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Small Planet Airlines Discussion
Guest : Worked for them a few years back the planet is a much safer place with them out the way shocking safety inbound there 737s a320s It sounds like you had a tough experience with them. I can understand why you’d feel relieved about their absence if safety was a concern. It’s crucial for airlines to maintain high standards to keep everyone safe, and it’s good to see that improvements are being made.
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Worked for them a few years back the planet is a much safer place with them out the way shocking safety inbound there 737s a320s
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If you have problems with a flight company go en touch with www.claimflights.com , they will help you
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Rinny : Hello everyone i am just wondering if anyone had the flight number for the following flight. Preveza greece to london gatwick on the 12th july 2012 im trying go through all old paperwork but moved recently and thought this may be easier. My flight was delayed for around 10 hours and the airport was shut. Many thanks for the help in advance guys I think it was LLC348. I was on that flight too. HAve tried 3 times to get paid. Now trying a 4th
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We took our granddaughter to Lapland in December 2016. There was a 12 hour delay for the return flight due to an aircraft fault. The tour company(surprisingly) quickly paid us compensation. About 70% of what we were entitled to. Small planet quickly agreed to pay me the rest in January 2017 and it would be paid by June. June came and went...no money. It still hadn't been paid by January of this year. Someone on Facebook told me to go to Aviation ADR(Alternative Dispute Resolution for Aviation) for help. Small Planet is registered with them. They told me my complaint was valid and they would take it on. Small Planet paid up this week. ADR's website is here: www.aviationadr.org.uk You can register a complaint by clicking on New Complaint>Make Online Complaint/Download a Paper Complaint Form. If, like me, Small Planet has already agreed to pay, but hasn't, when you get to the question: "Did They Reject Your Complaint", answer, "No" otherwise you can't proceed any further. I think that without ADR's help, I would still be waiting.
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Guest : Travelled in 2016 they gave me a claim number sent details for payment then nothing. Will not reply to many emails and the Sunday Times Money people writing to them, what can I do now CAA said they are out of the area in Lithuania. Any ideas. A terrible airline. I have exactly same problem in Lithuania. Been waiting for their responce for a month, sent numerous emails.... Nothing
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Travelled in 2016 they gave me a claim number sent details for payment then nothing. Will not reply to many emails and the Sunday Times Money people writing to them, what can I do now CAA said they are out of the area in Lithuania. Any ideas. A terrible airline.
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Flight P7172 what was the reason for the 5 hour delay on the 3RD of August 2013 at KOS Airport
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After unsuccessfully trying to get compensation from Small Planet I took my claim through aviationadr.org.uk It took about 3 months altogether but I have now received full payment from the airline. Aviation ADR assigns a named handler to your case and takes you through each step. Very efficient and successful.
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I have finally been paid the agreed ˆ800 from September 2016. Won claim by going through CAA authority agreed to pay in January the full ˆ800 after being offered 400 then 600 held out to get the 800 but after the ridiculous amount of time 20 weeks they agreed to pay in nothing I took it to the ADR after going through all the same info again and about another 2 months I finally got money in bank today. Never give up that’s my motto.
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Salvador Potter : Well done! I have had a claim against them for ˆ800 since last October. They agreed to pay me by 9th June...of course nothing came. Your note has given me the encouragement to pursue them to the end, and take legal action if necessary. I even contacted their "big-shot" CEO Mr Kristijonas Kaikaris through Linked-in, where he has a 'dynamic' looking portrait photo and a page bragging about his experience with Microsoft and wonderful qualifications. As a Lithuanian "Cowboy of course he chooses not to answer me. Fear not, I will continue! Guest : Re my post of 03rd May 2017 I'm amazed to let you know that today Small Planet have paid my claim in full (1200.00 Euros) It has been a long slog and I avoided using a claims company as a matter of principle It doesn't however disguise the fact that there will be hundreds of UK claimants who are still out of pocket. It has taken me some 45 weeks to get paid and this is after more emails, phone calls and social media posts than I can count. I also contacted Which, the CAA, Watchdog, European Consumer Centre in the UK and Lithuania, my MP, my MEP, the travel papers and all mainstream newspapers Don't give up - their policy is to ignore you and grind you down refreshing news I am still pursuing a claim for our clients which were submitted August 2016 they did make an offer which was unacceptable to our clients and then they offered 600Euros January 17 saying that it would be in our clients bank within 13 weeks still this has not been paid but I will pursue this as it is not fair glad your claim got sorted. Guest : We too were awarded 800 euros - from our delayed flight in 2013 !!!!!!! well past the 13 weeks we were promised the money - still waiting ! This has happened to our clients too similar time that we sent in the original claim as yourself and they re offered them 600Euro in January 17 saying it would be with them within 13 weeks they are still waiting but we will keep chasing...
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Hi How did you start the process? Who did you email ? Can i get the email address please? I used both email address found on website but did not get much joy. I then used facebook messanger to contact them on their facebook page. Hope this helps.
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I am despondent reading below; I have just chased a claim made in July, processed in August for which the payment deadline is next week. Looks like realistically this isn't likely to be the case.
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Hi How did you start the process? Who did you email ? Can i get the email address please? Guest : I put a claim in in September 16 for a flight in August 16. I received an email offering 800 euros (half of what I was entitled to) which I decided to accept. I then received an email in January 17 stating payment would be made in 13 weeks. Payment was not made so I sent several nasty(ish) emails with no success. I had all but given up until I decided to send them a polite message on facebook messenger last month. They replied almost immediately to apologise and that money would be paid as soon as possible. Same old story I thought, but believe it or not they transfered £714 yesterday!!! Good luck everyone.
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Have just filed a claim in small claims court for unpaid compensation on a flight over a year ago' We shall see !!
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I have just received my compensation after a year of constant emails. First they said it would be paid within 13 weeks... Then it would be a further 5_7 weeks....then they would mark it with urgent and would be paid within 3 weeks. I had given up hope but as they said 3 weeks later it was paid in. Took just over a year altogether but did get it eventually so keep emailing ....don't give up and they will pay up in the end.
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RESULT my persistence has paid off paid £677.00 into my account today from my delay on 01/05/16. Seventeen months this has taken but to all of you who are waiting don't give up and keep pestering them. I resorted to sending same e-mail every day and this has had the desired effect. Don't give up that's what they want you to do. Good luck to all of you who are still waiting, there is hope.
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I have been waiting for my compensation which was agreed in December 2016 for a delay in May 2016. I have e-mailed, messaged them but they just ignore me. I will not give up and have resorted to sending same e-mail mail every day. Here's hoping I will get a result soon. Absolutely appalling customer service, surprised they havnt gone bankrupt. I won't hold my breath but live in hope of a resolution soon.
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Guest : Hi - Keep going. It took me just over 1 year to get the compensation for my son and his 3 friends for a flight that was delayed over 25 hours. I got the CAA involved and they agreed that the compensation was due. Despite this Small Planet still held off. I just kept emailing on a weekly basis and told them that I would make a claim through the European Courts. The only advice I can give is for you to let them know that you will not go away. They rely on the fact that the majority of people give up. It definitely worked for me - Good luck! I have gone through Resolver in my fight for compensation for a six hour delay from Zante last August. They agreed a settlement 17 weeks ago and I, like others are still waiting. I have sent them emails through Resolver threatening legal action!! Resolver have been a very useful tool and have done everything for me so I am waiting to see what happens. They got in touch with the Hellianic aviation authority as well and once they were involved things moved along very quickly. If I am in the process of getting in touch with them again. QOUTE] Guest : I have been trying to get compensation for my daughter and her friend, 12 months ago delayed for more than 3 hrs at Corfu airport. CAA won't help; Citizens Advice won't help, Small Planet nightmare won't help, cant get in touch with them. If anyone has been successful, how did you do it. Kevin Creevy : I have been waiting for nearly one year for our compensation for delayed flight that was delayed for seven and half hrs .at manchester they just take the p,,,
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I put a claim in in September 16 for a flight in August 16. I received an email offering 800 euros (half of what I was entitled to) which I decided to accept. I then received an email in January 17 stating payment would be made in 13 weeks. Payment was not made so I sent several nasty(ish) emails with no success. I had all but given up until I decided to send them a polite message on facebook messenger last month. They replied almost immediately to apologise and that money would be paid as soon as possible. Same old story I thought, but believe it or not they transfered £714 yesterday!!! Good luck everyone.
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Guest : Currently waiting patiently for claim to be paid, despite 13 week deadline passing. No answer to my emails and unable to make contact with UK service desk. Claim originally submitted a year ago. Shocking that this airline can continue to operate under quite false pretences. I wonder why they are a faceless organisation. We are at 3 years and 3 days and still waiting for this airline to pay - not holding out much hope - bunch of crooks
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Guest : Hi I am still waiting for replies from Small Planet following flight delays, Rhodes August 2016. My disgust is also with Olympic Holidays who boldly advertise/partnership using this Airline for their package holidays but have no interest in the poor service delivered by SPA. Their representation in Rhodes last year was poor to say the least and not honest. The issues at the time were clearly in the news headlines but when asked about flight delays they said would be minimal. Actually nine hours delay. I have corresponded with them, but they reiterate they cannot help and we have to deal with the Airline. Who do not respond to emails. When you actually get to speak to someone they cant find your claim and state it's in the queue. I would avoid Olympic Holidays and SPA in the future. Keep us updated if you get any compensation.
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I have been trying to receive my claim from August 2016. I involved the CAA ombudsman early on and Small planet accept and agreed the compensation, after 6 months I received an email asking for bank details, which I sent , then received an email advising the details were not international so I got this from the bank. I sent these details 2 months ago amd by their standards I reckon I have 6 months to wait for the next communication. These people are clearly hoping folks die before the claims are paid out. Never again and bad on Olympus holidays for continuing to use them, never booking with them again.
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Currently waiting patiently for claim to be paid, despite 13 week deadline passing. No answer to my emails and unable to make contact with UK service desk. Claim originally submitted a year ago. Shocking that this airline can continue to operate under quite false pretences. I wonder why they are a faceless organisation.
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Guest : I flew to Skiathos with small planet on Friday 19th June and returned on Friday 26th June. Our outbound flight was changed twice (once from 6am to 11am then finally to 1.30pm) this is a joke as me and my boyfriend paid £350 each for these flights as we wanted early ones. Checking the prices a week before our flight showed that these had HALVED in price. Upon arriving at the aiport our ticket showed a differnt flight time than the boards at Gatwick aiport. Once on the plane we then had a 40 minute delay before we took off.l On our outbound flight we checked online the day we were flying home only to find no record of the flight ANYWHERE online except on the Gatwick arrivals page which showed it was landing at a differnt time to our tickets. After calling Small Planet they assured us it was going ahead....even though there was no record of it! The aiport was a nightmare as we rushed and told we were boarding earlier and the flight was departing 30 minutes earlier. Not only were the flight times changed we were also no longer on a direct flight and the flight was stopping at Volos to refuel. The airline is a shambles and we were not even shown which plane to get on while we were boarding as there were two Small Planet planes....what if we ended up somewhere else!? Once on the plane we were told it would take 30 mintes to get to Volos...after 10 minutes the plane started dropping at a STAGGERING speed alarming and panicking everyone on the plane only to be told the captain had got too high too quickly. Stopping off at Volos easily added 2 hours onto our journey home! Also found the flight attendants very rude. All in all no I would NOT ever fly Small Planet again - I would rather have no holiday. A big shame as having travelling most islands in Greece and lots of places in Europe I would say Skiathos was the most beautiful place I have been and would return in a heartbeat but there is more chance me going in a rowing boat than a Small Planet plane. Small Planet are indeed totally * and you should have been told about the Volos stop at the outset - the runway at Skiathos is too short and all large flight have to take off "light" and refuel at Volos or Thessaloniki - the know that so it should have been included in the timetable.
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Can someone confirm the Small Planet UK number for me please. I have 020 3807 1555 however it doesn't seem to be working. Thanks.
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Waiting for refund agreed 13 weeks ago, London number not working now today. Didnt get any where with resolver so contacted small planet direct and then all moved along quickly until now. Not sure where else to try as they blocked me on Facebook, and dont reply on twitter. 7.5 hr delays from Santorinis last September
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I have gone through Resolver in my fight for compensation for a six hour delay from Zante last August. They agreed a settlement 17 weeks ago and I, like others are still waiting. I have sent them emails through Resolver threatening legal action!! Resolver have been a very useful tool and have done everything for me so I am waiting to see what happens. They got in touch with the Hellianic aviation authority as well and once they were involved things moved along very quickly. If I am in the process of getting in touch with them again. QOUTE] Guest : I have been trying to get compensation for my daughter and her friend, 12 months ago delayed for more than 3 hrs at Corfu airport. CAA won't help; Citizens Advice won't help, Small Planet nightmare won't help, cant get in touch with them. If anyone has been successful, how did you do it. Kevin Creevy : I have been waiting for nearly one year for our compensation for delayed flight that was delayed for seven and half hrs .at manchester they just take the p,,,
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I am on week 17 since they agreed to pay...within thirteen weeks....they don't even answer emails. Worst airline on the planet more like!
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Hello everyone i am just wondering if anyone had the flight number for the following flight. Preveza greece to london gatwick on the 12th july 2012 im trying go through all old paperwork but moved recently and thought this may be easier. My flight was delayed for around 10 hours and the airport was shut. Many thanks for the help in advance guys
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Jean : Hi as any one else been on the small planet flight to crete on the 17 Jul 2012 from manchester with an emergency landing in rome there 5 hours and 10 hour delay on the return flight on the 31 July 2012 dose anyone have any flight numbers small planet seem to have made them disappear jean Hi Jean, We were on the very same flight you mention but unfortunately we do not have any details of the flight numbers. We never made a claim although we felt like it at the time shocking experience!! Janet
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Hi as any one else been on the small planet flight to crete on the 17 Jul 2012 from manchester with an emergency landing in rome there 5 hours and 10 hour delay on the return flight on the 31 July 2012 dose anyone have any flight numbers small planet seem to have made them disappear jean
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Guest : We too were awarded 800 euros - from our delayed flight in 2013 !!!!!!! well past the 13 weeks we were promised the money - still waiting Me & my hubby have been waiting for the compensation. However, I finally had the claim recognized(very decent of them) 6 weeks ago, and duly signed and returned forms via fax and via email copies to be on safeside as we all know not to trust them. No money transferred into bank, yet. So I have started a campaign on their facebook page of putting ref claim number and messaging them on messenger. I have had contact from them today, so we will see if anything transpires.
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We too were awarded 800 euros - from our delayed flight in 2013 !!!!!!! well past the 13 weeks we were promised the money - still waiting !
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Well done! I have had a claim against them for ˆ800 since last October. They agreed to pay me by 9th June...of course nothing came. Your note has given me the encouragement to pursue them to the end, and take legal action if necessary. I even contacted their "big-shot" CEO Mr Kristijonas Kaikaris through Linked-in, where he has a 'dynamic' looking portrait photo and a page bragging about his experience with Microsoft and wonderful qualifications. As a Lithuanian "Cowboy of course he chooses not to answer me. Fear not, I will continue! Guest : Re my post of 03rd May 2017 I'm amazed to let you know that today Small Planet have paid my claim in full (1200.00 Euros) It has been a long slog and I avoided using a claims company as a matter of principle It doesn't however disguise the fact that there will be hundreds of UK claimants who are still out of pocket. It has taken me some 45 weeks to get paid and this is after more emails, phone calls and social media posts than I can count. I also contacted Which, the CAA, Watchdog, European Consumer Centre in the UK and Lithuania, my MP, my MEP, the travel papers and all mainstream newspapers Don't give up - their policy is to ignore you and grind you down
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I HAVE WAITED 13 WEEKS TOO. I HAVE SUBMITTED 2 CLAIMS FOR THE OUTWARD AND RETURN FLIGHTS THAT I BOOKED WITH THEM TO CYPRUS LAST AUGUST. I HAVE SUBIMTTED CONFIRMATION EMAILS WITH ALL MY BANK DETAILS ON AND THE MENTION OF IT BEING UP TO 13 WEEKS. THINK LAURA IS A BUSY PERSON!! HOW RIDICULOUS IS IT THAT THEIR UK NUMBER IS ONLY AVAILABLE BETWEEN THE HOURS OF 9 - 3. I HAVE LEFT NUMEROUS EMAILS, LEFT NUMEROUS MESSAGES/VOICEMAILS AND EVEN SENT CORRESPONDANCE BY RECORDED DELIVERY AND NOT ONCE HAVE THEY RETURN MY CALLS/MESSAGES/LETTERS. I WON'T GIVE UP.
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Re my post of 03rd May 2017 I'm amazed to let you know that today Small Planet have paid my claim in full (1200.00 Euros) It has been a long slog and I avoided using a claims company as a matter of principle It doesn't however disguise the fact that there will be hundreds of UK claimants who are still out of pocket. It has taken me some 45 weeks to get paid and this is after more emails, phone calls and social media posts than I can count. I also contacted Which, the CAA, Watchdog, European Consumer Centre in the UK and Lithuania, my MP, my MEP, the travel papers and all mainstream newspapers Don't give up - their policy is to ignore you and grind you down
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I have been trying to get compensation for my daughter and her friend, 12 months ago delayed for more than 3 hrs at Corfu airport. CAA won't help; Citizens Advice won't help, Small Planet nightmare won't help, cant get in touch with them. If anyone has been successful, how did you do it. Kevin Creevy : I have been waiting for nearly one year for our compensation for delayed flight that was delayed for seven and half hrs .at manchester they just take the p,,,
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I have been waiting for nearly one year for our compensation for delayed flight that was delayed for seven and half hrs .at manchester they just take the p,,,
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My claim is due to be settled today. I would be very surprised if this happens. I have emailed Small Planet to say that they have until 5pm. I have drafted a letter which I am going to send to numerous media outlets at 5.30pm assuming they haven't paid. I will be sending this to BBC Watchdog, The Guardian Travel Complaints letters sections, The Times Travel Complaints letters, Travel Trade Gazette, Travel Weekly, ABTA Magazine. I have sent a copy of my letter to Small Planet They are a * company who shouldn't be permitted to operate within the EU. They have had aircraft impounded in the past through non payment of compensation. I aim to make sure that this happens again. Good luck to all but don't hold your breath
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Does anyone know how can I contact Small Planet Airlines? I have tried the phone numbers in Lithuania, Germany, Poland and the UK and no one answers. No one responds to the emails. No one responds in Facebook. I want to register a pet in cabin and already booked a ticket, but I cannot contact them.
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Hi , we've won a case for our flights delay (september) . We used a company to goto court ? But small planet still haven't payed us out ? The case was won about 8 weeks ago .. Any ideas what we can do please
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I have trying to get back my daughters compensation which they said would be paid within 13 weeks and still nothing to date, has anybody thought of putting them into a small claims court??
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Mandy : HI CAN ANYONE HELP I AM TRYING TO CLAIM FOR MY DAUGHTER WHO WAS DELAY 3 HOURS + ON A FLIGHT FROM CORFU TO MANCHESTER IN JULY 2016, HOWEVER, WHEN TRYING TO COMPLETE CLAIM FORM ON SMALL PLANET SITE IT DOES NOT ACCEPT THE FLIGHT NUMBER, SAYING INCORRECT, BUT ALL OUR PAPERWORK IS CORRECT! DOES ANYONE HAVE ANY IDEAS? OR BETTER WAYS TO CLAIM - I HAVE CHECKED ON A COUPLE OF NO WIN NO FEE SITES BUT THEY WANT 25% + OF ANY COMPENSATION BUT THEIR SEARCH ENGINES STILL COULDNT FIND THE FLIGHT NUMBER. DOES ANYONE HAVE ANY IDEAS OR HAD THIS SAME PROBLEM - THANKS You need to leave a space after the first part e.g. S5, then a drop down of flight numbers appears with an additional 0 in front. I had this issue when i submitted my claim in August of 2016. I'm still waiting for the compensation for my 25 hour delay. Don't hold your breath waiting for a quick resolution.
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We have booked our family holiday with on the beach & we were due due to fly to Tenerife on 1st Aug - with ur airline - we were then informed today by email that you had cancelled one of our flights, we contacted on the beach who then informed us that not one but BOTH of our flights had been cancelled - they managed to get us on different flights but due to this problem on your end it's now costing us more money for our holiday to actually take the right amount of luggage with us Well thanks a lot small planet you have already ruined our holiday & we haven't even gone yet In my opinion you should be paying the extra money that this holiday is. Ow going to cost us its * rite disgraceful
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I have been informed from you that I have been awarded 800 euros for our flight delay on 3/9/16. To date I have not received the monies. RefS.P 5218. Flight delay 10028800 refers. I applied for the reimbursement through Resolver. Can you help please.
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Am still chasing SPA for compensation after delayed return flight from Gambia last summer. They have acknowledged the complaint and have agreed compensation but this has never been paid, despite reminders. Am now chasing them before deciding how to take this further. I run a travel company and will never be using SPA again or recommending them to anyone!
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Hi I am still waiting for replies from Small Planet following flight delays, Rhodes August 2016. My disgust is also with Olympic Holidays who boldly advertise/partnership using this Airline for their package holidays but have no interest in the poor service delivered by SPA. Their representation in Rhodes last year was poor to say the least and not honest. The issues at the time were clearly in the news headlines but when asked about flight delays they said would be minimal. Actually nine hours delay. I have corresponded with them, but they reiterate they cannot help and we have to deal with the Airline. Who do not respond to emails. When you actually get to speak to someone they cant find your claim and state it's in the queue. I would avoid Olympic Holidays and SPA in the future. Keep us updated if you get any compensation.
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HI CAN ANYONE HELP I AM TRYING TO CLAIM FOR MY DAUGHTER WHO WAS DELAY 3 HOURS + ON A FLIGHT FROM CORFU TO MANCHESTER IN JULY 2016, HOWEVER, WHEN TRYING TO COMPLETE CLAIM FORM ON SMALL PLANET SITE IT DOES NOT ACCEPT THE FLIGHT NUMBER, SAYING INCORRECT, BUT ALL OUR PAPERWORK IS CORRECT! DOES ANYONE HAVE ANY IDEAS? OR BETTER WAYS TO CLAIM - I HAVE CHECKED ON A COUPLE OF NO WIN NO FEE SITES BUT THEY WANT 25% + OF ANY COMPENSATION BUT THEIR SEARCH ENGINES STILL COULDNT FIND THE FLIGHT NUMBER. DOES ANYONE HAVE ANY IDEAS OR HAD THIS SAME PROBLEM - THANKS
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If you have some problems getting compensation from Small Planet Airlines, then you can ask help from: flight-rights.co.uk/Small-Planet-Airline... They can definitely help.
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Thanks for the post. I'm in the same situation Small Planets agreed to pay the compensation for our delayed but after the 13 weeks still haven't got it and they haven't replied to any communications. But after reading your post it seems to be the norm. Guest : My flight departed on the 2nd August 2016. We were delayed by 13 hours on a trip to Crete because of a technical fault confirmed to us in writing at the airport.. There are 3 of us and the legal obligation is that they have to pay 400.00 Euros per person. This is because the flight was over 1500km and the delay was more than 3 hours. I sent my claim when I returned. It was registered on the 17th August and I attached all of the relevant documents. I chased them every week via numerous methods and eventually spoke to them (the lady responsible is called Laura). They sent a reply on the 18th November to say it was being dealt with. After chasing them again 5 times we were offered a total of 750 Euros for 'out of pocket expenses'. This was immediately refused. On the 29th November we were offered an increased amount of 900.00 Euros. This was their 'final offer'. I reiterated that this was not a Dutch Auction and they were legally required to pay 1200 Euros. On the 2nd December I contacted the CAA via this link : www.caa.co.uk/Passengers/Resolving-trave... They will then take up your case. They advise it may take up to 10 weeks to respond to you. I got a response on the 02nd February. Following their intervention they confirmed that Small Planet would be paying me 1200Euros. This was confirmed by Small Planet the following day however they then advised that it would take up to 13 weeks to pay. Completely unacceptable but what can you do? Yesterday was the 13 week deadline and still no sign of any funds. I emailed Small Planet - no response. I contacted the CEO via Facebook (Kristijonas Kaikaris) - no response. So I contacted the CAA again and copied in Small Planet. Small Planet responded within a few hours to say the finance department has advised of a 'slight' delay and they would not be paying for another 7 weeks. I copied the CAA into my response to them I will send an update if and when I receive anything but not holding my breath. It wouldn't surprise me in the slightest if they went into liquidation I hope that this is useful to someone
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See my reply above Guest : We had a 14 hour delay in May 2016 and lost 1 and a half days of holiday, I made a claim on return requesting 800 euros due to medium haul flight. I was offered 200 each which I rejected then in June 2016 this was increased to 300 each. I rejected this then all went quiet. I escalated my case using RESOLVER app and still no joy. The next stage was to take to court and was ready to do this when in December received e-mail offering 800 euros total. I accepted this and sent my payment authority and signed agreement that this would be end of matter and was informed would receive payment within 13 weeks. It is now 16 weeks and no sign of compensation, I have e-mailed twice and had no response, is anyone in a similar situation and any suggestions?
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My flight departed on the 2nd August 2016. We were delayed by 13 hours on a trip to Crete because of a technical fault confirmed to us in writing at the airport.. There are 3 of us and the legal obligation is that they have to pay 400.00 Euros per person. This is because the flight was over 1500km and the delay was more than 3 hours. I sent my claim when I returned. It was registered on the 17th August and I attached all of the relevant documents. I chased them every week via numerous methods and eventually spoke to them (the lady responsible is called Laura). They sent a reply on the 18th November to say it was being dealt with. After chasing them again 5 times we were offered a total of 750 Euros for 'out of pocket expenses'. This was immediately refused. On the 29th November we were offered an increased amount of 900.00 Euros. This was their 'final offer'. I reiterated that this was not a Dutch Auction and they were legally required to pay 1200 Euros. On the 2nd December I contacted the CAA via this link : www.caa.co.uk/Passengers/Resolving-trave... They will then take up your case. They advise it may take up to 10 weeks to respond to you. I got a response on the 02nd February. Following their intervention they confirmed that Small Planet would be paying me 1200Euros. This was confirmed by Small Planet the following day however they then advised that it would take up to 13 weeks to pay. Completely unacceptable but what can you do? Yesterday was the 13 week deadline and still no sign of any funds. I emailed Small Planet - no response. I contacted the CEO via Facebook (Kristijonas Kaikaris) - no response. So I contacted the CAA again and copied in Small Planet. Small Planet responded within a few hours to say the finance department has advised of a 'slight' delay and they would not be paying for another 7 weeks. I copied the CAA into my response to them I will send an update if and when I receive anything but not holding my breath. It wouldn't surprise me in the slightest if they went into liquidation I hope that this is useful to someone
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Guest : We had a 14 hour delay in May 2016 and lost 1 and a half days of holiday, I made a claim on return requesting 800 euros due to medium haul flight. I was offered 200 each which I rejected then in June 2016 this was increased to 300 each. I rejected this then all went quiet. I escalated my case using RESOLVER app and still no joy. The next stage was to take to court and was ready to do this when in December received e-mail offering 800 euros total. I accepted this and sent my payment authority and signed agreement that this would be end of matter and was informed would receive payment within 13 weeks. It is now 16 weeks and no sign of compensation, I have e-mailed twice and had no response, is anyone in a similar situation and any suggestions? In exactly the same position with these people (other than the dates) My 13 week promise is about to expire this Monday coming and despite advising them twice that no payment has yet been received I've not had any reply.
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We had a 14 hour delay in May 2016 and lost 1 and a half days of holiday, I made a claim on return requesting 800 euros due to medium haul flight. I was offered 200 each which I rejected then in June 2016 this was increased to 300 each. I rejected this then all went quiet. I escalated my case using RESOLVER app and still no joy. The next stage was to take to court and was ready to do this when in December received e-mail offering 800 euros total. I accepted this and sent my payment authority and signed agreement that this would be end of matter and was informed would receive payment within 13 weeks. It is now 16 weeks and no sign of compensation, I have e-mailed twice and had no response, is anyone in a similar situation and any suggestions?
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Just a quick one guys, i was sick of going back and forth and not getting what i was owed, did contact flight reclaim, they did take a cut but i still got more than i was offered from small planet in the first place. either way hope your persistence pays off guys, don't let them fob you off with 30%-50% of what you are owed!
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I've had some joy with them on a flight delay, but not been offered the full amount yet. I did the claim form, then emailed, then called. Threaten to take it further in email and then call them to chase it. Phone for UK clients (9 AM to 3 PM London time on working days): +44 20 3807 1555
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Did the same submitted forms but heard nothing. All contact has dried up. Ringing there is never an answer put in hold gift 15 minutes at a time then call is disconnected. Emailing no response. I guess the alternative would be the people who handle claims with commission as I am at a loss what the next step is. Guest : Not sure if this helps.. we were in the same boat, got the same initial response but kept on refusing. They did keep on increasing & We eventually agreed to 1000 euros (500 per passenger) Guest : I put a claim in in September for a delayed flight in August 2016. Received an email two weeks ago offering me half of what I'm entitled to. Email states this is a goodwill gesture and that they are not accepting liability. I am considering accepting this payment. Anyone else in this position thinking of holding out for full compensation?
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Not sure if this helps.. we were in the same boat, got the same initial response but kept on refusing. They did keep on increasing & We eventually agreed to 1000 euros (500 per passenger) Guest : I put a claim in in September for a delayed flight in August 2016. Received an email two weeks ago offering me half of what I'm entitled to. Email states this is a goodwill gesture and that they are not accepting liability. I am considering accepting this payment. Anyone else in this position thinking of holding out for full compensation?
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Chris O : My wife and I flew with Small Planet Airlines on 01 Sept 2016 from Gatwick to Preveza Greece. Unfortunately, there was a SIX hour delay in departure resulting in the loss of the first day of the holiday. On return from holiday I submitted to the airline a claim for the compensation for the delay but despite several reminders and providing all the documentation requires to support the claim, the airline has not responded to the claim other than an automated email response back in October stating they have many claims to derail with. This is very disappointing and I have now referred the matter to CAA. HAs anybody received any compensation in response to claims against this airline? Hey Chris, I was also delayed whilst flying to Preveza. Haven't had much luck yet but just today i got an email which conveniently for them went into my junk mail saying to contact via an email with more details. I will get back to you if i hear anything.
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I'm still waiting for a payout from a delay back on 10th September 2013 from Chania, Crete to Manchester, UK. I made the mistake of using Refund.me to manage the claim, who seem to be doing a grand total of nothing towards getting it resolved. My cases have been open 1,220 days with zero progress and only getting "fobbing off" answers every time I contact them... I think the time to claim will expire before anything happens. Avoid!
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The website RESOLVER is a useful tool and takes you through the stages and complaints for you. We had a flight in Sept 2016 which was cancelled over 12 hours and I have been stonewalled since. Now got in touch with Hellenic Authorities as its no longer funny. As a footnote I have unable to serve a seizure notice of assets on Small Planet as they have no base in the UK to serve one. Does this not tell all if us something that they avoid paying out. The internet is strewn with loads of complaints about this airlines, and I will not use again(along with Olympic Holidays)
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We had a flight delay in August 16 on the return leg from Rhodes to Manchester. Just under a 5 hour delay. On our return sent all the information to small planet via their website. Two month later still hadn't heard anything. So I emailed the European Consumer Council (ecc@tsi.org.uk) who took up my case. They send all the information to their Lithuanian branch who contacted small planet direct (all free of charge). Within a month Small Planet contacted me offering to settle in full. Hope this helps!
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