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23 October 2017 Guest
Got my payment after a year of email battles and complaint to CAA. Initially they offered half than full than promise to pay within 13 weeks, nothing came finally they paid 20 weeks later. I managed it with help of European consumer centre, they ve been very helpful liaising via their Lithuanian office with SPA office directly
08 October 2017 promptish
Have just filed a claim in small claims court for unpaid compensation on a flight over a year ago' We shall see !!
27 September 2017 Guest
I have just received my compensation after a year of constant emails. First they said it would be paid within 13 weeks... Then it would be a further 5_7 weeks....then they would mark it with urgent and would be paid within 3 weeks. I had given up hope but as they said 3 weeks later it was paid in. Took just over a year altogether but did get it eventually so keep emailing ....don't give up and they will pay up in the end.
26 September 2017 Guest
RESULT my persistence has paid off paid £677.00 into my account today from my delay on 01/05/16. Seventeen months this has taken but to all of you who are waiting don't give up and keep pestering them. I resorted to sending same e-mail every day and this has had the desired effect. Don't give up that's what they want you to do. Good luck to all of you who are still waiting, there is hope.
25 September 2017 Guest
I have been waiting for my compensation which was agreed in December 2016 for a delay in May 2016. I have e-mailed, messaged them but they just ignore me. I will not give up and have resorted to sending same e-mail mail every day. Here's hoping I will get a result soon. Absolutely appalling customer service, surprised they havnt gone bankrupt. I won't hold my breath but live in hope of a resolution soon.
10 September 2017 Guest
Guest : Hi - Keep going. It took me just over 1 year to get the compensation for my son and his 3 friends for a flight that was delayed over 25 hours. I got the CAA involved and they agreed that the compensation was due. Despite this Small Planet still held off. I just kept emailing on a weekly basis and told them that I would make a claim through the European Courts. The only advice I can give is for you to let them know that you will not go away. They rely on the fact that the majority of people give up. It definitely worked for me - Good luck! I have gone through Resolver in my fight for compensation for a six hour delay from Zante last August. They agreed a settlement 17 weeks ago and I, like others are still waiting. I have sent them emails through Resolver threatening legal action!! Resolver have been a very useful tool and have done everything for me so I am waiting to see what happens. They got in touch with the Hellianic aviation authority as well and once they were involved things moved along very quickly. If I am in the process of getting in touch with them again. QOUTE] Guest : I have been trying to get compensation for my daughter and her friend, 12 months ago delayed for more than 3 hrs at Corfu airport. CAA won't help; Citizens Advice won't help, Small Planet nightmare won't help, cant get in touch with them. If anyone has been successful, how did you do it. Kevin Creevy : I have been waiting for nearly one year for our compensation for delayed flight that was delayed for seven and half hrs .at manchester they just take the p,,,
07 September 2017 Guest
I put a claim in in September 16 for a flight in August 16. I received an email offering 800 euros (half of what I was entitled to) which I decided to accept. I then received an email in January 17 stating payment would be made in 13 weeks. Payment was not made so I sent several nasty(ish) emails with no success. I had all but given up until I decided to send them a polite message on facebook messenger last month. They replied almost immediately to apologise and that money would be paid as soon as possible. Same old story I thought, but believe it or not they transfered £714 yesterday!!! Good luck everyone.
03 September 2017 Helen M
I made a claim for delay on our flight and have still received no reply to my claim
31 August 2017 Guest
Guest : Currently waiting patiently for claim to be paid, despite 13 week deadline passing. No answer to my emails and unable to make contact with UK service desk. Claim originally submitted a year ago. Shocking that this airline can continue to operate under quite false pretences. I wonder why they are a faceless organisation. We are at 3 years and 3 days and still waiting for this airline to pay - not holding out much hope - bunch of crooks
29 August 2017 Guest
Guest : Hi I am still waiting for replies from Small Planet following flight delays, Rhodes August 2016. My disgust is also with Olympic Holidays who boldly advertise/partnership using this Airline for their package holidays but have no interest in the poor service delivered by SPA. Their representation in Rhodes last year was poor to say the least and not honest. The issues at the time were clearly in the news headlines but when asked about flight delays they said would be minimal. Actually nine hours delay. I have corresponded with them, but they reiterate they cannot help and we have to deal with the Airline. Who do not respond to emails. When you actually get to speak to someone they cant find your claim and state it's in the queue. I would avoid Olympic Holidays and SPA in the future. Keep us updated if you get any compensation.
28 August 2017 Spikeycaptain
I have been trying to receive my claim from August 2016. I involved the CAA ombudsman early on and Small planet accept and agreed the compensation, after 6 months I received an email asking for bank details, which I sent , then received an email advising the details were not international so I got this from the bank. I sent these details 2 months ago amd by their standards I reckon I have 6 months to wait for the next communication. These people are clearly hoping folks die before the claims are paid out. Never again and bad on Olympus holidays for continuing to use them, never booking with them again.
22 August 2017 Guest
Currently waiting patiently for claim to be paid, despite 13 week deadline passing. No answer to my emails and unable to make contact with UK service desk. Claim originally submitted a year ago. Shocking that this airline can continue to operate under quite false pretences. I wonder why they are a faceless organisation.
22 August 2017 Guest
Guest : I flew to Skiathos with small planet on Friday 19th June and returned on Friday 26th June. Our outbound flight was changed twice (once from 6am to 11am then finally to 1.30pm) this is a joke as me and my boyfriend paid £350 each for these flights as we wanted early ones. Checking the prices a week before our flight showed that these had HALVED in price. Upon arriving at the aiport our ticket showed a differnt flight time than the boards at Gatwick aiport. Once on the plane we then had a 40 minute delay before we took off.l On our outbound flight we checked online the day we were flying home only to find no record of the flight ANYWHERE online except on the Gatwick arrivals page which showed it was landing at a differnt time to our tickets. After calling Small Planet they assured us it was going ahead....even though there was no record of it! The aiport was a nightmare as we rushed and told we were boarding earlier and the flight was departing 30 minutes earlier. Not only were the flight times changed we were also no longer on a direct flight and the flight was stopping at Volos to refuel. The airline is a shambles and we were not even shown which plane to get on while we were boarding as there were two Small Planet planes....what if we ended up somewhere else!? Once on the plane we were told it would take 30 mintes to get to Volos...after 10 minutes the plane started dropping at a STAGGERING speed alarming and panicking everyone on the plane only to be told the captain had got too high too quickly. Stopping off at Volos easily added 2 hours onto our journey home! Also found the flight attendants very rude. All in all no I would NOT ever fly Small Planet again - I would rather have no holiday. A big shame as having travelling most islands in Greece and lots of places in Europe I would say Skiathos was the most beautiful place I have been and would return in a heartbeat but there is more chance me going in a rowing boat than a Small Planet plane. Small Planet are indeed totally * and you should have been told about the Volos stop at the outset - the runway at Skiathos is too short and all large flight have to take off "light" and refuel at Volos or Thessaloniki - the know that so it should have been included in the timetable.
21 August 2017 Guest
Can someone confirm the Small Planet UK number for me please. I have 020 3807 1555 however it doesn't seem to be working. Thanks.
17 August 2017 MK
Waiting for refund agreed 13 weeks ago, London number not working now today. Didnt get any where with resolver so contacted small planet direct and then all moved along quickly until now. Not sure where else to try as they blocked me on Facebook, and dont reply on twitter. 7.5 hr delays from Santorinis last September
16 August 2017 Guest
I have gone through Resolver in my fight for compensation for a six hour delay from Zante last August. They agreed a settlement 17 weeks ago and I, like others are still waiting. I have sent them emails through Resolver threatening legal action!! Resolver have been a very useful tool and have done everything for me so I am waiting to see what happens. They got in touch with the Hellianic aviation authority as well and once they were involved things moved along very quickly. If I am in the process of getting in touch with them again. QOUTE] Guest : I have been trying to get compensation for my daughter and her friend, 12 months ago delayed for more than 3 hrs at Corfu airport. CAA won't help; Citizens Advice won't help, Small Planet nightmare won't help, cant get in touch with them. If anyone has been successful, how did you do it. Kevin Creevy : I have been waiting for nearly one year for our compensation for delayed flight that was delayed for seven and half hrs .at manchester they just take the p,,,
15 August 2017 Guest
I am on week 17 since they agreed to pay...within thirteen weeks....they don't even answer emails. Worst airline on the planet more like!
06 August 2017 Rinny
Hello everyone i am just wondering if anyone had the flight number for the following flight. Preveza greece to london gatwick on the 12th july 2012 im trying go through all old paperwork but moved recently and thought this may be easier. My flight was delayed for around 10 hours and the airport was shut. Many thanks for the help in advance guys
31 July 2017 Jean Green
Hi Janet many thanks we are about to give up on tracing the flights Jean.
31 July 2017 Guest
Jean : Hi as any one else been on the small planet flight to crete on the 17 Jul 2012 from manchester with an emergency landing in rome there 5 hours and 10 hour delay on the return flight on the 31 July 2012 dose anyone have any flight numbers small planet seem to have made them disappear jean Hi Jean, We were on the very same flight you mention but unfortunately we do not have any details of the flight numbers. We never made a claim although we felt like it at the time shocking experience!! Janet
29 July 2017 Jean
Hi as any one else been on the small planet flight to crete on the 17 Jul 2012 from manchester with an emergency landing in rome there 5 hours and 10 hour delay on the return flight on the 31 July 2012 dose anyone have any flight numbers small planet seem to have made them disappear jean
29 July 2017 Tommi
Has small planet airlines ever crashed
27 July 2017 Guest
Guest : We too were awarded 800 euros - from our delayed flight in 2013 !!!!!!! well past the 13 weeks we were promised the money - still waiting Me & my hubby have been waiting for the compensation. However, I finally had the claim recognized(very decent of them) 6 weeks ago, and duly signed and returned forms via fax and via email copies to be on safeside as we all know not to trust them. No money transferred into bank, yet. So I have started a campaign on their facebook page of putting ref claim number and messaging them on messenger. I have had contact from them today, so we will see if anything transpires.