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Small Planet Airlines Discussion
Guys...don't forget, SPA are ONLY the carrier who are contracted for getting you from point A to point B safely. Remember the basics of contract law and who your contract to travel is with - you did not contract to pay SPA for your holiday you did sign a form and paid your hard earned cash to OLYMPIC NOT Small Planet/Grand Cru/EnterAir or whoever. The contract is with the tour operator. It is the tour operator who has the contract with the airline and any pursuit of compensation for breach of that contract would be instigated by Olympic or whoever as a seperate issue. BBC's Watchdog though would be a VERY good place to start getting Olympics attention to the problem!!
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Following the below people who have already had issues should also contact BBC Watchdog _ don't forget this is not just spa but Olmpic Holidays ssl.bbc.co.uk/programmes/b006mg74/contac... .
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I was also on the Small Planet flights on the 12th & 20th of July between Gatwick and Corfu. Delays in both directions. Can anyone tell me what time we landed in Gatwick on the 20th? Flight number was P7356. I need to know to figure out how much later than the original scheduled arrival time we actually touched down for compensation purposes - I am also considering setting up a group on Facebook for people to share tips and experiences of claiming compensation from Small Planet. Please comment if you would find this useful
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Guest : We 'flew' with small planet to corfu on 12 july and returned on 20 july. Despite assurances from small planet that we would be flying on one of their A320's, in fact we flew on an unbranded very old plane belonging to grand cru airlines. We had our flights 'rescheduled' on outbound and inbound flights by 4 hours difference. The plane we flew on, an old 737 was nearly 26 years old, very shabby and the crew's English was pretty poor. All in all a very shoddy experience. Small Planet take my words, you will not be flying next summer if you carry on with this performance. Please do not tell customers you are operating their flights when you clearly are not. Although I can completely understand your dissatisfaction, I suspect the problems you experienced were as much (if not more) the making of the tour operator as the airline involved.
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We 'flew' with small planet to corfu on 12 july and returned on 20 july. Despite assurances from small planet that we would be flying on one of their A320's, in fact we flew on an unbranded very old plane belonging to grand cru airlines. We had our flights 'rescheduled' on outbound and inbound flights by 4 hours difference. The plane we flew on, an old 737 was nearly 26 years old, very shabby and the crew's English was pretty poor. All in all a very shoddy experience. Small Planet take my words, you will not be flying next summer if you carry on with this performance. Please do not tell customers you are operating their flights when you clearly are not.
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Guest : Guest : Anyone who should have returned from Skiathos to Birmingham on July 19th. Please let us know how you go on! When did you actually get back to UK and which airport. Need to know traveller. Thanks We got back early hours of today after being flown to Gatwick last night and bussed to birmingham Thank you for the info........that is horrendous - considering you should have returned on Friday at 9.10pm and you were flown into Gatwick on Saturday evening then bussed up to Birmingham arriving in the early hours of SUNDAY. Sounds like herding cattle and treating people like ****t. Glad we walked away from our holiday at B'Ham airport on Friday morning.
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Guest : Anyone who should have returned from Skiathos to Birmingham on July 19th. Please let us know how you go on! When did you actually get back to UK and which airport. Need to know traveller. Thanks We got back early hours of today after being flown to Gatwick last night and bussed to birmingham
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Anyone who should have returned from Skiathos to Birmingham on July 19th. Please let us know how you go on! When did you actually get back to UK and which airport. Need to know traveller. Thanks
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hello all, i have just come accross this thread and im so worried about my up coming holiday on 31/7/13 with olympic holidays using SPA to rhodes. this holiday is a surprise for my boyfriends 30th! how do i get information regarding the flights at this early stage? the flight isnt coming up on gatwick departures but unsure if maybe its just too early? im going to call olympic soon and express my concern, what cover does ABTA give us? surely we have some rights to refunds etc. has anyone a number for small planet airlines? i cant find one!
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For your rights regarding a delayed or cancelled flight: www.caa.co.uk/default.aspx?catid=2226&pa... If you get nowhere with your tour operator: email passengercomplaints@caa.co.uk
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Surprise surprise, my Facebook comments (all factual just pointing out every cancellation) have disappeared off olympic s Facebook page). At least they can't edit ABTAS Facebook page.....
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Guest : just asked daily mirror to investigate! QOUTE QUOTE Well done you. Please keep us updated this MIGHT! bring Olympic to post here. I don't think.
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Guest : Your right. They disappear down a big black hole Olympic call customer service. This MESS will cost them I hope it finishes them. PLEASE DO NOT BOOK WITH OLYMPIC CHEAP IS NASTY. Just checked out the OLYMPIC Facebook page. They seem VERY enthusiastic to respond to the minority of reviews praising their "service" but having had a thorough browse through the majority of reviews slating their poor service the number of public responses is errrr none! Now why does that not surprise me? My heart goes out to the family with a young child who were waiting on the Rhodes flight this evening only to learn on here that their carrier had been changed and their flight was now on its way to Rhodes. OLYMPIC...you should be ashamed of your poor communications with clients. I am sure that I am one of many hoping that ABTA will rescind your authorisation to trade.
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Just checked out the OLYMPIC Facebook page. They seem VERY enthusiastic to respond to the minority of reviews praising their "service" but having had a thorough browse through the majority of reviews slating their poor service the number of public responses is errrr none! Now why does that not surprise me? My heart goes out to the family with a young child who were waiting on the Rhodes flight this evening only to learn on here that their carrier had been changed and their flight was now on its way to Rhodes. OLYMPIC...you should be ashamed of your poor communications with clients. I am sure that I am one of many hoping that ABTA will rescind your authorisation to trade.
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SHAME ON YOU OLYMPIC when are you going to help these people. Give them the information they need, every joe blogs is trying to help bar you. YOU just sit on your lazy arse counting your money and reading these reviews. You really are a shambolic disgrace. Talk to these people. This dreadful fiasco is truly heart breaking PLEASE DO NOT BOOK WITH OLYMPIC
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Gatwick Handling Services EGKK : NOTICE - This evenings flight to RHODES P7 411 had been delayed due to the aircraft being out of rotation. It was scheduled for 16.30 tomorrow. However, passengers on the flight this evening have been transferred to another airline - Grand Cru and this flight has now departed LGW. Olympic should have notified you all via email today. Any passengers who have missed their flight need to contact Olympic and Avro holidays, not Gatwick Handling. Grand Cru's 737 LY-BGC is definitely showing on tracking as over Brussels ex LGW so if this is the Rhodes flight then it's certainly on it's way
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NOTICE - This evenings flight to RHODES P7 411 had been delayed due to the aircraft being out of rotation. It was scheduled for 16.30 tomorrow. However, passengers on the flight this evening have been transferred to another airline - Grand Cru and this flight has now departed LGW. Olympic should have notified you all via email today. Any passengers who have missed their flight need to contact Olympic and Avro holidays, not Gatwick Handling.
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SHOCKING. PLEASE USE FACEBOOK AND ABTA COMPLAINTS. THIS NEEDS SORTING, HUNDREDS NOW AFFECTED INJUST THREE DAYS !
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If you have access to the internet have a look at gatwick depatures. It now says that flight was airborne at 2145. We are in rhodes waiting to catch that same flight back so we have been watching it. Guest : Guest : According to the Gatwick departures site this flight has left....it was showing delayed until 1630 then changed again....you need to find someone ASAP! Guest : Hi Does anyone here know about P7 411 to Rhodes this evening is scheduled to leave. It was originally 9.30 this evening, but re-scheduled for tomorrow, there are No olympic airlines or tour reps once you get pass security to ask. Anyone on here supposed to be on P7 411 ? We've got a young child and this is very very frustrating when you cant get any information. How do you know that. I cant see anything on the departure board above us ?? Half an hour ago it said DELAYED and it had a 16-30 showing on the board. Please tell this is a mistake ? Can you have another look please.. Really panicking,, There is NO ONE Here who seems to know.
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Guest : According to the Gatwick departures site this flight has left....it was showing delayed until 1630 then changed again....you need to find someone ASAP! Guest : Hi Does anyone here know about P7 411 to Rhodes this evening is scheduled to leave. It was originally 9.30 this evening, but re-scheduled for tomorrow, there are No olympic airlines or tour reps once you get pass security to ask. Anyone on here supposed to be on P7 411 ? We've got a young child and this is very very frustrating when you cant get any information. How do you know that. I cant see anything on the departure board above us ?? Half an hour ago it said DELAYED and it had a 16-30 showing on the board. Please tell this is a mistake ? Can you have another look please.. Really panicking,, There is NO ONE Here who seems to know.
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Cyprus Airlines currently boarding, they have used them inthe past as replacement Good luck! davo Guest : h Guest : Hi there, could you tell me if you booked via a travel agent e.g Thomas cook etc as I have booked to go next week via TC then have been informed we will be flying with Small Planet Airlines!. Having read all there plus other reviews am now very concerned about going? Hope your flights get sorted out soon. Guest : This evenings flight from Larnaca to Gatwick on Small Planet airlines has been CANCELLED. 19:15 P7444 LARNACA CANCELLED Its quarter past ten here in Cyprus and no one seems to know what is happening to our flight. Is there anyone else booked on this evenings flight on P7 444 ? We booked flight only's and no one has been in touch with details of how long this delay is or what we have to do. Waiting patiently at the airport. Glad I found this forum.. Guest : Guest : Guest : We are waiting to check in on P7 411 to Rhodes from Gatwick south terminal this evening. We have been informed by an Olympic rep that the flight has been delayed until 16.30 on Sunday afternoon. This is disgraceful. Ok so we get a £5 meal voucher each, however no accommodation is provided for tonight, its sleep on the airport chairs in a hot terminal.. Are you aware that as the delay is more than 12 hours you are entitled to a full refund according to new EU regulations? I realise that this is your well-earned holiday, but is it really worth a night on a seat at Gatwick? Olympic should be ashamed of themselves - this is no way to treat their customers.\ THanks for the reply. THe problem is there is no Olympic or small planet reps here at Gatwick, I went to the information desk and they shrugged their shoulders saying it happens all the time with SPA. Our holiday wont begin until monday and SPA have moved our return flight from rhodes next Saturday to a 9.15 AM departure. So we only get 5 days in Rhodes instead of 7. Its pretty poor. :(
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According to the Gatwick departures site this flight has left....it was showing delayed until 1630 then changed again....you need to find someone ASAP! Guest : Hi Does anyone here know about P7 411 to Rhodes this evening is scheduled to leave. It was originally 9.30 this evening, but re-scheduled for tomorrow, there are No olympic airlines or tour reps once you get pass security to ask. Anyone on here supposed to be on P7 411 ? We've got a young child and this is very very frustrating when you cant get any information.
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It left 2142! On its wayyyyyyyyyyyyy! OUTE] Guest : Hi Does anyone here know about P7 411 to Rhodes this evening is scheduled to leave. It was originally 9.30 this evening, but re-scheduled for tomorrow, there are No olympic airlines or tour reps once you get pass security to ask. Anyone on here supposed to be on P7 411 ? We've got a young child and this is very very frustrating when you cant get any information.
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Hi Does anyone here know about P7 411 to Rhodes this evening is scheduled to leave. It was originally 9.30 this evening, but re-scheduled for tomorrow, there are No olympic airlines or tour reps once you get pass security to ask. Anyone on here supposed to be on P7 411 ? We've got a young child and this is very very frustrating when you cant get any information.
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h Guest : Hi there, could you tell me if you booked via a travel agent e.g Thomas cook etc as I have booked to go next week via TC then have been informed we will be flying with Small Planet Airlines!. Having read all there plus other reviews am now very concerned about going? Hope your flights get sorted out soon. Guest : This evenings flight from Larnaca to Gatwick on Small Planet airlines has been CANCELLED. 19:15 P7444 LARNACA CANCELLED Its quarter past ten here in Cyprus and no one seems to know what is happening to our flight. Is there anyone else booked on this evenings flight on P7 444 ? We booked flight only's and no one has been in touch with details of how long this delay is or what we have to do. Waiting patiently at the airport. Glad I found this forum.. Guest : Guest : Guest : We are waiting to check in on P7 411 to Rhodes from Gatwick south terminal this evening. We have been informed by an Olympic rep that the flight has been delayed until 16.30 on Sunday afternoon. This is disgraceful. Ok so we get a £5 meal voucher each, however no accommodation is provided for tonight, its sleep on the airport chairs in a hot terminal.. Are you aware that as the delay is more than 12 hours you are entitled to a full refund according to new EU regulations? I realise that this is your well-earned holiday, but is it really worth a night on a seat at Gatwick? Olympic should be ashamed of themselves - this is no way to treat their customers.\ THanks for the reply. THe problem is there is no Olympic or small planet reps here at Gatwick, I went to the information desk and they shrugged their shoulders saying it happens all the time with SPA. Our holiday wont begin until monday and SPA have moved our return flight from rhodes next Saturday to a 9.15 AM departure. So we only get 5 days in Rhodes instead of 7. Its pretty poor. :(
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Guest : 21:15 P7411 RHODES is showing as gate open and not cancelled anymore Geez some chap who is on this flight thinks its delayed until tomorrow afternoon.. I hope he knows about the new schedule. How can they chop and change departure times like this ? Hope he sees this message before boarding starts.
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Isnt the flight to Rhodes going now??? Guest : Guest : Guest : Guest : Guest : We are waiting to check in on P7 411 to Rhodes from Gatwick south terminal this evening. We have been informed by an Olympic rep that the flight has been delayed until 16.30 on Sunday afternoon. This is disgraceful. Ok so we get a £5 meal voucher each, however no accommodation is provided for tonight, its sleep on the airport chairs in a hot terminal.. Are you aware that as the delay is more than 12 hours you are entitled to a full refund according to new EU regulations? I realise that this is your well-earned holiday, but is it really worth a night on a seat at Gatwick? Olympic should be ashamed of themselves - this is no way to treat their customers.\ THanks for the reply. THe problem is there is no Olympic or small planet reps here at Gatwick, I went to the information desk and they shrugged their shoulders saying it happens all the time with SPA. Our holiday wont begin until monday and SPA have moved our return flight from rhodes next Saturday to a 9.15 AM d16eparture. So we only get 5 days in Rhodes instead of 7. Its pretty poor. :( I was hoping to get you some help direct from Olympic in London, but their "customer service department" is only open 10:00 -16:00 Mon-Fri. About as much use as an ashtray on a motorbike. However their main switchboard number is 020 8343 7300. May be worth a try or of course your travel agent if you didn't book direct. Or as a longshot: prefight@smallplanet.aero Good Luck! Thanks so much for all your help. We've just sitting down for a meal now in the airside gastropub as the weve not received our voucher (?) yet and we're starving. Then the prospect of having to grab some kip. Thanks again for trying to help. WIll try and find some sort of agent after dinner.
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Guest : Guest : Guest : Guest : We are waiting to check in on P7 411 to Rhodes from Gatwick south terminal this evening. We have been informed by an Olympic rep that the flight has been delayed until 16.30 on Sunday afternoon. This is disgraceful. Ok so we get a £5 meal voucher each, however no accommodation is provided for tonight, its sleep on the airport chairs in a hot terminal.. Are you aware that as the delay is more than 12 hours you are entitled to a full refund according to new EU regulations? I realise that this is your well-earned holiday, but is it really worth a night on a seat at Gatwick? Olympic should be ashamed of themselves - this is no way to treat their customers.\ THanks for the reply. THe problem is there is no Olympic or small planet reps here at Gatwick, I went to the information desk and they shrugged their shoulders saying it happens all the time with SPA. Our holiday wont begin until monday and SPA have moved our return flight from rhodes next Saturday to a 9.15 AM d16eparture. So we only get 5 days in Rhodes instead of 7. Its pretty poor. :( I was hoping to get you some help direct from Olympic in London, but their "customer service department" is only open 10:00 -16:00 Mon-Fri. About as much use as an ashtray on a motorbike. However their main switchboard number is 020 8343 7300. May be worth a try or of course your travel agent if you didn't book direct. Or as a longshot: prefight@smallplanet.aero Good Luck! Thanks so much for all your help. We've just sitting down for a meal now in the airside gastropub as the weve not received our voucher (?) yet and we're starving. Then the prospect of having to grab some kip. Thanks again for trying to help. WIll try and find some sort of agent after dinner.
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Guest : Guest : Guest : We are waiting to check in on P7 411 to Rhodes from Gatwick south terminal this evening. We have been informed by an Olympic rep that the flight has been delayed until 16.30 on Sunday afternoon. This is disgraceful. Ok so we get a £5 meal voucher each, however no accommodation is provided for tonight, its sleep on the airport chairs in a hot terminal.. Are you aware that as the delay is more than 12 hours you are entitled to a full refund according to new EU regulations? I realise that this is your well-earned holiday, but is it really worth a night on a seat at Gatwick? Olympic should be ashamed of themselves - this is no way to treat their customers.\ THanks for the reply. THe problem is there is no Olympic or small planet reps here at Gatwick, I went to the information desk and they shrugged their shoulders saying it happens all the time with SPA. Our holiday wont begin until monday and SPA have moved our return flight from rhodes next Saturday to a 9.15 AM d16eparture. So we only get 5 days in Rhodes instead of 7. Its pretty poor. :( I was hoping to get you some help direct from Olympic in London, but their "customer service department" is only open 10:00 -16:00 Mon-Fri. About as much use as an ashtray on a motorbike. However their main switchboard number is 020 8343 7300. May be worth a try or of course your travel agent if you didn't book direct. Or as a longshot: prefight@smallplanet.aero Good Luck!
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Guest : it's showing as gate open now This evenings flight from Larnaca to Gatwick on Small Planet airlines has been CANCELLED. 19:15 P7444 LARNACA CANCELLED
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Just says cancelled on Gatwicks site,will keep you posted. Guest : This evenings flight from Larnaca to Gatwick on Small Planet airlines has been CANCELLED. 19:15 P7444 LARNACA CANCELLED Its quarter past ten here in Cyprus and no one seems to know what is happening to our flight. Is there anyone else booked on this evenings flight on P7 444 ? We booked flight only's and no one has been in touch with details of how long this delay is or what we have to do. Waiting patiently at the airport. Glad I found this forum..
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Guest : This evenings flight from Larnaca to Gatwick on Small Planet airlines has been CANCELLED. 19:15 P7444 LARNACA CANCELLED Its quarter past ten here in Cyprus and no one seems to know what is happening to our flight. Is there anyone else booked on this evenings flight on P7 444 ? We booked flight only's and no one has been in touch with details of how long this delay is or what we have to do. Waiting patiently at the airport. Glad I found this forum..
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Guest : Guest : We are waiting to check in on P7 411 to Rhodes from Gatwick south terminal this evening. We have been informed by an Olympic rep that the flight has been delayed until 16.30 on Sunday afternoon. This is disgraceful. Ok so we get a £5 meal voucher each, however no accommodation is provided for tonight, its sleep on the airport chairs in a hot terminal.. Are you aware that as the delay is more than 12 hours you are entitled to a full refund according to new EU regulations? I realise that this is your well-earned holiday, but is it really worth a night on a seat at Gatwick? Olympic should be ashamed of themselves - this is no way to treat their customers.\ THanks for the reply. THe problem is there is no Olympic or small planet reps here at Gatwick, I went to the information desk and they shrugged their shoulders saying it happens all the time with SPA. Our holiday wont begin until monday and SPA have moved our return flight from rhodes next Saturday to a 9.15 AM departure. So we only get 5 days in Rhodes instead of 7. Its pretty poor. :(
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Guest : We are waiting to check in on P7 411 to Rhodes from Gatwick south terminal this evening. We have been informed by an Olympic rep that the flight has been delayed until 16.30 on Sunday afternoon. This is disgraceful. Ok so we get a £5 meal voucher each, however no accommodation is provided for tonight, its sleep on the airport chairs in a hot terminal.. Are you aware that as the delay is more than 12 hours you are entitled to a full refund according to new EU regulations? I realise that this is your well-earned holiday, but is it really worth a night on a seat at Gatwick? Olympic should be ashamed of themselves - this is no way to treat their customers.
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I assume then that the passengers that are due to return on this flight from Rhodes will be stuck. Thanks for the heads up....now time to hunt down an Olympic rep.....good luck ! Guest : Guest : Does anybody know why the flight from gatwick was cancelled and is now At 22.15 . We hasn't been informed of any changes and not had our travel agents. We are travelling with a small child and a 13 hour delay with no explanation is disgraceful. I only hope they will be compensating passengers both for the delay and a loss of more than a days holiday! Its been delayed until 16.30 tomorrow afternoon. Apparently due to the crew running out of hours ? Did you get your £5 meal voucher
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This evenings flight from Larnaca to Gatwick on Small Planet airlines has been CANCELLED. 19:15 P7444 LARNACA CANCELLED
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Guest : Does anybody know why the flight from gatwick was cancelled and is now At 22.15 . We hasn't been informed of any changes and not had our travel agents. We are travelling with a small child and a 13 hour delay with no explanation is disgraceful. I only hope they will be compensating passengers both for the delay and a loss of more than a days holiday! Its been delayed until 16.30 tomorrow afternoon. Apparently due to the crew running out of hours ? Did you get your £5 meal voucher
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We are waiting to check in on P7 411 to Rhodes from Gatwick south terminal this evening. We have been informed by an Olympic rep that the flight has been delayed until 16.30 on Sunday afternoon. This is disgraceful. Ok so we get a £5 meal voucher each, however no accommodation is provided for tonight, its sleep on the airport chairs in a hot terminal..
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John : Flew Birmingham to Skiathos Thursday 12th July, had got a call from Olympic on the previous day asking if I'd take a 5am coach to Gatwick as the plane they had at Birmingham was smaller than planned . II had noticed that they had been usingthis 25 year old BBoeing 737-300 operated by Grand Cru Airlines out of Birmingham. Arrived at the airport at 9am for the 11.30 flight, well marked check-in desks, polIte and friendly staff, I was airside at 9.15. I saw the Grand Cru plane on thd apron being prepped for flight, before we knew it we were boarded and took off at 11.40, landing in Skiathos 10 mins early. Pleasant but quiet cabin crew, we were given a tasty bacon paninni and soft drinks. The small kids got colouring kits. Small Planet are obviously struggling to keep their schedule when they're short of the planes they'd hoped to operate for Olympic this year, but when it works, it works well.I wonder were you on a week's holiday and how have you got on with your homeward flight on Friday 19 July. I have been watching this flight which was cancelled out of B'Ham on 19 July. The people actually flew from Gatwick mid day on 20 July. I see that the corresponding flight number for its return isn't due into Gatwick until 16.20 Sunday 21. That's 48 hours late. We cancelled our 7 night holiday......and I am oh so relieved....reading and watching flights that never happen is more than a relief we made the RIGHT decision yesterday 19 July at B'Ham airport. Will make interesting reading when holiday makers get home from these nightmare trips.
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Guest : Re Greenjet - interesting and good news that some more capacity is coming on stream, but irrespective of the airline used, the responsibility for the latest ( and previous ) farce involving non existent BHX-JSI flights has to be with the tour operator.will they be flying to zante on thursday august the 8th
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Re Greenjet - interesting and good news that some more capacity is coming on stream, but irrespective of the airline used, the responsibility for the latest ( and previous ) farce involving non existent BHX-JSI flights has to be with the tour operator.
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You would hope that it's just extra capacity over the summer to stop so many cancellations Guest : Interesting article just found on the Greenjet website. maybe it's bye bye Small Planet: Greenjet, will operate two aircraft from Gatwick and Birmingham, UK from end of July 2013 for Meridian Aviation on behalf of Olympic Holidays. The flights will offer ALL the frills in terms of being fully catered and offering complimentary bucks fizz or wine,dependant on time of flights and under the brand GOFLaIr.
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Interesting article just found on the Greenjet website. maybe it's bye bye Small Planet: Greenjet, will operate two aircraft from Gatwick and Birmingham, UK from end of July 2013 for Meridian Aviation on behalf of Olympic Holidays. The flights will offer ALL the frills in terms of being fully catered and offering complimentary bucks fizz or wine,dependant on time of flights and under the brand GOFLaIr.
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