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Small Planet Airlines Discussion

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11 October 2016 09:10:00 Guest

Like everyone here I have applied for EU 261/2004 compensation for Flight S5 0124 12hour 15 mins flight delay. Like others they haven't responded so now writing to Small Planet. Customer Serv/Claims. J Basanaviciaus 15, Vilnius, Lithuania. LT 03108 to back-up our claim. Olympic don't want to know and palm off any help. I did get intouch with CAA and they advised getting intouch with the relevant aviation authority of Lithuania also. Because Small Planet have no presence in this country I ca not serve any order with a bailiff. Hope above address helps some of you.

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10 October 2016 11:10:00 Bry

Guest : On 2nd September we flew from Manchester to Skiathos and had over a 4 hour delay due to no pilot. Was told by the rep everyone on flight entitled to compensation as we weren't even offered food vouchers whilst we waited. Can anybody remember what the flight number was or what the exact time was we departed and landed? Should have taken a note at the time but didn't think about it. Thanks, jess Yes we were on that flight. Flight no.S5217 due to depart at 13.50 actually flew at 17.50. Let me know how you get on with compensation , I cannot get a response or help from anyone. Thanks

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10 October 2016 11:10:00 Carol Mottram

Guest : On 2nd September we flew from Manchester to Skiathos and had over a 4 hour delay due to no pilot. Was told by the rep everyone on flight entitled to compensation as we weren't even offered food vouchers whilst we waited. Can anybody remember what the flight number was or what the exact time was we departed and landed? Should have taken a note at the time but didn't think about it. Thanks, jess Yes we were on that flight too. Flight no. S5217 due to depart at 13.50 actually flew at 17.50. Let me know how you get on with compensation, I cannot get any response or help from anyone . Thanks

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09 October 2016 09:10:00 Guest

15 hour delay getting out of manchester for kos on 1 oct 2016. Lots of very * people. Small planet airlines it seems are famous round manchester airport for being useless. Apparently they hold the record for longest ever delay in the history of the airport (in july i think ). And OLYMPIC HOLIDAYS who front these cowboys did NOTHING to help and took no responsibility for this airline they have contracted.

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06 October 2016 02:10:00 teddy

France's malthouse : 27hour delay on Manchester to Crete late July, claimed which was aknowledged but not a tweet since. Yet Olympic are still proposing this outfit for next year. Beginning to fear this airline does not intend to settle claims If you need help getting them to act then the I know LA Law ltd have been dealing with a lot of claims on that flight. They're working on a no win no fee basis for those claims. are you on twitter? If you want some advice/assistance getting it processed get in contact with my colleague @RebeccAirClaims as she's been dealing with most of the flights for that one so can get it processed if needed. Free advice at the least!

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03 October 2016 10:10:00 France's malthouse

27hour delay on Manchester to Crete late July, claimed which was aknowledged but not a tweet since. Yet Olympic are still proposing this outfit for next year. Beginning to fear this airline does not intend to settle claims

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28 September 2016 04:09:00 Guest

hi yes that's the flight. have you heard back of them ? don't suppose you have the picture with the luggage on the run way do you ?

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28 September 2016 04:09:00 Guest

hi yes that's the flight. have you heard back of them ? don't suppose you have the picture with the luggage on the run way do you ? Guest : Hi, we were due to fly at 8.00 a.m. with SPA on 14th September to Rhodes, is this the flight you are referring to? I have submitted a claim and waiting for a response although concerns SPA may be using weather conditions as reason for delay. Thanks Irene Guest : just about to put a claim in with SPA was delayed on 14.9.16 was anyone else on the flight ? could you email me djhulse@hotmail.co.uk as been told the more people do it collectively the higher the chance of payout and does anyone have the pic when the luggage fell out the holding bit of the plance when it was on the runway thanks dan

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27 September 2016 07:09:00 Guest

Hi, we were due to fly at 8.00 a.m. with SPA on 14th September to Rhodes, is this the flight you are referring to? I have submitted a claim and waiting for a response although concerns SPA may be using weather conditions as reason for delay. Thanks Irene Guest : just about to put a claim in with SPA was delayed on 14.9.16 was anyone else on the flight ? could you email me djhulse@hotmail.co.uk as been told the more people do it collectively the higher the chance of payout and does anyone have the pic when the luggage fell out the holding bit of the plance when it was on the runway thanks dan

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26 September 2016 08:09:00 Guest

how do i submit api with small planet

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23 September 2016 07:09:00 Guest

just about to put a claim in with SPA was delayed on 14.9.16 was anyone else on the flight ? could you email me djhulse@hotmail.co.uk as been told the more people do it collectively the higher the chance of payout and does anyone have the pic when the luggage fell out the holding bit of the plance when it was on the runway thanks dan

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23 September 2016 03:09:00 Guest

On 2nd September we flew from Manchester to Skiathos and had over a 4 hour delay due to no pilot. Was told by the rep everyone on flight entitled to compensation as we weren't even offered food vouchers whilst we waited. Can anybody remember what the flight number was or what the exact time was we departed and landed? Should have taken a note at the time but didn't think about it. Thanks, jess

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16 September 2016 12:09:00 Guest

Guest : Guest : Many people put a claims form in,going back 5 years. They ignore everything solicitors small claims court etc. Small planet have no intention of paying up the company is small they would go bust, Best thing is put your claim in and leave it at that you may get a surprise. That's if they accept the flight number but that seems to be the latest trick. The computer says NO. I had my claim processed and paid within 3 weeks, no arguments. It is very simple, provide the information required and you will receive the funds. If you can't use the online form send it to Claims@SmallPlanet.aero or call their call centre.where did you get a copy of your tickets and boarding passes? They are asking for these and i do not know where to get copies from?

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14 September 2016 04:09:00 Guest

James Robinson : booked holiday with On The Beach which includes small planet airlines. On the beach are charging £79 for 15 kg hold bag. my question is can I pay at small planets checkin for 1 bag and if so at what cost. Have tried to contact SPA they say check with OTB. Any Regards Jim. advice appreciatedhi there i have the same problem we also booked with onthebeach and cant get any information an what the airport charges have you got a update yourself as im intrested to know if this would be a cheaper option we fly on the 3/10/16

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13 September 2016 12:09:00 Guest

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12 September 2016 06:09:00 Duggan

How do I register my A P I information with small planet.

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11 September 2016 01:09:00 Guest

Hi just flew with small planet fr om Manchester to Skiathos. 4 hours delay due to no pilot available on return another delay but not as long 1hr plus . landed at Manchester had to wait for steps to be attached 20 mins inside plane with no aircon very warm. It turns out we are no wh ere near the terminal so had a bus ride there . Very disappointed with them . In future will not fly with them again. Stu

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07 September 2016 05:09:00 Guest

No emails, no contact, absolutely disgusted. Husband phoned GBS on Monday as per the letter we were given at airport. Got a reference. Phoned Small Planet Tuesday, no joy but did give details of courier service using and contact number, THS couriers on 0845 604 7225. spoke to a very helpful gentleman who confirmed that it would definitely not be Tuesday but maybe Wednesday or Thursday and that we would get a call beforehand letting us know when delivery would be. Nothing yet. Checked website www.thscouriers.co.uk and using code LGWLLC10105 and putting in name can track baggage. Looks like courier company received all the baggage at their Manchester depot early this morning but no other info yet. (07/09/16) Guest : Hi sounds like we were on the same flight as you - no bags yet although I did receive an email yesterday afternoon to advise being processed. Have never flown before with Small Planet & will never do so again! Can't believe their incompetence. Guest : Rubbish airline, sent everyone's bags to Manchester and passengers to gatwick saying they were following on small planet plane, and would be delivered overnight, and to us Monday. And that was after a two plus hour delay in take off. They lie and so do their handling agents who told me luggage was with the courier at gatwick, it isn't, and it's now Tuesday and I have spoken to a guy in Manchester airport and that is where our bags still are, and everyone else's who was unfortunate to be on that plane. So my question? What was in the hold that took priority over their customer? Obviously something lucrative. Disgusting treatment will be lucky if we get our bags tomorrow! Guest : Hi sounds like we were on the same flight as you - no bags yet although I did receive an email yesterday afternoon to advise being processed. Have never flown before with Small Planet & will never do so again! Can't believe their incompetence. Guest : Rubbish airline, sent everyone's bags to Manchester and passengers to gatwick saying they were following on small planet plane, and would be delivered overnight, and to us Monday. And that was after a two plus hour delay in take off. They lie and so do their handling agents who told me luggage was with the courier at gatwick, it isn't, and it's now Tuesday and I have spoken to a guy in Manchester airport and that is where our bags still are, and everyone else's who was unfortunate to be on that plane. So my question? What was in the hold that took priority over their customer? Obviously something lucrative. Disgusting treatment will be lucky if we get our bags tomorrow!

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07 September 2016 05:09:00 Guest

Guest : Hi sounds like we were on the same flight as you - no bags yet although I did receive an email yesterday afternoon to advise being processed. Have never flown before with Small Planet & will never do so again! Can't believe their incompetence. Guest : Rubbish airline, sent everyone's bags to Manchester and passengers to gatwick saying they were following on small planet plane, and would be delivered overnight, and to us Monday. And that was after a two plus hour delay in take off. They lie and so do their handling agents who told me luggage was with the courier at gatwick, it isn't, and it's now Tuesday and I have spoken to a guy in Manchester airport and that is where our bags still are, and everyone else's who was unfortunate to be on that plane. So my question? What was in the hold that took priority over their customer? Obviously something lucrative. Disgusting treatment will be lucky if we get our bags tomorrow!

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06 September 2016 07:09:00 Guest

Hi sounds like we were on the same flight as you - no bags yet although I did receive an email yesterday afternoon to advise being processed. Have never flown before with Small Planet & will never do so again! Can't believe their incompetence. Guest : Rubbish airline, sent everyone's bags to Manchester and passengers to gatwick saying they were following on small planet plane, and would be delivered overnight, and to us Monday. And that was after a two plus hour delay in take off. They lie and so do their handling agents who told me luggage was with the courier at gatwick, it isn't, and it's now Tuesday and I have spoken to a guy in Manchester airport and that is where our bags still are, and everyone else's who was unfortunate to be on that plane. So my question? What was in the hold that took priority over their customer? Obviously something lucrative. Disgusting treatment will be lucky if we get our bags tomorrow!

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05 September 2016 06:09:00 Guest

Guest : Hi there I wonder if anyone here can help me as I am getting very frustrated with Small Planet's claims form! We were on the Manchester Rhodes flight which was due to depart 17th August and had a 14.5hr delay. Whichever combination of numbers I use it won't accept any and also won't let me put any value into the scheduled flight route box either, and to be honest I don't know what to put in there anyway. Any help is appreciated Use moneysavingexpert.com and get a template letter, ignore the small planet boxes and just send the letter via attachment or email

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03 September 2016 11:09:00 Guest

Guest : Take no notice ,someone pops in here from time to time saying their claims are settled. It's all poppy cock, we had one person saying their claim was settled at the airport (they refused to wait for the late flight) as for the fool who says Small Planet are fantastic.they must be a trolley dolly. Guest : Could I just check that your claim that was processed in 3 weeks was actually with Small Planet? I have an ongoing claim with them from last year that is still being ignored. I was on this flight from Manchester to Rhodes too and am about to put in a second claim but not holding out much hope given that last year's is still not processed! Guest : Many people put a claims form in,going back 5 years. They ignore everything solicitors small claims court etc. Small planet have no intention of paying up the company is small they would go bust, Best thing is put your claim in and leave it at that you may get a surprise. That's if they accept the flight number but that seems to be the latest trick. The computer says NO. I had my claim processed and paid within 3 weeks, no arguments. It is very simple, provide the information required and you will receive the funds. If you can't use the online form send it to Claims@SmallPlanet.aero or call their call centre.

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02 September 2016 10:09:00 Guest

Just returned from Corfu, another fantastic flight and would definitely recommend!

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02 September 2016 10:09:00 Guest

Stuck in Skiathos Airport awaiting the 20.30 departure of SPA flight to Manchester. It's now 22.15 and we're told it's now scheduled to arrive at 22.50.

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02 September 2016 06:09:00 Guest

Guest : Could I just check that your claim that was processed in 3 weeks was actually with Small Planet? I have an ongoing claim with them from last year that is still being ignored. I was on this flight from Manchester to Rhodes too and am about to put in a second claim but not holding out much hope given that last year's is still not processed! Guest : Many people put a claims form in,going back 5 years. They ignore everything solicitors small claims court etc. Small planet have no intention of paying up the company is small they would go bust, Best thing is put your claim in and leave it at that you may get a surprise. That's if they accept the flight number but that seems to be the latest trick. The computer says NO. I had my claim processed and paid within 3 weeks, no arguments. It is very simple, provide the information required and you will receive the funds. If you can't use the online form send it to Claims@SmallPlanet.aero or call their call centre.

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31 August 2016 08:08:00 Guest

Hi Guest : Hi there I had to claim and had same problem if you put a 0 before the flight number I wonder if anyone here can help me as I am getting very frustrated with Small Planet's claims form! We were on the Manchester Rhodes flight which was due to depart 17th August and had a 14.5hr delay. Whichever combination of numbers I use it won't accept any and also won't let me put any value into the scheduled flight route box either, and to be honest I don't know what to put in there anyway. Any help is appreciated Guest : Hi there I wonder if anyone here can help me as I am getting very frustrated with Small Planet's claims form! We were on the Manchester Rhodes flight which was due to depart 17th August and had a 14.5hr delay. Whichever combination of numbers I use it won't accept any and also won't let me put any value into the scheduled flight route box either, and to be honest I don't know what to put in there anyway. Any help is appreciated

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30 August 2016 09:08:00 James Robinson

booked holiday with On The Beach which includes small planet airlines. On the beach are charging £79 for 15 kg hold bag. my question is can I pay at small planets checkin for 1 bag and if so at what cost. Have tried to contact SPA they say check with OTB. Any Regards Jim. advice appreciated

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30 August 2016 06:08:00 Guest

Guest : Many people put a claims form in,going back 5 years. They ignore everything solicitors small claims court etc. Small planet have no intention of paying up the company is small they would go bust, Best thing is put your claim in and leave it at that you may get a surprise. That's if they accept the flight number but that seems to be the latest trick. The computer says NO. I had my claim processed and paid within 3 weeks, no arguments. It is very simple, provide the information required and you will receive the funds. If you can't use the online form send it to Claims@SmallPlanet.aero or call their call centre.

Reply
30 August 2016 12:08:00 Guest

Many people put a claims form in,going back 5 years. They ignore everything solicitors small claims court etc. Small planet have no intention of paying up the company is small they would go bust, Best thing is put your claim in and leave it at that you may get a surprise. That's if they accept the flight number but that seems to be the latest trick. The computer says NO.

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29 August 2016 08:08:00 ronsar

has anyone managed to claim yet as the claim form is proving difficult due to incorrect flight number and scheduled flight route?? Guest : Guest : Please can someone tell me the flight number for the flight which was 14 and a half hours delayed on 18th August from Rhodes to Manchester? I have it as S5224 but the small planet claim form says it is incorrect! Can anybody give me some ideas please? Hi I was on this flight it was s5223

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29 August 2016 07:08:00 Guest

Hi there I wonder if anyone here can help me as I am getting very frustrated with Small Planet's claims form! We were on the Manchester Rhodes flight which was due to depart 17th August and had a 14.5hr delay. Whichever combination of numbers I use it won't accept any and also won't let me put any value into the scheduled flight route box either, and to be honest I don't know what to put in there anyway. Any help is appreciated

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28 August 2016 11:08:00 Guest

It departed at 11.11am. I was on it! Guest : Can anyone tell me what time exactly the flight S5 0765 from Manchester to Kefalonia on August 6th finally departed. Was due to depart 06.10 but think it was approx 23 hours later.

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26 August 2016 09:08:00 Guest

You have to put a 0 then os5224 then it will work

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23 August 2016 06:08:00 Guest

Guest : Please can someone tell me the flight number for the flight which was 14 and a half hours delayed on 18th August from Rhodes to Manchester? I have it as S5224 but the small planet claim form says it is incorrect! Can anybody give me some ideas please? Hi I was on this flight it was s5223

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22 August 2016 02:08:00 Guest

Google Small Planet Flight Schedule. All flight codes are there you just have to trawl through until you find the one you want.

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21 August 2016 06:08:00 Guest

Please can someone tell me the flight number for the flight which was 14 and a half hours delayed on 18th August from Rhodes to Manchester? I have it as S5224 but the small planet claim form says it is incorrect! Can anybody give me some ideas please?

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21 August 2016 11:08:00 Guest

C Guest : 7th August 2016 10am Have been delayed at Manchester airport now for 28 hrs waiting for trip to Kefalonia No information being given Guest : 7th August 2016 10am Have been delayed at Manchester airport now for 28 hrs waiting for trip to Kefalonia No information being given Guest : 7th August 2016 10am Have been delayed at Manchester airport now for 28 hrs waiting for trip to Kefalonia No information being given Can you please let me know what time this flight actually departed. We were unfortunately booked on this flight and chose to find alternative flight with another airline.In process of trying to claim against an appalling airline with a long history of delayed or cancelled flights.

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21 August 2016 11:08:00 Guest

Can anyone tell me what time exactly the flight S5 0765 from Manchester to Kefalonia on August 6th finally departed. Was due to depart 06.10 but think it was approx 23 hours later.

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20 August 2016 02:08:00 Guest

Flew from Gatwick to Corfu yesterday evening, fantastic crew, modern interior and all on time.

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18 August 2016 06:08:00 Lindsey

I booked a holiday through Olympic and the flight operator was SPA. We were flying from Manchester on Wednesday 10th Aug supposedly at 8am , having paid extra money for a morning flight. The flight was delayed by almost 8 hours it was horrendous, no representative, no regular updates just a £12 voucher that could only be redeemed at certain outlets within the airport. That was soon spents due to airport rip off prices. It wasn't as bad as some had it, we were two adults however there were families with very young children and babies. Once on board we were told it was due to a technical fault Our return trip wasn't much better a four hour delay at Rhodes airport....another technical fault. I have booked for many years with Olympic with no concerns. If they are going to continue to use SPA they have lost me as a customer. We had a so issue two years ago with a five hour delay going to Crete I should have had faith in my cut feelings and gone elsewhere....NEVER AGAIN

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18 August 2016 03:08:00 Not happy

Do Small Planet only have one plane that flies from Manchester to the various Greek Islands? So if it is late on the Skiathos run on a Friday it will also be late on the Kefalonia run on a Saturday. Why dont GIC/Sunvil and Ionion and Aegean Islands Holidays do something about the problem which has been going on all summer? Olympic are not the only tour operator using Small Planet - they are using a common broker to source the flights. Not surprisingly they charge less for Manchester departures on their holidays than Birmingham or Gatwick. We were booked back from Kefalonia to Manchester on 7th August but as my son was 18 we were put on a Norwegian flight to Gatwick and then had a 6 hour taxi ride - finally getting home 12 hours late. If you had young children you got put on the Birmingham flight and therefore got back earlier. Small Planet are a disgrace and should be replaced. Shame the refunds claimed by the tour operators are not passed to customers who have to claim on insurance and pay excess.

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18 August 2016 03:08:00 Guest

Do Small Planet only have one plane that flies from Manchester to the various Greek Islands? So if it is late on the Skiathos run on a Friday it will also be late on the Kefalonia run on a Saturday. Why dont GIC/Sunvil and Ionion and Aegean Islands Holidays do something about the problem which has been going on all summer? Olympic are not the only tour operator using Small Planet - they are using a common broker to source the flights. Not surprisingly they charge less for Manchester departures on their holidays than Birmingham or Gatwick. We were booked back from Kefalonia to Manchester on 7th August but as my son was 18 we were put on a Norwegian flight to Gatwick and then had a 6 hour taxi ride - finally getting home 12 hours late. If you had young children you got put on the Birmingham flight and therefore got back earlier. Small Planet are a disgrace and should be replaced. Shame the refunds claimed by the tour operators are not passed to customers who have to claim on insurance and pay excess.

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18 August 2016 10:08:00 Rhodes to Manchester

We are currently in a really bad/dirty 2 star hotel because of the 14 hour flight delay from small planet. We booked through secret escapes who work with Olympic holidays. First of all, everyone who is reading this PLEASE do not book with any of the above companies. Firstly the hotel wasn't anything to what we booked. Not offered an alternative room, instead asked to pay €150 per night to upgrade and we didn't have the money. Secondly, the flight was delayed 14 hours. We are currently in this 2* hotel provided by olympic holidays with my pregnant wife. We have had no sleep for over 24 hours. I have rang our olympic rep who hasn't a clue. Rang olympic holidays here in Greece who also don't know flight times. This company is an absolute joke. We will be putting in a complaint and connecting the relevant authorities. This company shouldn't be in business.

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10 August 2016 05:08:00 Guest

We were delayed by 8 hours then told that another airline was flying us back to manchester don't know what happened to the people waiting to go to kefalonia Guest : Have you left yet? Very worried about our return flight from Kefalonia next week. Guest : 7th August 2016 10am Have been delayed at Manchester airport now for 28 hrs waiting for trip to Kefalonia No information being given

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09 August 2016 03:08:00 Margaret Bradley

First time we have flown with small planet airlines and first time from Manchester airport first time to Skiathos . We can expect delays due to technical reason our flight out was delayed by 2 hours due to ground crew not being on time? so we missed our slot and then a passenger having to be taken off due to illness - possibly because we were sat on a hot plane for 2 hours ?? - not given much of an update by cabin crew did bring round water for us (flight out was S5151) . Return flight was S5152 again delayed by over an hour and a half - Skiathos is not a big airport and was only operating 2 departure gates many people saying they are used to be being delayed - did end up sitting on the floor for about half that time. My main issue of concern was the male steward on our return flight who when he did not receive the request for extra crisps he had asked the other stewardesses for he promptly put his finger up at then m and swore at them - this was in front of my 15 year old daughter . I did not feel the cabin crew on our return flight were very professional - they were slow could not take an order correctly got confused easily when asked for more than 2 items at a time. Unsure if i would fly with them again

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07 August 2016 08:08:00 Guest

Have you left yet? Very worried about our return flight from Kefalonia next week. Guest : 7th August 2016 10am Have been delayed at Manchester airport now for 28 hrs waiting for trip to Kefalonia No information being given

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07 August 2016 11:08:00 Guest

7th August 2016 10am Have been delayed at Manchester airport now for 28 hrs waiting for trip to Kefalonia No information being given

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07 August 2016 03:08:00 Guest

We were suddenly asked to board mini-buses and taken to airport where another flight had been arranged to take us to Manchester. It eventually departed around 2000. Guest : Guest : Flight from kefalonia is delayed 23 hrs all Manchester flights for small planet are marked as delayed are they in trouble we are stuck in kefalonia with no info just told to go to airport and wait We were on the flight to Birminham that some people were offered. When we left you at that awful taverna they said they were going to look to find accommodation for everyone. Did they not do that?

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07 August 2016 12:08:00 Guest

Guest : Flight from kefalonia is delayed 23 hrs all Manchester flights for small planet are marked as delayed are they in trouble we are stuck in kefalonia with no info just told to go to airport and wait Happens every year. They will get there Eventually

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06 August 2016 11:08:00 Guest

Guest : Flight from kefalonia is delayed 23 hrs all Manchester flights for small planet are marked as delayed are they in trouble we are stuck in kefalonia with no info just told to go to airport and wait We were on the flight to Birminham that some people were offered. When we left you at that awful taverna they said they were going to look to find accommodation for everyone. Did they not do that?

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