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Small Planet Airlines Discussion

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01 August 2013 08:08:00 Guest

anyone else flying from gatwick airport 3rd August on flight P7411 to rhodes ? bloody worried about all these cancellations and delays

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01 August 2013 07:08:00 26th July LGW to HER 2110

26th july LGW to HER P7485. Checking desk opened 1910 with 1 SPA check in person. 1930 another SPA person arrives. Very slow check in. Yep flight delayed to 2345. WARNING- if u have a slow check in think plane delayed. Looked up on gatwich arrives website to see that a SPA was due in at 2250. Ok this probably our flight out. SPA check in said nothing about any form of compensation for a 3 hour delay. Asked at the information desk and they told me the flight was actually rescheduled to 2345. Hence there is no delay = no compensation. At 2250 information boards changed to "wait update" then 20mins later Gate 37 CLOSED. You have never seen a plane load of passengers run to gate 37 so fast. ADVICE - expect to run for the plane and gate 37 is a long way away. When we got there we waited for another 20mins before we boarded. Once on board. No aircon and it was hot. Very hot. The air stewards seem to just accept this & seeing the passengers wave the emergency escape cards around as fans seemed to normal for them. Advice here is board LAST and u will not get so hot. I would say the crew were very professional, but they need to smile! Instructions for emergencies were clear and fully explained in english. Although much of the instructions from the cockpit to crew were not. We were give a free bacon panni. Which was awful and a choice of free drink. Cola, lemonda from a 2ltr bottle or orange juice poured from a 1 ltr carton into small plastic beakers. The plane was OLD. It was a boeing 737. Signed gly on plane. Leather seats that had seen better days. No cloth with airline moto on head rests. In fact there was nothing in or on the plane to show any kind of livery of any airline. We finally took off 0030. 4hours 20 mins late. The flight itself was without any problems and after 30mins after take off the temperature was comfortable. It was just a shame that we lost the first night of our holiday as we arrived in crete just after 6am. Still we were in time for breakfast.

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01 August 2013 07:08:00 Guest

I just went onto there page and went to contact us. Fill out the form A lady call Ellia Hannah has been emailing me today. Really not. Looking forward to my holiday Guest : Can I ask what email address your getting a response from as I have emailed online enquiries at Olympic and haven't had a response! Thanks

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01 August 2013 07:08:00 Guest

I had the misfortune of travelling to Corfu with this company on 22 nd July and was delayed at Gatwick for 7.5 hrs overnight we were provided with no information food or drinks.The plane was old and there was no air conditioning untill it was in the air.I was seriously concerned for our safety.Thankfully they seemed to dispatch another airline to collect us on the 30th (not SPA). This was a truly dreadful experience compounded by the fact that Olympic took over 3 hrs to transfer us to Sidari which should have taken 45 mins.I am at this point compiling my information to gain compensation.I would pay twice the price to avoid this airline.

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01 August 2013 07:08:00 Guest

Can I ask what email address your getting a response from as I have emailed online enquiries at Olympic and haven't had a response! Thanks

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01 August 2013 07:08:00 Guest

I sent them an email this morning saying I think there service so far has been absolutey disgraceful. After a few emails was told my tickets will be emailed to me tomorrow morning. Will see what happens debbie edmeades : Hi I have phoned Olympic today as I am travelling on the 12th to Corfu, they said they were going to email tickets but there is a problem with this! They told me I will have to collect my tickets from the South Terminal Zone G on the day! Am now slightly concerned of what may happen here. Carolyn Mckeand : Due to fly tomorrow to Zante from Gatwick on SPA. We also have not received our tickets, I managed to speak to someone at Olympic who told me they are in the process of going to email tickets and there has been a problem with their system. I have also been told by them that we will not be flying with SPA as they have had issues. Last weeks flight (flight radar.com) showed a flight with Alba air which virtually took off on time. I too have noticed that the the flight no has changed to a Livingston flight no. So looks like they are chartering flights from all over the place. Just hope everything is ok tomorrow!

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01 August 2013 05:08:00 Guest

We are flying with them next week through Cosmos, on our tickets it says the baggage allowance is only 15 kgs. I'm more concerned about their reliability and delays!. Martin Douch : We are flying to Malta on Saturday 3rd AUgust with Small Planet On the web site it says that we get 20kg per person free yet I have just been advised by Alpharooms that they want £219.00 extra for the cases can someone explain to me why. I did send an e mail to Small Planet but no response from them

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01 August 2013 05:08:00 debbie edmeades

Hi I have phoned Olympic today as I am travelling on the 12th to Corfu, they said they were going to email tickets but there is a problem with this! They told me I will have to collect my tickets from the South Terminal Zone G on the day! Am now slightly concerned of what may happen here. Carolyn Mckeand : Due to fly tomorrow to Zante from Gatwick on SPA. We also have not received our tickets, I managed to speak to someone at Olympic who told me they are in the process of going to email tickets and there has been a problem with their system. I have also been told by them that we will not be flying with SPA as they have had issues. Last weeks flight (flight radar.com) showed a flight with Alba air which virtually took off on time. I too have noticed that the the flight no has changed to a Livingston flight no. So looks like they are chartering flights from all over the place. Just hope everything is ok tomorrow!

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01 August 2013 03:08:00 Martin Douch

We are flying to Malta on Saturday 3rd AUgust with Small Planet On the web site it says that we get 20kg per person free yet I have just been advised by Alpharooms that they want £219.00 extra for the cases can someone explain to me why. I did send an e mail to Small Planet but no response from them

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01 August 2013 02:08:00 Guest

Guest : Has anyone been able to get any compensation from Olympic/Small Planet. I have sent details of the Birmingham Skiathos fiasco to Olympic but up to now have not received any reply, I actually booked with Holiday Hypermarket who are helping me with my claim which was submitted on the 12th July 2013. Have you had any response yet as I am about to put in a claim to Olympic/Small Plant after my SPA flight from Crete to Gatwick which was delayed due to cancellation of the SPA plane, baggage not loaded onto the plane for 174 passengers and downgrading my flight seats without a refund or explanation?

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01 August 2013 12:08:00 Stacey

And yet another flight today from gatwick has changed from a p flight to a jn flight

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01 August 2013 12:08:00 Guest

Guest : Guest : Due to fly SPA this sat aug 3 from gatwick to larnaca at 9.15am Stil no tickets from Olympic hols. Tel number at their office constantly engaged Gatwick departures charter timetable doesn't show P7443 to Larnaca, in fact doesn't show an charter flights to Larnaca on Saturdays! Feeling sick as a dog....not excited about a holiday at all... Anyone else on this supposed flight with any news? Are you sure this flight number is correct? P7443 should be a Thursday flight to Cyprus OOPS sorry - looking at wrong month on calendar Last Saturday's flight (27/7) was flown by Grand Cru Airlines Boeing 737

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01 August 2013 11:08:00 Stacey

Guest : that's the flight number I have for say 10th August. What phone number are u calling? I always call the 0208 492 6868 number Due to fly SPA this sat aug 3 from gatwick to larnaca at 9.15am Stil no tickets from Olympic hols. Tel number at their office constantly engaged Gatwick departures charter timetable doesn't show P7443 to Larnaca, in fact doesn't show an charter flights to Larnaca on Saturdays! Feeling sick as a dog....not excited about a holiday at all... Anyone else on this supposed flight with any news?

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01 August 2013 11:08:00 Stacey

Guest : that's the plight number I have for say 10th August from gatwick to larnaca Guest : Due to fly SPA this sat aug 3 from gatwick to larnaca at 9.15am Stil no tickets from Olympic hols. Tel number at their office constantly engaged Gatwick departures charter timetable doesn't show P7443 to Larnaca, in fact doesn't show an charter flights to Larnaca on Saturdays! Feeling sick as a dog....not excited about a holiday at all... Anyone else on this supposed flight with any news? Are you sure this flight number is correct? P7443 should be a Thursday flight to Cyprus

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01 August 2013 11:08:00 Guest

Guest : Due to fly SPA this sat aug 3 from gatwick to larnaca at 9.15am Stil no tickets from Olympic hols. Tel number at their office constantly engaged Gatwick departures charter timetable doesn't show P7443 to Larnaca, in fact doesn't show an charter flights to Larnaca on Saturdays! Feeling sick as a dog....not excited about a holiday at all... Anyone else on this supposed flight with any news? Are you sure this flight number is correct? P7443 should be a Thursday flight to Cyprus

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01 August 2013 10:08:00 Guest

On this flight but on the 10th. Still waiting for tickets from Olympic. Same feeling as u, really don't want to go. And also my sister is coming with my nephew, there first holiday in 7 years. Absolutely disgusted with Olympic Guest : Due to fly SPA this sat aug 3 from gatwick to larnaca at 9.15am Stil no tickets from Olympic hols. Tel number at their office constantly engaged Gatwick departures charter timetable doesn't show P7443 to Larnaca, in fact doesn't show an charter flights to Larnaca on Saturdays! Feeling sick as a dog....not excited about a holiday at all... Anyone else on this supposed flight with any news?

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01 August 2013 12:08:00 Guest

Guest : Guest : GREAT our flight to Rhodes tonight was delayed from 20:00 to 22:30, the overhead screens in the departure lounge say ENQUIRE AIRLINE.. I dont like the sound of this :(.. This Wed evening flight from Gatwick seems to be condemned each week. We are booked on Small Planet, but there has been an aircraft change to JN Airways ? How the *** can we Enquire at the airline when there is no Small planet reps here and no one from JN Airways either. Any ideas .? Hi the inbound flight from Rhodes landed this evening at half seven almost on time. Menzies, ( departures ) have said there is a technical issue and any departure time is currently unknown. Once this is fixed though the flight will have to apply for a ATC traffic slot. 20:10 P7493 RHODES ENQUIRE AIRLINE S According to the screens.

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01 August 2013 12:08:00 Guest

Guest : GREAT our flight to Rhodes tonight was delayed from 20:00 to 22:30, the overhead screens in the departure lounge say ENQUIRE AIRLINE.. I dont like the sound of this :(.. This Wed evening flight from Gatwick seems to be condemned each week. We are booked on Small Planet, but there has been an aircraft change to JN Airways ? How the *** can we Enquire at the airline when there is no Small planet reps here and no one from JN Airways either. Any ideas .? Hi the inbound flight from Rhodes landed this evening at half seven almost on time. Menzies, ( departures ) have said there is a technical issue and any departure time is currently unknown. Once this is fixed though the flight will have to apply for a ATC traffic slot.

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01 August 2013 12:08:00 Guest

GREAT our flight to Rhodes tonight was delayed from 20:00 to 22:30, the overhead screens in the departure lounge say ENQUIRE AIRLINE.. I dont like the sound of this :(.. This Wed evening flight from Gatwick seems to be condemned each week. We are booked on Small Planet, but there has been an aircraft change to JN Airways ? How the *** can we Enquire at the airline when there is no Small planet reps here and no one from JN Airways either. Any ideas .?

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01 August 2013 12:08:00 Guest

Carolyn Mckeand : Due to fly tomorrow to Zante from Gatwick on SPA. We also have not received our tickets, I managed to speak to someone at Olympic who told me they are in the process of going to email tickets and there has been a problem with their system. I have also been told by them that we will not be flying with SPA as they have had issues. Last weeks flight (flight radar.com) showed a flight with Alba air which virtually took off on time. I too have noticed that the the flight no has changed to a Livingston flight no. So looks like they are chartering flights from all over the place. Just hope everything is ok tomorrow! LIVINGSTON are good, great leg room, and leather seats.. lucky you.

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01 August 2013 12:08:00 Cazza

Due to fly tomorrow to Zante from Gatwick on SPA. We also have not received our tickets, I managed to speak to someone at Olympic who told me they are in the process of going to email tickets and there has been a problem with their system. I have also been told by them that we will not be flying with SPA as they have had issues. Last weeks flight (flight radar.com) showed a flight with Alba air which virtually took off on time. I too have noticed that the the flight no has changed to a Livingston flight no. So looks like they are chartering flights from all over the place. Just hope everything is ok tomorrow!

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31 July 2013 10:07:00 Span

I know how you feel.. I left two 'Urgent' voicemails for Olympic 4 days before I was due to depart and received no call in return. I was only able to receive an update by contacting the holiday provider that I booked the Olympic package (to include Small Planet flights) with; contact Thomas Cook Sunmaster or whoever else it is that you initially booked the holiday with and THEY contact Olympic on your behalf regarding an update on flights. I would really do this before going to the airport or, if you get bumped off a flight like I did, you could end up spending over half a day in the airport. They will, and are legally obliged to, offer you an alternative flight or the option of refund if this happens to you, and you're entitled to compensation too in this situation as it is considered a 'cancellation'. However, some people likely will remain on the original flight (I think they overbook them). Additionally, there were no Small Planet flights listed to leave Birmingham tomorrow, as my itinerary said, either. This flight was only visible online TODAY. So, my flight to Zante, for instance is planned to leave as scheduled (if it is not delayed) but some of us have - 2 days prior - been bumped to an 11:25pm Thomas Cook flight, which means losing a day of our holiday. I shall pursue the compensation I am legally obliged to as this is considered a cancellation. Good luck! Anna

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31 July 2013 10:07:00 Guest

Due to fly SPA this sat aug 3 from gatwick to larnaca at 9.15am Stil no tickets from Olympic hols. Tel number at their office constantly engaged Gatwick departures charter timetable doesn't show P7443 to Larnaca, in fact doesn't show an charter flights to Larnaca on Saturdays! Feeling sick as a dog....not excited about a holiday at all... Anyone else on this supposed flight with any news?

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31 July 2013 07:07:00 Guest

Guest : Has anyone been able to get any compensation from Olympic/Small Planet. I have sent details of the Birmingham Skiathos fiasco to Olympic but up to now have not received any reply, I actually booked with Holiday Hypermarket who are helping me with my claim which was submitted on the 12th July 2013. We are just about to submit a letter to them - via Holiday Hypermarket for our debacle of a flight from Bham to Skiathos on 19/07/13. When we spoke to Holiday Hypermarket yesterday they said we should get a reply within 28 days. Good Luck

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31 July 2013 06:07:00 Guest

Guest : Its 1415 GMT, and JN showing as taxied 1043on gat departures. Its not on flightradar either. Tonights SPA is cancelled and JN doing the run davo Now departed RHO on its way back - tracks as flight NLV1388 or by a/c reg EI-EUB

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31 July 2013 05:07:00 Guest

Watching this one as well as we have same flight in 6 weeks.......called Gatwick and automated system said it left at 10.43 ? Checked My plane finder and not showing but then not sure what flight code it uses

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31 July 2013 05:07:00 Guest

Has anyone been able to get any compensation from Olympic/Small Planet. I have sent details of the Birmingham Skiathos fiasco to Olympic but up to now have not received any reply, I actually booked with Holiday Hypermarket who are helping me with my claim which was submitted on the 12th July 2013.

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31 July 2013 05:07:00 Guest

Its 1415 GMT, and JN showing as taxied 1043on gat departures. Its not on flightradar either. Tonights SPA is cancelled and JN doing the run davo

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31 July 2013 03:07:00 Guest

For peoples info Martin Lewis money saving tips website has info on it today about claiming for delays

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31 July 2013 12:07:00 Guest

Its a new flight...beginning jn.....now boarding....llmy gatwick flight also changed to this airline tomorrow...livingston air Guest : Anyone at LGW got an update on P7481 to Rhodes? Still showing "enquire airline" and the return flight tonight is showing as cancelled.

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31 July 2013 12:07:00 Guest

Anyone at LGW got an update on P7481 to Rhodes? Still showing "enquire airline" and the return flight tonight is showing as cancelled.

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31 July 2013 11:07:00 Guest

Guest : Oh it is so hard not to vent the frustration and anger on here. I've just checked our details on the Olympic site and our outgoing flight details for Friday morning have changed- same time but the flight is a different number......this could really be interesting if they are changing this stuff without informing people......what airline has the prefix JN?????? I won't tell the wife yet but I know she'll read this and will realise its me ;) You might be lucky - the LivingstonAir Airbus looks quite nice - better than a run-down 737 www.livingstonair.it/en/Vola%20con%20noi...

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31 July 2013 11:07:00 Span

11:25 flight I mean

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31 July 2013 11:07:00 Span

The Birmingham to Zante flight is obviously cancelled for some but not all people, though it DEFINITELY is cancelled for some as I was told the flight is downgraded to a smaller one and that I have to take the 11:35pm Thomas Cook flight instead of the 09:30 Small Planet flight I am scheduled to take, hence having a 13 rather than 14 day holiday. I found out because I don't have a ticket at this point and continued to contact my holiday company who contacted Olympic. I would contact the holiday company you booked with, not only the airport, if you do not have a ticket and have not heard anything.

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31 July 2013 10:07:00 Guest

Hey, we have just checked in for our flight today, and our flight number changed last second, instead of small planet they are using livingstone airlines instead. Our new number starts with JN. We were not informed of this change and I enquiries over and over today at the desk and she was in aware of any changes!! So don't worry it's all ok for u!! Keep ringing and emailin Olympic every day till u go to make sure. Guest : Oh it is so hard not to vent the frustration and anger on here. I've just checked our details on the Olympic site and our outgoing flight details for Friday morning have changed- same time but the flight is a different number......this could really be interesting if they are changing this stuff without informing people......what airline has the prefix JN?????? I won't tell the wife yet but I know she'll read this and will realise its me ;)

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31 July 2013 10:07:00 Guest

Oh it is so hard not to vent the frustration and anger on here. I've just checked our details on the Olympic site and our outgoing flight details for Friday morning have changed- same time but the flight is a different number......this could really be interesting if they are changing this stuff without informing people......what airline has the prefix JN?????? I won't tell the wife yet but I know she'll read this and will realise its me ;)

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31 July 2013 02:07:00 Guest

has anybody heard anything about tomorrows flight to rhodes from gatwick? it says enquire airline on the departures site. god, we should be excited for holidays not stressing.

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31 July 2013 01:07:00 Guest

I'm In the same boat :-( so scared now :-( haven't heard anything but have just emailed Olympic demanding a phone call first thing in the morning. No ore holiday excitement here :-( really nervous now. Guest : Meant to be flying out to Rhodes tomorrow morning at 10.10am and just seen on the Gatwick departures websites that we need to "enquire airline". Looks like my fears are going to be realised. No UK telephone number so guess we have to turn up at the airport and get told the bad news. Has anyone on this flight heard anything.

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31 July 2013 01:07:00 Guest

According to the handling agent at Birmingham airport flight P7641 to zante is mot cancelled and due to leave as per planned A S : P7641 FLIGHT from Birmingham to Zante DOWNGRADED to a SMALLER FLIGHT = CANCELLED! Small Planet flight from Birmingham to Zante (flight P7641) at 09:30 on Thursday 1st August is apparently smaller than anticipated (usual rubbish seen on here) so we're shifted onto a Thomas Cook 23:25 flight, loosing a day in resort! I asked them to look into two other morning flights I had pre-researched given such an incident, though they were unavailable. Thus, I had no choice but to move to a later flight. Sunmaster - our tour operator - offered £25 per person, though I plan to pursue compensation through Olympic and my personal insurance given this is considered a cancellation and without the 14 days notice they are legally obliged to give. Davo and others - do you have any info about the best line on compensation (my own insurance/Olympic, etc)? Thanks, A

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31 July 2013 01:07:00 Guest

Meant to be flying out to Rhodes tomorrow morning at 10.10am and just seen on the Gatwick departures websites that we need to "enquire airline". Looks like my fears are going to be realised. No UK telephone number so guess we have to turn up at the airport and get told the bad news. Has anyone on this flight heard anything.

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31 July 2013 12:07:00 Guest

Eve:We were told to get to the airport early,at least 3 hours before flight to give us enough time to collect our tickets from ZONE G,we haven't been away in years and are not confident flyers nor do we know our way around the airport,and this will be our kids first time too,so am very nervous about the whole thing. Helllo, we are due to fly out too on the same flight have contacted Olympic just now and they have told me that there are no issues on that flight and we have requested to collect our tickets on departure , hope that is the best option, i am very worried , I asked Olympic why the flight number was not on the GATWICK departures he wasn't sure and said something about the numbers not loaded yet or perhaps have changed the flight number!!!Another sleepless night i think, I was reassured that if there is an issue they will contact customers as soon as possible and will not leave them stranded, not was I hear from this forum. The same flight last week end went out to Zante I was told so fingers crossed and hope all is well on Sunday, this is really spoiling the build up to our family holiday have managed to keep the anxiety from our children as they are so looking forward to the holiday as we booked the same holiday 7 years ago and had a fabulous time so booked again . Eve : Hi,we are also due to go on this flight,have you had your tickets yet?we haven't and Loveholidays phoned today telling me to collect the tickets from the airport. I am flying on Sunday 04/08/ from Gatwick south flight number P7421 depart 9am to Zante .There is no record for this flight on the Gatwick departures on this day !

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31 July 2013 12:07:00 Guest

Helllo, we are due to fly out too on the same flight have contacted Olympic just now and they have told me that there are no issues on that flight and we have requested to collect our tickets on departure , hope that is the best option, i am very worried , I asked Olympic why the flight number was not on the GATWICK departures he wasn't sure and said something about the numbers not loaded yet or perhaps have changed the flight number!!!Another sleepless night i think, I was reassured that if there is an issue they will contact customers as soon as possible and will not leave them stranded, not was I hear from this forum. The same flight last week end went out to Zante I was told so fingers crossed and hope all is well on Sunday, this is really spoiling the build up to our family holiday have managed to keep the anxiety from our children as they are so looking forward to the holiday as we booked the same holiday 7 years ago and had a fabulous time so booked again . Eve : Hi,we are also due to go on this flight,have you had your tickets yet?we haven't and Loveholidays phoned today telling me to collect the tickets from the airport. I am flying on Sunday 04/08/ from Gatwick south flight number P7421 depart 9am to Zante .There is no record for this flight on the Gatwick departures on this day !

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30 July 2013 11:07:00 Guest

Hi I am due to be on this flight too but haven't had a call from olympic? We are due to pick up our tickets at birmingham airport thursday. Getting worried now. Is there anyway off finding out more? My partner is a nervous flyer (I'm not much better) and I'm dreading thursday now when I should be getting excited! A S : P7641 FLIGHT from Birmingham to Zante DOWNGRADED to a SMALLER FLIGHT = CANCELLED! Small Planet flight from Birmingham to Zante (flight P7641) at 09:30 on Thursday 1st August is apparently smaller than anticipated (usual rubbish seen on here) so we're shifted onto a Thomas Cook 23:25 flight, loosing a day in resort! I asked them to look into two other morning flights I had pre-researched given such an incident, though they were unavailable. Thus, I had no choice but to move to a later flight. Sunmaster - our tour operator - offered ?25 per person, though I plan to pursue compensation through Olympic and my personal insurance given this is considered a cancellation and without the 14 days notice they are legally obliged to give. Davo and others - do you have any info about the best line on compensation (my own insurance/Olympic, etc)? Thanks, A

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30 July 2013 10:07:00 Guest

Incidentally when I booked my extra leg room seats it was a 148 seat plane showing for the seat plan! Guest : I have been told by my tour operator that I am on the small planet flight , I haven't received my tickets and told to pick them up at airport like ticket on departure I will never book Olympic again after this fiasco. I am hopeful the flight will leave on time on Thursday as there is a flight from Rhodes due n the night before around 9pm so hopefully plane will be on the Tarmac!, ready for the zante flight at 9.30 on Thursday! Guest : bit concerned my self flying out to zante on aug 8th from birmingham given different answers about tickets does nothing to boost confiddence in olympic holidays Guest : www.bbc.co.uk/programmes/p00zkz1k/featur... See the link above re compensatin. I am also booked on this flight but have received no notification it has been cancelled. I have also booked extra leg room seats so will see what happens. Has the flight been cancelled or are they just re routing certain passengers to another flight? A S : P7641 FLIGHT from Birmingham to Zante DOWNGRADED to a SMALLER FLIGHT = CANCELLED! Small Planet flight from Birmingham to Zante (flight P7641) at 09:30 on Thursday 1st August is apparently smaller than anticipated (usual rubbish seen on here) so we're shifted onto a Thomas Cook 23:25 flight, loosing a day in resort! I asked them to look into two other morning flights I had pre-researched given such an incident, though they were unavailable. Thus, I had no choice but to move to a later flight. Sunmaster - our tour operator - offered £25 per person, though I plan to pursue compensation through Olympic and my personal insurance given this is considered a cancellation and without the 14 days notice they are legally obliged to give. Davo and others - do you have any info about the best line on compensation (my own insurance/Olympic, etc)? Thanks, A

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30 July 2013 10:07:00 Guest

I have been told by my tour operator that I am on the small planet flight , I haven't received my tickets and told to pick them up at airport like ticket on departure I will never book Olympic again after this fiasco. I am hopeful the flight will leave on time on Thursday as there is a flight from Rhodes due n the night before around 9pm so hopefully plane will be on the Tarmac!, ready for the zante flight at 9.30 on Thursday! Guest : bit concerned my self flying out to zante on aug 8th from birmingham given different answers about tickets does nothing to boost confiddence in olympic holidays Guest : www.bbc.co.uk/programmes/p00zkz1k/featur... See the link above re compensatin. I am also booked on this flight but have received no notification it has been cancelled. I have also booked extra leg room seats so will see what happens. Has the flight been cancelled or are they just re routing certain passengers to another flight? A S : P7641 FLIGHT from Birmingham to Zante DOWNGRADED to a SMALLER FLIGHT = CANCELLED! Small Planet flight from Birmingham to Zante (flight P7641) at 09:30 on Thursday 1st August is apparently smaller than anticipated (usual rubbish seen on here) so we're shifted onto a Thomas Cook 23:25 flight, loosing a day in resort! I asked them to look into two other morning flights I had pre-researched given such an incident, though they were unavailable. Thus, I had no choice but to move to a later flight. Sunmaster - our tour operator - offered £25 per person, though I plan to pursue compensation through Olympic and my personal insurance given this is considered a cancellation and without the 14 days notice they are legally obliged to give. Davo and others - do you have any info about the best line on compensation (my own insurance/Olympic, etc)? Thanks, A

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30 July 2013 09:07:00 Guest

bit concerned my self flying out to zante on aug 8th from birmingham given different answers about tickets does nothing to boost confiddence in olympic holidays Guest : www.bbc.co.uk/programmes/p00zkz1k/featur... See the link above re compensatin. I am also booked on this flight but have received no notification it has been cancelled. I have also booked extra leg room seats so will see what happens. Has the flight been cancelled or are they just re routing certain passengers to another flight? A S : P7641 FLIGHT from Birmingham to Zante DOWNGRADED to a SMALLER FLIGHT = CANCELLED! Small Planet flight from Birmingham to Zante (flight P7641) at 09:30 on Thursday 1st August is apparently smaller than anticipated (usual rubbish seen on here) so we're shifted onto a Thomas Cook 23:25 flight, loosing a day in resort! I asked them to look into two other morning flights I had pre-researched given such an incident, though they were unavailable. Thus, I had no choice but to move to a later flight. Sunmaster - our tour operator - offered £25 per person, though I plan to pursue compensation through Olympic and my personal insurance given this is considered a cancellation and without the 14 days notice they are legally obliged to give. Davo and others - do you have any info about the best line on compensation (my own insurance/Olympic, etc)? Thanks, A

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30 July 2013 07:07:00 Span

Excuse the many errors...in my touch screen mobile

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30 July 2013 07:07:00 Span

Thanks re compensation link. I found out simply because I was doing THEIR job in being proactive about getting information to customers... I twice called Sunmaster who I booked the holiday with and they had Olympic on the other lane as I requested info on my tickets. I's advise that you call your company to save yourself a potentially gigantic delay in the airport (14 hours)! It is utterly shocking and immoral that people are not only poorly informed by their shoddy so-clef customer service, but hat we are losing days of our holiday that we have paid and planned for. I intend in taking this to the Media too and potentially Holiday Watchdog as I feel that strongly about them doing it to many people. Evidently not a mistake but planned corruption and misinformation being given to customers!

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30 July 2013 07:07:00 Eve

Hi,we are also due to go on this flight,have you had your tickets yet?we haven't and Loveholidays phoned today telling me to collect the tickets from the airport. I am flying on Sunday 04/08/ from Gatwick south flight number P7421 depart 9am to Zante .There is no record for this flight on the Gatwick departures on this day !

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