up to 13 weeks to pay. Completely unacceptable but what can you do? Yesterday was the 13 week deadline and still no sign of any funds. I emailed Small Planet - no response. I contacted the CEO via Facebook (Kristijonas Kaikaris) - no response. So I contacted the CAA again and copied in Small Planet. Small Planet responded within a few hours to say the finance department has advised of a 'slight' delay and they would not be paying for another 7 weeks. I copied the CAA into my response to them I will send an update if and when I receive anything but not holding my breath. It wouldn't surprise me in the slightest if they went into liquidation I hope that this is useful to someone

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